Technology
Zhihu Inc. Reports Unaudited Third Quarter 2024 Financial Results
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BEIJING, Nov. 26, 2024 /PRNewswire/ — Zhihu Inc. (“Zhihu” or the “Company”) (NYSE: ZH; HKEX: 2390), a leading online content community in China, today announced its unaudited financial results for the quarter ended September 30, 2024.
Third Quarter 2024 Highlights
Total revenues were RMB845.0 million (US$120.4 million) in the third quarter of 2024, compared with RMB1,022.2 million in the same period of 2023.Gross margin expanded to 63.9% in the third quarter of 2024 from 53.7% in the same period of 2023.Net loss was RMB9.0 million (US$1.3 million) in the third quarter of 2024, narrowed by 96.8% from the same period of 2023.Adjusted net loss (non-GAAP)[1] was RMB13.1 million (US$1.9 million) in the third quarter of 2024, narrowed by 94.2% from the same period of 2023.Average monthly active users (MAUs)[2] were 81.1 million in the third quarter of 2024. Average monthly subscribing members[3] were 16.5 million in the third quarter of 2024.
“In the third quarter, we strengthened our commitment to reducing losses and executed our strategies with precision,” said Mr. Yuan Zhou, chairman and chief executive officer of Zhihu. “Our community ecosystem optimization has produced multiple positive outcomes, including steady improvements across key user health metrics and quarter-over-quarter MAU growth. We also revitalized our content creators’ confidence, leading to enhanced content quality, elevated engagement, and a thriving community atmosphere. Furthermore, user visits to Zhihu Zhida, our AI-powered search tool, have increased rapidly. Building on this momentum, we introduced the ‘Professional Search’ feature, which represents a meaningful step forward in building our differentiated approach in exploring deeper, specialized scenarios. Going forward, we will remain dedicated to enhancing the user experience and deepening community trustworthiness to unlock the full potential of Zhihu’s brand and user base.”
Mr. Han Wang, chief financial officer of Zhihu, added, “We continued to improve profitability and achieved another milestone, delivering our lowest quarterly loss since our U.S. IPO. In the third quarter, our gross profit margin expanded to 63.9%, with total costs and operating expenses decreasing year-over-year by 35.6% and 30.5%, respectively, driven by enhanced operational efficiency and disciplined cost management. Looking ahead, we will dedicate more resources to strategically exploring business models that reinforce Zhihu’s high-value brand image and distinctive user positioning. In the long-term, we aim to achieve sustainable profitability growth, empowering substantial value returns to our shareholders.”
Third Quarter 2024 Financial Results
Total revenues were RMB845.0 million (US$120.4 million) in the third quarter of 2024, compared with RMB1,022.2 million in the same period of 2023.
Marketing services revenue was RMB256.6 million (US$36.6 million), compared with RMB383.0 million in the same period of 2023. The decrease was primarily due to our proactive and ongoing refinement of service offerings to strategically focus on margin improvement.
Paid membership revenue was RMB459.4 million (US$65.5 million), compared with RMB466.8 million in the same period of 2023. The slight decrease was primarily attributable to a marginal decline in our average revenue per subscribing member.
Vocational training revenue was RMB105.1 million (US$15.0 million), compared with RMB144.8 million in the same period of 2023. The decrease was primarily driven by lower revenue contributions from our acquired businesses, partially offset by the growth of our self-operated course offerings.
Other revenues were RMB23.9 million (US$3.4 million), compared with RMB27.6 million in the same period of 2023.
Cost of revenues decreased by 35.6% to RMB304.9 million (US$43.4 million) from RMB473.7 million in the same period of 2023. The decrease was primarily due to reduced content and operating costs associated with the decline in our revenues, and a decrease in cloud services and bandwidth costs resulting from our improved technological efficiency.
Gross profit was RMB540.1 million (US$77.0 million), compared with RMB548.5 million in the same period of 2023. Gross margin expanded to 63.9% from 53.7% in the same period of 2023, primarily attributable to our monetization enhancements and improvements in our operating efficiency.
Total operating expenses decreased by 30.5% to RMB624.5 million (US$89.0 million) from RMB898.6 million in the same period of 2023.
Selling and marketing expenses decreased by 27.4% to RMB388.0 million (US$55.3 million) from RMB534.3 million in the same period of 2023. The decrease was primarily due to more disciplined promotional spending and a decrease in personnel-related expenses.
Research and development expenses decreased by 28.2% to RMB179.3 million (US$25.5 million) from RMB249.7 million in the same period of 2023. The decrease was primarily attributable to more efficient spending on technology innovation and a decrease in personnel-related expenses.
General and administrative expenses decreased by 50.1% to RMB57.2 million (US$8.1 million) from RMB114.6 million in the same period of 2023. The decrease was primarily attributable to lower share-based compensation expenses.
Loss from operations narrowed by 75.9% to RMB84.3 million (US$12.0 million) from RMB350.1 million in the same period of 2023.
Adjusted loss from operations (non-GAAP)[1] narrowed by 70.3% to RMB87.8 million (US$12.5 million) from RMB295.9 million in the same period of 2023.
Net loss narrowed by 96.8% to RMB9.0 million (US$1.3 million) from RMB278.4 million in the same period of 2023.
Adjusted net loss (non-GAAP)[1] narrowed by 94.2% to RMB13.1 million (US$1.9 million) from RMB225.3 million in the same period of 2023.
Diluted net loss per American depositary share (“ADS”) [4] was RMB0.11 (US$0.02), compared with RMB2.81 in the same period of 2023.
Cash and cash equivalents, term deposits, restricted cash and short-term investments
As of September 30, 2024, the Company had cash and cash equivalents, term deposits, restricted cash and short-term investments of RMB5,048.0 million (US$719.3 million), compared with RMB5,462.9 million as of December 31, 2023.
Share Repurchase Programs
As of September 30, 2024, the Company had repurchased 31.1 million Class A ordinary shares (including Class A ordinary shares underlying the ADSs) for a total price of US$66.5 million on both the New York Stock Exchange and The Stock Exchange of Hong Kong Limited under the Company’s existing US$100 million share repurchase program (the “2022 Repurchase Program”), established in May 2022 and extended until June 26, 2025. In addition, a concurrent share repurchase program (the “2024 Repurchase Program”) was established in June 2024 and will remain effective until June 26, 2025. The maximum number of shares (including shares underlying the ADSs) that can be repurchased under the 2024 Repurchase Program, together with the remaining number of shares (including shares underlying the ADSs) that can be repurchased under the 2022 Repurchase Program, will not exceed 10% of the total number of issued shares of the Company (excluding any treasury shares) as of June 26, 2024, the date of the resolution granting the general unconditional mandate to purchase the Company’s own shares approved by shareholders.
In addition, as previously announced, the Company recently conducted an all cash tender offer and repurchased a total of 33,016,016 Class A ordinary shares tendered (including 19,877,118 Class A ordinary shares in the form of 6,625,706 ADSs), representing approximately 11.2% of the Company’s total issued and outstanding ordinary shares before the repurchase. The total consideration for these Class A ordinary shares is approximately HK$300 million. These shares were repurchased and canceled on November 8, 2024.
[1] Adjusted loss from operations and adjusted net loss are non-GAAP financial measures. For more information on the non-GAAP financial measures, please see the section “Use of Non-GAAP Financial Measures” and the table captioned “Unaudited Reconciliations of GAAP and Non-GAAP Results” set forth at the end of this press release.
[2] MAUs refers to the sum of the number of mobile devices that launch our mobile apps at least once in a given month, or mobile MAUs, and the number of logged-in users who visit our PC or mobile website at least once in a given month, after eliminating duplicates.
[3] Monthly subscribing members refers to the number of our Yan Selection members in a specified month. Average monthly subscribing members for a period is calculated by dividing the sum of monthly subscribing members for each month during the specified period by the number of months in such period.
[4] On May 10, 2024, we effected a change in the ratio of our ADSs to Class A ordinary shares from two ADSs representing one Class A ordinary share to a new ratio of one ADS representing three Class A ordinary shares. Basic and diluted net loss per ADS have been retrospectively adjusted to reflect this ADS ratio change for all periods presented.
Conference Call
The Company’s management will host an earnings conference call at 6:00 a.m. U.S. Eastern Time on November 26, 2024 (7:00 p.m. Beijing/Hong Kong time on November 26, 2024).
All participants wishing to join the conference call must pre-register online using the link provided below. Once the pre-registration has been completed, each participant will receive a set of dial-in numbers, a passcode, and a unique registrant ID which can be used to join the conference call. Participants may pre-register at any time, including up to and after the call start time.
Participant Online Registration: https://dpregister.com/sreg/10194497/fdf969aff8
Additionally, a live and archived webcast of the conference call will be available on the Company’s investor relations website at https://ir.zhihu.com.
A replay of the conference call will be accessible approximately one hour after the conclusion of the live call, until December 3, 2024, by dialing the following telephone numbers:
United States (toll free):
+1-877-344-7529
International:
+1-412-317-0088
Replay Access Code:
3486495
About Zhihu Inc.
Zhihu Inc. (NYSE: ZH; HKEX: 2390) is a leading online content community in China where people come to find solutions, make decisions, seek inspiration, and have fun. Since the initial launch in 2010, we have grown from a Q&A community into one of the top comprehensive online content communities and the largest Q&A-inspired online content community in China. For more information, please visit https://ir.zhihu.com.
Use of Non-GAAP Financial Measures
In evaluating the business, the Company considers and uses non-GAAP financial measures, such as adjusted loss from operations and adjusted net loss, to supplement the review and assessment of its operating performance. The Company defines non-GAAP financial measures by excluding the impact of share-based compensation expenses, amortization of intangible assets resulting from business acquisitions and the tax effects of the non-GAAP adjustments, which are non-cash expenses. The Company believes that the non-GAAP financial measures facilitate comparisons of operating performance from period to period and company to company by adjusting for potential impacts of items, which the Company’s management considers to be indicative of its operating performance. The Company believes that the non-GAAP financial measures provide useful information to investors and others in understanding and evaluating the Company’s consolidated results of operations in the same manner as they help the Company’s management.
The non-GAAP financial measures are not defined under U.S. GAAP and are not presented in accordance with U.S. GAAP. The presentation of the non-GAAP financial measures may not be comparable to similarly titled measures presented by other companies. The use of the non-GAAP financial measures has limitations as an analytical tool, and investors should not consider them in isolation from or as a substitute for analysis of our results of operations or financial condition as reported under U.S. GAAP. For more information on the non-GAAP financial measures, please see the tables captioned “Unaudited Reconciliations of GAAP and Non-GAAP Results” set forth at the end of this press release.
Exchange Rate Information
This announcement contains translations of certain Renminbi amounts into U.S. dollars at a specified rate solely for the convenience of the reader. Unless otherwise noted, all translations from Renminbi to U.S. dollars were made at a rate of RMB7.0176 to US$1.00, the exchange rate in effect as of September 30, 2024 as set forth in the H.10 statistical release of the Federal Reserve Board.
Safe Harbor Statement
This announcement contains forward-looking statements. These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. Statements that are not historical facts, including statements about the Company’s beliefs and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties, and a number of factors could cause actual results to differ materially from those contained in any forward-looking statement. In some cases, forward-looking statements can be identified by words or phrases such as “may,” “will,” “expect,” “anticipate,” “target,” “aim,” “estimate,” “intend,” “plan,” “believe,” “potential,” “continue,” “is/are likely to,” or other similar expressions. Further information regarding these and other risks, uncertainties or factors is included in the Company’s filings with the SEC and the Hong Kong Stock Exchange. All information provided in this press release is as of the date of this press release, and the Company does not undertake any duty to update such information, except as required under applicable law.
For investor and media inquiries, please contact:
In China:
Zhihu Inc.
Email: ir@zhihu.com
Piacente Financial Communications
Helen Wu
Tel: +86-10-6508-0677
Email: zhihu@tpg-ir.com
In the United States:
Piacente Financial Communications
Brandi Piacente
Phone: +1-212-481-2050
Email: zhihu@tpg-ir.com
ZHIHU INC.
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(All amounts in thousands, except share, ADS, per share data and per ADS data)
For the Three Months Ended
For the Nine Months Ended
September 30,
2023
June 30,
2024
September 30,
2024
September 30,
2023
September 30,
2024
RMB
RMB
RMB
US$
RMB
RMB
US$
Revenues:
Marketing services
382,962
343,979
256,631
36,570
1,187,839
931,152
132,688
Paid membership
466,784
432,652
459,387
65,462
1,370,651
1,341,763
191,200
Vocational training
144,795
133,633
105,058
14,971
396,313
384,127
54,738
Others
27,622
23,546
23,944
3,412
105,789
82,651
11,778
Total revenues
1,022,163
933,810
845,020
120,415
3,060,592
2,739,693
390,404
Cost of revenues
(473,712)
(377,266)
(304,879)
(43,445)
(1,437,844)
(1,099,529)
(156,682)
Gross profit
548,451
556,544
540,141
76,970
1,622,748
1,640,164
233,722
Selling and marketing expenses
(534,328)
(416,985)
(388,049)
(55,297)
(1,520,486)
(1,282,988)
(182,824)
Research and development expenses
(249,662)
(209,323)
(179,261)
(25,544)
(668,867)
(585,940)
(83,496)
General and administrative expenses
(114,564)
(114,107)
(57,161)
(8,145)
(327,462)
(264,185)
(37,646)
Total operating expenses
(898,554)
(740,415)
(624,471)
(88,986)
(2,516,815)
(2,133,113)
(303,966)
Loss from operations
(350,103)
(183,871)
(84,330)
(12,016)
(894,067)
(492,949)
(70,244)
Other income/(expenses):
Investment income
11,617
21,811
13,679
1,949
29,416
52,392
7,466
Interest income
40,363
26,754
31,136
4,437
119,843
88,653
12,633
Fair value change of financial instruments
(7,352)
31,412
6,887
981
(19,950)
47,707
6,798
Exchange (losses)/gains
(393)
289
(1,097)
(156)
1,034
(688)
(98)
Others, net
27,227
15,947
23,799
3,391
34,204
42,789
6,097
Loss before income tax
(278,641)
(87,658)
(9,926)
(1,414)
(729,520)
(262,096)
(37,348)
Income tax benefits/(expenses)
256
7,063
949
135
(6,903)
6,728
959
Net loss
(278,385)
(80,595)
(8,977)
(1,279)
(736,423)
(255,368)
(36,389)
Net income attributable to
noncontrolling interests
(289)
(2,144)
(1,514)
(216)
(3,447)
(2,708)
(386)
Net loss attributable to Zhihu Inc.’s
shareholders
(278,674)
(82,739)
(10,491)
(1,495)
(739,870)
(258,076)
(36,775)
Net loss per share
Basic
(0.94)
(0.30)
(0.04)
(0.01)
(2.45)
(0.92)
(0.13)
Diluted
(0.94)
(0.30)
(0.04)
(0.01)
(2.45)
(0.92)
(0.13)
Net loss per ADS (One ADS represents
three Class A ordinary shares)
Basic
(2.81)
(0.89)
(0.11)
(0.02)
(7.35)
(2.77)
(0.39)
Diluted
(2.81)
(0.89)
(0.11)
(0.02)
(7.35)
(2.77)
(0.39)
Weighted average number of ordinary
shares outstanding
Basic
297,742,064
279,241,647
277,309,431
277,309,431
302,063,397
279,367,448
279,367,448
Diluted
297,742,064
279,241,647
277,309,431
277,309,431
302,063,397
279,367,448
279,367,448
ZHIHU INC.
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (CONTINUED)
(All amounts in thousands, except share, ADS, per share data and per ADS data)
For the Three Months Ended
For the Nine Months Ended
September 30,
2023
June 30,
2024
September 30,
2024
September 30,
2023
September 30,
2024
RMB
RMB
RMB
US$
RMB
RMB
US$
Share-based compensation expenses included in:
Cost of revenues
1,630
750
1,016
145
8,176
4,263
608
Selling and marketing expenses
5,741
(6,063)
547
78
20,883
(2,244)
(320)
Research and development expenses
13,758
4,439
6,233
888
49,904
14,352
2,045
General and administrative expenses
27,662
33,515
(14,767)
(2,104)
78,193
35,111
5,003
ZHIHU INC.
UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS
(All amounts in thousands)
As of December 31,
2023
As of September 30,
2024
RMB
RMB
US$
ASSETS
Current assets:
Cash and cash equivalents
2,106,639
3,214,074
458,002
Term deposits
1,586,469
993,111
141,517
Short-term investments
1,769,822
789,020
112,434
Restricted cash
–
51,774
7,378
Trade receivables
664,615
445,288
63,453
Amounts due from related parties
18,319
48,498
6,911
Prepayments and other current assets
232,016
207,843
29,617
Total current assets
6,377,880
5,749,608
819,312
Non-current assets:
Property and equipment, net
10,849
9,625
1,372
Intangible assets, net
122,645
58,048
8,272
Goodwill
191,077
126,344
18,004
Long-term investments, net
44,621
51,177
7,292
Right-of-use assets
40,211
13,327
1,899
Other non-current assets
7,989
456
65
Total non-current assets
417,392
258,977
36,904
Total assets
6,795,272
6,008,585
856,216
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities
Accounts payable and accrued liabilities
1,038,531
893,532
127,327
Salary and welfare payables
342,125
226,866
32,328
Taxes payables
21,394
15,093
2,151
Contract liabilities
303,574
278,735
39,719
Amounts due to related parties
26,032
7,849
1,119
Short-term lease liabilities
42,089
16,031
2,284
Short-term borrowings
–
51,774
7,378
Other current liabilities
171,743
148,584
21,173
Total current liabilities
1,945,488
1,638,464
233,479
Non-current liabilities
Long-term lease liabilities
3,642
2,630
375
Deferred tax liabilities
22,574
7,430
1,059
Other non-current liabilities
121,958
14,998
2,137
Total non-current liabilities
148,174
25,058
3,571
Total liabilities
2,093,662
1,663,522
237,050
Total Zhihu Inc.’s shareholders’ equity
4,599,810
4,289,054
611,185
Noncontrolling interests
101,800
56,009
7,981
Total shareholders’ equity
4,701,610
4,345,063
619,166
Total liabilities and shareholders’ equity
6,795,272
6,008,585
856,216
ZHIHU INC.
UNAUDITED RECONCILIATIONS OF GAAP AND NON-GAAP RESULTS
(All amounts in thousands)
For the Three Months Ended
For the Nine Months Ended
September 30,
2023
June 30,
2024
September 30,
2024
September 30,
2023
September 30,
2024
RMB
RMB
RMB
US$
RMB
RMB
US$
Loss from operations
(350,103)
(183,871)
(84,330)
(12,016)
(894,067)
(492,949)
(70,244)
Add:
Share-based compensation expenses
48,791
32,641
(6,971)
(993)
157,156
51,482
7,336
Amortization of intangible assets resulting from
business acquisitions
5,365
4,115
3,490
497
14,220
12,970
1,848
Adjusted loss from operations
(295,947)
(147,115)
(87,811)
(12,512)
(722,691)
(428,497)
(61,060)
Net loss
(278,385)
(80,595)
(8,977)
(1,279)
(736,423)
(255,368)
(36,389)
Add:
Share-based compensation expenses
48,791
32,641
(6,971)
(993)
157,156
51,482
7,336
Amortization of intangible assets resulting from
business acquisitions
5,365
4,115
3,490
497
14,220
12,970
1,848
Tax effects on non-GAAP adjustments
(1,069)
(756)
(600)
(85)
(2,738)
(2,425)
(346)
Adjusted net loss
(225,298)
(44,595)
(13,058)
(1,860)
(567,785)
(193,341)
(27,551)
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SOURCE Zhihu Inc.
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November 26, 2024By
BEIJING, Nov. 26, 2024 /PRNewswire/ — Baijiayun Group Ltd (“Baijiayun” or the “Company”) (NASDAQ: RTC), a one-stop AI video solution provider, recently announced it has completed autumn upgrade of “DuanXunBao”.
Recently, the new-generation knowledge delivery tool, “DuanXunBao”, has completed its autumn refresh and upgrade. “DuanXunBao” is a lightweight yet feature-rich product launched by Baijiayun, a US-listed company. Based on the model of training camps (short-term series of courses), it enables clients to build a knowledge payment platform with just one click and achieve high-quality online classroom delivery in the forms of live broadcasts, video-on-demand, etc., providing convenient ways for knowledge monetizers to create teaching platform and meeting their needs in multiple scenarios such as online teaching, user attraction, marketing conversion, commercial monetization, and brand promotion.
From the comprehensive optimization of the distribution function to the seamless connection of storefront business and then to the real-time monitoring of back-end data, this upgrade of “DuanXunBao” has provided more efficient and convenient operation solutions for knowledge monetizers.
By this upgrade, distributors can obtain their exclusive live broadcast promotion links in the C-end stores. This mechanism effectively tracks customers’ purchasing behaviors and enables timely adjustments to sales strategies, effectively promoting the growth of product sales.
In the brand-new version of “DuanXunBao”, data management and analysis have become another important upgrade direction. Knowledge monetizers can view the order status of different stores and different products in real time in the back-end, so as to better manage inventory. The realization of this function helps stores accurately grasp market dynamics and provides a powerful basis for subsequent inventory adjustments.
About Baijiayun Group Ltd
Baijiayun is a one-stop AI video solution provider with core expertise in SaaS/PaaS solutions. Baijiayun is committed to delivering reliable, high-quality video experiences across devices and localities and has grown rapidly since its inception in 2017. Premised on its industry-leading video-centric technologies, Baijiayun offers a wealth of video-centric technology solutions, including Video SaaS/PaaS, Video Cloud and Software, and Video AI and System Solutions. Baijiayun caters to the evolving communications and collaboration needs of enterprises of all sizes and industries. For more information, please visit ir.baijiayun.com.
Safe Harbor Statement
This press release contains certain “forward-looking statements.” These statements are made under the “safe harbor” provisions of the U.S. Private Securities Litigation Reform Act of 1995. Statements that are not historical facts, including statements about the parties’ perspectives and expectations, are forward-looking statements. The words “will,” “expect,” “believe,” “estimate,” “intend,” and “plan” and similar expressions indicate forward-looking statements.
Such forward-looking statements are inherently uncertain, and shareholders and other potential investors must recognize that actual results may differ materially from the expectations as a result of a variety of factors. Such forward-looking statements are based upon management’s current expectations and include known and unknown risks, uncertainties, and other factors, many of which are hard to predict or control, that may cause the actual results, performance, or plans to differ materially from any future results, performance or plans expressed or implied by such forward-looking statements. The forward-looking information provided herein represents the Company’s estimates as of the date of this press release, and subsequent events and developments may cause the Company’s estimates to change.
The Company specifically disclaims any obligation to update the forward-looking information in the future. Therefore, this forward-looking information should not be relied upon as representing the Company’s estimates of its future financial performance as of any date subsequent to the date of this press release.
A further list and description of risks and uncertainties can be found in the documents the Company has filed or furnished or may file or furnish with the U.S. Securities and Exchange Commission, which you are encouraged to read. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove incorrect, actual results may vary materially from those indicated or anticipated by such forward-looking statements. Accordingly, you are cautioned not to place undue reliance on these forward-looking statements. Forward-looking statements relate only to the date they were made, and the Company undertakes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made except as required by law or applicable regulation.
For investor and media enquiries, please contact:
Company Contact:
Ms. Fangfei Liu
Chief Financial Officer, Baijiayun Group Ltd
Phone: +86 25 8222 1596
Email: ir@baijiayun.com
View original content:https://www.prnewswire.com/news-releases/empowering-knowledge-monetization-baijiayuns-duanxunbao-has-completed-its-autumn-upgrade-302316523.html
SOURCE Baijiayun Group Ltd
Technology
Hurricane Milton Sheds Light on Inequity in Healthcare
Published
53 minutes agoon
November 26, 2024By
WOBURN, Mass., Nov. 26, 2024 /PRNewswire/ — Report by Parlance: In October 2024, Hurricane Milton ravaged Florida’s Gulf Coast, leaving more than three million Floridians without power. Utility companies were unable to quickly repair electrical lines due to the damage/flooding — 1.9 million people remained powerless for over 48 hours.
Countless households lost access to the internet, left with only the phone. Florida health systems that require the use of online portals create a barrier for patients.
Health equity begins at an organization’s digital front door. CIOs must prioritize the ease of healthcare access. No one asks to be sick. No one asks for a hurricane. Health systems need to meet people where they are.
For many Floridians, the internet is a barrier:
• Florida has the third-lowest literacy rate in the country. 20% of adults lack basic reading skills and won’t use web chats or portals.
• Florida has the second-highest population of senior citizens per capita.
– 71% of Baby Boomers prefer to contact their doctor over the phone.
– 28% of Americans age 71+ are visually impaired and struggle to read small text.
– 21% of Americans suffer from osteoarthritis in their hands, making the use of computer keyboards painful.
• About 30% of Floridians don’t speak English at home. Non-English speakers struggle to understand the complex language in a healthcare portal.
While these hurdles are distinctly present in Florida, inequity at the healthcare front door affects tens of millions of Americans.
How Healthcare Organizations Can Improve Equity and Access to Care
When hospitals and clinics use conversational AI to modernize phone-based communication, it benefits the greatest percentage of healthcare consumers.
The Parlance IVA (intelligent virtual assistant) enables callers to self-serve by speaking on the phone. The IVA handles appointment management tasks, FAQs, and other routine calls. This prevents long hold times and enables agents to assist people who need urgent help.
72% of consumers pick up the phone first when they want fast service. For many people – whether due to disability, literacy, language barriers, or a hurricane – the phone is the only option.
Digitizing and automating the voice channel with the Parlance IVA ensures that all patients can engage with hospitals and clinics effortlessly, no matter their circumstances.
Parlance Promotes Health Equity
For over 25 years, Parlance has been a leader in voice-first technologies. Hundreds of health systems rely on us to improve patient experience and business operations.
Media contact:
Alexandra Karasic
info@parlancecorp.com
781-306-2200
View original content to download multimedia:https://www.prnewswire.com/news-releases/hurricane-milton-sheds-light-on-inequity-in-healthcare-302314686.html
SOURCE Parlance
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