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Consumers Are Willing to Spend 51% More with Retailers They Trust, According to New Forter Report

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3 months ago

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The report reveals challenges remain for retailers to unlock the full Trust Premium

NEW YORK, Oct. 2, 2024 /PRNewswire/ — Forter, the Trust Platform for digital commerce, today published the 2024 Trust Premium Report which explores the evolving relationship between consumer shopping habits and brand trust. For the second year in a row, the report found consumers still place a significant premium on trust – on average, spending 51% more with trusted retailers – based on 2,000 survey respondents in the U.S. and U.K.

Despite the impressive “Trust Premium” uplift, consumers surveyed in the U.S. and U.K. ranked their overall trust in online brands a 7/10 – down slightly from 8/10 in Forter’s 2023 Consumer Trust Premium Report. Trust is critical for consumers and, while many factors influence trust, online experience is a crucial component – from account creation and authentication to shipping and returns, loyalty programs and more.

“The digital experience impacts trust more than retailers may think, whether with complicated check-outs, unfriendly policies, or other shopper friction,” said Michael Reitblat, CEO and co-founder, Forter. “By treating their shoppers like people – instead of bots or bad actors – retailers can secure higher average order values and stronger customer lifetime value.”

Friction has a Hidden Cost
Many retailers use friction to validate good shoppers – and keep fraudsters at bay. But the report found that friction continues to cost retailers money at alarming rates. Seventy-eight percent of consumers surveyed admit they will likely abandon their online shopping carts if the process is too difficult or time-consuming.

Friction-filled experiences, particularly with complicated shipping and return policies, can erode trust in brands, driving customers away. Ninety-five percent of consumers surveyed said that shipping policies are important in deciding where to shop, with 53% abandoning their purchase in the last three months due to restrictive shipping policies. The same goes for returns: 89% said that return policies are important, with 22% admitting they’ve abandoned a purchase due to restrictive policies.

Loyal to Loyalty Programs 
The report also found that, despite consumers seeking loyalty programs from their favorite brands, their trust is eroded by security issues with these perks. Seventy-two percent of consumers surveyed agreed that loyalty programs influence where they shop, yet just under 1 in every 5 has been the victim of loyalty abuse – having their online points/rewards stolen – in the last three months.

Retailers attempting to drive customer lifetime value through their loyalty programs must invest in securing and protecting customer accounts to ensure bad actors aren’t taking advantage.

Holiday Shopping Stress Test 
The holiday shopping season will be a stress test for retailers – those able to maintain trust with consumers will secure more wallet share. According to the report, nearly half (48%) of consumers surveyed will spend the same or more on online holiday shopping in 2024, with 48% planning to use buy now, pay later (BNPL) for their purchases. The question isn’t whether consumers will shop this holiday season, but where and how they will choose to spend their money.

“Brands are future-proofing their businesses to thrive in an uncertain economic environment with unpredictable consumer behavior,” said Reitblat. “One of the biggest changes they can make is to invest in knowing who their good customers are so that they can deliver tailored experiences and build lifetime value through mutual trust.”

To read the full 2024 Trust Premium Report, visit: https://explore.forter.com/2024-trust-premium-report.

Methodology
The research was conducted by Opinion Matters in June 2024. The survey gathered responses from 2,000 adults aged 18+ who have at least two active online eCommerce accounts and shopped online at least once in the last three months in the UK and USA. There were 1,000 respondents from each territory.

About Forter
Forter is the Trust Platform for digital commerce. We make accurate, instant assessments of trustworthiness across every step of the buying journey. Our ability to isolate fraud and protect consumers is why Nordstrom, Instacart, Priceline and leaders across industries have trusted us to process more than $1 trillion in transactions. Our deep understanding of identity and use of automation helps businesses prevent fraud, maximize revenue and deliver superior experiences for their consumers.

About Opinion Matters
Opinion Matters is an award-winning insight agency. Their consultants create bespoke market research solutions for businesses, organizations, and agencies worldwide. They are experts in creating concepts, implementing and managing projects, analyzing results and reporting. The agency operates internationally, offering highly targeted niche panels that are more pertinent to specialist audiences and media requirements. Generic samples are also available.

Opinion Matters abides by and employs members of the Market Research Society and follows the MRS code of conduct and ESOMAR principles. Opinion Matters is also a member of the British Polling Council.

Media contact:
forter@missionnorth.com

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ICEYE expands its Earth Observation capabilities with launch of two SAR satellites for mid-inclination orbit on the Bandwagon-2 mission with SpaceX

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2 hours ago

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December 21, 2024

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Mid-inclination orbit provides more SAR-imaging opportunities at middle latitudes of the globe for ICEYE customers.

HELSINKI, Finland, Dec. 21, 2024 /PRNewswire/ — ICEYE, the global leader in SAR satellite operations for Earth Observation and persistent monitoring, announced today that it has launched two new satellites to its constellation of SAR satellites. Both satellites expand the availability of ICEYE’s latest imaging technology to deliver additional 25 cm imaging capacity. The satellites were integrated via Exolaunch and launched as part of the Bandwagon-2 rideshare mission with SpaceX from Vandenberg Space Force Base in California, USA. Both satellites have established communication, and early routine operations are underway. With today’s launch, ICEYE has successfully launched 40 satellites into orbit since 2018, with nine satellites launched in 2024 alone.

The new SAR satellites were launched into mid-inclination orbits; compared to a polar orbit, these mid-inclination orbits provide more than twice the collection opportunities at middle latitudes of the globe. ICEYE customers have many areas of interest in these middle latitudes (+/- 45 degrees), and these customers will benefit from increased persistence over these regions. Customers with imaging interests outside these middle latitudes will continue to benefit from the frequent revisit enabled by ICEYE’s dozens of satellites in polar orbits. ICEYE’s unique mix of mid-inclination and polar orbits provides its customers with deep revisit capabilities for targets all around the globe. The new satellites will serve ICEYE’s commercial missions as part of the world’s largest SAR satellite constellation owned and operated by ICEYE.

Rafal Modrzewski, CEO and Co-founder of ICEYE said: “This launch marks another significant milestone in ICEYE’s ability to provide our customers with a rich diversity of collection opportunities. We bolster our industry-leading SAR constellation and expand our customers’ collection opportunities in the areas most important to them.”

Today’s launch is another step forward in ICEYE’s steady drumbeat of innovative breakthroughs in Earth Observation. This year alone, ICEYE has, for example, introduced Dwell Precise, a new 25 cm imaging mode that offers its customers the highest-fidelity 25cm imaging capability, and adds advanced capability to ICEYE’s line of Dwell products; launched an API that allows customers to directly task its SAR satellite constellation; and launched ICEYE Ocean Vision to provide actionable intelligence for maritime domain awareness.

About ICEYE

ICEYE delivers unparalleled persistent monitoring capabilities to detect and respond to changes in any location on Earth, faster and more accurately than ever before.

Owning the world’s largest synthetic aperture radar (SAR) satellite constellation, ICEYE provides objective, near real-time insights, ensuring that customers have unmatched access to actionable high-quality data, day or night, even in challenging environmental conditions. As a trusted partner to governments and commercial industries, ICEYE delivers intelligence in sectors such as insurance, natural catastrophe response and recovery, security, maritime monitoring, and finance, enabling decision-making that contributes to community resilience and sustainable development.

ICEYE operates internationally with offices in Finland, Poland, Spain, the UK, Australia, Japan, UAE, Greece, and the US.  We have more than 700 employees, inspired by the shared vision of improving life on Earth by becoming the global source of truth in Earth Observation.

Media contact: press@iceye.com

Visit www.iceye.com and follow ICEYE on LinkedIn and X for the latest updates and insights.

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Wrap Up the Holidays with Bedsure Exceptional Discounts

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3 hours ago

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December 21, 2024

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NEW YORK, Dec. 21, 2024 /PRNewswire/ — The holiday season has arrived, and Bedsure is bringing warmth and coziness to gift-giving with exceptional discounts on a selection of premium products. From luxurious throw blankets to versatile wearable blankets and complete bed-in-a-bag sets, Bedsure offers ideal holiday gifts for everyone. With special discounts, this is the perfect opportunity to bring comfort and joy to loved ones.

Top Picks for This Holiday Season

1. Arch Shaggy Sherpa Fleece Blanket – 28% Off
This ultra-soft throw, now just $12.99 (original price $17.99), combines warmth with elegance. Featuring a stylish jacquard pattern, it adds charm to any space and serves as a versatile gift or companion for chilly evenings. Lightweight yet cozy, this blanket is designed to provide comfort and durability.

2. Sherpa Fleece Wearable Blanket – 20% Off
The ultimate gift of comfort, this wearable blanket features a plush flannel exterior and Sherpa lining for luxurious warmth. Thoughtful details such as ribbed cuffs and spacious pockets make it a practical choice for lounging or staying cozy during the holidays. Now available for $23.99 (original price $29.99), this winter essential offers unmatched value.

3. Vegan Fur Blanket – 43% Off
A touch of luxury is easy to achieve with the Bedsure Vegan Fur Blanket, priced at $33.99 (original price $59.99). This ultra-fine faux fur throw provides elegance and comfort, mimicking the softness and texture of real fur in a cruelty-free design. It’s perfect for cozying up or making a stylish statement.

4. Marilyn Monroe™ Sherpa Blanket – 67% Off
Hollywood glamour meets comfort with the Marilyn Monroe™ Sherpa Blanket. Inspired by pop art, this lightweight and cozy throw features a vibrant design that pays tribute to an icon. At just $9.99 (original price $29.99), it’s a stylish yet affordable holiday gift.

5. Pintuck Bed-in-a-Bag – 7-Piece – 64% Off
The all-in-one 7-piece bedding set, available for $26.79 (original price $74.99), transforms any bedroom with its elegant pinch pleat design and cloud-like microfiber comforter. Combining sophistication with practicality, it’s a thoughtful gift or the perfect holiday home upgrade.

Why Choose Bedsure This Holiday Season?

Unbeatable Discounts: Save up to 67% on top products that blend comfort and style.Perfect for Every Occasion: Whether it’s a Christmas gift, a New Year surprise, or an upgrade for the home, Bedsure’s collection offers a variety of options.High-Quality Comfort: Each product is crafted with premium materials to ensure warmth, softness, and long-lasting durability.

This holiday season, Bedsure provides the perfect opportunity to share comfort and joy. Exclusive deals are available for a limited time, making it the ideal moment to explore the collection and make the season unforgettable.

About Bedsure:

Founded in 2016, Bedsure is a leading home textile brand with products sold to over 15 million customers worldwide. Currently, Bedsure has over 50 bestselling home products in 8 countries and has maintained a compound growth rate of 100% for five consecutive years. While Bedsure has grown into a global company with diverse products to meet different customer needs, its focus on comfortable home products and everyday value stays the same. For more information, visit Bedsure’s official website https://bedsurehome.com/, or Amazon shop https://www.amazon.com/bedsure. Stay in touch with Bedsure on social media @bedsurehome.

View original content:https://www.prnewswire.com/news-releases/wrap-up-the-holidays-with-bedsure-exceptional-discounts-302337822.html

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Juliettdate Launches Drafts Feature to Ensure More Seamless Communication for Users

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4 hours ago

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December 21, 2024

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Juliettdate, an online dating platform, has introduced a new feature called Drafts to improve communication on its dating platform.

TALLINN, Estonia, Dec. 21, 2024 /PRNewswire-PRWeb/ — Picture this: you’ve found an interesting match on a dating website, your conversation flows, and messages fly back and forth as you dive into an engaging discussion. Then, a technical glitch happens — your browser crashes, or you accidentally close the chat. Suddenly, the message you were crafting is gone, and you can’t quite remember what you wanted to say.

To make sure moments like this don’t disrupt your conversations, Juliettdate has introduced the Drafts feature. This handy addition allows users to save unsent or incomplete messages for up to 30 days. You can revisit, edit, and send your drafts at any time during this period.

How Draft Feature on Juliettdate Works

Messages are automatically saved as drafts every few seconds, requiring no action from the user. No matter if you’re composing a thoughtful reply or managing multiple conversations on the go, your progress remains securely saved.Drafts are synced across the platform’s web and mobile versions, allowing users to pick up right where they left off, whether on their phone or desktop.After 30 days, messages that haven’t been acted upon will be automatically removed.

The idea for the Drafts feature came straight from user feedback. Many shared how frustrating it was to lose messages mid-conversation, especially when the dialogue was meaningful. With this feature, Juliettdate users can stay connected and maintain the rhythm of their chats without worrying about interruptions or lost words.

The Drafts feature is just one of many ways Juliettdate works to improve the platform. In 2024, the company conducted over 120 product tests to improve the functionality and usability of its dating platform.

Along with working on user functionality, Juliettdate is constantly enhancing the security of its site by leveraging different measures. For instance, the platform has incorporated a patented AI anti-fraud solution that swiftly detects fraudulent activities, ensuring a safer environment for users. Additionally, Juliettdate employs robust moderation systems to identify and remove fraudulent accounts and unwanted content, further protecting its community.

About Juliettdate

Juliettdate is an online dating platform that connects those interested in meaningful relationships. It provides a space for users to chat and build connections with people from different countries.

Media Contact

Olive Parra, Juliettdate, 1 888 234-6786, smm@juliettdate.com, https://juliettdate.com/

View original content to download multimedia:https://www.prweb.com/releases/juliettdate-launches-drafts-feature-to-ensure-more-seamless-communication-for-users-302336078.html

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