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DIGITIMES Asia: Why TSMC may have different strategies in Japan and Arizona? Q&A with former TSMC General Counsel Richard Thurston

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TAIPEI, Feb. 27, 2024 /PRNewswire/ — Asia Pacific (Japan, Korea, Taiwan, Mainland China, and Singapore) accounts for 84% of global chip exports and is home to 10 of the 16 semiconductor exporters and the top six suppliers, which includes Taiwan Semiconductor Manufacturing Company (TSMC). The leading pure-play foundry celebrated the inauguration of its first fab in Kumamoto, Japan, on February 24, 2024.

Why is semiconductor production so concentrated in the countries in East Asia? Why was TSMC willing to form its Japanese joint venture but decided to have a stand-alone greenfield investment in Arizona to build advanced chips? Can TSMC successfully replicate its pure-play foundry business model in its second fab in Japan?

DIGITIMES Asia held an exclusive interview with Dr. Richard L. Thurston, the Founder and Principal Member of RLT Global Consulting and CEO of Hudson Valley Fast Fab (“HVFF”). Thurston retired from TSMC as Senior Vice President and General Counsel in 2014, served as a consultant for TSMC, and worked for Texas Instruments (TI) to negotiate joint venture and trade agreements with Japan in the 1980s and 1990s.

Along with DIGITIMES advisor Dr. Albert Lin, Dr. Thurston will also share his insights on Japan and whether it still has what it takes to succeed in the Angstrom era on the first DIGITIMES Asia GeoWatch forum, scheduled on March 27 Taipei time.

Q: TSMC inaugurated its first fab in Kumamoto and has disclosed investment plans for a second fab there. Singapore is said to have re-pitched with even better incentives to attract investments from TSMC. Based on your experience in Japan and your work at TSMC, why is semiconductor manufacturing so successful in this part of Asia? Will TSMC be successful in replicating its pure foundry model in Japan?

In Japan, pure-play foundries have not yet been successful, and making this business model work in Japan will be challenging. In South Korea, Samsung has been able to do some foundry work with its excess capacity, but not as a pure-play foundry: it is still, principally, an IDM. Singapore has foundries because of the legacy of Chartered Semiconductor (acquired by Globalfoundries), UMC, and SSMC, a 1998 TSMC joint venture with Philips/NXP (I was on the SSMC Board of Directors from 2002-2013). But, of course, no one has been as successful as TSMC with the pure-play foundry model. There is a distinction between pure play and others that do some foundry work.

I joined Texas Instruments in 1984 as Asia-Pacific Legal Counsel. We operated several manufacturing plants in Japan, Taiwan, Singapore, and Malaysia. Therefore, I’ve been in a unique position to observe the successful development of the semiconductor industry in these Asian countries. A lot of it comes down to culture. It comes down to the focus and discipline that the corporation creates. It’s the workforce, and it’s also the customer base.

Quite honestly, I think that creating a pure-play foundry in Japan is going to be very difficult. Based on what I have read, TSMC is not creating a pure-play foundry but a customer-driven/dedicated facility. It is a well-thought-out hybrid joint venture. Sony requires more advanced, high-performance CMOS image sensors to drive its growing markets. This need should drive TSMC’s Kumamoto facility.

There are many, and perhaps 10-20 factors attributable to TSMC’s success, including technological breakthroughs, skills at transferring R&D from lab to mother fab, better yields, and focused customer engagement, to name a few. Examples of leading-edge customer engagement include Apple, Nvidia, Qualcomm, AMD, TI, Sony, Fujitsu, etc.

I lived on the ground in Tokyo, Japan, for Texas Instruments for 3.5 years, fought the trade war battles, and negotiated with the Japanese government and businesses – it was and remains a much different world within which to manufacture and sell semiconductor devices. When Rick Tsai was TSMC’s CEO, we explored different manufacturing opportunities in Japan during 2005-2009. Fujitsu was probably the most promising because of its focus on advanced technology, and we explored a Joint Venture approach with them. We also explored the pure-play foundry model, but the Japanese government blocked that. They did not want TSMC to run a foundry in Japan. Why? Partly because of the culture, their mindset, the baggage of their manufacturing legacy, and the Japanese Government’s heavily nationalistic industrial policy.

TSMC’s approach with Sony is the right one to take: to focus on one or more joint ventures with local customer engagement.

Q: Perhaps the Japanese government’s thoughts have changed after the pandemic. And right now, they are very eager to have their semiconductor industry revive again. Huge investments followed TSMC’s announcement to build the first fab in Kumamoto in 2021, and many fabs in Japan are commencing mass production this year. Why did TSMC form a joint venture in the Kumamoto fab starting as a minority shareholder instead of a wholly owned subsidiary?

TSMC is very smart to continue doing joint ventures. Chairman Liu and CEO Wei understand that they don’t have to put 100% of the equity capital into an investment. They can maintain control through technology, intellectual property licenses, other contracts, veto rights, etc. They can expand capacity smartly, reducing the risks of not bleeding themselves dry financially. They do not have to do all the heavy lifting in a foreign country with which they’re not as familiar as in their home country. We had discussed this model often in the past. Although TSMC Japan has many good people who know Japanese culture very well, it is difficult for any foreign company, let alone a Chinese-ethnic-based firm, to be successful in Japan as a standalone. It doesn’t work from a cultural standpoint, and we were well aware of that at TI.

Q: Yes. Well, then, why did TSMC choose to do it alone in Arizona? Should they have chosen to do a Joint Venture instead? Would that have been more conducive to progressing the fab?

Allow me to say that I don’t know the specific nature of any of the discussions TSMC had with Federal and State governments or with any of their customers. But while I was there, in light of the Founder’s concerns over the history of WaferTech, we always had talked about doing a standalone foundry in the United States. Part of this discussion was because of the bitter taste left in some people’s mouths, especially that of the Founder. You will recall that TSMC formed a joint venture in Washington State with three partners in 1996, but that did not work for many reasons. Therefore, TSMC quickly exited that joint venture relationship to create the stand-alone foundry in the WaferTech operation. The Arizona initiative originated because most of the TSMC management team had thought a lot during 2005-2010 about where and when to expand production in the US. That is why we pursued multiple talks with IBM to acquire its Microelectronics Division, and the last and most serious talks occurred during 2012-13. It was all about setting up an advanced lab that we could control and manage much more successfully than a joint venture. While I was involved, Arizona became a location initially out of “suggestion” with the lure of significant subsidization.

Q: You said the Japanese government was difficult. However, the semiconductor companies here in Taiwan were perplexed by the attitude of the American government because they said so much about the importance of chip resilience but did not help to accelerate the building of the fabs and allocating funds early. That’s why I think a lot of companies, including TSMC, felt that they probably have misinterpreted the overall situation.

The dynamics in Washington, DC, sometimes are fast to change, but most often extremely slow in the follow-up. Meanwhile, American paranoia has caused an unusual focus on the most advanced process technologies rather than equally important legacy (something less than most advanced) technologies. Washington, DC, became overly focused on pushing TSMC to build its most advanced processes and linked large subsidies to that process node. And, unfortunately, with all the different agencies competing out there for limited funding and with 2024 election politics that have been ongoing for a while, monies have been diluted significantly – up to now (perhaps it might change). I think that altogether 39 states have gotten some CHIPS money through different tech hubs that may have diluted the pool too much. How many of those are going to be successful? I would like to say all of them, but I don’t believe that.

Also, there has been some misreading of the tea leaves. It is hard to say who has been at fault. I believe TSMC has a strong and capable American Government Relations manager. MediaTek has a good person, too. It’s somewhat confusing because they get different stories based on who they talk with on the “Hill.” Keep in mind that the CHIPS office is like a startup. The CHIPS office doesn’t have a year under its belt despite all of the bureaucracy going into it. They just started to compete with METI in Japan, Korea’s MOTIE, the Singapore EDB, etc. There’s always bound to be some miscommunication. And when too many politicians and lobbyists get their hands on these important funds, it becomes confusing. There has to be constant recalibration. You’re correct, the important and larger companies that are part of the US supply chain need to be treated better than they have, at least publicly. Hopefully, a recalibration will occur, and we will receive a more positive outlook sometime in March 2024.

Q: You are one of the very few non-tech experts in the semiconductor industry, and you have accumulated experience helping countries and companies build up research and development hubs. What would you advise the Taiwanese companies to do to navigate the uncertainties in the future?

Thank you for your compliment. Unfortunately, one must have several crystal balls. Japan is perhaps one of the more difficult countries to deal with consistently and successfully. Singapore is somewhat less complicated, although very bureaucratic in its way. The local team, whether in Japan, Singapore, or South Korea, must have a good balance between local and ‘foreign” management. In Japan, a foreign company with only Japanese management cannot get its foot in the door of Japanese government organizations. Sometimes, a more assertive American or European management presence is needed.

For example, when I worked for TI, Jerry Jenkins (then Chairman, President, and CEO) took my advice and sent me and two other American managers to live in Japan and to assist with trade and commercial negotiations. We were ultimately successful in opening the market, negotiating trade agreements and joint ventures, and increasing TI sales in Japan from around US$200 million to US$1.6 billion by the time I left TI.

I spent a lot of time handling Japanese government relations successfully, and one of my best friends went on to become the vice minister of the National Police Agency and worked with me over the years. Norm Neureiter, who followed me, was also very successful. No one will ever get into the inner sanctum of the government. However, effective communication is essential, and it is crucial to have a strong government relations team that is on the job 24/7.

With Sony as a core partner, TSMC is doing it right. It’s a good selection. Fujitsu and Renesas are also good potential partners. Companies must have full-time government relations and staff that manage it, understand it, and support the country manager and fab manager. A multicultural presence is a must-have to succeed in Japan and Arizona as well.

For TSMC, I had recommended to Chairman Chang and other senior TSMC management that we should send Rick Cassidy from the United States to Japan – when we first considered manufacturing in Japan. A strong Taiwan-based manager was sent instead, and he had some success. We should not deny that a cultural competition/divide requires more experienced foreign advisers to the local team. Regardless, an important element behind success is constant communication with government agencies – make them feel that they are part of the venture to understand your goals and objectives and never embarrass them.

Online Forum – TSMC Sparks Semiconductor Renaissance in Japan:

Delve into “TSMC Sparks Semiconductor Renaissance in Japan” at our GeoWatch Webinar. We’ll examine TSMC’s strategic success with its new Kumamoto plant and its implications for global semiconductor leadership amidst the intense chip rivalry. Discover how Japan’s unique advantages are aligning with TSMC’s expansion strategies.

If you wish to join this online forum, register at: https://www.digitimes.com.tw/seminar/DIGITIMESAsia_20240327/

 

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SOURCE DIGITIMES ASIA

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PolyAI partners with OpenTable to offer enterprise restaurants and diners reservation support using voice AI

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LONDON and NEW YORK, Sept. 23, 2024 /PRNewswire/ — PolyAI, a pioneer in voice AI solutions for customer experience and service, today announced a partnership with OpenTable, a global leader in restaurant technology, expanding PolyAI’s guest-led voice assistants to enterprise restaurants. Locations that opt in will be able to take reservations over the phone, answer questions, gain visibility in customer trends, and deliver on-brand experiences – all while alleviating staff time and resources.

This alliance delivers PolyAI’s lifelike voice AI to help restaurants tackle challenges around staffing and provide consistent hospitality, even off premise. In a survey conducted by the National Restaurant Association, 62% of operators said their restaurants did not have enough employees to support existing demand. With onsite staff focused on in-house patrons, restaurant groups routinely miss between 30-60% of phone calls to their front of house (per PolyAI customer data) – meaning missed revenue opportunities and equally valuable customer touch points.

Never miss another call, thanks to PolyAI and OpenTable

With this strategic partnership, OpenTable’s global network of restaurants will be able to integrate PolyAI voice assistants, built using generative AI and spoken language technologies, to assist their diners in seamlessly booking and managing reservations over the phone, during and outside of operating hours.

“We know how tightly restaurants manage their guest experience and this can be even more complex for our partners doing business at scale,” said Susan Lee, Chief Strategy Officer at OpenTable. “We have, and continue to invest in, technology that pushes boundaries and enhances hospitality and our integration with PolyAI is a new way we can drive efficiencies for our restaurants, and diners.”

For larger operators, this partnership enables numerous iterations of voice assistants to cater to the unique needs of multi-location and multi-brand portfolios, while providing PolyAI’s proven enterprise-grade assurances around availability, security and data protection.

“We have extensive experience deploying voice assistants to hundreds of locations for some of the largest restaurant groups in the world, helping operators resolve up to 70% of calls over the phone without the need for additional staff,” said Michael Chen, VP of Strategic Alliances at PolyAI. “This strong connection with the restaurant industry started right from the earliest days of PolyAI. We’re thrilled to deepen that further and work with OpenTable to help even more restaurant operators attract more diners, streamline operations and maximise revenue.”

The journey starts at the Integration Marketplace

OpenTable restaurants will be able to request an integration with PolyAI via its Integration Marketplace, which powers 150+ integrations among the most widely used restaurant software. Beyond managing reservations over the phone, PolyAI’s guest-led voice assistants also offer operators a powerful new channel for implementing consistent brand experiences that can deliver greater personalisation, more proactive revenue and upsell as well as offer new ways of collecting diner feedback and tracking customer satisfaction.

About PolyAI

PolyAI is a leading provider of AI-powered voice assistants. Their customer-led voice assistants are used across industries within global companies where B2C conversations are crucial, like Whitbread, Greene King, Caesars Entertainment and FedEx. PolyAI’s award-winning voice assistants have earned renown for their ability to understand natural language and provide quick, accurate and helpful responses. Hear more about what they’re bringing to the market by visiting poly.ai

About OpenTable

OpenTable, a global leader in restaurant tech and part of Booking Holdings, Inc. (NASDAQ:BKNG), helps more than 60,000 restaurants worldwide fill 1.7 billion seats a year.  OpenTable’s world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

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VeriPark Receives Microsoft Business Applications 2024/2025 Inner Circle Award and Joins Partner Advisory Council

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LONDON, Sept. 23, 2024 /PRNewswire/ — VeriPark, a Microsoft Solutions Partner in the Financial Services Industry, has been selected for the Business Applications 2024-2025 Microsoft Inner Circle and the Microsoft Financial Services Partner Advisory Council.

Participation within Inner Circle is based on sales achievements that rank VeriPark in the top echelon of Microsoft’s Business Applications global network of partners. Inner Circle members are known for performing at a high-level by delivering innovative solutions that help organizations excel.

Ozkan Erener, CEO VeriPark: “We are honored to once again be recognized by Microsoft for our commitment to driving digital transformation for our clients. Partnering closely with Microsoft allows us to harness the latest technologies to revolutionize the Financial Services Industry. This recognition highlights the success of our collaborative strategy and execution.”

VeriPark first joined Microsoft’s Inner Circle in 2011 and has since provided innovative solutions that help financial institutions achieve a competitive advantage. By leveraging Microsoft’s platform, VeriPark continues to offer unparalleled services and solutions to its clients.

“Partners achieving the Inner Circle demonstrate an exceptional impact helping customers accelerate their AI and digital transformation with Dynamics 365 and Power Platform,” said Peter Jensen, Microsoft Business Application Partner Strategy Lead. “Microsoft AI Cloud Partner Program partners who achieve the Business Application Inner Circle distinction stand out for their deep AI, Cloud and Industry knowledge.”

Additionally, VeriPark’s selection for the Financial Services Partner Advisory Council highlights its role in shaping Microsoft’s financial services strategies and product roadmaps. As a PAC member, VeriPark will provide feedback on Microsoft’s financial services solutions and gain early insights into future roadmaps.

About VeriPark 

VeriPark is a global solutions provider enabling financial institutions to become digital leaders by placing Customer Experience at the core of digital transformation. VeriPark’s Intelligent Customer Experience suite delivers world class customer journeys on digital and assisted channels.

With its main offices located in the United Kingdom, Europe, North America, Asia, Africa and the Middle East, VeriPark helps financial institutions to enhance customer acquisition, retention and cross-sell capabilities. Their proven, secure, and scalable solutions cover Customer Engagement, Omni-Channel Delivery, Branch Automation, and Loan Origination. VeriPark collaborates with clients, crafting innovative technology strategies and solutions, that impact millions of people daily, bringing the promise of digital transformation to life.

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Huawei Updates FTTO 2.0 and Releases New Scenario-based Products, Driving Campus Networks to Wi-Fi 7 Era

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SHANGHAI, Sept. 23, 2024 /PRNewswire/ — During HUAWEI CONNECT 2024, Huawei updated fiber to the office (FTTO) 2.0 and launched a series of new scenario-based products for industries such as education, healthcare, and hospitality. The next-generation green 10G all-optical network oriented to Wi-Fi 7 accelerates fiber-in copper-out and contributes to campus intelligence.

“In the Wi-Fi 7 era, Fiber-in Copper-out is a must for campus networks, and FTTO 2.0 commercial use is accelerating. Huawei is willing to work with customers and partners to seize opportunities in optical business, achieving a win-win future for campus intelligence.” noted Gavin Gu, President of Enterprise Optical Business Domain, Huawei.

Huawei’s FTTO 2.0 solution achieves a simplified architecture with the number of network layers cut from three to two, active to passive transition, 30% lower energy consumption, and 80% less cabling. Based on XGS-PON Pro and Wi-Fi 7 technologies, this solution supports 12.5G/25Gbps to rooms, 10Gbps to APs, and 2.5Gbps to desktops. The hard slicing technology enables multiple services to be carried over one network, reducing the TCO by 30%. This helps enterprises build green, ultra-broadband, and simplified campus networks.

At the session, Huawei released a selection of FTTO 2.0 products for various scenarios and industries.

In the education industry, Huawei launched the industry’s first high-density ultra-10G optical terminal Huawei OptiXstar P884E for smart classrooms. Meeting the requirements of high-density and high-bandwidth access scenarios, this product implements 12.5G/25Gbps to classrooms and 2.5Gbps to desktops. For dormitories, Huawei launched the industry’s first 8-port Wi-Fi 7 optical AP OptiXstar W617E, which supports unified wired and wireless access for a room with 8 students. For education metro networks, Huawei launched the edge optical gateway Huawei OptiXstar E853E. Supporting remote PON port deployment, closed-loop local service forwarding, and flexible configuration, the Huawei OptiXstar E853E meets the access requirements of all services in campuses such as primary schools and kindergartens.

For hospital wards, Huawei launched the industry’s first 10G ceiling-mounted Wi-Fi 7 optical AP Huawei OptiXstar W817C, whose seamless roaming technology enables mobile ward rounds.

For hotels, Huawei launched the next-generation three-in-one Wi-Fi 7 optical AP Huawei OptiXstar W827E-3, which supports unified access of wired, wireless, and telephone services so that one ONT can carry all services in each guest room over one fiber. In this way, it provides ultimate Wi-Fi 7 network experience at a lower cost and improves the positive feedback rate of guests.

For factory workshops, Huawei launched the small-sized industrial optical terminal Huawei OptiXstar T602E, which supports guide rail installation and fiber to the machine without extra cabinets, allowing for flexible capacity expansion. By helping to build a reliable and flexible advanced industrial network for smart factories, the product improves the quality and efficiency of factory production.

Huawei’s FTTO solution has been put into commercial use in more than 9000 campuses around the world. In addition, Huawei’s 50G POL solution that supports hard slicing has also been put into commercial use.

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