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TTEC Celebrates Growth in India with Milestone Anniversaries

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Company marks one year of operation at its Mumbai Customer Experience Center and Digital Innovation Studio in Hyderabad

DENVER and MUMBAI, India, Nov. 14, 2024 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, is marking a significant year of growth in India with the one-year anniversaries of two key facilities: its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio.

TTEC has been operating in India for 24 years providing support to large global brands through its care, back office, trust and safety, and content moderation capabilities, and more recently with its CX technology talent. Over the past year, TTEC has significantly grown its footprint in India, adding 800 positions to support the new facilities in Mumbai and Hyderabad with plans for more growth in 2025. TTEC has approximately 3,500 employees in total in the country, including its sites in Ahmedabad and Chennai.

Mumbai Attracting New Clients from Across the Globe

TTEC’s Customer Experience Center in Mumbai has been instrumental in delivering world-class customer support and enhancing operational efficiency for its global clients. The center’s diverse and skilled workforce continues to meet the growing demand for innovative customer service solutions with voice and back-office capabilities for multiple global industries including healthcare, banking, financial services, insurance, and tech support. 

“India has long been a global leader in the BPO sector, and today’s advanced, AI-driven environment is attracting a new generation of skilled professionals,” said TTEC Engage Senior Vice President of Asia Pacific Operations Arnab Ray. “Our talented, multilingual workforce is well-positioned to deliver innovative CX solutions, making India an essential and important hub for meeting the evolving needs of our global clients. We’re proud of our team here and remain poised to lead in this AI-enabled CX ecosystem.”

Hyderabad is India’s Digital Hub

Meanwhile, the TTEC Digital Innovation Studio in Hyderabad has emerged as a leading hub for talent across CX hyperscaler platforms and other leading technology and disciplines, uniting experts in Contact Center, CRM, and AI & Analytics to power modern customer experiences. The studio is also a key driver of TTEC Digital’s bespoke software IP that is creating value with transformation services and customized solutions that help clients improve their customer experiences and streamline operations.

“Our Innovation Studio is a testament to the incredible talent and creativity of our team in India,” said TTEC Digital India Leader and Group Vice President of Global Delivery Amol Gupta. “They are at the leading edge of advanced AI, automation, and analytics which are at the core of every CX transformation project we deliver. Their technical expertise and innovative spirit allow us to deliver on any platform, in a globally integrated, value optimized way that helps our clients stay ahead in a rapidly evolving market.”

Creating Opportunities for Professionals and Communities

Both new facilities reflect TTEC’s dedication to creating meaningful job opportunities; nurturing diverse, local talent; and fostering innovation in India’s rapidly evolving CX landscape. TTEC is certified as a Great Place to Work® in India and for the second year in a row HR Asia has recognized it as one of the Best Companies to Work for in Asia. The company provides career advancement opportunities for professionals in areas such as customer service, digital innovation, and IT, all while contributing to the local economies. TTEC’s diverse, highly-skilled workforce in India boasts impressive credentials – 32 percent are women, 82 percent hold degrees, and 21 percent are engineers.

Additionally, TTEC’s India sites proudly give back to their communities. The Ahmedabad Customer Experience Center has held an annual wellness walk for the past 22 years and has raised an estimated $1.8 million for local charities. That site is also one of the largest corporate blood donors for the Gujarat Red Cross and, according to their estimates, their blood donations have saved an estimated 6,900 lives.

To learn more about TTEC India and its award-winning work and workplace culture, visit here.

To learn about our current jobs in India, visit ttec.jobs.com/India.   

About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company’s TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company’s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566

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Analytic Partners Recognized as a Leader in Inaugural Gartner® Magic Quadrant™ for Marketing Mix Modeling Solutions

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November 26, 2024

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Analytic Partners Placed Highest for Ability to Execute and Furthest for Completeness of Vision 

MIAMI, Nov. 26, 2024 /PRNewswire/ — Analytic Partners, the Commercial Intelligence company for insights-driven brands, announced it has been recognized as a Leader in the inaugural Gartner® Magic Quadrant™ for Marketing Mix Modeling (MMM) Solutions. Analytic Partners is positioned highest in Ability to Execute and furthest in Completeness of Vision.

“We believe our position as a Leader underscores our dedication to our customers and our ongoing commitment to innovation,” said Nancy Smith, President and CEO of Analytic Partners. “We appreciate the extensive research Gartner has done in guiding our industry forward. This recognition, we feel, highlights the critical role Commercial Analytics plays in delivering forward-looking decisioning for lasting, meaningful growth.”   

Elevating Insights Beyond MMM and MTA 

Analytic Partners’ longstanding commitment to deliver insights and solutions extends well beyond Multi-Touch Attribution (MTA) and MMM. Analytic Partners’ Commercial Analytics solution integrates all factors driving performance outcomes – including finance, supply chain and other enterprise functions. This holistic, company-wide approach provides a forward-looking decisioning framework that brands rely on to measure both short-term and long-term impact, ensuring sustained growth.

GPS Enterprise: A Powerful Platform for Enabling Growth  

Powered by the GPS Enterprise platform, Commercial Analytics combines data science and technology to deliver actionable insights that enable brands to make proactive, forward-looking commercial decisions. This end-to-end platform, informed by ROI Genome intelligence, ensures streamlined data management, application of advanced analytics and multi-objective optimizations to help brands meet their growth goals.

Recognition extends to Gartner Critical Capabilities Report for MMM Solutions 
The recognition also extends beyond the Magic Quadrant™. In the accompanying Critical Capabilities report for MMM Solutions, Analytic Partners received the highest scores across all 8 Use Cases, including: 

Highest score in Complex Marketing AnalyticsHighest score in Business Scenario PlanningHighest score in Data ManagementHighest score in Media Optimization 

Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high, and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research enables businesses to get the most from market analysis in alignment with your unique business and technology needs.

To read the full Magic Quadrant™ report, access a complimentary copy here.  

Gartner, Magic Quadrant for Marketing Mix Modeling Solutions, Matt Wakeman, David Walters, Joseph Enever, Weicong Zhao, November 19, 2024

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Analytic Partners  

Analytic Partners is the leader in Commercial Analytics, providing adaptive solutions for deeper business understanding, right-time planning and optimization for marketing and beyond. We turn data into expertise so our customers can create powerful connections with their customers and achieve commercial success. For more information, visit analyticpartners.com.

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SOURCE Analytic Partners

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Times Higher Education’s Inaugural ‘Interdisciplinary Science Rankings 2025’: KIIT Ranked 4th Best in India, 92nd in the World

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November 26, 2024

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BHUBANESHWAR, India, Nov. 26, 2024 /PRNewswire/ — KIIT-DU (https://kiit.ac.in/) has secured an impressive 4th position in India in the inaugural Times Higher Education (THE) Interdisciplinary Science Rankings 2025, which recognizes universities excelling in interdisciplinary scientific research. Notably, only four Indian universities—both private and public—feature among the top 100 universities globally, and KIIT is one of them, ranking 92nd worldwide.

India has a strong representation in the rankings released recently, with 65 universities featuring in it, including seven in the top 100. Notably, Anna University leads among Indian institutions and has secured the 41st position globally.

This recognition underscores KIIT University’s commitment to fostering interdisciplinary research and innovation. Among Indian institutions, KIIT stands as one of the top performers, contributing significantly to the nation’s presence in the global interdisciplinary science landscape.

Dr. Achyuta Samanta, Founder, KIIT & KISS, lauded the historic achievement and said: “KIIT’s position among interdisciplinary scientific research universities reflects its enormous contribution towards research and development over the decades.” Despite being just a 27-year-old institute and a 21-year-old deemed to be university, KIIT has achieved this milestone through the dedicated efforts of its researchers and staff, who have made this possible through their quality research, innovation, and publications. He congratulated the faculty fraternity of KIIT-DU, staff members and the students for the unique achievement.

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SOURCE KIIT

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Harbour City Shopping Mall Launches Hong Kong’s Iconic Outdoor Lighting Display, Tatsuya Tanaka’s Miniature Art Exhibition and Peko’s Candy House this Christmas

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November 26, 2024

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HONG KONG, Nov. 26, 2024 /PRNewswire/ — Harbour City, the largest shopping mall in Hong Kong, has been one of the must-visit destinations during the Christmas season with the impressive scale of festive displays, attracting thousands of tourists and locals to embrace the holiday spirit. This Christmas, Harbour City continues to captivate visitors with two stunning displays: “The Big Little Christmas”, in collaboration with renowned Japanese miniature photographer and Mitate artist Tatsuya Tanaka for his first Christmas-themed art project; and “A Milky Christmas”, a delightful display designed for kids and families featuring the beloved Japanese character Peko, running until 1 January 2025. 

 

 

 

 “The Big Little Christmas” — MINIATURE LIFE by Tatsuya Tanaka x Harbour City

Harbour City collaborates with Tatsuya Tanaka to celebrate Christmas with a large-scale outdoor display and an art exhibition. The display features a 28-meter-long Santa Claus work desk at the Ocean Terminal Forecourt, where five of Tanaka’s festive miniature scenes are brought to life on a grand scale, including a striking 5-meter-high cabin made from stacked books, and a towering 10-meter Christmas tree adorned with a Santa hat. The “Countdown to Mini-mas” Art Exhibition unveils Tanaka’s 25 Christmas artworks, allowing everyone to experience his work up close.

To enhance the celebration, Harbour City invited rising Japanese star Kōki to attend the lighting ceremony, joining Tanaka as officiating guests. Magnificent pyrotechnic displays enchanted audiences with their stunning visual spectacle.

“A Milky Christmas” — Peko & Poko x Harbour City

In addition to the artsy Christmas display, Harbour City surprises everyone with a collaboration featuring the popular character FUJIYA Peko & Poko from Japan, bringing the sweet holiday event “A Milky Christmas”. A giant milk-box-shaped candy house is set with the two adorable characters. Fans can also visit the first FUJIYA Peko Pop-Up Store selling nearly 200 exclusive merchandise, adding a sweet surprise to this holiday!

#harbourcity #hcxmas #hcart @harbourcity

Customer Enquiry: (852) 2118 8666   |   Website: www.harbourcity.com.hk

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SOURCE Harbour City Estates Limited

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