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IT Event Management Drives More Value When Integrated with Other ITSM Practices, According to New Info-Tech Research Group Blueprint

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The firm outlines how a properly engineered event management process allows organizations to more effectively monitor and understand their IT environment.

TORONTO, March 13, 2023 /PRNewswire/ – As technology continues to evolve, organizations are finding it increasingly challenging to manage their modern and intricate IT environments. One of the main difficulties IT departments face is the identification and timely resolution of incidents within their infrastructure. These incidents can vary in severity from minor issues such as software bugs to major outages that can impact critical business operations resulting in extended periods of downtime and lost productivity. To help organizations implement a more effective IT event management strategy and ensure timely incident resolution, global IT research and advisory firm Info-Tech Research Group has published its industry blueprint, Engineer Your Event Management Process.

Info-Tech’s blueprint emphasizes the importance of implementing event management to reduce the response time of technical teams dealing with incidents that degrade system performance. However, most organizations are unprepared for and face challenges in building an integrated event management practice where developers, service desk, and operations can all rely on event logs and metrics. Further, organizations find defining the scope of event management challenging, including identifying which systems to track, operational conditions, related configuration items, and associated actions of the tracked events.

The research blueprint indicates two additional obstacles to building an effective event management process. The first is the reduced visibility of on-premises tools due to the rise of managed, subscription, and cloud services. The second is the complexity of modern systems, which makes it difficult to determine the true cause and effect of any issues that arise.

“Trying to organize a catalog of IT events is difficult when working from the bottom up,” says Benedict Chang, senior advisory analyst at Info-Tech Research Group. “It is recommended organizations start with the business drivers of event management to keep the scope manageable.”

The firm’s research explains that in event management, every step, from choosing which events to monitor to actioning the events when detected, must be purposeful and explicit. Event management must be integrated into the service management environment to inform and drive the appropriate actions.

To help organizations track monitored events purposefully and respond effectively, Info-Tech suggests clearly defining a limited number of operational objectives that may benefit from event management. The firm also recommends organizations focus only on the key systems whose value is worth the effort and expense of implementing event management. Further, writing a data retention policy that balances operational, audit, and debugging needs against cost and data security needs is crucial.

Info-Tech’s new blueprint highlights that event management cannot happen in isolation and that its goals must come from the pain points of other IT service management practices. Therefore, event management must inform and build handoffs to other service management practices to drive the proper action when an event is detected; these practices include:

Logging, Archiving, and Metrics: Monitoring and event management can be used to establish and analyze a baseline. The more organizations know about their system baselines, the easier it will be to detect exceptions.

Change Management: Events can inform necessary changes to stay compliant or to resolve incidents and problems. However, it does not mean that changes can be implemented without the proper authorization.

Automatic Resolution: The best use case for event management is for it to automatically detect and resolve incidents and problems before end users or IT teams are even aware.

Incident Management: Events sitting in isolation are useless if there is no effective way to pass potential tickets off to incident management to mitigate and resolve them.

Problem Management: Events can identify problems before they become incidents. However, organizations must establish proper data logging to inform problem prioritization and actioning.

Ensuring that event management has open lines of communication and actions tied to related practices enables efficient action when needed. Therefore, Info-Tech advises that IT leaders must note that event management is a group effort, with integration with other management practices driving more value.

To learn more about the research and recommendations, download the complete Engineer Your Event Management Process blueprint.

For more information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and Twitter.

About Info-Tech Research Group

Info-Tech Research Group is one of the world’s leading information technology research and advisory firms, proudly serving over 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

Media professionals can register for unrestricted access to research across IT, HR, and software and over 200 IT and Industry analysts through the ITRG Media Insiders Program. To gain access, contact pr@infotech.com.

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SOURCE Info-Tech Research Group

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137th Canton Fair Teaser: Discover the Marvel of PHOMI econiclay Display(eDisplay) –Where Walls Become 4K Screens

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LONDON, April 17, 2025 /PRNewswire/ — In the fast-paced world of digital signage and architectural innovation, staying ahead of the curve is crucial. PHOMI’s econiclay Display(eDisplay) is engineered to redefine how we interact with space.

The Science Behind the Magic

PHOMI eDisplay has been honored with the 76th Nuremberg International Invention Gold Award. Through state-of-the-art technology, a specific optical channel network is constructed at the microscopic level, allowing the light generated by optoelectronic materials to propagate along a predetermined path and ultimately exit through specific areas of the covering material, forming a clear and coherent video signal output.

The PHOMI eDisplay is derived from econiclay. Its essential raw materials are sourced from inorganic solid waste (e.g., urban construction waste, soil, stone/ceramic factory scraps, non-metallic tailings). This turns waste into treasure, fostering sustainability.

Seamless Texture-Display Fusion 

Imagine stone, wood, or brick facades instantly transforming into vibrant 4K displays with the flip of a switch—and disappearing completely when powered off. Indoors, walls, ceilings, and floors become dynamic canvases, dissolving boundaries between architecture and digital art. PHOMI eDisplay integrates flawlessly with existing surfaces, eliminating bulky external screens for a clean, uninterrupted aesthetic. The PHOMI eDisplay units are integrated into the building material itself, creating a zero-profile design. From luxury retail spaces and corporate lobbies to smart homes, eDisplay delivers premium aesthetics without sacrificing performance.

Sustainability Redefined

When combined with PHOMI’s eBIPV (invented by PHOMI HOLDING) curtain walls, eDisplay becomes a powerhouse of efficiency. Together, they slash external power consumption by up to 80%, offering a “display-generation-storage” ecosystem that benefits both the planet and your profitability.

Join the Future of Display Technology 

For dealers and distributors, eDisplay isn’t just a product to sell—it’s a narrative to champion. A story of innovation, sustainability, and boundless potential. By partnering with PHOMI HOLDING, you’re not merely offering a display solution—you’re empowering clients to craft spaces that captivate, connect, and endure.

Ready to revolutionize your portfolio? Contact PHOMI HOLDING at marketing@phomi.com today and discover how eDisplay can transform your business—and the world—one pixel at a time.

Visit PHOMI at the Canton Fair: April 23–27, 2025 | Booth A07, Hall 12.2, Canton Fair Complex, Guangzhou, China

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GTPL Hathway Ltd : Revenue crosses ₹3,500 Cr., increases 8% Annually

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AHMEDABAD, India, April 17, 2025 /PRNewswire/ — GTPL Hathway Limited, India’s largest Digital Cable TV Service Provider and a leading Broadband Service provider, announced its Financial Results for the Quarter and Financial Year ended  March 31, 2025.

Key Financial Highlights:

Key Consolidated Business & Financial Highlights: FY25 Annually                                      

Q4 FY25 Total revenue stood at ₹ 8,989 Mn, a growth of 10% Y-o-YFY25 revenue stood at ₹ 35,072 Mn a growth of 8% annually and Broadband Revenue grew by 4% annuallyEBITDA for Q4 FY25 stood at ₹ 1,144 Mn with an EBITDA Margin of 12.7% and an operating EBITDA margin of 22%. For the full year, EBITDA stands at ₹ 4,625 Mn with EBITDA Margin of 13.2% with an operating margin of 22%Q4 FY25 Profit After Tax stood at ₹ 105 Mn and the same for FY25 is ₹ 479 MnFor FY25, the board of directors has recommended a dividend of ₹ 2/- per share (20% of Face value)

 

Particulars (₹ in million)

Q4 FY25

Q4 FY24

Q3 FY25

FY25

Digital Cable TV Revenue

2,982

3,148

3,024

12,327

Broadband Revenue

1,358

1,308

1,383

5,456

TOTAL Revenue

8,989

8,148

8,957

35,072

EBITDA

1,144

1,198

1,138

4,625

EBITDA Margin (%)

12.7 %

14.7 %

12.7 %

13.2 %

Operating EBITDA* (%)

22 %

23 %

22 %

22 %

Profit After Tax

105

128

102

479

*Operating EBITDA (%) = (EBITDA net of Activation & Other income) / (Subscription+ ISP + Other Operating income)

Operational Highlights

Digital Cable TV

Active subscribers were 9.60 Mn as of March 31, 2025, achieving an increase by 100K Y-o-YPaying subscribers stood at 8.90Mn, increasing by 100K Y-o-YSubscription revenue from Cable TV stood at ₹ 2,982 Mn for Q4FY25 & ₹ 12,327 Mn for FY25Company signed Grant of permission agreement (GOPA) with Ministry of Information and Broadcasting for providing Headend-In-The-Sky (HITS) Services for a period of 10 years

Broadband

Increase in broadband subscribers by 25K Y-o-Y thus standing at 1045KBroadband revenue increased by 4% to ₹ 1,358 Mn for Q4 Y-o-Y & ₹ 5,456 Mn for FY25Homepass as on March 31, 2025, stood at 5.95Mn – an addition of 150K Y-o-Y. Of the 5.95Mn, 75% available for FTTX conversionBroadband average revenue per user (ARPU) stood at ₹ 465 per month per subscriber, increased ₹5 Y-o-Y.Average data consumption per user per month was 396 GB, an increase of 11% Y-o-Y

Commenting on the results, Mr. Anirudhsinh Jadeja – Managing Director, GTPL Hathway Limited, said,

“It pleases me to report that the company has sustained its subscriber base across both business divisions reflecting the resilience within operations in an overall challenging industry environment. We continue to remain optimistic about our long-term strategies and our initiatives to capitalize on the evolving consumer trends. 

The upcoming financial year will be pivotal as we look to enhance our capabilities for distribution of TV services with material benefits expected to accrue over the medium term. We are constantly enhancing the ambit of our offerings, upgrading and implementing technological innovations and focusing on providing consumer centric services. We will continue to evaluate opportunities for growth across our businesses.”

 About GTPL Hathway Limited

GTPL Hathway Limited is India’s largest MSO providing Digital Cable TV services and is one of the largest Private Wireline Broadband service providers in India. The Company is the largest Digital Cable TV and Wireline Broadband Service Provider in Gujarat & is a leading Digital Cable TV Service provider in West Bengal. The Company’s Digital Cable TV services reach 1,500 plus towns across India in 26 states. The company enjoys an expansive network, comprising 47,000+ business partners, 200+ broadcasters, 1,750+ enterprise clientele, and active participation in 30+ government projects. The company offers an enviable catalogue of 950+ TV Channels with 130+ channels which are GTPL Owned & Operated Platform Services. As on March 31, 2025, the Company has 9.60 million Active Digital Cable TV Subscribers and 1.04 million Broadband Subscribers and a Broadband Home-pass of about 5.95 million.

Safe Harbor

Any forward-looking statements about expected future events, financial and operating results of the Company are based on certain assumptions which the Company does not guarantee the fulfilment of. These statements are subject to risks and uncertainties. Actual results might differ substantially or materially from those expressed or implied. Important developments that could affect the Company’s operations include a downtrend in the industry, global or domestic or both, significant changes in political and economic environment in India or key markets abroad, tax laws, litigation, labor relations, exchange rate fluctuations, technological changes, investment and business income, cash flow projections, interest, and other costs. The Company does not undertake any obligation to update forward-looking statements to reflect events or circumstances after the date thereof.

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Dyna.Ai Unveils Agentic AI Suite – The World’s First Multi-Language, Multi-Channel, Multi-Modal AI Agent Platform for Enterprise

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SINGAPORE, April 17, 2025 /PRNewswire/ — Dyna.Ai today announces the global launch of Agentic AI Suite, an enterprise-grade AI platform purpose-built for intelligent, collaborative agents that communicate across multi-language, multi-channel, and multi-modality. Designed to enhance automation, cross-agent collaboration, and localization, the platform ushers in a new era of AI-native business transformation. 

“Agentic AI Suite reflects our long-term vision of democratizing enterprise AI through accessible, multilingual, and agentic technologies,” said Tomas Skoumal, Chairman and Co-founder of Dyna.Ai. “We believe the next wave of digital transformation will be driven by AI agents that can work together—across systems, departments, and borders—to enable smarter operations and more inclusive growth.”

All-in-One Platform for the Next Generation of Enterprise AI

The Agentic AI Suite combines a versatile agent development framework, a multi-agent orchestration engine, and a robust enterprise application layer, all optimized for high-performance, secure, and scalable deployment.

At the core of the platform is Agent Studio, a low-code development environment that enables businesses to create, train, and deploy AI agents with ease. It is model-agnostic, supporting a variety of leading models—including Dyna LLM, open-source models, and commercial LLMs—allowing for flexible and scalable agent development. Key features of Agent Studio include:

Multi-Agent Collaboration: Agents can share memory, context, and intent to complete complex tasks as a cohesive team.Multi-Modal Interaction: Support for text, voice, and image inputs enables agents to engage in human-like communication across various modalities.Multi-Language Support: Over 100 languages and dialects are supported, empowering businesses to engage with a truly global audience.Enterprise-Grade Security: Robust security measures, including end-to-end encryption and customizable access controls, ensure data protection and compliance with industry standards.

Agent Store: Ready-Made or Custom at Scale

To fast-track AI deployment, Dyna.Ai introduces the Agent Store, a global marketplace offering a wide range of pre-trained, industry-specific AI agents. Businesses can choose from agents tailored for banking, telecom, retail, BPO, and more. These agents are designed to meet the needs of different industries while offering customization options to ensure they perform optimally for each unique operation.

The Agent Store also features a performance-based rating system that helps businesses identify top-performing AI agents, optimizing them for real-world applications. Through this marketplace, companies are able to quickly deploy pre-built agents or customize them to fit specific business processes—saving valuable time and resources while ensuring seamless integration into existing workflows.

Agentic Apps: Tailored AI Solutions for Every Business Function

Agentic Apps, built on the Dyna Agentic AI platform, are designed to automate and optimize knowledge-intensive workflows across industries. These applications enable seamless orchestration of multi-agent systems, providing real-time adaptability and precision in executing complex tasks.

During the launch, Dyna.Ai demonstrated several cutting-edge solutions, including:

Process Agent for Credit Memo: Automating financial processes with precision and efficiency.Voice Agent for Marketing: Enhancing customer acquisition and retention with targeted, dynamic, personalized voice interactions.AI Native App for Financial Product Consultations: Enabling customers to access real-time information and support.Avatar for Customer Service and Marketing: Interacting with customers through engaging, human-like avatars to boost conversion rates.

These applications highlight the seamless integration of various AI agents, working together to enhance business efficiency and customer engagement.

Global Reach and Focus on Emerging Markets

The platform is designed to integrate seamlessly with enterprise systems—Social Media Platforms, APIs, CRMs, ERPs, data warehouses. With its inclusive design and multilingual capabilities, Dyna.Ai enables organizations in emerging markets to leapfrog into the AI era, with full control over localization, compliance, and scalability.

“Our AI architecture—spanning compute infrastructure, foundational models, domain-specific AI, workflow automation, and application delivery—allows enterprises to plug-and-play pre-built AI agents or rapidly develop custom solutions that enhance both customer and employee experiences,” added Joao Tapadinhas, Chief Architect of Dyna.Ai. “Agentic AI Suite solves the real challenges of enterprise AI, providing multi-agent collaboration, low-latency performance, and seamless deployment at global scale.”

Dyna.Ai’s Agentic AI Suite is available globally, offering both cloud and on-premise deployment options. Enterprises can begin using pre-built solutions from the Agent Store or leverage Agent Studio to create and deploy custom AI agents tailored to their unique business needs.

To learn more, visit www.dyna.ai.

About Dyna.Ai

Dyna.Ai is a leading AI-as-a-Service company headquartered in Singapore, dedicated to transforming the finance industry and beyond with cutting-edge AI-driven products and solutions.

Our expertise encompasses state-of-the-art AI models, sophisticated algorithms, AI-human interaction technologies, and big data analytics. These capabilities enable us to deliver top-tier AI solutions that empower our clients to achieve business success and maintain a competitive edge in a rapidly evolving market.

At Dyna.Ai, we are committed to harnessing advanced AI technology to provide innovative, industry-specific solutions for the financial sector and beyond, improving marketing, risk management, customer experience and employee experience, while driving enterprise productivity and efficiency.

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