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Gosships Launches: A Global Platform for Media, Training, and Industry Knowledge–Featuring a Robust Learning Platform, Targeted Books, and Industry-Focused Reports

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Gosships Launches as Global Hub for Sustainability and Industry Training Gosships, a pioneering media and training platform, launches today, delivering in-depth coverage of sustainability, decarbonization, and industry innovations across maritime, offshore, and transportation sectors. Aimed at professionals and lifelong learners, the platform’s Learning Series includes 50 courses that provide foundational to intermediate knowledge, each concluding with a certificate of achievement. The platform also offers a growing library of both industry-focused and fiction books, available through Amazon, and produces detailed industry reports and a Global Interview Series with leaders in sustainability and technology. Gosships is committed to equipping its audience with the knowledge to drive a sustainable future, becoming an essential resource for navigating the latest in global developments and emerging technologies. For more information, visit www.gosships.com or contact the Gosships Media Team at admin@gosships.com.

LEWES, Del., Nov. 7, 2024 /PRNewswire-PRWeb/ — Gosships, a pioneering media, training, and knowledge platform, has officially launched, offering a comprehensive suite of resources for anyone invested in the future of sustainability, decarbonization, and industry advancement. Blending in-depth media coverage, industry-centered training, and specialized publications, Gosships is set to become the go-to platform for professionals, aspiring students, and enthusiasts in the maritime, offshore, and transportation sectors. The platform also includes special reporting on unique environmental and regulatory challenges, such as those emerging in Antarctica.

“Gosships is more than a news outlet—it’s a platform for global education and transformation, empowering audiences to make informed decisions for a sustainable future.”

A World-Class Training Platform for Foundational and Intermediate Learners

At the core of Gosships’ offerings is its dynamic Learning Series—a structured training program featuring 50 foundational to intermediate courses. Developed by seasoned experts, these courses cover sustainability practices, technological advancements, and industry best practices tailored to the maritime, offshore, and transportation industries. Designed for professionals, aspiring students, and lifelong learners, each course concludes with a certificate of achievement, accessible exclusively through the Gosships platform, underscoring the program’s commitment to quality and relevance in industry education.

Drunk Munchies Series: A New Wave of Industry-Themed Publications

Expanding its knowledge offerings, Gosships is proud to launch the Drunk Munchies series, beginning with Drunk Munchies: Tales & Meals of a Seedy Sailor, now available on Amazon. This first-of-its-kind book combines fictional maritime tales with recipes inspired by life at sea, offering a playful mix of adventure and culinary delight. The Drunk Munchies series is set to captivate readers with its blend of storytelling and cooking, making it an ideal choice for anyone intrigued by seafaring life or culinary exploration.

Industry-Focused Books and Reports: Comprehensive Knowledge for a Changing World

In addition to training and fiction, Gosships offers a growing library of industry-focused books covering the latest developments, technologies, and challenges in maritime and offshore sectors. These titles, available on Amazon, are designed to bridge gaps in industry knowledge and offer actionable insights. Gosships also produces in-depth industry reports, focusing on key shipping sectors, regional profiles, and regulatory trends. These reports, including special coverage on regions like Antarctica, deliver essential insights into environmental impacts, regulatory changes, and sustainability initiatives relevant to today’s evolving global landscape.

Global Interview Series: Conversations with Industry Leaders

Gosships further enriches its content with the Global Interview Series, featuring insights from influential figures in sustainability, decarbonization, and technological innovation. This series provides perspectives from industry pioneers who are actively shaping the future, offering valuable insights and inspiration.

About Gosships

Gosships is a global media, training, and knowledge platform dedicated to promoting awareness and education in sustainability, decarbonization, and emerging technologies. Through its advanced training platform, a unique Drunk Munchies book series, insightful industry reports, and a compelling Global Interview Series, Gosships aims to empower a new generation of learners and leaders in building a sustainable and innovative future.

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Contact Information

Gosships Media Team

Email: admin@gosships.com

Website: www.gosships.com

For further information, visit our website or reach out to our Media Team for inquiries.

Media Contact

Jeff Smith, Gosships LLC, 1 7868482996, admin@gosships.com, https://www.gosships.com/

View original content:https://www.prweb.com/releases/gosships-launches-a-global-platform-for-media-training-and-industry-knowledgefeaturing-a-robust-learning-platform-targeted-books-and-industry-focused-reports-302296222.html

SOURCE Gosships LLC

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REPLY: COVU Transforms Customer Experience with Amazon Connect, Partnering with Storm Reply

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CHICAGO, Nov. 7, 2024 /PRNewswire/ — Storm Reply, an AWS Premier Consulting Partner and member of the Reply network, has successfully implemented Amazon Connect for COVU, a leader in AI-native services for insurance agencies. This integration empowers COVU to enhance its customer experience, scale operations with a growing number of AI solutions, and drive business growth with a robust and flexible contact center platform.

COVU’s contact center, the core of its operations, manages customer calls, text messages, web inquiries, and emails for numerous client agencies. As the company grew, COVU sought to replace its legacy system, which had limitations in visibility and call management. To further elevate its telephony capabilities, gain deeper insights into essential metrics like average wait times and abandonment rates, and build a foundation for rapidly developing new AI solutions, COVU partnered with Storm Reply to implement Amazon Connect, a cloud-based contact center system.

Storm Reply implemented several AI-driven features, including real-time call transcription, automated redaction of personally identifiable information (PII), and AI-powered call summaries. Additionally, sentiment analysis was integrated to help agents and supervisors proactively manage customer satisfaction.

Since implementing Amazon Connect, COVU has boosted efficiency and scalability, using AI-driven insights to handle more interactions without raising costs. Enhanced call routing and real-time insights have cut call abandonment rates by 20% and helped meet service level agreements, setting the stage for scalable growth. The integration of AWS telephony and SMS technology has further positioned COVU to quickly expand its AI capabilities, including the development of an AI voice agent that answers calls when human agents are busy, and creates tickets for operations staff, enhancing service efficiency. As a result, agent satisfaction has increased by over 250%.

Amin Zarshenas, Cofounder and Chief Product Officer at COVU  shared, “With Amazon Connect’s ability to seamlessly integrate with other AI services, we are poised to quickly launch new AI applications, drive operational efficiencies to foster business growth, and ensure success for our clients. This shift allows my leadership team and me to move beyond operational challenges and focus on strategic initiatives that fuel our company’s growth.”

Don Mishory, Managing Partner at Storm Reply, added, “By implementing Amazon Connect, we’ve empowered COVU to achieve remarkable efficiency and scalability. With AI-driven insights and advanced call routing, COVU has enhanced customer interactions while keeping operational costs steady. The integration of AWS technology has also paved the way for innovative solutions like an AI voice agent, significantly improving service efficiency and agent experience.”

Learn more about how COVU enhanced its customer experience here.

Reply

Reply [EXM, STAR: REY] specializes in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialized companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organizations across the telecom and media; industry and services; banking and insurance; and public sectors. www.reply.com

Storm Reply

Storm Reply is a global leader in cloud-based solutions and services, specializing in the design and implementation of innovative Cloud infrastructures. As an AWS Premier Consulting Partner, Storm Reply supports businesses in implementing cloud systems, including Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS). Storm Reply helps enterprises leverage the cloud to drive business transformation and growth.

COVU

COVU is a tech-enabled partner for independent insurance agencies, offering an AI-powered platform that combines advanced technology with licensed support staff, market access, and expert advice. COVU’s all-in-one solution helps insurance agencies focus on strategic growth, improve customer service, and future-proof their operations.

Press contact:

Reply
Fabio Zappelli
f.zappelli@reply.com
Tel. +390117711594

Anusha Shankar
a.shankar@reply.com
Tel. +1 3129980306

View original content to download multimedia:https://www.prnewswire.com/news-releases/reply-covu-transforms-customer-experience-with-amazon-connect-partnering-with-storm-reply-302298256.html

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Therap Enhances Person-Centered Data Collection Tools and Expands Data Submission Window to Improve Individual Service Plans and Long-Term Care within the Human Services Sector

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TORRINGTON, Conn., Nov. 7, 2024 /PRNewswire/ — Therap Services, the forefront provider of HIPAA-compliant electronic documentation solutions for organizations and agencies in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and broader human services sectors, has recently expanded its ISP Data submission window and introduced key enhancements to its data collection and reporting features. These updates offer significant benefits to service providers by enhancing the management and tracking of goals and objectives, helping to improve overall care and outcomes.

A major improvement is the extension of the ISP Data submission window from six months to 13 months. This expanded time frame offers greater flexibility for providers to submit, update, and adjust data as necessary, ensuring that documentation stays up-to-date even in complex or evolving care scenarios. This longer window allows for more comprehensive data collection and reporting, ultimately leading to more accurate tracking of individual progress.

In addition to the extended submission window, Therap has made some other enhancements to the ISP Data module, designed to make the data collection process more streamlined and user-friendly. These improvements focus on simplifying the entry of key information, enabling staff to record data more efficiently and accurately. With these updates, service providers can better monitor individual progress, make more informed decisions, and adjust care plans as needed.

The reporting features within the ISP Data module have also been enhanced to provide more meaningful and actionable insights. By improving report generation and search functionality, providers can more easily track trends, measure outcomes, and ensure compliance with regulatory requirements. These updates support providers in delivering higher-quality services by offering clearer visibility into the effectiveness of their programs.

Overall, the expanded ISP Data submission window and enhanced features empower providers to deliver better care, improving outcomes for vulnerable populations.

For more information on Therap’s comprehensive eSolution for Person-Centered services, please visit https://www.therapservices.net/products/comprehensive-esolution-for-person-centered-services/

About Therap

Therap’s comprehensive and HIPAA-compliant software is used in human services settings for documentation, communication, reporting, EVV and billing.

Learn more at www.therapservices.net

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View original content:https://www.prnewswire.com/news-releases/therap-enhances-person-centered-data-collection-tools-and-expands-data-submission-window-to-improve-individual-service-plans-and-long-term-care-within-the-human-services-sector-302298909.html

SOURCE Therap Services

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TD Integrates with TouchBistro to Provide Payment Solution to Canadian Restaurant Owners

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TouchBistro POS and restaurant management system enables restaurant owners to manage orders, reservations, staffing, floor plan, and reconcile bills on one platform

TORONTO, Nov. 7, 2024 /CNW/ – TD Bank Group (TD) is pleased to announce a collaboration with independent software vendor, TouchBistro, enabling Canadian restaurant and food service entrepreneurs to consolidate all management and payment services into one, easy to use POS and restaurant management system. Available to all TD customers, TouchBistro provides restaurateurs with everything they need to drive sales and streamline operations through their comprehensive suite of front of house, back of house, and guest engagement technology.

“Collaborating with TouchBistro gives our merchants the ability to integrate their TD payment devices and benefit from the restaurant POS functionality and features that TouchBistro has to offer,” says Alec Morley, Senior Vice President, Canadian Small Business Banking at TD. “In turn, Merchants have the peace of mind being supported by a bank and software vendor that they know and trust, helping entrepreneurs feel at ease while managing their restaurant business.”

When it comes to paying for meals, TouchBistro’s 2024 Canadian Diner Trends Report found that 84 percent of Canadian diners prefer to settle up by using either a credit or debit card, and 76 percent of patrons prefer using a handheld payment terminal that is brought to the table.

“Offering merchants the ability to integrate their TD payment device directly with a restaurant management tool allows them to deliver what Canadian diners are looking for – ease of payment combined with enhanced customer service,” says Morley. “When things like reservations, managing orders and floor plans, plus the ability to reconcile bills are offered in one platform, restaurant staff can focus their attention on diners and delivering the quality customer service that we know Canadians are looking for.”

“TouchBistro is constantly evolving to offer best-in-class solutions to operators, and we are excited to work with TD as one of our integrated payments providers,” said Samir Zabaneh, Chairman and CEO of TouchBistro. “As we continue to be the most comprehensive all-in-one POS and restaurant management system, this collaboration is a natural fit as we expand our portfolio to offer diverse solutions that cater to Canadian operators’ unique needs.”

Offering an integrated payment solution allows merchants to improve efficiencies, generate insights about their business, ensure that payment data is secure and provide a pleasant customer experience.

For more information on the TD-integrated payment solution with TouchBistro please visit: https://www.touchbistro.com/tdintegration/

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or the “Bank”). TD is the sixth largest bank in North America by assets and serves over 27.5 million customers in four key businesses operating in a number of locations in financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Auto Finance Canada; U.S. Retail, including TD Bank, America’s Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in The Charles Schwab Corporation; Wealth Management and Insurance, including TD Wealth (Canada), TD Direct Investing, and TD Insurance; and Wholesale Banking, including TD Securities and TD Cowen. TD also ranks among the world’s leading online financial services firms, with more than 17 million active online and mobile customers. TD had $1.97 trillion in assets on July 31, 2024. The Toronto-Dominion Bank trades under the symbol “TD” on the Toronto and New York Stock Exchanges.

About TouchBistro

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier by providing essential front of house, back of house, and guest engagement solutions on one powerful platform. TouchBistro helps restaurateurs streamline and simplify their operations, drive sales, and deliver a great guest experience. For additional information, visit TouchBistro.com.

SOURCE TD Bank Group

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