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Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center

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Spanish-speaking agents now have access to bilingual conversation excellence features to drive conversions, maintain compliance, and improve customer experiences

ST. LOUIS, July 21, 2022 /PRNewswire/ — Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship product, Real-Time Guidance, is now available in Spanish — making it first in the market to offer conversation excellence at scale to U.S. Spanish-speaking contact centers and their customers.

Balto recognized the vital need to connect with this massive market and create quality customer experiences.

“Balto’s mission is to power a new era of knowledge work in the contact center, where the modern worker collaborates with artificial intelligence to make informed, real-time decisions,” said Balto COO Chris Kontes. “Balto in Spanish is an important next step to further that mission, unlocking real-time guidance for millions of Spanish-speaking and multilingual contact center workers, and enabling them to better serve customers.”

According to Pew Research, there are roughly 40 million Spanish-speaking Hispanics in the U.S., making Spanish the second most spoken language in the U.S. By 2050, the Latino population is projected to be 132.8 million, or 30.2% of the total projected U.S. population. Balto recognized the vital need to connect with this massive market and create quality customer experiences that English-speaking customers have come to expect.

Most contact centers route Spanish-speaking customers to a handful of bilingual agents (i.e., “Press 2 for Spanish”) who are far too often ill-prepared for the breadth of sales, customer support, and compliance information they must manage for Spanish-triaged customers. Those agents face the same challenges as any agent without Balto: they don’t have proper guidance on calls to win deals and provide positive customer experiences while staying compliant.

Balto in Spanish solves these issues by riding along the call with bilingual agents and guiding them using established playbooks to say the right things for the best possible outcome, no matter the use case. Spanish-speaking customers receive the same exceptional experience as their English-speaking counterparts.

Sondra Ford, senior compliance officer at Trusted Senior Specialists, LLC, a Balto customer, is enthusiastic about the product launch for Spanish speakers, saying, “The ability to use compliant and measurable diverse languages as we resolve the needs of others is a great reward for everyone! Thank you Balto for initiating progress.”

Balto in Spanish includes top features that Real-Time Guidance customers depend on to optimize their calls, including:

Real-Time Guidance for Spanish-speaking agentsSmart Checklists and Dynamic Prompts in SpanishFull access to reporting and English playbooks

Currently, Balto in Spanish is geared towards North American contact centers with Spanish-speaking teams and English-speaking managers. For more information about Balto in Spanish, tune in to the webinar, Managing Bilingual Contact Center Agents for Peak Performance, August 9, 2022 at 1pm CDT (register here), or visit balto.ai/spanish.

About Balto‍

Balto guides agents to say the right thing on every call. Top-performing contact centers trust Balto’s AI-powered Real-Time Guidance, Real-Time Coaching, and Real-Time QA to increase sales conversions, prevent costly compliance mistakes, and improve customer experience. Founded in 2017 and based in St. Louis, Missouri, Balto has transformed contact center operations and guided over 140 million conversations worldwide. Balto.ai

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Waytek Presents Outstanding Growth Award to GEP Power Products

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The award recognizes GEP Power Products for its outstanding growth in sales at Waytek, showcasing its exceptional commitment to innovation, quality, and customer service.

CHANHASSEN, Minn., May 13, 2025 /PRNewswire-PRWeb/ — Electrical components distributor Waytek, Inc. has proudly presented GEP Power Products with Waytek’s Outstanding Growth Award for 2024. The Outstanding Growth Award honors the Waytek supplier whose products have experienced exceptional sales growth, demonstrating an unwavering commitment to excellence in all aspects of their operations.

“This recognition is a testament to the hard work and dedication of the GEP team and the shared vision we have with Waytek to deliver top-tier power distribution solutions to our customers.”

GEP Power Products has quickly become a vital partner for Waytek, delivering cutting-edge power distribution modules that meet the rigorous demands of transportation, off-road vehicles, and numerous other applications. Their innovative solutions have contributed significantly to Waytek’s ability to serve customers across various industries, leading to a remarkable surge in product sales.

“We are excited to present the Outstanding Growth Award to GEP Power Products,” said Rob Iversrud, Sr. Product and Category Manager, Waytek. “Their dedication to developing high-quality, cost-effective solutions has played a pivotal role in the growth of their product offerings at Waytek. Their ability to fill a critical need in the market has been integral to the growth of both their brand and Waytek’s product portfolio.”

GEP Power Products specializes in the design and manufacture of advanced power distribution modules, offering reliable, compact, and high-performance solutions. Their products are engineered for harsh environments, including off-road vehicles, emergency equipment, and more. With a strong focus on innovation and quality, GEP Power Products has gained significant traction within Waytek’s customer base.

“We are honored to receive the Exceptional Growth Award from Waytek,” said John Losee, V.P. of Engineering & Sales, GEP Power Products. “This recognition is a testament to the hard work and dedication of the GEP team and the shared vision we have with Waytek to deliver top-tier power distribution solutions to our customers. Waytek’s exceptional customer service, technical support, and reliable distribution have been instrumental in helping us reach new customers and grow our brand. They are a key part of our success, and we truly value the strength of our partnership. We look forward to building on this momentum and achieving even greater results together.”

Some of the key products contributing to GEP Power Products’ rapid success at Waytek include their power distribution modules, specifically designed for rugged applications. With increasing demand for their innovative solutions, GEP Power Products continues to expand their offerings to meet the ever-evolving needs of their customers.

For more information about GEP Power Products and their offerings, visit the GEP Power Products page on the Waytek website.

About Waytek

Waytek, Inc. is a customer-driven distributor of automotive wire and DC electrical components serving OEMs (original equipment manufacturers), wire harness manufacturers, and upfitters across North America. A family-owned business founded in 1970, Waytek commits to providing exceptional service to its customers, shipping more than 99.9 percent of in-stock orders on the same day*. Waytek partners with product manufacturers known for premier quality and takes pride in creating a consistent sense of purpose and unity for its employees. With a mission to provide an exceptional customer experience, we do our part so our customers can do theirs. Learn more at www.waytekwire.com.

About GEP Power Products

GEP Power Products is a leading manufacturer of DC power distribution componentry and related products that handle power distribution, protection, switching, and termination. Its products are engineered for heavy-duty vehicle, off-road, powersports and outdoor power equipment industries. The company’s goal is to provide its customers with standard products and custom solutions that exceed industry performance standards and specifications while supporting critical program deliverables.

*Orders entered by 3:30 p.m. Central Time.

Media Contact

Steve Green, Waytek, Inc., 1 612-364-5650, steve.green@waytekwire.com, www.waytekwire.com

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SOURCE Waytek, Inc.

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ConnectM Stockholder Update – Path Forward & Strategic Milestones

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MARLBOROUGH, Mass., May 13, 2025 /PRNewswire/ — ConnectM Technology Solutions, Inc. (OTC: CNTM) (“ConnectM” or the “Company”), a high-growth technology company on the leading edge of the energy economy, today issued the following letter to shareholders:

Dear ConnectM Stockholders,

I want to thank you for your continued support and engagement as we navigate a pivotal chapter in our company’s evolution.

While we are disappointed by Nasdaq’s sudden decision to suspend our trading, our vision, trajectory, and company fundamentals remain strong and we are undeterred by this setback.

I know you all are eagerly awaiting the release of our Form 10-K. We intend to release draft FY2024 financial as well as draft Q1 2025 financials within a week while our auditors complete their audit and review procedures.

Below is an update on our current status, recent developments, and the concrete steps we are taking to enhance value for all stakeholders.

1. Business Overview – Continuing to Build on Momentum

ConnectM remains a high-growth technology company at the forefront of the modern energy economy. Through our Energy Intelligence Network and our constellation of companies across HVAC, distributed energy, and digital operations, we continue to integrate cutting-edge software and data-driven insights to optimize energy usage across residential and commercial markets.

2. Trading Status – Now on OTC Pink Market

As of this week, ConnectM shares are trading on the OTC Pink Market. While the transition was sudden, trading stabilized over the past three trading days with over 10 million shares in combined volume—demonstrating strong liquidity and engagement from our shareholder base. Our stock remains tradable via brokers such as Fidelity, Charles Schwab, E*TRADE, TD Ameritrade, Merrill Edge, Ally Invest, and Interactive Brokers

3. Reaffirming Our Plan – As Outlined on May 9, 2025

As shared in our May 9th press release, our plan remains intact:

File our 10-K and 10-Q to regain current reporting statusUplist to OTCQB to demonstrate transparency and accountability, thereby increasing liquidity for our common sharesRefile our resale S-1Continue to add assets and reduce liabilities to position the company for a potential re-listing to Nasdaq or NYSEContinue working with ThinkEquity to align on capital market strategy and raise growth capitalApply to relist on a major exchange

4. Sustained Growth – Q4 2024 & Q1 2025 Highlights

Despite capital market disruptions, our operational momentum has not slowed. We continue to deliver:

Sequential and year-over-year revenue growthImproved profitabilityExpanded customer deploymentsStrong performance across our Home and Building Electrification, Transportation, and Logistics segments

5. Our Milestone Calendar – Tracking to Re-Listing

We are holding ourselves accountable by sharing our key monthly objectives through August 2025:

May

Cut stockholder deficit in half (from –$20M to <-$10M) through 3(a)(9), 3(a)(10) and other debt to equity conversions (already completed)File Form 10-KComplete integrations of Cambridge Energy Resources and Air TempImplement SOPs to ensure timely Q2 Form 10-Q filing

June

File Q1 ’25 Form 10-QFile resale S-1Reach $2.5M in stockholder equity (in process of acquiring a $15M+ asset)Apply for uplisting to OTCQB

July

Achieve resale S-1 effectivenessDraw on equity line of credit for growth initiatives as neededBegin relisting preparation

August

File Q2 Form 10-Q on timeSubmit formal relisting application to Nasdaq or NYSE

I intend to provide weekly updates on the above progress. My management team and I are committed to transparency and accountability to right the ConnectM ship.

We remain confident that the work we are doing now will not only restore compliance and visibility but will also build a stronger, more resilient ConnectM for years to come. We appreciate your continued support and invite your questions or comments anytime at:

📧 CNTM@redchip.com
📞 1-407-644-4256

Sincerely,

Bhaskar Panigrahi
Chairman & CEO, ConnectM Technology Solutions, Inc.

About ConnectM Technology Solutions, Inc.

ConnectM is a constellation of companies powering the next generation of electrified equipment, mobility, and distributed energy—thus enabling a faster, smarter transition to a modern energy economy. The Company provides residential and light commercial service providers and original equipment manufacturers with a proprietary Energy Intelligence Network platform to accelerate the transition to all-electric heating, cooling, and transportation. Leveraging technology, data, artificial intelligence, and behavioral economics, ConnectM aims to lower energy costs and reduce carbon emissions globally.

For more information, please visit: https://www.connectm.com/

Cautionary Note Regarding Forward-Looking Statements 

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). We have based these forward-looking statements on our current expectations and projections about future events. All statements, other than statements of present or historical fact included in this press release, regarding our future financial performance and our strategy, expansion plans, future operations, future operating results, estimated revenues, losses, projected costs, prospects, plans and objectives of management are forward-looking statements. In some cases, you can identify forward-looking statements by terminology such as “may,” “should,” “could,” “would,” “expect,” “plan,” “anticipate,” “intend,” “believe,” “estimate,” “continue,” “project” or the negative of such terms or other similar expressions. These forward-looking statements are subject to known and unknown risks, uncertainties and assumptions about us that may cause our actual results, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by such forward-looking statements. Except as otherwise required by applicable law, we disclaim any duty to update any forward-looking statements, all of which are expressly qualified by the statements in this section, to reflect events or circumstances after the date of this press release. We caution you that the forward-looking statements contained herein are subject to numerous risks and uncertainties, most of which are difficult to predict and many of which are beyond our control. In addition, we caution you that the forward-looking statements regarding the Company contained in this press release are subject to the risks and uncertainties described in the “Cautionary Note Regarding Forward-Looking Statements” section of the Current Report on Form 8-K filed with the Securities and Exchange Commission on July 18, 2024. Such filing identifies and addresses other important risks and uncertainties that could cause actual events and results to differ materially from those contained in the forward-looking statements. Forward-looking statements speak only as of the date they are made. Readers are cautioned not to put undue reliance on forward-looking statements, and ConnectM is under no obligation to update or revise these forward-looking statements, whether as a result of new information, future events, or otherwise. 

Contact:

Investor Relations
Dave Gentry, CEO
RedChip Companies, Inc.
1-407-644-4256
CNTM@redchip.com

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SOURCE ConnectM Technology Solutions, Inc.

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Impact Advisors Named to Modern Healthcare’s “Best Places to Work in Healthcare” List for 16th Consecutive Year

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Unique Culture Recognized by Colleagues

CHICAGO, May 13, 2025 /PRNewswire-PRWeb/ —  Impact Advisors, a leading healthcare management consulting firm, has been named one of Modern Healthcare’s Best Places to Work in Healthcare for the 16th consecutive year.

“We are honored to receive this recognition from Modern Healthcare. It demonstrates that our Winners (what we call our colleagues) appreciate our unique culture.” – Andy Smith, managing partner and co-founder of Impact Advisors

“We are honored to receive this recognition from Modern Healthcare. It demonstrates that our Winners (what we call our colleagues) appreciate our unique culture. As our firm has grown over the past 18 years, we remain committed to hiring the right people who embody our values and ensuring they receive ongoing support to grow and thrive,” said Andy Smith, managing partner and co-founder of Impact Advisors. “When we take care of our people, we take care of our clients and enable them to provide the best possible healthcare to their communities.”

The Modern Healthcare Best Places to Work awards program identifies and recognizes outstanding employers in the healthcare industry nationwide. Modern Healthcare partners with Workforce Research Group on the assessment process, which includes an extensive employee survey.

“Being recognized as a 2025 Best Place to Work in Healthcare is a powerful testament to how these organizations value their people,” said Dan Peres, president of Modern Healthcare. “In a time of constant change and challenge, this year’s winners have shown a deep commitment to creating environments where employees feel supported, heard, and inspired to do their best work. That kind of culture doesn’t happen by accident — it’s intentional, and it’s worth celebrating.”

“Receiving the “Best Place to Work in Healthcare” award is a significant achievement,” said Michael Nutter, vice president and Happyologist. “We strive to create a culture where our teams collaborate and deliver a positive impact for each other and our clients.”

Official rankings will be announced at the Best Places to Work Awards Gala on October 8th in Nashville. The complete list of this year’s winners is available here.

In addition to Modern Healthcare’s recognition, Impact Advisors has earned several other workplace awards, including Consulting magazine’s Best Large Firms to Work For, Inc. magazine’s Best Workplaces, and Forbes’ Best Management Consulting Firms.

About Impact Advisors

Impact Advisors is a leading healthcare management consulting firm committed to solving the industry’s emerging and evolving challenges. Our high-performing team of clinical, financial, operations and technology experts collaborate to architect quality solutions and deliver measurable value for our clients. We are the most awarded consulting firm in healthcare, with services recognized among Best in KLAS® for 18 consecutive years and a culture designated “Best Place to Work” by Modern Healthcare for 16 years. To learn more about our service quality and innovative culture, visit www.impact-advisors.com.

Media Contact

Catherine Povalitis, Impact Advisors, 1 815-282-9976, cpovalitis@chartwellagency.com, https://www.impact-advisors.com/

View original content to download multimedia:https://www.prweb.com/releases/impact-advisors-named-to-modern-healthcares-best-places-to-work-in-healthcare-list-for-16th-consecutive-year-302453525.html

SOURCE Impact Advisors

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