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Customer Experience Management Market size to grow by USD 12.55 billion from 2022 to 2027, Increasing focus on customer-centricity among organizations to boost the market, Technavio

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NEW YORK, March 6, 2024 /PRNewswire/ — The customer experience management market is estimated to grow by USD 12,555.32 million from 2022 to 2027, according to Technavio. The market is estimated to grow at a CAGR of 15.23%. The growth momentum will progress during the forecast period. North America held the largest share of the global market in 2022, and the market in the region is estimated to witness an incremental growth of 42%. The growth in the region is due to the presence of prominent vendors such as  Microsoft Corp. (Microsoft), and Oracle Corp. Furthermore, these companies provide cutting-edge services to local businesses, making the cloud more relevant in developing markets. A variety of regional industries are increasingly adopting customer experience management solutions which are also driving market growth in the region. 

For more insights on the historic period (2017 to 2021) and forecast market size (2023 to 2027) 

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Report Coverage

Details

Page number

157

Base year

2022

Historic period

2017-2021

Forecast period

2023-2027

Growth momentum & CAGR

Accelerate at a CAGR of 15.23%

Market growth 2023-2027

USD 12,555.32 million

Market structure

Fragmented

YoY growth 2022-2023(%)

14.35

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 42%

Key countries

US, Canada, China, Germany, and UK

Segment Overview
Technavio has segmented the market based on component (solution and service), deployment (On-premises and cloud), and geography (North America, Europe, APAC, South America, and Middle East and Africa). 

The market share growth by the solution segment will be significant during the forecast period. These are known as software and technology services that help businesses manage and improve the customer experience. It is widely used in organizations to address various aspects of CEM, allowing organizations to collect customer feedback, analyze data, and execute strategies. In addition, several vendors in the market offer solutions that allow businesses to manage and improve the customer experience. For example, Adobe Experience Cloud offers a full range of CEM solutions. Hence, these factors are expected to drive segment growth during the forecast period.

Insights on the market contribution of various segments, including country and region wise historic data (2017 to 2021), and forecast market size (2023 to 2027) 

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The increasing focus on customer-centricity among organizations

Many companies invest in CEM solutions to obtain a deeper understanding of customer needs, preferences, and behaviors. Businesses can uncover insights, collect customer feedback, and analyze data, using CEM tools that help them deliver a personalized and meaningful experience. Additionally, helping companies align their strategies, processes, and resources to meet customer expectations is a key benefit. Hence, the increasing focus on customer-centricity among organizations is expected to drive market growth during the forecast period.

The growing recent developments are a major trend in the CEM market. Privacy and security concerns associated with CEM solutions are one of the significant challenges restricting market growth. 

Insights on Market Drivers, trends, & Challenges, historic period(2017 to 2021), and forecast period(2023 to 2027)

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Analyst Review

In the Customer Experience Management (CEM) market, businesses are increasingly turning to AI and analytics to understand customer needs and preferences. Integrated platforms offer comprehensive solutions tailored to smaller businesses’ requirements, ensuring data security and robust technology infrastructure. Talent acquisition and ongoing training initiatives drive proficiency in advanced technologies like machine learning and predictive analytics, essential for delivering seamless integration and data-driven insights.

CEM solutions address customer experiences across omnichannel strategies, aligning with evolving consumer expectations and technological advancements. However, challenges arise from dynamic consumer preferences and complex data realities, necessitating adaptable strategies, tools, and platforms to optimize customer touchpoints in digital landscapes.

Data privacy and security compliance are paramount, especially amid rising concerns about breaches jeopardizing customer trust and brand reputation. Yet, such challenges also present opportunities for innovation, fostering market growth through deeper understandings of customer behavior and preferences across diverse brands and organizations.

Effective customer experience strategies rely on clear communication and engaging automation, enhancing service performance through digital technology tools and ongoing digital transformation initiatives. Cloud technology and collaborative work collaboration tools facilitate industry growth by enabling digital engagement models and collaboration platforms powered by smart technologies.

The convergence of AI, machine learning, and the Internet of Things reshapes various sectors, including automakers, where vehicle sensors optimize customer service and bolster market presence. Meanwhile, initiatives like the Digital Transformation Initiative and the World Economic Forum emphasize platform-driven interactions and the burgeoning digitalization economy.

In the realm of social networking platforms like Twitter, Facebook, and LinkedIn, virtual assistants cater to market demand by leveraging artificial intelligence and augmented reality to enhance retail, IT & Telecom, and BFSI sectors’ customer experience. Moreover, in industries like retail and healthcare, digital transformation is pivotal for addressing market growth while navigating regulatory compliance and data privacy concerns.

As the CEM market expands, addressing cybercrimes such as data theft necessitates adherence to government regulations like the General Data Protection Regulation and the California Consumer Privacy Act. By overcoming customer experience management industry challenges like market concentration, businesses can capitalize on shifting consumer behavior and sentiments to deliver personalized recommendations and drive market growth. 

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Related Reports:

Customer Relationship Management (CRM) in Healthcare Market is estimated to grow at a CAGR of 8.85% between 2022 and 2027. The market size is forecasted to increase by USD 8.01 billion. Furthermore, this report extensively covers market segmentation by component (software and services), deployment (on-premise model and cloud-based model), and geography (North America, Europe, APAC, South America, and the Middle East and Africa). The growing demand for personalized healthcare services and patient engagement solutions is notably driving market growth.

The SaaS customer relationship management (CRM) market is estimated to grow at a CAGR of 13.43% between 2022 and 2027. The size of the market is forecast to increase by USD 59,426.56 million. Furthermore, this report extensively covers market segmentation by end-user (retail, BFSI manufacturing, telecom and it, and others), application (service and support, sales, marketing, and e-commerce), and geography (North America, Europe, APAC, South America, and Middle East and Africa). The focus on customer engagement is notably driving the SaaS customer relationship management market growth. 

Table of Contents

1 Executive Summary
2 Landscape
3 Sizing
4 Historic Size
5 Five Forces Analysis
6 Segmentations
7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Vendor Landscape
11 Vendor Analysis
12 Appendix

About US
Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provide actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contact
Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com

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SOURCE Technavio

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iMENA Restructures as Saudi CJSC and Announces First Tranche of Pre-IPO Capital Increase

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$135M Capital Raise, Comprised of Private Placement and In-Kind Contributions, Aims at Increasing iMENA’s Shareholding in Existing Businesses Company completes restructuring into a Saudi company, iMENA HoldingTransformation part of evolution into regional digital powerhouse.

RIYADH, Saudi Arabia, April 27, 2025 /PRNewswire/ — iMENA Group (“iMENA”), a regional leader in digital platforms in the MENA region, has raised $135 million from Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), FJ Labs, a global venture capital firm known for backing category-leading marketplace and network-effect platforms, and Saygin Yalcin, the founder and CEO of SellAnyCar, and a number of other leading Saudi investors.

The capital raise is compromised of a private placement and in-kind contributions and is the first tranche of a pre-IPO funding round. The new funding round will be used to increase iMENA’s shareholding in its three high-performing businesses: OpenSooq, SellAnyCar, and Jeeny; to drive vertical and geographic expansion; and to improve synergies across its platforms.

iMENA confirmed that it has now restructured into a Saudi Closed Joint Stock Company (CJSC) under the name of iMENA Holding. This transformation marks a major milestone in the company’s evolution into a regional digital powerhouse, ahead of a potential public listing. Furthermore Saygin Yalcin will also join iMENA’s Board of Directors and management committee to help drive strategic direction for the company.

Nasir Alsharif, Chairman of iMENA Holding said: “This transaction marks an important inflection point for iMENA in its journey to IPO-readiness by taking advantage of the great opportunities provided by the Kingdom’s Vision (2030) and in cooperation with the largest investment entities. We are shaping the future of the region’s digital economy as a platform of internet marketplaces driving innovation at pace and at scale. The high growth and profitability of our businesses, in sectors and markets within which we have high conviction, provides material value creation opportunities and an exciting pathway for us to accelerate forward.” 

A spokesperson at Sanabil Investments added: “We are excited to invest in iMENA Holding, a digital platform with proven scalability and profitability. Leveraging our own experience in internet marketplaces, we understand their unique strategy and are committed to bringing our expertise to support their growth and future IPO aspirations on the Saudi Exchange.”

Acting as financial advisor to iMENA Holding on the private placement, Hossam AlBasrawi, CEO of Al Rajhi Capital commented “Al Rajhi Capital is proud to support iMENA’s transformation and potential IPO journey. The group’s integrated model and strategic vision make it a standout in the region’s digital landscape”.

Closing of the capital raise remains subject to standard closing conditions and the approval of the authorities in Saudi Arabia.

iMENA Holding’s new Board of Directors will comprise the following regional leaders and sector veterans:

Nasir Alsharif, Chairman of iMENA, Board Member at AWJ Holding Company and Executive Chairman of Sackville CapitalKhaldoon Tabaza, Co-founder & Managing Director of iMENAAdey Salamin, Co-founder of iMENA and CEO of OpenSooqSaygin Yalcin, Founder & CEO of SellAnyCarMazin AlDawood, CEO of Osool & Bakheet InvestmentUsman Sikandar, Head of Investment Banking at Al Rajhi CapitalMarco Somalvico, Vice President M&A of E&

Sanabil Investments will also appoint a member to the Board of Directors of iMENA Holding in due course.

iMENA’s businesses, OpenSooq, SellAnyCar, and Jeeny, are regional leaders in horizontal and vertical marketplaces across the largest sectors in the region, including real estate, automotive, and mobility, with operations in Saudi Arabia, UAE, Jordan, Oman, Kuwait, and the broader Middle East region. iMENA’s businesses are profitable and growing rapidly, with an average annual growth rate exceeding 55%. Almost 40% of the aggregate revenues of iMENA’s businesses come from Saudi Arabia, with another 40% from the UAE, making them iMENA’s two core strategic markets. iMENA’s businesses aim to serve as a compelling proxy for the digital economy in the Middle East and North Africa region, giving investors direct exposure to the region’s fastest-growing online sectors.

About iMENA Holding:

iMENA was founded in 2012, and has evolved into a regional internet champion, building and scaling high-growth internet businesses across the Middle East and North Africa region. The company was co-founded by Nasir Alsharif, Khaldoon Tabaza, and Adey Salamin,  joined as part of this restructuring by Saygin Yalcin, plan to leverage their expertise in technology and investment to continue building and operating digital marketplaces. Over the years, iMENA has launched, acquired, scaled, and successfully exited from a number of successful regional platforms, thereby becoming a strategic consolidator in the digital economy.

Nasir Alsharif, iMENA’s Chairman, is an experienced investor and builder of investment businesses across venture capital, technology and broader private markets, with current roles including Board Member at AWJ Holding Company and Executive Chairman of Sackville Capital.Khaldoon Tabaza, Managing Director of iMENA Holding and Chairman of Opensooq, is a pioneer in the region’s technology and venture capital ecosystem with more than 30 years of experience in building and investing in digital ventures across MENA, including founding the first venture-backed online business in the MENA region more than 25 years ago.Adey Salamin is a marketplace expert and the CEO of OpenSooq, known for scaling the platform into one of the region’s most visited websites and mobile applications. Adey has over 20 years of experience as a founder, operator, investor, and advisor of growth businesses.Saygin Yalcin is a serial entrepreneur and Founder & CEO of SellAnyCar, one of the most prominent digital automotive brands in the Middle East. Previously, he was Founder and CEO of Sukar.com and Vice President of Souq.com following a merger forming the Middle East’s largest E-commerce group that was later acquired by Amazon.

For more information on OpenSooq, please visit: www.opensooq.com

For more information on SellAnyCar, please visit: www.sellanycar.com

For more information on Jeeny, please visit: www.jeeny.me

Contact:

info@imena.com

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Earth Day 2025: Raytron’s Thermal Cameras Expose Hidden Climate Threats

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YANTAI, China, April 27, 2025 /PRNewswire/ — Since the inaugural Earth Day in 1970, global environmental efforts have intensified, yet invisible threats—from melting glaciers to undetected gas leaks, smoldering wildfires to industrial emissions—continue to escalate and imperil our planet’s future. Under the 2025 theme “Cherish the Earth, Harmonious Coexistence Between Humanity and Nature”, Raytron, a key player in infrared thermal imaging innovation, deploys its advanced thermal imaging solutions to uncover hidden environmental risks through precise temperature diagnostics.

How Thermal Imaging Technology Safeguards the Planet:

Infrared thermal imaging solutions deliver non-contact, high-speed environmental diagnostics across vast areas, empowering proactive risk mitigation:

Gas Leak Detection

Infrared thermography detects leaks of methane, ethylene, and sulfur hexafluoride (SF6) by visualizing their infrared absorption signatures, enabling rapid large-scale screening to identify and mitigate leakage sources early.

Water Pollution Monitoring

Thermal cameras enable rapid detection of aquatic temperature anomalies in rivers, lakes, and wetlands and by mapping surface thermal variations, precisely locate groundwater seepage and pollutant discharge sources to enable real-time ecological monitoring and support EU Water Framework Directive compliance.

Early Forest Fire Warning

Based on globally leading infrared detection technology and advanced high-definition infrared stitching algorithms, Raytron deploys the PC4 Series Dual-Spectrum PTZ Camera which is a medium-to-long-range observation and monitoring product that integrates infrared thermal imaging, an HD visible light camera, and an intelligent PTZ into one to support the functions of fire point detection, tripwire intrusion, and regional intrusion detection, enhancing target recognition accuracy during nighttime and adverse weather conditions.

Waste Management Safety

In landfills and treatment plants, infrared cameras can uncover subsurface combustion zones, issuing instant alerts to prevent fires and toxic emissions, safeguarding surrounding ecosystems and personnel.

Wildlife Conservation

Raytron’s thermal imaging system enables 24/7, non-intrusive wildlife monitoring unaffected by light or weather, supporting anti-poaching, conflict prevention, and ecological research for harmonious human-wildlife coexistence.

Raytron’s Sustainable Vision:

As the pioneer of launching the world’s first 6µm uncooled infrared thermal imaging detector, Raytron integrates ASICs, MEMS sensors, AI algorithms into scalable solutions for carbon-neutral energy optimization. Driven by the mission of “To create incremental value for customers with technological advancement”, Raytron equips governments, NGOs, and enterprises with foresight to preempt threats, and foster a cleaner, safer Earth for generations to come.

For Further Information:
Contact us for environment-friendly thermal imaging solutions:
Raytron Marketing Department
E-mail: sales@raytrontek.com
Website: https://en.raytrontek.com/

View original content:https://www.prnewswire.com/news-releases/earth-day-2025-raytrons-thermal-cameras-expose-hidden-climate-threats-302439065.html

SOURCE Raytron Technology Co., Ltd.

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Gansu Linxia Power Supply Company: Power empowerment local industry development

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LINXIA, China, April 27, 2025 /PRNewswire/ — Recently, Ma Xiangwei and Huang Zhiqiang, employees of the Daban Power Supply Station of State Grid Gansu Linxia Power Supply Company, were operating drones to inspect the 10 kV Tangwang line. The drone buzzed, and the current data on the display screen was jumping in real time, witnessing the transformation of this “first village of apricot blossoms in Longshang”.

While ensuring the power supply, Ma Xiangwei and Huang Zhiqiang also assisted the customer in carefully inspecting the power supply line of the defrosting machine to ensure its normal operation. “After the power grid transformation, the power supply is stable and reliable, and our production is more confident!” “In the intelligent sorting workshop in Maxiang Village, Tangwang Town, the person in charge of the cooperative said.

In recent years, in order to fully support the local economic and social development, State Grid Linxia Power Supply Company has taken the transformation and upgrading of the power grid as the focus, injecting “electric power” into the local economy. As of now, State Grid Linxia Power Supply Company has built and renovated 24 kilometers of 35 kV lines and 29.88 kilometers of 10 kV lines for Tangwang Xinghua Industry, and added 6 distribution transformers. The power supply reliability has increased to 99.93%, effectively ensuring the local economic and social development electricity demand.

View original content:https://www.prnewswire.com/apac/news-releases/gansu-linxia-power-supply-company-power-empowerment-local-industry-development-302439066.html

SOURCE State Grid Gansu Linxia Power Supply Company

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