Technology

Travelzoo Reports Second Quarter 2024 Results

Published

5 months ago

July 25, 2024

NEW YORK, July 25, 2024 /PRNewswire/ — Travelzoo® (NASDAQ: TZOO):

Revenue of $21.1 million, consistent year-over-yearConsolidated operating profit of $4.0 millionNon-GAAP consolidated operating profit of $4.8 millionCash flow from operations of $3.1 millionEarnings per share (EPS) of $0.23

Travelzoo, the club for travel enthusiasts, today announced financial results for the second quarter ended June 30, 2024. Consolidated revenue was $21.1 million, consistent year-over-year. In constant currencies, revenue was $21.2 million, up from $21.1 million year-over-year. Travelzoo’s reported revenue consists of advertising revenues and commissions, derived from and generated in connection with purchases made by Travelzoo members, and membership fees.

Net income attributable to Travelzoo was $2.9 million for Q2 2024, or $0.23 per share, compared with $0.17 in the prior-year period. Net income attributable to Travelzoo from continuing operations was $2.9 million for Q2 2024, or $0.23 per share, compared with $0.17 in the prior-year period.

Non-GAAP operating profit was $4.8 million. Non-GAAP operating profit excludes amortization of intangibles ($88,000), stock option expenses ($0.7 million) and severance-related expenses ($30,000). Please refer to “Non-GAAP Financial Measures” and the tabular reconciliation below.

“We will continue to leverage Travelzoo’s global reach, trusted brand, and strong relationships with top travel suppliers to negotiate more exclusive offers for members,” said Holger Bartel, Travelzoo’s Global CEO. “With more than 30 million members, 8 million mobile app users, and 4 million social media followers, Travelzoo is loved by travel enthusiasts who are affluent, active, and open to new experiences.”

Cash Position
As of June 30, 2024, consolidated cash, cash equivalents and restricted cash were $13.2 million. Net cash provided by operations was $3.1 million.

Travelzoo North America
North America business segment revenue remained consistent year-over-year at $14.1 million. Operating profit for Q2 2024 was $3.7 million, or 26% of revenue, compared to operating profit of $3.8 million in the prior-year period.

Travelzoo Europe
Europe business segment revenue increased 1% year-over-year to $6.0 million. In constant currencies, Europe business segment revenue increased 1% year-over-year. Operating profit for Q2 2024 was $512,000, or 9% of revenue, compared to operating loss of $239,000 in the prior-year period.

Jack’s Flight Club
Jack’s Flight Club is a membership subscription service in which Travelzoo has a 60% ownership interest. Revenue from unaffiliated customers increased 9% year-over-year to $1.1 million. The number of premium subscribers increased 19% year-over-year. Jack’s Flight Club’s revenue from subscriptions is recognized ratably over the subscription period (quarterly, semi-annually, annually). Non-GAAP operating profit for Q2 2024 was $25,000. Non-GAAP operating profit excludes amortization of intangibles ($59,000) related to the acquisition of Travelzoo’s ownership interest in Jack’s Flight Club in 2020.

New Initiatives
New Initiatives business segment revenue, which includes Licensing and Travelzoo META, was $23,000. Operating loss for Q2 2024 was $184,000.

In June 2020, Travelzoo entered into a royalty-bearing licensing agreement with a local licensee in Japan for the exclusive use of Travelzoo’s brand, business model, and members in Japan. In August of 2020, Travelzoo entered into a royalty-bearing licensing agreement with a local licensee in Australia for the exclusive use of Travelzoo’s brand, business models, and members in Australia, New Zealand, and Singapore. Under these arrangements, Travelzoo’s existing members in Australia, Japan, New Zealand, and Singapore will continue to be owned by Travelzoo as the licensor. Travelzoo recorded $7,000 in licensing revenue from the licensee in Japan in Q2 2024. Travelzoo recorded $11,000 in licensing revenue from the licensee in Australia, New Zealand, and Singapore in Q2 2024. Licensing revenue is expected to increase going forward.

Members and Subscribers
As of June 30, 2024, we had 30.8 million members worldwide, consistent with June 30, 2023. In North America, Travelzoo had 16.1 million unduplicated members as of June 30, 2024, down from 16.2 million as of June 30, 2023. In Europe, Travelzoo had 9.2 million unduplicated members as of June 30, 2024, consistent with June 30, 2023. Jack’s Flight Club had 2.2 million subscribers, including premium subscribers, as of June 30, 2024, consistent with June 30, 2023.

Discontinued Operations
In March 2020, Travelzoo decided to exit its Asia Pacific business and operate it as a licensing business going forward. Consequently, the Asia Pacific business has been classified as discontinued operations.

Income Taxes
A provision of $1.3 million for income taxes was recorded for Q2 2024, compared to an income tax expense of $1.1 million in the prior-year period. Travelzoo intends to utilize available net operating losses (NOLs) to largely offset its actual tax liability for Q2 2024.

Share Repurchase Program
During Q2 2024, the Company repurchased 800,000 of its outstanding common stock.

Looking Ahead
For Q3 2024, we expect growth in revenue year-over-year, albeit at a smaller pace than in 2023. However, there could be unexpected fluctuations. We also expect for Q3 2024 higher profitability year-over-year. For 2025, we expect substantial growth in revenue as a result of additional revenue from membership fees.

In December 2023, we announced the introduction of a membership fee for Travelzoo beginning January 1, 2024. We recognize membership fee revenue ratably over the subscription period. Legacy Travelzoo members as of December 31, 2023, which represent more than 95% of members, are exempt from the fee during 2024. Therefore, we do not anticipate membership fee revenue from these members before 2025.

Non-GAAP Financial Measures
Management calculates non-GAAP operating income when evaluating the financial performance of the business. Travelzoo’s calculation of non-GAAP operating income, also called “non-GAAP operating profit” in this press release and today’s earnings conference call, excludes the following items: amortization of intangibles, stock option expenses and severance-related expenses. This press release includes a table which reconciles GAAP operating income to the calculation of non-GAAP operating income. Non-GAAP operating income is not required by, or presented in accordance with, generally accepted accounting principles in the United States of America (“GAAP”). This information should be considered as supplemental in nature and should not be considered in isolation or as a substitute for the financial information prepared in accordance with GAAP. In addition, these non-GAAP financial measures may not be the same as similarly titled measures reported by other companies.

Conference Call
Travelzoo will host a conference call to discuss second quarter 2024 results today at 11:00 a.m. ET. Please visit http://ir.travelzoo.com/events-presentations to

download the management presentation (PDF format) to be discussed in the conference callaccess the webcast

About Travelzoo
We, Travelzoo®, are the club for travel enthusiasts. Our 30 million members receive exclusive offers and one-of-a-kind experiences personally reviewed by our deal experts around the globe. We have our finger on the pulse of outstanding travel, entertainment, and lifestyle experiences. We work in partnership with more than 5,000 top travel suppliers—our long-standing relationships give Travelzoo members access to irresistible deals.

Certain statements contained in this press release that are not historical facts may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities and Exchange Act of 1934. These forward-looking statements may include, but are not limited to, statements about our plans, objectives, expectations, prospects and intentions, markets in which we participate and other statements contained in this press release that are not historical facts. When used in this press release, the words “expect”, “predict”, “project”, “anticipate”, “believe”, “estimate”, “intend”, “plan”, “seek” and similar expressions are generally intended to identify forward-looking statements. Because these forward-looking statements involve risks and uncertainties, there are important factors that could cause actual results to differ materially from those expressed or implied by these forward-looking statements, including changes in our plans, objectives, expectations, prospects and intentions and other factors discussed in our filings with the SEC. We cannot guarantee any future levels of activity, performance or achievements. Travelzoo undertakes no obligation to update forward-looking statements to reflect events or circumstances occurring after the date of this press release.

Travelzoo
Condensed Consolidated Statements of Operations
(Unaudited)
(In thousands, except per share amounts)

Three months ended

Six months ended

June 30,

2024

2023

2024

2023

Revenues

$ 21,141

$ 21,128

$ 43,126

$ 42,729

Cost of revenues

2,520

2,880

5,160

5,571

Gross profit

18,621

18,248

37,966

37,158

Operating expenses:

Sales and marketing

9,386

10,142

17,984

19,438

Product development

603

518

1,169

1,008

General and administrative

4,621

4,315

9,211

8,728

Total operating expenses

14,610

14,975

28,364

29,174

Operating income

4,011

3,273

9,602

7,984

Other income, net

176

479

315

829

Income from continuing operations before income taxes

4,187

3,752

9,917

8,813

Income tax expense

1,267

1,091

2,772

2,469

Income from continuing operations

2,920

2,661

7,145

6,344

Income from discontinued operations, net of tax

—

Net income

2,920

2,663

7,145

6,344

Net income (loss) attributable to non-controlling interest

(7)

(18)

Net income attributable to Travelzoo

$ 2,927

$ 2,626

$ 7,163

$ 6,299

Net income attributable to Travelzoo—continuing operations

$ 2,927

$ 2,624

$ 7,163

$ 6,299

Net income attributable to Travelzoo—discontinued operations

$ —

$ 2

$ —

Income per share—basic

Continuing operations

$ 0.23

$ 0.17

$ 0.54

$ 0.41

Discontinued operations

$ —

Net income per share—basic

$ 0.23

$ 0.17

$ 0.54

$ 0.41

Income per share—diluted

Continuing operations

$ 0.23

$ 0.17

$ 0.54

$ 0.40

Discontinued operations

$ —

Net income per share—diluted

$ 0.23

$ 0.17

$ 0.54

$ 0.40

Shares used in per share calculation from continuing operations—basic

12,895

15,275

13,191

15,485

Shares used in per share calculation from discontinued operations—basic

12,895

15,275

13,191

15,485

Shares used in per share calculation from continuing operations—diluted

12,976

15,337

13,300

15,557

Shares used in per share calculation from discontinued operations—diluted

12,976

15,337

13,300

15,557

Travelzoo
Condensed Consolidated Balance Sheets
(Unaudited)
(In thousands)

June 30,
2024

December 31,
2023

Assets

Current assets:

Cash and cash equivalents

$ 12,567

$ 15,713

Accounts receivable, net

13,220

12,965

Prepaid income taxes

998

629

Prepaid expenses and other

1,726

1,461

Total current assets

28,511

30,768

Deposits and other

223

1,115

Deferred tax assets

3,102

3,196

Restricted cash

675

Operating lease right-of-use assets

5,873

6,015

Property and equipment, net

499

578

Intangible assets, net

1,686

2,091

Goodwill

10,944

Total assets

$ 51,513

$ 55,382

Liabilities and Equity

Current liabilities:

Accounts payable

$ 5,212

$ 4,546

Merchant payables

16,708

20,622

Accrued expenses and other

4,217

3,658

Deferred revenue

3,207

2,044

Income tax payable

1,070

766

Operating lease liabilities

2,389

2,530

Liabilities from discontinued operations

Total current liabilities

32,827

34,190

Long-term tax liabilities

6,323

4,681

Long-term operating lease liabilities

6,342

6,717

Other long-term liabilities

376

911

Total liabilities

45,868

46,499

Common stock

124

136

Tax indemnification

(9,537)

Note receivable from shareholder

(1,753)

Additional paid-in capital

—

439

Retained earnings

17,083

19,508

Accumulated other comprehensive loss

(4,951)

(4,607)

Total Travelzoo stockholders’ equity

966

4,186

Non-controlling interest

4,679

4,697

Total stockholder’s equity

5,645

8,883

Total liabilities and equity

$ 51,513

$ 55,382

Travelzoo
Condensed Consolidated Statements of Cash Flows
(Unaudited)
(In thousands)

Three months ended

Six months ended

June 30,

2024

2023

2024

2023

Cash flows from operating activities:

Net income

$ 2,920

$ 2,663

$ 7,145

$ 6,344

Adjustments to reconcile net income to net cash provided by operating activities:

Depreciation and amortization

175

467

558

945

Stock-based compensation

688

432

783

828

Deferred income tax

(12)

(27)

(38)

Loss on long-lived assets

—

Net foreign currency effects

(14)

(36)

(11)

(33)

Provision of loss (net recoveries) on accounts receivable and refund reserves

(117)

(7)

(829)

Changes in operating assets and liabilities:

Accounts receivable

(150)

3,516

(385)

3,888

Prepaid income taxes

(390)

610

(327)

1,017

Prepaid expenses, deposits and other

(49)

2,325

533

2,485

Accounts payable

(295)

(1,072)

713

(2,393)

Merchant payables

(1,101)

(4,013)

(3,779)

(8,604)

Accrued expenses and other

478

(534)

1,450

377

Income tax payable

224

234

278

234

Other liabilities

556

600

753

1,419

Net cash provided by operating activities

3,056

5,115

7,677

5,650

Cash flows from investing activities:

Proceeds from repayment of note receivable

—

113

Purchases of property and equipment

(48)

(46)

(83)

(157)

Net cash provided by (used in) investing activities

(48)

(83)

(44)

Cash flows from financing activities:

Repurchase of common stock

(6,557)

(4,684)

(10,429)

(4,870)

Exercise of stock options and taxes paid for net share settlement of equity awards

—

(299)

—

(299)

Net cash used in financing activities

(6,557)

(4,983)

(10,429)

(5,169)

Effect of exchange rate on cash, cash equivalents and restricted cash

(73)

211

(311)

382

Net increase (decrease) in cash, cash equivalents and restricted cash

(3,622)

371

(3,146)

819

Cash, cash equivalents and restricted cash at beginning of period

16,865

19,826

16,389

19,378

Cash, cash equivalents and restricted cash at end of period

$ 13,243

$ 20,197

$ 13,243

$ 20,197

Travelzoo

Segment Information from Continuing Operations

(Unaudited)

(In thousands)

Three months ended June 30, 2024

Travelzoo North

America

Travelzoo
Europe

Jack’s
Flight Club

New
Initiatives

Consolidated

Revenues from unaffiliated customers

$ 14,015

$ 6,004

$ 1,099

$ 23

$ 21,141

Intersegment revenues

119

(53)

(66)

—

Total net revenues

14,134

5,951

1,033

21,141

Operating profit (loss)

$ 3,717

$ 512

$ (34)

$ (184)

$ 4,011

Three months ended June 30, 2023

Travelzoo North

America

Travelzoo
Europe

Jack’s
Flight Club

New
Initiatives

Consolidated

Revenues from unaffiliated customers

$ 13,642

$ 6,462

$ 1,011

$ 13

$ 21,128

Intersegment revenues

491

(575)

—

Total net revenues

14,133

5,887

1,095

21,128

Operating profit (loss)

$ 3,753

$ (239)

$ 97

$ (338)

$ 3,273

Six months ended June 30,
2024

Travelzoo North

America

Travelzoo
Europe

Jack’s
Flight Club

New
Initiatives

Consolidated

Revenues from unaffiliated customers

$ 28,288

$ 12,584

$ 2,199

$ 55

$ 43,126

Intersegment revenues

(103)

—

Total net revenues

28,362

12,613

2,096

43,126

Operating profit (loss)

$ 8,155

$ 1,894

$ (133)

$ (314)

$ 9,602

Six months ended June 30,
2023

Travelzoo North

America

Travelzoo Europe

Jack’s Flight Club

New Initiatives

Consolidated

Revenues from unaffiliated customers

$ 28,209

$ 12,540

$ 1,959

$ 21

$ 42,729

Intersegment revenues

682

(766)

—

Total net revenues

28,891

11,774

2,043

42,729

Operating profit (loss)

$ 8,269

$ 218

$ 52

$ (555)

$ 7,984

Travelzoo

Reconciliation of GAAP to Non-GAAP Information

(Unaudited)

(In thousands, except per share amounts)

Three months ended

Six months ended

June 30,

2024

2023

2024

2023

GAAP operating expense

$ 14,610

$ 14,975

$ 28,364

$ 29,174

Non-GAAP adjustments:

Amortization of intangibles (A)

389

405

787

Stock option expenses (B)

688

431

783

827

Severance-related expenses (C)

Non-GAAP operating expense

13,804

14,099

27,146

27,465

GAAP operating profit

4,011

3,273

9,602

7,984

Non-GAAP adjustments (A through C)

806

876

1,218

1,709

Non-GAAP operating profit

4,817

4,149

10,820

9,693

Media Contact:
Investor Relations:
ir@travelzoo.com

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SOURCE Travelzoo

Technology

Who’s Working Remotely? Virtual Vocations Survey Highlights Evolving Jobseeker Demographics

Published

12 hours ago

December 27, 2024

This survey underscores the diverse backgrounds and experiences of remote jobseekers, highlighting the growing demand for flexible work arrangements across various demographics.

TUCSON, Ariz., Dec. 27, 2024 /PRNewswire-PRWeb/ — With over 500 participants from the U.S. (69%) and international locations (31%), Virtual Vocations‘ 2024 demographics survey offers valuable insights into the evolving landscape of remote work. By comparing responses across these groups, the survey highlights shared experiences and unique challenges faced by jobseekers worldwide.

“Whether based in the U.S. or abroad, jobseekers are embracing remote roles to align their careers with their personal goals, and we’re proud to be a part of their journey.” –Laura Spawn, CEO and co-founder of Virtual Vocations

Although Virtual Vocations is a U.S.-based company, it supports international jobseekers through its fully remote job board and career resources, addressing the global demand for remote work opportunities. The company frequently receives inquiries from international members seeking to access fully remote roles, punctuating the worldwide appeal of flexible work arrangements.

“The 2024 demographics survey results reinforce what we’ve known for years—professionals around the world are seeking flexibility, balance, and opportunities to work from home,” said Virtual Vocations CEO Laura Spawn. “Whether based in the U.S. or abroad, jobseekers are embracing remote roles to align their careers with their personal goals, and we’re proud to be a part of their journey.”

Fully Remote Jobs Remain Most Desired

A significant 43% of U.S.-based jobseekers and 42% of international respondents named fully remote, no-travel jobs as their top preference. These roles, which allow employees to work entirely from home, offer flexibility, aligning with both personal and professional goals. Although occasional in-person requirements may arise, fully remote roles are favored over hybrid, partially remote, and “work from anywhere” options. These positions provide businesses with access to a broader talent pool and enable employees to prioritize workplace values and culture.

Top Industries for Remote Jobseekers

The survey also highlights four key industries attracting remote jobseekers worldwide. Information Technology (IT) stands out as the leading industry for remote roles, with significantly more job postings than any other field. Healthcare follows closely, benefiting from the growth of telehealth and remote medical roles. Customer service offers engaging opportunities for professionals interested in client interaction, while education presents a wide array of roles in online teaching, tutoring, and instructional design, fueled by the expansion of virtual learning.

Jobseekers’ Common Frustrations

Both U.S. and international jobseekers shared frustrations, particularly with online job scams. Jobseekers expressed dissatisfaction with the prevalence of scams, especially when searching for work-at-home positions. Despite relying on online job boards, only a quarter (23% of U.S. respondents and 24% of international respondents) use dedicated remote job boards, like Virtual Vocations, where job postings are thoroughly vetted to ensure they are free of scams. Additionally, many jobseekers expressed frustration with excessive job requirements and employers failing to provide feedback or “ghosting” applicants during the hiring process, with one-third of respondents from both groups reporting these issues.

Income Insecurity: A Global Concern

Income insecurity remains a pressing issue for both U.S. and international jobseekers, with many reporting their earnings as insufficient for comfortable living. Sixty-five percent of U.S. respondents and 77% of international respondents reported inadequate household incomes. Nearly half (48%) of U.S. jobseekers earn less than $60,000 annually, while 68% of international jobseekers earn under $30,000. To improve financial stability, many jobseekers have set income targets, with 30% of U.S. jobseekers aiming for $60,000–$89,999 and another 30% targeting at least $120,000. In contrast, international respondents generally require lower salaries, with 38% seeking $30,000–$59,999 and 32% aiming for $60,000–$89,999.

For a comprehensive analysis and additional insights, read the full demographics survey report here: https://www.virtualvocations.com/blog/annual-statistical-remote-work-reports/remote-work-demographics-survey-results-2024/

ABOUT VIRTUAL VOCATIONS
Founded in 2007 by CEO Laura Spawn and her brother, CTO Adam Stevenson, Virtual Vocations is a small company with a big mission: to connect jobseekers with legitimate remote job openings. To date, Virtual Vocations has helped more than four million jobseekers in their quests for flexible, remote work.

In addition to providing a database of current, hand-screened, and 100% remote job openings, Virtual Vocations offers jobseekers a number of tools to aid in their job searches, including exclusive career courses, downloadable jobseeker content, and career coaching and resume writing services. Virtual Vocations also releases several data-driven reports each year on current trends in remote work.

Virtual Vocations, Inc. is a private, family-owned, and 100% virtual company incorporated in Tucson, Arizona.

Media Contact

Kimberly Back, Virtual Vocations, Inc., 1 (800) 379-5092 x. 703, kim@virtualvocations.com, https://www.virtualvocations.com

View original content to download multimedia:https://www.prweb.com/releases/whos-working-remotely-virtual-vocations-survey-highlights-evolving-jobseeker-demographics-302339757.html

SOURCE Virtual Vocations, Inc.

Technology

Judge Baker Children’s Center d/b/a The Baker Center for Children and Families Provides Notice of Data Security Incident

Published

12 hours ago

December 27, 2024

BOSTON, Dec. 27, 2024 /PRNewswire/ — Judge Baker Children’s Center d/b/a The Baker Center for Children and Families (“The Baker Center”), a nationally recognized provider of services for children’s mental health, has learned of a data security incident that may have impacted certain personal and / or protected health information. On December 27, 2024, The Baker Center formally notified potentially affected individuals with available address information and provided resources to assist them.

On July 28, 2024, The Baker Center discovered unusual activity within its local digital storage environment. After taking immediate steps to ensure the environment was secure, The Baker Center enlisted independent cybersecurity experts to conduct an investigation to determine what happened and whether sensitive information may have been impacted. According to the investigation, an unauthorized actor gained access to The Baker Center’s systems between July 26 – 28, 2024 and may have downloaded certain files. Following a thorough review of the impacted files, on October 28, 2024, The Baker Center determined that certain individuals’ personal and/or protected health information was potentially impacted during the incident.

The information affected during this incident varies between individuals but may have involved the following: name, address, date of birth, Social Security number, driver’s license or other government identification number, financial account information, health insurance information, medical treatment or diagnosis information, and/or clinical information.

On December 27, 2024, The Baker Center mailed notification letters to potentially impacted individuals with verifiable address information. The letters include information about this incident and about steps that potentially impacted individuals can take to monitor and help protect their personal and protected health information. The Baker Center has established a toll-free call center to answer questions about the incident and to address related concerns. The call center can be reached at 844-920-8988, Monday through Friday from 9:00 AM to 9:00 PM Eastern time.

The Baker Center takes the security and privacy of information in its possession very seriously and is taking steps to prevent a similar event from occurring in the future. The Baker Center deeply regrets any inconvenience or concern this incident may cause.

View original content:https://www.prnewswire.com/news-releases/judge-baker-childrens-center-dba-the-baker-center-for-children-and-families-provides-notice-of-data-security-incident-302339677.html

SOURCE The Baker Center for Children and Families

Technology

outboundIQ Achieves Certified Implementation Partner (CIP) Status with Five9

Published

13 hours ago

December 27, 2024

Delivering Optimized, Outbound-Focused Contact Center Solutions for Modern Businesses

LAUDERDALE LAKES, Fla., Dec. 27, 2024 /PRNewswire/ — outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a team of seasoned Five9 veterans, expert programmers, and industry thought leaders, outboundIQ is uniquely equipped to help businesses of all sizes unlock the full potential of Five9’s Virtual Contact Center platform.

Optimized Solutions for Complex Contact Center Needs
outboundIQ specializes in providing expedited, outbound-focused contact center implementations, integrating advanced features such as inbound and outbound Voice, SMS, Chat, Email, Salesforce Integration, and other third-party app integrations. Clients can also leverage ongoing optimization engagements and monthly retainers for strategic consulting designed to support long-term, outreach-focused success.

“Who better to handle your domain configuration than the experts that understand the outbound contact center world. To be an outbound expert, you must know 3 things; how to configure the domain front end, how the architecture interprets that design, and how carriers respond to your dialing behavior as a result of the build. outboundIQ has the advantage of deeply understanding all 3 things. Our experts are seasoned professionals that will guide toward the best build for your business. You tell us about your business, your needs and your processes, and we will build you a domain fit for purpose. outboundIQ offers best in class Domain Optimization, Implementation and Consulting for customers of all sizes and complexity. Due to our methodology and proprietary automations, we are able to bring our customers’ projects to life within accelerated timeframes.”

– Jessica Clay, VP Support and Services

“We launched our business in June and were fortunate to connect with the incredible team at outboundIQ early on. Navigating the world of outbound calling and building efficient prospecting systems isn’t easy, but the entire team at outboundIQ brought our vision to life seamlessly. They implemented our ideas quickly and executed them flawlessly. Since partnering with them, our contact rates have significantly improved, our conversions have increased, and our overall business is thriving. We’re deeply grateful for this collaboration and look forward to continuing our work together on future endeavors!”

– Tim, Lit Financial

“I genuinely don’t know enough ways to thank the entire outboundIQ team. I inherited a domain riddled with mistakes, tangled beyond belief, and I had essentially planned to scrap the whole thing and start over. That’s when this team, led by Jessica Clay’s brilliance, took over to understand exactly what I wanted to create and completely revitalized my domain. We are all beyond thankful as they continue to consult for us to this day and I see no reason to stop. Thank you, Jessica, Jason, Rudy, Bruno, Sandy and everyone who gets the pleasure of working with these domain geniuses!”

– Michael, Lifetime Home Remodeling

A Holistic Approach to Outbound Excellence
Creating a competitive, consumer-focused outreach program requires more than just advanced technology. As outboundIQ explains, a thriving contact center functions like a high-performing racing team:

The Car: Five9 Virtual Contact Center provides a cutting-edge technology foundation.The Driver: Strong Dialer Administrators who skillfully manage operations.The Pit Crew: IT/Support teams ensuring seamless functionality.The Spotters: Data Analytics and Reporting experts optimizing performance.The Fuel: High-quality data driving better outcomes.

outboundIQ’s professional services team brings these critical elements together, ensuring clients achieve best-in-class outbound operations that prioritize consumer experience while maintaining a competitive edge.

A Call to Collaboration
With its new CIP certification, outboundIQ invites businesses to explore select partnership opportunities and projects to reimagine their contact center operations. Whether through expedited implementations or ongoing strategic consulting, outboundIQ is committed to driving measurable results for its clients.

About outboundIQ
outboundIQ delivers optimized, outbound-focused contact center implementations, combining years of Five9 expertise with cutting-edge strategies to help businesses achieve exceptional outreach outcomes. As a Five9 Certified Implementation Partner, outboundIQ provides tailored solutions to meet the unique needs of modern organizations.

About Five9
Five9 is a digital enterprise’s leading cloud contact center and software provider. The Five9 Intelligent CX Platform is reliable, secure, compliant, and scalable, designed to create exceptional personalized customer experiences.
www.five9.com

Media contact:
Sandy Tafur
Phone: 404-660-5314
mail: sandy@outboundiq.com

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SOURCE outboundIQ