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Transforming Customer Experiences: Insights from Team Marksmen’s CX Transformation Conclave

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Industry leaders converge to explore technology-driven strategies for enhancing customer experiences

BANGALORE, India, March 26, 2025 /PRNewswire/ — In a world where customer experience (CX) is increasingly defining business success, the Bengaluru edition of Team Marksmen Network’s CX Transformation Conclave 2025, scheduled for 21st March, 2025 at Taj Vivanta, Bengaluru, proved to be a beacon of insight and innovation. Bringing together an array of industry stalwarts and forward-thinking leaders, the event delved into the transformative power of technology in shaping exceptional customer journeys, offering actionable strategies to future-proof businesses.

As India continues to climb the global CX maturity ranks — standing third worldwide and leading the Asia-Pacific region, according to an industry report — the conclave highlighted the immense potential that lies in crafting thoughtful, technology-enabled customer experiences.

However, despite 79% of Indian firms acknowledging CX as a revenue driver, only 17% have achieved the elusive goal of providing ‘exceptional’ customer service. The event set out to bridge this gap, serving as a platform for industry experts to exchange ideas and chart a path toward customer-centric innovation.

The day featured a series of engaging keynote addresses, panel discussions, and interactive sessions that covered diverse facets of CX transformation. Attendees gained insights into the power of omnichannel strategies, where the seamless integration of digital and physical touchpoints ensures continuity and consistency in every customer interaction. The role of emerging technologies such as artificial intelligence, machine learning, and predictive analytics was also explored, with experts showcasing how these innovations can unlock personalised, real-time experiences that resonate deeply with consumers.

One of the key takeaways was the importance of balancing innovation with empathy. While technology offers endless possibilities for personalisation and efficiency, the human element remains crucial. Speakers emphasised that businesses must strive to forge genuine connections with customers, understanding their needs, emotions, and expectations to deliver experiences that are not just satisfying but truly memorable.

Throughout the event, the importance of measuring and optimising CX investments was underscored. Experts shared frameworks for tracking the impact of CX initiatives on key metrics such as customer lifetime value, retention rates, and revenue growth, ensuring that businesses can continually refine their approaches for maximum impact.

This industry-centric platform was brought to life by its industry partners, namely Presenting Partner NICE, AI Transformation Partner Exotel, and Associate Partner Ubona Technologies.

The CX Transformation Conclave also saw a select cross-section of eminent organisations lauded for their trailblazing CX efforts. This included:

Ather Energy LimitedBrick and Bolt – home and commercial constructionCashfree PaymentsElectrolux India Private LimitedFirstsourceFlipkartForce PointInfosys FinacleITC InfotechITC LimitedKapiva AyurvedaLTIMindtreePrestige GroupXiaomi Technology India Private Limited

Reflecting on the event’s impact, Rajesh Khubchandani, Co-Founder and MD, Team Marksmen Network, said, “The insights shared at the CX Transformation Conclave reaffirmed that customer experience is more than just a business strategy — it’s the heart of every successful organisation. Technology is an incredible enabler, but true transformation lies in embracing a customer-first mindset at every level. Our goal with this event was to bring together brilliant minds to explore the future of CX and empower businesses to harness innovation in creating meaningful, lasting connections with their customers.”

As the curtains closed on yet another successful edition of the CX Transformation Conclave, one thing was clear: the future of customer experience lies in a harmonious blend of technology, empathy, and continuous evolution. The insights shared and connections forged at the event are sure to inspire a new wave of customer-centric innovation, positioning businesses to thrive in the ever-evolving experience economy.

To know more about this unique initiative, write to Team Marksmen at contact@teammarksmen.com.

About Team Marksmen 

Through an array of bespoke industry-centric knowledge platforms, using a variety of formats, such as Roundtables, Summits & Conferences, Workshops, and Recognition Ceremonies, Team Marksmen helps senior industry decision makers navigate through issues of critical importance and informs their world-view for better decision-making. 

Team Marksmen has successfully executed more than 50 events that have featured 1500+ brands, helping businesses across industries create opportunities to engage audiences through on-ground and virtual experiences.  

The organisation empowers industry leaders by providing them with insights, ideas, and opportunities that fits their unique industry and context. Through content shared via its flagship website, Marksmen Daily, and print magazine ‘in Focus‘ focused on business, leadership, and lifestyle, they help advance the practice of management. Meanwhile, through strategic initiatives like Marksmen Media, it helps organisations achieve their objectives through a plethora of bespoke digital and content strategies.

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Gladia Launches Solaria, the First Fully Multilingual, Next-Generation Speech-to-Text Model for Global Scalability

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Solaria delivers unmatched accuracy, speed, and native-level transcription in 100 languages—including 42 underserved by any other STT model.

PARIS, April 2, 2025 /PRNewswire/ — Gladia, an AI transcription and audio intelligence provider, today announced the launch of Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and other voice-first platforms.

While outsourcing has long been a cost reduction strategy in the call center industry, businesses now face a new, critical challenge: providing seamless, multilingual support at scale. With 49% of global executives reporting financial losses due to language barriers1, the demand for scalable, high-quality multilingual solutions has never been greater. Solaria now empowers businesses to enhance and expand their customer service operations with AI-powered voice technology that delivers unmatched language coverage—supporting 40+ languages previously inaccessible with other solutions—without compromising quality or speed.

Solaria: An Enterprise-Ready Model for Global Customer Experience

The only speech-to-text (STT) engine built for true global scalability, Solaria was designed to meet the demands of today’s contact centers, where both AI automation and human agents need high-accuracy, low-latency, and real-time multilingual support to succeed.

The model achieves industry-leading results in speech recognition, delivering both unmatched accuracy and ultra-fast processing speed. Recent benchmarks show Solaria has reached an unmatched 94% Word Accuracy Rate (WAR) average in English, Spanish, French and other common languages, while maintaining an ultra-low latency of 270 ms, making the conversation feel natural and responsive.

While real-time STT is often measured by speed alone, accuracy and language coverage are equally crucial for businesses providing seamless services across regions.

Unlike other STT models that prioritize speed over usability, Solaria balances industry-leading accuracy and speed with unmatched language coverage—100 languages in total, with exclusive support for 42 languages not matched by competitors. For high-population markets and key outsourcing hubs like Bangladesh, India, and The Philippines, native-level accuracy in regional languages is now offered through Solaria.

With native-level transcription, real-time code-switching, and translation across all supported languages, businesses can expand into global markets without constraints.

Designed for enterprise-scale voice automation, Solaria delivers:

Best-in-class accuracy in high-population languages such as Tagalog, Bengali, Punjabi, Tamil, Urdu, Persian, and Marathi.Ability to adapt the model to industry-specific terminology (like medical or financial jargon) and have it extract critical data, like names, addresses, and numericals.Adaptive speech processing, ensuring high accuracy in noisy call center environments.Enterprise-grade data security, in full compliance with GDRP, HIPPA, and SOC 2.

With the addition of Solaria to its product portfolio, Gladia allows businesses to enhance customer service by improving AI-powered voice agents, making IVRs and virtual assistants more reliable across multiple languages, while also optimizing human-assisted workflows with real-time transcriptions and translations to help agents provide more effective assistance.

“Speech is the most natural way to connect with the world—for the first time, automated speech recognition is closing the divide, enabling humans and AI to truly speak the same language,” said Jean-Louis Quéguiner, Chief Executive Officer and Co-Founder, Gladia. “With Solaria, we have made a breakthrough in AI-powered voice technology that unlocks new opportunities for businesses, driving efficiency and delivering more seamless, impactful customer experiences across diverse languages and markets. Solaria is built for next-generation voice platforms ready to lead this transformation on a global scale.”

Serving more than 700 enterprise customers worldwide, including Attention, Circleback, Method Financial, and VEED.IO, Gladia delivers enterprise-grade service and scalability, backed by dedicated support and infrastructure in the U.S. and Europe, guaranteeing reliable performance for mission-critical applications. Companies looking to scale globally, optimize operational costs, and enhance customer experiences can start building with Gladia’s API today.

As part of the Solaria launch, Gladia has partnered with LiveKit, a leading open-source developer framework for real-time AI voice agents, to power real-time, multilingual translation within AI-driven applications. This gives developers global language capabilities out of the box through seamless integration with Gladia’s API.

Following its $16M Series A round in 2024 and today’s rollout of Solaria, Gladia has taken another critical step toward establishing itself as a leading end-to-end API audio infrastructure provider—combining speech recognition, generative AI, and voice generation capabilities to help enterprise users and developers tap into the full potential of real-time audio data.

About Gladia

Founded in 2022 by Jean-Louis Queguiner (ex-OVHCloud) and Jonathan Soto (ex-MIT/Sigfox), Gladia provides best-in-class speech AI tools that empower businesses to deliver faster, more accurate, and innovative communication solutions globally. Gladia’s product is adopted by over 150,000 users and 700 enterprise clients—including industry leaders like Attention, Circleback, Method Financial, and VEED.IO.

With offices in the U.S. and Europe, Gladia provides enterprise-grade support and infrastructure and offers flexible GPU hosting that can be deployed in the U.S., Europe, or globally, ensuring full compliance with local regulations.

More information can be found at Gladia’s website, or on Twitter or LinkedIn.

Media Contacts:
Anna Jelezovskaia
+33.766.868.657
ajelezovskaia@gladia.io 

1 Slator. (2023) Slator 2023 Language Industry Market Report.
https://slator.com/2023-language-industry-market-report/

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Galaxy Digital UK Secures FCA License, Expanding Derivatives Trading Capabilities in London

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FCA License Also Bolsters Investment Banking and Asset Management Operations in the UK

NEW YORK, April 2, 2025 /CNW/ – Galaxy Digital Holdings Ltd. (TSX: GLXY) (“Galaxy”) today announced that the UK’s Financial Conduct Authority (FCA) has approved the application of its UK subsidiary, Galaxy Digital UK Ltd, a license to execute derivatives trading through its London office. This approval marks a significant expansion of Galaxy’s global trading operations and underscores our commitment to operating within rigorous regulatory frameworks and enhancing our offerings in one of the world’s leading financial markets.

In addition to trading’s expansion, Galaxy Investment Banking will use Galaxy Digital UK’s FCA license to provide capital raising and investment banking services from the London office, with Galaxy Digital UK also supporting the Galaxy Asset Management business with fund distribution activities.

“Obtaining FCA authorisation is a pivotal achievement for the Galaxy group, as it allows us to deliver innovative trading solutions to institutional clients while maintaining the highest regulatory standards,” said Leon Marshall, CEO of Galaxy Europe and Global Head of Sales. “London is a critical financial hub, and this authorisation allows us to deepen our presence in the UK, aligning with our mission to bridge traditional finance with the digital asset ecosystem.”

With over 1,300 institutional trading counterparties and global offices across North America, Europe, and Asia, this FCA license enhances Galaxy’s ability to meet the growing institutional demand for digital assets globally, reinforcing our position as one of the largest derivatives players in the digital assets ecosystem.

“The UK’s approach to creating a stable and forward-thinking regulatory framework for crypto assets positions it as a leader in the global digital asset landscape,” Mr. Marshall added. “With a strong focus on attracting innovation capital, the UK government has fostered an environment conducive to the growth of transformative technologies like digital assets. This clarity is drawing top talent, investment, and innovation to the region, bolstered by the nation’s deep talent pool, world-class academic institutions, and entrepreneurial spirit.”

About Galaxy

Galaxy (TSX: GLXY) is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. Our digital assets platform offers institutional access to trading, investment banking, asset management, staking, self-custody, and tokenization technology. In addition, we invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, meeting the growing demand for scalable energy and compute solutions in the U.S. The company is headquartered in New York City, with offices across North America, Europe, the Middle East and Asia. Additional information about Galaxy’s businesses and products is available on www.galaxy.com

Disclaimers and Additional Information

The TSX has not approved or disapproved of the information contained herein. FCA authorisation does not imply endorsement or approval of specific products or services.

CAUTION ABOUT FORWARD-LOOKING STATEMENTS

The information in this document may contain “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), Section 21E of the Securities Exchange Act of 1934, as amended and “forward-looking information” under Canadian securities laws (collectively, “forward-looking statements”). Our forward-looking statements include, but are not limited to, statements regarding our or our management team’s expectations, hopes, beliefs, intentions or strategies regarding the future. Statements that are not historical facts, including statements about our business plans and licenses and the parties, perspectives and expectations, are forward-looking statements. In addition, any statements that refer to estimates, projections, forecasts or other characterizations of future events or circumstances, including any underlying assumptions, are forward-looking statements. The words “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “forecast,” “intend,” “may,” “might,” “plan,” “possible,” “potential,” “predict,” “project,” “should,” “would” and similar expressions may identify forward-looking statements, but the absence of these words does not mean that a statement is not forward-looking. The forward-looking statements contained in this document are based on our current expectations and beliefs concerning future developments and their potential effects on us taking into account information currently available to us. There can be no assurance that future developments affecting us will be those that we have anticipated. These forward-looking statements involve a number of risks, uncertainties (some of which are beyond our control) or other assumptions that may cause actual results or performance to be materially different from those expressed or implied by these forward-looking statements. These risks include, but are not limited to: (1) the inability to complete the proposed domestication and reorganization transactions, due to the failure to obtain shareholder and stock exchange approvals, or otherwise; (2) changes to the proposed structure of the transactions that may be required or appropriate as a result of applicable laws or regulations or as a condition to obtaining shareholder or stock exchange approval of the transactions; (3) the ability to meet and maintain listing standards following the consummation of the transactions; (4) the risk that the transactions disrupt current plans and operations; (5) costs related to the transactions, operations and strategy; (6) changes in applicable laws or regulations; (7) the possibility that the Company may be adversely affected by other economic, business, and/or competitive factors; (8) changes or events that impact the cryptocurrency industry, including potential regulation, that are out of our control; (9) the risk that our business will not grow in line with our expectations or continue on its current trajectory; (10) the possibility that our addressable market is smaller than we have anticipated and/or that we may not gain share of it; (11) the possibility that there is a disruption in mining impacting our ability to achieve expected results or change in power dynamics impacting our results or our ability to increase load capacity; (12) any delay or failure to consummate the business mandates or achieve its pipeline goals in banking and Gk8; (13) liquidity or economic conditions impacting our business; (14) regulatory concerns, technological challenges, cyber incidents or exploits on decentralized networks; and (15) those other risks contained in the Annual Information Form for the year ended December 31, 2024 available on the Company’s profile at www.sedarplus.ca and its Management’s Discussion and Analysis, filed on March 28, 2025. Factors that could cause actual results to differ materially from those described in such forward-looking statements include, but are not limited to, a decline in the digital asset market or general economic conditions; the possibility that our addressable market is smaller than we have anticipated and/or that we may not gain share of the stated addressable market; the failure or delay in the adoption of digital assets and the blockchain ecosystem; a delay or failure in developing infrastructure for our business or our businesses achieving our banking and Gk8 mandates; delays or other challenges in the mining business related to hosting, power or our mining infrastructure, or our ability to capture adjacent opportunities; any challenges faced with respect to decentralized networks, considerations with respect to liquidity and capital planning and changes in applicable law or regulation and adverse regulatory developments. Should one or more of these risks or uncertainties materialize, they could cause our actual outcomes to differ materially from the forward-looking statements. We are not undertaking any obligation to update or revise any forward-looking statements whether as a result of new information, future events or otherwise. You should not take any statement regarding past trends or activities as a representation that the trends or activities will continue in the future. Accordingly, you should not put undue reliance on these statements.

©Copyright Galaxy Digital 2025. All rights reserved.

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Keeper Security Joins CISA’s Secure by Design Pledge to Strengthen Cybersecurity

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Keeper® reinforces its commitment to security-first innovation, aligning with CISA’s call for built-
in protections against evolving cyber threats

CHICAGO, April 2, 2025 /PRNewswire/ — Keeper Security, the leading provider of zero-trust and zero-knowledge Privileged Access Management (PAM) software protecting passwords, passkeys, privileged accounts, secrets and remote connections, has signed the Cybersecurity and Infrastructure Security Agency‘s (CISA) Secure by Design Pledge. This commitment highlights Keeper’s dedication to embedding security at every stage of product development to protect individuals and businesses from cyber threats.

CISA’s Secure by Design initiative shifts the burden of cybersecurity from consumers and small organizations to technology providers, urging them to implement strong security measures by default. By signing the pledge, Keeper joins industry leaders in prioritizing proactive security measures, reducing exploitable vulnerabilities and ensuring products are resilient out of the box.

“Security is not an afterthought – it’s the foundation of every product we build,” said Darren Guccione, CEO and Co-founder at Keeper Security. “By committing to Secure by Design, we reinforce our mission to provide inherently secure, zero-trust solutions that protect sensitive data and defend against evolving cyber threats.”

Keeper has long championed proactive security through its zero-trust and zero-knowledge security architecture, which ensures that only authorized users can access encrypted credentials. The company’s solutions align with Secure by Design principles by offering:

Multi-Factor Authentication (MFA) for enhanced account securityComprehensive logging and auditing to detect and prevent threatsSingle Sign-On (SSO) integration to streamline access management

As a FedRAMP Authorized provider, Keeper meets stringent government security standards, ensuring its solutions are trusted by U.S. federal agencies and public-sector organizations to protect sensitive data. This certification reinforces Keeper’s commitment to providing best-in-class security that meets the highest compliance requirements.

This dedication to building security-first products provides significant benefits for Keeper customers. By integrating security in the design phase, Keeper solutions are preconfigured to minimize risk and deliver reliable protection right out of the box. Customers can rest assured knowing that Keeper’s products have been rigorously tested and built with security-first principles – meaning their sensitive data, passwords and privileged credentials are protected against both known and emerging cyber threats from the moment they deploy Keeper’s solutions.

As cyber threats grow in complexity, Keeper remains committed to delivering security-first solutions that empower organizations and individuals to protect their digital assets.

For more information about Keeper Security and its award-winning cybersecurity solutions, visit www.keepersecurity.com. To learn more about CISA’s Secure by Design initiative, visit www.cisa.gov/securebydesign.

About Keeper Security
Keeper Security is transforming cybersecurity for millions of individuals and thousands of organizations globally. Built with end-to-end encryption, Keeper’s intuitive cybersecurity platform is trusted by Fortune 100 companies to protect every user, on every device, in every location. Our patented zero-trust and zero-knowledge privileged access management solution unifies enterprise password, secrets and connections management with zero-trust network access and remote browser isolation. By combining these critical identity and access management components into a single cloud-based solution, Keeper delivers unparalleled visibility, security and control while ensuring compliance and audit requirements are met. Learn how Keeper can defend your organization against today’s cyber threats at KeeperSecurity.com.

Learn more: KeeperSecurity.com
Follow Keeper: Facebook Instagram LinkedIn X YouTube TikTok

Media Contact
Katherine Benfield
ICR for Keeper Security
KeeperSecurity@luminapr.com 

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