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Transforming Customer Experiences: Unleashing Technology’s Potential

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Team Marksmen Network’s CX Transformation Conclave to spotlight technology’s role in redefining customer journeys and driving business growth

BANGALORE, India, March 20, 2025 /PRNewswire/ — In an era where digital innovation sets the pace, the pursuit of exceptional customer experiences (CX) has become a cornerstone of business success. As technology rapidly evolves, companies must embrace transformative tools to create seamless, personalised, and impactful customer journeys.

India’s leaders and organisations are clearly cognisant of this wave of change, with India ranking third globally and leading the way in the Asia-Pacific region when it comes to CX maturity. And even though 79% of Indian firms today agree that CX is a means to drive revenue, only 17% of businesses are able to provide ‘exceptional’ customer service. This leaves a lot of headroom for growth and direction by industry experts on how to create new growth pathways.

The upcoming Bengaluru edition of Team Marksmen Network’s CX Transformation Conclave, set to be held on March 21st 2025, will delve deep into the art and science of crafting customer-centric strategies. With an array of industry luminaries sharing their insights, the conclave aims to equip businesses with the tools to build future-ready capabilities, tap into emerging technologies, and craft meaningful connections with their customers. Expect thought-provoking discussions, actionable takeaways, and a unique opportunity to engage with pioneers shaping the future of CX, who will deliberate on:

Omnichannel integration for improved CXEX for CX: Building high performance customer service teamsLeveraging AI to modernize customer journey mappingThe 3 A’s of Next-Gen Customer ExperienceBalancing digital interaction with human empathy

…and much more

The key lies in leveraging technology that doesn’t just sit atop the CX strategies but truly integrates with them. Putting people first while integrating tech enhances the ability to connect with customers, while retaining the human touch. A few companies embody this spirit of change and innovation, and they will be recognised as Masters of CX. These organisations have thoughtfully crafted CX that is rooted in purpose, delivering experiences that are supercharged and impactful while being acutely focused on discovering and delivering on critical customer needs.

This industry-centric platform has been brought to life by its industry partners, namely the Presenting Partner NICE, AI Transformation Partner Exotel, and Associate Partner Ubona Technologies.

Offering his thoughts ahead of the event, Rajesh Khubchandani, Co-Founder and MD, Team Marksmen Network, said, “Customer experience is no longer just about service; it’s about creating meaningful, memorable moments at every touchpoint. As technology continues to redefine these interactions, businesses have a unique opportunity to turn customer engagement into a true competitive advantage. The CX Transformation Conclave is a platform for industry leaders to exchange insights, uncover strategies, and explore the limitless possibilities of technology-driven CX innovation.”

To know more about this unique initiative, write to Team Marksmen at contact@teammarksmen.com.

About Team Marksmen

Through an array of bespoke industry-centric knowledge platforms, using a variety of formats, such as Roundtables, Summits & Conferences, Workshops, and Recognition Ceremonies, Team Marksmen helps senior industry decision makers navigate through issues of critical importance and informs their world-view for better decision-making.

Team Marksmen has successfully executed more than 50 events that have featured 1500+ brands, helping businesses across industries create opportunities to engage audiences through on-ground and virtual experiences.

The organisation empowers industry leaders by providing them with insights, ideas, and opportunities that fits their unique industry and context. Through content shared via its flagship website, Marksmen Daily, and print magazine ‘in Focus‘ focused on business, leadership, and lifestyle, they help advance the practice of management. Meanwhile, through strategic initiatives like Marksmen Media, it helps organisations achieve objective through a plethora of bespoke digital and content strategies.

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BizClik Media Launches April Edition of FinTech Magazine

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The April edition of FinTech Magazine features exclusive interviews and insights from leaders at BBVA, Abzena, Mollie, Yuno, Chainalysis, Ecommpay, and more—exploring innovation across AI, blockchain, open banking, and financial regulation.

LONDON, April 4, 2025 /PRNewswire/ — BizClik, the UK’s fastest-growing digital media and publishing company, has released the April 2025 edition of FinTech Magazine. Known for its executive-led content and deep dives into industry transformation, the publication continues to be a trusted voice across the global financial services and technology sectors.

FinTech Magazine – April 2025 Edition

This month’s edition highlights how financial institutions and fintech companies are leveraging cutting-edge technology to redefine the future of finance.

Cover Feature: BBVA in Switzerland
COO Francisco Javier Arranz and CFO Eva Blaya outline how the bank is leading digital innovation through AI, blockchain, and strategic transformation.

“The CFO is no longer just the guardian of financial performance but a key driver of digital transformation.” – Eva Blaya, CFO, BBVA in Switzerland

Abzena – CIO David Williamson discusses data-led biotech finance strategies and the power of predictive analytics in innovation
Ecommpay – CRO Moshe Winegarten explains how APIs are changing banking decisions
Mollie & Yuno – Executives Dave Smallwood and Carol Grunberg explore regulatory complexity in a multi-jurisdictional world
Chainalysis – CEO Jonathan Levin details how the company is setting global standards for crypto investigations
Risk Management & Predictive Analytics – AI-led financial modelling insights from:

Gunnar Már Gunnarsson, PAYSTRAXMark Dearman, FintechOSAlan Jacobson, Alteryx

Cloud in Financial Services – Leaders from IBM, Capgemini, GFT Technologies, Persistent Systems, Red Hat, Protegrity, and SaaScada unpack trends in compliance, sovereignty, and scalability
Top 10 Women in FinTech – A spotlight on the standout leaders shaping the future of finance, taken from the 2025 Top 100 Women in FinTech ranking

Explore the April edition for more on AI, open banking, digital risk management, cloud innovation, and the people leading the transformation of global financial services.

About BizClik

BizClik is one of the fastest-growing digital media companies in the UK, host to a growing portfolio of industry-leading global brands and communities.

BizClik’s expanding portfolio includes Technology, AI, FinTech, InsurTech, Supply Chain, Procurement, Energy, Mining, Manufacturing, Healthcare, Mobile, Data Centre, Cyber, and Sustainability.

For more information, please visit our website.

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BizClik Media Launches April Editions of Supply Chain Digital and Procurement Magazine

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The April editions feature interviews with leading executives from PepsiCo, BMW Group, DP World, Exotec, Royal Mail, Coupa Software and more, offering insights into supply chain innovation, procurement transformation, and global logistics strategies.

LONDON, April 4, 2025 /PRNewswire/ — BizClik, the UK’s fastest-growing B2B digital media and publishing company, has released the April 2025 editions of Supply Chain Digital and Procurement Magazine. These titles remain essential reading for professionals across the global supply chain, logistics, and procurement industries, offering forward-looking features, in-depth interviews, and exclusive event coverage.

Supply Chain Digital

This edition’s lead interview features Rashid Abdulla, CEO for Europe at DP World, who shares how the company is driving supply chain transformation across the continent.

Other highlights include:

Lauren Hymen, PepsiCo – On how digital transformation is empowering procurementMilan Nedeljkovic, BMW Group – Exploring the impact of Industry 4.0 on manufacturingCharles Hou, J&T Express Middle East – On revolutionising last-mile deliveryRomain Moulin & Arthur Bellamy, Exotec – Discussing robotics, AI, and future-ready automationMary Rollman, KPMG US – Analysing nearshoring strategies to navigate trade uncertaintyPierre-Yves Dermagne – On entering a new era of supplier diversity and complianceTop 10 Supply Chain Leaders – Featuring standout figures including Carol B. Tomé at UPSPeople Moves – Updates on Fernando Fernandez, Torsten Pilz, Gavin Chappell, and Adam Jones

This issue also includes highlights from Procurement & Supply Chain LIVE: Sustainability and previews of the upcoming shows in Chicago and London.

Procurement Magazine

The April edition features a cover story with Lauren Hymen of PepsiCo, who shares how the company is leveraging digital tools to drive innovation and meet its sustainability goals.

Key content includes:

Stuart Farrell & Natalia Merkulova, AllPoints Fibre Networks – On aligning procurement and finance for value creationJoao Paulo da Silva, Coupa Software – On leading digital transformation initiativesErnest Rolfson, Finexio – Executive perspective on payment innovationKristian O’Meara, JAGGAER – Exploring AI’s impact on supply chain visibilityTop 10 Influential CPOs – Including Heather Ostis, Thomas Udesen, Amanda Davies, and morePeople Moves – Career updates from David Khuat-Duy, Franck Lheureux, James Jones and Willem UijenSupplier Diversity – Insights from Kelly Grainger, Felizitas Lichtenberg and Rebecca SimpsonBlockchain – Expert commentary from Scott Zoldi at FICO and Cristiano Ventricelli at Moody’s Ratings

Also featured: Highlights from Procurement & Supply Chain LIVE: Sustainability, and what to expect at upcoming events in Dubai and Chicago.

About BizClik

BizClik is one of the fastest-growing digital media companies in the UK, host to a growing portfolio of industry-leading global brands and communities.

BizClik’s expanding portfolio includes Technology, AI, FinTech, InsurTech, Supply Chain, Procurement, Energy, Mining, Manufacturing, Healthcare, Mobile, Data Centre, Cyber, and Sustainability.

For more information, please visit https://www.bizclikmedia.com/

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BizClik Media Launches April Editions of Technology, Data Centre & Mobile Magazines

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The April editions feature exclusive interviews and insights from industry leaders across AWS, Vodafone, Nokia, BBVA, Equinix and more—covering AI, sustainability, quantum computing, and future-ready infrastructure.

LONDON, April 4, 2025 /PRNewswire/ — BizClik, the UK’s fastest-growing B2B digital media company, has released the April 2025 editions of Technology Magazine, Data Centre Magazine and Mobile Magazine. These flagship titles continue to lead the conversation across the tech, telecoms and cloud infrastructure sectors, delivering deep industry insights and exclusive interviews with global executives and innovators.

Technology Magazine

The April edition explores how technology is driving corporate climate action, transforming AI in automotive, and unlocking new frontiers in quantum computing.

The cover feature is a spotlight interview with Rahul Pathak, VP of Data & AI at Amazon Web Services (AWS), discussing the evolving AI landscape and AWS’s innovation roadmap.

The issue also highlights exclusive interviews with:

Ashlie Thurston, Stonegate GroupDavid Williamson, AbzenaLauren Hymen, PepsiCoRajvir (Raj) Madan, Arcutis BiotherapeuticsChenzira Allen, Indianapolis Public SchoolsEva Blaya & Francisco Javier Arranz, BBVAAggelos Karonis, Kaizen GamingErnest Popescu, metrobloksGary Watson, Keppel DC REITVasco Gonçalves & Ibidapo Ibrahim, Seven Up Bottling Company

Also included:

A leadership spotlight on Christian Klein, CEO of SAPThe Top 10 Robotics Companies, featuring Boston Dynamics, KUKA, Universal Robots and more

Data Centre Magazine

The April issue offers a sharp focus on AI, sustainability, cloud, and the transformation of global digital infrastructure.

Highlights include:

“Fashion Meets Data Centres” – Maximilian Raynor partners with Equinix to blend design with infrastructureDanielle Rossi, Trane Technologies, discusses the future of hybrid data centre designRichard Petrie, CTO at LINX, shares perspectives on IX growth and AI’s role in 5GPaul Greenley details Vodafone’s data centre evolutionNick Drouet, CTO at Kyndryl, explores the AI sustainability paradoxA look at Donald Trump’s investment in AI-led data centre assetsGary Watson, Keppel DC REIT, on Ireland’s sustainable futureErnest Popescu, metrobloks, on the rise of AI-ready metro hubs

Plus: The Top 10 Data Centre Influencers—featuring leaders from Compass Datacenters, Huawei, Nomad Futurist, and more

Mobile Magazine

April’s edition delivers insights from the frontline of telecoms, mobile tech and next-gen connectivity.

Key features include:

MWC Barcelona 2025 Special – Interviews with leaders from Ericsson, NVIDIA, and Kyndryl on the future of mobile innovationNokia’s Dr. Rolf Werner on quantum-safe networks and the power of AISam Greenslade, CARMA, on how AI and social media are shaping content strategyTop 10 Women in Telco – Spotlighting change-makers at Deutsche Telekom, BT Group, Lumen and othersAndy Train, Cornerstone, on digital infrastructure and AI talent pipelinesStuart Farrell & Natalia Merkulova, AllPoints Fibre Networks, on the value of strategic procurementPaul Greenley, Vodafone, on the company’s evolving data centre strategy

Explore the April editions of Technology, Data Centre, and Mobile Magazine today to stay informed on the innovations and strategies shaping the global tech and telco landscape.

About BizClik

BizClik is one of the fastest-growing digital media companies in the UK, host to a growing portfolio of industry-leading global brands and communities.

BizClik’s expanding portfolio includes Technology, AI, FinTech, InsurTech, Supply Chain, Procurement, Energy, Mining, Manufacturing, Healthcare, Mobile, Data Centre, Cyber, and Sustainability.

For more information, please visit https://www.bizclikmedia.com/ 

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