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Road Runner Sports Achieves 40% Reduction in Call Volume While Improving Customer Experiences with C1

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3 months ago

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C1’s technology solutions and services help Road Runner Sports deliver the same personalized, high-quality customer experiences to phone- and web-based customers as it does in retail stores.

BLOOMINGTON, Minn., June 12, 2024 /PRNewswire/ — C1, the global technology solution provider elevating connected human experiences, today announced that Road Runner Sports (RRS), a running shoes, apparel and fitness devices retailer, has leveraged C1’s implementation of Genesys Cloud to drive a 40 percent reduction in contact center call volumes by increasing first call resolutions while also improving customer support quality.

“C1 helped us see things that we weren’t seeing ourselves,” said Sapidah Shefa, Vice President of Operations at Road Runner Sports. “They helped us understand how Genesys Cloud can scale for us and grow with us. That’s why we rely on a partner like C1 to help guide us, and that’s exactly what they have done.”

Road Runner Sports was determined to build a better connected and personalized human experience online and over the phone to mirror the one-on-one relationships customers experience in retail stores. To achieve this, the company opted to transition to Genesys Cloud, a cloud-based telephony and unified communications solution that would offer longevity, flexibility and the ability to scale with company needs.

C1’s implementation of Genesys Cloud provided expanded features and improved visibility into why customers are calling. These insights enabled Road Runner Sports to reduce hangups and callbacks. The migration to the new system came without delays or hiccups, remaining invisible to customers and seamless for contact center agents, who logged out of the old on-premises system one day and logged into Genesys Cloud the next.

“We are honored to partner with Road Runner Sports to transform their customer service operations,” said Omar Bhatti, Chief Customer Officer at C1. “Their in-store experience provides an exceptional role model for designing online and contact center experiences. Our ability to help them increase first call resolutions, which resulted in improved customer support quality, is a testament to the efficiency and effectiveness of modernizing their engagement platform.”

The partnership of Road Runner Sports and C1 remains focused on creating a heightened experience across engagement channels.

“Bringing that level of experience, that next level of ‘wow’ customers get at the store, to other channels, such as customer support and the website: That’s huge for us,” added Shefa.

The C1 Services Implementation

To ensure the modern communications solution was running on a modern infrastructure that enhanced the ability to support a distributed and remote agent workforce, C1 upgraded Road Runner Sports’ aging Cisco switches to Meraki, connected them to their Cisco core 9Ks, and enabled all devices in the Meraki dashboard. C1 also provided RRS with access points for both corporate and retail operations.

C1 Services created a multi-phased implementation process for RRS that followed a “crawl, walk and run” framework:

Crawl – C1 helped Road Runner Sports get up and running on the new platform with all existing capabilities. This phase delivered improvements in customer call-back and reporting.Walk – C1 integrated the contact center with RRS’s APTOS and Oracle systems.Run – C1 continues to provide enhancements such as artificial intelligence, intelligent virtual assistants and more.

About Road Runner Sports

Road Runner Sports was founded in 1983 by Mike Gotfredson out of his garage. The company has since grown to 47 locations in nine states with annual revenue of over $200 million. RRS is a reseller of many different brands of athletic shoes, apparel and fitness devices. The company’s fitness experts use technology to assess and recommend the perfect shoe for customers. It offers a VIP Fitness Family of memberships which, for a modest annual fee, provides discounts, rewards, extended guarantees and more. RRS operates a contact center comprised of more than 100 remote agents.

About C1  

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities. More than 6,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our successful track record of tangible positive business outcomes for our customers is a testament to our ability to provide them with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with nearly half of the Fortune 100, along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America and India, including three Customer Success Centers. Learn more at onec1.com.  

For further information, press only:
Meghan Keough, Chief Marketing Officer 
mkeough@onec1.com  

View original content to download multimedia:https://www.prnewswire.com/news-releases/road-runner-sports-achieves-40-reduction-in-call-volume-while-improving-customer-experiences-with-c1-302170246.html

SOURCE C1

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Technology

Global Ultrasound Institute Launches GUSI Fellowships Platform: Elevating Point-of-Care Ultrasound Education

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12 mins ago

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September 21, 2024

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SAN FRANCISCO, Sept. 20, 2024 /PRNewswire/ — The Global Ultrasound Institute (GUSI) is proud to announce the launch of the GUSI Fellowships Platform, an innovative online platform designed to empower learners around the world to achieve confidence and competency in point-of-care ultrasound (POCUS). With a holistic, device-independent approach that includes comprehensive evidence-based education, personalized mentorship from world-class POCUS educators, detailed scan review feedback, quantitative assessments, and CME certification, GUSI is setting a new standard in POCUS education.

“GUSI’s online didactics are the best that I have seen. And what I like most about the fellowship were the 1:1 sessions and being able to interact with GUSI expert faculty who have many years of experience in POCUS. And you get to pick their brains and they get to instruct you 1:1. I have used the training I received from GUSI to do much more POCUS clinically and further impact my patients lives.”

Dr. James Wilcox,
Assistant POCUS Director, Indiana University School of Medicine
Adjunct Professor and Assistant Professor of Medicine

“Our mission at GUSI is to democratize access to high-quality ultrasound training,” said Dr. Kevin Bergman and Dr. Mena Ramos, Co-CEOs of Global Ultrasound Institute. “The GUSI Fellowships Platform enables learners from diverse backgrounds to enhance their skills in a supportive, flexible environment, making it easier than ever to reach their POCUS goals.”

With training options covering 38 different scan types, learners can expect personalized 1:1 mentorship with expert POCUS educators who provide timely feedback on practice scans.

“The GUSI fellowship mentors are the best: patient, kind, knowledgeable, experienced, and supportive. GUSI provided education in the areas I wanted and needed to obtain and in my home/office environment not requiring multiple trips around the country. It is not just the way course work is presented – learning is made easier by the support provided to each student.”

Dr. Glenda Patterson
Core Faculty, University of Arkansas Northwest Internal Medicine Residency
Physician, Veterans Health Care of the Ozarks
Board-certified in Internal Medicine, Pulmonary Medicine, and Critical Care Medicine

The GUSI Fellowships Platform features a scalable software system designed to monitor and track performance, ensuring learners can effectively measure their progress.

GUSI understands the challenges faced by healthcare professionals seeking to enhance their ultrasound skills amid demanding schedules. GUSI addresses these concerns with flexible scheduling options, allowing learners to progress at their own pace while balancing their professional and personal commitments. This adaptability and virtual experience is crucial for fostering a culture of continuous learning and skill development.

“I went from not being able to hold the probe to someone who can scan and diagnosing and finding pathologies. I worked with Dr. Milne-Price and she was amazing! She sharpened my skills and we did sessions of live scanning over Zoom. I feel confident in my skills now to scan on my own.”

Dr. Dalea Al-Hawarri
Faculty, Bryn Mawr Family Medicine Residency

As healthcare continues to evolve, the demand for proficient ultrasound practitioners has never been greater. GUSI is not only committed to providing exceptional education but also aims to inspire a new generation of healthcare professionals who can leverage POCUS to improve patient outcomes globally. Join us in this exciting journey towards excellence in ultrasound practice.

For more information on GUSI Fellowships and to start your journey toward ultrasound proficiency, visit https://globalultrasoundinstitute.com/.

About Global Ultrasound Institute:

Global Ultrasound Institute stands at the forefront of point-of-care ultrasound, providing wraparound education, training, AI, and administrative software tools to healthcare providers and health systems globally to lower barriers to POCUS adoption and implementation. GUSI has trained over 14,000 healthcare practitioners in over 60 countries. GUSI is working to create a better world in which every healthcare practitioner is empowered to offer a rapid, reliable, accurate ultrasound-enabled diagnosis directly at the point-of-care, for any patient, anywhere.

For more information about GUSI Fellowships or any of GUSI services, please visit https://globalultrasoundinstitute.com/

Contact:

Dr. Kevin Bergman, Co-Founder, co-CEO, Global Ultrasound Institute
Dr. Mena Ramos, Co-Founder, co-CEO, Global Ultrasound Institute

View original content to download multimedia:https://www.prnewswire.com/news-releases/global-ultrasound-institute-launches-gusi-fellowships-platform-elevating-point-of-care-ultrasound-education-302254656.html

SOURCE GLOBAL ULTRASOUND INSTITUTE

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Keuka College Notifies Individuals of Data Security Incident

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1 hour ago

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September 20, 2024

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KEUKA PARK, N.Y., Sept. 20, 2024 /PRNewswire/ — Keuka College has learned of a data security incident that may have involved personal information.

On April 25, 2024, the College identified suspicious activity within its network environment and immediately took steps to secure the environment, restore its systems, and began an investigation to determine the nature and scope of the issue. Keuka College also engaged independent cybersecurity specialists to assist with the process. The comprehensive investigation, which concluded on August 21, 2024, could not determine definitively whether personal information related to current and former students and employees was affected.

Keuka College maintains a variety of records which can include: name, Social Security number, Driver’s license number, student id number, financial account information, and date of birth. Current students and employees were contacted by the College in May and provided with one year of free credit and identity monitoring services.

Keuka College has established a toll-free call center to answer questions about the incident and address related concerns. Call center representatives are available Monday through Friday from 9:00 am to 9:00 pm Eastern Time and can be reached at 1-833-913-7557. Please be prepared to provide the engagement number, B131983, for reference.

View original content:https://www.prnewswire.com/news-releases/keuka-college-notifies-individuals-of-data-security-incident-302254623.html

SOURCE Keuka College

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TeraBox Celebrates 2nd Anniversary of Its Massively Popular Referral Program

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1 hour ago

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September 20, 2024

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Continuously expanding webmaster signups, especially in multiple regions, along with new highs in webmaster payouts, has ensured the smooth operation and continuous development of the project.

TOKYO, Sept. 21, 2024 /PRNewswire/ — TeraBox (“TeraBox” or “the Company”), a globally trusted cloud storage service headquartered in Tokyo, recently celebrated the second anniversary of its hugely popular Referral Program, a testament to the smooth operation and continuous development of the project. The number of webmaster signups, including in multiple new regions, continued to increase steadily with webmaster payouts reaching new highs.

TeraBox reveals some of its impressive Referral Program data.

TeraBox’s total number of webmasters worldwide reached over one million.The highest daily income of webmasters reached over $10,000, with the top earner making nearly $180,000.The total number of shares by all webmasters exceeds 500 million.

The network of webmasters spans across the globe, including countries such as India, Indonesia, the United States, Latin America, Middle East, and South Korea. Moreover, as TeraBox’s influence continues to grow, the platform is excited to welcome many new webmasters from an expanding range of countries and regions.

TeraBox has achieved significant milestones, demonstrating its sustainable growth and increasing user impact. The journey started with the Webmaster Center launch in August 2022. Following this, several optimizations were implemented, including a self-withdrawal feature that simplified earnings management for webmasters and increased their engagement. Additionally, the Growth Analysis tool provided webmasters with valuable insights into their operational performance, enabling more effective decision-making.

As a result of these enhancements, both the number of participating webmasters and their earnings have seen remarkable increases. Looking ahead, the upcoming launch of the Webmaster App in September 2024 is set to further elevate user engagement and convenience, solidifying TeraBox’s position as an industry leader.

About TeraBox

TeraBox, developed by Flextech Inc. in Japan, is a leading global cloud storage solution. Headquartered in Tokyo, TeraBox proudly serves over 320 million users globally, providing an easy yet powerful way to store and manage data. With its generous 1TB of free storage, TeraBox ensures that your files are safe, secure, and accessible from anywhere. As a secure, reliable, and convenient service, TeraBox is certified with ISO 27001, ISO 27701, and ISO 27018, offering individual users around the world the opportunity to register for 1TB (1024GB) of free storage.

Photo – https://mma.prnewswire.com/media/2510913/image_5016964_39376930.jpg

View original content:https://www.prnewswire.co.uk/news-releases/terabox-celebrates-2nd-anniversary-of-its-massively-popular-referral-program-302254411.html

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