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GO extends investment in Elisa Polystar’s KALIX solution portals, unlocking real-time analytics to enhance network quality and customer experience

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STOCKHOLM, Oct. 28, 2024 /PRNewswire/ — GO, a leading provider of quad-play services in Malta, has signed a new agreement to increase its investment in Elisa Polystar’s network monitoring and analytics solutions.

GO has long benefitted from insights provided by Elisa Polystar’s OSIX monitoring platform and the KALIX Roaming Analytics portal. Now, GO has affirmed its commitment to KALIX by adding the Network Analytics portal to the existing deployment.

KALIX provides a unique, unified 360-degree view of networks, customers, and service performance in real time, backed by AI to deliver unparalleled insights into perceived service quality and customer experience. This accelerates problem resolution and troubleshooting – and predictive capabilities allow new issues to be detected before they negatively impact customer experience.

This view is delivered via portals optimized for different users and roles in the operator organization. The Network Analytics portal allows users outside the core assurance team to access insights, enabling more stakeholders to leverage objective information to boost overall performance and democratizing data analytics to support transformation activities.

“KALIX is proving its value to our decision-making process; thanks to the rich insights it provides to our teams. With the new Network Analytics portal, people across the organization are able to access performance insights that shape decisions which ultimately improve the overall customer experience, across all our services, seamlessly”, said Geoffrey Cauchi, Senior Manager – Networks. “The Network Analysis Portal is helping us to proactively monitor and troubleshoot our networks more effectively, with minimal disruption to our customers, while unlocking new KPIs that will help us live our purpose of driving a digital Malta, where no one is left behind.”

“Our solutions help our customers to secure independent real-time actionable insights and allow any user to quickly and easily discover relevant, objective information,” commented Thomas Nilsson, Chief Product Officer for Elisa Polystar. “We’re delighted that GO has extended its relationship with our solutions and look forward to helping them to deliver superior experiences for its market-leading services.”

The addition of the Network Analytics portal will support GO’s continuing investments in its network, as it enhances 5G coverage and service support.

In addition to this new investment, GO has also extended its contract for OSIX monitoring by a further five years. OSIX supports more than 400 protocols and interfaces, providing deep-dive capabilities to allow users to proactively manage network and service quality and prevent network degradation.

ABOUT ELISA POLYSTAR

Elisa Polystar is a leading global provider of cloud-native AI-driven solutions, empowering Communication Service Providers (CSPs) in their journey towards self-driving networks. With a proven portfolio spanning data management, network analytics, and automation, we transform CSP networks, ensuring exceptional customer experiences and operational excellence.  

Our innovative AI-driven analytics have consistently reduced OPEX and CAPEX for 100+ CSPs worldwide, fostering closed-loop network operations and automation across RAN, transport, and core domains. As a vendor-agnostic telco expert, we seamlessly integrate with various hardware platforms and technologies, leveraging our unique advantage of testing innovations in Elisa’s live network.  

Elisa Polystar is part of the Elisa Group, a pioneer in telecommunications, hyperautomation and digital services, serving over 5 million customers in Finland and Estonia.  

Elisa Polystar is certified to ISO 9001:2015 and ISO 27001:2013 by an Accredited Certification Body. 

For more information, please visit www.elisapolystar.com 

ABOUT GO

GO is Malta’s leading communications services company. Our purpose is to drive a digital Malta where no one is left behind.  As the first quad play provider in Malta we provide mobile, fixed line, internet and TV services to more than 500,000 customers. We also provide unrivalled services to the Maltese business community, including Cloud Services, roaming services, data networking solutions, business IP services, and managed services.

We have achieved this by investing heavily in our true fibre-powered infrastructure, being the first and only Maltese operator to have access to three submarine cables connecting the islands to the Web and being the only Maltese operator with a fully integrated fixed/mobile network for a seamless experience.

Media Contacts: Elisa Polystar; Johanna Jokinen, Director, Communications, +44 7766 561661; marketing@elisapolystar.com 
GO: Mandy Calleja, Head of Corporate Communications, GO plc, +356 7957 3368 

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ValidiFI Collaboration with J.P. Morgan Payments will Enhance Secure Digital Transactions

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ALPHARETTA, Ga., Oct. 28, 2024 /PRNewswire/ — ValidiFI, Inc., a provider of predictive bank account and payment intelligence, and J.P. Morgan Payments today have announced a collaboration aimed at helping businesses across various industries validate bank accounts and conduct transactions with enhanced confidence and security.

“This will significantly enhance bank account coverage and the accuracy of real-time bank account validation.”

For organizations conducting digital transactions on the ACH network, having a reliable bank account verification service is essential in order to mitigate risk and help detect fraudulent transactions. By integrating J.P. Morgan Payments’ Validation Services into its powerful network, ValidiFI is now positioned to provide customers with expanded coverage and bank account insights through its vAccount+ solution. This collaboration helps ensure transaction security, empowering organizations to operate with greater confidence in their financial processes. The combined strength of ValidiFI’s network and J.P. Morgan Payments’ Validation Services delivers a solution that helps with reducing risk and optimizing digital transactions.

J.P. Morgan Payments’ Validation Services offers a suite of account and identity verification solutions, focused on helping to reduce fraud and financial crime at every stage of the commerce cycle, including account takeover, synthetic identity and business email compromise. With a suite of AI-powered Trust & Safety solutions, including Validation Services, J.P. Morgan Payments enables clients to send and receive payments with greater accuracy and security.

“We’re excited to integrate J.P. Morgan Payments’ Validation Services solutions into our bank account and payment intelligence platform. This will significantly enhance bank account coverage and the accuracy of real-time bank account validation to increase auto-approvals, reduce returns and payment issues, and accelerate business growth.” says John Gordon, CEO of ValidiFI.

Fraud prevention continues to be a top priority across the industry, and we’re committed to leverage technology along with our trusted network to help clients mitigate fraudulent activities,” says Ryan Schmiedl, head of Embedded Payments & Trust & Safety at J.P. Morgan Payments. “Collaborating with ValidiFI is another way we’re empowering clients through friction-free and highly reliable account validation capabilities to counter fraud and help protect their business.”

J.P. Morgan Payments combines treasury services, trade & working capital, card and merchant services capabilities to help clients pay customers or employees, in different currencies, around the world. It processes nearly $10 trillion payments daily, opera ting in over 160 countries and over 120 currencies.

To learn more about ValidiFI’s predictive bank account and payment intelligence, click here.

About ValidiFI

ValidiFI is the leading provider of predictive bank account and payment intelligence. Leveraging the Omni Platform, ValidiFI empowers organizations and financial institutions with actionable insights to help validate bank accounts, detect fraud, and assess credit risk. By analyzing the intricate connections between bank accounts, consumers, and payment performance, ValidiFI offers a more comprehensive view. ValidiFI serves as a trusted partner, unlocking the power of predictive bank account and payment intelligence through credentialled and non-credentialled solutions, enabling more confident transactions. For more information, visit validifi.com.

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SOURCE ValidiFI

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Genpact Recognized as a Leader in Finance and Accounting Outsourcing in the 2024 Everest Group PEAK Matrix® Assessment

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Genpact’s F&A expertise and global reach drive transformation for enterprise clients worldwide

NEW YORK, Oct. 28, 2024  /PRNewswire/ — Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, today announced that it has been named a Leader for the thirteenth consecutive year in the 2024 Everest Group Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment. This recognition underscores Genpact’s deep finance and accounting (F&A) expertise, coupled with its innovative use of data, technology, and AI to deliver end-to-end finance transformations that create competitive advantages for enterprises globally.

“Modernizing the finance function by turning massive amounts of data into actionable insights is key to driving growth and competitiveness,” said Riju Vashisht, Chief Growth Officer, Genpact. “Our ongoing investment in advanced technologies helps our enterprise clients innovate and harness the power of data and AI to drive business value today and shape the future of the ever-evolving finance function.”

Everest Group evaluated 33 global FAO providers through its rigorous annual RFI process, client references, and market analysis. Leaders are distinguished by their superior technology capabilities, innovative engagement models, ongoing investment in F&A capabilities, and operational scale to meet diverse client needs.

“Genpact has further strengthened its capabilities in upstream processes such as enterprise risk management and FP&A, as well as its transformation advisory capabilities, to support clients in end-to-end finance transformation,” said Vignesh Kannan, Vice President, Everest Group. “A significant investment in generative AI, focused investments in tools and platforms, an outcome-oriented approach, and good client satisfaction ratings have solidified Genpact’s position as a Leader in Everest Group’s 2024 Finance and Accounting Outsourcing (FAO) Services PEAK Matrix® Assessment.”

Genpact’s Leader ranking reflects its ability to:

Combine deep F&A expertise with data, technology, and AI capabilities to deliver value-based solutions that meet each client’s specific requirements.Empower clients to reimagine F&A with an applied AI lens to drive transformational business outcomes.Offer industry-specific solutions with embedded consulting capabilities to deliver F&A and digital transformation services.Offer end-to-end Environmental, Social, and Governance (ESG) services, including ESG reporting, data management, controls, and carbon accounting.

Genpact integrates Enterprise Risk and Compliance (ERC) services with F&A to deliver comprehensive solutions including, controls transformation, Sarbanes-Oxley Act (SOX) compliance, internal audit, audit analytics, regulatory compliance, and value-added tax (VAT) recovery. The company continues to invest in advanced technologies, launching a generative AI Center of Excellence and AI innovation centers to co-create solutions with clients for anomaly detection, vendor inquiry resolution, and information summarization.

For more information on Genpact’s finance and accounting services, visit: https://www.genpact.com/services/finance-and-accounting 

About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Get to know us at genpact.com and on LinkedInXYouTube, and Facebook

MEDIA CONTACT:

Geraldine Lim
Genpact Media Relations
+1-951-318-3494
geraldine.lim@genpact.com 

 

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Glia Unveils Workers’ Compensation Suite Solution Integration with Insurity at Excellence in Insurance

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Glia insurance leader Ryan Clissa keynotes the event, sharing actionable strategies for how insurers can unify interactions and effectively and responsibly leverage AI

NEW YORK, Oct. 28, 2024 /PRNewswire/ — Glia, the leader in customer interaction technology, today announced that it has expanded its partnership with Insurity, launching a new integration with Insurity’s Workers’ Comp Suite solution that enables insurers to more seamlessly interact with their agents and customers directly within the Insurity interface.

Insurity’s comprehensive workers’ comp suite integrates core systems, predictive analytics, premium audit and loss control solutions. With the Glia integration, insurers can now meet their agents and policyholders in their preferred channel whenever they need support—across underwriting, billing or claims. Glia’s ChannelLess® Architecture integrates phone and digital with AI-powered automation to make interactions with policyholders and agents more efficient.

This announcement comes during Insurity’s Excellence in Insurance event in Fernandina Beach, Fla., where over 300 experts from more than 115 leading insurance companies and MGAs have come together to network and share innovative ideas to propel P&C insurance forward. Ryan Clissa, Director of Insurance at Glia, is delivering a keynote address at the event, exploring how leading insurers are leveraging AI across phone and digital channels to boost frontline productivity, improve operational efficiencies and facilitate better experiences for customers and agents.

“As we continue to empower insurers to modernize their technology strategies and drive more efficiency across the business, expanding our successful partnership with Glia and launching this integration into our workers’ comp suite solution was the natural choice,” said Chris Lafond, Chief Executive Officer at Insurity. “Plus, we are excited to have Ryan Clissa take the stage at our annual event, sharing his expertise on how insurers can future-proof their service operations by transforming interactions. Glia is a leader in this space, and we look forward to our partnership’s continued success and momentum.”

“As Insurity helps workers’ comp carriers modernize their technology stack, the need to meet agents and customers where they are on screen and deliver a personalized, guided experience is growing,” said Clissa. “This integration empowers insurers to deliver a differentiated experience in the marketplace. I look forward to discussing the many ways AI and digital communication channels are redefining the insurance industry with this influential crowd, diving deep into tips and best practices for how to strengthen agent and customer relationships, streamline operations and reduce costs.”

About Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess® architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

About Insurity

Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform, unrivaled industry experience, and the industry’s most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com.

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SOURCE Glia

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