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Optimizing AI for Service Providers: Info-Tech Research Group Details the Importance of Strategic LLM Selection

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A new resource from Info-Tech Research Group offers a strategic framework for evaluating large language models (LLMs) in the service providers industry based on cognitive, interactive, and ethical benchmarks. By equipping IT leaders with the tools to balance functionality, cost, and ethical considerations, the firm’s blueprint will help mitigate risks such as vendor lock-in and hidden costs to foster more informed decision-making and drive innovation within the industry.

TORONTO, Oct. 11, 2024 /PRNewswire/ – As managed service providers (MSPs) and technology firms evolve to meet new challenges in AI adoption, selecting the right large language model (LLM) has become increasingly complex. Info-Tech Research Group addresses these challenges with its newly published blueprint, Leverage Metrics and Benchmarks to Evaluate LLMs. This research-backed resource equips executives, including CIOs transitioning to CTO roles and senior leaders in operations and quality assurance, with a strategic framework and essential tools for evaluating large language models (LLMs). By using specific metrics and benchmarks, the resource ensures that the selection process aligns with their unique needs and business objectives.

“The AI services industry is quickly entering a period of LLM commoditization. Businesses will soon face challenges in not only adopting generative AI technology but also navigating an evolving marketplace where the most performant and cost-effective option is not obvious,” says Justin St-Maurice, principal research director at Info-Tech Research Group. “While ChatGPT is a serious contender and a disruptor, it should not be a default product choice. Nor should OpenAI be a single go-to vendor.”

In its resource, Info-Tech outlines the significant challenges service providers encounter when selecting the right LLM from a wide range of options. Each LLM offers distinct functionalities and unique value propositions, adding layers of complexity to the evaluation process. Furthermore, the firm advises that as major providers seek to recoup their investments, hidden costs associated with operating LLMs are emerging, raising concerns about vendor lock-in and escalating expenses. The difficulty in translating LLM benchmarks into practical performance metrics can further complicate the task of identifying the most suitable model for specific organizational needs.

“Navigating this evolving landscape in LLM selection requires a partnership between business and technology leaders,” explains St-Maurice. “Technologists will need to work with the business to buy, customize, or build models that address specific gaps and deliver specific value, all while balancing and optimizing tangible costs and measurable efficiencies against specific performance requirements.”

The firm’s blueprint further emphasizes the importance of selecting LLMs based on their capabilities and performance, especially for IT leaders in the service provider industry. This approach not only helps mitigate the risk of vendor lock-in but also ensures that organizations find the right balance between cost and performance, which is crucial for long-term success.

In Leverage Metrics and Benchmarks to Evaluate LLMs, Info-Tech recommends that technology leaders evaluate LLMs using the following key metrics and benchmarks:

Cognitive Benchmarks: Assess the model’s reasoning, comprehension, and problem-solving skills as well as its ability to apply knowledge in various contexts. This approach helps ensure that the LLM can handle complex tasks and adapt to a wide range of scenarios.Interactive Benchmarks: Evaluate how effectively the model engages in dialogue, follows instructions, and maintains contextual understanding across interactions. This method is crucial for delivering an intuitive, seamless experience for end users, especially in service-oriented environments.Ethical Benchmarks: Examine the model’s fairness, safety, and ability to detect bias. The LLM should adhere to ethical guidelines and responsible AI principles, ensuring it operates in a transparent and secure way.

Info-Tech’s insights and advisory for IT leaders in the service provider industry provides actionable tools to navigate the increasingly complex AI landscape. By leveraging the firm’s solution library within the newly published blueprint, IT leaders can explore innovative concepts and applications of LLM technology, driving both operational efficiency and creative innovation.

For exclusive and timely commentary from Justin St-Maurice, an expert in technology services, and access to the complete Leverage Metrics and Benchmarks to Evaluate LLMs blueprint, please contact pr@infotech.com.

About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

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SOURCE Info-Tech Research Group

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X3 Holdings Receives Extension to Regain Compliance with the Nasdaq’s Minimum Bid Price Requirement

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October 11, 2024

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SINGAPORE, Oct. 11, 2024 /PRNewswire/ — X3 Holdings Co., Ltd. (Nasdaq: XTKG) (the “Company” or “XTKG”), a global provider of digital solutions and technology services spanning diverse industries, today announced that it has received an extension of 180 calendar days from the Listing Qualifications Department of The Nasdaq Stock Market LLC (“Nasdaq”) to regain compliance with the Nasdaq’s minimum $1.00 bid price requirement set forth in Nasdaq Listing Rule 5550(a)(2) for continued listing on the Nasdaq Capital Market (the “Bid Price Requirement”). As a result of the extension, the Company has until April 7, 2025, to regain compliance with the Bid Price Requirement. To regain compliance, the closing bid price of the Company’s ordinary shares must be at least US$1.00 for a minimum of 10 consecutive business days prior to April 7, 2025. Nasdaq would then provide a written confirmation of compliance and the matter will be closed.

To address this issue, the Company intends to continuously monitor its closing bid price and to effectuate a reverse stock split, subject to the shareholders’ approval at the annual general meeting, which will be convened on November 4, 2024. Upon the approval and completion of the reverse stock spilt, the Company expects that it will countervail the short-term adverse effects on its trading price and cure the deficiency in due time as well as regain compliance with the Bid Price Requirement.

The receipt of the extension period has no immediate effect on the listing or trading of the Company’s business operations or the listing of the Company’s ordinary shares, which will continue to trade uninterrupted on the Nasdaq under the ticker “XTKG”.

About X3 Holdings

X3 Holdings Co., Ltd. (Nasdaq: XTKG) is a global provider of digital solutions and technology services spanning diverse industries. The Company is operating across diversified business segments in digital technologies, cryptomining operations, renewable energy and agriculture technologies. X3 Holdings is headquartered in Singapore with subsidiaries and operations globally. For additional information, please visit www.x3holdings.com. 

Safe Harbor Statement

This press release contains forward-looking statements. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. These statements include, among others, statements regarding the Company’s plans to regain compliance with the minimum bid price requirement. The Company’s actual results may differ materially from those expressed in any forward-looking statements as a result of various factors and uncertainties. The reports filed by the Company with the Securities and Exchange Commission discuss these and other important factors and risks that may affect the Company’s business, results of operations and financial conditions. For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. The Company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date hereof.

For more information, please contact:

Corporate Investor Relations
Email: ir@x3holdings.com
Website: www.x3holdings.com 

 

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SOURCE X3 Holdings Co., Ltd.

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LivePerson Reports Inducement Grants Under NASDAQ Listing Rule 5635(c)(4)

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October 11, 2024

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NEW YORK, Oct. 11, 2024 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN) is providing confirmatory notice, in compliance with the requirements of Nasdaq Listing Rule 5635(c)(4), of recent grants of equity-based incentive awards that LivePerson made under the LivePerson Inc. 2018 Inducement Plan (the “Inducement Plan”).

LivePerson established the Inducement Plan for the purpose of providing equity-based incentive awards to new hires and has done so during active periods of hiring.  In September 2024, LivePerson granted an award of restricted stock units (“RSUs”) to one employee in respect of 305,603 shares of LivePerson’s common stock, in replacement of a grant previously reported in May 2024 as 268,588 shares of LivePerson’s common stock. The RSUs all vest after six months.

All of the RSU grants are subject to the grantee’s continued employment on the scheduled vesting date. Each award granted under the Inducement Plan was granted as an inducement material to the grantee’s entering into employment with the Company.

About LivePerson, Inc.

LivePerson (NASDAQ: LPSN) is the enterprise leader in digital-first customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.

Investor Contact:

ir-lp@liveperson.com

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SOURCE LivePerson, Inc.

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Enclustra’s Coin-Sized FPGA Solution – Pluto XZU20 Wins Best in Show Award at Embedded World North America

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October 11, 2024

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AUSTIN, Texas, Oct. 11, 2024 /PRNewswire/ — Enclustra’s Tiny Titan Pluto XZU20 System-on-Module (SoM) has been awarded Best in Show at Embedded World North America by Embedded Computing Design (ECD), a division of OpenSystems Media. The Pluto XZU20 won in the Development Tools & Operating Systems category, recognized for its innovative design and impact on the embedded systems industry.

Measuring just 30 x 30mm, the coin-sized Pluto XZU20 is powered by the AMD Zynq™ UltraScale+™ MPSoC, offering impressive performance in a compact form factor. This SoM accelerates low-power applications in industries like industrial automation, healthcare, medical, vision, and security. Its processing power and portability make it perfect for tasks such as real-time video processing in medical smart devices, AI applications, drones, and environmental monitoring.

“For a first-time event, we were astounded by the number of entries we received,” said Rich Nass, EVP, Open Systems Media. “And just as astonishing was the quality of the products entered. There were no “me-too” entries. It’s an honor to award these companies and their design teams for their exemplary work and technical innovation.”

Phillip Bächtold, CEO of Enclustra, expressed his enthusiasm: “This award validates our commitment to providing our customers with the best possible FPGA solutions and our continuous efforts in research and development.”

The Pluto XZU20’s innovative design was judged based on ECD’s rigorous 15-point rubric, which assesses design excellence, relative performance, and market impact/disruption. 
To help manufacturers explore its unique features, Enclustra offers an Early Access Program for the Pluto XZU20. 

About OpenSystems Media
For more than 40 years, OpenSystems Media (OSM) has focused solely on the embedded computing engineering community across the AI, automotive, IoT, industrial, consumer, aerospace, defense, and transportation markets. OSM’s mission is to promote the development and use of open standards and new technologies in the embedded computing industry globally. Learn more at embeddedcomputing.com.

About Enclustra GmbH
Based in Zurich, with subsidies in Germany, the US, and China, Enclustra is a one-stop shop for everything FPGA – offering design and development services covering the entire spectrum of FPGA-based system development: high-speed hardware or HDL firmware to embedded software, system design, specification and implementation, and prototyping. And soon, Enclustra will be manufacturing “Made in the USA” FPGA products. To learn more, visit www.enclustra.com                                                                                      

CONTACT:                 
Ryan Bowling
+1 650 245 7945
ryan@thrillcommunications.com

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SOURCE Enclustra GmbH

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