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Escala 24×7 and DANAconnect Join Forces to Accelerate the Adoption of GenAI on AWS in the Financial Services Industry

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Escala 24×7 has made a significant investment in DANAconnect. Together, they unite forces to drive GenAI adoption on AWS, revolutionizing the financial services industry with AI-powered solutions that enhance efficiency and customer experience.

WESTON, Fla., July 14, 2024 /PRNewswire-PRWeb/ — One of the greatest challenges for financial institutions and insurers is adopting Artificial Intelligence (AI) and intelligent process automation to increase sales and reduce costs. In response to this need, Escala 24×7 and DANAconnect have teamed up to offer clients the ability to implement cutting-edge technologies quickly, with accelerated returns on investment powered by AI on Amazon Web Services (AWS).

“Generative Artificial Intelligence is not something we will see in the future; it is the reality of the moment, a technological turning point, and the gateway to innovation, growth, and business success.” — Ignacio Perez, Chief Revenue Officer of Escala 24×7

To solidify this alliance, Escala 24×7 has made a significant investment in DANAconnect. This investment enables a winning strategy based on Artificial Intelligence that sets them apart as leaders in cloud service offerings for organizations in the financial and insurance industries.

The outlook for 2024 is encouraging, with a predicted 5% growth for the entire IT industry in Latin America. According to the International Data Corporation (IDC), by 2027, the top 5,000 companies in Latin America will allocate more than 25% of their basic IT spending to AI initiatives, leading to a double-digit increase in product and process innovation rates.

Secure, Efficient, and Automated Digital Interactions with AI

Escala 24×7 is AWS’s most experienced partner in using AI in technology services for the financial sector, and DANAconnect is the leading software-as-a-service company in Customer Communication Management (CCM) from a business perspective for this industry in Latin America. Understanding the challenges and obstacles for this industry, Escala 24×7 and DANAconnect have designed tailored solutions that help banks and insurers automate processes and securely and efficiently manage digital interactions, while creating exceptional digital experiences for their clients, increasing sales and renewals of financial products, and reducing the costs associated with contacting and processing operations.

“Our platform and Escala 24×7’s cloud expertise are the perfect complement. Escala 24×7 brings its deep knowledge of the AI components offered by AWS, and DANAconnect provides its extensive business-oriented AI expertise. This way, we accelerate the development of solutions for specific cases for banks and insurers, which are already being implemented for clients,” said Paul Kienholz, CEO of DANAconnect.

This investment from Escala 24×7 in DANAconnect addresses the business needs of financial institutions with a winning formula that combines expertise in cloud services for the banking and insurance industry, business process automation, and GenAI.

Currently, one of the most in-demand solutions in the financial sector is identity validation using Artificial Intelligence (AI). Biometric video signatures and real-time document verification significantly improve operational efficiency. By automating and streamlining the identity validation and document authentication process, the time and costs associated with onboarding, product renewals, and new sales are reduced, facilitating a smoother experience for both clients and financial institutions.

Other solutions include personalized message creation, automatic payment reminders, customer satisfaction surveys, and offering additional products or services to clients based on their profiles, needs, and consumption expectations, thereby enhancing communication, making it more personalized, relevant, timely, and efficient.

“Generative Artificial Intelligence is not something we will see in the future; it is the reality of the moment, a technological turning point, and the gateway to innovation, growth, and business success. The synergy between Escala 24×7 and DANAconnect allows us to build solutions on AWS for our over 400 clients, with solid and proven returns on investment, based on cutting-edge services,” said Ignacio Perez, Chief Revenue Officer of Escala 24×7.

“We already have GenAI cases that we are implementing for clients, such as extracting information from documents like insurance policies and account statements to provide support or assistance responses based on the information in the documents. We also create communication pieces for marketing and business intelligence purposes,” added Paul Kienholz, CEO of DANAconnect.

The powerful collaboration between Escala 24×7 and DANAconnect enables the offering of practical AI applications for the financial services industry, such as:

Accelerating client onboarding through document automation.User identity authentication using advanced biometric recognition technologies.Identity document validation for all countries in the Americas and text validation in documents of various image and PDF formats.Remote signing of legal documents and contracts through biometric signatures, complemented by automatic PDF generation and digital document signing.Proof of life verification before approving transactions related to retirement funds, pensions, and insurance.Natural Language Processing (NLP) that allows clients to query information contained in PDF documents via voice or text commands.Enhanced client experience through AI and NLP-powered chatbots, providing immediate and accurate responses to client inquiries and requests.Generating highly personalized and relevant content for marketing communications, enhancing cross-selling and upselling opportunities.

All these solutions are integrated into a single low-code automation platform, facilitating omnichannel communication, efficiently managing communications through channels such as email, SMS, WhatsApp, automated calls, among others.

“In addition to promoting the use of GenAI on AWS for the financial services industry, our alliance aims to improve the end-client experience for banks and insurers, increasing their sales and reducing costs. All this while accelerating the digital transformation of this industry with personalized and scalable solutions, ensuring greater operational efficiency, regulatory compliance, and a permanent focus on innovation,” concluded Ignacio Perez, Chief Revenue Officer of Escala 24×7.

About DANAconnect

DANAconnect is a Customer Communication Management (CCM) platform designed to automate and streamline customer interactions for banks, insurers, and companies in the financial ecosystem. It addresses clients’ needs with AI-powered solutions. Every month, DANAconnect sends at least one communication to 10% of the population of the Americas, showcasing its market leadership and ability to handle large volumes of transactions effectively and efficiently through an omnichannel solution.

About Escala 24×7

Escala 24×7 is a cloud initiative accelerator, Premier Partner of Amazon Web Services (AWS), winners of the AWS Partner of the Year award for two consecutive years (2022 and 2023), with over 12 years of experience, 12 AWS competencies, clients in 19 countries, a team of professionals with over 300 certifications, and more than 1,000 successful implementations in companies across Latin America. Experts in designing, implementing, operating, supporting, and optimizing environments on Amazon Web Services (AWS), guaranteeing agility, security, and cost savings in the services they provide to their clients. More than cloud service providers, they are growth, innovation, and transformation allies for organizations.

Media Contact

Fabiana Arroyo, DANAconnect Corp., 1 5144243782, marketing@danaconnect.com, https://www.danaconnect.com

View original content:https://www.prweb.com/releases/escala-24×7-and-danaconnect-join-forces-to-accelerate-the-adoption-of-genai-on-aws-in-the-financial-services-industry-302196160.html

SOURCE DANAconnect Corp.

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SecurityGen and NEC Team Up to Strengthen Cybersecurity Operations for Indonesian Telcos

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Harnessing future-ready solutions and expertise to safeguard Telecom networks against emerging threats

JAKARTA, Indonesia, Sept. 24, 2024 /PRNewswire/ — In a significant development for telecom cybersecurity, SecurityGen, an award-winning global leader in telecom cybersecurity, and PT NEC Indonesia, a leader in IT, network and AI technologies and a multi-vendor system integrator, have announced a partnership to strengthen telecom network defences across Indonesia. This alliance brings together SecurityGen’s cutting-edge security solutions and NEC’s extensive expertise in telecom infrastructure in a bid to combat a spectrum of increasingly advanced cyber threats.

The partnership aims to enhance the performance, reliability, and security of telecom networks throughout the region with SecurityGen providing future-ready threat-informed defence platform, comprising its Breach Attack platform and Monitoring system, and NEC offering crucial professional services to support and optimize these advanced security solutions. SecurityGen will also ensure rapid, effective deployments through comprehensive training and onboarding. By focusing on future-proofed solutions and fostering local talent, this partnership supports NEC’s vision of bolstering its security-as-a-service offering and solidifying its position as a trusted partner for Indonesian telcos.

This collaboration becomes even more vital given the speed with which telecom networks are evolving – making them increasingly complex and vulnerable. Unfortunately, traditional security measures are not effective enough anymore. By integrating advanced, AI-powered threat intelligence with automated security systems, this partnership aims to provide telco SOCs with unprecedented visibility into signalling traffic and robust validation against real-world attacks. This proactive approach, with in-built remediation, will not only mitigate breach risks but also equip security teams with the essential tools and expertise to counteract sophisticated cyber threats and maintain business resilience.

Amit Nath, Co-Founder & CEO of SecurityGen, said, “Our partnership with NEC is a crucial step towards fortifying Indonesia’s telecom sector with the expertise and tools essential for securing modern networks and operations. Together, we’re committed to building local competencies and implementing advanced, research-driven strategies to ensure the long-term security and resilience of the telecom infrastructure.”

Joji Yamamoto, President Director of NEC Indonesia said, “”In Indonesia, we have seen rapidly increasing growth of cloud services, and connected devices and subscribers for IoT use cases. NEC Indonesia welcomes the partnership with SecurityGen to join forces in advancing network security in Indonesia to protect information assets through the introduction and operation of measures against cyber-attacks.”

***

About SecurityGen
Founded in 2022, SecurityGen is a global leader in telecom security. We provide a solid security foundation to drive secure telecom digital transformations and ensure safe and robust network operations. Our extensive product and service portfolio offers complete protection against existing and advanced telecom security threats. www.secgen.com

About PT. NEC Indonesia

NEC first established its Jakarta Representative Office in 1968. Through the years, PT. NEC Indonesia recognized the importance of instituting telecommunications infrastructure for the country and has introduced several NEC technologies and solutions. This has resulted in PT. NEC Indonesia achieving the market leader position of being a total solutions provider for the Indonesian telecommunications industry.

Today, with its headquarters in Jakarta, PT. NEC Indonesia continues to play a significant role in providing total telecommunications and IT business solutions to its customers in the government and enterprise businesses. For more information, please visit http://id.nec.com/ 

 

 

 

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/securitygen-and-nec-team-up-to-strengthen-cybersecurity-operations-for-indonesian-telcos-302256352.html

SOURCE PT. NEC Indonesia

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Patricia Calderon, Global Head of Water of CDP: How to drive water action across supply chains

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JAKARTA, Indonesia, Sept. 24, 2024 /PRNewswire/ — This is an article from Patricia Calderon, Global Head of Water of CDP:

Supply chains are the knots that tie our global economy together and allow it to operate as it does.

In recent years those knots have become more complex and fragile.

Major trade routes can be held up by conflict, politics, or simply a container ship running aground. The world is deeply dependent on pinch points functioning with high volumes of traffic and little to no barriers. Below that level exist smaller, more intricate threads which have built up over time, across borders and through river basins.

The fragility now baked into the system is, in part, a result of our changing climate and the unsustainable nature of supply chains. Building resilience within supply chains to adapt to frequent extreme weather events is now crucial. Lessening their environmental impact is part of the same equation.

Deep dive

New research from CDP, the global non-profit leading the world’s environmental disclosure system for companies, cities, states, and regions, has examined the problem using data directly from companies.

We looked at 3,163 large companies with an annual revenue of more than EUR/ US$250 million. These companies disclosed to CDP’s annual water security questionnaire. A total of 1,542 companies – 50% – responded that they are engaging their supply chain on water risks. This includes inserting water requirements into supplier contracts, collecting water data, raising awareness of water issues, or collaborating on innovation.

Further analysis provides a unique insight into how some of the world’s largest brands are grappling with water issues. 1 in 5 companies are facing supply chain risks which could have a substantive financial or strategic impact on their business. These risks were estimated to total US$77 billion. And according to 79 businesses, a total of US$7 billion was deemed to be at immediate risk due to urgent water scarcity, food, regulatory and reputational issues.

Stem the tide

The data is clearly telling us our water supplies are becoming ever more fragile and the financial toll is mounting up. It’s down to large companies with the biggest water impacts to take immediate action, working with their suppliers to stem the tide of water risk.

Our research points to some of the tools currently being used by responsible companies – financial incentives, stricter contracts, and closer engagement are key. A group of forward-thinking businesses are already working on the problem. 443 businesses – 14% – offer their senior leaders, including the board, incentives to improve water management across the supply chain. A smaller group provide direct financial incentives to their chief procurement or purchasing officers.

Buyers and suppliers need to collaborate to ensure sustainability is a business norm. Recognizing it as a key differentiator among suppliers will be essential going forward. If we fail to address these issues the mounting financial impact of water risks will become all too apparent.

Going beyond

The report makes a strong case for companies to take immediate action on water issues in their supply chain and offers six key steps for companies. Each one of these indicators follows from the next: assess supply chain risks and impacts; set global targets; incentivize executives to act; include water in supplier requirements; engage with suppliers; and incentivize and support suppliers.

Ensuring supply chains can build resilience, reduce water risks, and keep our economies going is within reach. But to do so quickly and comprehensively we need to go beyond voluntary measures. The bar should be raised much higher in order to close the gap between where we are now and need to be.

Stronger regulation for mandatory disclosure and transparent reporting mechanisms are imperative to drive progress. This requires a combined approach with government policy, industry standards, and stakeholder engagement all playing a role.

View original content:https://www.prnewswire.com/apac/news-releases/patricia-calderon-global-head-of-water-of-cdp-how-to-drive-water-action-across-supply-chains-302254990.html

SOURCE CDP

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J-Stories launches special page to report on largest Japan-Taiwan summit bringing together startups and investors in the region

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This year’s event in Tokyo expanded to its largest scale yet amid growing interest in Taiwan’s dominant semiconductor and AI sectors

Japan’s solutions-focused news service J-Stories is an official media partner of the 2024 Japan-Taiwan Innovations Summit. Here’s J-Stories’ special page where summit-related stories are featured in partnership with Startup Island TAIWAN, Taiwan’s national startup brand. J-Stories is run by Tokyo-based media agency Pacific Bridge Media & Consulting.

TOKYO, Sept. 23, 2024 /PRNewswire/ — The 2024 Japan-Taiwan Innovation Summit, the largest startup event to date featuring Japanese and Taiwanese aspiring to expand overseas, was held this month (Sept.17-18) in central Tokyo. Over 1,000 participants from various sectors – including politics, academia, large business and media – engaged with approximately 70 innovative startups over the two days.

The annual summit, which started two years ago, expanded further from previous years, incorporating cutting-edge industries, including AI, biomedical science, cybersecurity, digital services, fintech, defense and aerospace.

The two-day event was co-hosted by Taiwan’s National Development Council (NDC), a government body of Taiwan, and the Tokyo Metropolitan Government. Tokyo-based media agency Pacific Bridge Media & Consulting also supported the event as the official media partner, featuring various reports and videos about the event on a special online page, bridging the gap between Taiwan’s top entrepreneurs and the startup community in Japan.

Discussed among the main topics were Taiwan’s booming semiconductor supply chain and its uninhibited growth potential within the next decade. Taiwan’s leading chipmaker, TSMC, was launched as a startup more than three decades ago with the support of the Taiwanese government. Now, the international company is building factories in southern Japan, giving those in Tokyo high hopes for Taiwan’s investments in bumping up semiconductor production capabilities and building more factories in Japan.

At this year’s summit, it was not only Taiwanese entrepreneurs who took the floor, but also Japanese startups. The summit featured a significant number of Japanese participants from financial institutions, venture capitalists, and trading companies. This increased Japanese involvement is expected to strengthen the JapanTaiwan network and contribute to the development of a thriving international ecosystem.

To start Day 1, Taiwan’s NDC Minister Liu Chin-Ching (Paul Liu), the Taiwanese delegation leader for this summit, took the stage. Minister Liu stated: “We are implementing the ‘Bridge Plan’ to expand innovation internationally. While we have been advancing innovation domestically in Taiwan, our future goal is to pursue international collaboration, with Japan being our first partner.” He emphasized the significance of Japan and Taiwan’s collaborative efforts. 

A video message from Tokyo Gov. Yuriko Koike was shown following Liu’s speech. She emphasized, “Taiwan and Japan have built a strong cooperative relationship. Let’s join forces between Tokyo and Taiwan to launch significant innovation.”

Among the speakers was Kei Furukawa, an Investment Partner at UTokyo IPC, who gave a lecture titled “Innovation and Startup Development Systems at the University of Tokyo VC,” discussing the advancement of innovation and entrepreneurship through collaboration between government and universities in Japan.

Additionally, there were presentations from Japanese and Taiwanese startups and innovation companies, speeches by notable guests, and more. The summit concluded with an invitation-only opening ceremony for the Taiwan Startup Tokyo office and a gala dinner with investors.

Visit J-Stories’ special page here:
https://jstories.media/jp/specials/jtis

Event Overview:

Name: 2024 Japan-Taiwan Innovation SummitDate: September 17 (Tuesday) – 18 (Wednesday), 2024, 10:00 AM – 5:00 PMVenue: Tokyo Innovation Base (TiB) 2nd Floor (3-8-3 Marunouchi, Chiyoda-ku, Tokyo, in front of Yurakucho Station)Format: On-site participationLanguages: Chinese, Japanese, and English (with simultaneous interpretation)Organizer: Startup Island TAIWAN

For more information on the Japan-Taiwan Innovation Summit 2024, please click here:

https://togethergobig.jp/en-summit

About J-Stories:

J-Stories is an online news platform that communicates innovative ideas, products, and technologies from Japan that address global issues to audiences and investors worldwide in Japanese, English, and Chinese. As the media partner for the “2024 Japan-Taiwan Innovation Summit,” J-Stories will be publishing articles about the summit before and after the event. J-Stories is run by Tokyo-based multilingual media agency Pacific Bridge Media & Consulting.

To receive the latest articles from J-Stories, please subscribe to our newsletter by emailing: jstories@pacificbridge.jp

View original content to download multimedia:https://www.prnewswire.com/news-releases/j-stories-launches-special-page-to-report-on-largest-japan-taiwan-summit-bringing-together-startups-and-investors-in-the-region-302256454.html

SOURCE PACIFIC BRIDGE MEDIA AND CONSULTING

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