After a thorough review of the current CIS market, a completive RFP process, Burlington Electric Department (BED) of Burlington, VT has selected SpryPoint Services Inc. as its new Customer Information System (CIS), Customer Engagement Portal, and Mobile Field Operations solution provider.
CHARLOTTETOWN, PE, Jan. 14, 2025 /PRNewswire-PRWeb/ — After a thorough review of the current CIS market, a completive RFP process, Burlington Electric Department (BED) of Burlington, VT has selected SpryPoint Services Inc. as its new Customer Information System (CIS), Customer Engagement Portal, and Mobile Field Operations solution provider.
Keir Pollard, SpryPoint CTO, said: “Burlington Electric is a forward-thinking organization focused on technology, innovation, customer service, and the environment. We share similar goals and look forward to supporting BED’s journey to becoming a Net Zero Energy city with our modern SaaS solutions.”
BED, the exclusive provider of electric service to the City of Burlington, is an innovative organization where technology plays a key role in the organization’s success. Emily Stebbins-Wheelock, CFO and Manager of Strategy & Innovation, stated: “SpryPoint demonstrated a strong ability to help Burlington Electric Department deliver exceptional customer care by meeting our functional requirements, including a robust rates/billing engine, account management, and rebate processing capabilities. SpryPoint’s modern SaaS platform and agile approach are well-aligned with BED’s strategic objectives to innovate as we pursue our Net Zero Energy city goal.”
Keir Pollard, Chief Technology Officer at SpryPoint, stated: “Burlington Electric is a forward-thinking organization with a strong focus on technology, innovation, customer service, and the environment. We share similar strategic goals and look forward to supporting BED’s journey toward becoming a Net Zero Energy city with our full suite of modern SaaS solutions.”
About Burlington Electric Department
BED is Vermont’s largest municipally owned electric utility, serving more than 21,500 customers in the City of Burlington, and the Burlington International Airport (owned by the City of Burlington, but located in adjacent South Burlington). BED’s mission is to serve the energy needs of our customers in a safe, reliable, affordable, and socially responsible manner. BED is the only Vermont electric utility that is both a distribution utility and an energy efficiency utility. BED also is fully regulated at both the state and local level because Vermont, unlike many states, fully regulates all, including municipal, utilities.
About SpryPoint
SpryPoint is a leading provider of software for public utilities, focusing on delivering innovative and efficient technologies to enable exceptional customer service and to optimize operations. With a robust product line that addresses everything from customer information systems to field service management, SpryPoint is at the forefront of the digital transformation in the utilities sector. To learn more about SpryPoint, please visit us at sprypoint.com. For further information or inquires: Please contact 1-855-879-7779 or info@sprypoint.com.
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Learn more about SpryPoint’s suite of solutions for water, gas, and electric sectors.Check out client stories to hear first-hand how SpryPoint is making a difference.
Media Contact
Emily Beardsley, SpryPoint, 1 7822222055, info@sprypoint.com, www.sprypoint.com
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