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Ada Supports $500B Customer Service Labor Market with AI Agent Powered by Microsoft Azure OpenAI Service

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Ada’s generative AI Agent automates millions of customer service interactions for enterprises around the world, transforming support operations and reducing costs.

TORONTO, Nov. 13, 2024 /CNW/ – Ada, the AI-native customer service automation company, today announced that companies leveraging Ada’s AI Agent, powered by Microsoft Azure OpenAI Service, have collectively saved over 2 million hours of human labor, showcasing the impact of generative AI on customer service efficiency. Ada’s customers with top performing AI Agents are automatically resolving over 80% of their customer service inquiries across multiple channels and in dozens of languages.

“We pride ourselves on building a product that achieves the best results for our customers,” says Mike Gozzo, Chief Product and Technology Officer at Ada. “With our improved capabilities over the past year and a half, we are seeing our customers apply Ada across more of their channels to include messaging, email, and phone support. Their trust in our product is bringing us that much closer to achieving 100% automated resolution rates and delivering on our mission of making customer service extraordinary for everyone.”

To further enhance cost savings and operational efficiency for its customers, Ada is pleased to announce its availability in Microsoft Azure Marketplace. This means it is even easier for enterprise companies to leverage Ada’s generative AI capabilities, powered by Microsoft Azure OpenAI Service LLMs. Microsoft customers can onboard Ada’s AI Agent onto their existing knowledge and customer data platforms to automatically resolve over 80% of complex customer service issues with minimal effort.

“The business value that Ada is providing enterprise customer service teams by harnessing the power of AI is truly transformative,” says Mike Gaal, Digital Native GM, Americas. “We are pleased that Ada continues to see value in Microsoft Azure OpenAI Service and look forward to all that they accomplish with Microsoft Azure Marketplace.”

Onboarded with existing help center content and data, Ada’s AI Agent delivers immediate impact to enterprise customer service teams:

Rapid time to value: Automatically resolve over 80% of customer inquiries using your existing knowledge base, boosting efficiency from day one.Extensibility: Seamlessly connect Ada to your tech stack without coding and automate complex actions instantly.Ease of AI management: Refine and optimize your AI Agent’s performance with intuitive AI management tools that ensure continuous improvement.Scalability: Launch a single AI Agent across multiple channels—messaging, social media, in-app, email, and phone—in dozens of languages, providing consistent support anywhere your customers are.

Ada customer monday.com uses Ada’s AI Agent to automate customer service inquiries across messaging and email channels and has realized significant business impact with their deployments.

“monday.com‘s customer service operations have transformed since we brought Ada on board. Our AI Agent automatically resolves 50% of our customer service tickets, which has reduced our reliance on external support for ticket management and has allowed our team to tackle more strategic challenges,” said Ronen Partizky, monday.com‘s Senior Product Manager and CX Lead. “By deploying Ada, monday.com‘s in-house support team provides a higher quality of service, as they know our customers, products, and business best. We are investing our cost savings into strategic initiatives to expand our service offerings, so we can continue to provide the superior experience that our customers have come to expect from monday.com.”

On December 5th, Ada and Microsoft are co-hosting a digital event where Mike Gozzo, Chief Product & Technology Officer at Ada, and John Weigelt, National Technology Officer at Microsoft Canada, will share their 2025 predictions for generative AI in customer service. The registration link is available here.

For more information about how to onboard Ada to your suite of Microsoft products, visit Ada’s Azure Marketplace listing here.

About Ada
Ada is an AI-native customer service automation platform on a mission to make customer service extraordinary for everyone. Ada makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Canva, Verizon, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

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SOURCE Ada Support

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Microland honored with STPI Karnataka IT Export Awards 2023-24

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November 26, 2024

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BENGALURU, India, Nov. 26, 2024 /PRNewswire/ — Microland, India’s leading IT infrastructure services company, has been conferred with the Best Performance in High Growth in Exports – IT/ITES award for its category at the Software Technology Parks of India (STPI) Karnataka IT Export Awards for the year 2023-24. This recognition highlights Microland’s contribution to IT / Electronic Hardware Companies of Karnataka under STPI.

The award ceremony was held on 20th November 2024, as part of the 27th edition of the ‘Bengaluru Tech Summit’ event.

For over two decades, the STPI IT Export Awards have been a symbol of excellence and influence in the tech world, celebrating companies that achieve groundbreaking success in IT and ITES exports. 

Sam Mathew, President, Microland, said, “We are excited to receive the prestigious recognition from STPI. Microland is committed to delivering world-class services to our clients and raising the bar with every milestone we achieve.”

Rajesh Kharidehal, Chief Financial Officer, Microland, added, “It is an honor to receive this award from STPI. At Microland, we constantly strive to deliver value to our stakeholders and this award is validation of the work we are doing for our clients.”

In early August 2024, Microland was awarded the prestigious World Class 5-star rating by the Service Desk Institute (SDI) for the quality of IT service and support operations. Microland is the third company globally and the first company in India to attain this accolade. Microland has also achieved a gold rating from EcoVadis, underscoring its exceptional performance in Environment and Sustainable Procurement, reflecting its commitment to high Environmental, Social, and Governance (ESG) standards.

Earlier this year, Microland achieved certification as a Great Workplace by Great Place To Work® for the second time.

About Microland

Microland is a pioneering IT Infrastructure services and consulting company headquartered in Bengaluru, India, with a proven track record of delivering tangible business outcomes for 35 years. Today, as enterprises recognize that networks underpin the functionality and efficiency of modern digital systems and support innovation, we provide next-generation technologies such as AI, automated operations, and platform-driven solutions – which drive operational excellence, agility, and productivity for organizations worldwide. Our team of over 4,600 experts delivers services in over 100 countries across Asia, Australia, Europe, the Middle East, and North America, offering cutting-edge solutions in networks, cloud, data centers, cybersecurity, services management, applications, and automation. Recognized by leading industry analysts for our innovative strategies, Microland is committed to strong governance, environmental sustainability, and fostering an inclusive workplace where diverse talent thrives. When businesses work with Microland, they connect with the best talent, technologies, and solutions to create unparalleled value.

For more information, visit www.microland.com

Contact: sobia.sahar@microland.com

Logo: https://mma.prnewswire.com/media/2483706/Microland_Logo.jpg

 

View original content:https://www.prnewswire.co.uk/news-releases/microland-honored-with-stpi-karnataka-it-export-awards-2023-24-302315571.html

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The total mileage of UAV transmission line inspection of State Grid Turfan Power Supply Company exceeded 50,000 kilometers

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November 26, 2024

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TURFAN, China, Nov. 26, 2024 /PRNewswire/ — On November 22, the transmission and operation inspection center of State Grid Turfan Power Supply Company successfully completed the line inspection task of the 110 thousand volt Jiaolang line, marking the company’s 389th unmanned aerial vehicle inspection task in the year. Since 2016, the State Grid Turfan Power Supply Company has actively applied and promoted UAV inspection technology, and has achieved full coverage of UAV transmission line inspection in complex terrain such as mountains, deserts, and Gobi.

The complex and diverse terrain of Turfan, including high mountains, deserts and Gobi, has brought arduous challenges to the inspection of transmission lines. However, through the application of drone technology, the State Grid Turfan Power Supply Company has not only overcome these difficulties, but also achieved remarkable results in the operation and inspection of transmission lines. At the same time, with the intelligent upgrading and digital transformation of power grid equipment and management, UAV technology is widely used in maintenance and hanging, live monitoring, power grid construction and other fields, and the intelligent level of transmission line operation and inspection has been continuously improved. Up to now, the company’s drone inspection has covered 215 transmission lines of 35 thousand volts and above, with a total mileage of more than 50,000 kilometers, which is equivalent to the length of a week around the Earth’s equator.

In the next step, the State Grid Turfan Power Supply Company will continue to expand the application scenarios of UAVs, actively introduce new technologies and equipment, and accelerate the transformation of intelligent operation and inspection mode. The company plans to continuously improve the level of equipment operation and inspection, consolidate the foundation of equipment safety, and ensure the safe and stable operation of the power grid by further optimizing the drone inspection process and improving the data analysis and processing capabilities.

 

View original content:https://www.prnewswire.com/apac/news-releases/the-total-mileage-of-uav-transmission-line-inspection-of-state-grid-turfan-power-supply-company-exceeded-50-000-kilometers-302316063.html

SOURCE State Grid Turfan Power Supply Company

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MiniTool’s Biggest Discount of the Year During Black Friday and Cyber Monday

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November 26, 2024

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VANCOUVER, BC, Nov. 25, 2024 /PRNewswire/ — MiniTool, a committed software development firm, offers MiniTool Partition Wizard, MiniTool Power Data Recovery, MiniTool ShadowMaker, MiniTool MovieMaker, MiniTool Video Converter, and other products in the 2024 Black Friday and Cyber Monday promotions. From November 25 to December 6, 2024, customers can visit the MiniTool promotion page to purchase products and enjoy big discounts.

Promotions and Activities

Entrance 1: Discounts for MiniTool Partition Wizard, MiniTool Power Data Recovery, and MiniTool ShadowMaker (UP TO 65% OFF)Entrance 2: Discounts for MiniTool MovieMaker and MiniTool Video Converter (UP TO 70% OFF)

MiniTool’s promotion is divided into three forms: lucky draw, combination promotion, and single item promotion.

Lucky Draw: Try your luck to get a discount or coupon for your desired single product. Each user has 5 chances per day during Black Friday sales.Combination Promotion: Or you can directly pick up your favorite bundles with a bigger discount!Single Item Promotion: Enjoy exclusive discounts on individual products!

Best Seller: MiniTool Partition Wizard Pro Ultimate + MiniTool ShadowMaker Pro Ultimate
MiniTool Partition Wizard is a top disk manager with comprehensive partition management features that can meet the basic disk and partition management needs of home and business users. It is available in Pro, Pro Platinum, and Pro Ultimate versions. Of these, the Pro Ultimate version is the best choice.

MiniTool ShadowMaker is a professional backup software based on the Windows system. It can safely back up files, folders, systems, disks, and partitions to internal or external hard drives.

MiniTool Partition Wizard Pro Ultimate and MiniTool ShadowMaker Pro Ultimate are originally priced at $199 and $158, respectively. During MiniTool’s Black Friday promotion, customers can buy these two products for ONLY $160.65 (55% OFF).

Double Protection of Data: MiniTool Power Data Recovery Personal Ultimate + MiniTool ShadowMaker Pro Ultimate
MiniTool Power Data Recovery is the best data recovery software for Windows users. It can successfully recover accidentally deleted files as well as files lost due to system crashes or virus attacks. Windows users can use MiniTool Power Data Recovery to recover data from internal storage, as well as external drives (such as HDD, SSD, USB, SD card, etc.).

MiniTool ShadowMaker can set up backup items regularly to properly protect your data and computer. It is the best choice for Windows users to back up files, hard drives, systems, etc.

MiniTool Power Data Recovery Personal Ultimate and MiniTool ShadowMaker Pro Ultimate charge $129 and $158 respectively. Now with a discount of 60% OFF, you ONLY NEED to PAY $114.80 for them.

65% OFF: MiniTool Partition Wizard Pro Platinum + MiniTool Power Data Recovery Personal Annual Subscription + MiniTool ShadowMaker Pro Annual Subscription
MiniTool Partition Wizard Pro Platinum offers all the features of the software, plus one year of free upgrades. It can be used on three devices after purchase. MiniTool Power Data Recovery Personal Annual Subscription offers all the functions of MiniTool data recovery software and a one-year free upgrade. MiniTool ShadowMaker Pro Annual Subscription allows use on two devices, plus one year of free updates.

The original prices of these three products are $129, $89, and $120 respectively. During the Black Friday promotion, you can get them all with ONLY $118.30 (65% OFF).

70% OFF: MiniTool MovieMaker Annual Subscription + MiniTool Video Converter 12-Month Subscription
MiniTool MovieMaker is the best choice for creating and editing videos. It supports adding transitions, special effects, and text to a video. Even beginners can make stunning videos with templates in MiniTool MovieMaker.

MiniTool Video Converter can convert audio and video into more than 1,000 formats. Its batch conversion function makes conversion more efficient. In addition, MiniTool Video Converter allows the recording of partial or full-screen activities without background noise.

The regular price of MiniTool MovieMaker Annual Subscription is $59.99, and the regular price of MiniTool Video Converter 12-Month Subscription is $119.99. During Black Friday, enjoy both of them for a whole year for ONLY $53.99, SAVING 70%!

For more product details, please visit the two promotion pages mentioned above.

About MiniTool® Software Ltd.
MiniTool® Software Ltd. is a software development company based in Canada. It is committed to providing customers with the most useful applications, such as MiniTool Power Data Recovery, MiniTool Partition Wizard, MiniTool ShadowMaker, MiniTool System Booster, MiniTool MovieMaker, and MiniTool Video Converter.

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/minitools-biggest-discount-of-the-year-during-black-friday-and-cyber-monday-302316069.html

SOURCE MiniTool Software Limited

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