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Reducing downtime and tackling workforce gaps: TeamViewer introduces Smart Service solution

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GÖPPINGEN, Germany, Dec. 3, 2024 /PRNewswire/ — TeamViewer, a global leader in remote connectivity and digital workplace solutions, today introduces TeamViewer Smart Service. Designed for after-sales support, this solution helps manufacturers of machinery and equipment (OEMs) efficiently troubleshoot issues at customer sites. By unifying software and hardware support in one solution, Smart Service enables manufacturers to minimize downtime, address workforce challenges, and streamline complex operations across IT and OT environments.

According to the recent Deloitte research, unplanned downtime in the manufacturing industry can cost over $50 billion annually, and these disruptions can lead to significant financial and operational setbacks. Additionally, the sector is projected to face a shortfall of 2.1 million skilled workers by 2030, potentially resulting in economic losses exceeding $1 trillion. To address these challenges, Smart Service integrates enterprise-grade remote access and control capabilities with AR-powered remote assistance functions, offering features specifically tailored to operational technology (OT) use cases. This empowers manufacturers to enhance service delivery and maintain high standards of efficiency and productivity.

“At TeamViewer, we recognize the pressing and intricate challenges that manufacturers of machinery and equipment encounter,” stated Mei Dent, Chief Product and Technology Officer at TeamViewer. “Our Smart Service offering goes beyond traditional remote support; it integrates IT and OT capabilities into a unified solution. This integration not only ensures continuous uptime but also enhances productivity, enabling manufacturers to maintain operational efficiency during critical times.”

When ABI Research conducted an online survey of manufacturers earlier this year, 64% of respondents answered that when evaluating suppliers or new solutions, it was essential or very important that vendors have a robust onboarding process with training, resources, and post-sales follow-up. “To enable this, a cohesive end-to-end solution with key integration points supported is a requirement,” says Eric Abbruzzese, Research Director with ABI Research. “Having both a strong after sales solution leveraging AR, along with supporting infrastructure to enable it, leads to both quicker time to market pre-sales and time to value after-sales.”

TeamViewer Smart Service offers OEMs in various sectors, including industrial manufacturing, agriculture, healthcare, and professional electronics, a comprehensive toolkit to support the detection, reporting, and immediate resolution of machine issues. Leveraging industry-proven augmented reality (AR) for expert-guided problem resolution, TeamViewer Smart Service enables swift handling of physical defects through remote assistance, while remote machine access resolves software issues — all secured with industry-grade security. In addition to these capabilities, Smart Service goes beyond simple screen sharing. Features like port forwarding and VPN extension enable seamless and secure connectivity, even for complex OT environments, ensuring efficient and reliable support for high-stakes operational needs.

To facilitate seamless communication during remote assistance calls, TeamViewer Smart Service includes live captions of language with optional real-time translation capabilities. This feature enables global collaboration by reducing language barriers and enhancing communication, even in noisy environments. Additionally, these captions can be transcribed and saved automatically, creating detailed records of troubleshooting sessions. This built-in documentation capability helps OEMs maintain a comprehensive knowledge base, accelerating issue resolution by allowing teams to reference past solutions. By integrating these tools, Smart Service supports end-to-end troubleshooting, equipping on-site technicians with real-time expert guidance while enhancing workforce training and operational efficiency.

As industries increasingly rely on complex, high-tech, and individualized equipment, this level of support becomes essential. Stefan Baumgart, Director of Product Management at TeamViewer, comments, “Downtime is a persistent challenge, and the pressure to respond quickly is increasing. Customers expect fast, reliable resolutions, but traditional after-sales processes often fall short or face real challenges like a lack of qualified experts. With TeamViewer Smart Service, we are raising the standard by integrating remote support and AR capabilities to transition reactive service models into proactive, real-time troubleshooting operations.”

Beyond improving response times and reducing costs, TeamViewer Smart Service also enables manufacturers to lower their carbon footprint by reducing the need for travel to service and maintain equipment. In light of stricter ESG reporting requirements, TeamViewer’s solution meets both operational and environmental goals by minimizing travel while offering comprehensive support for IT and OT environments.

About TeamViewer 
TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has around 640,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.5 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,500 people globally. In 2023, TeamViewer achieved a revenue of around EUR 627 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at https://www.teamviewer.com/.

Media Contact:
Tyler Killette
press@teamviewer.com
+1 727.910.6875

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Pixelworks Empowers iQOO Z9 Turbo L Smartphone to Deliver a Flagship Visual Display Experience

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Expanded Frame Rate Capability and Enriched Visual Effect Options Offer Compelling yet Affordable Visual Quality Upgrades

SHANGHAI, Dec. 26, 2024 /PRNewswire/ — Pixelworks, Inc. (NASDAQ: PXLW), a leading provider of visual processing solutions, announced that the newly released iQOO Z9 Turbo L smartphone is equipped with Pixelworks’ X5 Turbo visual processor. The integration solution provides targeted frame rate optimization for multiple popular mobile games, extending the play time for high-frame-rate gaming while utilizing lower power. Additionally, the solution enables multiple gaming filter modes for display enhancement, further enriching the visual experience for players. The smartphone also supports high-frame-rate modes for several video apps, which elevate the immersive video experience for consumers.

Powered by the Snapdragon® 8s Gen 3 mobile platform from Qualcomm Technologies, Inc., the iQOO Z9 Turbo L features a 6,400mAh ultra-thin BlueCell battery with support for 80W fast charging. In terms of display, the device sports a 6.78-inch 1.5K OLED screen with a refresh rate of up to 144Hz. With the adoption of Pixelworks’ X5 Turbo visual processor featuring distributed rendering architecture, the smartphone is able to better allocate processing resources to deliver extended play time of high-frame-rate games, enriched picture quality of low-frame-rate games and a more immersive video experience.

Specific to the gaming experience, the smartphone supports both frame rate improvement and power-saving modes. For games with high native frame rate, the Pixelworks X5 Turbo visual processor reduces unnecessary power consumption by offloading intensive rendering from the GPU, contributing to extended play time while maintaining optimal visual quality. For games with a lower native frame rate, the X5 Turbo dynamically boosts displayed frame rate of games to match the higher refresh rate capabilities of the smartphone’s display, enabling a smoother and more immersive experience at low power. Further enriching the visual enjoyment for mobile gaming , Pixelworks’ solution enables the smartphone with a variety of gaming filter modes, including a set of seven general purpose filter modes—customized, low-light enhancement, snow blindness prevention, old retro, vivid, soft and bright —as well as dedicated filter modes tailored to match the original artistic style for specific mobile games. Users can select filters based on visual preference to maximize the immersiveness of their gaming experience.

With respect to video experience, the smartphone leverages the Pixelworks visual processor’s content-adaptive motion processing to effectively reduce motion judder caused by the mismatch between contents’ native frame rate and the refresh rate of the display. This ensures that even low-frame-rate video content is delivered with excellent and stable visual quality on high refresh rate displays. Currently, this feature supports video frame rate interpolation from 24fps/25fps/30fps up to 60fps, and is compatible with several popular video apps, including iQIYI, Tencent Video, Youku, and Bilibili.

“As a device with flagship performance targeting the mid-range market, the iQOO Z9 Turbo L consistently strives for excellence in both product strength and user experience,” said Yaojing Yang, Senior Director of Gaming Experience Planning Center, iQOO. “We are pleased to continue our collaboration with Pixelworks in enhancing the visual performance and user experience. By integrating the Pixelworks X5 Turbo visual processor with a distributed rendering architecture, the smartphone is able to fully utilize its rendering capability to deliver smoother and more immersive gaming and video experiences. We look forward to extending this high-quality visual experience to a broader range of applications in the future, allowing more consumers to enjoy high-value and performance products that are competitively priced.”

“Congratulations on the launch of the iQOO Z9 Turbo L smartphone! Earlier this year, we collaborated with iQOO on the iQOO Z9 Turbo, and we were impressed by iQOO’s high standards of product quality and emphasis on delivering superior user experiences. The popularity of that model has validated iQOO’s unique market insight,” said Ting Xiong, co-GM and President of Sales and Marketing of Pixelworks China. “It’s an honor to power the iQOO Z9 Turbo L with our content-oriented visual optimization solutions that enable a flagship-level gaming and video experience at an affordable price. We look forward to deepening our collaboration across future products and technology to bring consumers even more groundbreaking visual experiences.” 

About vivo
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company’s core values, which include Benfen*, user-orientation, design-driven value, continuous learning and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation.

While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, Xi’an and more cities, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions, and is loved by more than 500 million users worldwide.

*”Benfen” is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo’s mission to create value for society.

Stay informed of latest vivo news at https://www.vivo.com/en/about-vivo/news

About Pixelworks
Pixelworks provides industry-leading content creation, video delivery and display processing solutions and technology that enable highly authentic viewing experiences with superior visual quality, across all screens – from cinema to smartphone and beyond. The Company has more than 20 years of history delivering image processing innovation to leading providers of consumer electronics, professional displays and video streaming services.

For more information, please visit the company’s web site at www.pixelworks.com.

Note: Pixelworks and the Pixelworks logo are trademarks of Pixelworks, Inc. Qualcomm and Snapdragon are trademarks of Qualcomm Incorporated, registered in the United States and other countries. Qualcomm Snapdragon is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. All other trademarks are the property of their respective owners.

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SOURCE Pixelworks, Inc.

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BingX Introduces ALTCOIN Index Futures Trading: One Click, Countless Trends

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VILNIUS, Lithuania, Dec. 27, 2024 /PRNewswire/ — BingX, a global leading cryptocurrency exchange, is excited to announce the launch of ALTCOIN Index, the first futures trading pair involving top altcoins. This innovative trading product offers users a one-click solution to efficiently track and trade major cryptocurrency trends with ease.

Traditionally used in stock markets, a futures index is a financial derivative that tracks the performance of a group of assets, such as stocks of commodities. These instruments were first introduced to simplify trading by allowing investors to speculate on or hedge against the collective movements of selected market sectors. Instead of purchasing individual stocks, traders are able to access broad market exposure in a single transaction, saving time and reducing costs.

In the cryptocurrency market, this new ALTCOIN/USDT futures trading pair works similarly by bundling the performance of the top mainstream cryptocurrencies by market capitalization, excluding Bitcoin (BTC) and stablecoins. The current index includes ETH, XRP, SOL, BNB, DOGE, ADA, TRX, AVAX, and SHIB. This approach is more efficient compared to buying individual cryptocurrencies or ETFs as this allows for direct speculation using tiered leverage options without the need to manage multiple positions, effectively diversifying trading risks associated with individual asset volatility.

Vivien Lin, Chief Product Officer of BingX, commented on the new offering: “By aggregating a range of leading cryptocurrencies into a single trading instrument, we’re giving users a practical and efficient way to better capture market trends. This index trading pair should help our less experienced users with their trading goals more easily, particularly when they are unsure which asset to trade and just want to trade major altcoins in general with leverage.”

BingX users can take advantage of tiered leverage options and competitive rates consistent with the platform’s perpetual futures terms, simplifying open order management and enhancing trading efficiency. The platform also ensures that the index composition remains current, with regular quarterly adjustments and temporary updates in response to market conditions.

About BingX
Founded in 2018, BingX is a leading crypto exchange, serving over 10 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency. In 2024, BingX proudly became the official crypto exchange partner of Chelsea Football Club, marking an exciting debut in the world of sports.

For more information please visit: https://bingx.com/

 

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Lyric’s first solid-state battery front-end equipment is shipped to customer in United States

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BEIJING, Dec. 26, 2024 /PRNewswire/ — Recently, Lyric’s first solid-state battery front-end equipment has been shipped to a customer in the United States. Relying on its deep accumulation in the field of solid-state battery technology, Lyric has achieved strategic development on the global stage.

As of now, Lyric’s Z-shape stacking machine has reached the forefront of the industry, achieving an efficient stacking speed of 0.1s/pcs and ultra-high precision alignment of ≤ ± 0.3mm, setting an industry benchmark. At the same time, with the innovative design, the double planetary mixer realizes the efficient mixing of various viscosity materials, showing extraordinary flexibility, and significantly enhances the safety and efficiency of the production process through the iterative upgrade of automation technology, and provides customized services to accurately meet customer needs.

Looking to the future, Lyric will continue to expand its global footprint, based on the deep accumulation in the field of solid-state batteries since 2020, and its patented technology of dry electrode and stacking process and self-developed equipment advantages, Lyric not only demonstrates excellent capabilities in the manufacture of solid-state battery production equipment, but also provides a full range of solutions. Covers customized delivery from a single station to the entire production line. In terms of international cooperation, Lyric is actively seeking cooperation opportunities with more overseas enterprises, aiming to promote China’s solid-state battery equipment technology and solutions to the global market, further enhance its influence and competitiveness in the global renewable energy industry chain, and jointly explore unlimited possibilities in the field of renewable energy.

 

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