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Global Technology Solutions, Inc. (GTS) Enhances Contact Center Transformation with AWS Cloud Migration Solutions

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ALTA LOMA, Calif., Nov. 19, 2024 /PRNewswire/ — Global Technology Solutions, Inc. (GTS), a force in revolutionizing customer experience (CX) and crafting AI-driven cloud solutions, is reshaping the contact center landscape through advanced AWS cloud migration strategies. By moving away from “lift-and-shift” models, GTS shepherds contact centers into the modern age with scalable, cloud-native solutions that redefine efficiency, innovation, and customer satisfaction.

GTS transforms contact centers with AWS solutions, ensuring scalability, efficiency, and enhanced customer satisfaction.

Revolutionizing Contact Center Operations

As contact centers increasingly adopt cloud technologies, migrating to the AWS cloud presents an opportunity for scalability, cost reduction, and improved customer experiences. However, many organizations fall into the trap of simply replicating their existing infrastructure, which leads to inefficiencies. GTS changes that narrative by leveraging AWS’s full suite of cloud-native services to deliver customized migration strategies that align with the unique needs of contact centers.

“Our approach is more than a simple migration to the cloud,” explains David Constantino, Principal Cloud Solution Architect at GTS. “We are reimagining how contact centers can perform. By tailoring cloud solutions to each customer’s needs, we ensure they have a future-ready foundation that drives scalability and customer satisfaction.”

Key Benefits of Cloud Contact Centers

GTS’s cloud-native approach enables clients to realize the key benefits of cloud migration, including:

Scalability – Cloud-based contact centers can easily scale to handle fluctuations in customer interactions, ensuring seamless service – without added costs!Cost Reduction – Moving to AWS eliminates the need for costly on-premises hardware and offers a pay-as-you-go pricing model, lowering operational costs!Enhanced Customer Experience – Cloud-based systems provide advanced features, such as omnichannel support, AI tools, and real-time analytics – all of which improve the customer experience and foster loyalty!

Focused on Contact Center Success
In Forrester’s recent report, Amazon Connect was praised for its robust AI, omnichannel support, and powerful analytics, setting the standard for Contact Center as a Service (CCaaS) solutions. GTS is committed to delivering cloud migration strategies that are industry-leading and uniquely designed for superior contact center demands. Through their partnership with AWS, GTS empowers businesses to unlock the full potential of cloud solutions, which drives improved customer interactions and streamlines operations, helping clients to benefit from AWS’s proven infrastructure.

Client Success Stories
GTS has successfully helped contact centers across various industries, including healthcare and higher education, transition to the cloud. Due to GTS’s tailored cloud solutions, our clients enjoy significant improvements in operational efficiency, cost reductions, and customer satisfaction. Each migration is carefully tailored to meet the specific goals of the organization’s contact center, ensuring optimal performance.
For an in-depth look at GTS’s approach to cloud migration, read David Constantino’s latest blog on going beyond “lift and shift.”

Transform Your Business with GTS and AWS
GTS is a leader in customer experience and artificial intelligence, dedicated to empowering businesses with innovative solutions that enhance communication and drive engagement. Our mission is to transform how organizations connect with their customers and each other.

About GTS
For contact centers seeking to modernize and achieve scalable growth to the cloud, GTS offers a pathway to innovation. To learn more, reach out to us at hello@GTSCX.AI for a personalized consultation and to explore how our AWS migration solutions can position your organization for long-term success.

Visit our website at www.GTSCX.AI to explore our full range of cloud solutions.

Media Contact:
PR Team
Global Technology Solutions, Inc.
855-245-6285
prmedia@GTSCX.AI

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SOURCE Global Technology Solutions

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Info-Tech Research Group’s 2024 CIO Awards Honour Top IT Leaders in the APAC Region

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Info-Tech Research Group’s annual CIO Awards celebrate APAC IT leaders who have demonstrated exceptional value delivery, strategic alignment, and high stakeholder satisfaction as measured by the global research and advisory firm’s CIO Business Vision diagnostic.

SYDNEY, Nov. 20, 2024 /PRNewswire/ — Info-Tech Research Group, a global leader in IT research and advisory, has announced the Asia-Pacific (APAC) recipients of its 2024 CIO Awards. These prestigious awards honour IT leaders who have excelled in aligning IT with organisational goals, fostering innovation, and achieving outstanding stakeholder satisfaction scores. Based on insights from Info-Tech’s CIO Business Vision diagnostic, these leaders set the standard for IT success in an era of exponential technology transformation.

Info-Tech’s CIO Awards recognise IT leaders across categories such as small, medium, large, and enterprise, as well as regional leaders within APAC. Another category, the “Growth Leaders” category, celebrates IT leaders who have achieved significant improvements in stakeholder satisfaction year-over-year.

“The 2024 CIO Awards showcase the remarkable ability of IT leaders in the APAC region to navigate the complexities of rapid digital transformation while meeting the rising expectations of stakeholders,” says George Khreish, Managing Partner at Info-Tech Research Group, APAC. “This year’s winners exemplify not only leadership but also the commitment to continuous improvement, evolving IT capabilities to meet strategic needs. By shifting IT’s role from an order taker to a value-added partner and innovator, these leaders have fostered gradual yet impactful improvements that drive measurable results, align IT with organizational priorities, and enable transformative growth. Their achievements are a testament to how IT leadership can shape the future while creating lasting value today.”

The CIO Awards program has recognised IT leaders since its inception in 2016. By leveraging insights from the CIO Business Vision diagnostic, which evaluates stakeholder satisfaction across multiple dimensions of IT governance, the awards celebrate leaders who deliver measurable business value while fostering trust and collaboration within their organisations.

The 2024 winners represent a diverse range of industries, including government, manufacturing, financial services, and higher education. The awards also highlight the increasing importance of IT as a strategic driver, particularly in a period of rapid IT growth and transformation.

Winners of Info-Tech’s 2024 CIO Awards in the APAC Leaders Category:

Sean Carritt, Infrastructure New South Wales (INSW)Michael Fugaro, SW Accountants & Advisors PTY LTDLiz Gosling, Auckland University of TechnologyDennis Moncrieff, Tomago Aluminium CompanyMelvyn Pensee-Arnold, Cairns Regional Council

To explore the complete list of winners and learn more about their achievements, please visit Info-Tech’s 2024 CIO Awards page.

For exclusive and timely commentary from industry experts about Info-Tech’s CIO Business Vision diagnostic and the importance of stakeholder satisfaction in IT leadership, please contact pr@infotech.com.

About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organisations.

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

Media Contact: Sufyan Al-Hassan, Senior PR Manager, Info-Tech Research Group, salhassan@infotech.com | +1 (888) 670-8889 x2418

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SOURCE Info-Tech Research Group

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Xinhua Silk Road: Wendeng huabobo, intangible cultural heritage fuels e-commerce growth and embraces digital transformation

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BEIJING, Nov. 20, 2024 /PRNewswire/ — Wendeng District, located in Weihai City, east China’s Shandong Province, has been recognized by the provincial department of commerce as an e-commerce industrial zone of Wendeng huabobo, showing its success in leveraging the local intangible cultural heritage to drive economic development.

Wendeng huabobo, a type of flower-shaped steamed bun, is deeply rooted in Shandong’s cultural traditions.

In recent years, Wendeng has implemented targeted measures to modernize the traditional craft and boost brand visibility. As a result, this unique heritage product has gained significant traction in the digital marketplace.

With widespread exposure on Chinese short-video platform Douyin, Wendeng huabobo has captured national attention and won several accolades, including the Gold Medal at the 2023 China Brands and Trademarks Exposition.

The district has also invested in developing its huabobo industry ecosystem by establishing an industrial association, an incubator park, and a cultural innovation base, aiming to integrate resources across the supply chain from raw material cultivation to product sales.

Currently, Wendeng is home to 33 huabobo production enterprises and 131 huabobo small workshops, offering a variety of products tailored for birthdays, table displays, and other occasions.

E-commerce has become a key driver for the industry, with some products gaining 10,000 orders in single live-streaming sales. The total output value of Wendeng huabobo has reached 400 million yuan.

Looking ahead, Wendeng plans to further enhance its e-commerce capabilities by raising product quality standards, strengthening food safety supervision, and utilizing both traditional and digital media. Offline activities such as festivals and trade shows will also be organized to expand the market reach of Wendeng huabobo.

Original link: https://en.imsilkroad.com/p/343201.html

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SOURCE Xinhua Silk Road

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iShare-Home Residential Smart Solar System: A Comprehensive and One-Stop Choice for Your Home

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SHENZHEN, China, Nov. 20, 2024 /PRNewswire/ — SLENERGY, a top provider of smart energy solutions, launched the iShare-Home Residential Smart Solar System, providing a dependable, efficient, and affordable solar energy solution.

Slenergy’s iShare-Home Residential Smart Solar System uses inclusive all-in-one packaged product approach, by streamlining the process and eliminating the need to source from multiple manufacturers and suppliers, to help customers save time and costs. Slenergy’s engineering and product development team ensures that every PV system is fully compatible for seamless turnkey installations, providing a hassle-free experience from start to finish.

Furthermore, iShare-Home Residential Solar Energy Solution features a wide range of internal components and hardware that adhere to global industry standards. With multiple certifications for all components, customers can be confident they are receiving top-quality products. Additionally, Slenergy offers a complete line of warranties on all major products and components within our PV kits and solar energy solutions with optional extended warranties upon request.

The design of Slenegy’s iShare-Home system focuses on standardization and high compatibility. The mounting structure meets load and installation requirements in most market areas, while standardized cable design ensures easy installation and maintenance. Energy storage adopts the smallest modular unit of 2.56kWh, giving customers flexibility to meet their specific needs.

In terms of its performance and efficiency, iShare-Home system excels. PV modules offer high efficiency and power, reaching a maximum efficiency of 21.8% and a module power of up to 425W. Inverters feature dual MPPT technology for layout and design flexibility, with a maximum efficiency of up to 98.2%. Battery technology uses LiFeO4 cells with high charging rates, ensuring superior performance with remote diagnosis and real-time data monitoring.

Additionally, Slenergy’s iShare-Home system provides various other benefits. Factory prefabricated and pre-connected wiring connections allow for easy plug-and-play installation while maintaining safety and functionality. The PV modules sport a sleek, minimalistic design, enhancing the aesthetics of your home. And with remote upgrade and equipment failure alarm functions, monitoring and managing your system is simple and convenient.

Slenergy’s iShare-Home Residential Smart Solar System offers a comprehensive and beneficial option for residential use for its all-in-one packaged product approach, high-quality components, standardization, and high compatibility design, along with superior product performance. As a world-leading provider of sustainable smart energy solutions, Slenergy’s iShare-Home system offers a range of cost-effective solutions. Don’t hesitate to take the opportunity to transform your home energy management with Slenergy’s iShare-Home system. How to contact us:

German Office:
Slenergy Technology GmbH
Email: Qing.Hu@slenergy.com
Address: Hamburger Allee 2-4 60486 Frankfurt a.M. Germany

Spain Office:
Slenergy Technology Co, S.L.
Email: Simon.Ye@slenergy.com  
Address: Avenida de Europa 26, edificio atica V. 2ºF, 28224 Pozuelo de Alarcón, Madrid, Spain

Italy Contact Info:
Email:Ricky.Xu@slenergy.com

About Slenergy

Slenergy, was founded by well-known experts in the field of photovoltaics, along with a distinguished top management team. Its core products include standardized solutions applicable for all scenarios (residential, C&I, micro and off-grid, etc.), PV and energy storage inverters, smart junction boxes, portable energy storage products, smart energy management systems, etc.

Slenergy has inherited excellent “intelligent manufacturing genes” in technology research, product quality, intelligent manufacturing, and other aspects. Slenergy has set up R&D centers in Germany and China, and its production base is in Chuzhou, China. The core team has over 10 years of R&D and technology accumulation in PV products, with over 150 technical staff. The company has set up branches in Hong Kong, Germany, Spain, etc., set up customer service centers and warehouses in Germany & Spain, businesses cover the whole world. For more information:

www.slenergy.com

Media Contact: marketing@slenergy.com 

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