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Charter Announces Second Quarter 2024 Results

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STAMFORD, Conn., July 26, 2024 /PRNewswire/ — Charter Communications, Inc. (along with its subsidiaries, the “Company” or “Charter”) today reported financial and operating results for the three and six months ended June 30, 2024.

Second quarter total residential and small and medium business (“SMB”) Internet customers decreased by 149,000. As of June 30, 2024, Charter served a total of 30.4 million residential and SMB Internet customers.Second quarter total residential and SMB mobile lines increased by 557,000. As of June 30, 2024, Charter served a total of 8.8 million mobile lines.As of June 30, 2024, Charter had a total of 31.8 million residential and SMB customer relationships, excluding mobile-only relationships.Second quarter revenue of $13.7 billion grew by 0.2% year-over-year, driven by residential mobile service revenue growth of 36.9% and residential Internet revenue growth of 1.3%.Net income attributable to Charter shareholders totaled $1.2 billion in the second quarter.Second quarter Adjusted EBITDA1 of $5.7 billion grew by 2.6% year-over-year.Second quarter capital expenditures totaled $2.9 billion and included $1.1 billion of line extensions.Second quarter net cash flows from operating activities totaled $3.9 billion, compared to $3.3 billion in the prior year.Second quarter free cash flow1 of $1.3 billion increased from $668 million in the prior year, primarily due to higher Adjusted EBITDA, a more favorable change in working capital and lower cash taxes due to timing.During the second quarter, Charter purchased 1.5 million shares of Charter Class A common stock and Charter Communications Holdings, LLC (“Charter Holdings”) common units for $404 million.

“We are executing well on several transformational initiatives, growing EBITDA through efficiencies, and improving our service and sales capabilities,” said Chris Winfrey, President and CEO of Charter. “We remain fully focused on driving customer growth, with a unique, high quality product set that continues to evolve, creating long term value for shareholders.”

1.

Adjusted EBITDA and free cash flow are non-GAAP measures defined in the “Use of Adjusted EBITDA and Free Cash Flow Information” section and are reconciled to net income attributable to Charter shareholders and net cash flows from operating activities, respectively, in the addendum of this news release.

 

Key Operating Results

Approximate as of

June 30, 2024 (c)

June 30, 2023 (c)

Y/Y Change

Footprint

Estimated Passings (d)

57,774

56,209

2.8 %

Customer Relationships (e)

Residential

29,615

30,009

(1.3) %

SMB

2,222

2,219

0.2 %

Total Customer Relationships

31,837

32,228

(1.2) %

Residential

(182)

13

(195)

SMB

3

4

(1)

Total Customer Relationships Quarterly Net Additions

(179)

17

(196)

Total Customer Relationship Penetration of Estimated Passings (f)

55.1 %

57.3 %

(2.2) ppts

Monthly Residential Revenue per Residential Customer (g)

$               120.77

$               120.25

0.4 %

Monthly SMB Revenue per SMB Customer (h)

$               165.28

$               164.56

0.4 %

Residential Customer Relationships Penetration

One Product Penetration (i)

47.7 %

46.0 %

1.7 ppts

Two Product Penetration (i)

33.2 %

33.0 %

0.2 ppts

Three or More Product Penetration (i)

19.2 %

20.9 %

(1.7) ppts

% Residential Non-Video Customer Relationships

57.1 %

53.1 %

4.0 ppts

Internet

Residential

28,318

28,549

(0.8) %

SMB

2,049

2,037

0.6 %

Total Internet Customers

30,367

30,586

(0.7) %

Residential

(154)

70

(224)

SMB

5

7

(2)

Total Internet Quarterly Net Additions

(149)

77

(226)

Video

Residential

12,718

14,071

(9.6) %

SMB

591

635

(6.9) %

Total Video Customers

13,309

14,706

(9.5) %

Residential

(393)

(189)

(204)

SMB

(15)

(11)

(4)

Total Video Quarterly Net Additions

(408)

(200)

(208)

Voice

Residential

6,170

7,248

(14.9) %

SMB

1,276

1,294

(1.4) %

Total Voice Customers

7,446

8,542

(12.8) %

Residential

(268)

(225)

(43)

SMB

(12)

4

(16)

Total Voice Quarterly Net Additions

(280)

(221)

(59)

Mobile Lines (j)

Residential

8,531

6,410

33.1 %

SMB

278

216

28.7 %

Total Mobile Lines

8,809

6,626

32.9 %

Residential

539

628

(89)

SMB

18

20

(2)

Total Mobile Lines Quarterly Net Additions

557

648

(91)

Enterprise (k)

Enterprise Primary Service Units (“PSUs”)

312

294

6.1 %

Enterprise Quarterly Net Additions

4

6

(2)

In thousands, except per customer and penetration data. See footnotes to unaudited summary of operating statistics on page 7 of the addendum of this news release. The footnotes contain important disclosures regarding the definitions used for these operating statistics. All percentages are calculated using whole numbers. Minor differences may exist due to rounding. 

 

As of June 30, 2024, Charter had 29.6 million residential customer relationships, excluding mobile-only relationships.

Second quarter residential Internet customers decreased by 154,000, largely driven by the end of the FCC’s Affordable Connectivity Program (“ACP”) subsidies in the second quarter, compared to an increase of 70,000 during the second quarter of 2023. Spectrum Internet® delivers the fastest Internet speeds1 in the nation. Charter is evolving its connectivity network at a lower cost than its competitors to offer symmetrical and multi-gigabit Internet speeds across its entire footprint. Charter’s Advanced WiFi, a managed WiFi service that provides customers an optimized home network while providing greater control of connected devices with enhanced security and privacy is available to all Spectrum Internet customers.

Residential video customers decreased by 393,000 in the second quarter of 2024, compared to a decline of 189,000 in the second quarter of 2023. As of June 30, 2024, Charter had 12.7 million residential video customers.

During the second quarter of 2024, residential wireline voice customers declined by 268,000, compared to a decline of 225,000 in the second quarter of 2023. As of June 30, 2024, Charter had 6.2 million residential wireline voice customers.

During the second quarter of 2024, Charter added 539,000 residential mobile lines, compared to growth of 628,000 during the second quarter of 2023. Spectrum MobileTM is available to all new and existing Spectrum Internet customers and offers the fastest overall speeds,2 with plans that include 5G access, do not require contracts and include taxes and fees in the price. Spectrum Mobile is central to Charter’s converged network strategy to provide consumers a differentiated connectivity experience with highly competitive, simple data plans and pricing.

In April, Charter launched Anytime Upgrade, which is now included in the Spectrum Mobile Unlimited Plus data plan at no extra cost, and allows new and existing customers to upgrade their phones whenever they want, as many times as they want, eliminating the traditional wait times and condition requirements associated with phone upgrades. In May, Charter launched a phone balance buyout program, making it easier for customers to switch and save money. When a customer switches to Spectrum Mobile from another provider and purchases at least three lines with at least one ported line, Charter will pay off their existing phone balance on ported lines up to $2,500 while also enabling potential savings of hundreds of dollars annually on their mobile bills.

Second quarter 2024 monthly residential revenue per residential customer totaled $120.77, and increased by 0.4% compared to the prior year period, given promotional rate step-ups, rate adjustments and the growth of Spectrum Mobile, partly offset by a lower mix of video customer relationships, a higher mix of lower priced video packages within Charter’s video customer base and retention offers extended to customers that previously received an ACP subsidy.

SMB customer relationships increased by 3,000 in the second quarter of 2024, while second quarter 2023 SMB customer relationships grew by 4,000. Enterprise PSUs grew by 4,000 in the second quarter of 2024 versus 6,000 added in the second quarter of 2023.

Charter continues to work with federal, state and local governments to bring Spectrum Internet to unserved and underserved communities. During the second quarter of 2024, Charter activated 89,000 subsidized rural passings. Within Charter’s subsidized rural footprint, total residential and SMB customer relationships increased by 36,000 in the second quarter of 2024.

1.

Based on Broadband Download Speed nationally in Opensignal USA: Fixed Broadband Experience Report – National View, May 2024. Based on Opensignal independent analysis of mean download speed. © 2024 Opensignal Limited.

2.

Based on Charter’s analysis of Ookla® Speedtest Intelligence® data for overall mobile WiFi and Cellular performance for 1Q24 in Charter’s footprint.

 

Second Quarter Financial Results

(in millions)

Three Months Ended June 30,

2024

2023

% Change

Revenues:

Internet

$      5,806

$      5,733

1.3 %

Video

3,867

4,188

(7.7) %

Voice

350

365

(4.2) %

Mobile service

737

539

36.9 %

Residential revenue

10,760

10,825

(0.6) %

Small and medium business

1,101

1,094

0.6 %

Enterprise

721

690

4.5 %

Commercial revenue

1,822

1,784

2.1 %

Advertising sales

397

384

3.3 %

Other

706

666

6.0 %

Total Revenues

$    13,685

$    13,659

0.2 %

Net income attributable to Charter shareholders

$      1,231

$      1,223

0.5 %

Net income attributable to Charter shareholders margin

9.0 %

9.0 %

Adjusted EBITDA1

$      5,665

$      5,522

2.6 %

Adjusted EBITDA margin

41.4 %

40.4 %

Capital Expenditures

$      2,853

$      2,834

0.7 %

Net cash flows from operating activities

$      3,853

$      3,311

16.4 %

Free cash flow1

$      1,296

$         668

94.0 %

All percentages are calculated using whole numbers. Minor differences may exist due to rounding.

1.

Adjusted EBITDA and free cash flow are non-GAAP measures defined in the “Use of Adjusted EBITDA and Free Cash Flow Information” section and are reconciled to net income attributable to Charter shareholders and net cash flows from operating activities, respectively, in the addendum of this news release. 

 

Revenues

Second quarter revenue increased by 0.2% year-over-year to $13.7 billion, driven by growth in residential mobile service, residential Internet, enterprise and other revenues, partly offset by lower residential video revenue. 

Residential revenue totaled $10.8 billion in the second quarter, a decrease of 0.6% year-over-year.

Internet revenue grew by 1.3% year-over-year to $5.8 billion, driven by promotional rate step-ups and rate adjustments, partly offset by lower bundled revenue allocation and retention offers extended to customers that previously received an ACP subsidy.

Video revenue totaled $3.9 billion in the second quarter, a decrease of 7.7% compared to the prior year period, driven by a decline in video customers during the last year and a higher mix of lower priced video packages within Charter’s video customer base, partly offset by promotional rate step-ups and video rate adjustments that pass through programmer rate increases.

 Voice revenue decreased by 4.2% year-over-year to $350 million, driven by a decline in wireline voice customers over the last twelve months, partly offset by voice rate adjustments.

Second quarter mobile service revenue totaled $737 million, an increase of 36.9% year-over-year, driven by mobile line growth and higher bundled revenue allocation.

Commercial revenue increased by 2.1% year-over-year to $1.8 billion, driven by enterprise and SMB revenue growth of 4.5% and 0.6% year-over-year, respectively. The year-over-year increase in second quarter 2024 SMB revenue was driven by higher monthly SMB revenue per SMB customer, primarily due to rate adjustments, and customer relationship growth. Enterprise revenue excluding wholesale increased by 5.9% year-over-year, mostly reflecting PSU growth.

Second quarter advertising sales revenue of $397 million increased by 3.3% compared to the year-ago quarter, primarily driven by higher political revenue. Excluding political revenue in both periods, advertising sales revenue decreased by 2.2% year-over-year due to a more challenged advertising market, partly offset by higher advanced advertising revenue.

Other revenue totaled $706 million in the second quarter, an increase of 6.0% compared to the second quarter of 2023, primarily driven by higher mobile device sales.

Operating Costs and Expenses

Second quarter programming costs decreased by $268 million, or 9.8% as compared to the second quarter of 2023, reflecting fewer video customers and a higher mix of lower cost packages within Charter’s video customer base, partly offset by contractual programming rate increases and renewals. 

Other costs of revenue increased by $171 million, or 12.6% year-over-year, primarily driven by higher mobile service direct costs and mobile device sales.

Costs to service customers decreased by $88 million, or 4.2% year-over-year, primarily due to lower labor costs and lower bad debt expense.

Sales and marketing expenses increased by $17 million, or 1.9% year-over-year, primarily due to higher marketing costs.

Other expenses increased by $51 million, or 4.7% as compared to the second quarter of 2023, mostly driven by an insurance expense benefit in the year-ago quarter.

Net Income Attributable to Charter Shareholders

Net income attributable to Charter shareholders totaled $1.2 billion in the second quarter of 2024, compared to $1.2 billion in the second quarter of 2023, with higher Adjusted EBITDA mostly offset by higher other operating expense primarily due to restructuring and severance costs and net amounts of litigation settlements.

 Net income per basic common share attributable to Charter shareholders totaled $8.58 in the second quarter of 2024 compared to $8.15 during the same period last year. The increase was primarily the result of the factors described above in addition to a 4.5% decrease in basic weighted average common shares outstanding versus the prior year period.

Adjusted EBITDA

Second quarter Adjusted EBITDA of $5.7 billion grew by 2.6% year-over-year, reflecting growth in revenue of 0.2% and a decrease in operating expenses of 1.4%.

Capital Expenditures

Capital expenditures totaled $2.9 billion in the second quarter of 2024, an increase of $19 million compared to the second quarter of 2023. Line extensions capital expenditures totaled $1.1 billion in the second quarter of 2024, driven by Charter’s subsidized rural construction initiative and continued network expansion across residential and commercial greenfield and market fill-in opportunities. Second quarter capital expenditures excluding line extensions totaled $1.7 billion, a decrease of $18 million compared to the second quarter of 2023.

Charter now expects full year 2024 capital expenditures to total approximately $12.0 billion, a decrease from Charter’s previously expected range of between $12.2 billion and $12.4 billion. The decrease reflects lower Internet and video customer net additions, including the impact of the end of the ACP, which drives lower CPE and capitalized installation costs. Charter continues to expect line extensions capital expenditures of approximately $4.5 billion and network evolution spend of approximately $1.6 billion, compared to $4.0 billion and $0.9 billion, respectively, in 2023. The actual amount of capital expenditures in 2024 will depend on a number of factors including, but not limited to, the pace of Charter’s network evolution and expansion initiatives, supply chain timing and growth rates in Charter’s residential and commercial businesses.

Cash Flow and Free Cash Flow

During the second quarter of 2024, net cash flows from operating activities totaled $3.9 billion, compared to $3.3 billion in the prior year quarter. The year-over-year increase in net cash flows from operating activities was primarily due to higher Adjusted EBITDA, lower cash taxes due to timing and a more favorable change in working capital.

Free cash flow in the second quarter of 2024 totaled $1.3 billion, an increase of $628 million compared to the second quarter of 2023. The year-over-year increase in free cash flow was primarily driven by an increase in net cash flows from operating activities and a more favorable change in accrued expenses related to capital expenditures.

Liquidity & Financing

As of June 30, 2024, total principal amount of debt was $96.5 billion and Charter’s credit facilities provided approximately $4.1 billion of additional liquidity in excess of Charter’s $602 million cash position.

In May 2024, Charter Communications Operating, LLC (“Charter Operating”) and Charter Communications Operating Capital Corp. jointly issued $1.5 billion of 6.100% senior secured notes due June 2029 at a price of 99.944% of the aggregate principal amount and $1.5 billion of 6.550% senior secured notes due June 2034 at a price of 99.755% of the aggregate principal amount. The net proceeds were used to fund a concurrent tender offer to repurchase $2.7 billion in aggregate principal amount of Charter Operating’s 4.908% senior secured notes due July 2025, to prepay Charter Operating’s outstanding Term B-1 Loan and to pay related fees and expenses.

In June 2024, a bankruptcy remote special purpose vehicle and consolidated subsidiary of the Company, CCO EIP Financing, LLC, (the “SPV Borrower”) entered into a senior secured revolving credit facility to finance the purchase of equipment installment plan receivables (“EIP Receivables”) with a number of financial institutions (the “EIP Financing Facility”). Borrowings under the EIP Financing Facility are secured by the EIP Receivables transferred to the SPV Borrower, future collections on such EIP Receivables, and related assets consisting primarily of restricted cash.

The revolving credit facility under the EIP Financing Facility bears interest on the outstanding borrowings based on lenders’ cost of funds plus an applicable margin and was 6.46% as of June 30, 2024. The EIP Financing Facility has a final maturity date of June 20, 2028, comprised of a one-year revolving loan period, subject to annual renewal, and if not renewed, cash flows on EIP Receivables are applied to amortize the loan which may occur over a period of up to three years. SPV Borrower may borrow up to $1.25 billion under the EIP Financing Facility. As of June 30, 2024, the carrying value of the EIP Financing Facility was $873 million and is included in the Company’s consolidated balance sheets.

Share Repurchases

During the three months ended June 30, 2024, Charter purchased 1.5 million shares of Charter Class A common stock and Charter Holdings common units for $404 million.

Webcast

Charter will host a webcast on Friday, July 26, 2024 at 8:30 a.m. Eastern Time (ET) related to the contents of this release.

The webcast can be accessed live via the Company’s investor relations website at ir.charter.com. Participants should go to the webcast link no later than 10 minutes prior to the start time to register. The webcast will be archived at ir.charter.com two hours after completion of the webcast.

Additional Information Available on Website

The information in this press release should be read in conjunction with the financial statements and footnotes contained in the Company’s Quarterly Report on Form 10-Q for the three and six months ended June 30, 2024, which will be posted on the “Results & SEC Filings” section of the Company’s investor relations website at ir.charter.com, when it is filed with the Securities and Exchange Commission (the “SEC”). A slide presentation to accompany the conference call and a trending schedule containing historical customer and financial data will also be available in the “Results & SEC Filings” section.

Use of Adjusted EBITDA and Free Cash Flow Information

The Company uses certain measures that are not defined by U.S. generally accepted accounting principles (“GAAP”) to evaluate various aspects of its business. Adjusted EBITDA and free cash flow are non-GAAP financial measures and should be considered in addition to, not as a substitute for, net income attributable to Charter shareholders and net cash flows from operating activities reported in accordance with GAAP. These terms, as defined by Charter, may not be comparable to similarly titled measures used by other companies. Adjusted EBITDA and free cash flow are reconciled to net income attributable to Charter shareholders and net cash flows from operating activities, respectively, in the Addendum to this release.

Adjusted EBITDA is defined as net income attributable to Charter shareholders plus net income attributable to noncontrolling interest, net interest expense, income taxes, depreciation and amortization, stock compensation expense, other income (expenses), net and other operating (income) expenses, net, such as special charges and (gain) loss on sale or retirement of assets. As such, it eliminates the significant non-cash depreciation and amortization expense that results from the capital-intensive nature of the Company’s businesses as well as other non-cash or special items, and is unaffected by the Company’s capital structure or investment activities. However, this measure is limited in that it does not reflect the periodic costs of certain capitalized tangible and intangible assets used in generating revenues and the cash cost of financing. These costs are evaluated through other financial measures.

Free cash flow is defined as net cash flows from operating activities, less capital expenditures and changes in accrued expenses related to capital expenditures.

Management and Charter’s board of directors use Adjusted EBITDA and free cash flow to assess Charter’s performance and its ability to service its debt, fund operations and make additional investments with internally generated funds. In addition, Adjusted EBITDA generally correlates to the leverage ratio calculation under the Company’s credit facilities or outstanding notes to determine compliance with the covenants contained in the facilities and notes (all such documents have been previously filed with the SEC). For the purpose of calculating compliance with leverage covenants, the Company uses Adjusted EBITDA, as presented, excluding certain expenses paid by its operating subsidiaries to other Charter entities. The Company’s debt covenants refer to these expenses as management fees, which were $366 million and $335 million for the three months ended June 30, 2024 and 2023, respectively, and $737 million and $709 million for the six months ended June 30, 2024 and 2023, respectively.

About Charter

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator with services available to more than 57 million homes and businesses in 41 states through its Spectrum brand. Over an advanced communications network, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise® provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The Company also distributes award-winning news coverage and sports programming to its customers through Spectrum Networks. More information about Charter can be found at corporate.charter.com.

CAUTIONARY STATEMENT REGARDING FORWARD-LOOKING STATEMENTS

This communication includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, regarding, among other things, our plans, strategies and prospects, both business and financial. Although we believe that our plans, intentions and expectations as reflected in or suggested by these forward-looking statements are reasonable, we cannot assure you that we will achieve or realize these plans, intentions or expectations. Forward-looking statements are inherently subject to risks, uncertainties and assumptions including, without limitation, the factors described under “Risk Factors” from time to time in our filings with the SEC. Many of the forward-looking statements contained in this communication may be identified by the use of forward-looking words such as “believe,” “expect,” “anticipate,” “should,” “planned,” “will,” “may,” “intend,” “estimated,” “aim,” “on track,” “target,” “opportunity,” “tentative,” “positioning,” “designed,” “create,” “predict,” “project,” “initiatives,” “seek,” “would,” “could,” “continue,” “ongoing,” “upside,” “increases,” “grow,” “focused on” and “potential,” among others. Important factors that could cause actual results to differ materially from the forward-looking statements we make in this communication are set forth in our annual report on Form 10-K, and in other reports or documents that we file from time to time with the SEC, and include, but are not limited to:

our ability to sustain and grow revenues and cash flow from operations by offering Internet, video, voice, mobile, advertising and other services to residential and commercial customers, to adequately meet the customer experience demands in our service areas and to maintain and grow our customer base, particularly in the face of increasingly aggressive competition, the need for innovation and the related capital expenditures;the impact of competition from other market participants, including but not limited to incumbent telephone companies, direct broadcast satellite (“DBS”) operators, wireless broadband and telephone providers, digital subscriber line (“DSL”) providers, fiber to the home providers and providers of video content over broadband Internet connections;general business conditions, unemployment levels and the level of activity in the housing sector and economic uncertainty or downturn;our ability to obtain programming at reasonable prices or to raise prices to offset, in whole or in part, the effects of higher programming costs (including retransmission consents and distribution requirements);our ability to develop and deploy new products and technologies including consumer services and service platforms;any events that disrupt our networks, information systems or properties and impair our operating activities or our reputation;the effects of governmental regulation on our business including subsidies to consumers, subsidies and incentives for competitors, costs, disruptions and possible limitations on operating flexibility related to, and our ability to comply with, regulatory conditions applicable to us;the ability to hire and retain key personnel;our ability to procure necessary services and equipment from our vendors in a timely manner and at reasonable costs including in connection with our network evolution and rural construction initiatives;the availability and access, in general, of funds to meet our debt obligations prior to or when they become due and to fund our operations and necessary capital expenditures, either through (i) cash on hand, (ii) free cash flow, or (iii) access to the capital or credit markets; andour ability to comply with all covenants in our indentures and credit facilities, any violation of which, if not cured in a timely manner, could trigger a default of our other obligations under cross-default provisions.

All forward-looking statements attributable to us or any person acting on our behalf are expressly qualified in their entirety by this cautionary statement.  We are under no duty or obligation to update any of the forward-looking statements after the date of this communication.

 

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES

UNAUDITED RECONCILIATION OF NON-GAAP MEASURES TO GAAP MEASURES

(dollars in millions) 

Three Months Ended June 30,

Six Months Ended June 30,

2024

2023

2024

2023

Net income attributable to Charter shareholders

$            1,231

$            1,223

$             2,337

$             2,244

Plus:  Net income attributable to noncontrolling interest

192

190

366

352

Interest expense, net

1,328

1,298

2,644

2,563

Income tax expense

427

444

873

818

Depreciation and amortization

2,170

2,172

4,360

4,378

Stock compensation expense

153

168

367

376

Other, net

164

27

215

141

Adjusted EBITDA (a)

$            5,665

$            5,522

$           11,162

$           10,872

Net cash flows from operating activities

$            3,853

$            3,311

$             7,065

$             6,634

Less:  Purchases of property, plant and equipment

(2,853)

(2,834)

(5,644)

(5,298)

Change in accrued expenses related to capital expenditures

296

191

233

(4)

Free cash flow (a)

$            1,296

$               668

$             1,654

$             1,332

The above schedule is presented in order to reconcile Adjusted EBITDA and free cash flow, non-GAAP measures, to the most directly comparable GAAP measures in accordance with Section 401(b) of the Sarbanes-Oxley Act.

 

UNAUDITED ALTERNATIVE PRESENTATION OF ADJUSTED EBITDA

(dollars in millions) 

Three Months Ended June 30,

Six Months Ended June 30,

2024

2023

% Change

2024

2023

% Change

REVENUES:

Internet

$             5,806

$             5,733

1.3 %

$           11,632

$           11,451

1.6 %

Video

3,867

4,188

(7.7) %

7,775

8,442

(7.9) %

Voice

350

365

(4.2) %

724

738

(1.9) %

Mobile service

737

539

36.9 %

1,422

1,036

37.4 %

Residential revenue

10,760

10,825

(0.6) %

21,553

21,667

(0.5) %

Small and medium business

1,101

1,094

0.6 %

2,189

2,185

0.2 %

Enterprise

721

690

4.5 %

1,429

1,372

4.2 %

Commercial revenue

1,822

1,784

2.1 %

3,618

3,557

1.7 %

Advertising sales

397

384

3.3 %

788

739

6.5 %

Other

706

666

6.0 %

1,405

1,349

4.2 %

Total Revenues

13,685

13,659

0.2 %

27,364

27,312

0.2 %

COSTS AND EXPENSES:

Programming

2,472

2,740

(9.8) %

5,042

5,539

(9.0) %

Other costs of revenue

1,538

1,367

12.6 %

2,996

2,695

11.2 %

Costs to service customers

1,981

2,069

(4.2) %

4,075

4,164

(2.1) %

Sales and marketing

912

895

1.9 %

1,832

1,841

(0.5) %

Other expense (b)

1,117

1,066

4.7 %

2,257

2,201

2.5 %

Total operating costs and expenses (b)

8,020

8,137

(1.4) %

16,202

16,440

(1.4) %

Adjusted EBITDA (a)

$             5,665

$             5,522

2.6 %

$           11,162

$           10,872

2.7 %

All percentages are calculated using whole numbers. Minor differences may exist due to rounding. 

See footnotes on page 7.

 

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 

UNAUDITED CONSOLIDATED STATEMENTS OF OPERATIONS

(dollars in millions, except per share data)

Three Months Ended June 30,

Six Months Ended June 30,

2024

2023

2024

2023

REVENUES

$          13,685

$          13,659

$           27,364

$           27,312

COSTS AND EXPENSES:

Operating costs and expenses (exclusive of items shown separately below)

8,173

8,305

16,569

16,816

Depreciation and amortization

2,170

2,172

4,360

4,378

Other operating (income) expenses, net

79

(58)

41

(48)

10,422

10,419

20,970

21,146

Income from operations

3,263

3,240

6,394

6,166

OTHER INCOME (EXPENSES):

Interest expense, net

(1,328)

(1,298)

(2,644)

(2,563)

Other expenses, net

(85)

(85)

(174)

(189)

(1,413)

(1,383)

(2,818)

(2,752)

Income before income taxes

1,850

1,857

3,576

3,414

Income tax expense

(427)

(444)

(873)

(818)

Consolidated net income

1,423

1,413

2,703

2,596

Less: Net income attributable to noncontrolling interests

(192)

(190)

(366)

(352)

Net income attributable to Charter shareholders

$            1,231

$            1,223

$             2,337

$             2,244

EARNINGS PER COMMON SHARE ATTRIBUTABLE TO CHARTER
SHAREHOLDERS:

Basic

$              8.58

$              8.15

$             16.24

$             14.89

Diluted

$              8.49

$              8.05

$             16.03

$             14.69

Weighted average common shares outstanding, basic

143,329,828

150,091,880

143,920,073

150,761,406

Weighted average common shares outstanding, diluted

144,914,860

151,975,698

145,742,397

152,727,540

 

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 

CONDENSED CONSOLIDATED BALANCE SHEETS

(dollars in millions) 

June 30,

December 31,

2024

2023

ASSETS

(unaudited)

CURRENT ASSETS:

Cash and cash equivalents

$                    602

$                    709

Accounts receivable, net

3,000

2,965

Prepaid expenses and other current assets

531

458

Total current assets

4,133

4,132

INVESTMENT IN CABLE PROPERTIES:

Property, plant and equipment, net

41,256

39,520

Customer relationships, net

1,319

1,745

Franchises

67,444

67,396

Goodwill

29,668

29,668

Total investment in cable properties, net

139,687

138,329

OTHER NONCURRENT ASSETS

4,791

4,732

Total assets

$              148,611

$              147,193

LIABILITIES AND SHAREHOLDERS’ EQUITY

CURRENT LIABILITIES:

Accounts payable, accrued and other current liabilities

$               10,726

$               11,214

Current portion of long-term debt

2,000

Total current liabilities

10,726

13,214

LONG-TERM DEBT

96,692

95,777

EQUIPMENT INSTALLMENT PLAN FINANCING FACILITY

873

DEFERRED INCOME TAXES

18,927

18,954

OTHER LONG-TERM LIABILITIES

4,679

4,530

SHAREHOLDERS’ EQUITY:

Controlling interest

12,879

11,086

Noncontrolling interests

3,835

3,632

Total shareholders’ equity

16,714

14,718

Total liabilities and shareholders’ equity

$              148,611

$              147,193

 

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 

UNAUDITED CONSOLIDATED STATEMENTS OF CASH FLOWS

(dollars in millions) 

Three Months Ended June 30,

Six Months Ended June 30,

2024

2023

2024

2023

CASH FLOWS FROM OPERATING ACTIVITIES:

Consolidated net income

$            1,423

$            1,413

$            2,703

$            2,596

Adjustments to reconcile consolidated net income to net cash flows from
operating activities:

Depreciation and amortization

2,170

2,172

4,360

4,378

Stock compensation expense

153

168

367

376

Noncash interest, net

8

7

16

4

Deferred income taxes

(34)

(40)

(13)

(63)

Other, net

90

83

105

187

Changes in operating assets and liabilities, net of effects from acquisitions
and dispositions:

Accounts receivable

6

(13)

(33)

57

Prepaid expenses and other assets

101

(25)

(265)

(361)

Accounts payable, accrued liabilities and other

(64)

(454)

(175)

(540)

Net cash flows from operating activities

3,853

3,311

7,065

6,634

CASH FLOWS FROM INVESTING ACTIVITIES:

Purchases of property, plant and equipment

(2,853)

(2,834)

(5,644)

(5,298)

Change in accrued expenses related to capital expenditures

296

191

233

(4)

Other, net

(172)

(207)

(225)

(287)

Net cash flows from investing activities

(2,729)

(2,850)

(5,636)

(5,589)

CASH FLOWS FROM FINANCING ACTIVITIES:

Borrowings of long-term debt

8,822

3,944

14,743

11,048

Borrowings of equipment installment plan financing facility

876

876

Repayments of long-term debt

(10,068)

(3,995)

(15,784)

(10,735)

Payments for debt issuance costs

(25)

(27)

(18)

Purchase of treasury stock

(361)

(326)

(877)

(1,238)

Proceeds from exercise of stock options

3

2

5

Purchase of noncontrolling interest

(46)

(54)

(141)

(176)

Distributions to noncontrolling interest

(61)

(80)

(64)

(83)

Other, net

(280)

(9)

(224)

(15)

Net cash flows from financing activities

(1,143)

(517)

(1,496)

(1,212)

NET DECREASE IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH

(19)

(56)

(67)

(167)

CASH, CASH EQUIVALENTS AND RESTRICTED CASH, beginning of period

661

534

709

645

CASH, CASH EQUIVALENTS AND RESTRICTED CASH, end of period

$               642

$               478

$               642

$               478

CASH PAID FOR INTEREST

$            1,362

$            1,243

$            2,598

$            2,432

CASH PAID FOR TAXES

$               569

$               845

$               647

$               906

As of June 30, 2024, cash, cash equivalents and restricted cash includes $40 million of restricted cash included in prepaid expenses and other current assets in the consolidated balance sheets.

 

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 

UNAUDITED SUMMARY OF OPERATING STATISTICS

(in thousands, except per customer and penetration data)

 

Approximate as of

June 30,
2024(c)

March 31,
2024(c)

December 31,
2023 (c)

June 30,
2023(c)

Footprint

Estimated Passings (d)

57,774

57,351

56,986

56,209

Customer Relationships (e)

Residential

29,615

29,797

29,904

30,009

SMB

2,222

2,219

2,222

2,219

Total Customer Relationships

31,837

32,016

32,126

32,228

Residential

(182)

(107)

(108)

13

SMB

3

(3)

(2)

4

Total Customer Relationships Quarterly Net Additions

(179)

(110)

(110)

17

Total Customer Relationship Penetration of Estimated Passings (f)

55.1 %

55.8 %

56.4 %

57.3 %

Monthly Residential Revenue per Residential Customer (g)

$        120.77

$        120.48

$        119.41

$        120.25

Monthly SMB Revenue per SMB Customer (h)

$        165.28

$        163.44

$        162.38

$        164.56

Residential Customer Relationships Penetration

One Product Penetration (i)

47.7 %

47.3 %

46.7 %

46.0 %

Two Product Penetration (i)

33.2 %

33.0 %

33.1 %

33.0 %

Three or More Product Penetration (i)

19.2 %

19.7 %

20.2 %

20.9 %

% Residential Non-Video Customer Relationships

57.1 %

56.0 %

54.8 %

53.1 %

Internet

Residential

28,318

28,472

28,544

28,549

SMB

2,049

2,044

2,044

2,037

Total Internet Customers

30,367

30,516

30,588

30,586

Residential

(154)

(72)

(62)

70

SMB

5

1

7

Total Internet Quarterly Net Additions

(149)

(72)

(61)

77

Video

Residential

12,718

13,111

13,503

14,071

SMB

591

606

619

635

Total Video Customers

13,309

13,717

14,122

14,706

Residential

(393)

(392)

(248)

(189)

SMB

(15)

(13)

(9)

(11)

Total Video Quarterly Net Additions

(408)

(405)

(257)

(200)

Voice

Residential

6,170

6,438

6,712

7,248

SMB

1,276

1,288

1,293

1,294

Total Voice Customers

7,446

7,726

8,005

8,542

Residential

(268)

(274)

(248)

(225)

SMB

(12)

(5)

(3)

4

Total Voice Quarterly Net Additions

(280)

(279)

(251)

(221)

Mobile Lines (j)

Residential

8,531

7,992

7,519

6,410

SMB

278

260

247

216

Total Mobile Lines

8,809

8,252

7,766

6,626

Residential

539

473

532

628

SMB

18

13

14

20

Total Mobile Lines Quarterly Net Additions

557

486

546

648

Enterprise (k)

Enterprise Primary Service Units (“PSUs”)

312

308

303

294

Enterprise Quarterly Net Additions

4

5

5

6

See footnotes on page 7.

 

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES 

UNAUDITED CAPITAL EXPENDITURES

(dollars in millions) 

Three Months Ended June 30,

Six Months Ended June 30,

2024

2023

2024

2023

Customer premise equipment (l)

$                562

$                576

$             1,197

$             1,113

Scalable infrastructure (m)

362

353

690

707

Upgrade/rebuild (n)

389

392

870

681

Support capital (o)

421

431

809

825

Capital expenditures, excluding line extensions

1,734

1,752

3,566

3,326

Subsidized rural construction line extensions

565

529

992

900

Other line extensions

554

553

1,086

1,072

Total line extensions (p)

1,119

1,082

2,078

1,972

Total capital expenditures

$             2,853

$             2,834

$             5,644

$             5,298

Capital expenditures included in total related to:

Commercial services

$                382

$                409

$                757

$                776

Subsidized rural construction initiative (q)

$                567

$                541

$                994

$                932

Mobile

$                  64

$                  82

$                123

$                159

See footnotes on page 7.

 

CHARTER COMMUNICATIONS, INC. AND SUBSIDIARIES
 FOOTNOTES

(a)

Adjusted EBITDA is defined as net income attributable to Charter shareholders plus net income attributable to noncontrolling interest, net interest expense, income taxes, depreciation and amortization, stock compensation expense, other (income) expenses, net and other operating (income) expenses, net such as special charges and (gain) loss on sale or retirement of assets. As such, it eliminates the significant non-cash depreciation and amortization expense that results from the capital-intensive nature of our businesses as well as other non-cash or special items, and is unaffected by our capital structure or investment activities. Free cash flow is defined as net cash flows from operating activities, less capital expenditures and changes in accrued expenses related to capital expenditures.

(b)

Other expense excludes stock compensation expense. Total operating costs and expenses excludes stock compensation expense, depreciation and amortization and other operating (income) expenses, net.

(c)

We calculate the aging of customer accounts based on the monthly billing cycle for each account in accordance with our collection policies. On that basis, at June 30, 2024, March 31, 2024, December 31, 2023 and June 30, 3023, customers included approximately 79,400, 110,000, 135,800 and 128,600 customers, respectively, whose accounts were over 60 days past due, approximately 10,000, 42,600, 54,700 and 47,000 customers, respectively, whose accounts were over 90 days past due and approximately 13,500, 283,100, 286,000 and 229,200 customers, respectively, whose accounts were over 120 days past due. The decrease in accounts past due is predominately due to revisions to customer account balances associated with the end of the Affordable Connectivity Program, including balance write-offs and conversion to payment plans. Bad debt expense associated with these past due accounts was predominantly reflected in our consolidated statements of operations in prior periods.

(d)

Passings represent our estimate of the number of units, such as single family homes, apartment and condominium units and SMB and enterprise sites passed by our cable distribution network in the areas where we offer the service indicated. These estimates are based upon the information available at this time and are updated for all periods presented when new information becomes available.

(e)

Customer relationships include the number of customers that receive one or more levels of service, encompassing Internet, video, voice and mobile services, without regard to which service(s) such customers receive. Customers who reside in residential multiple dwelling units (“MDUs”) and that are billed under bulk contracts are counted based on the number of billed units within each bulk MDU. Total customer relationships exclude enterprise and mobile-only customer relationships.

(f)

Penetration represents residential and SMB customers as a percentage of estimated passings. Penetration excludes mobile-only customers. 

(g)

Monthly residential revenue per residential customer is calculated as total residential quarterly revenue divided by three divided by average residential customer relationships during the respective quarter and excludes mobile-only customer relationships.

(h)

Monthly SMB revenue per SMB customer is calculated as total SMB quarterly revenue divided by three divided by average SMB customer relationships during the respective quarter and excludes mobile-only customer relationships.

(i)

One product, two product and three or more product penetration represents the number of residential customers that subscribe to one product, two products or three or more products, respectively, as a percentage of residential customer relationships, excluding mobile-only customers.

(j)

Mobile lines include phones and tablets which require one of our standard rate plans (e.g., “Unlimited” or “By the Gig”). Mobile lines exclude wearables and other devices that do not require standard phone rate plans.

(k)

Enterprise PSUs represents the aggregate number of fiber service offerings counting each separate service offering at each customer location as an individual PSU.

(l)

Customer premise equipment includes equipment and devices located at the customer’s premise used to deliver our Internet, video and voice services (e.g., modems, routers and set-top boxes), as well as installation costs.

(m)

Scalable infrastructure includes costs, not related to customer premise equipment or our network, to secure growth of new customers or provide service enhancements (e.g., headend equipment).

(n)

Upgrade/rebuild includes costs to modify or replace existing fiber/coaxial cable networks, including our network evolution initiative.

(o)

Support capital includes costs associated with the replacement or enhancement of non-network assets (e.g., back-office systems, non-network equipment, land and buildings, vehicles, tools and test equipment).

(p)

Line extensions include network costs associated with entering new service areas (e.g., fiber/coaxial cable, amplifiers, electronic equipment, make-ready and design engineering).

(q)

The subsidized rural construction initiative subcategory includes projects for which we are receiving subsidies from federal, state and local governments, excluding customer premise equipment and installation.

 

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SOURCE Charter Communications, Inc.

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Who’s Working Remotely? Virtual Vocations Survey Highlights Evolving Jobseeker Demographics

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This survey underscores the diverse backgrounds and experiences of remote jobseekers, highlighting the growing demand for flexible work arrangements across various demographics.

TUCSON, Ariz., Dec. 27, 2024 /PRNewswire-PRWeb/ — With over 500 participants from the U.S. (69%) and international locations (31%), Virtual Vocations‘ 2024 demographics survey offers valuable insights into the evolving landscape of remote work. By comparing responses across these groups, the survey highlights shared experiences and unique challenges faced by jobseekers worldwide.

“Whether based in the U.S. or abroad, jobseekers are embracing remote roles to align their careers with their personal goals, and we’re proud to be a part of their journey.” –Laura Spawn, CEO and co-founder of Virtual Vocations

Although Virtual Vocations is a U.S.-based company, it supports international jobseekers through its fully remote job board and career resources, addressing the global demand for remote work opportunities. The company frequently receives inquiries from international members seeking to access fully remote roles, punctuating the worldwide appeal of flexible work arrangements.

“The 2024 demographics survey results reinforce what we’ve known for years—professionals around the world are seeking flexibility, balance, and opportunities to work from home,” said Virtual Vocations CEO Laura Spawn. “Whether based in the U.S. or abroad, jobseekers are embracing remote roles to align their careers with their personal goals, and we’re proud to be a part of their journey.”

Fully Remote Jobs Remain Most Desired

A significant 43% of U.S.-based jobseekers and 42% of international respondents named fully remote, no-travel jobs as their top preference. These roles, which allow employees to work entirely from home, offer flexibility, aligning with both personal and professional goals. Although occasional in-person requirements may arise, fully remote roles are favored over hybrid, partially remote, and “work from anywhere” options. These positions provide businesses with access to a broader talent pool and enable employees to prioritize workplace values and culture.

Top Industries for Remote Jobseekers

The survey also highlights four key industries attracting remote jobseekers worldwide. Information Technology (IT) stands out as the leading industry for remote roles, with significantly more job postings than any other field. Healthcare follows closely, benefiting from the growth of telehealth and remote medical roles. Customer service offers engaging opportunities for professionals interested in client interaction, while education presents a wide array of roles in online teaching, tutoring, and instructional design, fueled by the expansion of virtual learning.

Jobseekers’ Common Frustrations

Both U.S. and international jobseekers shared frustrations, particularly with online job scams. Jobseekers expressed dissatisfaction with the prevalence of scams, especially when searching for work-at-home positions. Despite relying on online job boards, only a quarter (23% of U.S. respondents and 24% of international respondents) use dedicated remote job boards, like Virtual Vocations, where job postings are thoroughly vetted to ensure they are free of scams. Additionally, many jobseekers expressed frustration with excessive job requirements and employers failing to provide feedback or “ghosting” applicants during the hiring process, with one-third of respondents from both groups reporting these issues.

Income Insecurity: A Global Concern

Income insecurity remains a pressing issue for both U.S. and international jobseekers, with many reporting their earnings as insufficient for comfortable living. Sixty-five percent of U.S. respondents and 77% of international respondents reported inadequate household incomes. Nearly half (48%) of U.S. jobseekers earn less than $60,000 annually, while 68% of international jobseekers earn under $30,000. To improve financial stability, many jobseekers have set income targets, with 30% of U.S. jobseekers aiming for $60,000–$89,999 and another 30% targeting at least $120,000. In contrast, international respondents generally require lower salaries, with 38% seeking $30,000–$59,999 and 32% aiming for $60,000–$89,999.

For a comprehensive analysis and additional insights, read the full demographics survey report here: https://www.virtualvocations.com/blog/annual-statistical-remote-work-reports/remote-work-demographics-survey-results-2024/

ABOUT VIRTUAL VOCATIONS
Founded in 2007 by CEO Laura Spawn and her brother, CTO Adam Stevenson, Virtual Vocations is a small company with a big mission: to connect jobseekers with legitimate remote job openings. To date, Virtual Vocations has helped more than four million jobseekers in their quests for flexible, remote work.

In addition to providing a database of current, hand-screened, and 100% remote job openings, Virtual Vocations offers jobseekers a number of tools to aid in their job searches, including exclusive career courses, downloadable jobseeker content, and career coaching and resume writing services. Virtual Vocations also releases several data-driven reports each year on current trends in remote work.

Virtual Vocations, Inc. is a private, family-owned, and 100% virtual company incorporated in Tucson, Arizona.

Media Contact

Kimberly Back, Virtual Vocations, Inc., 1 (800) 379-5092 x. 703, kim@virtualvocations.com, https://www.virtualvocations.com

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SOURCE Virtual Vocations, Inc.

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Judge Baker Children’s Center d/b/a The Baker Center for Children and Families Provides Notice of Data Security Incident

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BOSTON, Dec. 27, 2024 /PRNewswire/ — Judge Baker Children’s Center d/b/a The Baker Center for Children and Families (“The Baker Center”), a nationally recognized provider of services for children’s mental health, has learned of a data security incident that may have impacted certain personal and / or protected health information. On December 27, 2024, The Baker Center formally notified potentially affected individuals with available address information and provided resources to assist them.

On July 28, 2024, The Baker Center discovered unusual activity within its local digital storage environment. After taking immediate steps to ensure the environment was secure, The Baker Center enlisted independent cybersecurity experts to conduct an investigation to determine what happened and whether sensitive information may have been impacted. According to the investigation, an unauthorized actor gained access to The Baker Center’s systems between July 26 – 28, 2024 and may have downloaded certain files. Following a thorough review of the impacted files, on October 28, 2024, The Baker Center determined that certain individuals’ personal and/or protected health information was potentially impacted during the incident.

The information affected during this incident varies between individuals but may have involved the following: name, address, date of birth, Social Security number, driver’s license or other government identification number, financial account information, health insurance information, medical treatment or diagnosis information, and/or clinical information.

On December 27, 2024, The Baker Center mailed notification letters to potentially impacted individuals with verifiable address information. The letters include information about this incident and about steps that potentially impacted individuals can take to monitor and help protect their personal and protected health information. The Baker Center has established a toll-free call center to answer questions about the incident and to address related concerns. The call center can be reached at 844-920-8988, Monday through Friday from 9:00 AM to 9:00 PM Eastern time

The Baker Center takes the security and privacy of information in its possession very seriously and is taking steps to prevent a similar event from occurring in the future. The Baker Center deeply regrets any inconvenience or concern this incident may cause.

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SOURCE The Baker Center for Children and Families

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outboundIQ Achieves Certified Implementation Partner (CIP) Status with Five9

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Delivering Optimized, Outbound-Focused Contact Center Solutions for Modern Businesses

LAUDERDALE LAKES, Fla., Dec. 27, 2024 /PRNewswire/ — outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a team of seasoned Five9 veterans, expert programmers, and industry thought leaders, outboundIQ is uniquely equipped to help businesses of all sizes unlock the full potential of Five9’s Virtual Contact Center platform.

Optimized Solutions for Complex Contact Center Needs
outboundIQ specializes in providing expedited, outbound-focused contact center implementations, integrating advanced features such as inbound and outbound Voice, SMS, Chat, Email, Salesforce Integration, and other third-party app integrations. Clients can also leverage ongoing optimization engagements and monthly retainers for strategic consulting designed to support long-term, outreach-focused success.

“Who better to handle your domain configuration than the experts that understand the outbound contact center world. To be an outbound expert, you must know 3 things; how to configure the domain front end, how the architecture interprets that design, and how carriers respond to your dialing behavior as a result of the build. outboundIQ has the advantage of deeply understanding all 3 things. Our experts are seasoned professionals that will guide toward the best build for your business. You tell us about your business, your needs and your processes, and we will build you a domain fit for purpose. outboundIQ offers best in class Domain Optimization, Implementation and Consulting for customers of all sizes and complexity. Due to our methodology and proprietary automations, we are able to bring our customers’ projects to life within accelerated timeframes.”

Jessica Clay, VP Support and Services

“We launched our business in June and were fortunate to connect with the incredible team at outboundIQ early on. Navigating the world of outbound calling and building efficient prospecting systems isn’t easy, but the entire team at outboundIQ brought our vision to life seamlessly. They implemented our ideas quickly and executed them flawlessly. Since partnering with them, our contact rates have significantly improved, our conversions have increased, and our overall business is thriving. We’re deeply grateful for this collaboration and look forward to continuing our work together on future endeavors!”

– Tim, Lit Financial

“I genuinely don’t know enough ways to thank the entire outboundIQ team. I inherited a domain riddled with mistakes, tangled beyond belief, and I had essentially planned to scrap the whole thing and start over. That’s when this team, led by Jessica Clay’s brilliance, took over to understand exactly what I wanted to create and completely revitalized my domain. We are all beyond thankful as they continue to consult for us to this day and I see no reason to stop. Thank you, Jessica, Jason, Rudy, Bruno, Sandy and everyone who gets the pleasure of working with these domain geniuses!”

– Michael, Lifetime Home Remodeling

A Holistic Approach to Outbound Excellence
Creating a competitive, consumer-focused outreach program requires more than just advanced technology. As outboundIQ explains, a thriving contact center functions like a high-performing racing team:

The Car: Five9 Virtual Contact Center provides a cutting-edge technology foundation.The Driver: Strong Dialer Administrators who skillfully manage operations.The Pit Crew: IT/Support teams ensuring seamless functionality.The Spotters: Data Analytics and Reporting experts optimizing performance.The Fuel: High-quality data driving better outcomes.

outboundIQ’s professional services team brings these critical elements together, ensuring clients achieve best-in-class outbound operations that prioritize consumer experience while maintaining a competitive edge.

A Call to Collaboration
With its new CIP certification, outboundIQ invites businesses to explore select partnership opportunities and projects to reimagine their contact center operations. Whether through expedited implementations or ongoing strategic consulting, outboundIQ is committed to driving measurable results for its clients.

About outboundIQ
outboundIQ delivers optimized, outbound-focused contact center implementations, combining years of Five9 expertise with cutting-edge strategies to help businesses achieve exceptional outreach outcomes. As a Five9 Certified Implementation Partner, outboundIQ provides tailored solutions to meet the unique needs of modern organizations.

About Five9
Five9 is a digital enterprise’s leading cloud contact center and software provider. The Five9 Intelligent CX Platform is reliable, secure, compliant, and scalable, designed to create exceptional personalized customer experiences.
www.five9.com

Media contact: 
Sandy Tafur
Phone: 404-660-5314
mail: sandy@outboundiq.com

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SOURCE outboundIQ

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