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ICF Reports Second Quarter 2024 Results

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— Favorable Business Mix and Higher Utilization Drove Strong EPS Performance —

— Record Business Development Pipeline of $10.5 Billion at Quarter-End —

— Increasing Full Year EPS and EBITDA Guidance Primarily to Reflect Mix Shift —

Second Quarter Highlights: 

Revenue Increased 2% to $512 Million; Up 6% Excluding DivestituresNet Income Was $25.6 Million and GAAP EPS Was $1.36, Up 27% Non-GAAP EPS1 Was $1.69, Up 8%EBITDA1 Was $55.6 Million, Up 17%; Adjusted EBITDA1 Was $56.0 Million, Up 10%Contract Awards Were a Record $810 Million, Up 83% Year-on-Year for a TTM Book-to-Bill Ratio of 1.40

RESTON, Va., Aug. 1, 2024 /PRNewswire/ — ICF (NASDAQ: ICFI), a global consulting and technology services provider, reported results for the second quarter ended June 30, 2024.

Commenting on the results, John Wasson, chair and chief executive officer, said, “We delivered strong performance across all key financial metrics in the second quarter, demonstrating the benefits of our diversified portfolio and reflecting continued favorable business mix. Revenues increased 2% year-on-year and increased 6% from last year’s levels adjusting for the divestiture of our commercial marketing business lines in 2023.

“Similar to the first quarter, our second quarter results were led by robust growth in higher-margin revenues from commercial energy clients. We experienced especially strong demand from our utility clients for ICF’s core energy efficiency programs as well as our expanded offerings in priority areas including grid resilience, electrification, decarbonization and flexible load management, all of which are particularly relevant given the growth in data center demand. Revenues from our Energy, Environment, Infrastructure and Disaster Recovery client market increased 14% to account for 45% of ICF’s second quarter revenues, compared to its 41% contribution to last year’s second quarter revenues.

“Margin expansion was a key driver of our strong second quarter earnings. In addition to favorable business mix and higher utilization, margin performance reflected lower facility costs, together with the benefits of our increased scale. Also, lower depreciation and amortization expense and lower interest expense enhanced our net income and earnings per share results for the period.

“This was a record second quarter of contract awards for ICF, which reached $810 million, representing a quarterly book-to-bill ratio of 1.58 and a trailing twelve-month book-to-bill ratio of 1.40. New business wins accounted for approximately 55% of our first half awards, demonstrating how well ICF’s capabilities are aligned with client spending priorities. Additionally, an increasing percentage of the value of our year-to-date awards represented contracts that include an AI component, a good indicator of our recognized expertise in this high-demand area.”

Second Quarter 2024 Results

Second quarter 2024 total revenue was $512.0 million, a 2.4% increase from the $500.1 million reported in the second quarter of 2023, and up 6.2% from last year’s second quarter revenues adjusted for the divestiture of our commercial marketing business lines. Subcontractor and other direct costs were 25.9% of total revenues compared to 27.5% in last year’s second quarter. Operating income was $42.4 million, up 32.3% from $32.0 million last year, and operating margin on total revenue expanded to 8.3% from 6.4%. Net income totaled $25.6 million, and GAAP EPS was $1.36 per share. This compares to net income and GAAP EPS of $20.3 million, and $1.07, respectively, reported in the second quarter of 2023, which included $3.5 million, or $0.13 per share of tax-effected special charges. In the 2024 second quarter, the company’s tax rate was 26.3% compared to 4.4% in the 2023 second quarter.

Non-GAAP EPS increased 7.6% to $1.69 per share, from $1.57 per share reported in the comparable period in 2023. EBITDA was $55.6 million, 17.2% above the $47.5 million reported in the year-ago period. Adjusted EBITDA increased 9.9% to $56.0 million from $51.0 million for the comparable period in 2023.

Backlog and New Business

Total backlog was $3.8 billion at the end of the second quarter of 2024. Funded backlog was $1.7 billion, or 45% of the total backlog. The total value of contracts awarded in the 2024 second quarter was $810 million, up 83% year-on-year for a book-to-bill ratio of 1.58, and trailing twelve-month contract awards totaled $2.8 billion, up 12% year-on-year for a book-to-bill ratio of 1.40.

Government Revenue Second Quarter 2024 Highlights

Revenue from government clients was $387.0 million, up 1.8% year-over-year. 

U.S. federal government revenue was $273.5 million, an increase of 0.2% compared to the $273.1 million reported in the second quarter of 2023 and was unfavorably impacted by a year-over-year decrease in revenues from subcontractor and other direct costs of $9.1 million in the quarter. Federal government revenue accounted for 53.4% of total revenue, compared to 54.6% of total revenue in the second quarter of 2023.U.S. state and local government revenue increased 4.7% to $84.8 million, from $81.1 million in the year-ago quarter. State and local government clients represented 16.6% of total revenue, up from 16.2% from the second quarter of 2023.International government revenue was $28.7 million, up 9.5% from the $26.2 million reported in the year-ago quarter. International government revenue represented 5.6% of total revenue, compared to 5.2% in the second quarter of 2023.

Key Government Contracts Awarded in the Second Quarter 2024

Notable government contract awards won in the second quarter of 2024 included:

Health and Social Programs

A recompete contract with a value of $236.8 million with the U.S. Agency for International Development Bureau for Global Health to continue to deliver the Demographic and Health Surveys Program.Two recompete framework contracts with a combined value of $6.5 million with a directorate general of the European Commission to provide evaluation services.

IT Modernization

A new subcontract with a value of $87.7 million to continue modernizing and executing the Centers for Medicare and Medicaid Services Quality Payment Program.A contract extension with a value of $29.8 million with a U.S. federal agency to continue to provide digital modernization services.A new contract with a value of $16.8 million with the U.S. Federal Emergency Management Agency (FEMA) to build a cloud-based data exchange platform to improve the efficiency and cost-effectiveness of FEMA’s disaster response and recovery efforts.A contract extension with a value of $15.2 million with a U.S. federal agency to continue to provide digital modernization and maintenance services.

Disaster Management and Mitigation

A recompete contract with a value of $84.1 million with the Government of Puerto Rico’s Public-Private Partnership Authority to continue supporting long-term disaster recovery and mitigation efforts across the territory.

Climate, Energy and Environment

A recompete contract with a ceiling of $17.1 million with The Los Angeles County Southern California Regional Energy Network to design and deliver their full portfolio of residential energy efficiency programs.A recompete master services agreement with a ceiling of $11.7 million with a Western U.S. state transportation department to provide on-call environmental services.A contract modification with a value of $7.6 million with a Northwest U.S. public utility to support its public electric vehicle charging program.

Commercial Revenue Second Quarter 2024 Highlights

Commercial revenue was $125.0 million, compared to $119.8 million reported in the second quarter of 2023, up 22.6% compared to revenues of $101.9 million excluding divestitures in 2023.

Energy markets revenue, which includes energy efficiency programs, increased 24.8% and represented 86.6% of commercial revenue.Commercial revenue accounted for 24.4% of total revenue compared to 23.9% of total revenue in the 2023 second quarter.

Key Commercial Contracts Awarded in the Second Quarter of 2024

Notable commercial awards won in the second quarter of 2024 included:

Energy Markets

A large multimillion-dollar recompete contract with a Northeastern U.S. utility to provide program implementation services for its residential energy efficiency portfolio.A new contract with a Northeastern U.S. utility to provide program implementation services for its residential and commercial and industrial (C&I) energy efficiency programs.A contract modification with a Northeastern U.S. utility to continue to serve as the utility’s agency of record for its energy efficiency programs.A new contract with a Northwestern U.S. utility to support its portfolio of energy efficiency products programs.A subcontract modification to administer a Midwestern U.S. utility’s pilots program.A new contract with an Eastern U.S. utility to provide program implementation services for its residential and C&I energy efficiency programs.

Dividend Declaration

On August 1, 2024, ICF declared a quarterly cash dividend of $0.14 per share, payable on October 11, 2024, to shareholders of record on September 6, 2024.

Summary and Outlook

“Following our strong year-to-date performance and based on our current visibility for continued favorable business mix and utilization metrics, we are pleased to increase our earnings per share and adjusted EBITDA guidance for full year 2024. Our revised guidance is for GAAP EPS in the range of $5.60 to $5.90 and Non-GAAP EPS of $6.95 to $7.25, up $0.35 from prior guidance and representing year-on-year growth of 32.2% and 9.2%, respectively, at the midpoints. Adjusted EBITDA is now expected to range between $225 million and $235 million, up from our prior guidance of $220 million to $230 million. The midpoint of this range will result in ICF achieving the three-year EBITDA objective we provided at our 2022 Investor Day adjusted for the 2023 divestitures, and we expect to accomplish this with substantially fewer acquisitions than originally contemplated.

“Our first half results have put us on track to achieve our full year revenue guidance for 2024. Based on our current visibility, we expect our Energy, Environment, Infrastructure and Disaster Recovery client market to show robust growth in the second half of this year, continuing to more than offset results in our Health and Social Programs client market, where gross revenue comparisons have been impacted by lower pass-through revenues. Operating cash flow guidance remains at approximately $155 million.

“A growing backlog and our record business development pipeline of $10.5 billion at the end of the second quarter support our expectations for continued strong growth in 2024 and give us confidence in ICF’s ability to continue to grow at a high single-digit rate in the coming years. We are experiencing high demand from commercial clients for our energy and environmental expertise and implementation skills. We have excellent credentials to assist state and local government clients in meeting their planning, resilience and mitigation objectives, as well as supporting their disaster recovery efforts. We also have significantly expanded our capabilities in areas in the federal government that have bipartisan support, particularly IT modernization, which remains an area of priority spending.

“We appreciate the tremendous contributions of our staff in driving the success of ICF by supporting our clients with multi-disciplinary advisory work and cross-cutting implementation skills. Their passion for their work and for the impact it has on society is ICF’s ‘secret sauce’,” Mr. Wasson concluded.

1 Non-GAAP EPS, EBITDA, and Adjusted EBITDA are non-GAAP measurements. A reconciliation of all non-GAAP measurements to the most applicable GAAP number is set forth below. GAAP EPS refers to U.S. GAAP Diluted EPS. Non-GAAP EPS refers to Non-GAAP Diluted EPS. Special charges are items that were included within our consolidated statements of comprehensive income but are not indicative of ongoing performance and have been presented net of applicable U.S. GAAP taxes. The presentation of non-GAAP measurements may not be comparable to other similarly titled measures used by other companies.

About ICF
ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Caution Concerning Forward-looking Statements
Statements that are not historical facts and involve known and unknown risks and uncertainties are “forward-looking statements” as defined in the Private Securities Litigation Reform Act of 1995. Such statements may concern our current expectations about our future results, plans, operations and prospects and involve certain risks, including those related to the government contracting industry generally; our particular business, including our dependence on contracts with U.S. federal government agencies; and our ability to acquire and successfully integrate businesses. These and other factors that could cause our actual results to differ from those indicated in forward-looking statements that are included in the “Risk Factors” section of our securities filings with the Securities and Exchange Commission. The forward-looking statements included herein are only made as of the date hereof, and we specifically disclaim any obligation to update these statements in the future.

Note on Forward-Looking Non-GAAP Measures
The company does not reconcile its forward-looking non-GAAP financial measures to the corresponding U.S. GAAP measures, due to the variability and difficulty in making accurate forecasts and projections and because not all of the information necessary for a quantitative reconciliation of these forward-looking non-GAAP financial measures (such as the effect of share-based compensation or the impact of future extraordinary or non-recurring events like acquisitions) is available to the company without unreasonable effort. For the same reasons, the company is unable to estimate the probable significance of the unavailable information. The company provides forward-looking non-GAAP financial measures that it believes will be achievable, but it cannot accurately predict all of the components of the adjusted calculations, and the U.S. GAAP financial measures may be materially different than the non-GAAP financial measures.

Investor Contacts:

Lynn Morgen, ADVISIRY PARTNERS, lynn.morgen@advisiry.com +1.212.750.5800
David Gold, ADVISIRY PARTNERS, david.gold@advisiry.com +1.212.750.5800

Company Information Contact:
Lauren Dyke, ICF, lauren.dyke@ICF.com +1.571.373.5577

ICF International, Inc. and Subsidiaries

Consolidated Statements of Comprehensive Income

(Unaudited)

Three Months Ended

Six Months Ended

June 30,

June 30,

(in thousands, except per share amounts) 

2024

2023

2024

2023

Revenue

$                    512,029

$                 500,085

$              1,006,465

$                  983,367

Direct costs

329,331

325,404

639,864

637,969

Operating costs and expenses:

Indirect and selling expenses

127,091

126,522

256,185

250,255

Depreciation and amortization

4,909

6,826

10,483

13,135

Amortization of intangible assets

8,291

9,286

16,582

18,510

Total operating costs and expenses

140,291

142,634

283,250

281,900

Operating income

42,407

32,047

83,351

63,498

Interest, net

(7,703)

(10,132)

(15,941)

(19,589)

Other income (expense)

36

(677)

1,666

(1,235)

Income before income taxes

34,740

21,238

69,076

42,674

Provision for income taxes

9,129

926

16,148

5,964

Net income

$                     25,611

$                   20,312

$                  52,928

$                    36,710

Earnings per Share:

Basic

$                         1.37

$                       1.08

$                      2.82

$                        1.95

Diluted

$                         1.36

$                       1.07

$                      2.80

$                        1.94

Weighted-average Shares:

Basic

18,738

18,791

18,748

18,785

Diluted

18,861

18,919

18,912

18,942

Cash dividends declared per common share

$                         0.14

$                       0.14

$                      0.28

$                        0.28

Other comprehensive (loss) income, net of tax

(343)

3,151

341

1,817

Comprehensive income, net of tax

$                     25,268

$                   23,463

$                  53,269

$                    38,527

 

ICF International, Inc. and Subsidiaries

Reconciliation of Non-GAAP financial measures (2)

(Unaudited)

Three Months Ended

Six Months Ended

June 30,

June 30,

(in thousands, except per share amounts)

2024

2023

2024

2023

Reconciliation of Revenue, Adjusted for Impact of Exited Business

Revenue

$                512,029

$                500,085

$           1,006,465

$              983,367

Less: Revenue from exited business (3)

(17,831)

(46,148)

Total Revenue, Adjusted for Impact of Exited Business

$                512,029

$                482,254

$           1,006,465

$              937,219

Reconciliation of EBITDA and Adjusted EBITDA (4)

Net income

$                  25,611

$                  20,312

$                52,928

$                36,710

Interest, net

7,703

10,132

15,941

19,589

Provision for income taxes

9,129

926

16,148

5,964

Depreciation and amortization

13,200

16,112

27,065

31,645

EBITDA

55,643

47,482

112,082

93,908

Impairment of long-lived assets (5)

894

Acquisition and divestiture-related expenses (6)

2,103

66

2,906

Severance and other costs related to staff realignment (7)

370

1,365

735

3,860

Charges for facility consolidations and office closures (8)

359

Pre-tax gain from divestiture of a business (9)

(1,715)

Total Adjustments

370

3,468

(914)

8,019

Adjusted EBITDA

$                  56,013

$                  50,950

$              111,168

$              101,927

Net Income Margin Percent on Revenue (10)

5.0 %

4.1 %

5.3 %

3.7 %

EBITDA Margin Percent on Revenue (11)

10.9 %

9.5 %

11.1 %

9.5 %

Adjusted EBITDA Margin Percent on Revenue (11)

10.9 %

10.2 %

11.0 %

10.4 %

Reconciliation of Non-GAAP Diluted EPS (4)

U.S. GAAP Diluted EPS

$                      1.36

$                      1.07

$                    2.80

$                    1.94

Impairment of long-lived assets

0.05

Acquisition and divestiture-related expenses

0.11

0.15

Severance and other costs related to staff realignment

0.02

0.07

0.04

0.20

Expenses related to facility consolidations and office closures (12)

0.04

0.02

Pre-tax gain from divestiture of a business

(0.09)

Amortization of intangibles

0.44

0.49

0.88

0.98

Income tax effects of the adjustments (13)

(0.13)

(0.17)

(0.21)

(0.34)

Non-GAAP Diluted EPS

$                      1.69

$                      1.57

$                    3.46

$                    3.00

(2) These tables provide reconciliations of non-GAAP financial measures to the most applicable GAAP numbers. While we believe that these non-GAAP financial measures may be useful in evaluating our financial information, they should be considered supplemental in nature and not as a substitute for financial information prepared in accordance with GAAP. Other companies may define similarly titled non-GAAP measures differently and, accordingly, care should be exercised in understanding how we define these measures.

(3) Revenue from the exited U.K. commercial marketing business (June 30, 2023), U.S. commercial marketing business (September 11, 2023), and Canadian mobile text aggregation business (November 1, 2023).

(4) Reconciliations of EBITDA, Adjusted EBITDA, and Non-GAAP Diluted EPS were calculated using numbers as reported in U.S. GAAP.

(5) Represents impairment of an intangible asset associated with the exit of our commercial marketing business in the United Kingdom in 2023.

(6) These are primarily third-party costs related to acquisitions and potential acquisitions, integration of acquisitions, and separation of discontinued businesses or divestitures.

(7) These costs are mainly due to involuntary employee termination benefits for our officers, and employees who have been notified that they will be terminated as part of a business reorganization or exit.

(8) These are exit costs associated with terminated leases or full office closures that we either (i) will continue to pay until the contractual obligations are satisfied but with no economic benefit to us, or (ii) paid upon termination and ceasing to use the leased facilities.

(9) Pre-tax gain resulting from the release of an escrow related to the 2023 divestiture of our U.S. commercial marketing business.

(10) Net Income Margin Percent on Revenue was calculated by dividing net income by revenue.

(11) EBITDA Margin Percent and Adjusted EBITDA Margin Percent on Revenue were calculated by dividing the non-GAAP measure by the corresponding revenue.

(12) These are exit costs related to actual office closures (previously included in Adjusted EBITDA) and accelerated depreciation related to fixed assets for planned office closures.

(13) Income tax effects were calculated using the effective tax rate, adjusted for certain discrete items, if any, of 26.3% and 25.6% for the three months ended June 30, 2024 and 2023, respectively, and 23.4% and 24.6% for the six months ended June 30, 2024 and 2023, respectively.

 

ICF International, Inc. and Subsidiaries

Consolidated Balance Sheets

(Unaudited)

(in thousands, except share and per share amounts)

June 30, 2024

December 31, 2023

ASSETS

Current Assets:

Cash and cash equivalents

$                       4,056

$                      6,361

Restricted cash

712

3,088

Contract receivables, net

209,351

205,484

Contract assets

222,767

201,832

Prepaid expenses and other assets

23,116

28,055

Income tax receivable

4,589

2,337

Total Current Assets

464,591

447,157

Property and Equipment, net

72,357

75,948

Other Assets:

Goodwill

1,219,083

1,219,476

Other intangible assets, net

78,321

94,904

Operating lease – right-of-use assets

124,637

132,807

Other assets

46,788

41,480

Total Assets

$                 2,005,777

$               2,011,772

LIABILITIES AND STOCKHOLDERS’ EQUITY

Current Liabilities:

Current portion of long-term debt

$                     12,375

$                    26,000

Accounts payable

110,704

134,503

Contract liabilities

20,102

21,997

Operating lease liabilities

21,176

20,409

Finance lease liabilities

2,567

2,522

Accrued salaries and benefits

93,834

88,021

Accrued subcontractors and other direct costs

52,661

45,645

Accrued expenses and other current liabilities

78,624

79,129

Total Current Liabilities

392,043

418,226

Long-term Liabilities:

Long-term debt

421,560

404,407

Operating lease liabilities – non-current

166,178

175,460

Finance lease liabilities – non-current

12,577

13,874

Deferred income taxes

16,421

26,175

Other long-term liabilities

53,673

56,045

Total Liabilities

1,062,452

1,094,187

Commitments and Contingencies

Stockholders’ Equity:

Preferred stock, par value $.001 per share; 5,000,000 shares
authorized; none issued

Common stock, par value $.001; 70,000,000 shares authorized; 24,130,664 and 23,982,132 shares
issued at June 30, 2024 and December 31, 2023, respectively; 18,757,022 and 18,845,521 shares
outstanding at June 30, 2024 and December 31, 2023, respectively

24

24

Additional paid-in capital

432,402

421,502

Retained earnings

822,784

775,099

Treasury stock, 5,373,642 and 5,136,611 shares at June 30, 2024 and December 31, 2023, respectively

(300,341)

(267,155)

Accumulated other comprehensive loss

(11,544)

(11,885)

Total Stockholders’ Equity

943,325

917,585

Total Liabilities and Stockholders’ Equity

$                 2,005,777

$               2,011,772

 

ICF International, Inc. and Subsidiaries

Consolidated Statements of Cash Flows

(Unaudited)

Six Months Ended

June 30,

(in thousands)

2024

2023

Cash Flows from Operating Activities

Net income

$                         52,928

$                         36,710

Adjustments to reconcile net income to net cash provided by operating activities:

Provision for credit losses

1,552

837

Deferred income taxes and unrecognized income tax benefits

(10,233)

(4,823)

Non-cash equity compensation

8,225

6,688

Depreciation and amortization

27,066

31,646

Gain on divestiture of a business

(1,715)

Other operating adjustments, net

470

128

Changes in operating assets and liabilities, net of the effects of acquisitions:

Net contract assets and liabilities

(23,561)

(38,332)

Contract receivables

(5,828)

8,856

Prepaid expenses and other assets

3,787

13,864

Operating lease assets and liabilities, net

(399)

2,894

Accounts payable

(23,569)

(22,742)

Accrued salaries and benefits

5,905

405

Accrued subcontractors and other direct costs

7,335

(2,173)

Accrued expenses and other current liabilities

13,075

(18,311)

Income tax receivable and payable

(3,633)

3,999

Other liabilities

(770)

233

Net Cash Provided by Operating Activities

50,635

19,879

Cash Flows from Investing Activities

Payments for purchase of property and equipment and capitalized software

(10,392)

(13,139)

Payments for business acquisitions, net of cash acquired

(32,664)

Proceeds from divestiture of a business

1,715

Net Cash Used in Investing Activities

(8,677)

(45,803)

Cash Flows from Financing Activities

Advances from working capital facilities

660,396

669,437

Payments on working capital facilities

(657,420)

(624,553)

Proceeds from other short-term borrowings

36,783

7,632

Repayments of other short-term borrowings

(46,933)

(2,483)

Receipt of restricted contract funds

1,269

4,940

Payment of restricted contract funds

(3,583)

(3,962)

Dividends paid

(5,257)

(5,271)

Net payments for stockholder issuances and share repurchases

(30,618)

(20,588)

Other financing, net

(1,145)

(905)

Net Cash (Used in) Provided by Financing Activities

(46,508)

24,247

Effect of Exchange Rate Changes on Cash, Cash Equivalents, and Restricted Cash

(131)

179

Decrease in Cash, Cash Equivalents, and Restricted Cash

(4,681)

(1,498)

Cash, Cash Equivalents, and Restricted Cash, Beginning of Period

9,449

12,968

Cash, Cash Equivalents, and Restricted Cash, End of Period

$                           4,768

$                         11,470

Supplemental Disclosure of Cash Flow Information

Cash paid during the period for:

Interest

$                         15,270

$                         19,129

Income taxes

$                         31,107

$                           8,450

 

ICF International, Inc. and Subsidiaries

Supplemental Schedule (14)

Revenue by client markets

Three Months Ended

Six Months Ended

June 30,

June 30,

2024

2023

2024

2023

Energy, environment, infrastructure, and disaster recovery

45 %

41 %

45 %

40 %

Health and social programs

38 %

41 %

39 %

41 %

Security and other civilian & commercial

17 %

18 %

16 %

19 %

Total

100 %

100 %

100 %

100 %

Revenue by client type

Three Months Ended

Six Months Ended

June 30,

June 30,

2024

2023

2024

2023

U.S. federal government

53 %

55 %

54 %

55 %

U.S. state and local government

17 %

16 %

16 %

16 %

International government

6 %

5 %

6 %

5 %

Total Government

76 %

76 %

76 %

76 %

Commercial

24 %

24 %

24 %

24 %

Total

100 %

100 %

100 %

100 %

Revenue by contract mix

Three Months Ended

Six Months Ended

June 30,

June 30,

2024

2023

2024

2023

Time-and-materials

42 %

42 %

42 %

42 %

Fixed-price

46 %

45 %

46 %

45 %

Cost-based

12 %

13 %

12 %

13 %

Total

100 %

100 %

100 %

100 %

 

(14) As is shown in the supplemental schedule, we track revenue by key metrics that provide useful information about the nature of our operations. Client markets provide insight into the breadth of our expertise.  Client type is an indicator of the diversity of our client base.  Revenue by contract mix provides insight in terms of the degree of performance risk that we have assumed.

 

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SOURCE ICF

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Typeform Delivers New Solutions to Empower B2C Businesses to Better Engage Customers

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Brands can now use video, data enrichment, and AI-powered capabilities to create interactive, hyper-personalized experiences and uncover deeper insights

SAN FRANCISCO, Nov. 14, 2024 /PRNewswire/ — Typeform, the intuitive form builder and conversational data collection platform, today announced new features that provide business-to-consumer (B2C) businesses with the context, clarity, and convenience needed to better engage and understand their customers. Now businesses can further enhance the respondent experience, all while gathering richer, actionable data. 

Today, 70% of consumer decisions are based on emotion, including brand preference.¹ Buyers expect brands to tailor experiences to their personal preferences more than ever, but at the same time, they’re also becoming more cautious about sharing personal information. Typeform’s latest features help brands collect data directly from customers through interactive, personalized experiences they trust, then automatically enhance it with third-party insights to deepen their understanding. This empowers companies to deliver more targeted, data-driven marketing.

“Businesses can’t thrive on surface-level insights,” said Aleks Bass, Chief Product Officer, Typeform. “Our latest innovations give you the ability to dig deeper into truly knowing your customers by providing dynamic data collection experiences that encourage quality responses. Whether boosting conversions with a personalized product recommendation quiz or gathering feedback through video surveys, the common denominator is that your customers enjoy the experience.”

The offerings were unveiled at Typeforum 2024, Typeform’s first-ever virtual product spotlight event, designed to showcase the latest innovations from the company. Newly released features include: 

Enhanced Video Capabilities: Typeform now allows customers to respond with video, providing businesses deeper insights through voice and expressions, not just text. This builds on Typeform’s existing feature that enables creators to record, edit, and embed personalized videos into forms, boosting engagement and conversions. Typeform research found that 65% of marketers believe video is an effective tool for engaging and interacting with customers in ways that feel more human and create connection and loyalty.²Clarify with AI: Typeform’s Clarify with AI acts as a virtual interviewer, prompting follow-up questions based on customer responses. When a customer is asked about their experience and answers vaguely, like “good,” the AI encourages more detailed feedback, asking, “Good, how? What stood out?” For customers, it feels like a personalized conversation. For brands, it delivers more insights. Automated B2C Data Enrichment: Earlier this year, Typeform introduced automated B2B data enrichment, making it easier than ever to understand customers at a deeper level without needing to ask additional questions. Now, consumer-level enrichment is available in the Typeform platform. With just a personal email address, companies can pull in key data points from trusted third-party sources, providing a more complete picture of who’s on the other side of the screen.AI-powered Qualitative Analysis: With this feature, businesses can instantly analyze large volumes of text and video responses to surface key themes and insights, saving hours of manual work. Data Quality Tools: Invisible reCAPTCHA ensures data integrity by blocking bots and automated submissions, allowing only genuine responses to be collected. This safeguard enhances data reliability, helping teams make accurate, data-driven decisions.Klaviyo Integration: Typeform will soon be launching a new integration with Klaviyo, designed for B2C and direct-to-consumer (DTC) marketers. It will ensure that every insight gathered flows seamlessly into Klaviyo. Manual data transfers are eliminated as segments automatically update with Typeform data, enabling hyper-targeted campaigns customized to each customer’s unique profile. This integration combines Typeform’s interactive data collection with Klaviyo’s automation, facilitating more natural, personalized customer connections while driving business growth.

“We built a powerful product recommendation quiz not just to help our customers, but to generate invaluable data that allows us to better segment and engage them with relevant marketing,” said Addison Wennar, Digital Communications Manager, OGEE. “With the holiday shopping season approaching, these insights will be key. Typeform already delivers the highest response rates for us, and I’m excited to see how the new features will amplify that impact.”

The features are available today in Typeform for Growth plans. Watch the Typeforum 2024 recordings and learn how to use Typeform to better understand and engage customers here

About Typeform
Typeform is a distinctly intuitive form builder that helps over 150,000 customers collect and validate the data they need to grow their businesses. Designed with striking visuals, a conversational flow, and powerful data capabilities, Typeform empowers brands to give and get more with each form. Typeform drives more than 500 million responses each year and integrates with essential tools including Zapier, HubSpot, and Slack. For more information, visit www.typeform.com.

1         Pendell, R. (2024, October 15). Customer brand preference and decisions: Gallup’s 70/30 principle. Gallup.com. https://www.gallup.com/workplace/398954/customer-brand-preference-decisions-gallup-principle.aspx#:~:text=70%25%20of%20decisions%20are%20based,Making%20Process:%20Rational%20or%20Emotional?

2          Data from a survey of 105 Typeform customers conducted on September 30, 2024.

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SOURCE Typeform S.L.

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Electronic Drives and Controls Celebrates Impressive Growth and Strong Demand for Industrial Automation Solutions

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EDC has announced 39% revenue growth over the past year and a strengthened presence in the metals converting and composites industries. The company has also maintained key certifications, including CSIA, UL508A, Rockwell Automation, Siemens, and Ignition.

PARSIPPANY, N.J., Nov. 14, 2024 /PRNewswire-PRWeb/ — Electronic Drives and Controls, Inc. (EDC), a leading control system integrator and field service company for industrial automation and drive technology, today announced that the company has experienced a year of growth and success, achieving a 39% increase in revenue year-over-year. To meet the growing demand for automation and drive solutions, EDC has expanded its team, hiring Ricky Arcky as human resources manager and Tyler Schaberick as systems engineer. EDC attributes this growth to maintaining industry certifications, digital marketing efforts, a dedicated team, and strong, long-term partnerships.

“We are proud of the growth we’ve achieved this year, which is a testament to the hard work of our team and our commitment to delivering exceptional service to our clients.”

“We are proud of the growth we’ve achieved this year, which is a testament to the hard work of our team and our commitment to delivering exceptional service to our clients,” said Chuck Dillard, Vice President of EDC. “Our recent hires and increased project load reflect our strategy to grow both wider and deeper with our existing clients, as well as entering new industries.”

“We’ve put in years of preparation and invested heavily in digital marketing to get the word out about our services, knowing that growth was inevitable,” Dillard added. “Our team has worked tirelessly and the results speak for themselves: clients continue to return to us because of our technical expertise and the strong results we deliver.”

EDC’s expertise in coating & laminating, wire and cable, PLC programming and upgrades, as well as drive service, has allowed the company to strengthen its presence in the metals converting industry, securing new and expanded projects across multiple client plants. EDC has also successfully completed upgrades for a new client in the composites industry, widening the portfolio of industries it caters to.

In addition to recent growth, EDC remains committed to maintaining the highest industry standards through its CSIA certification, which ensures adherence to best practices in control system integration. Several certifications, including UL508A recertification and certifications from Rockwell Automation, Siemens, and Ignition, further emphasize EDC’s dedication to safety, technical proficiency, and continuous improvement.

About Electronic Drives and Controls, Inc.
Founded in 1968, Electronic Drives and Controls, Inc. (EDC) is a CSIA Certified control system integrator with deep domain expertise in the coating and laminating, and converting industries. The company’s large field service team specializes in AC and DC drives, PLCs and factory automation. Family owned and operated for more than 50 years, EDC’s team of engineers and technicians has a vast experience integrating new control systems and breathing life into older equipment. EDC has the engineering capability to design, build, start-up and service projects from the sophisticated to the simple and the service support team on call 24/7/365 to keep it all running at peak efficiency from day one and for years to come. In addition to the company’s certification as a Siemens Solution Partner and a Rockwell Automation Recognized System Integrator, EDC is a factory authorized/factory trained service center for over 40 drive brands. For more information, visit the company’s website, LinkedIn, Twitter, Facebook, and YouTube.

Media Contact

Georgia Whalen, Rivergate Marketing, (978) 697-2664, Gwhalen@rivergatemarketing.com, www.electronicdrives.com/home/

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SOURCE Electronic Drives and Controls, Inc. (EDC)

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Allstate Financial Services Selects Covr to Provide Life Insurance, Long-Term Care, and Disability Insurance Solutions

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Covr’s Digitally Enabled Insurance Platform Will Simplify the Buying Process

HARTFORD, Conn., Nov. 14, 2024 /PRNewswire/ — Covr, a leading digital insurance provider, has partnered with Allstate Financial Services, LLC to offer a streamlined suite of life, long-term care (LTC), and disability income insurance solutions through Covr’s digital platform. This partnership provides Allstate Financial Services customers with a simple, connected experience, featuring an intuitive, paperless process that makes it easier than ever to purchase insurance tailored to their diverse needs.

Covr’s platform offers an easy-to-use, self-guided experience to efficiently compare and recommend insurance products. Additionally, Allstate Financial Services will offer a range of products through Covr’s platform, including guaranteed issue life insurance through Gerber Life and disability insurance through Assurity, Ameritas, MassMutual, Mutual of Omaha and Principal. Traditional long-term care will also be available through Mutual of Omaha.

“We are extremely pleased to add Allstate’s network of 7,000+ representatives to our insurance platform,” said Michael Kalen, CEO of Covr. “Their business owners and individual customer base fits perfectly with our portfolio of simplified life, LTC, and disability income solutions for agents and their customers.”

“We’re committed to expanding solutions that better meet our customers’ protection needs,” said Scott Delaney, President and CEO, Allstate Financial Services. “With Covr’s digital platform, our representatives can deliver a more connected experience and offer a broader range of insurance options tailored to each customer’s unique needs.”

Allstate representatives will collaborate closely with Covr’s sales team to ensure ongoing support. Allstate Financial Services will also benefit from Covr’s top-tier case management services, providing end-to-end support throughout the entire insurance process.

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SOURCE Covr Financial Technologies

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