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Meta, Bauhaus, Lukfook Jewellery and SMCP unveiled WhatsApp and conversational AI strategies with Omnichat

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Utilise WhatsApp as a strategic business channel to create personalised, real-time customer journeys, leveraging different message categories and automation supported by Meta to enhance brand presence and drive measurable business resultsHarness the power of conversational AI agents, WhatsApp Flows, customer loyalty initiatives and social ad optimisation with Omnichat to engage customers across the entire lifecycle, boost conversions and maximise ROIBauhaus deployed a 24/7 WhatsApp chatbot, driving online users to offline stores via targeted broadcasts and coupon offers, resulting in a significant uplift in engagement and conversion ratesLukfook Jewellery leveraged WhatsApp and Omnichat to offer 1-on-1 virtual shopping service, fostering a sense of personalised service and opening a new revenue channel for remote salesSMCP consolidated marketing and sales communications on WhatsApp, supporting its omnichannel strategy across Hong Kong and Southeast Asia, and facilitating data-driven analysis to optimise remarketing efforts and boost sales performance

HONG KONG, March 26, 2025 /PRNewswire/ — Omnichat, a leading omnichannel AI customer experience platform offering conversational commerce solutions, recently hosted a highly scalable conference titled “Revolutionising Customer Experiences with AI”. The event explored how businesses can leverage WhatsApp and conversational AI to transform customer interactions and drive business growth, featuring insights shared by industry experts from the global social media giant Meta, the fashion apparel, bags and accessories retailer Bauhaus (whose key in-house labels include SALAD and TOUGH), the prominent jewellery retailer Lukfook Jewellery, and the international fashion group SMCP (owner of Sandro, Maje, Claudie Pierlot and Fursac).

Omnichat, a Meta Business Partner,  explained how to leverage WhatsApp Flows into marketing campaigns, enabling businesses to create, develop, and personalise customer experiences. They also announced new AI-powered solutions designed to help businesses deliver seamless, personalised customer experiences on WhatsApp at the event. Key features of the platform include an AI Customer Service Agent that provides 24/7 support and personalised issue resolution across integrated channels; an AI Marketing Copilot Agent to streamline campaign creation, from audience targeting and content generation to customer journey design; and an AI Sales Agent that boosts conversion rates by delivering tailored product recommendations and simplifying the sales process within customers’ preferred messaging platforms. “Our ‘Agentic AI as a Service’ platform goes beyond simple automation,” explained Alan Chan, Founder and CEO of Omnichat. “It enables brands to create intelligent workflows that anticipate customer needs and drive meaningful engagement across the entire customer lifecycle.”  The updated platform integrated enhanced loyalty programme on WhatsApp and social ad optimisation, streamlining customer re-engagement and maximising marketing ROI.

The widespread adoption of WhatsApp in Hong Kong—used daily by 85% of consumers (according to research by Kantar)—creates a unique opportunity for businesses to connect with customers throughout the entire customer journey. Vicky Yiu, APAC Strategic Partnership Manager of Meta, shared, “WhatsApp is for the next era of customer engagement. A well-defined WhatsApp strategy can drive significant business outcomes, from reaching customers at scale with ads that click to WhatsApp, to delivering targeted marketing messages and creating personalised in-thread experiences, all the way to streamline the conversion process.” Vicky further explained how WhatsApp Flows, APIs and automation, in conjunction with solutions like Omnichat’s, enable businesses to automate processes, provide 24/7 customer support, gain a deeper understanding of customer preferences through conversations, and ultimately build stronger, more personal relationships through WhatsApp business messaging.

Bauhaus, a multi-brand fashion and lifestyle retailer, has leveraged WhatsApp and Omnichat to achieve significant success in driving online-to-offline (O2O) sales and enhancing customer engagement. “WhatsApp has enabled us to achieve increased sales, improved customer support efficiency, and more optimised marketing campaigns,” stated Frances Wong, Managing Director of Bauhaus. “We have seen a 3x increase in leads and a 50% reduction in lead acquisition costs through ads that click to WhatsApp.  Furthermore, our WhatsApp coupon campaign drove significant online-to-offline traffic, with a remarkable 65% redemption rate.” Frances added that their WhatsApp strategy, powered by Omnichat, has also enabled Bauhaus to improve customer support efficiency, with the chatbot automating 93% of initial customer interactions. Building on this success, Bauhaus is now exploring further WhatsApp features, including points-based loyalty programs, interactive gamification and WhatsApp catalog and payment, to deliver even more engaging customer experiences.

Lukfook Jewellery has successfully integrated online and offline experiences by leveraging Omnichat to offer 1-on-1 virtual shopping services on WhatsApp. This allows customers to browse jewellery collections from the comfort of their homes while receiving the personalised attention of a dedicated consultant. “Personal interaction is crucial when selling high-value jewellery,” explained Nash Chan, Senior E-Commerce Manager of Lukfook Group. “WhatsApp broadcasts, coupons, and interactive games allow our consultants to maintain a personal connection with clients, even remotely, and uphold our ‘Six Heartfelt Services’ commitment.” He cited a Chinese New Year campaign that distributed 2,000 ESG-friendly coupons via WhatsApp, achieving a redemption rate exceeding 16%. Nash also praised the speed of WhatsApp restock notifications for driving conversions, and the effectiveness of WhatsApp chatbot for handling 70% of initial customer enquiries. Additionally, Omnichat’s product referral links seamlessly direct customers from WhatsApp to Lukfook’s e-shop. The ability to track sales revenue for each consultant provides valuable performance data and motivates the sales team to deliver exceptional service.

SMCP, the international fashion group, leveraged Omnichat’s WhatsApp Business Platform solutions to transform its customer engagement strategy across Hong Kong and Southeast Asia. This strategic move consolidated all WhatsApp communications for its Sandro and Maje branches onto a single platform, providing flexibility in transferring chats between different sales associates or stores, centralised management, and valuable data insights. “Our focus is on personalised 1-on-1 service, both pre- and post-sale, and on understanding our customers through data,” mentioned Howell Wong, Regional Director of Transformation and Operations of SMCP. “By analysing customer data and browsing behaviour, we create targeted segments for WhatsApp broadcasts, delivering tailored offers that have driven click-through rates of over 14%, compared to 3-6% for email. This approach has also resulted in a noticeable increase in traffic to both our e-shop and physical stores, optimising our marketing spending and efforts.” Additionally, having customer preferences and data stored in the Omnichat’s system ensures that valuable insights are retained, even with staff movements. With engagements based on customer tags, SMCP can tailor personalised interactions to individual preferences, enhancing customer satisfaction and loyalty. Howell also stated that the group is also taking the next step by exploring AI-powered personal shoppers, further elevating its personalised service approach.

The insights and strategies shared at the seminar highlighted how conversational commerce, and even AI, can effectively optimise customer interactions. Success stories from several leading brands clearly demonstrated how WhatsApp, Facebook Messenger, and Instagram Direct are reshaping the way businesses communicate with customers, setting a new standard for excellent customer experiences.

About Omnichat:

Founded in 2017 and headquartered in Hong Kong, Omnichat is a leading provider of AI-powered conversational commerce solutions for the Asia-Pacific region. Uniquely positioned as the sole Meta Business Partner and LINE Biz-Solutions Tech Partner in APAC with integrated WhatsApp, Facebook, Instagram, LINE, WeChat, and KakaoTalk capabilities, Omnichat empowers brands to centralise communications, deliver personalised experiences, and drive digital transformation across their operations. Over 5,000 brands, including international retailers and enterprises, leverage Omnichat to optimise their customer journeys.

Website: https://www.omnichat.ai/
WhatsApp: https://wa.me/85291925071/?text=EnquiryForWhatsApp
LinkedIn: https://hk.linkedin.com/company/omnichat-easychat
Facebook: https://www.facebook.com/OmnichatAI

For media enquiries, please contact:

Omnichat Limited

Lily Yeung
Regional Vice President of Communications
Tel: (852) 9803 5977
Email: lily.yeung@omnichat.ai

Macy Chun
Communications Manager
Tel: (852) 6234 9555
Email: macy.chun@omnichat.ai

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SOURCE Omnichat Limited

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Converge Technology Solutions and H.I.G. Capital Agree to Amend Arrangement Agreement

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TORONTO and GATINEAU, QC, April 2, 2025 /PRNewswire/ — Converge Technology Solutions Corp. (“Converge” or the “Company”) (TSX: CTS) (FSE: 0ZB) (OTCQX: CTSDF) announced today that the Company has agreed to amend (the “Amendment”) the previously announced arrangement agreement dated February 6, 2025 (the “Arrangement Agreement”) with an affiliate of H.I.G. Capital (“H.I.G.”), whereby H.I.G has agreed to acquire all of the issued and outstanding common shares (the “Common Shares”) of the Company (the “Arrangement”). Under the terms of the Amendment, shareholders will receive C$6.00 per Common Share in cash (up from C$5.50 per Common Share), other than Common Shares held by certain shareholders who enter into rollover equity agreements. Defined terms used herein that are not otherwise defined have the meaning given to them in the Arrangement Agreement.

On March 7, 2025, Converge received an unsolicited, conditional, non-binding proposal (the “Unsolicited Proposal”) to acquire 100% of the Common Shares for cash consideration of C$6.00 per share from a credible third party (the “Third Party”). Consistent with its fiduciary duties, the board of directors of Converge (the “Board”), in consultation with its legal and financial advisors and a special committee of independent directors, confidentially considered and determined that the Unsolicited Proposal was a bona fide Acquisition Proposal that constitutes, or could reasonably be expected to constitute or lead to, a Superior Proposal.

On March 25, 2025, H.I.G. commenced a proceeding in the Ontario Superior Court of Justice (Commercial List) (the “Court”) claiming that Converge had, in engaging with the Third Party regarding the Unsolicited Proposal, breached certain provisions of the Arrangement Agreement and was therefore not permitted to accept or approve a Superior Proposal (if received) from the Third Party, or to enter into a definitive agreement with respect to any such Superior Proposal. By order of the Court, Converge was prohibited from making public disclosure of H.I.G.’s allegations. Converge denied such claims, rejected H.I.G.’s positions and undertook a vigorous defence of its position.

On March 31, 2025, Converge received an unsolicited, binding all-cash Acquisition Proposal from the Third Party at a price of C$6.00 per Common Share (the “Original Binding Proposal”). Following Converge’s receipt of the Original Binding Proposal, H.I.G. advised Converge that it was prepared to enter into the Amendment to increase the cash price under the Arrangement to C$6.00 per Common Share. On April 1, 2025, shortly before the Board determined to enter into the Amendment, the Third Party submitted an amended binding Acquisition Proposal in which the price per Common Share was increased by 1.7% to C$6.10 per share (the “Amended Binding Proposal”).

After carefully considering the Amended Binding Proposal and the Amendment, the Board unanimously (with an interested director abstaining), upon the recommendation of the special committee, and in consultation with its legal and financial advisors, determined that entering into the Amendment was in the best interests of the Company. In making their determination, the Board and the special committee considered, among other things, (i) that the Amendment offers shareholders of the Company a high degree of certainty of a completed transaction on a very short timeline at a price per Common Share that is significantly higher than the original C$5.50 price under the Arrangement and equal to the price offered under the Original Binding Proposal; and (ii) the benefits of such relative certainty to the business and the Company’s stakeholders, including its employees, customers and vendors. As part of entering into the Amendment, the Company and H.I.G. have also agreed to permanently discontinue the court proceedings described above and the Company has agreed to discontinue its discussions with the Third Party.

The Board unanimously (with an interested director abstaining) reiterates its recommendation that Shareholders vote FOR the Arrangement Resolution (as defined herein).

The Arrangement and Meeting Details

As originally planned, Converge will hold the special meeting of shareholders (the “Meeting”) to consider a special resolution to approve the Arrangement (the “Arrangement Resolution”) on April 10, 2025, at 11:00 a.m. (Toronto time) in a virtual-only meeting format. The Meeting will be held online at https://meetnow.global//MWUKHQ6, with the ability to participate electronically as explained further in the Circular. Only Shareholders of record as of the close of business on March 10, 2025 are entitled to receive notice of, attend, participate and vote at, the Meeting. The Arrangement is expected to be completed on or about April 17, 2025.

About Converge
Converge Technology Solutions Corp. is reimagining the way businesses think about IT—a vision driven by people, for people. Since 2017, we’ve focused on delivering outcomes-driven solutions that tackle human- centered challenges. As a services-led, software-enabled, IT & Cloud Solutions provider, we combine deep expertise, local connections, and global resources to deliver industry-leading solutions.

Through advanced analytics, artificial intelligence (AI), cloud platforms, cybersecurity, digital infrastructure, and workplace transformation, we empower businesses across industries to innovate, streamline operations, and achieve meaningful results. Our AIM (Advise, Implement, Manage) methodology ensures solutions are tailored to our customers’ specific needs, aligning with existing systems to drive success without complexity.

Discover IT reimagined with Converge—where innovation meets people. Learn more at convergetp.com.

Forward-Looking Information

This press release contains certain “forward-looking information” and “forward-looking statements” (collectively, “forward-looking statements”) within the meaning of applicable Canadian securities legislation regarding Converge and its business. Any statement that involves discussions with respect to predictions, expectations, beliefs, plans, projections, objectives, assumptions, future events or performance (often but not always using phrases such as “expects”, or “does not expect”, “is expected” “anticipates” or “does not anticipate”, “plans”, “budget”, “scheduled”, “forecasts”. “estimates”, “believes” or “intends” or variations of such words and phrases or stating that certain actions, events or results “may” or “could”, “would”, “might” or “will” be taken to occur or be achieved) are not statements of historical fact and may be forward-looking statements.

Specifically, statements regarding the Amendment, the anticipated timing of the Meeting and the completion of the transactions contemplated thereby and other statements that are not statements of historical facts are considered forward-looking information. The anticipated dates indicated may change for a number of reasons, including the necessity to extend the time limits for satisfying the other conditions for the completion of the Arrangement. The forward-looking information are based on management’s opinions, estimates and assumptions. While these opinions, estimates and assumptions are considered by the Company to be appropriate and reasonable in the circumstances as of the date of this press release, they are subject to known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, levels of activity, performance, or achievements to be materially different from those expressed or implied by such forward-looking information.

The forward looking information are subject to significant risks including, without limitation: risks relating to the completion of a transaction with H.I.G., including receipt of all necessary regulatory, court, and shareholder approvals; and general economic conditions.

If any of these risks or uncertainties materialize, or if the opinions, estimates or assumptions underlying the forward-looking information prove incorrect, actual results or future events might vary materially from those anticipated in the forward-looking information. Although the Company has attempted to identify important risk factors that could cause actual results to differ materially from those contained in forward- looking information, there may be other risk factors not presently known to the Company or that the Company presently believes are not material that could also cause actual results or future events to differ materially from those expressed in such forward-looking information.

There can be no assurance that such information will prove to be accurate, as actual results and future events could differ materially from those anticipated in such information. Accordingly, you should not place undue reliance on forward-looking information, which speaks only as of the date made. The forward- looking information contained in this press release represents the Company’s expectations as of the date specified herein, and are subject to change after such date. However, the Company disclaims any intention or obligation or undertaking to update or revise any forward-looking information or to publicly announce the results of any revisions to any of those statements, whether as a result of new information, future events or otherwise, except as required under applicable securities laws.

All of the forward-looking information contained in this press release is expressly qualified by the foregoing cautionary statements.

For further information contact: Converge Technology Solutions Corp., Email: investors@convergetp.com, Phone: 416-360-1495

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SUEZ and Sonadezi Forge Strategic Partnership to Provide Integrated Environmental Solutions for Industrial Park in Vietnam

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HO CHI MINH CITY, Vietnam, April 2, 2025 /PRNewswire/ — SUEZ signed a joint venture agreement with Sonadezi, a state-owned company who has developed and currently manages 11 large-scale industrial parks in Vietnam, to provide integrated environmental solutions to the largest industrial park in South Vietnam. This strategic partnership marks SUEZ’s first industrial park project in Vietnam and its 22nd in Asia, reinforcing its commitment to supporting the region’s sustainable growth with circular, resilient industrial water and waste solutions.

François Fevrier, CEO Water and R&R of SUEZ Asia, said: “This partnership marks a major step for SUEZ into Vietnam’s industrial park sector. We have proven expertise and technical know-how in industrial parks across Asia, providing state-of-the-art environmental services to 22 parks in the region. We are pleased to join hands with Sonadezi to write the next chapter of our story in Vietnam. As the country continues to develop its industrial landscape, SUEZ is committed to supporting its vision for a more sustainable future, by providing innovative water and waste solutions.”

Since establishing its first industrial park in 1963, Vietnam has developed over 400 such parks. To address industrial water and wastewater challenges, such as improving wastewater quality, stabilising effluents from wastewater treatment plants and enhancing pipe network conditions, the government has introduced robust environmental and discharge policies, pushing for higher-quality development. As part of the country’s environmental transition, 40% to 50% localities in Vietnam aim to convert existing industrial parks into eco-industrial parks by 2030. Leveraging its expertise and extensive experience, SUEZ is well-positioned to play a role in advancing this transformation further.

Strategically situated just over an hour’s drive from Ho Chi Minh City, the Chau Duc Industrial Park, the largest of its kind in South Vietnam, is a vital hub for industrial activities. It serves as a gateway for international businesses looking to invest in Vietnam’s flourishing industrial sectors such as semiconductors, mechanics, and automotive accessories, and plays a crucial role in the national economic development.

The first phase of the collaboration between SUEZ and Sonadezi will involve the upgrade and Operations and Maintenance (O&M) of the existing wastewater treatment facilities and will provide comprehensive wastewater solutions to over 100 industrial clients within the Chau Duc Industrial Park. With the rapid development of the Park and the increasing standards of environmental goals of the country, the new joint venture will also study the opportunities to strengthen water and waste services within the Park through cutting-edge facilities and technologies.

With a 160-year track record in water and waste management, SUEZ has been providing integrated environmental solutions to 22 major industrial parks in Asia for over two decades. In Vietnam, SUEZ has been working closely with local partners since 1955, providing sustainable drinking water and wastewater services through more than 20 projects. The signing of this agreement is another milestone for SUEZ to provide industrial clients with reliable and cost-efficient solutions for their effluents and waste, supporting the country in achieving its sustainability goals.

About SUEZ:

Faced with growing environmental challenges, SUEZ has been delivering essential services that protect and improve our quality of life for more than 160 years. SUEZ provides its customers with innovative and resilient solutions for water and waste services. With 40,000 employees across 40 countries, the Group works with customers to create value over the full lifecycle of their assets and services, and to drive their low carbon transition. In 2023, SUEZ provided drinking water for 57 million people worldwide and sanitation services for more than 36 million people. The Group generated 7.7 TWh of energy from waste and wastewater. In 2023, SUEZ generated revenues of 8.9 billion euros. For more information: www.suez.com / X @suez / LinkedIn @SUEZ.

In Asia, SUEZ’s journey began some 70 years ago, first in Southeast Asia before expanding to China 50 years ago. With 6,500+ employees across Asia, SUEZ has built over 600 water and wastewater treatment plants. Together with our local partners, we also provide water and waste recycling and recovery services to 25+ million people and 22 industrial parks across the region. SUEZ is recognized as one of the most influential companies in China and a service benchmark for leading Asia’s environmental industry. Today, SUEZ works with municipal and industrial customers in more than 30 major cities and regions across China, manages China’s first PPP water contract in Macao, operates one of Asia’s largest hazardous waste incineration facilities in Shanghai, and has invested over RMB 6 billion in Chongqing.

 

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SOURCE SUEZ Asia

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China Science Fiction Convention Concludes with Insightful “Sci-Fi+” Forums Exploring Future Frontiers

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BEIJING,  April 2, 2025 /PRNewswire/ — The China Science Fiction Convention 2025 (CSFC 2025) culminated with four high-profile thematic forums—”Sci-Fi + Talent,” “Sci-Fi + AI,” “Sci-Fi + Life Sciences,” and “Sci-Fi + Future Transportation”. The event took place on March 29-30 at Beijing’s Shijingshan District’s Shougang Park.

Themed “Science Dreams – Creating the Future,” CSFC 2025 featured five core segments: an opening ceremony, professional forums, competitions, industry promotion initiatives, and public engagement activities. The “Sci-Fi+” forums, a highlight of the event, were organized by the Beijing Association for Science and Technology and hosted by the China Center for International Communication Development (CCICD).

The “Sci-Fi+” forums brought together leading minds from academia, the private sector, and the arts, including senior researchers from the Chinese Academy of Sciences (CAS), officials from the Ministry of Science and Technology, and top management executives from China International Communications Group (CICG), Beijing Association for Science and Technology, Perfect World, iFlytek, Germany’s Steinbeis, as well as award-winning science fiction authors and international communication specialists. Key discussions spanned transformative trends:

“Sci-Fi + Talent”: Introduced the Interdisciplinary Sci-Fi Talent Development Program, proposing novel frameworks for interdisciplinary education.”Sci-Fi + AI”: Explored the intersection of AI and creative expression, highlighting collaborative potentials that redefine the relationship between humans and technology.”Sci-Fi + Life Sciences”: Featured a presentation by CAS Academician Chen Runsheng, discussing the inspirational role of science fiction in real scientific discovery.”Sci-Fi + Future Transportation”: Discussed next-gen mobility, from drone networks to hyperloops, driven by tech-sci-fi cross-pollination.

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SOURCE China Center for International Communication Development (CCICD)

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