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Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT)

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New AI-powered solution enables contact center leaders to uncover trends and customer needs at scale through automated customer interaction analysis

NEW YORK, Dec. 18, 2024 /PRNewswire/ — Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, which includes the launch of Quality AnalystGPT, an advanced AI-powered tool designed to analyze customer interactions. With Quality AnalystGPT, contact center managers can now quickly and easily uncover customer needs and trends, evaluate performance and quality at scale, and identify opportunities for coaching and improvement based on context from across all customer interactions.

Launched earlier this year, Glia’s ChannelLess® Responsible AI platform specifically built for the financial services industry, Glia Cortex, has experienced significant momentum, with over 150 financial institutions already benefiting from the sophisticated AI capabilities. These institutions are harnessing Glia’s advanced technology to create AI-powered call centers that drive business results and operational efficiencies while strengthening customer relationships without compromising security or compliance.

Building on this success, Glia has launched Quality AnalystGPT to provide financial institutions with real-time insights into the evolving needs of customers. Contact center managers and leaders can ask the AI tool a question in natural language about customer interactions and receive a comprehensive answer within seconds, resulting in easier data analysis and valuable quality insights. Such capabilities enable institutions to better understand customers’ changing needs and deliver timely coaching and support, ultimately boosting performance and enhancing the overall customer experience.

Several new AI enhancements have also been added to Glia Cortex, including:

Cortex Intercept, which personalizes “welcome messages” for each customer caller, with dynamic options based on what they have previously called about. This feature has decreased the number of calls that go directly to a live agent by 20%.Cortex Heads-up, which automatically reviews and analyzes previous customer interactions and provides a summary to agents. This ensures that an agent has all the context needed to understand the current customer need as well as their prior history. Glia Virtual Assistant (GVA) Content Assist, which uses generative AI functionality to automatically write first drafts of virtual assistant responses. This reduces the time needed to personalize an AI-powered chatbot by up to 50%. Managers can iterate on AI-generated content, adjusting tone or length, while maintaining control by approving every response before publication.

“Glia is proud to have paved the way in Responsible AI this year, launching several AI-powered tools that have allowed financial institutions to boost efficiencies, improve customer service and gain valuable insights across all interaction types,” said Justin DiPietro, Chief Strategy Officer and co-founder of Glia. “We are taking this a step further with Quality AnalystGPT, which acts like an ‘Ask Me Anything’ feature with customer interaction data for contact center managers and leaders. This powerful tool allows users to dig deeper with their interactions, helping uncover trends and areas of improvement. We are on the brink of transformation in customer experience management, and we are excited to support our clients across the globe in enhancing their contact centers through access to real-time actionable insights.” 

This launch marks a strong finish to Glia’s year of AI-powered innovation, helping financial institutions approach AI in a safe, secure and responsible way. Learn more about our quality management AI tools and explore our white paper to dive deeper into the key areas of Responsible AI.

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 600 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a fifth year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

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Pathlabs Appoints JC Clarke as Vice President of Agency Growth

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MISSOULA, Mont., Dec. 23, 2024 /PRNewswire/ — Pathlabs, a leading Media Execution Partner (MEP) specializing in end-to-end digital media solutions for agencies, is pleased to announce the appointment of JC Clarke as Vice President of Agency Growth.

With over two decades of experience in driving client acquisition and revenue expansion strategies within digital marketing, Clarke has held senior leadership positions across the industry with companies such as Ogury, Big Village, Samba TV, Innovid, NBCUniversal Media, and more.

Evan Ladensack, Chief Sales Officer at Pathlabs, expressed enthusiasm about Clarke’s addition to the leadership team:

“We are thrilled to welcome JC to Pathlabs. His extensive experience and strategic vision align perfectly with our mission to empower independent agencies with unparalleled media execution services. JC’s leadership will be instrumental as we continue to expand our reach and deliver exceptional value to our partners.”

In his new role, Clarke will oversee the development and execution of growth strategies aimed at enhancing Pathlabs’ agency partnerships. His focus will be on identifying new business opportunities, optimizing client engagement, and driving the company’s expansion in the rapidly evolving digital advertising landscape.

Clarke shared his excitement about joining Pathlabs:

“Pathlabs has established itself as a dynamic force in the media execution space, and I am honored to join such a forward-thinking team. I look forward to leveraging my experiences and relationships to contribute to the company’s growth and to support our agency partners in achieving their goals.”

This appointment comes at a pivotal time for Pathlabs, following its recent acquisition by MiQ, a leading programmatic media partner for marketers and agencies. With Clarke’s leadership, Pathlabs is poised to further solidify its position as a trusted partner for independent agencies seeking comprehensive media execution solutions.

For more information about Pathlabs and its services, please visit www.pathlabs.com.

About Pathlabs

Pathlabs is an end-to-end Media Execution Partner (MEP) built for independent agencies. The company specializes in planning, executing, optimizing, and reporting on performance-based paid advertising campaigns, enabling partners to concentrate on growing their agencies and driving performance. Pathlabs’ primary objective is to empower its partners with the right people, workflows, and technology, allowing agency leaders to scale their businesses while Pathlabs manages the intricacies of their digital media execution.

Contact
Pathlabs Marketing Department
Email: marketing@pathlabs.com
Phone: (406) 552-1022
Website: www.pathlabs.com

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CreateAI Announces Results of 2024 Annual Meeting of Stockholders

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SAN DIEGO, Dec. 23, 2024 /PRNewswire/ — CreateAI Holdings Inc., formerly TuSimple Holdings Inc. (OTCMKTS: TSPH) (“CreateAI” or the “Company”), a global artificial intelligence technology company, today announced shareholder voting results for its annual meeting of stockholders held on December 20, 2024 (the “Annual Meeting”).

As of October 28, 2024, the record date for the Annual Meeting, there were a total of 232,618,399 shares of common stock outstanding and entitled to vote at the Annual Meeting, comprised of 208,618,399 shares of Class A Common Stock (each with one vote per share) and 24,000,000 shares of Class B Common Stock (each with ten votes per share). At the Annual Meeting, holders of 207,347,538 shares of common stock, representing 423,347,538 votes, entitled to vote at the meeting were represented in person or by proxy and, therefore, a quorum constituted of the majority of the voting power of the shares of common stock issued and outstanding and entitled to vote at the Annual Meeting was present.

The following is a brief description of each matter voted upon at the 2024 Annual Meeting and the numbers of votes cast for, withheld, or against, the number of abstentions, and the number of broker non-votes with respect to each other, as applicable.

1.     Election of six nominees to serve on the Board of Directors (the “Board”) for a term which will expire at the 2025 annual meeting of stockholders, or, if Proposal Two is adopted, to hold office until the annual meeting of stockholders in accordance with the class of director to which each nominee will be assigned. The following six directors were elected by the votes as indicated below.

For

Withheld

Broker Non-Votes

Cheng Lu

208,949,915

164,765,0191

49,632,604

Mo Chen

208,946,146

164,768,7881

49,632,604

James Lu

209,109,928

164,605,0061

49,632,604

Zhen Tao

209,158,316

164,556,6181

49,632,604

Albert Schultz

348,895,0191

24,819,915

49,632,604

Jianan Hao

209,021,652

164,693,2821

49,632,604

The totals above include the 240,000,000 votes represented by the Class B shares of Common Stock. 12,000,000 shares of Class B Common Stock (representing 120,000,00 votes) were voted “FOR” and 12,000,000 shares of Class B Common stock (representing 120,000,00 votes) were voted “WITHHELD” for each of the Directors other than Albert Schultz. All shares of Class B Common Stock were voted “FOR” the election of Albert Schultz. Excluding the 240,000,000 votes from the 24,000,000 shares of Class B Common Stock from the totals above, the 183,347,538 shares of Class A Common Stock were voted as indicated below.

For

Withheld

Broker Non-Votes

Cheng Lu

88,949,915

44,765,019

49,632,604

Mo Chen

88,946,146

44,768,788

49,632,604

James Lu

89,109,928

44,605,006

49,632,604

Zhen Tao

89,158,316

44,556,618

49,632,604

Albert Schultz

108,895,019

24,819,915

49,632,604

Jianan Hao

89,021,652

44,693,282

49,632,604

2.       Amendment to the Company’s Restated Certificate of Incorporation to classify the Board of Directors into three classes, with directors in each class to serve staggered three-year terms. Pursuant to the Restated Certificate of Incorporation, Proposal Two must receive the affirmative vote of the holders of at least a majority of the voting power of all of the then-outstanding shares of the capital stock of the Company entitled to vote generally in the election of directors, voting together as a single class, since directors representing two-thirds (2/3) of the total number of authorized directors have already approved. The amendment was not approved2 by the votes as indicated below:

For

Against1

Abstain

Broker Non-Votes

208,955,668

164,659,652

99,614

49,632,604

Because Proposal Two was not approved, the six directors elected pursuant to Proposal One will serve on the Board for a term which will expire at the 2025 annual meeting of stockholders.

3.       Ratification of the appointment of UHY LLP as the Company’s independent registered public accounting firm for the fiscal year ending December 31, 2024. The selection was ratified by the votes as indicated below:

For

Against1

Abstain

Broker Non-Votes

255,504,371

155,923,768

11,919,399

Note 1: Includes 120,000,000 votes of the 12,000,000 shares of Class B Common Stock held by White Marble LLC and White Marble International Limited (together, the “White Marble Entities”) controlled by Dr. Xiaodi Hou.

Note 2: The White Marble Entities have filed an action in the Delaware Court of Chancery seeking a declaratory judgment that the voting agreement between White Marble and Mo Chen is invalid and White Marble, not Mo Chen, controls the vote. White Marble LLC v. Chen, C.A. No. 2024-1208-PAF (Del. Ch.) On December 13, 2024, the Court entered an order that allows the Company to hold the vote on Proposal Two, and ordered that if Proposal Two is not approved at the Annual Meeting but the Court determines in the Action that Mo Chen, not the White Marble Entities, control how the White Marble Entities’ Shares are voted, then the White Marble Entities’ shares shall be deemed to have been voted in favor of Proposal Two at the Annual Meeting and that such vote shall stand. The vote totals above include the votes of the shares held by the White Marble Entities as voted by the White Marble Entities. If the shares held by the White Marble entities reflected in the totals above are deemed to have been voted in favor of Proposal Two, the Proposal will have passed. Accordingly, if the Court rules in Mo Chen’s favor, Proposal Two will be deemed to have passed and the Company would be permitted to amend its Certificate of Incorporation to implement Proposal Two and each of the directors elected pursuant to Proposal One will serve on the Board until the annual meeting of stockholders in accordance with the class of director to which each nominee is assigned.

About CreateAI

CreateAI (formerly TuSimple) is a global artificial intelligence company with offices in US, China, and Japan. The company is pioneering the future of digital entertainment content production, seamlessly blending cutting-edge generative AI technology with the creativity of world-class talent. Our mission is to redefine the boundaries of what’s possible in digital storytelling by developing immersive, captivating, and visually stunning experiences that resonate with audiences on a global scale.

Investor Relations Contact:
ICR for CreateAI
CreateAI.IR@icrinc.com

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Katten Advises CleanSpark on $650 Million Convertible Senior Notes Offering

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CHICAGO, Dec. 23, 2024 /PRNewswire/ — Katten announced today that the firm advised CleanSpark Inc. on a $650 million convertible senior notes offering.

Mark Wood, Partner and Co-Chair of the Capital Markets practice, led the Katten team that advised the company in connection with its offering of $650 million aggregate principal amount of 0.00% convertible senior notes due 2030. The notes were sold to the initial purchasers, led by Cantor Fitzgerald & Co. as Lead Book-Running Manager, in a private offering for resale to persons reasonably believed to be qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended (the Securities Act). The issuance and sale of the notes closed on December 17, 2024.

In connection with the pricing of the notes, CleanSpark entered into capped call transactions with various counterparties and repurchased approximately $145 million of its common stock. ICR Capital LLC served as financial advisor to CleanSpark in connection with this offering.

“We congratulate our client CleanSpark on successfully completing its first-ever 144A convertible notes offering,” Wood said. “It has been a privilege to work alongside the CleanSpark team as it has led CleanSpark’s growth in the bitcoin mining industry.”

CleanSpark is a market-leading, pure play Bitcoin miner. The company owns and operates a portfolio of mining facilities across the United States.

Katten regularly advises companies within the cryptocurrency and blockchain industries, combining its regulatory expertise and deep experience in a wide range of sophisticated transactions to deliver holistic legal advice to companies in this industry.

The Katten team also included Capital Markets Partners Elizabeth McNichol and Timothy Kirby, and Associates Maximillian Licona and Michael Tremeski; Financial Markets and Funds Partner Krassi Zourkova and Associate Eli Krasnow; and Transactional Tax Planning Partner Todd Hatcher and Associate Jeffrey Ng.

Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals. For more information, visit katten.com.

Contact:         

Jacquelyn Heard

+1.312.902.5450

jackie.heard@katten.com

Leonor Vivanco-Prengaman

+1.312.577.8371

leonor.vivanco-prengaman@katten.com

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