Connect with us

Technology

Sinch Launches “Customer Connections” Resource Hub to Empower Omnichannel Marketers

Published

on

Features a free assessment test that will analyze your digital communications channel mix to provide data-backed recommendations for improvement 

ATLANTA and STOCKHOLM, July 10, 2024 /PRNewswire/ — Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, announced the launch of its “Customer Connections” hub, an online resource center designed to support CX professionals and marketers in building lasting customer relationships through world-class experiences across all digital channels.

To add value to the customer experience, businesses must enable effective communications across the channels their customers use.  The “Customer Connections” hub is Sinch’s latest initiative to keep marketers informed on the ever-evolving digital landscape and help them build stronger customer connections.  The hub features marketing communications related content including trend research, testimonial videos, case studies, and useful guides designed to help visitors create successful omnichannel customer experiences. 

The hub’s standout feature is the “Connection Assessment” tool that serves as a battle-test for existing cross-channel campaigns. Based on internal data from more than 400k Sinch users, the test evaluates communication optimization across 9 different channels.  After completing a short 4-question survey to gauge effectiveness, participants receive a personalized assessment outlining strengths, weaknesses, and improvement suggestions for delivering the ultimate customer experience.

Building a customer communication strategy that drives value. 

Sinch interviewed over 500 consumers and more than 400 companies across the U.S. to uncover the true building blocks of a meaningful customer relationship. The learnings from this survey inform the topics covered throughout the Customer Connection hub:  

Making a strong first impression. Trust is a key factor in making a positive first impression – over 30% say the company’s reputation was their main focus.Smarter Cross-channel engagement. Email is still the preferred channel (40%) when customers want to reach a company channel, followed by SMS (22%).Timing and frequency. Nearly 62% of consumers expect to receive invoices and receipts within five minutes or less of making an online purchase.AI engagement. A combined 78% said they prefer engaging with a chatbot for troubleshooting or to get a question answered.

“Effective customer communication involves understanding the unique needs of your audience and focusing on what can truly elevate their experience with a brand,” said Jonathan Bean, Chief Marketing Officer at Sinch. “With so many ways to engage today, it is essential for businesses to maintain a seamless digital communications experience and embrace an omnichannel approach. This means not only integrating communications across the right mix of channels at the right stage of the customer journey, but also being present where and when customers expect and want to be reached.”  

Omnichannel communication is the new benchmark, making personalized customer experiences a necessity for marketers. Stay informed and sharpen your competitive edge by bookmarking the Sinch “Customer Connections” hub, visit connections.sinch.com  

For further information, please contact:   

Janet Lennon
Director of Global Communications
janet.lennon@sinch.com  

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/sinch-ab/r/sinch-launches–customer-connections–resource-hub-to-empower-omnichannel-marketers,c4013523

 

View original content:https://www.prnewswire.com/news-releases/sinch-launches-customer-connections-resource-hub-to-empower-omnichannel-marketers-302193566.html

SOURCE Sinch AB

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Get Ready for Bybit’s ‘Keynote with Ben’ Livestream: Unveiling 2025 Vision and Exclusive Prize Pool

Published

on

By

DUBAI, UAE, Jan. 7, 2025 /PRNewswire/ — Bybit, the world’s second-largest cryptocurrency exchange by trading volume, is gearing up to captivate audiences with its highly anticipated livestream event, Keynote with Ben: In the Driving Seat to the Moon — Beat the Unknown. The event promises to spotlight Bybit’s remarkable journey, its vision for 2025 and beyond, and a series of groundbreaking innovations that redefine the digital finance landscape.

Scheduled for Jan. 21, 2025, at 8 a.m. UTC, the livestream will feature Bybit’s CEO Ben Zhou delivering insights into the future of Web3, Bybit’s ecosystem expansion, and pioneering advancements in wealth management. With a commitment to shaping the next era of decentralized finance, Bybit aims to inspire and inform both its loyal community and newcomers alike.

Exciting Rewards Await

In conjunction with the keynote, Bybit is launching an exclusive campaign running from now to Jan. 21, 2025. Participants have the opportunity to win a share from a generous 5,250 prize pool in combined rewards, including tokens and P2P coupons. The rewards will be distributed through various activities:

New User Exclusive: New users who sign up and subscribe to the event early can claim a 5 USDT reward on top of Bybit’s 20 USDT sign-up bonus. This offer is limited to the first 150 participants.Spread the Word: By sharing the livestream link on social media and submitting proof of their posts, 100 lucky participants will receive a 5 USDT spot airdrop.Trade and Win During the Livestream: Participants who trade at least 50 USDT during the livestream can share a 3,300 CHILLGUY prize pool, while new users depositing 100 USDT or more will compete for a 200 GRASS token prize pool.Ask and Earn: By submitting thought-provoking questions through the livestream page, 25 standout participants will win 20 USDT P2P coupons, sharing a total prize of $500.

Unveiling a Bullish Vision

Bybit’s 2025 roadmap includes ambitious milestones and transformative strategies designed to empower its users in the evolving Web3 ecosystem. Attendees of the keynote can expect firsthand insights into the company’s accomplishments and its forward-looking initiatives.

The keynote will feature a retrospective on Bybit’s significant milestones achieved in 2024, the unveiling of new ecosystem expansions, and an exploration of cutting-edge Web3 innovations. Additionally, attendees can look forward to announcements about advanced wealth management solutions designed to empower users in a decentralized future.

Bybit invites its community and beyond to join this milestone event, where vision meets action, and opportunities for rewards are plentiful. While the livestream is sure to inspire, the accompanying campaign ensures tangible benefits for those participating in Bybit’s ongoing journey to the moon.

#Bybit / #TheCryptoArk / #BybitLivestream

About Bybit

Bybit is the world’s second-largest cryptocurrency exchange by trading volume, serving a global community of over 60 million users. Founded in 2018, Bybit is redefining openness in the decentralized world by creating a simpler, open and equal ecosystem for everyone. With a strong focus on Web3, Bybit partners strategically with leading blockchain protocols to provide robust infrastructure and drive on-chain innovation. Renowned for its secure custody, diverse marketplaces, intuitive user experience, and advanced blockchain tools, Bybit bridges the gap between TradFi and DeFi, empowering builders, creators, and enthusiasts to unlock the full potential of Web3. Discover the future of decentralized finance at Bybit.com.

For more details about Bybit, please visit Bybit Press

For media inquiries, please contact: media@bybit.com

For updates, please follow: Bybit’s Communities and Social Media

Discord | Facebook | Instagram | LinkedIn | Reddit | Telegram | TikTok | X | Youtube

Photo – https://mma.prnewswire.com/media/2592556/Bybit_Keynote_Livestream.jpg
Logo – https://mma.prnewswire.com/media/2267288/Logo.jpg

 

View original content:https://www.prnewswire.co.uk/news-releases/get-ready-for-bybits-keynote-with-ben-livestream-unveiling-2025-vision-and-exclusive-prize-pool-302344463.html

Continue Reading

Technology

CobbleStone Software Attains Over 95 Percent Customer Satisfaction

Published

on

By

CobbleStone Software boasts a customer satisfaction rate of over 95 percent.

PRINCETON, N.J., Jan. 7, 2025 /PRNewswire-PRWeb/ — CobbleStone Software – a recognized Leader in contract lifecycle management (CLM) according to the SPARK Matrix™ Report – is proud to announce that it has attained a customer satisfaction rate of over 95 percent. CobbleStone attributes its continued positive reception to steady innovation, a client-centric approach, and demonstratable value.

“It is deeply rewarding to see such a high level of customer satisfaction. We are grateful to our clients for their trust and look forward to continue helping professionals across sectors and industries power our world in amazing ways.” – Bradford Jones, VP of Sales & Marketing at CobbleStone

The over 95 percent customer satisfaction milestone reflects CobbleStone’s unwavering commitment to delivering a future-minded, reliable, user-friendly, and highly configurable contract management and eProcurement software solution that empowers organizations worldwide to streamline and simplify their processes.

Driving forces behind this achievement include:

A Client-Centric Approach: CobbleStone Software prioritizes customer success by offering detailed implementation, various customer support options, a vast array of training and learning opportunities, and a comprehensive knowledge and resource base. The company’s Customer Success Team works hand-in-hand with clients to ensure their unique business needs are met.

Innovative Features: CobbleStone Contract Insight® is a generative-AI-powered, award-winning solution that boasts multiple new features and enhancements per year. Furthermore, it seamlessly integrates and connects with mission-critical systems and applications for smooth process flow and centralization.

Demonstratable Value: CobbleStone provides a scalable, configurable solution that delivers measurable ROI. Organizations across industries have reported significant time and cost savings by automating and optimizing their contract and procurement processes.

CobbleStone users in various industries have praised the solution’s ease of use and breadth of features. One user stated, “CobbleStone offers the features we need to organize and analyze our key information at a glance and more—all at the right price point.” Another said, “We have expanded the utility of CobbleStone in our business even more than we originally envisioned, and staff has always been helpful in getting us where we needed to go.”

“It is deeply rewarding to see such a high level of customer satisfaction,” says Bradford Jones, VP of Sales and Marketing at CobbleStone Software.

“This achievement validates our efforts to consistently exceed expectations for our innovative service offering. We are grateful to our clients for their trust and look forward to continuing to help business professionals across sectors and industries power our world in amazing ways with our award-winning legal technology.”

Contact CobbleStone Software for a free demo.

For more information, email Sales@CobbleStoneSoftware.com or call 866-330-0056.

About CobbleStone Software:

CobbleStone Software is a celebrated leader in contract management software solutions whose flagship CLM software solution – CobbleStone Contract Insight – expedites contract management, vendor management, eProcurement, and eSourcing processes while offering seamless integrations, ease-of-use, and high scalability. CobbleStone’s contract lifecycle management solutions provide simplified contract and vendor tracking, highly configurable email alerts, user-friendly calendar notifications, intelligent contract workflow automation, highly robust security options, streamlined authoring of contract templates with dynamic clauses, centralized revenue/cost management, detailed text indexing and searching, future-minded vendor/client ratings, robust document version control, custom contract management reports, speedy IntelliSign® electronic signatures, more intelligent contracts with VISDOM® artificial intelligence and machine learning, and more.

Follow CobbleStone Software on social media:

LinkedInXFacebookYouTube

To stay up to date on contract lifecycle management industry trends and news, subscribe to CobbleStone’s Contract Insights blog.

Media Contact

Sean Heck, CobbleStone Software, 866-330-0056, Marketing@CobbleStoneSoftware.com, https://www.cobblestonesoftware.com/

Twitter

View original content to download multimedia:https://www.prweb.com/releases/cobblestone-software-attains-over-95-percent-customer-satisfaction-302341537.html

SOURCE CobbleStone Software

Continue Reading

Technology

Youreka Launches Template Copilot: Announcing Prompt App Development (PAD) for Enterprise-Scale Operations

Published

on

By

 Built for Salesforce, Powered by AI, Designed for the Modern Enterprise

BOSTON, Jan. 7, 2025 /PRNewswire/ — Youreka, a leading Salesforce ISV partner, recently introduced Template Copilot, the world’s first true Prompt App Development (PAD) solution, purpose-built to transform enterprise workflows into dynamic, offline-ready mobile apps with unprecedented speed and simplicity. Evolving beyond traditional Low-Code Application Development (LCAD) and Rapid Mobile Application Development (RMAD) approaches, Template Copilot represents a new era of app creation, where natural language prompts drive the generation of sophisticated enterprise mobile applications. Powered by advanced AI capabilities, this groundbreaking solution sets a new standard for productivity and scalability across industries.

 

“By combining the power of AI with Salesforce-native simplicity, Template Copilot empowers organizations to create and deploy mobile forms at lightning speed, enabling smarter, faster, and more connected operations.”

Template Copilot empowers enterprises to instantly transform static documents into mobile-ready apps using simple, intuitive prompts such as “Create a health, safety, and environmental inspection for my mobile workers based on the latest industry safety standards and best practices.” Another example of its powerful capabilities includes “Convert this home inspection PDF to Spanish and add a new section for HVAC details.” By leveraging Template Copilot, organizations can replace manual workflow creation with intelligent, efficient prompts in seconds.

Revolutionizing Enterprise App Creation with Template Copilot

Template Copilot introduces a suite of innovative features designed to meet the complex needs of enterprise organizations:

AI-Powered Migration: Effortlessly transforms static PDFs into dynamic, intelligent templates, automating the migration of existing workflows to Youreka’s mobile platform.Prompt-Driven Design: Enables users to build templates from scratch by simply describing their needs in natural language and generating a fully functional, ready-to-deploy template.Enterprise-Grade Scalability: Seamlessly supports the most intricate workflows, enabling organizations to operate at-scale across unlimited regions, departments, and use cases.No-Code Configuration: Combines an intuitive drag-and-drop editor with automated template generation, allowing users to customize and deploy templates quickly without any coding expertise.Offline-Ready Functionality: Ensures mobile teams can work without interruption, even in remote locations or areas with limited connectivity.

“Youreka’s Template Copilot isn’t just a product—it’s a paradigm shift for enterprise app development,” said Dan Bergner, Co-Founder and Chief Product Officer at Youreka. “By combining the power of AI with Salesforce-native simplicity, Template Copilot empowers organizations to create and deploy mobile forms at lightning speed, enabling smarter, faster, and more connected operations.”

With the launch of Template Copilot, Youreka signals a bold step forward in its broader Generative AI vision. This debut innovation sets the stage for a transformative roadmap that will redefine workflow automation, intelligent learning systems, and field service enhancement. Future capabilities aim to take organizations beyond the limits of traditional automation into a new era of AI-powered improvement and augmentation.

“Template Copilot is our first step in helping customers quickly migrate their workflows into Youreka,” added Bergner. “We will also focus on enabling businesses to adopt reinforcement learning models that continually refine their operations. Ultimately, our goal is to elevate service delivery by empowering mobile workers with AI-driven insights and tools, creating a smarter and more effective workforce.”

Driving Productivity and Innovation Across Industries

From health and life sciences to energy, utilities, property management, public sector and manufacturing, Template Copilot addresses the unique challenges of enterprise-scale mobile workforces. Whether enhancing field service efficiency or optimizing operational workflows, this next-generation solution provides the tools necessary for organizations to innovate and grow.

Discover the Power of PAD with Template Copilot

Template Copilot redefines what’s possible for enterprises, delivering faster app creation, streamlined workflows, and unparalleled productivity. To explore how Template Copilot can transform your business, visit Youreka’s website.

About Youreka

Youreka, a Dispatch company, is at the forefront of empowering mobile workforces, enabling superior service delivery and operational excellence. Built natively on Salesforce, Youreka integrates seamlessly to support enterprises at scale, delivering smarter workflows across industries like health and life sciences, energy, utilities, property management, public sector and manufacturing. Backed by Vista Equity Partners, Youreka and Dispatch are shaping the future of service orchestration, revolutionizing how enterprises, mobile workers, and end customers connect.

For more information, contact:
Sonja Torborg
Sr. Director of Marketing
320.493.0942

Learn more at youreka.io

View original content to download multimedia:https://www.prnewswire.com/news-releases/youreka-launches-template-copilot-announcing-prompt-app-development-pad-for-enterprise-scale-operations-302343065.html

SOURCE Youreka

Continue Reading

Trending