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Lupus Research Alliance Launches the DREAM Knowledge-Exchange Platform to Accelerate Precision Medicine in Lupus

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The DREAM is the final component of the Lupus Research Alliance’s Lupus Nexus, an innovative program that provides unprecedented resources to both researchers and those living with lupus

NEW YORK, Nov. 7, 2024 /PRNewswire/ — The Lupus Research Alliance (LRA) today launched the Data Repository, Exchange and Analytics platforM (DREAM), a cutting-edge knowledge-exchange platform. The DREAM consists of two distinct interfaces: a secure data-sharing and collaboration platform for researchers, and a research engagement platform for those living with lupus. The DREAM is the final component of the Lupus Nexus, a unique program that aims to accelerate precision medicine in lupus and is comprised of a Registry, a Biorepository, the DREAM, and a Quality Management System.

For researchers, the DREAM provides access to a rich source of longitudinal patient data (clinician and patient-reported), linked biospecimens, and amassed raw molecular data (from analyzed biospecimens) offering an unprecedented lupus resource for investigators.

For those living with lupus, the DREAM offers a sense of community and opportunities to connect, access educational resources, participate in research studies, and review and visualize their personal research data, including results of their biospecimen analysis, patient-reported outcomes over time, and more. It also provides a mechanism for those living with lupus to share feedback with the LRA and broader research community.  

A Key Component of LRA’s Lupus Nexus

Through the Lupus Nexus, investigators will have access to deep datasets and powerful tools to better understand the disease and will use that knowledge to help develop new treatments and improve the quality of life for those living with lupus.

“The launch of the DREAM completes our vision of the Lupus Nexus,” said Devon Kelly, Director, Lupus Nexus, Lupus Research Alliance. “The DREAM not only enables researchers to harness powerful data, but will better connect participants with research and information, creating a collaborative, data-driven path to benefit the entire lupus community.”

The Lupus Nexus is a key pillar of the newly announced LRA five-year Strategic Plan which aims to define disease heterogeneity, advance treatments from preclinical to clinical stages, increase diversity in research, and enhance clinical research capabilities. Over time, the Lupus Nexus will continue to expand its data and research capabilities, driving the development of more personalized treatments and empowering those living with lupus.

“Since lupus is such a complex and heterogeneous disease, developing new treatments hinges on access to high-quality data from diverse populations and increased collaboration among researchers and people with lupus,” said Peter Schafer, PhD, Co-Chair of the Lupus Nexus Steering Committee and Scientific Vice President at Bristol Myers Squibb. “The Lupus Nexus, with its DREAM platform, delivers unprecedented access to data and analytical tools, enabling researchers to accelerate the discovery and development of tailored treatments, at the same time enabling critical participation and feedback from the lupus community.”  

The LRA engaged research industry leaders Lifebit and Sano Genetics to build the DREAM. Lifebit, a global leader in genomics and health data software, will implement and manage the knowledge-exchange and analytics platform for researchers and clinicians, while Sano Genetics, a health tech company accelerating precision medicine research, will drive meaningful engagement by enabling those living with lupus to participate in research, access their research data and connect through an interactive online community.

The LRA will continue to develop and advance the Lupus Nexus as the preeminent program to transform lupus research and drug development through unprecedented information exchange capabilities. For more information, visit lupusnexus.org.

About Lupus
Lupus is a chronic, complex autoimmune disease that affects millions of people worldwide. In lupus, the immune system, meant to defend against infections, produces autoantibodies that mistake the body’s own cells as foreign, causing other immune cells to attack organs such as the kidneys, brain, heart, lungs and skin, as well as blood and joints. Ninety percent of people with lupus are women, most often diagnosed between the ages of 15-45. Black, Latinx, Indigenous, Asian and Pacific Islander people are disproportionately affected by lupus and more likely to experience severe lupus symptoms.

About the Lupus Research Alliance
The Lupus Research Alliance (LRA) is the largest non-governmental, non-profit funder of lupus research worldwide. The organization aims to transform treatment by funding the most innovative lupus research, fostering diverse scientific talent, and driving discovery toward better diagnostics, improved treatments and ultimately a cure for lupus. Because the LRA board of directors funds all administrative and fundraising costs, 100 percent of all donations support lupus research programs. Visit LupusResearch.org to learn more, and follow us on LinkedInTwitterFacebook, and Instagram.

Thanks go to the following companies for their sponsorship support of the Lupus Nexus development: Bristol Myers Squibb, GSK, AbbVie Inc., and EMD Serono Inc.

View original content to download multimedia:https://www.prnewswire.com/news-releases/lupus-research-alliance-launches-the-dream-knowledge-exchange-platform-to-accelerate-precision-medicine-in-lupus-302297752.html

SOURCE Lupus Research Alliance

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REPLY: COVU Transforms Customer Experience with Amazon Connect, Partnering with Storm Reply

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CHICAGO, Nov. 7, 2024 /PRNewswire/ — Storm Reply, an AWS Premier Consulting Partner and member of the Reply network, has successfully implemented Amazon Connect for COVU, a leader in AI-native services for insurance agencies. This integration empowers COVU to enhance its customer experience, scale operations with a growing number of AI solutions, and drive business growth with a robust and flexible contact center platform.

COVU’s contact center, the core of its operations, manages customer calls, text messages, web inquiries, and emails for numerous client agencies. As the company grew, COVU sought to replace its legacy system, which had limitations in visibility and call management. To further elevate its telephony capabilities, gain deeper insights into essential metrics like average wait times and abandonment rates, and build a foundation for rapidly developing new AI solutions, COVU partnered with Storm Reply to implement Amazon Connect, a cloud-based contact center system.

Storm Reply implemented several AI-driven features, including real-time call transcription, automated redaction of personally identifiable information (PII), and AI-powered call summaries. Additionally, sentiment analysis was integrated to help agents and supervisors proactively manage customer satisfaction.

Since implementing Amazon Connect, COVU has boosted efficiency and scalability, using AI-driven insights to handle more interactions without raising costs. Enhanced call routing and real-time insights have cut call abandonment rates by 20% and helped meet service level agreements, setting the stage for scalable growth. The integration of AWS telephony and SMS technology has further positioned COVU to quickly expand its AI capabilities, including the development of an AI voice agent that answers calls when human agents are busy, and creates tickets for operations staff, enhancing service efficiency. As a result, agent satisfaction has increased by over 250%.

Amin Zarshenas, Cofounder and Chief Product Officer at COVU  shared, “With Amazon Connect’s ability to seamlessly integrate with other AI services, we are poised to quickly launch new AI applications, drive operational efficiencies to foster business growth, and ensure success for our clients. This shift allows my leadership team and me to move beyond operational challenges and focus on strategic initiatives that fuel our company’s growth.”

Don Mishory, Managing Partner at Storm Reply, added, “By implementing Amazon Connect, we’ve empowered COVU to achieve remarkable efficiency and scalability. With AI-driven insights and advanced call routing, COVU has enhanced customer interactions while keeping operational costs steady. The integration of AWS technology has also paved the way for innovative solutions like an AI voice agent, significantly improving service efficiency and agent experience.”

Learn more about how COVU enhanced its customer experience here.

Reply

Reply [EXM, STAR: REY] specializes in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialized companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organizations across the telecom and media; industry and services; banking and insurance; and public sectors. www.reply.com

Storm Reply

Storm Reply is a global leader in cloud-based solutions and services, specializing in the design and implementation of innovative Cloud infrastructures. As an AWS Premier Consulting Partner, Storm Reply supports businesses in implementing cloud systems, including Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS). Storm Reply helps enterprises leverage the cloud to drive business transformation and growth.

COVU

COVU is a tech-enabled partner for independent insurance agencies, offering an AI-powered platform that combines advanced technology with licensed support staff, market access, and expert advice. COVU’s all-in-one solution helps insurance agencies focus on strategic growth, improve customer service, and future-proof their operations.

Press contact:

Reply
Fabio Zappelli
f.zappelli@reply.com
Tel. +390117711594

Anusha Shankar
a.shankar@reply.com
Tel. +1 3129980306

View original content to download multimedia:https://www.prnewswire.com/news-releases/reply-covu-transforms-customer-experience-with-amazon-connect-partnering-with-storm-reply-302298256.html

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Therap Enhances Person-Centered Data Collection Tools and Expands Data Submission Window to Improve Individual Service Plans and Long-Term Care within the Human Services Sector

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TORRINGTON, Conn., Nov. 7, 2024 /PRNewswire/ — Therap Services, the forefront provider of HIPAA-compliant electronic documentation solutions for organizations and agencies in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and broader human services sectors, has recently expanded its ISP Data submission window and introduced key enhancements to its data collection and reporting features. These updates offer significant benefits to service providers by enhancing the management and tracking of goals and objectives, helping to improve overall care and outcomes.

A major improvement is the extension of the ISP Data submission window from six months to 13 months. This expanded time frame offers greater flexibility for providers to submit, update, and adjust data as necessary, ensuring that documentation stays up-to-date even in complex or evolving care scenarios. This longer window allows for more comprehensive data collection and reporting, ultimately leading to more accurate tracking of individual progress.

In addition to the extended submission window, Therap has made some other enhancements to the ISP Data module, designed to make the data collection process more streamlined and user-friendly. These improvements focus on simplifying the entry of key information, enabling staff to record data more efficiently and accurately. With these updates, service providers can better monitor individual progress, make more informed decisions, and adjust care plans as needed.

The reporting features within the ISP Data module have also been enhanced to provide more meaningful and actionable insights. By improving report generation and search functionality, providers can more easily track trends, measure outcomes, and ensure compliance with regulatory requirements. These updates support providers in delivering higher-quality services by offering clearer visibility into the effectiveness of their programs.

Overall, the expanded ISP Data submission window and enhanced features empower providers to deliver better care, improving outcomes for vulnerable populations.

For more information on Therap’s comprehensive eSolution for Person-Centered services, please visit https://www.therapservices.net/products/comprehensive-esolution-for-person-centered-services/

About Therap

Therap’s comprehensive and HIPAA-compliant software is used in human services settings for documentation, communication, reporting, EVV and billing.

Learn more at www.therapservices.net

Related Links
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View original content:https://www.prnewswire.com/news-releases/therap-enhances-person-centered-data-collection-tools-and-expands-data-submission-window-to-improve-individual-service-plans-and-long-term-care-within-the-human-services-sector-302298909.html

SOURCE Therap Services

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TD Integrates with TouchBistro to Provide Payment Solution to Canadian Restaurant Owners

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TouchBistro POS and restaurant management system enables restaurant owners to manage orders, reservations, staffing, floor plan, and reconcile bills on one platform

TORONTO, Nov. 7, 2024 /CNW/ – TD Bank Group (TD) is pleased to announce a collaboration with independent software vendor, TouchBistro, enabling Canadian restaurant and food service entrepreneurs to consolidate all management and payment services into one, easy to use POS and restaurant management system. Available to all TD customers, TouchBistro provides restaurateurs with everything they need to drive sales and streamline operations through their comprehensive suite of front of house, back of house, and guest engagement technology.

“Collaborating with TouchBistro gives our merchants the ability to integrate their TD payment devices and benefit from the restaurant POS functionality and features that TouchBistro has to offer,” says Alec Morley, Senior Vice President, Canadian Small Business Banking at TD. “In turn, Merchants have the peace of mind being supported by a bank and software vendor that they know and trust, helping entrepreneurs feel at ease while managing their restaurant business.”

When it comes to paying for meals, TouchBistro’s 2024 Canadian Diner Trends Report found that 84 percent of Canadian diners prefer to settle up by using either a credit or debit card, and 76 percent of patrons prefer using a handheld payment terminal that is brought to the table.

“Offering merchants the ability to integrate their TD payment device directly with a restaurant management tool allows them to deliver what Canadian diners are looking for – ease of payment combined with enhanced customer service,” says Morley. “When things like reservations, managing orders and floor plans, plus the ability to reconcile bills are offered in one platform, restaurant staff can focus their attention on diners and delivering the quality customer service that we know Canadians are looking for.”

“TouchBistro is constantly evolving to offer best-in-class solutions to operators, and we are excited to work with TD as one of our integrated payments providers,” said Samir Zabaneh, Chairman and CEO of TouchBistro. “As we continue to be the most comprehensive all-in-one POS and restaurant management system, this collaboration is a natural fit as we expand our portfolio to offer diverse solutions that cater to Canadian operators’ unique needs.”

Offering an integrated payment solution allows merchants to improve efficiencies, generate insights about their business, ensure that payment data is secure and provide a pleasant customer experience.

For more information on the TD-integrated payment solution with TouchBistro please visit: https://www.touchbistro.com/tdintegration/

About TD Bank Group

The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or the “Bank”). TD is the sixth largest bank in North America by assets and serves over 27.5 million customers in four key businesses operating in a number of locations in financial centres around the globe: Canadian Personal and Commercial Banking, including TD Canada Trust and TD Auto Finance Canada; U.S. Retail, including TD Bank, America’s Most Convenient Bank®, TD Auto Finance U.S., TD Wealth (U.S.), and an investment in The Charles Schwab Corporation; Wealth Management and Insurance, including TD Wealth (Canada), TD Direct Investing, and TD Insurance; and Wholesale Banking, including TD Securities and TD Cowen. TD also ranks among the world’s leading online financial services firms, with more than 17 million active online and mobile customers. TD had $1.97 trillion in assets on July 31, 2024. The Toronto-Dominion Bank trades under the symbol “TD” on the Toronto and New York Stock Exchanges.

About TouchBistro

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier by providing essential front of house, back of house, and guest engagement solutions on one powerful platform. TouchBistro helps restaurateurs streamline and simplify their operations, drive sales, and deliver a great guest experience. For additional information, visit TouchBistro.com.

SOURCE TD Bank Group

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