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Meta, DCH Motors and Vita Green delve into WhatsApp marketing with Omnichat

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Omnichat introduced the data-driven Social CDP to establish an integrated WhatsApp marketing cycle, encompassing the collection of customer social data, the design of automated customer journeys, and the delivery of personalised messagesElevate your customer experience through WhatsApp business messaging and ads with Meta, enhance campaign tracking capability and optimise for better results via Conversions APIDCH Motors effectively delivered a seamless customer journey by utilising Omnichat and WhatsApp, driving both customer satisfaction and facilitating digital transformationVita Green leveraged WhatsApp Business Platform to achieve omnichannel retailing, reaching 50% click-through rate and 60% automation

HONG KONG, June 13, 2024 /PRNewswire/ — Omnichat, an all-in-one omnichannel messaging platform that provides conversational commerce solutions, recently hosted a highly scalable event, “Future Commerce Summit: From Customer Acquisition to Brand Loyalty”, discovering the immense potential of customer social data in WhatsApp marketing with industry experts from the global social media giant Meta, leading motor service provider and dealer DCH Motors, and reputable health and wellness brand Vita Green. They shared invaluable insights on enhancing customer experience through centralised customer database, automated customer journey, and online-merge-offline WhatsApp strategies.

 

Omnichat, as the WhatsApp Business Solution Provider of Meta, also introduced its omnichannel data-driven marketing solution “Omnichannel Social Customer Data Platform (Social CDP)” during the event. This cutting-edge solution is designed to drive customer satisfaction and foster brand loyalty. By consolidating customer profiles across different social platforms, businesses can gain a comprehensive 360° view of their customers, identify their target customers and engage with them at the most opportune moments through automated journeys via messaging platforms. Alan Chan, Founder and CEO of Omnichat, stated, “Customer data has become increasingly crucial for making business decisions. Social CDP enables brands to gather and consolidate scattered data from multiple social media channels, ultimately constructing a centralised customer database for better experience and higher conversions.” Furthermore, the recently introduced WhatsApp flows feature allows customers to fill out and submit forms for various purposes such as making reservations, claiming offers and providing feedback, all directly within WhatsApp, which empowers businesses to enhance their conversions and engagements.

71% of online adults globally say they want to be able to communicate with businesses through messaging, according to Business Messaging Usage Research by Kantar. As customers increasingly expect seamless conversations with businesses, the WhatsApp Business Platform not only serves as a bridge between consumers and businesses but also plays a vital role throughout the entire customer journey, from awareness building, leads and sales driving to re-engagement. “Meta Business Messaging empowers companies of all sizes to effectively grow and nurture leads, offer tailored shopping assistance, and implement retargeting strategies,” said Layla Xu, Partner Manager, Business Messaging Platform of Meta. “When comparing WhatsApp to other communication channels, the conversion rate has witnessed a significant increase of over 50%, while the average return on ad spend (ROAS) has risen by 60%. In addition, the latest Conversions API transmits Click-to WhatsApp advertising data to Meta. The effectiveness of the campaign is clear at a glance, assisting merchants in optimising their advertising activities and reducing costs.”

DCH Motors has recognised the immense potential of conversational marketing and seamlessly implemented Omnichat’s omnichannel chat commerce solution to provide exceptional and comprehensive services that cater to all motoring needs. From discovery, purchase and post-purchase, the end-to-end WhatsApp customer journey has proven highly effective in acquiring new customers and fostering long-term loyalty in the dynamic commerce landscape. Geoffrey Ng, Head of Marketing of DCH Motors, shared the impressive figures brought by WhatsApp, “WhatsApp broadcast has emerged as an invaluable touchpoint to connect with our customers at various stages of their journey, whether it’s promoting test drive, providing exclusive VIP offers, or sending maintenance reminders. The results have been exceptional, with an 80% open rate. By utilising the chatbot’s interactive features that include selectable options, we can effectively gather customer preferences regarding motors and offer tailored recommendations.” YP Chiu, Head of IT of DCH Motors, also highlighted the convenience and productivity via WhatsApp, “We seamlessly integrate WhatsApp and Omnichat with our CRM system, allowing sales representatives to effortlessly access customer information from the platform to initiate warm and personalised conversations, enhancing the overall customer experience. Not only can we effortlessly monitor the number of customers handled by each sales representative, but we can also track the number of customers who ultimately visit our showroom after engaging in conversations with these representatives. This will significantly enhance our ability to measure conversions.”

Vita Green has regarded WhatsApp Business Platform as an integral communication channel for sales, marketing and customer service purposes. “The implementation of WhatsApp automation has undeniably boosted productivity,” said Terrence Siu, Ex-Head of IT & Group Director of Vita Green. “By setting up Chatbot auto-reply to handle general inquiries, we have processed over 47,000 inquiries in just 3 months. This automated solution has successfully addressed more than 60% of the inquiries, leading to efficient and effective customer support.” With the incorporation of its own membership system, Vita Green can seamlessly collect all digital footprints from customer interactions across the website, Facebook, WhatsApp, and Instagram. The valuable data enables Vita Green to deliver personalised product recommendations and offer intimate services to its customers, creating meaningful connections and bonds between businesses and customers. Vita Green also utilises WhatsApp coupons and games to disseminate marketing offers to different customer segments tactically, attracting customers to make purchases at both physical stores and eshop.

Recognising the significance of one-to-one personalised communication in today’s fast-paced world, Omnichat is dedicated to unlocking the huge transformative potential for businesses by offering one-stop chat commerce solutions across WhatsApp Business Platform, Facebook Messenger and Instagram.

About Omnichat:

Founded in 2017 with its headquarter in Hong Kong, Omnichat is an omnichannel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance efficiency and productivity.

With a strong presence in the Asia Pacific region, the company has established a solid reputation for serving local and international retail and e-commerce brands. By offering an omnichannel social customer data platform, online-merge-offline(OMO) sales integration, marketing automation, chatbots as well as customer service platform, Omnichat strives to empower brands to deliver personalised customer journeys and drive digital transformation, ultimately converting visitors into customers through chats.

Website: https://www.omnichat.ai/
WhatsApp: https://wa.me/85291925071/?text=EnquiryForWhatsApp
LinkedIn: https://hk.linkedin.com/company/omnichat-easychat
Facebook: https://www.facebook.com/OmnichatAI 

For media enquiries, please contact:

Omnichat Limited

Lily Yeung
Associate Director of Communications
Tel: (852) 9803 5977
Email: lily.yeung@omnichat.ai

Macy Chun
Communications Manager
Tel: (852) 6234 9555
Email: macy.chun@omnichat.ai

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Agoda’s 2025 Travel Calendar: A Month-by-Month Guide to Asia

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SINGAPORE, Jan. 13, 2025 /PRNewswire/ — Digital travel platform Agoda has unveiled a list of destinations in Asia for each month of 2025, providing travelers with a month-by-month guide to the continent’s seasonal attractions, cultural highlights, and unique experiences.

The monthly travel guide suggests different places and cultures throughout the year, based on perfect times to visit. From the peaceful charm of Luang Prabang in January to the lively Diwali celebrations in Jaipur come October, Agoda’s selection offers a diverse range of experiences for every traveler.

Andrew Smith, Senior Vice President, Supply at Agoda, shared, “At Agoda, we love helping people explore the world for less. We believe travel should be accessible and inspiring, and this guide is designed to help travelers discover the magic of Asia every month, all year round. With Agoda’s easy-to-use platform, uncovering Asia’s incredible diversity and beauty has never been easier.”

Agoda’s 12 Destinations in Asia to Visit in 2025 are:

January: Luang Prabang, Laos

Discover the charm of Luang Prabang with its blend of traditional Lao and French colonial architecture. Enjoy the cool, dry weather perfect for exploring temples and the surrounding natural beauty.

February: Maldives

This tropical paradise boasts pristine beaches, luxurious overwater villas, and world-class diving with excellent visibility. February’s dry season offers clear skies, warm temperatures, and calm seas.

March: Kanazawa, Japan
Experience the beauty of cherry blossoms in Kanazawa, where traditional gardens and historic districts offer a picturesque backdrop. The mild spring weather is ideal for exploring this cultural gem.

April: Cebu, Philippines

Sunny weather and clear waters make it perfect for island-hopping to spots like Kawasan Falls and Moalboal. Visitors can also enjoy white-sand beaches, lively marine life, and the city’s rich cultural heritage.

May: Da Nang, Vietnam

Pleasant weather and fewer crowds make it ideal for relaxing on sandy beaches or exploring the Marble Mountains. Nearby Hoi An offers charming lantern-lit streets and a peaceful riverside ambiance.

June: Chengdu, China

Known for its lively culture and delicious cuisine, Chengdu offers travelers the chance to explore the famous Research Base of Giant Panda Breeding and enjoy the city’s renowned spicy Sichuan dishes. June’s pleasant weather makes it an ideal time to visit.

July: Tioman Island, Malaysia

Crystal-clear waters and lively coral reefs make it a diver’s paradise during this month. The island also offers pristine beaches and lush rainforests for nature lovers.

August: Bali, Indonesia

Enjoy Bali’s dry season with its beaches, temples, and landscapes. Visit Uluwatu Temple, explore Ubud’s rice terraces, and snorkel in Nusa Penida.

September: Kathmandu, Nepal

Explore Nepal during its post-monsoon season. Visit Durbar Square, trek in the Kathmandu Valley, and enjoy views of the Himalayas.

October: Jaipur, India

Celebrate Diwali in the Pink City. Historic landmarks like Amber Fort and Hawa Mahal add to the city’s cultural charm.

November: Siem Reap, Cambodia

Explore Angkor Wat during Cambodia’s cool season. Witness the sunrise over the temple complex, visit Bayon Temple, and experience the Old Market.

December: Bangkok, Thailand

End the year in Asia’s most popular Christmas destination, according to Agoda’s 2024 Christmas rank. Admire the dazzling Christmas lights at the city’s many shopping malls and ring in the New Year with spectacular fireworks along the Chao Phraya River.

Agoda offers over 5 million holiday properties, more than 130,000 flight routes, and over 300,000 activities, making it easy for travelers to explore Asia’s best destinations all year round. For more information, visit Agoda.com or download the Agoda mobile app.

–END–

 

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Cornerstone Robotics Raises over US$70 million Funding to Forge Accessibility in Robotic Surgery

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Funding from leading investors to accelerate R&D and international expansion to make robotic surgery solutions accessible to more

HONG KONG, Jan. 13, 2025 /PRNewswire/ — Cornerstone Robotics (the “Company”), a leading global innovator in surgical robotics, today announced that it has successfully raised over US$70 million in Series C financing led by EQT with participation from Qiming Venture Partners, Alpha JWC Ventures, the Innovation and Technology Venture Fund, eGarden Ventures, CTS Funds, K2VC, Long-Z Capital, etc.

This funding will accelerate the Company’s efforts in advancing the commercialization process, developing new surgical robotics products, conducting clinical trials, obtaining regulatory approvals, and promoting global adoption of advanced robotic surgical solutions.

In addition to receiving funding from a group of prominent investors, the Company headquartered in Hong Kong and the Greater Bay Area, also received investment from the Innovation and Technology Venture Fund under the Innovation and Technology Commission of the Hong Kong Special Administrative Region Government. The endorsement underscores confidence for Cornerstone Robotics’ product innovation and global commercialization capabilities. This backing will further enable the Company to expand into key geographies, including countries in Europe, Southeast Asia and across global markets.

Since its establishment in September 2019, Cornerstone Robotics has aimed to revolutionize healthcare by making advanced surgical systems accessible globally. Through in-house R&D and vertical supply chain integration, Cornerstone Robotics delivers high-quality performance at competitive prices, enabling partnerships with leading medical centers in mainland China, Hong Kong, and Europe, including the Faculty of Medicine of the Chinese University of Hong Kong, and Chinese University of Hong Kong-Shenzhen Medicine. The Company’s successful clinical trials in multiple specialties – including urology, general surgery, gynecology and thoracic surgeries – have built a solid foundation for international expansion.

In September 2024, Cornerstone Robotics achieved a significant milestone when it obtained the National Medical Products Administration (NMPA) approval in China for “Sentire”, its pioneering Endoscopic Surgical System. Additionally in 2024, Cornerstone Robotics established a site in the UK. This collaboration aims to foster cutting-edge innovation, support advanced research, and enhance the Company’s ability to serve patients in Europe and across global markets.

Professor Samuel Au, founder and CEO of Cornerstone Robotics, stated, “Cornerstone Robotics experienced several pivotal milestones over the past year. We are deeply grateful to our shareholders for their trust and support. This milestone is not only a recognition of our team’s efforts in translating surgical robotics innovations into practical applications but also a testament to our commitment to long-term, high-quality development. ‘Building the cornerstone of surgical robotics industry’ has been our aspiration since we began in 2019. After five years of efforts, we have achieved independent R&D and manufacturing, also received recognition from the NMPA in 2024. Moving forward, our team will continue to innovate, expand global markets, advance international certifications, and collaborate with more partners to create value for the intelligent healthcare industry and contribute to a better future for humanity.”

Excerpts from Investment Institutions’ Remarks

[EQT]

Clara Ho and Gordon Shaw, Partners in the EQT Private Capital Asia advisory team, said, “Globally, there is an urgent need to make high-quality robot-assisted surgical care accessible to patients, yet few companies have the capability to deliver the level of safety, precision, and rigor required for these critical procedures. Cornerstone Robotics stands out as a leader in this space, combining cutting-edge medical robotics with a focus on expanding access to care. EQT is proud to support Cornerstone Robotics by leveraging our deep expertise in healthcare, technology, and life sciences to help advance their mission of providing innovative and cost-effective surgical solutions to patients worldwide.”

[Qiming Venture Partners]

William Hu, Managing Partner of Qiming Venture Partners, said, “The development and clinical application of surgical robots continue to drive improved treatment outcomes. Since Qiming Venture Partners’ investment in Cornerstone Robotics, we have observed steady enhancements in the company’s product performance and the continuous growth of its team. We believe Cornerstone Robotics is well-positioned to deliver increasingly competitive products and greater clinical value to customers worldwide. We are delighted to continue our investment and support as we work together toward new milestones.”

[Alpha JWC Ventures]

Jefrey Joe, General Partner Alpha JWC Ventures, said, “Alpha JWC Ventures is excited to partner with Cornerstone Robotics in their journey to expand into Southeast Asia. We believe their innovative approach to surgical robotics aligns with the growing needs and opportunities in the healthcare sector. We are committed to supporting their growth and success to bring the highest standards of healthcare in the region.”

The financial advisor to the Company is UBS.

About Cornerstone Robotics

Cornerstone Robotics (CSR) is dedicated to delivering accessible surgical systems that allow patients around the world to benefit from the highest standards of care. Our first-generation Endoscopic Surgical System is developed entirely in-house and has received approval by China’s National Medical Products Administration (NMPA). With multiple manufacturing facilities established in Greater Bay Area and corresponding supply chain support, we offer safe and accessible surgical robots to the world.

To find out more information, please visit our website at https://www.csrbtx.com/en/ .

About EQT

EQT is a purpose-driven global investment organization with EUR 246 billion in total assets under management (EUR 134 billion in fee-generating assets under management), divided into two business segments: Private Capital and Real Assets. EQT owns portfolio companies and assets in Europe, Asia Pacific, and the Americas and supports them in achieving sustainable growth, operational excellence, and market leadership.

More info: www.eqtgroup.com

Follow EQT on LinkedIn, X, YouTube and Instagram

About Qiming Venture Partners

Qiming Venture Partners was founded in 2006. Currently, Qiming Venture Partners manages eleven US Dollar funds and seven RMB funds with $9.5 billion in capital raised. Since our establishment, we have invested in outstanding companies in the Technology and Consumer (T&C) and Healthcare industries at the early and growth stages.

Since our debut, we have backed over 580 fast-growing and innovative companies. Over 210 of our portfolio companies have achieved exits through IPOs at the NYSE, NASDAQ, HKEX, Shanghai Stock Exchange, or Shenzhen Stock Exchange, or through M&A or other means. There are also over 80 portfolio companies that have achieved unicorn or super unicorn status.

About Alpha JWC Ventures

Alpha JWC Ventures is an early to growth-stage Southeast Asian venture capital firm. Its debut fund was launched in 2015 as Indonesia’s first independent and institutional early-stage venture capital fund. Over the years, Alpha JWC has established a strong reputation and clear positioning in the market as the leading venture capital firm with one of the region’s largest on-the-ground teams and a global network. The firm currently manages around US$ 650 million AUM – the largest early-stage fund in Southeast Asia – and 80+ active portfolio companies across Southeast Asia.

For more information, please visit https://www.alphajwc.com.

About Innovation and Technology Venture Fund

Innovation and Technology Venture Fund (ITVF), under the Innovation and Technology Commission of the Hong Kong Special Administrative Region Government, co-invests with venture capital funds selected as ITVF’s co-investment partners (CPs) at a matching ratio of approximately 1 (ITVF): 2 (CP) in eligible local innovation and technology (I&T) start-ups to enrich the local I&T ecosystem.  The ITVF enhanced scheme has been also launched to invest in start-ups of strategic industries.

To find out more information, please visit the website at https://www.itf.gov.hk/l-eng/ITVF.asp

About eGarden Ventures

eGarden Ventures is a venture capital firm specializing in early growth-stage companies within emerging sectors. We are committed to supporting dedicated startup founders, providing not only financial investment but also strategic resources and guidance to help businesses thrive post-investment.

About CTS Capital

CTS Capital is a multi-stage healthcare and life sciences investment institution. Managed by a team of seasoned professionals with deep insights into the healthcare industry and extensive expertise in private equity, CTS Capital is committed to partnering with exceptional entrepreneurs and scientists, and actively engaging in the growth of its portfolio companies to drive technological and commercial innovations in China’s healthcare sector and the global market.

Guided by a research-driven investment strategy, CTS Capital’s investment focus spans biotechnology, innovative therapeutics, innovative medical devices, precision diagnosis, healthcare services, and other cutting-edge technologies within the broader healthcare landscape.

Since its inception, CTS Capital has invested in several leading companies in their respective sectors, many of which have achieved successful public listing, including United Imaging (688271.SH), SinoCellTech (688520.SH), SinoBiological (301047.SZ), Giant Biogene (02367.HK), and Recbio (02179.HK).

About KV2C

Founded in 2010, K2VC is an early-stage venture capital firm devoted to promoting technology advancement, indutrial upgrade, business model innovation and consumer lifestyle revolution. K2VC manages both RMB and USD funds, with AUM over 10 billion RMB and 700 portfolios companies year to date.

The English name of K2VC, comes from the abbreviation of Mount chhogo ri. K2 is the second highest mountain in the world and known for being the most difficult to climb, which symbolizes the great pursuit of entrepreneurs to surpass themselves and challenge their limits. K2 wishes to be a mountain guide for the entrepreneurs, accompany them in every step of the climb, overcome the difficult and reach the peak.

K2VC manages two funds, K2 Angel Partners and K2 Venture Partners. Besides venture capital investment, K2 also promotes social progress by funding Non-for-profit organizations and social enterprises.

About Long-Z Capital

Founded in 2017, Long-Z Investments focuses on investment in the consumer and technology industries and strives to become an important supporter of top entrepreneurs in these two industries. Rooted in Meituan ecosystem, we boost unique and rich industrial resources and advantages. At present, we have managed three RMB funds and one USD fund, with funds under management exceeding 13 billion yuan. The investors include government-guided funds, the world’s top sovereign funds, pension funds, well-known FOFs, leading enterprises in the consumer industry, internet companies, alumni donation funds and well-known professional institutions. Since establishment eight years ago, we have invested in dozens of member enterprises, including Li Auto, Cornerstone Robotics, ProfoundBio, MIXUE Ice Cream & Tea, Good Me, HEYTEA, Manner Coffee, Moonshot AI, Unitree Robotics, Del Technology, RongSemi, Axera, EcoFlow and SICHAIN, etc.

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Increff Selects Easyship’s Leading Multi-Carrier API To Help Retailers Navigate Global Shipping

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NEW YORK, Jan. 12, 2025 /PRNewswire-PRWeb/ — Easyship, one of the world’s leading multi-carrier shipping platforms, today announced a new partnership with Increff, a merchandising software leader specializing in inventory and warehouse management.

“By integrating Easyship’s best-in-class shipping technology, we are empowering our clients to scale globally with confidence and access 550+ shipping services,” said Kanika Bhalla, CRO of Increff. “This partnership reflects our commitment to equipping retailers with the tools they need.”

This collaboration marks a significant milestone in Increff’s expansion from a domestic technology powerhouse into North America, Europe, and Asia. By leveraging Easyship’s powerful multi-carrier shipping API, Increff’s 700+ global eCommerce clients can now access seamless logistics solutions spanning 220+ destinations worldwide.

Revolutionizing Logistics & Inventory Management

The integration of Easyship’s advanced shipping technology into Increff’s omnichannel Warehouse Management System (WMS) and Ship from Store solutions empowers retailers to:

Save up to 91% off retail prices on shipping labels, significantly reducing operational shipping costs and boosting store profitability.Access to 550+ courier services worldwide, ensuring unparalleled flexibility and control across North America, Europe, and Asia.An advanced courier selection algorithm that optimizes shipments for cost, speed, and reliability, streamlining domestic and international deliveries.

Driving Global Growth for Retailers

“By integrating Easyship’s best-in-class shipping technology, we are empowering our clients to scale globally with confidence and access more than 550 shipping services,” said Kanika Bhalla, CRO of Increff. “This partnership reflects our commitment to equipping retailers with the tools they need to thrive in competitive markets. Together, we are unlocking new revenue streams for our clients while enhancing their operational efficiency and customer satisfaction.”

This strategic collaboration enables Increff to expand its global footprint while meeting the needs of retailers in competitive markets. It combines advanced inventory management, merchandising, and logistics into one seamless solution, ensuring an optimized and efficient experience for global retailers.

Enhanced Value Through Innovation

With Easyship as its preferred global shipping partner, Increff reinforces its mission to deliver intelligent solutions that improve operational efficiency and elevate the customer experience.

“Partnering with Increff enables us to combine our powerful multi-carrier shipping tools with cutting-edge inventory management, creating a seamless experience for retailers looking to expand globally,” said Tommaso Tamburnotti, Co-Founder of Easyship. “This partnership exemplifies the close synergy between effective inventory management and worldwide logistics technology, enabling retailers to grow faster while streamlining their operations.”

Start Saving On Shipping Costs

Retailers already using Increff’s WMS can now access Easyship’s global courier network, enabling faster delivery to locations like the United States and Canada while saving up to 91% on shipping and fulfillment costs. These benefits demonstrate how the partnership addresses critical challenges for retailers expanding their reach and improving their operational workflows.

NRF 2025 Partnership Launch

The program will officially launch at NRF 2025, with full integration and product availability expected later in the year. Retailers can visit the Increff booth at the annual National Retail Federation’s ‘Retail’s Big Show’ expo for live demonstrations of the new partnership’s capabilities.

About Increff

Increff is a leading retail technology company specializing in solving complex inventory management and supply chain challenges for retailers. With AI-powered merchandising and cloud-hosted omnichannel solutions, Increff helps brands optimize inventory, improve sales performance, and make data-driven decisions. The company’s solutions currently serve over 700 global brands across diverse retail categories, from fashion and electronics to consumer packaged goods.

For more information, visit: www.increff.com

About Easyship

Easyship is a global shipping platform that empowers businesses of all sizes to simplify fulfillment, save on shipping costs, and enhance customer delivery experiences. Trusted by tens of thousands of merchants worldwide, Easyship offers retailers access to a global network of over 550 courier services with discounted rates and advanced shipping and productivity tools to compare carriers, print labels, track shipments, and automate pick and pack processes.

For more information, visit: www.easyship.com

Media Contact

Tommaso Tamburnotti, Easyship, 44 44 7724256658, press@easyship.com, https://www.easyship.com/developers

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