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Hatch Launches AI CSR Platform, Empowering Businesses to Scale Efficiently

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Hatch is enabling businesses to harness AI-powered CSRs for a game-changing approach to conversion and customer satisfaction. This innovation promises to elevate both the human CSR and the customer experience. Discover how in the full release.

RICHMOND, Va., Oct. 28, 2024 /PRNewswire-PRWeb/ — Hatch, a leading innovator in AI solutions for contact centers, is excited to announce its AI-first platform. The platform enables companies to build, deploy, and monitor AI-powered customer service representatives (CSRs), enhancing satisfaction across the entire customer journey and ultimately driving revenue.

“The future belongs to businesses that embrace AI, and we’re equipping our customers to be those businesses.” Chris Bache, Hatch CEO and cofounder

The launch comes as businesses increasingly look for scalable solutions in response to fluctuating lead volumes, rising customer expectations, and staffing challenges.

“The traditional approach has always been to increase headcount, add more leads, or overwork existing staff, which is just pouring fuel on the fire,” said Chris Bache, Hatch CEO and cofounder. “Hatch AI breaks that cycle by allowing teams to maintain a first-class customer experience as they scale, without needing additional headcount.”

Hatch AI handles several CSR responsibilities, maintaining immediate responses and service demeanor regardless of conversation volume. Human CSRs can then handle lower volumes of higher-value interactions, resulting in a better experience for both the CSR and the customer.

“It isn’t just about faster lead responses anymore,” said Chris. “Our AI CSRs empower businesses to maintain speed in every interaction across the entire customer journey.”And with AI doing the heavy lifting, human CSRs can focus on higher-value work that enhances customer relationships, drives revenue, and reduces attrition.”

The new platform reinforces Hatch’s commitment to empowering contact centers to adopt AI-first strategies, which are quickly becoming the norm. “The future belongs to businesses that embrace AI,” said Chris, “and we’re equipping our customers to be those businesses.”

For more information about Hatch’s AI for CSR platform, please visit usehatch.ai.

Media Contact

Kristen McCormick, Hatch, 1 7815722324, kristen.mccormick@usehatchapp.com, usehatch.ai

View original content:https://www.prweb.com/releases/hatch-launches-ai-csr-platform-empowering-businesses-to-scale-efficiently-302286900.html

SOURCE Hatch

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DXC Technology Names Brad Novak as Chief Information Officer

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Veteran Technology Executive Joins DXC’s Leadership Team

ASHBURN, Va., Jan. 2, 2025 /PRNewswire/ — DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, today announced the appointment of Brad Novak as Chief Information Officer. Novak joins DXC’s leadership team, with a strong focus on leveraging AI throughout DXC operations. He will report to DXC’s Chief Administrative Officer, James Walker.

In this role, Novak will strategically embed AI across the infrastructure. He will also lead the team to integrate, standardize and consolidate various platforms, tools, and processes to enhance workforce productivity and operational efficiency. 

Novak is a senior technologist and brings over 30 years of experience in financial services, spanning application development, infrastructure and service management. He has worked at several global financial services firms, most recently Barclays, where he was the CTO for the Corporate and Investment Bank, leading technology architecture and strategy. Novak has also worked in Private Equity and Venture Capital, assessing investment opportunities and advising portfolio companies on their technology strategies.   

For more information DXC’s leadership team, visit here.

Forward Looking Statements

All statements in this press release that do not directly and exclusively relate to historical facts constitute “forward-looking statements.” These statements represent current expectations and beliefs, and no assurance can be given that any result, goal or plan set forth in any forward-looking statement can or will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are outside of our control. For a written description of these factors, see the section titled “Risk Factors” in DXC’s Annual Report on Form 10-K for the fiscal year ended March 31, 2024, and any updating information in subsequent SEC filings. Readers are cautioned not to place undue reliance on such statements which speak only as of the date they are made. We do not undertake any obligation to update or release any revisions to any forward-looking statement or to report any events or circumstances after the date of this document or to reflect the occurrence of unanticipated events, except as required by law.

About DXC Technology

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

CONTACT: Mihir Bellamkonda, Media Relations, mihir.bellamkonda@dxc.com; Roger Sachs, Investor Relations, roger.sachs@dxc.com

Photo – https://mma.prnewswire.com/media/2589628/DXC_Technology_Company_DXC_Technology_Names_Brad_Novak_as_Chief.jpg

View original content:https://www.prnewswire.co.uk/news-releases/dxc-technology-names-brad-novak-as-chief-information-officer-302341382.html

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Class Action Filed Against Joint Stock Company Kaspi.kz (KSPI) – February 18, 2025 Deadline to Join – Contact The Gross Law Firm

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NEW YORK, Jan. 2, 2025 /PRNewswire/ — The Gross Law Firm issues the following notice to shareholders of Joint Stock Company Kaspi.kz (NASDAQ: KSPI).

Shareholders who purchased shares of KSPI during the class period listed are encouraged to contact the firm regarding possible lead plaintiff appointment. Appointment as lead plaintiff is not required to partake in any recovery.

CONTACT US HERE:

https://securitiesclasslaw.com/securities/joint-stock-company-kaspi-kz-loss-submission-form/?id=119693&from=4 

CLASS PERIOD: January 19, 2024 to September 19, 2024

ALLEGATIONS: The complaint alleges that during the class period, Defendants issued materially false and/or misleading statements and/or failed to disclose that: (1) Joint Stock Company Kaspi.kz continued doing business with Russian entities, and also providing services to Russian citizens, after Russia’s 2022 invasion of Ukraine, thereby exposing the Company to the undisclosed risk of sanctions; (2) the Company engaged in undisclosed related party transactions; (3) certain of the Company’s executives have links to reputed criminals; and (4) as a result, defendants’ statements about Joint Stock Company Kaspi.kz’s business, operations, and prospects, were materially false and misleading and/or lacked a reasonable basis at all relevant times.

DEADLINE: February 18, 2025 Shareholders should not delay in registering for this class action. Register your information here: https://securitiesclasslaw.com/securities/joint-stock-company-kaspi-kz-loss-submission-form/?id=119693&from=4 

NEXT STEPS FOR SHAREHOLDERS: Once you register as a shareholder who purchased shares of KSPI during the timeframe listed above, you will be enrolled in a portfolio monitoring software to provide you with status updates throughout the lifecycle of the case. The deadline to seek to be a lead plaintiff is February 18, 2025. There is no cost or obligation to you to participate in this case.

WHY GROSS LAW FIRM? The Gross Law Firm is a nationally recognized class action law firm, and our mission is to protect the rights of all investors who have suffered as a result of deceit, fraud, and illegal business practices. The Gross Law Firm is committed to ensuring that companies adhere to responsible business practices and engage in good corporate citizenship. The firm seeks recovery on behalf of investors who incurred losses when false and/or misleading statements or the omission of material information by a company lead to artificial inflation of the company’s stock. Attorney advertising. Prior results do not guarantee similar outcomes.

CONTACT:
The Gross Law Firm
15 West 38th Street, 12th floor
New York, NY, 10018
Email: dg@securitiesclasslaw.com 
Phone: (646) 453-8903

View original content to download multimedia:https://www.prnewswire.com/news-releases/class-action-filed-against-joint-stock-company-kaspikz-kspi—february-18-2025-deadline-to-join–contact-the-gross-law-firm-302341315.html

SOURCE Gross Law Firm

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Canadian defined benefit pension plans show slightly decreased funded levels in Q4: Aon

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TORONTO, Jan. 2, 2025 /CNW/ — Aon plc (NYSE: AON), a leading global professional services firm, announced today that the aggregate funded ratio for Canadian pension plans in the S&P/TSX Composite Index decreased to 105.5 percent compared to 105.8 percent at the end of the third quarter, according to the Aon Pension Risk Tracker. A year ago, it was at 100.7 percent.

The Aon Pension Risk Tracker calculates the aggregate funded position on an accounting basis for companies in the S&P/TSX Composite Index with defined benefit plans. To access Aon’s interactive tracker, which dates to 2013, click here.

Key findings for the quarter ending December 31, 2024 include:

Pension assets gained 2.3 percent over the fourth quarter of 2024.The long-term Government of Canada bond yield increased 20 basis points (bps) relative to the previous quarter rate, and credit spreads narrowed by 29 bps. This combination resulted a decrease in the discount rate, from 4.42 percent to 4.33 percent.

“Most pension plans performed well in 2024, with a meaningful uptick in funded ratios,” said Nathan LaPierre, partner, Wealth Solutions, Aon. “Uncertainty is the name of the game for 2025. Many plan sponsors likely still have room to derisk and should consider doing so in light of healthy funded positions and that uncertainty.”

About Aon

Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues in over 120 countries provide our clients with the clarity and confidence to make better risk and people decisions that protect and grow their businesses.

Follow Aon on LinkedInXFacebook and Instagram. Stay up-to-date by visiting Aon’s newsroom and sign up for news alerts here.

Media Contact
Alexandre Daudelin
+1 514 967-9330

 

SOURCE Aon plc

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