Connect with us

Technology

Tata Communications Readies Kaleyra AI: The Game Changing, AI-Powered Future of Customer Interactions

Published

on

MUMBAI, India, Dec. 13, 2024 /PRNewswire/ — Tata Communications (NSE: TATACOMM) (BSE: 500483), a leading global communications technology player, today announced Kaleyra AI — a future forward, artificial intelligence-powered flagship portfolio that’s set to redefine customer interactions.

The game changing portfolio will initially offer three distinct capabilities that go beyond traditional communication tools. Designed to integrate effortlessly with communication channels and live agent interfaces, the suite will leverage Generative AI (GenAI) to provide a competitive edge through streamlined, personalised and highly engaging customer interactions. The initial capabilities on offer comprise:

GenAI Template Generator for WhatsApp: The capability will enable the crafting of personalised templates and message variants for WhatsApp. The roadmap includes extending similar capabilities to other communication channels, such as SMS and rich communication services (RCS).
By crafting messages that resonate with the audience and leveraging each channel’s points of strength, enterprises will be able to automate marketing tasks and augment response rates, while maintaining consistent brand voice and relevance with their customers.Conversational AI Data Reporting: The advanced reporting capability will enable the transformation of complex data queries into insightful reports complete with engaging, easy-to-understand visualisations.
By processing natural language data queries from customers, it will deliver tailored, AI-powered analytics within seconds, enabling businesses to make swift, data-driven decisions and gain critical insights without their over reliance on business analytics teams.Conversational AI No-Code Builder: Going beyond basic interactions, the capability will empower business users to create ‘interaction assistants’ that offer natural, conversational responses (without any programming knowledge) in text and rich media formats for both customers and workforces, simplifying complex data analysis and accelerating decision-making.
The platform will also empower enterprise customer support and marketing teams to build rapport through intelligent and immersive engagement, thereby enhancing the overall user experience.

“Kaleyra AI represents a powerful leap forward and will be a force multiplier for enterprises to accelerate business growth,” said Mauro Carobene, Head of Customer Interaction Suite, Tata Communications. “For customer-facing roles, the portfolio will significantly improve engagement and interaction rates. In early controlled demos, we observed marked reductions in mean time-to-respond and resolve issues, especially during peak query volumes. For C-suite decision-makers, our generative AI-powered reporting and insights will enhance visibility into enterprise performance, all via a simple natural language interface.”

Kaleyra AI will initially be offered in beta to select Tata Communications customers early next year. A general availability release, on Tata Communications’ AI Cloud, is anticipated in the first half of 2025.

For more details on Kaleyra AI, click here.

Follow Tata Communications on:  X, LinkedIn, YouTube, Instagram 

About Tata Communications

A part of the Tata Group, Tata Communications (NSE: TATACOMM) (BSE: 500483) is a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world’s cloud giants. For more information, please visit www.tatacommunications.com 

Forward-looking and cautionary statements

Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications’ expected financial position, business strategy, the future development of Tata Communications’ operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications’ network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company’s communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications’ industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications’ control, include, but are not limited to, those risk factors discussed in Tata Communications Limited’s Annual Reports. 

The Annual Reports of Tata Communications Limited are available at www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.

© 2024 Tata Communications Ltd. All rights reserved.

TATA COMMUNICATIONS and TATA are trademarks or registered trademarks of Tata Sons Private Limited in India and certain countries. All third-party trademarks belong to their respective owners.

 

Logo: https://mma.prnewswire.com/media/2268954/Tata_Communications_Logo.jpg

 

View original content:https://www.prnewswire.co.uk/news-releases/tata-communications-readies-kaleyra-ai-the-game-changing-ai-powered-future-of-customer-interactions-302331114.html

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

FuriosaAI Ends 2024 on a High Note: Llama 3.1 Performance, SDK Release, Leadership Expansion

Published

on

By

SANTA CLARA, Calif., Dec. 19, 2024 /PRNewswire/ — FuriosaAI, an emerging leader in AI semiconductor solutions, is closing out the year with rapid technical and customer progress with its second-generation chip, RNGD (pronounced ‘Renegade’). The recently announced AI solution has achieved compelling performance metrics in real-world enterprise deployments meeting the demand for inference with advanced large language and multimodal models.

The new performance benchmarks showcase RNGD’s ability to meet industry-leading throughput demands for Llama 3.1 models, including the 8B and 70B variants, with additional optimizations already in progress. The company also announced key software features that bring advanced optimization for customers currently sampling RNGD hardware in their production environments. These achievements represent the first phase of Furiosa’s vision for AI infrastructure that overcomes the inherent limitations of GPUs.

RNGD delivers winning throughput metrics with Llama 3.1 8B and 70B:

Building on the AI-native Tensor Contraction Processor (TCP) architecture of RNGD, Furiosa is redefining real-world AI deployments, delivering unmatched performance, programmability, and power efficiency. Furiosa’s RNGD recently achieved a throughput of 3,200–3,300 Tokens per Second (TPS) when running the LLaMA 3.1-8B model. In single-user scenarios, RNGD consistently delivers 40–60 TPS performance.

Additionally, RNGD demonstrates exceptional power efficiency, consuming 181W per card, with further optimization efforts underway. Rather than excessively boosting per-user performance, the company aims to maintain performance levels exceeding typical text-reading speeds (10–20 TPS or higher) while optimizing for multi-user environments and achieving a balanced performance approach.

Furiosa is advancing the performance and efficiency of the LLaMA 3.1-70B model. With just two RNGD cards, LLaMA 3.1-70B can be executed effectively. Currently, a single server supports up to 100 concurrent user queries, with ongoing optimizations aiming to achieve 8,000 TPS per server when equipped with 8 RNGD cards.

With the release of SDK v2024.3.0, Furiosa will expand the range of preloaded models. The SDK will also include support for tensor parallelism, enabling seamless processing across multiple elements without requiring model modifications, and a torch.compile, providing the foundation for executing customized models. Integration with HuggingFace Optimum will further empower customers to leverage a broader variety of models.

Advanced optimization tools delivered to early RNGD customers:

Building on these milestones, domestic and global enterprise customers are conducting tests with Furiosa to find a more efficient solution for scaling the inference of their self-developed models, compared to their existing setup. Their objective is to manage TCO effectively as they prepare for large-scale AI adoption. Furiosa plans to provide a high-quality AI development environment through a powerful and user-friendly SDK optimized for RNGD. The SDK v2024.1.0, currently available through the Early Access Program (EAP), is designed to handle high-performance processing of multiple LLM serving requests. It incorporates optimization techniques such as PagedAttention, Block KV Cache, and Continuous Batching, while also supporting various token sampling methods, including Greedy, Beam Search, and Top-k/p. These features allow developers to seamlessly create AI services customized to meet a wide range of requirements. The SDK and online sample will be available after the release of v2024.3.0.

Furiosa remains committed to delivering the most sustainable AI deployment solutions through rigorous optimization at an unprecedented pace.

“With RNGD now in customers’ hands, we are accelerating the next generation of frontier LLMs to unlock emerging Agentic AI applications—bringing advanced reasoning capabilities to enterprise verticals, all at dramatically lower costs,” said June Paik, Co-Founder and CEO of FuriosaAI.

Furiosa Expands Global Footprint with Strategic Leadership Appointment

Furiosa is scaling production and expanding its leadership team with the appointment of Alex Liu as Senior Vice President of Product and Business. A Technology Emmy Award winner and co-founder of NETINT Technologies, Alex brings over 20 years of expertise in startup management, technology innovation, and strategic leadership. At NETINT, he spearheaded groundbreaking achievements, including the development of the world’s first VPU SoC, setting new industry benchmarks and securing the prestigious 2024 Technology Emmy Award. At Furiosa, Alex will lead global product management, go-to-market strategies, and partnerships to drive innovation and align the company’s AI-native technologies with a vision to empower the development of planet-scale AI infrastructure.

RNGD is currently sampling with customers, and mass production will ramp up in partnership with TSMC for 2025 availability. To learn more about Furiosa, please visit https://furiosa.ai/.

About FuriosaAI

FuriosaAI is a semiconductor company dedicated to creating sustainable AI computing solutions that make powerful AI accessible to all. With its innovative Tensor Contraction Processor architecture, FuriosaAI is revolutionizing the AI hardware landscape, offering unparalleled efficiency and programmability for the most demanding AI workloads. For more information, please visit https://furiosa.ai/.

View original content to download multimedia:https://www.prnewswire.com/news-releases/furiosaai-ends-2024-on-a-high-note-llama-3-1-performance-sdk-release-leadership-expansion-302336756.html

SOURCE FuriosaAI

Continue Reading

Technology

Hillstone Networks celebrates cybersecurity successes and anticipates an innovative future toward 2025

Published

on

By

SANTA CLARA, Calif., Dec. 20, 2024 /PRNewswire/ — Hillstone Networks, a leading provider of cybersecurity solutions, proudly reflects on its key achievements in 2024, marking another year of sustained growth and expansion. With a focus on innovation and proactive protection against cyber threats, the company continues to strengthen its commitment to securing organizations worldwide.

Key achievements in 2024 include:

Expansion of the Comprehensive Security Platform:
In 2024, Hillstone expanded its portfolio of solutions, solidifying its position as a cybersecurity market leader. Its next-generation suite, which includes advanced threat protection, risk management, and real-time visibility, has been adopted by over 28,000 organizations across more than 60 countries.Growth in Global Recognition:
The company has been recognized by industry analysts as a leader in the cybersecurity provider quadrant, highlighting its ability to deliver effective and seamlessly integrable solutions for complex IT environments.Innovations in Artificial Intelligence:
By integrating AI into its platforms, Hillstone has significantly enhanced threat detection and response capabilities. These technologies have been crucial in anticipating and mitigating attacks before they impact critical customer infrastructures.Commitment to Cybersecurity Awareness and Education:
Aligning with its mission to strengthen global cybersecurity, Hillstone has launched a series of training programs and educational resources for businesses and individuals to improve awareness and readiness against cyber threats.

Vision for the Future:
As 2025 approaches, Hillstone Networks remains committed to leading the evolution of cybersecurity in an increasingly interconnected world. Key goals for the coming year include:

Expansion of the Global Partner Ecosystem:
Hillstone plans to broaden its network of strategic partners to integrate its security solutions across diverse technological platforms.Advances in Proactive Cybersecurity:
The company will invest heavily in AI and machine learning capabilities to predict cyberattacks before they occur, transforming cybersecurity from a reactive to a preventive approach.Leadership in Innovation:
Hillstone remains dedicated to continuous innovation, developing new solutions and features to tackle emerging cybersecurity challenges, such as protecting cloud-based infrastructures and managing security in hybrid environments.

“At Hillstone Networks, our vision is to create a future where organizations can operate with complete confidence, knowing they are protected by the most advanced cybersecurity solutions,” said Tim Liu, CTO and Co-Founder of Hillstone Networks. “We look forward to 2025 with optimism, ready to face new challenges and provide our customers with the most innovative tools to keep their data and systems secure.”

About Hillstone Networks
Hillstone Networks’ Integrative Cybersecurity approach is based on visionary, AI-powered, and accessible platform, delivering coverage, control, and consolidation to secure over 28,000 global enterprises. Hillstone is a trusted leader in cybersecurity, protecting critical assets and infrastructure, from edge to cloud, regardless of where workloads reside. Learn more at www.hillstonenet.com.

Media Contact
Zeyao Hu
+1 4085086750
inquiry@hillstonenet.com

SOURCE Hillstone Networks

Continue Reading

Technology

Installment payments boost revenue of global companies in Brazil by 40%, reveals EBANX

Published

on

By

In one of the most benefited sectors, Asian gaming companies are raising the order value from Brazilian customers

CURITIBA, Brazil, Dec. 20, 2024 /PRNewswire/ — In Brazil, global companies offering installments as a payment solution experience an average weekly revenue growth of 40%, as revealed by internal data from EBANX, a global technology platform specializing in payment services for rising markets. This trend is particularly pronounced in the gaming sector, where the Average Order Value (AOV) with installments increases by 98% compared to single-payment transactions.

Eduardo de Abreu, Vice President of Product at EBANX, explained that installments are a cultural phenomenon in Brazil, rooted in the country’s history of high inflation in the 1980s and early 1990s. “Over time, installments have become deeply ingrained in Brazilian and all Latin American cultures, providing consumers with a convenient and accessible way to make purchases, especially for higher-ticket values,” de Abreu added.

Latin America has emerged as the next frontier for the international expansion of gaming companies. The industry revenue in the region is projected to grow by 6.2% in 2024, surpassing Asia-Pacific’s growth rate of 1.5% and North America’s 0.6%, according to market research firm Newzoo. The latest data from EBANX on installments outlines a strategy for international companies to access Latin America’s growing gaming market.

Offering installment payments has already proven to be a key growth strategy for Asian merchants in Brazil. For instance, after introducing this payment solution, a Chinese gaming platform processing transactions through EBANX saw a 169% increase in AOV over the course of one year. Based in Japan, another gaming company experienced a 14% weekly revenue boost after adding installments as an option for customers.

“This merchant was even able to reconnect with its clients because of this feature,” said de Abreu. After the Japanese company began offering installments, 30% of Brazilian customers who hadn’t purchased in one month returned to make higher-value payments. Today, nearly half of this merchant’s transaction volume in Brazil is driven by installments.

The VP of Product pointed out that “understanding how customers behave in different markets is essential to unlocking greater opportunities.” De Abreu explained that by providing tailored solutions with traditional and alternative payment methods for Latin American gamers, Asian companies can navigate the region’s unique market dynamics, ensuring seamless transactions and boosting user engagement.

ABOUT EBANX

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. The company was founded in 2012 in Brazil with the mission of giving people access to buy in international digital commerce. With powerful proprietary technology and infrastructure, combined with in-depth knowledge of the markets where it operates, EBANX enables global businesses to connect with hundreds of payment methods in different countries in Latin America, Africa, and Asia. EBANX goes beyond payments, increasing sales, and fostering seamless purchase experiences for businesses and clients.

For further information, please visit:

Website: https://www.ebanx.com/en/

LinkedIn: https://www.linkedin.com/company/ebanx

Media Contact:

Shan Huang
shan.huang@ahgstrategies.com 

 

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/installment-payments-boost-revenue-of-global-companies-in-brazil-by-40-reveals-ebanx-302336176.html

SOURCE EBANX PTE. Ltd.

Continue Reading

Trending