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transcosmos enhances GenAI-powered contact center operations features at its CX Squares

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Boosts productivity with AI assistant for analytics & supervisors and automates operations with AI assistant for customer service

TOKYO, Aug. 30, 2024 /PRNewswire-PRWeb/ — transcosmos hereby announces that the company has successfully developed a solution that helps contact center supervisors and agents and drastically enhances contact center service quality by incorporating generative AI (GenAI) to its contact center management platform. transcosmos will start delivering this GenAI-powered solution to clients for which transcosmos manages all customer touchpoints across their entire customer service channels at the company’s centers—CX Square—throughout Japan.

Combining the latest technologies and contact center operations expertise, transcosmos CX Square enhances CX and optimizes costs for clients at the same time.

The solution helps contact center supervisors reduce their on-site management workload such as performing initial log analysis, identifying knowledge gaps, and training new agents, thereby enabling supervisors to focus on their core task—CX enhancement. GenAI-powered solutions also enable agents to maintain service quality and perform associated tasks more efficiently. What’s more, feedback from AI encourages agents to develop themselves. Using AI-powered suggestions, self-motivated agents deliver high-value-added customer services, which in turn brings a greater CX to customers.

With its voice recognition solution transpeech, transcosmos has been offering AI-powered services including emotion analysis, automated conversation monitoring, quality monitoring, dialogue summarization, conversation analysis, and VoC analysis. Now, with GenAI in place, each of the above features have been upgraded.

Combining the latest technologies and contact center operations expertise, transcosmos CX Square enhances CX and optimizes costs for clients at the same time.

trans-AI Management (AI assistant for analytics and supervisors) assists a range of supervisors’ tasks and drastically cuts their workload for training and analytical tasks.

Education AI assistant trains and develops agents. AI-powered real-time escalation process. AI generates plans for improvement based on automated customer support data analysis AI automatically creates and updates Q&As.

trans-AI Assist (AI assistant for customer service) not only helps agents offer suggestions to customers, but also encourages agents to grow themselves with AI-powered features such as customer service quality assessment and feedback.

AI suggests appropriate knowledge during calls and chats in real time to help agents serve customers appropriately. AI checks customer service quality to ensure that agents inform customers of all necessary information adequately. AI summarizes conversations and creates logs, thereby saving after call work such as call/chat history management. AI analyzes customer service data and automatically extracts strengths, weaknesses, and opportunities for improvement to include in feedback

Success case example 
Implementing AI-powered education at contact centers will reduce supervisors’ workload, increase agents’ knowledge retention rate, save initial training time period, and enhance customer service quality. Without any human involvement, new agents can go through role-play sessions 10 times more than the traditional manned training. Also, automated check and feedback loop on trainees’ conversation helps standardize service quality. AI-powered education brings many more benefits in various occasions including cutting service history data entry time by as much as 80%, and more.

transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost optimization through our 182 bases across 35 countries/regions with a focus on Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients’ excellent products and services to consumers in 46 countries/regions around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever-changing business environment. Visit us here https://www.trans-cosmos.co.jp/english/

Media Contact
transcosmos inc., transcosmos inc., +81-3-6709-2251, pressroom@trans-cosmos.co.jp, https://www.trans-cosmos.co.jp/english/

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SOURCE transcosmos inc.

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VPN Proxy Master Leads the 2024 VPN Market with New Features and Holiday Deals

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SINGAPORE, Dec. 22, 2024 /PRNewswire/ — As the demand for online privacy reaches unprecedented levels, the global VPN market has seen a remarkable surge of over 30% in 2024. Addressing this growing need for secure and unrestricted internet access, VPN Proxy Master, a trusted name in network security, has introduced significant updates and exclusive offers to empower users worldwide.

A Growing Need for Privacy: VPN Market Trends in 2024

With increasing concerns over cybersecurity, the VPN market has become essential for professionals and everyday users alike. The growth in 2024 has been driven by heightened awareness of data privacy, as cyber threats and public Wi-Fi risks make secure browsing a top priority.

VPN Proxy Master continues to lead the charge in the cyber security space, offering cutting-edge security features that protect users from various online vulnerabilities. From securing sensitive work documents to maintaining anonymity while streaming, VPN Proxy Master is designed to meet the diverse needs of its growing user base.

Enhanced Features for Windows Users

One of VPN Proxy Master’s most exciting updates for 2024 is the introduction of seven free server options for Windows users, expanding access far beyond the single US-based server previously available. This feature ensures a smoother and more flexible browsing experience, allowing users to choose the best connection for their location and needs.

“Our goal has always been to provide users with unparalleled convenience and security,” says a VPN Proxy Master spokesperson. “This update is part of our commitment to creating a user-friendly platform that exceeds expectations.”

Why Users Choose VPN Proxy Master

With over 6,000 fully encrypted servers worldwide, VPN Proxy Master has become a preferred choice for professionals and individuals seeking secure online solutions. The platform’s top features include:

100% No-Log Policy: User activity is never tracked or storedAES 256-Bit Encryption: The highest standard of online securityMulti-Device Coverage: Protect up to six devices simultaneouslyExceptional User Reviews: High ratings from satisfied customersLightning-Fast Connections: Optimised servers ensure speed without compromise

Users Are Empowering Online Freedom

Across the globe, VPN Proxy Master users are benefiting from its powerful features.

Jonathan, a frequent traveler from the US, shares: “I rely on VPN Proxy Master to access work files securely when I’m on public Wi-Fi. It’s fast, reliable, and keeps my data safe.”Sophie, a digital nomad from the UK, adds: “Online privacy is non-negotiable for me. VPN Proxy Master ensures I can browse and work securely, no matter where I am.”

These testimonials illustrate how VPN Proxy Master not only protects users but also enhances their productivity and peace of mind.

Celebrate the Holidays with a Special Christmas Offer

As a token of appreciation for its loyal users, VPN Proxy Master is introducing an exclusive Christmas promotion. From now until January 2, 2025, customers purchasing a VPN subscription will receive an additional three months of service free. This limited-time offer provides an excellent opportunity for users to safeguard their online activities during the festive season and into the new year.

The Most Secure Global VPN for Professionals

VPN Proxy Master’s dedication to innovation and user-focused solutions has cemented its position as a leader in the industry. With a no-log policy, AES 256-bit encryption, and multi-device support, the platform is designed for users who value privacy, efficiency, and reliability.

Join the VPN Proxy Master Community

The company’s mission is to make the Internet a safer and more accessible space for all. Whether you’re a professional protecting sensitive work data, a student seeking unrestricted access to resources, or a family looking to enhance online safety, VPN Proxy Master has the right solution for you.

To learn more about VPN Proxy Master, explore its features, or take advantage of the Christmas promotion, visit the official website at vpnproxymaster.com or follow our X account: https://x.com/VPNProxyMaster_ for the latest updates and offers.

About VPN Proxy Master
VPN Proxy Master is a flagship product of Lemon Clove Pte. Limited, committed to delivering advanced VPN technology to users worldwide. With an emphasis on privacy, security, and reliability, the platform empowers users to take control of their digital experiences in an increasingly connected world.

For inquiries, please contact:
Email: support@vpnproxymaster.com 

This holiday season, give yourself the gift of online security with VPN Proxy Master—where privacy and performance meet.

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/vpn-proxy-master-leads-the-2024-vpn-market-with-new-features-and-holiday-deals-302338031.html

SOURCE VPN Proxy Master

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Goldpac Wins the 2024 KPMG China Corporate Governance Pioneers Award

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HONG KONG, Dec. 23, 2024 /PRNewswire/ — Recently, KPMG China announced the winners of the Second KPMG ESG 50 Awards • 2024. Goldpac was awarded with the Corporate Governance Pioneers with its outstanding performance in terms of governance structures, decision-making mechanisms, internal control, information disclosure, protection of shareholders’ equity, etc. 

As the leading fintech enterprise around the globe, Goldpac has always maintained good profitability since its listing, and has achieved a total revenue of RMB 16.1 billion and a total profit of RMB 1.9 billion, remaining leading profitability in the industry. While committing itself to steady growth, Goldpac also maintains an active and stable dividend policy to actively return to its shareholders.

At the same time, Goldpac attaches great importance on technology development and sustainable growth. Riding the wave of global digitalisation, Goldpac is accelerating the promotion of its digital and platform-based strategy, using the UMV platform that integrates cutting-edge technologies such as AI and big data to build an innovative ecosystem of secure payment chain with upstream and downstream industry participants. Moreover, Goldpac also continues to promote the expansion of secure payment chips into multiple fields, broadening its service territory.

Goldpac always combines its business operations with the co-development of the environment and the society, and has established an effective ESG governance system covering ESG objectives such as energy saving and emission reduction, promotion of green and low-carbon products, green procurement, digital construction, competitiveness and profitability.

Regarding the protection of shareholders’ equity, Goldpac adopts sufficient and effective information disclosure and market communication strategies to maintain good transparency, which is acknowledged by the capital market. Therefore,  Goldpac was awarded with many honors like the “Best Shareholder Return Listed Company”, the “Most Social Responsible Listed Company” , building a sustainable internal and external ecology. 

In recent years, ESG practices have become one of the key elements for corporate value realisation and resilient growth. Looking ahead, Goldpac will adhere to the global ESG development trend, give full play to its advantages in financial technology, and continuously improve its digital competitiveness to promote sustainable economic and social development.

View original content:https://www.prnewswire.com/apac/news-releases/goldpac-wins-the-2024-kpmg-china-corporate-governance-pioneers-award-302337109.html

SOURCE Goldpac Group

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JA Solar and Huawei Collaborate with UNESCO and Thailand’s Ministry of Education to Advance Green Education

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BEIJING, Dec. 23, 2024 /PRNewswire/ — JA Solar, a global leader in the PV industry, recently joined forces with Huawei, UNESCO, and Thailand’s Ministry of Education to launch a green education initiative at the Banna District Learning Encouragement Center in Nakhon Nayok Province, Thailand. The project aims to provide clean energy solutions and digital education opportunities to 11 schools and community centers, fostering a new generation equipped with green skills and digital literacy.

As a key component of this initiative, JA Solar donated its high-efficiency n-type PV modules, DeepBlue 4.0 Pro, to schools, deeply engaging in the construction of a green school education system by installing solar PV and energy storage equipment in multiple middle schools, and providing training on the application and management of green energy for teachers and students to help them understand the practical value of clean energy. DeepBlue 4.0 Pro, renowned for its high conversion efficiency and high reliability, enabling schools to achieve a sustainable clean energy supply.

Moreover, JA Solar is committed to enhancing vocational education by helping schools establish dedicated training bases for solar PV system installation. Through comprehensive practical courses, students gain vital skills in installation, maintenance, and operation of PV systems, preparing them for future careers in the burgeoning renewable energy sector.

One of the project’s first implementation sites, Kanchanapisek Vocational Training College, is integrating the donated solar PV system into its teaching curriculum. Students benefit from simulated real-world installation and maintenance scenarios, gaining key employability skills. Meanwhile, at the Banna District Learning Encouragement Center, JA Solar and its partners installed solar energy storage systems for the community library and learning center. In addition, a “Digital Bus” was introduced to offer mobile digital education, providing free training on telecommunications, cybercrime awareness, and green energy to local residents and students. These efforts not only improve the community’s energy efficiency but also create valuable learning and development opportunities.

With plans to extend this program to additional schools and communities, JA Solar and its partners aim to maximize the dual benefits of green energy and digital education, contributing significantly to sustainable development in Thailand and globally.

“We are honored to contribute to Thailand’s green education project,” said Aiqing Yang, Executive President of JA Solar. “Upholding our mission of ‘Developing Solar Power to Benefit the Planet,’ this initiative not only accelerates Thailand’s energy transition but also empowers students with practical knowledge to build a sustainable future. Looking ahead, JA Solar will continue to deliver green energy solutions and educational resources to more regions, advancing together toward a low-carbon, sustainable future.”

Follow us on LinkedIn and Facebook  to know more about JA Solar.

 

SOURCE JA Solar Technology Co., Ltd.

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