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Gupshup launches Conversation Cloud, redefining customer engagement for the conversational era

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Basic one-way messaging gives way to rich two-way conversations at scale; improves returns from advertising, marketing, and support investments for digital leaders

MUMBAI, India and SAN FRANCISCO, March 5, 2024 /PRNewswire/ — Gupshup, the conversational engagement pioneer, today announced the launch of Conversation Cloud, a comprehensive suite of SaaS tools that are set to revolutionize business-to-customer interactions. AI-powered conversations represent the next major paradigm shift in user interfaces after web and app, and the Conversation Cloud provides businesses with the essential tools for customer engagement in this new era.

Gupshup enables businesses to drive customer acquisition, engagement, commerce, and support, on conversational channels such as WhatsApp, RCS, Instagram, Voice, etc, helping them achieve substantial ROI increase (6-10X).

The Conversation Cloud consists of three key modules, Converse, Advertise, and Communicate, that enable conversational relationship management across the full customer lifecycle.

Gupshup Converse helps businesses build rich two-way conversational journeys across the customer lifecycle. Business users can leverage advanced no-code tools to configure customer journeys, bot flows, and auto-trigger contextual messages. Interactions across the customer funnel leverage Gupshup Customer360’s unified profiles based on customer attributes and real-time conversational events. Marketers can create granular segments and engage customers better with personalized experiences. The Converse product comes packed with conversational commerce modules such as catalogs, payment integrations, and agent-assist to enable automated or human-assisted commerce.

Converse also includes ACE LLM, Gupshup’s domain-specific large language model to build AI bots that can handle all kinds of natural language queries while operating within safety guardrails appropriate for a business conversation.

“For our 2023 Switch-off campaign, we leveraged WhatsApp in partnership with Gupshup to amplify the message and engage people through a conversational survey. The results have been quite encouraging, helping us not only connect one-on-one with customers but also gain valuable insights. Gupshup has been a great partner and enabler for us to tap into the power of conversational messaging through this innovative campaign. We wish them good luck on the launch of their Conversation Cloud”, said Mayank Prabhakar, Head of Digital Marketing at smartphone maker Vivo’s India office.

Gupshup Advertise enables marketers to acquire, qualify, and convert customers by leveraging Click to WhatsApp and Click to Instagram Ads. This significantly enhances new customer acquisition, and campaign ROI while empowering brands to build their first-party database. Brands leveraging Advertise have seen 60-70% lower cost per qualified lead and 1.6X sign-ups compared to traditional channels.

Gupshup Communicate is a significant step up from traditional CPaaS, and has smart capabilities such as Gen-AI powered automatic message translation, optimized scheduling to maximize open rates, and omnichannel message failover, in addition to its pre-existing capability to send messages across 30+ channels.

“The Conversational Internet is among the biggest trends shaking up the customer experience. It is rapidly digitizing the mobile-first countries in emerging markets. Every business and brand will need new tools to build and manage conversational experiences. Gupshup builds on its reputation for innovation by launching the first such comprehensive platform, the Conversation Cloud, that transforms customer experiences and delivers substantial ROI to businesses”, said Beerud Sheth,  Co-founder and CEO of Gupshup.

“Messaging continues to emerge as a leading channel for brands to authentically connect with customers, far and wide. We are excited to see partners like Gupshup further enhancing the tools and solutions that will help brands drive even more value in customer interactions”, said Ravi Garg, Director, Business Messaging, Meta India.

To know more about our Conversation Cloud and why brands should leverage the Conversational Internet, watch this video.

Chat with Guppy, our new Gen AI-powered virtual assistant – Ask him anything about Conversation Cloud and witness Guppy in action!

About Gupshup

Gupshup is a Conversation Cloud that enables businesses to advertise, communicate, and converse with their customers by leveraging AI and CPaaS. Gupshup’s conversational engagement solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, AkzoNobel, Khan Academy, Unilever, Dream11, Netflix, Flipkart, and Ola are a few of its leading clients. With an industry-trained Conversational AI platform and real-time unified profiles, Gupshup powers over 10 billion messages per month. Valued at $1.4 bn, the company has marquee investors such as Tiger Global, Fidelity Management and Research Co. LLC, and others on its cap table. For more details, please visit www.gupshup.io.

 Vandana, Vandana.v@gupshup.io 

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View original content:https://www.prnewswire.com/in/news-releases/gupshup-launches-conversation-cloud-redefining-customer-engagement-for-the-conversational-era-302079243.html

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Chaos Agents Private Alpha launches along with crowdfunding campaign on Republic, oversubscribed within 6 hours

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Popularium’s first game sees more than 20,000 players applying for 1,000 Alpha spots, closes $50,000 equity crowdfunding target in less than 6 hours

LOS ANGELES, Dec. 26, 2024 /PRNewswire/ — Chaos Agents, the world’s first autobattler-royale, designed by Richard Garfield and the first game developed by Popularium, launched its private Alpha today. Since the announcement of the private Alpha at Gen Con 2024 in Indianapolis, more than 20,000 players have signed up for 1,000 seats. To meet the demand, Popularium will increase the number of Alpha seats to 5,000 for the initial launch of the Alpha, and plans to expand the Alpha beyond 10,000 players in early 2025.

“We have been overwhelmed by the response to the Alpha announcement,” said Arka Ray, President and CTO at Popularium. “The number of players who want to join the Alpha and experience Richard’s vision has been over 20 times more than we anticipated. And we continue to get hundreds of new applications each week. We’re expecting more than 30 thousand applicants by year end. The team is working through the holidays to accommodate as many players as possible at this early stage of the Alpha. We want every applicant to have an opportunity to experience Chaos Agents as soon as possible.”

To prepare for this rapid expansion, Popularium launched an equity crowdfunding campaign on the Republic platform. The campaign was fully committed and then oversubscribed within six hours of launching publicly. The Popularium campaign on Republic enables members of the public to invest in Popularium. Ray attributed the rapid close of the campaign to players and fans of Popularium co-founders Richard Garfield (Magic: the Gathering) and Jonathan Bankard (Hearthstone, World of Warcraft, Diablo, Command and Conquer) wanting to directly support the development of their next original game.

“This is an exciting time for Chaos Agents,” said Garfield in a community Q&A on the occasion of launch of the Chaos Agents Alpha and crowdfunding campaign on Republic. “The game is being really well received by players, much more so than I expected at this early stage. There are so many different types of play modes that we want to build into Chaos Agents, and thanks to the community and the technology we have built, it’s becoming clear what we can and should be building. There’s no more exciting time for a game’s development when players are clearly enjoying it, but at the same time the opportunities for improvements seem endless.”

The Alpha Launch follows the announcement that Popularium has committed to the “forever multiplayer game” model for Chaos Agents. Through the use of dedicated servers and its proprietary Chaos Cloud Gaming Engine, Popularium plans to ensure that Chaos Agents will be a multiplayer game that “can’t be killed” or taken offline. Players are expected to always have a way to play the game with the globally unique superheroes they have recruited to their team. Garfield and Ray attributed the positive response from this announcement as having helped generate additional interest in the Chaos Agents Alpha and crowdfunding campaign.

In Chaos Agents, the first game of the “autobattler-royale” genre, players coach and guide a globally unique superhero – their Chaos Agent – to victory in a grand battle royale against dozens of other Agents. The player coaches and powers their hero up through deep, strategic card play similar to Garfield’s legendary games, such as Magic and Keyforge, and then sits back and watches as their Agent goes to battle, preparing for the next round of upgrades. Each Agent is globally unique – which means that only one player in the world will be able to play with an Agent at a time and become the global expert on that Agent.

“Evolving and creating new genres is just so much fun,” said Jonathan Bankard, Game Director for Chaos Agents. “All of us at Popularium have worked on projects like Magic and Hearthstone that started as small dreams that ended up impacting many more players than we initially hoped. We are trying something similar with Chaos Agents–to bring the autobattler genre of games to many more people through the proven format of battle royales. The advantage we now have is the early involvement of our community in helping us polish this uncut gem into a brilliant, shining diamond through their play and now investments that let them own a piece of Popularium.”

Chaos Agents plans to expand its Alpha in late January together with the Second Chaos World Championship, and plans to expand the Alpha capacity each month before entering Early Access in late 2025. Players can sign up for the Alpha at popularium.com and request priority access by joining the Chaos Agents Discord server.

About Popularium: Popularium was founded by an all-star team of gaming industry veterans behind the largest multiplayer games and platforms in history, such as Magic: The Gathering, Hearthstone, World of Warcraft, and Xbox Live, to innovate and create gaming experiences. Popularium started from a simple idea: What would games look like if they involved the community from an early stage? What if this community had the tools to impact the narrative and economy by playing games the way they want to, rather than the way games wanted them to play? Chaos Agents, designed by Popularium co-founder Richard Garfield, is Popularium’s first effort to bring this vision to life.

Press Contact: Chris Gale, Chris@GaleStrategies.com 

View original content:https://www.prnewswire.com/news-releases/chaos-agents-private-alpha-launches-along-with-crowdfunding-campaign-on-republic-oversubscribed-within-6-hours-302339109.html

SOURCE Popularium

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MoonFox Analysis | “ACGN Merch Economy” Surge and the Breakthrough of the “Dimension Wall” in ACGN Consumption

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About us: Aurora Mobile (NASDAQ: JG) established in 2011, is a leading customer engagement and marketing technology service provider in China. Its business includes notification services, marketing growth, development tools, and data products. As its sub-brand, MoonFox Data is a leading expert in data insights and analysis services across all scenarios, aiming to help companies gain market insights and empower precise decision-making.

SHENZHEN, China, Dec. 26, 2024 /PRNewswire/ — In today’s cultural consumption landscape, the “ACGN Merch Economy” (Anime, Comics, Games, Novels) is rapidly gaining momentum. The consumption of “ACGN Merch” has emerged as a hot topic in the market. This concept originates from ACGN culture and refers to an economic model centered around virtual content, including anime, games, and novels. It generates commercial value through various means, such as derivatives, copyright operations, and offline activities. With the widespread dissemination of ACGN culture and the continuous expansion of its audience, the influence of the “ACGN Merch Economy” has transcended traditional boundaries, permeating mainstream culture and the real economy. This phenomenon blurs the lines between the previously separate worlds of ACGN and the real world. As the “ACGN Merch Economy” continues to extend its influence across multiple dimensions, its market impact and commercial value are becoming increasingly evident.

I. User Expansion: “ACGN Merch” Becomes the New Social Currency for the Younger Generation

Historically, ACGN culture has been viewed as a niche subculture, but it is now trending toward wider popularity and mainstream acceptance. According to public data, the size of China’s ACGN industry reached RMB 221.9 billion in 2023, with projections estimating it will grow to RMB 270 billion by 2024. By 2029, the market value is expected to double, exceeding RMB 590 billion. The industry is primarily divided into content markets and peripheral derivative markets. In 2023, the peripheral derivative market accounted for 46.1% of the industry, reflecting a significant increase of 18.1% since 2016. This notable growth underscores the rise of the peripheral derivative market as a key driver in the ongoing expansion of the ACGN industry.

Chinese ACGN Industry Market Size

Year

 

Industry Size (Billion RMB)

 

Annual Growth Rate

2023

2219

2024E

2750

Annual Growth 16.6%

2029E

5900+

Data Source: Zero Power Industrial Research Institute

ACGN Industry Market Distribution

2016

2023

ACGN Content Market

72.0 %

53.9 %

ACGN Peripheral Derivative Market

28.0 %

46.1 %

Data Source: Zero Power Industrial Research Institute

According to public reports, China’s general ACGN user base has grown substantially, reaching approximately 460 million by 2021. As ACGN culture continues to break through the “dimension wall,” this large user base is still expanding. The younger demographic, particularly those aged 25 and under, is undoubtedly the main force driving ACGN culture. Data from MoonFox iMarketing indicates that these mobile internet users show a strong preference for ACGN communities and anime and manga-related apps. Additionally, the ACGN-related mobile internet industry exhibits a clear holiday effect. Monitoring data from MoonFox iApp reveals that both the anime and manga industry and ACGN community applications see a noticeable increase in active user numbers during the winter and summer holidays.

TGI (Target Group Index) of User Preferences of Mobile Internet Users Aged 25 and Under

Industry

TGI

ACGN Community

280

 

Couple Interaction

276

 

Higher Education

269

 

Anime & Manga

247

 

Image Sharing

244

 

Gaming Platform

231

 

Game Assistant

229

 

Card & Board Games

220

 

Music Games

216

 

Strategy & Puzzle

215

Data Source: MoonFox iMarketing, Data Cycle: October 2024

Changes in User Base for ACGN and ACGN Community Apps (Unit: 10,000)

 

Year/Month

 

Anime & Manga

ACGN Community

2024-01 (Winter Vacation)

3,893.48

350.53

2024-02 (Winter Vacation)

4,152.07

342.98

2024-03

3,651.66

354.12

2024-04

3,466.41

320.66

2024-05

3,345.23

298.43

2024-06

3,555.53

317.29

2024-07 (Summer Vacation)

4,006.55

338.06

2024-08 (Summer Vacation)

3,805.50

361.99

2024-09

3,062.02

288.87

2024-10

3,126.15

331.54

Data Source: MoonFox iApp, Data Cycle: January 2024November 2024

As the data indicates, ACGN culture is no longer confined to fringe groups; it is gradually becoming part of mainstream culture, particularly among the younger generation, where its influence is profound. “ACGN Merch,” as a product of ACGN culture, have transcended mere entertainment consumption and emerged as a new medium for social interaction, acting as a form of “social currency” for youth. This shift is driven by a strong demand for personalization and community identity among young people. In their social circles, shared interests and hobbies serve as bonds connecting individuals, and “ACGN Merch”—whether in the form of anime character merchandise, in-game items, or related cultural symbols—become tools for self-expression and identity building. By sharing and exchanging these “ACGN Merch,” young people create common cultural spaces and social networks, enhancing their connections and sense of belonging.

II. Expanding Scenarios: ACGN Continues to Step Deeper into the Real World

As ACGN culture continues to permeate various aspects of life, its commercial scenarios are expanding from the virtual realm into the real world. In recent years, ACGN retail brands have emerged rapidly, serving as a vital bridge between ACGN and mainstream culture. Numerous ACGN brand retail stores are experiencing significant growth, with KAYOU opening 318 locations. This expansion of ACGN retail outlets has also spurred the development of related industries, including anime exhibitions, themed cafes, and a range of online communities and offline gatherings. As a result, ACGN culture is constructing a diverse ecosystem that integrates various facets of entertainment and social interaction.

Number of ACGN Retail Stores

 

Brand

Number of Stores

 

KAYOU

318

IPSTAR

139

BOOM COMIC

58

GOODSLOVE

50

MarchMonster

37

Kyoko ACGN MerchStore

35

GUGUGUGU

34

Mancool

34

HEYZAKKA

25

Karasumaya

23

Data Source: Lei Newspaper, Data Cycle: November 2024

This ecosystem not only enriches consumer experiences but also presents new business opportunities for traditional physical enterprises. According to the State-owned Assets Supervision and Administration Commission of Shanghai, the Bailian ZX Creative Center—the first commercial complex in China focused on ACGN culture—transformed from the former Hua Lian Shopping Mall. It has successfully gathered major overseas ACGN retail and social cultural experiences. By the end of 2023, its sales reached RMB 300 million, with daily foot traffic increasing by 3 to 8 times post-transformation.

In addition to physical stores, IP marketing has become a crucial driver for ACGN culture’s rapid integration into the mainstream. In recent years, many restaurant brands have begun targeting the ACGN market. Notable brands such as Pizza Hut, HEYTEA, and KFC have engaged in ACG IP marketing, collaborating with popular ACGN franchises like Naraka: Bladepoint, Light and Night, and Genshin Impact to release limited-edition products and events. These collaborations not only cater to the collection and experiential needs of ACGN fans but also generate buzz and enhance brand visibility, boosting the youthful appeal of these companies.

Partial Restaurant Brand Collaborations with ACGN IPs

Date

Brand

 

Co-branding IP

2024.01

Pizza Hut

Naraka: Bladepoint

2024.03

HEYTEA

Light and Night

2024.04

NAIXUE

Arknights

2024.04

ChaPanda

Honkai: Star Rail

2024.05

Auntea Jenny

Howl’s Moving Castle

2024.05

ChaPanda

Tuntunzai

2024.05

YH.TANG

The King’s Avatar

2024.07

KFC

Genshin Impact

2024.08

Luckin Coffee

Black Myth: Wukong

The commercial value of ACGN culture extends far beyond mere entertainment and consumption; it has evolved into a cultural phenomenon, societal trend, and even an economic model. The purchasing power and enthusiasm of the ACGN demographic are significant and should not be underestimated. In marketing strategies, leveraging ACGN culture provides brands with fresh perspectives and approaches. By collaborating with ACGN IPs, brands can forge deeper emotional connections with young consumers, enhancing brand awareness and loyalty through “ACGN Merch” and the “Fans Economy.” These cross-industry collaborations not only drive innovation and diversification in marketing strategies but also enrich brand performance, ultimately propelling the prosperity of the ACGN economy.

Our Information:

Website: https://www.moonfox.cn/
Contact number: 400-888-0936

Contact us:

Name: Felix
Title: Director of Sales, Industry Insight Division
Tel: +86 -13366276383
Email:zhouzt@jiguang.cn
Address: 608/F, Tower B, Wintrust Center, No. 1 Xidawang Road, Chaoyang District, Beijing, China

Name: Janette Zhou
Title: Marketing Manager
Tel: +86-13928239332
Email: zhouxt@jiguang,cn
Address: 608/F, Tower B, Wintrust Center, No. 1 Xidawang Road, Chaoyang District, Beijing, China

View original content:https://www.prnewswire.com/news-releases/moonfox-analysis–acgn-merch-economy-surge-and-the-breakthrough-of-the-dimension-wall-in-acgn-consumption-302339259.html

SOURCE Aurora Mobile Ltd

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Grupo Financiero Banorte, chaired by Carlos Hank-González, has been awarded as “Bank of the year 2024” in Mexico by The Banker

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The Banker awarded Grupo Financiero Banorte for its strength and service in digital banking, thanks to its investment in technology and innovation It was also recognized for the increase in the number of transactions from the mobile app in its programmed savings and fund investment services

MEXICO CITY, Dec. 26, 2024 /PRNewswire/ — Grupo Financiero Banorte was recognized as the “Bank of the Year 2024” in Mexico by the prestigious international publication The Banker, based on its financial results and for its innovation and strength in digital banking, its broad portfolio of services since its implementation, and for incorporating new technologies such as artificial intelligence, behavioral analytics, data science and biometric authentication.

Grupo Financiero Banorte’s strategy in innovation and technological investment allowed it to streamline operations, improve the customer experience, develop hyper-personalized offers, and remain the best bank in Mexico.

“We are very pleased to win for the fifth time the Bank of the Year Award in Mexico granted by The Banker. We are proud to have 125 years of experience operating in the Mexican market and this recognition distinguishes us as an innovative and cutting-edge financial institution, capable of maintaining its competitive position in the market,” said Carlos Hank-González, Chairman of the Board of Grupo Financiero Banorte.   

Marcos Ramírez Miguel, CEO of Grupo Financiero Banorte, stated that “in this new digital era that transforms the way people operate and all their activities, Banorte stands out for its high level of customer service, adapting quickly to the demands of users who seek a personalized and accessible service at any time and from anywhere”.

The Banker evaluated the financial strength, profitability and results of more than 5,000 banks.

Participating institutions were rated on their ability to deliver strong financial results and transform challenges into opportunities in an ever-changing business environment.

The Banker, the most important specialized publication for international banking, awards this prize annually, which is considered a standard of excellence. Banorte previously won it in 2022, 2020, 2018 and 2016.

Learn more about The Banker award: https://www.thebanker.com/The-Banker-s-Bank-of-the-Year-Awards-2024-1733356897 

About Banorte
Grupo Financiero Banorte (GFNorte) is the largest financial institution in Mexico. It provides financial services to individuals and corporations through its banking, brokerage, fund management, insurance, pension, leasing and factoring, warehousing, portfolio management and remittance businesses.
GFNorte also includes Afore XXI Banorte, the largest retirement savings fund in Mexico in terms of assets under management. GFNorte is a public company listed on the main index of the Mexican Stock Exchange and has 33,696 employees, 1,177 branches, 11,027 ATMs, 220,237 POS terminals and 17,960 correspondents.

LinkedIn: Grupo Financiero Banorte
Twitter: @GFBanorte_mx
Facebook: Grupo Financiero Banorte.
Contact the External Communications team for more media information: prensabanorte@banorte.com
Contact number: +52 (55) 8471-7481 

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SOURCE Banorte

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