Technology

Sobot Celebrates 2nd Anniversary by Revealing 4 Emerging Trends That Distinguish It from Major Competitors

Published

3 months ago

June 25, 2024

Post-pandemic user experience has been relying more on the support of cloud-based contact centers with rich integration capabilities and artificial intelligence assistance services. As a result, over 70% of Sobot’s contact center business derives from customer system upgrades.

SINGAPORE , June 25, 2024 /PRNewswire/ — Sobot, an all-in-one contact center solution provider established in Singapore, is celebrating its second anniversary and revealing four emerging trends that highlight its unique business competitiveness, setting it apart from competitors such as Genesys and Zendesk. Initially focusing on the Asia-Pacific and Middle East regions, Sobot is currently expanding into the North American market, with a growing client base in this region and adequate enterprise-level SaaS experience with global leading brands, such as Samsung, Michael Kors, OPPO, Tineco, Renogy, Weee!, Opay, J&T, and Mico.

Sobot Co-founder and CEO, Xu Yi, commented: “The customer service industry, evolving from call centers to cloud-based and SaaS-based contact centers, is rapidly advancing. Technological progress and increased demands for better services from users are driving customer contact centers to change and upgrade to be more open, integrated, smarter and more convenient. Our initial strategic vision for industry development has been confirmed, and over the past two years, Sobot has responded to these market demands. Now, between 60% and 70% of Sobot’s new customers are those upgrading from the services of our competitors. Moving forward, we will continue to iterate and adapt to the needs of these new customers.”

Sobot reveals four emerging trends that set it apart from competitors in the development of its contact center business

Seamless integration of data and omnichannel access creates more opportunities for better customer management and user experience. With the Company’s approach to an integrated omnichannel customer experience, the issues associated with the disjointed and inefficient management of e-commerce customer service and after-sales services are effectively resolved, regardless of which communication channels – WhatsApp, Meta, Instagram, Telegram, etc. – the message is conveyed from. In the case of a major fresh food e-commerce client, an open API integrates the call center and ticketing management system, with one point of access, efficiently solving customer communication and management needs in multiple scenarios and saving 35% of the gap in waiting time from separated systems deployed earlier.

Artificial intelligence (AI) agent products show obvious advantages, with both AI directly solving customers’ issues and through the use of AI-assisting agents. It can solve problems on two levels, showcasing the powerful capabilities of its AI technology. Natural language processing (NLP) and large language model (LLM) technologies from Sobot enrich the AI customer service experience. In the case of Renogy, customer queries are answered over Livechat, and through Sobot’s NLP and LLM behind the AI Agent, it can quickly identify the best answer to various customer questions, increasing the customer experience with higher and quicker knowledge learning efficiency.

Enhancing the marketing with more ways to reach out to customers and interactive options will strengthen the connections with them, boosting their involvement and loyalty to our business. In the case of L Gaming, Sobot caters to customer service needs by empowering active marketing contact, and realizing two-way interaction through its platform. Starting with CX SaaS, it added functions to enhance marketing, customer contact, and interaction, strengthening customer relations and increasing user engagement. For instance, Sobot’s platform integrates with WhatsApp, improving customer service efficiency during various interaction stages.

Offering comprehensive consulting, pre-sales solutions, delivery, and customer success services helps enterprise clients maximize the platform’s benefits and achieve business success. Unlike competitors, Sobot provides specific industry and best practice guidance, enhancing application scope and effectiveness. By offering customer service consulting and business support, Sobot ensures rapid, high-quality service integration, significantly speeding up the onboarding process.

Embracing the increasing functions and values that a contact solution provider can bring to its enterprise customers, Sobot’s customer-first DNA provides users with a more comprehensive, integrated, agile, and intelligent service solution to help enterprises improve customer satisfaction and business efficiency with its omnichannel model from day one.

Please visit the https://www.sobot.io/ for more information.

About Sobot

Sobot is an all-in-one contact center solution provider, offering both customer service and marketing software. Its product range includes AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API. Sobot commits to delivering an omnichannel and intelligent solution, ensuring seamless customer interactions across various channels. With established partnerships with industry giants like AWS, Alibaba Cloud, and Meta, the company has won increasing business opportunities with notable clients, such as Samsung, OPPO, DFS, Philips, J&T, Air Liquide, OPay, Mico, and Lilith Games. Sobot is looking forward to empowering businesses to achieve better customer experiences and higher satisfaction levels through providing cutting-edge solutions to drive success for its clients globally.

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SOURCE Sobot

Technology

Mullen & Mullen Law Firm Launches the Mullen & Mullen Music Project

Published

50 mins ago

September 23, 2024

Supporting Local Independent Music Venues and Artists

DALLAS, Sept. 23, 2024 /PRNewswire/ — Dallas based Mullen & Mullen Law Firm proudly announces the launch of the Mullen & Mullen Music Project, a dynamic initiative created in partnership with Spune Productions. The collaboration is designed to celebrate and rejuvenate the North Texas music scene by offering a platform for both emerging and established artists. The initiative kicked off with a Concert Series at local independent music venues.

Supporting Local Talent and Venues
Running from August to April, the Mullen & Mullen Music Project will feature 12 concerts at some of North Texas’s most cherished venues. The series kicked off on August 6th with a performance by Ben Nichols of Lucero at Club Dada. The Quaker City Night Hawks made their triumphant return at Tulips FTW on August 30th after a touring hiatus. The Quaker City Night Hawks concert was filmed on professional grade video cameras installed at the venue by the Music Project and live-edited by the firm’s videographer Sean Pollaro – himself a musician. The new cameras at Tulips FTW will serve as a wonderful content creation tool for local artists.

Enhancing the Music Experience
The Music Project has allowed participating venues to expedite substantial upgrades already underway. Ferris Wheelers Live has enhanced its suites and stage while embarking on an ambitious Ferris Wheel lighting project. Club Dada has upgraded its outdoor patio stage, and Tulips FTW installed the beforementioned state-of-the-art video and streaming system, enabling artists to record music and stream live performances. Each venue will also feature new murals designed and created by local artists.

A Community-Centered Initiative
Shane Mullen, Managing Attorney at Mullen & Mullen Law Firm, shared the firm’s vision: “The trust and loyalty of the North Texas community have been the foundation of our success. This project is our way of giving back by enriching the local cultural landscape and supporting the artists and venues that make our region unique.”

Corey Pond, General Manager of Spune Productions, added: “This initiative addresses the challenges faced by the indie music scene, providing more opportunities for local artists and supporting our cherished venues. It underscores the power of community, collaboration, and the enduring spirit of local music.”

Join Us in Celebrating Local Music
Over the coming months, experience the vibrant revival of North Texas’s music scene with us. Together, let’s strengthen our community while supporting local artists and independent venues. This is our backyard – let’s make it rock!

For more information, visit: https://www.mullenandmullen.com/music/

About Mullen & Mullen Law Firm:
Mullen & Mullen Law Firm has been privileged to represent injured North Texans for over 41 years. The firm is consistently recognized by TopVerdict for obtaining some of the largest personal injury settlements in the entire state of Texas. In the last 4 years, Mullen & Mullen made the “Top 50” list 44 times and the “Top 100” list 70 times. The firm offers the services of two investigators and an award-winning videographer. Website: https://www.mullenandmullen.com

About Spune Productions:
Spune Productions is an independent leader in curating and delivering distinctive music events across Texas. Committed to enhancing communities, Spune specializes in creating impactful experiences that resonate with audiences and reflect clients’ brands. From intimate gatherings to large-scale spectacles, Spune Productions tailors each event to amplify stories through the transformative power of music. Website: https://spune.com/

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SOURCE Mullen & Mullen Law Firm

Technology

Corteva to Participate in BMO Ag-Apalooza

Published

50 mins ago

September 23, 2024

INDIANAPOLIS, Sept. 23, 2024 /PRNewswire/ — Corteva, Inc. (NYSE: CTVA) announces that Chief Executive Officer, Chuck Magro, will speak at the 2024 BMO Ag-Apalooza event at 12:00 p.m. Eastern Time on Tuesday, September 24, 2024.

Remarks will be webcast live. The webcast can be accessed through the Corteva Investor Relations website. A replay of the presentation will be available 24 hours after the presentation ends and will be accessible until October 24, 2024.

About Corteva
Corteva, Inc. (NYSE: CTVA) is a global pure-play agriculture company that combines industry-leading innovation, high-touch customer engagement and operational execution to profitably deliver solutions for the world’s most pressing agriculture challenges. Corteva generates advantaged market preference through its unique distribution strategy, together with its balanced and globally diverse mix of seed, crop protection, and digital products and services. With some of the most recognized brands in agriculture and a technology pipeline well positioned to drive growth, the Company is committed to maximizing productivity for farmers, while working with stakeholders throughout the food system as it fulfills its promise to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. More information can be found at www.corteva.com.

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SOURCE Corteva, Inc.

Technology

SEEDING JUSTICE MAKES COMMITMENT TO ENVIRONMENTAL JUSTICE AND ECONOMIC DEVELOPMENT FOR OREGON AND PACIFIC NORTHWEST COMMUNITIES IMPACTED BY MULTIPLE CLIMATE BURDENS ON A GLOBAL STAGE AT THE CLINTON GLOBAL INITIATIVE TODAY

Published

50 mins ago

September 23, 2024

PORTLAND, Ore., Sept. 23, 2024 /PRNewswire/ — Seeding Justice’s Executive Director, Se-ah-dom Edmo, joins global leaders in expanding the nonprofit organization’s commitment to an inclusive green economy focusing on clean energy initiatives created by and for impacted communities.

Click here to watch Seeding Justice’s commitment video and learn more.

What:

Clinton Global Initiative

Who:

Se-ah-dom Edmo, Executive Director, Seeding Justice

When:

September 23, 2024

Where:

New York City, New York

Seeding Justice is a nonprofit organization founded in 1976 and is the region’s largest funder of grassroots organizing and community-led grantmaking.

We focus our work on frontline communities and use community guidance and leadership to help fund the most critical causes, including a new fund to support a community-centered, clean energy future.

Since 2020, our Community Fund program has granted nearly $34 million to communities across the state through Funds like the Reproductive Health Equity Fund and the Child Care Capacity Building Fund. Seeding Justice is also the founding funder of Oregon Worker Relief, the largest program of its kind in the state, and has supported the dispersal of more than $180 million through the Fund, which helps immigrant Oregonians make ends meet.

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SOURCE Seeding Justice