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Wireless Industry Faces High Expectations: Consumer Cellular, Visible, and Mint Mobile Lead the Charge in Customer Experience

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ATLANTA, March 20, 2025 /PRNewswire/ — Market Force Information, a leader in customer experience management, has unveiled critical insights from its latest consumer survey focused on wireless carriers in the United States. The study, which surveyed over 3,800 wireless consumers, highlights key trends and shifts in loyalty, satisfaction, and service preferences within the hyper-competitive wireless industry.

The study highlights key trends and shifts in loyalty, satisfaction, and service preferences in the wireless industry.

The research reveals that over 70% of wireless consumers earn more than $50K per year, with 65% using services from the “Big 3” carriers: Verizon, T-Mobile, and AT&T. Consumers in this group are all spending over $100 per month on their wireless services, reflecting the competitive nature of the market. Interestingly, Verizon and AT&T boast a long customer tenure, with many customers remaining with their providers for 10+ years, while T-Mobile’s average customer tenure is closer to 8 years.

Despite the long-term loyalty, overall customer satisfaction (OSAT) is notably low across the industry, with a mere 39.1% satisfaction rate. The lowest satisfaction points are related to cost, availability of online help, and the ease of doing business. However, consumers reported a high level of understanding of their bills and satisfaction with call clarity and reliability.

In an unexpected turn, Consumer Cellular, despite having a lower subscription base, ranked highest on customer experience (CX) metrics. Visible, Mint Mobile, and Google Fi rounded out the top performers in CX, showing that smaller, less established brands are winning the hearts of customers. These brands also topped the Customer Loyalty Index (CLI), a blended metric predicting future loyalty. This performance reflects their consistent customer-centric approaches, in contrast to larger providers like Verizon, AT&T, and T-Mobile, which found themselves ranking among the lowest performers in customer experience.

“There’s a clear shift in the market towards smaller, more agile wireless carriers who are delivering superior customer experiences,” said David Murray, Senior Director of Client Strategy at Market Force Information. “While cost and coverage are always key factors, today’s consumers are placing more importance on ease of service and overall satisfaction with their provider. The top performers are setting the bar in both customer experience and loyalty.”

Consumer behavior shows a significant portion of consumers, 23%, are considering switching carriers in the next year or two, citing better pricing, promotions, and coverage as the primary reasons. Despite this, the brand loyalty is still strong for many, especially when it comes to device preference. iPhones dominate the market with 51% market share, followed by Samsung at 33%. Interestingly, nearly 70% of consumers remain loyal to their device brand, with screen size, design, and reliability being top priorities. Samsung leads in overall device satisfaction, though iPhones remain the most popular option among consumers.

For those interested in delving deeper into the survey findings, Market Force offers a comprehensive analysis of the latest trends in wireless consumer satisfaction and loyalty.

To access the full wireless study results, please visit:
https://www.marketforce.com/wireless-research-2025 

Brands and analysts interested in a full walkthrough of results can schedule a briefing at:
https://www.marketforce.com/schedule-a-briefing

Join our growing consumer panel at:
https://panel.marketforce.com/become-a-panelist

About Market Force Information

Market Force helps global brands improve customer experience and operations with integrated services like contact centers, mystery shopping, site audits, customer surveys, social media management, and advanced analytics. Industries served include retail, grocery, restaurant, hospitality, banking and more.

Learn more at: www.marketforce.com

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SOURCE Market Force Information

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Questex’s IHIF Asia Unveils 2025 Conference Programme, Unites Hospitality Community in the Asia-Pacific Region to Connect Capital with Investment Opportunities

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Registration Open for September 2025 Event

HONG KONG, May 19, 2025 /PRNewswire/ — Questex’s International Hospitality Investment Forum (IHIF) Asia today unveils the 2025 conference programme. IHIF Asia offers an unparalleled lineup of speakers and sessions designed to provide insights and strategies in the Asia-Pacific region on the theme “Beyond Borders: Markets, Capital, Growth.” IHIF Asia takes place at Regent Hong Kong 17-19 September 2025.

IHIF Asia unites top players in the hospitality investment community, including HNWIs, family offices, sovereign wealth funds, private equity groups, global hotel brands, forward-thinking operators and leading developers. The event brings together 500 attendees and 185 investors.

“With investor appetite growing and cross-border capital flows accelerating, Asia is fast becoming the most exciting frontier for hospitality real estate. Our programme equips attendees with the tools to unlock value, navigate complexity and capitalise on cross-border opportunities in one of the world’s most compelling hospitality markets,” said IB Saravanan, Vice President, Questex Asia.

IHIF Asia will feature the top investors and financial companies:

Tony Ryan, Executive Chair, Trilogy HotelsJoseph Wong, Managing Director, China, The Ascott LimitedShunsuke Yamamoto, Managing Director, Fortress Investment GroupRakesh Patel, CEO and Founder, ALTA Capital Real EstateNikhil Reddy, Managing Director Asset Management Division, Goldman SachsDavid Ling, Global Head of Hospitality Investment & Asset Management, City Development LimitedJason Leong, Chief Investment Officer, Frasers Hospitality Gary Kwok, CEO & Managing Partner, Axe Management Partners LimitedKenneth Gaw, President and Managing Principal, Gaw Capital

IHIF Asia will offer networking opportunities.

Event sponsors include CBRE, Hilton, IHG Hotels & Resorts, Pan Pacific Hotels Brand and Mandarin Oriental Hotel Group and more. 

Register to attend IHIF Asia here.

For media registration, contact Meryl Franzman at mfranzman@questex.com.

For sponsorship opportunities, contact Andrew Walmsley at awalmsley@questex.com.

Stay connected on LinkedIn, Facebook, X and Instagram.

About Questex

Questex helps people live better and longer. Questex brings people together in the markets that help people live better: hospitality and wellness; the industries that help people live longer: life science and healthcare; and the technologies that enable and fuel these new experiences. We live in the experience economy – connecting our ecosystem through live events, surrounded by data insights and digital communities. We deliver experience and real results. It happens here.

Media Contact:

Meryl Franzman
IHIF Asia
mfranzman@questex.com

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SOURCE Questex Asia

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TCL CSOT Unveils Breakthrough MLED Innovations Across Form Factors at SID Display Week 2025

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SAN JOSE, Calif., May 18, 2025 /CNW/ —  TCL CSOT, a global leader in advanced display technologies, made a commanding appearance at SID Display Week 2025, the premier global summit for the display industry. Building upon its APEX display technology platform, the company showcased the latest breakthroughs in MLED technology – spanning ultra-small, ultra-large, and ultra-bright display applications. This demonstration marks a significant leap forward in TCL CSOT’s pursuit of a full-spectrum MLED ecosystem, highlighting its ability to scale cutting-edge technology across consumer and commercial scenarios.

World’s Smallest Si-Micro LED Display (0.05″)

Pushing the boundaries of miniaturization, TCL CSOT introduced the world’s smallest silicon-based Micro LED display. Measuring just 0.05 inches diagonally, this micro-scale innovation achieves a resolution of 256×86 and an astounding pixel density of 5080 PPI per inch. Designed with a 5μm pixel pitch and single-color green (G) emission, it delivers unmatched visual sharpness in compact applications. With brightness exceeding 4 million nits, the display remains clearly visible even under direct sunlight. Its ultra-lightweight form factor is ideal for integration into wearables, micro projectors, and ultra-compact embedded systems. Utilizing a low-power CMOS-driven backplane, it maintains power consumption below 10 mW – balancing performance and energy efficiency in next-generation miniature displays.

Ultra-Large 36:9 MLED Display (219″)

Reimagining the large-screen experience, TCL CSOT unveiled a groundbreaking 219-inch Micro LED display with an ultra-wide 36:9 aspect ratio. Featuring a 5760×1440 resolution, 120Hz refresh rate, and over 98% DCI-P3 color gamut, the screen delivers vivid, true-to-life visuals with exceptional detail and motion clarity. Its black optical treatment enhances black uniformity, creating deep contrast with a ratio exceeding 1,000,000:1 and over 22-bit color depth. With precision pixel-level calibration and modular design, the display supports infinite scalability, unlocking possibilities for immersive digital signage, entertainment venues, and centralized control environments.

Ultra-Brightness Micro LED PHUD Display (14.3″)

In the automotive domain, TCL CSOT debuted its 14.3-inch Micro LED PHUD module – offering breakthrough optical performance for in-car applications. Developed on an LTPS backplane, the display achieves peak module brightness exceeding 45,000 nits and perceived brightness above 12,000 nits, with a high ambient contrast ratio greater than 5:1. Supporting a transparent imaging area, the module integrates seamlessly with vehicle windshields while enhancing FOV. A proprietary light control structure maximizes light efficiency, delivering VFOV ±11.5°–21.5° and HFOV ±33°, significantly outperforming traditional HUD systems. With a 120Hz refresh rate and sub-microsecond response time, this display provides ultra-clear visibility, reduces driver distraction, and supports safer navigation experiences.

Transparent Micro LED Display (8.42″) 

TCL CSOT’s 8.42-inch Transparent Micro LED display delivers exceptionally detailed and bright visuals with its high PPI (0.2mm pitch) and 5,000 nits brightness. Its innovative CG integration allows for seamless, borderless embedding, making this high-transmittance module ideal for versatile applications like creating engaging AI-driven interactive experiences for exhibits.

Pushing the Frontier of MLED

From micron-scale displays and ultra-bright automotive solutions to modular large-format ecosystems, TCL CSOT continues to expand the boundaries of MLED technology. Each innovation represents a step forward in material engineering, manufacturing precision, and scenario-driven design – positioning TCL CSOT as a platform-scale leader in Micro LED and a driving force behind the future of advanced display systems.

About TCL CSOT

Established in 2009, TCL China Star Optoelectronics Technology Co., Ltd. (TCL CSOT) is a leading global innovator in display technologies. Its LCD, OLED, and MLED solutions power applications across TVs, smartphones, tablets, laptops, monitors, automotive systems, VR/XR, and commercial displays. With continuous investment in R&D and a strong global supply ecosystem, TCL CSOT is committed to shaping the future of display technology with intelligent, energy-efficient, and user-centric innovations. As part of TCL’s Worldwide Olympic Partnership, TCL CSOT is proud to deliver display solutions that elevate experiences on the global stage.

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SOURCE TCL China Star Optoelectronics Technology

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Brian Greene Tells LMU Graduates: Embrace Your Moment in the Cosmos with Curiosity and Gratitude

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LOS ANGELES, May 18, 2025 /PRNewswire/ — Brian Greene, a leading theoretical physicist and sought-after communicator of groundbreaking scientific concepts, urged those gathered Sunday for Loyola Marymount University’s graduate and LMU Loyola Law School commencement to appreciate their unique existence in the cosmos, embrace their potential, and approach life with gratitude.

Addressing a rapt crowd on LMU’s sun-filled Westchester campus, the best-selling author told graduates “we have each won the most improbable cosmic lottery.” See the press kit with images and Greene’s commencement video HERE.

“Think about how utterly unlikely it is that you exist,” Greene said. “Think about the nearly infinite collection of quantum processes stretching from The Big Bang until today … yet against those astounding odds – for a brief moment of time you exist, as do I.”

Drawing on discoveries from Albert Einstein to Stephen Hawking and Carl Sagan to Edwin Hubble, Greene traced for students and attendees the arc of scientific discovery allowing us to better understand our place in the universe, and the phenomenon of our capacity to live, comprehend, and connect with one another. Greene also noted the contributions of Jesuit-educated Catholic priest Georges Lemaître, who “used Einstein’s math to catch a glimpse of the possibility that space might be expanding,” an idea widely rejected at the time, only to be established a few years later.

“We can think about the past. We can imagine the future. We can take in the universe, mind and body, with reasoning and emotion allowing us to figure out astonishing things, like how stars shine and light travels, how black holes form and time elapses, allowing for creative achievements … all created by minds like yours, like mine, and that …most certainly will continue to create great beauty, to illuminate great mystery, to experience great wonder.”

 This phenomenon of human existence, Greene concluded, “should give us all a deep sense of connection. A kind of cosmic communion, and a sense that I can summarize with one word: gratitude.”

“Gratitude for being a small transient part of this wondrous unfolding, gratitude for our capacity to come together in groups that, at their best, allow us to each realize our potential, gratitude for our capacity for courage like that of George Lemaître, to stand up to authority, to not accept easy answers, and when necessary to fight for what we believe in. Gratitude that is for human existence, for fragile, delicate, difficult, challenging, painful, exhausting, beautiful, exquisite, transcendent, human existence, however brief, however evanescent, however fleeting.”

Greene is a lifelong learner committed to intellectual inquiry, educational access, and academic excellence. Described by The Washington Post as “the single best explainer of abstruse concepts in the world today,” he is the author of four acclaimed books that have collectively sold millions of copies worldwide. His latest best-selling release, “Until the End of Time,” which explores the cosmos and our quest to understand it, was named one of the “100 Notable Books of 2020” by The New York Times.

Greene’s books have been adapted into two Emmy and Peabody Award-winning NOVA miniseries, both of which he hosted. With journalist Tracy Day, he co-founded the World Science Festival, whose flagship events in New York and Australia have reached an audience of more than two million people, and more than 250 million people online. Greene has appeared on “The Late Show with Stephen Colbert,” played himself in an episode of “The Big Bang Theory,” and made cameo appearances in films including “Frequency,” “Maze,” and “The Last Mimzy.” A Harvard graduate and a Rhodes Scholar, he serves as director of Columbia University’s Center for Theoretical Physics.

Nearly 2,900 LMU undergraduate, graduate, and law students participated in weekend commencement celebrations, which began Saturday with Ahmir “Questlove” Thompson addressing the undergraduate commencement ceremony

ABOUT LOYOLA MARYMOUNT UNIVERSITY

Loyola Marymount University is one of the nation’s top-ranked Catholic universities, recognized by U.S. News & World Report among the top 50 private and top five Jesuit institutions in the country, and among California’s top six private schools. Founded in 1911 and rooted in the Catholic, Jesuit, and Marymount traditions, LMU enrolls 7,100 undergraduates and 3,000 graduate and law students across seven colleges and schools. The university offers 56 undergraduate majors, 57 minors, 43 master’s degree programs, three doctorate programs, and 12 credential/authorization programs. With top-ranked programs in law, film and television, entrepreneurship, business, and the arts, LMU is embedded in the creative, cultural, and economic life of Los Angeles. The university generates $1.4 billion in annual economic impact. A proud member of the West Coast Conference, LMU fields 14 NCAA Division I teams and competes with purpose, pride, and integrity.

LMU news and events are found at: www.lmu.edu/news.

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SOURCE Loyola Marymount University

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