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2025 SaaS Awards Announced – APPEALIE Honors The Very Best In Software

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APPEALIE has announced the winners of the 2025 SaaS Awards. 14 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms, including Birdeye, ChurnZero, Weave and Xero.

SAN DIEGO, Jan. 15, 2025 /PRNewswire-PRWeb/ — APPEALIE has announced the winners of the 2025 SaaS Awards.

Customer success remains the cornerstone of exceptional SaaS platforms, and this year’s winners exemplify that commitment. They have demonstrated outstanding performance by prioritizing innovation, usability, and customer outcomes, showcasing excellence that drives the entire SaaS industry forward.

14 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms, including Birdeye, ChurnZero, Weave and Xero.

“Customer success remains the cornerstone of exceptional SaaS platforms, and this year’s winners exemplify that commitment,” said Arabella Solaybar of APPEALIE. “The 2025 APPEALIE SaaS Award honorees have demonstrated outstanding performance by prioritizing innovation, usability, and customer outcomes, showcasing excellence that drives the entire SaaS industry forward.

As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6 stars on the most popular software review platforms (G2, Capterra, and GetApp – all of which use a 5-star rating scale).

The 2025 APPEALIE SaaS Award winners are presented below:

OVERALL SAAS AWARD WINNERS

Overall, SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, and third-party analyst research, among other criteria.

With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories and customer segments.

Customer Segment: Enterprise

Analytics + Business Intelligence

Birdeyeinsightsoftware

Collaboration & Productivity

Churnzero

Customer Service

Exdion Solutions Inc.

Development + DevOps

ProcessMaker Inc.

Marketing

Dexatel

Vertical Industry

Planet DDS

Customer Segment: Small Business + Mid-Market

Analytics + Business Intelligence

ChurnzeroWeave

Collaboration & Productivity

Exdion Solutions Inc.Telekit by Vail Systems

Customer Service

ChurnzeroWeaveSimpro

Design

Telekit by Vail Systems

ERP + Finance

Weave

IT Management + Operations

ProcessMaker Inc.

Security

Zilla Security

SaaS Customer Success Award Winners

BirdeyeChurnzeroExdion Solutions Inc.PushpayTripleseatXero

SELECTED SAAS AWARD WINNER PERSPECTIVES

“We are honored to be recognized in the 2025 APPEALIE SaaS + Software Awards,” said Eric Giesecke, CEO of Planet DDS. “This achievement reflects the impact of our innovative cloud solutions, including the debut of DentalOS™, the industry’s first open dental operating system that empowers dental support organizations with scalable, customizable technology to drive growth and efficiency. Seeing our customers succeed with our technology is what drives us forward and inspires us to keep raising the bar.”

“We are honored to receive the APPEALIE SaaS Customer Success Award for the second time. This recognition reaffirms our unwavering commitment to our customers and their success. At Exdion, every AI-driven SaaS+ innovation is crafted with our customers and their end clients in mind, delivering precision, efficiency, and value at every step. We deeply appreciate the trust our customers place in us and remain dedicated to providing digital transformation solutions that empower them to thrive.” – L.S. Ram, Founder & CEO, Exdion Solutions Inc.

“We are deeply honored to be recognized as an Overall SaaS Award winner in the Security category by APPEALIE. This award is a testament to our team’s relentless commitment to innovation and our mission to simplify identity governance and administration (IGA), while delivering real value to our customers,” said Deepak Taneja, CEO and co-founder of Zilla Security. “At Zilla, we believe that identity is the new security perimeter, and we are proud to empower businesses to securely govern their identities with a modern IGA platform. This recognition inspires us to keep raising the bar in our industry.”

“We are incredibly honored to receive the 2025 APPEALIE SaaS Award in the Customer Service category for Small Business + Mid-Market”, said Gary Specter, CEO of Simpro Group. “This recognition is a testament to our dedication to continually improving and delivering exceptional service and customer support every day. It inspires us to keep innovating and pushing the boundaries of what’s possible, ensuring our clients always receive the best possible experience. A big thank you to our customer service team. We couldn’t have done it without you.”

“We are setting the standard for redefining analytics and business intelligence, delivering unmatched flexibility, scalability, and AI-driven capabilities to meet today’s complex business needs,” said Jay Allardyce, General Manager, Data & Analytics at insightsoftware. “Winning the 2025 APPEALIE SaaS Awards for Analytics + Business Intelligence validates our thought leadership and engineering culture in the market as we leverage AI to re-imagine our offerings, empowering product and data teams to spend x-factor less time wrangling data and more time delivering highly engaged data-driven products for their users.”

“Our focus has always been on delivering an exceptional customer experience, whether that’s through the products we deliver or our support and service model. At the core of this commitment is the belief that cultivating meaningful connections — between our team, our product, customers, and the communities they serve — helps create thriving communities. It’s an honor to be recognized for another consecutive year.” – Cole Schofield, Senior Vice President of Customer Success at Pushpay.

“Telekit is honored to be recognized as an Overall SaaS Award winner in two categories at the 2025 APPEALIE SaaS + Software Awards: Collaboration & Productivity and Design for Small Business + Mid-Market. At Telekit, we are committed to making customer service a hassle-free and productive experience for both employees and customers. Our focus is on empowering small business owners to interact with customers confidently and resourcefully, without being limited by cumbersome, expensive technologies.” – Swetha Viswanatha, Product Lead of Telekit at Vail Systems

ABOUT APPEALIE

The APPEALIE SaaS Awards are the most selective in software.

Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence.

Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS.

https://appealie.com/

Attribution: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Media Contact

Matthew Harney, APPEALIE, 5889574230, operations@appealie.com, https://appealie.com/

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PASHA Holding Hosts Inspiring Panel on Women in Sustainability

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BAKU, Azerbaijan , Jan. 15, 2025 /PRNewswire/ — On November 21, PASHA Holding proudly hosted a dynamic panel discussion on Women in Sustainability. The session highlighted the invaluable role women play in driving environmental innovation, addressing climate challenges, and fostering equitable, resilient communities.

Moderated by the Head of PR and Communications of PASHA Holding, Aytaj Mukhtarzada, the panel featured inspiring leaders, such as Khayala Eylazova – EMEA Consulting, Operations Transformation, and UN Women UK Partnership & Philanthropy Board Member, Khayala Naghiyeva – CEO of Clean Energy Invest LLC and CFO of AGEC, and Hina Saifi – UNICEF India & YuWaah Youth Climate Leader.

The discussion explored the opportunities and challenges women encounter in sustainability leadership, emphasizing the transformative impact of gender diversity in creating a greener, more inclusive future.

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PASHA Holding Hosts Panels at COP29 on Digitalization, Governance, and Sustainable Growth

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BAKU, Azerbaijan , Jan. 15, 2025 /PRNewswire/ — Within COP29, several key figures from renowned organizations participated in influential panels organized by PASHA Holding, focusing on key areas such as digitalization, governance, and empowering future talent for sustainable growth.

On November 16, Farid Huseynov, CEO of Kapital Bank, Irem Poyraz, Head of PR & Sustainability at Trendyol, Khayala Eylazova from PwC EMEA Advisory, and Timothy Grosser, Partner at EY, discussed the critical role of fintech and AI in reducing carbon emissions during the Sustainability Through Digitalization panel, organized by PASHA Holding. They explored how emerging technologies can accelerate the green transition and help businesses meet their environmental goals.

In the Shaping Governance Through Digital Transformation session, organized by PASHA Holding, Vasif Gasimov, Chief Security Officer at PASHA Bank, Rauf Najafli, Adviser to the Minister on Innovation at the Ministry of Economy, Farid Gattal, Technology Director at PwC Eurasia, and Zakir Khanmammadov, Head of Payments Office at Kapital Bank, shared their insights on using technology to address global governance challenges, demonstrating how digital solutions can optimize operations and support sustainable business practices.

The Climate Finance panel, organized by PASHA Holding, and moderated by Teymur Huseynov, Chief Strategy Officer at PASHA Holding, featured Bulent Karakaya, Managing Director and ESG Principal at Commerzbank, Ethan Zindler from the US Treasury Department, and Ed Crooks from Wood Mackenzie. The discussion highlighted innovative financial tools that are crucial for financing the green transition and tackling climate change.

The Green Business Building panel, organized by PASHA Holding, moderated by Farrukh Aliyev, CEO of PASHA Innovations, focused on scaling green startups. The panel featured thought leaders such as Fidan Javadova, Founder & CEO of BeWorks UK, Anastasija Đorđa Bosančić, UNDP Youth Representative, Movlan Pashayev, Country Manager at S3/Esyasoft Technologies, and Stefan Helmcke, Senior Partner at McKinsey. The panel explored strategies to foster green entrepreneurship and accelerate the growth of sustainable startups.

On November 18, Zibeyda Haji, CHRO at PASHA Bank, moderated a crucial conversation on empowering talent for sustainable growth, organized by PASHA Holding. The panel, featuring Dr. Fariz Ismailzade, Deputy Rector at ADA University, Ulvia Zeynalova-Bockin, Partner at Dentons, Kim Noguera Gabrielli, CEO at World International Foundation, and Ellada Alishova, HR Director at AZAL, focused on the importance of fostering a new generation of talent equipped to drive long-term sustainability and growth in a rapidly changing world.

Additionally, Dayanat Sadullayev, Chief of Staff at PASHA Holding, participated in the Financing Women and Youth-Led Businesses for Sustainable Growth in Post-Conflict Regions panel, organized by the Islamic Development Bank. The panel centered on empowering women and youth in post-conflict areas, with a focus on creating sustainable growth opportunities through financial inclusion and innovation.

These dynamic discussions at COP29 reflect a shared commitment to tackling global challenges through collaboration, technological innovation, and sustainable practices. With sustainability at the forefront of global priorities, leaders from diverse sectors are coming together to pioneer solutions that ensure a resilient and prosperous future for all.

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Pioneering the Future: Carta Healthcare Wins BIG Innovation Award for Healthcare

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Acknowledged for its clinical data abstraction platform, Carta Healthcare showcases its leadership in shaping the future

SAN FRANCISCO, Jan. 15, 2025 /PRNewswire/ — Carta Healthcare®, whose mission is to ignite healthcare improvement by unlocking the power of clinical data, is thrilled to announce its recognition as a winner in the prestigious 2025 BIG Innovation Awards, presented by the Business Intelligence Group. Selected from hundreds of global submissions, Carta Healthcare’s clinical data abstraction solution was celebrated for its groundbreaking impact on healthcare innovation.

“Humanity relies on innovation to improve our lives and the planet,” said Russ Fordyce, CEO of the Business Intelligence Group. “We’re thrilled to spotlight Carta Healthcare as a shining example of innovation making a profound impact.”

Clinical data abstraction is essential for hospitals to improve patient care, demonstrate quality, and comply with regulations. Unfortunately, manual clinical data abstraction methods historically have been labor-intensive, time-consuming, and expensive while failing to consistently produce the highest-quality data.

Carta Healthcare combines the power of AI technology with expert human abstractors to abstract data and insights that act as catalysts for healthcare transformation. Health systems and hospitals using the Carta Healthcare platform can lower their data abstraction costs by more than 50%, reduce per case abstraction time by two-thirds, and achieve an average 98%-99% Inter-Rater Reliability (IRR), a measure of data abstraction consistency and dependability.

“Innovation is what enables healthcare organizations to solve their biggest challenges and find new ways to provide better care for individuals and patient populations,” said Carta Healthcare CEO, Brent Dover. “This award reflects the creativity, dedication, and vision of the Carta Healthcare team, as well as our commitment to delivering solutions that inspire progress and improve the world around us.”

Since its inception in 2011, the BIG Innovation Awards have spotlighted industry leaders pushing the boundaries of creativity, measurable results, and global influence. Winners are evaluated by a panel of seasoned business leaders and executives who consider creativity, measurable results, and overall impact in their selections. Past winners include Fortune 500 companies and trailblazing organizations such as Google, IBM, and Amazon, underscoring the elite nature of this accolade.

For more information about the BIG Innovation Awards, visit http://www.bintelligence.comawardsbig-innovation-awards.

About Carta Healthcare:
Abstracting data for clinical registries is labor-intensive, time-consuming, and costly. Carta Healthcare helps hospitals and health systems abstract data faster, more efficiently, and at a lower cost with its clinical data abstraction platform that leverages artificial intelligence (AI) and skilled expert abstractors to ensure the highest-quality data. Carta Healthcare’s innovation has earned it multiple honors, including a Merit Award, a Pinnacle Award, and a BIG Innovation Award. The company recently acquired patient-matching software vendor Realyze Intelligence. Learn how Carta Healthcare applies the power of AI technology, combined with expert clinical data abstractors, to transform healthcare at www.carta.healthcare.

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and rewards those companies whose achievements stand above those of their peers.

Media Contacts:
Katlyn Nesvold
Amendola for Carta Healthcare
knesvold@acmarketingpr.com 

Eliana Starbird
Chief Nominations Officer
Business Intelligence Group
+1 909-529-2737
contact@bintelligence.com

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