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Glia Launches Unified Interactions Report and Index, Unveiling New Industry Benchmarking Tool for Customer Interactions

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Glia provides a new, unified way for banks and credit unions to define and measure the value created by comprehensive customer interactions

NEW YORK, July 18, 2024 /PRNewswire/ — Glia, the leader in customer interaction technology, today launched the Glia Interactions Index, a new way for financial services organizations to benchmark against similar institutions to quantify the efficiency, effectiveness and experience of their customer interaction strategy. Glia has also launched its first ever Unified Interactions Report based on this Index with nearly 15 financial services organizations contributing insights, helping to validate these benchmarks. The report provides actionable steps for how banks, credit unions and insurance companies can enhance how customers experience their brand.

In today’s interaction economy, customer interactions are where loyalty and revenue are made and lost. The Unified Interactions Index, based upon aggregated data from over 3 billion interactions between financial institutions and their customers, helps banks and credit unions to compare their performance against industry benchmarks across 13 success metrics and create a single composite score. This composite score gives a better picture of the health of a customer interaction program, instead of having to rely on CSAT alone. The benchmark data is uniquely offered for free by Glia, where it is normally only accessible through paid consultancy.

The goal is to provide a more modern, detailed understanding of the value created by customer interactions across all forms of communication and collaboration by connecting interaction metrics to tangible business KPIs.

The Index measures against the three primary goals of nearly all customer service, contact center and digital teams in the financial services industry:

Efficiency, which includes lowering the overall cost-to-serve, reducing average handle times and eliminating unnecessary live interactions.Effectiveness, which includes revenue generation, new account openings and increasing AUM or premiums.Experience, which includes CSAT, NPS and CES scores; customer loyalty; and customer lifetime value.

The Index integrates 13 different data points across these three categories to determine one unified, holistic performance metric, presented on a 0-100 scoring scale. From there, the experts at Glia are available to work with that financial services company to find immediate, easy areas for improvement, identify and understand their strengths and implement a more sophisticated way to measure performance and success moving forward.

“Institutions’ investments in modern customer experience technologies are often insufficient due to their siloed, channel-centric approach. Simply put, channels are killing their bottom lines,” explained Dan Michaeli, CEO and co-founder of Glia. “To succeed, it’s imperative to approach and evaluate customer interactions differently. Through working with hundreds of banks and credit unions, we’ve recognized that measuring customer experience alone isn’t enough to indicate concrete business outcomes. We’ve created the Unified Interactions Index to deliver a new, more effective way to define and measure the value of customer interactions – it’s the first benchmarking tool of its kind.”

The Index and Report have found that those companies that are taking a unified approach to managing their interactions are creating more cost savings, increasing revenue and offering a better customer experience overall. Michaeli continued, “The most progressive organizations are embracing a new model in which all customer interactions and channels are converged into one Unified Interaction Management (UIM) platform. Such an approach results in more responsive service, which has been proven to increase loyalty but at a lower cost-to-serve.” 

This autumn, Glia will release the Interactions Index Calculator, providing a simple, guided digital process for institutions to calculate their scores. This Index and Report will be continuously improved and updated; Glia plans to repeat the Unified Interactions Report again in 2025, including even more metrics.

To learn more about Glia’s Unified Interactions Report and how you rank, sign up for our webinar on Wednesday, July 24th at 2:00 pm ET here.

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/glia-launches-unified-interactions-report-and-index-unveiling-new-industry-benchmarking-tool-for-customer-interactions-302200246.html

SOURCE Glia

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Cash Industry Stakeholders to Gather in Chicago for the Secure Cash and Transport Association’s Annual Conference

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51 mins ago

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September 25, 2024

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The 2024 SCTA Conference, taking place in Chicago on October 9-11, will host cash industry professionals and feature a keynote address by 29-time Emmy Award winner and Hall of Fame keynote speaker, Bill Stainton.

PURCELLVILLE, Va., Sept. 25, 2024 /PRNewswire-PRWeb/ — The Secure Cash & Transport Association (SCTA), a nonprofit group representing professionals in ATM servicing, cash handling and processing, transportation, and safekeeping of cash and coin throughout North America, is set to welcome nearly 200 attendees to its annual conference in Chicago on October 9-11, 2024. The annual SCTA Conference supports the Secure Cash & Transport Association’s overarching mission to protect, strengthen, and unite the cash-in-transit and cash-servicing industries. This year’s event theme is “Adopting and Adapting to Technology: What’s Next?”

“I believe the next chapter for us all is to focus on building resilience, ensuring that our industry can keep pace with technological advancements and thrive amidst them.”

The conference brings professionals and thought leaders together to review critical trends and issues impacting the cash industry’s safety, security, and overall success. This year’s event features a keynote address by 29-time Emmy Award winner and Hall of Fame keynote speaker, Bill Stainton. Stainton’s address, “Connect the Dots: Innovation in the Cash Service Industry,” will debunk several myths about creativity and innovation and delve into what it means to be a game-changer in the cash industry.

The 2024 SCTA Conference will feature more than a dozen informative sessions delivered by leading experts in cash-in-transit, banking, retail, security, cybersecurity, insurance, and compliance. The full schedule for the event can be found at scta.securetransportassociation.org/agenda.

D. Mark Lowers, President of the Secure Cash and Transport Association, reflects on this year’s focus on innovation, “As leaders, we’ve had to navigate the rapid pace of technological change, integrating new systems and solutions to maintain business continuity and enhance safety and security. This adaptation has sharpened our skills and brought about greater efficiency. However, I believe the next chapter for us all is to focus on building resilience, ensuring that our industry can keep pace with technological advancements and thrive amidst them.”

Details about the event, registration information, and association membership details can be found on the event website at https://scta.securetransportassociation.org.

About the Secure Cash & Transport Association (SCTA)

The Secure Cash & Transport Association (SCTA) is a non-profit association established in 2013 to represent the shared interests of professionals in ATM servicing, cash handling/processing, transportation, and safekeeping of cash and coin throughout North America. Industry groups represented by the association include armored operators, insurance providers, truck builders, financial institutions, ATM cash providers, coin wrappers, security surveys and compliance providers, retailers, and loss adjusters.

Learn more at securetransportassociation.org.

Media Contact

Michael Gaul, Secure Cash & Transport Association, 1 (540) 338-7151, mgaul@securetransportassociation.org, https://www.securetransportassociation.org/

View original content to download multimedia:https://www.prweb.com/releases/cash-industry-stakeholders-to-gather-in-chicago-for-the-secure-cash-and-transport-associations-annual-conference-302258222.html

SOURCE Secure Cash & Transport Association

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PayPal Enables Business Accounts to Buy, Hold and Sell Cryptocurrency

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51 mins ago

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September 25, 2024

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Company also provides the ability for business accounts to externally transfer cryptocurrency

SAN JOSE, Calif., Sept. 25, 2024 /PRNewswire/ — PayPal Holdings, Inc. (NASDAQ: PYPL) announced it is enabling its U.S. merchants to buy, hold and sell cryptocurrency directly from their PayPal business account. At launch, this functionality for Business Accounts will not be available in New York State. Today’s announcement is PayPal’s latest step to increase cryptocurrency‘s utility by making increased functionality available to millions of merchants in the U.S. 

“Since we launched the ability for PayPal and Venmo consumers to buy, sell, and hold cryptocurrency in their wallets, we have learned a lot about how they want to use their cryptocurrency,” said Jose Fernandez da Ponte, Senior Vice President of Blockchain, Cryptocurrency, and Digital Currencies, PayPal. “Business owners have increasingly expressed a desire for the same cryptocurrency capabilities available to consumers. We’re excited to meet that demand by delivering this new offering, empowering them to engage with digital currencies effortlessly.”

Additionally, PayPal is enabling U.S. merchants to externally transfer cryptocurrency on chain to third-party eligible wallets. PayPal business account holders can now send and receive supported cryptocurrency tokens to and from external blockchain addresses.

PayPal has continuously made significant steps to increase cryptocurrency‘s utilization. In 2020, PayPal announced the availability of its customers to buy, hold and sell cryptocurrency directly from their PayPal and Venmo accounts. In 2023, PayPal announced the launch of a U.S. dollar-denominated stablecoin, PayPal USD (PYUSD). In April 2024, we enabled PYUSD as a funding instrument for our Xoom platform, allowing users to pay no transaction fees when using PYUSD to fund eligible transfers to friends and family abroad. Most recently, PYUSD was made available on the Solana blockchain, providing users with the choice of multiple blockchains allowing for increased flexibility and control.

About PYUSD

PayPal USD is issued by Paxos Trust Company, a fully chartered limited purpose trust company. Paxos and its products – including expansion to new blockchains – are licensed to engage in Virtual Currency Business Activity by the New York State Department of Financial Services. Reserves for PayPal USD are fully backed by U.S. dollar deposits, U.S. Treasuries and similar cash equivalents, and PayPal USD can be bought or sold through PayPal and Venmo at a rate of $1.00 per PayPal USD.

Issuance and custody of PayPal USD is performed by Paxos Trust Company, LLC. Learn more in PayPal’s Cryptocurrency Terms, and in the Paxos Terms that also apply to PYUSD.

About PayPal

PayPal has been revolutionizing commerce globally for more than 25 years. The company creates innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com, https://about.pypl.com/ and https://investor.pypl.com/.

Media Relations Contacts: 
Nicole Cutler
mediarelations@paypal.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/paypal-enables-business-accounts-to-buy-hold-and-sell-cryptocurrency-302259069.html

SOURCE PayPal Holdings, Inc.

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KIWI design Unveils Made For Meta Products at Meta Connect 2024

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51 mins ago

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September 25, 2024

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MENLO PARK, Calif., Sept. 26, 2024 /PRNewswire/ — KIWI Design, a leading innovator in high-quality XR accessories, has successfully added two products to the “Made For Meta” program since 2023. In 2024, KIWI design was invited to participate in the Meta Connect event, where they presented three new “Made For Meta” products. These innovations come equipped with significant upgrades designed to enhance the immersive experience for XR enthusiasts. According to their official social media announcements, more products will be released in Q4.

With the introduction of the Made For Meta line, KIWI design continues to set the standard in the XR accessory market. Each product is designed with user feedback in mind, ensuring that every detail contributes to a more enjoyable and engaging XR experience.

“Our goal is to provide XR lovers with the most immersive experience.” stated Ray, CEO of KIWI design. “We are thrilled to introduce these new products, which embody our unwavering commitment to quality and innovation.”

Since its inception, KIWI design has built a reputation for crafting user-friendly and reliable XR accessories that are widely appreciated by consumers. This announcement features upgrades to their flagship products, promising a more comfortable and enjoyable experience for users.

As KIWI design moves forward, the company remains dedicated to its mission: “Pioneering Comfort and Immersion in Every XR Moment.” The unveiling of these new products at Meta Connect represents a significant step towards this goal, and the company is excited to continue innovating for the XR community.

For more information about KIWI design, please visit official website and follow KIWI design on Facebook, Instagram, X, YouTube and TikTok.

https://www.kiwidesign.com/

https://www.facebook.com/KIWIdesignOfficial

https://www.instagram.com/kiwidesignins/

https://x.com/KIWIdesign_shop

https://www.youtube.com/channel/UCOzFWarIschBuBfNz01Oucw

https://www.tiktok.com/@kiwidesign_official

SOURCE KIWI design

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