Connect with us

Technology

OnviSource and TForge Form Joint Venture to Transform Contact Centers into Intelligent Contact Centers Using AI-Driven Analytics, Automation and Communications Solutions

Published

on

OnviSource and TForge have announced a joint venture aimed at transforming contact centers through AI-driven analytics and automation. Their solutions focus on enhancing communication efficiency, workforce performance, customer satisfaction, and business productivity, offering real-time insights and automation to improve operational outcomes. The partnership is set to revolutionize contact center operations, empowering clients to boost productivity, reduce costs, and gain a competitive edge.

DALLAS, Nov. 21, 2024 /PRNewswire-PRWeb/ — OnviSource, a leading provider of Intelligent Transformation solutions with innovative AI-driven analytics and automation capabilities, announced today its joint venture and strategic partnership with TForge, a premier provider of performance-enhancing technology and conversational AI for contact centers, serving almost 400 clients and over 35,000 agents. The joint venture will continue to operate globally under the OnviSource and TForge logos, which serve as its primary brand and identification.

The joint venture is set to revolutionize the contact center and enterprise landscape with valuable insights that transform and boost productivity, drive strategic business outcomes, improve customer experience, and empower agents.

The joint venture is set to revolutionize the contact center and enterprise landscape, focusing on the four most impactful areas: communication efficiency, workforce performance, customer satisfaction, and business productivity. Its solutions are powered by applied Artificial Wisdom beyond conventional AI and are designed to transform contact centers into intelligent enterprises, empowering them to achieve excellence in each area and paving the way for a more efficient, cost-effective, and productive future.

The joint venture’s intelligently automated and unified communications solution delivers a critical objective for call centers: first call connection to the right contact. The solution provides the most efficient connectivity between the workforce and customers, increases the effective connection rate, establishes connections through the best-optimized routes and points of termination, and reaches the contact most suitable for the intended interactions.

TForge and OnviSource solutions offer unparalleled intelligent automation capabilities using OnviSource’s OmVista™, a suite of generative AI-driven products powered by automation and designed to deliver actionable knowledge, deeper insights, and applied artificial wisdom enriched with human qualities and wisdom. These products empower contact centers and enterprises to accelerate workforce performance, customer satisfaction, business productivity, and communication efficiency. Their benefits include multi-source analytics and meta-analytics seamlessly integrated with front and back-office third-party systems, enterprise-wide process automation, operational analytics, Customer Lifetime Value (CLV) Management beyond customer experience management, and ROI-based cost reduction benefits.

Contact centers and enterprises are transformed into intelligent organizations in three key ways. First, by obtaining real-time and holistic views of their operation and agent performance. Next, by identifying trends that impact their revenues and profitability, understanding customer sentiment and loyalty, and preventing customer churn while creating upsell opportunities. And third, by automating processes to eliminate costly manual work, errors, and delays.

“We are excited about our partnership with OnviSource, which is set to revolutionize the conventional operation of call centers and enterprises,” declared TForge’s Chief Executive Officer Francois Van Der Merwe. “This partnership will propel our customers ahead of their competitors. Our clients will have immediate access to all performance data metrics in their complete operations, the capability to make real-time data-driven decisions, and the power to automate actions for optimal efficiency.”

By using AI-driven solutions to analyze massive amounts of valuable data generated daily and applying intelligent automation, organizations can significantly increase the efficiency and success rate of their inbound customer service, outbound sales and marketing campaigns, debt collection efforts, and revenue management. They stand to gain valuable insights that transform and boost productivity throughout the contact center, drive strategic business outcomes, improve customer experience, and empower agents.

“Intelligent call centers and enterprises will operate entirely different from conventional organizations,” noted Ray Naeini, CEO and Chairman at OnviSource. “They will use the integrated power of AI, analytics, and automation to interconnect, unify, and optimize the performance of their communications, workforce, customer interactions, and business processes while significantly reducing operating expenses.”

The joint venture initially operates in North America, South Africa, the continent of Africa, and the UAE and will extend its business to other regions.

About TForge

TForge is a leading performance-enhancing contact centre technology and conversational AI provider, serving over 400 contact centre clients with over 35,000 agents. For our customers, the conversations they have with their clients are central to their success. The better the quality of these client conversations, the more profit our customers will make, and the better they will differentiate themselves from their competitors. Our mission, therefore, is to empower our customers to have the Perfect Conversation every time they communicate with their clients, where every call ends with the desired win and a loyal client with a smile on their face.

Our vision for the Perfect Conversation is at the core of a relentless pursuit of innovation. Having the Perfect Conversation goes far beyond the scope of our omnichannel systems and dialers. The Perfect Conversation depends heavily on using real-time data to craft the most impactful words the agent should use in real-time, to use an optimal tone of voice for each given call, and to use the client’s preferred channel at the best time of day. This is where our AI DataSense products, OnviSource, and conversational AI technology provide our customers with a competitive edge, moving them ever closer to the Perfect Conversation. Communication tech, like omnichannel systems, is no longer a key driver for success; having the Perfect Conversation is the only guarantee.

About OnviSource

OnviSource is a global innovator delivering intelligent transformation for contact centers and enterprises through the power of applied artificial wisdom. We enable organizations to achieve excellence in the three most impactful areas of any business – workforce performance, customer loyalty, and business productivity. Our AI-driven analytics and automation solutions provide actionable knowledge, deeper insights, and applied artificial wisdom enriched with human qualities and wisdom. OnviSource solutions connect, unify, analyze, and automate contact center and enterprise data and processes to bring together a holistic view of the business and operation for improved CX and overall customer lifetime value, enhanced employee performance and engagement, and increased business productivity. All tailored to fit customers’ business: functionally, operationally, financially, and emotionally.

Media Contact

Heather Turbeville, VP of Marketing, OnviSource, 1 469.241.9200, heather.turbeville@onvisource.com, https://www.onvisource.com/

View original content to download multimedia:https://www.prweb.com/releases/onvisource-and-tforge-form-joint-venture-to-transform-contact-centers-into-intelligent-contact-centers-using-ai-driven-analytics-automation-and-communications-solutions-302313071.html

SOURCE OnviSource

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Sungrow Strengthens Australian Market Presence with 1.7GWh of C&I Energy Storage Partnerships with Raystech and Solar Juice

Published

on

By

SYDNEY, Nov. 22, 2024 /PRNewswire/ — Sungrow, the global leading PV inverter and energy storage system provider, has announced the signing of major distribution agreements with Raystech Group and Solar Juice Group. Under these agreements, Raystech Group (1GWh) and Solar Juice Group (700MWh) will distribute a combined total of 1.7 GWh of Sungrow’s C&I energy storage systems over the next three years. These agreements mark a significant step in Sungrow’s commitment to supporting Australia’s clean energy transition through key partnerships in the commercial and industrial (C&I) sector.

Sungrow hosted two significant signing ceremonies on November 18th and 19th, attended by Mr. Renxian Cao, Chairman of Sungrow, Mr. Mark Miao, CEO of Raystech Group, Mr. Rami Fedda, Co-Founder and Supply Director of Solar Juice Group, and Joe Zhou, Country Director of Sungrow Australia, alongside key industry leaders and stakeholders.

Raystech Group will leverage its technical expertise and robust logistics capabilities to ensure flexible and timely deployment of Sungrow’s energy storage systems. The agreement will also support Raystech’s plans to enhance C&I project capabilities. At the signing ceremony, Mark Miao, CEO of Raystech Group, stated: “Raystech has strengthened its partnership with Sungrow, not only on residential inverters and batteries but now expanded to commercial projects. Following a C&I market discussion with Professor Renxian, Raystech is committed to advancing innovation in the sector. With a strong nationwide network and commanding market share, the partnership aims to deliver cutting-edge battery solutions for the commercial market, driving sustainable growth across Australia and New Zealand.”

Solar Juice Group will continue to focus on customized solutions for small and medium-sized C&I clients, backed by its strong network and customer satisfaction commitment. Rami Fedda, Co-Founder and Supply Director of Solar Juice said: “Sungrow has been a key supplier over the past three years for both residential inverters and batteries. Solar Juice has always held a significant market share in distributing commercial inverters for Australia’s C&I Rooftop market, with the majority in recent times being Sungrow products. It made perfect sense for Solar Juice to also offer Sungrow’s commercial battery storage solutions. This will further strengthen our relationship and drive more volume.”

Renxian Cao, Chairman of Sungrow, stated at the event, “The C&I storage market in Australia is set for significant growth in the upcoming future, driven by the country’s strong commitment to renewable energy and a sustainable future. Sungrow is dedicated to supporting Australia’s energy transition in partnership with Raystech and Solar Juice. Our tailored solutions are designed to meet the specific needs of the Australian market, and we will keep providing technical expertise, local support, and exceptional service to accelerate Australia’s shift to renewable energy.”

These three-year agreements, totaling 1.7 GWh, mark a major milestone in the growth of Australia’s C&I energy storage market. With 27 years of experience from Sungrow and the market expertise of Raystech and Solar Juice, this partnership is poised to drive significant progress in Australia’s renewable energy sector. As Australia works towards its climate goals and a greener future, the demand for reliable energy storage solutions will continue to rise, positioning this partnership as a vital driver for a sustainable energy landscape.

About Raystech

Raystech is an international brand in leading renewable energy wholesale distribution with a footprint all across Australia and New Zealand. In Australia and New Zealand, self-operated sales offices and widest warehouses across Australia and distribution centers in major cities provide a comprehensive solar solution to their clients. Raystech shares synergy with their clients and suppliers aimed to become an industry-preferred renewable energy wholesale distributor in a customer-centric business model.

About Solar Juice

Solar Juice established 2009, is an Australian company that is a wholesale distributor of Quality Complete Solar Systems – Solar PV Panels, Solar Inverters, Battery Storage, Mounting systems and Balance of Systems. We supply a national network of customers that are located in every state and territory of Australia.

About Sungrow

Sungrow, a global leader in renewable energy technology, has pioneered sustainable power solutions for over 27 years. As of June 2024, Sungrow has installed 605 GW of power electronic converters worldwide. The Company is recognized as the world’s No. 1 on PV inverter shipments (S&P Global Commodity Insights) and the most bankable Asian energy storage company (BloombergNEF). Its innovations power clean energy projects in over 170 countries, supported by a network of 490 service outlets guaranteeing excellent customer experience. At Sungrow, we’re committed to bridging to a sustainable future through cutting-edge technology and unparalleled service. For more information, please visit www.sungrowpower.com.

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/sungrow-strengthens-australian-market-presence-with-1-7gwh-of-ci-energy-storage-partnerships-with-raystech-and-solar-juice-302313830.html

SOURCE Sungrow

Continue Reading

Technology

Celebrating Milestones: TMA Solutions Marks 27 Years of Excellence with Expanded Global Reach

Published

on

By

HO CHI MINH CITY, Vietnam, Nov. 21, 2024 /PRNewswire/ — TMA Solutions recently celebrated its 27th anniversary, a testament to its role as a pioneering force in Vietnam’s software industry. With a workforce of nearly 4,000 engineers and a diverse client base spanning 30 countries, TMA reflects on its journey while setting ambitious goals for the future. The company has grown from a local software outsourcing firm into a trusted global partner, providing cutting-edge solutions in AI, IoT, and Fintech.

Criteria for choosing an innovative and reliable software partner

Proven track records

When selecting an innovative software partner, one of the first aspects to consider is their proven track record. This includes evaluating the company’s profile and reputation within the industry, which can provide insights into their reliability and credibility. The number of years the company has been in the software industry is another critical indicator of their experience and long-term stability. Additionally, reviewing relevant case studies can give you a clear understanding of the partner’s ability to deliver successful projects that align with your business goals.

Engineering talents

The strength of a software partner’s engineering talents is a key factor in their ability to deliver on your project’s demands. Assessing the number of engineers in their team provides a sense of their capacity to handle complex and large-scale projects. Beyond quantity, it’s essential to evaluate the skills and expertise of their engineers. A diverse team with specialized knowledge in various technologies ensures that the partner can provide innovative and technically sound solutions tailored to your needs. Additionally, their ability to ramp up resources quickly when required is crucial for keeping the project on track and responsive to evolving requirements.

Pricing

Pricing is a critical consideration when choosing a software partner. It’s important to understand the different pricing models they offer, such as fixed-price, time-and-materials, or dedicated teams, and how these models align with your budget and project requirements. Moreover, considering the overall costs, including any hidden fees, will help you make a more informed decision.

Technical expertise

The technical expertise of a software partner is paramount to the success of your project. Evaluating their domain knowledge helps ensure that the partner understands the specific challenges and requirements of your industry. Additionally, assessing their proficiency in the relevant technology stack is vital. A partner who is well-versed in modern technologies and tools will be better equipped to deliver innovative and effective solutions that meet your business needs.

R&D and innovation capabilities

A software partner with strong R&D and innovation capabilities is more likely to bring fresh ideas and cutting-edge solutions to your projects. This capability indicates the partner’s commitment to staying ahead of industry trends and continuously improving their offerings. Engaging with a partner who prioritizes innovation can provide your business with a competitive edge in the market.

Available solutions

It’s important to assess the range of solutions that a software partner offers. A partner with a diverse portfolio, including custom software development, system integration, and product engineering, can provide comprehensive services that meet your various business needs. Having access to a wide array of solutions ensures that the partner can adapt to your evolving requirements and support your business growth.

Quality processes

Quality assurance processes are critical to ensuring the reliability and performance of the software delivered by your partner. Evaluating their approach to software testing, bug tracking, and continuous improvement will give you confidence in their ability to maintain high standards throughout the development process. A partner with robust quality processes will consistently deliver high-performing software that meets or exceeds your expectations.

Security practices

Security is a fundamental aspect of any software partnership, particularly when dealing with sensitive data and critical business operations. Assessing the partner’s security practices, including physical security measures to protect their development environment, network security protocols to prevent unauthorized access, and data security practices such as encryption and compliance with regulations like GDPR or HIPAA, is essential. A partner with strong security practices will help safeguard your business against potential threats and ensure the integrity of your software solutions.

Why TMA is your innovative and reliable software partner

TMA Solutions is one of the top leading software outsourcing companies in Vietnam, trusted by global companies. With more than 27 years of experience and nearly 4,000 engineers, TMA provides industry-specific solutions across automotive, telecom, healthcare, finance, and more. Our 10 specialized R&D centers, covering fields like AI, IoT, Fintech, and 5G, allow us to deliver advanced, quality-driven services that meet complex business needs. With international certifications and a commitment to continuous improvement, TMA Solutions provides reliable, high-quality support to help businesses meet their technology goals and drive sustainable growth.

Intensive R&D capabilities

With a remarkable 27 years of experience in software development, our company has intensive capabilities across a wide range of industries and technologies. We can support end-to-end services from product and project planning, technology roadmap to technical solution, architectural design, business analysis, UX/UI design, development and testing, porting and migration, etc. We have invested heavily in many technologies and R&D centers, each focused on key areas of modern technology, including Telecom Software, Data Solution, AI, IoT, Automotive Software Fintech, Healthtech, Hardware, Robotics Software, 5G, etc. These centers ensure we can maintain strong technical capability in order to deliver cutting-edge solutions to clients worldwide.

Innovation as a Service

After many years working with leading companies, TMA Solutions can offer Innovation as a Service, from technical feasibility study, prototype and proof-of-concept development, R&D, technical solution, digital and AI transformation roadmap that helps businesses transforming innovative ideas into reality and stay ahead in today’s rapidly evolving technology landscape. Whether you’re exploring new solutions, developing prototypes, or crafting a comprehensive technology roadmap, our experienced team ensures that your ideas are tested, refined, and implemented efficiently. With TMA, you gain a reliable partner dedicated to accelerating your innovation strategy and achieving your business goals.

4,000 engineers and a strong brand name to attract talent

Our team of 4,000 highly skilled engineers is our greatest asset. As a pioneer in Vietnam software industry, we have established a strong brand name helping us attracting talents from top universities in Vietnam and overseas. This large and diverse team allows us to take on complex projects, scale our services to meet client demands, and deliver innovative solutions across various technology stacks. Our commitment to attracting and retaining the best talent ensures that we remain at the forefront of the software development industry.

Clients from 30 countries

We have a diverse client base that spans 30 countries including USA, Canada, Europe, Australia, New Zealand, Japan, Korea, Singapore, Hong Kong, etc. This international experience has equipped us with the ability to understand and navigate different markets, cultures, and business environments. Our global reach allows us to offer tailored solutions that meet the unique needs of clients in various regions, ensuring that we can provide the best possible service no matter where our clients are located.

Experience in large and complex projects

We have a proven track record of successfully managing and delivering large-scale projects that requires hundreds of engineers and strong technical expertise. Our experience in handling complex, multi-faceted projects has equipped us with the skills and processes needed to ensure that every aspect of a project is executed flawlessly. Whether it’s a large enterprise system, a nationwide rollout, or a high-stakes development project, we have the experience and expertise to deliver results that meet and exceed expectations.

A wide range of technologies

Our 4,000 engineers can support a wide range of technologies, allowing us to provide cutting-edge solutions to our clients, from legacy systems to latest technologies. This broad technical expertise ensures that we can select the best tools and platforms for each project, providing solutions that are not only effective but also future-proof.

Available Solutions

TMA Solutions offers a wide range of innovative software solutions for various industries. Leveraging latest technologies such as AI/ML, RPA, IoT, 5G, blockchain, TMA Solutions has built hundreds of solutions for healthcare, finance, telecom, automotive, logistics, retail, manufacturing, etc.

These pre-built solutions are designed to integrate seamlessly into existing systems, significantly reducing development time and enabling businesses to achieve rapid market entry. By offering these customizable, industry-specific solutions, TMA ensures that companies can quickly adapt to changing demands, optimize their operations, and maintain a competitive edge in a constantly dynamic environment. 

Strong quality foundation

We have established quality foundation, supported by industry best practices, rigorous testing processes, and a commitment to continuous improvement. Aligned with industry practices and standards (CMMi, Agile, ISO 9001, TL9000, ISO 27001), we can meet stringent requirements from leading companies and maintain the growth rate in the last 27 years.

Choosing TMA as your software partner means gaining access to a wealth of experience, expertise, and innovation that will drive your business forward.

Website: www.tmasolutions.com
Business enquiry: sales@tmasolutions.com 
United States & Canada: +1 844 224 4188 / +1 802 735 1392 (Mr. Minh Nguyen)
Europe: +33 7 44 77 49 24 (Mr. Jordan Baumgartner)
Vietnam: +84 28 3995 1060 (Ms. Phuong Tran) / +84 28 3990 2680 (Mr. Andy Pham)
Singapore: +84 946 177 624 (Mr. Cuong Bui)
Australia: +61 411 276 342 (Mr. Huy Ly)
Japan: +81 50 5490 9867 (Mr. Yasuhisa Yoneda)

View original content to download multimedia:https://www.prnewswire.com/news-releases/celebrating-milestones-tma-solutions-marks-27-years-of-excellence-with-expanded-global-reach-302313834.html

SOURCE TMA Solutions

Continue Reading

Technology

DIRECTV Announces Termination of Agreement to Acquire EchoStar’s Video Distribution Business

Published

on

By

Termination Follows Rejection by DISH DBS Noteholders of EchoStar Debt Exchange Offer Terms

DIRECTV to Continue Executing Strategy to Deliver Future of Pay TV to Consumers

EL SEGUNDO, Calif., Nov. 21, 2024 /PRNewswire/ — DIRECTV (the “Company”) today announced that it has notified EchoStar of its election to terminate, effective as of 11:59 p.m., ET on Friday, November 22nd, 2024, the Equity Purchase Agreement (EPA) pursuant to which it had agreed to acquire EchoStar’s video distribution business, DISH DBS (“DISH”). The termination of the Agreement follows DISH DBS noteholders’ failure to agree to the proposed Exchange Debt Offer Terms issued by EchoStar, which was a condition of DIRECTV’s obligations to acquire DISH under the EPA.    

“While we believed a combination of DIRECTV and DISH would have benefitted all stakeholders, we have terminated the transaction because the proposed Exchange Terms were necessary to protect DIRECTV’s balance sheet and our operational flexibility,” said Bill Morrow, CEO of DIRECTV. “DIRECTV will advance our mission to aggregate, curate, and distribute content tailored to customers’ interests by pursuing innovative products and providing customers with additional choice, flexibility, and control. We are well positioned for the future with a strong balance sheet and support from our long-term partner TPG.”

DIRECTV will continue to invest in next-generation streaming platforms and revolutionize the industry through new packaging options while integrating content from live TV alongside direct-to-consumer services.

The termination of the DISH acquisition does not affect TPG’s acquisition of the remaining 70% stake in DIRECTV from AT&T, which is expected to close in the second half of 2025.

About DIRECTV

As a leader in sports and entertainment for 30 years, DIRECTV provides industry-leading content and an amazing user experience with or without a satellite. By reimagining what is possible, DIRECTV’s mission is to aggregate, curate and deliver exceptional, innovative service tailored to customers’ interests. In 2023, DIRECTV elevated the customer experience by delivering Gemini, which can integrate customers’ content from their third-party streaming services onto a single one-stop, digital experience. At DIRECTV, the sports season never ends, and customers are treated to broadcasts of several major sports, including the NFL, MLB, NBA, NHL, and multiple domestic and international soccer leagues. DIRECTV provides customers the choice of watching sports, movies, and TV shows on their TVs at home or their favorite mobile devices via the DIRECTV app.

Contacts

Investor Contact:
investors@directv.com

Media Contact:
media@directv.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/directv-announces-termination-of-agreement-to-acquire-echostars-video-distribution-business-302313823.html

SOURCE DIRECTV

Continue Reading

Trending