Connect with us

Technology

Artera Announces New AI Products and Harmony Platform Enhancements

Published

on

Two New AI Co-Pilots for Staff and Insights Offered Alongside 
Multiple Artera Harmony Platform Updates

SANTA BARBARA, Calif., Oct. 18, 2024 /PRNewswire/ — Artera, the leader in patient communications and trusted partner to more than 800 healthcare organizations, unveiled its latest AI products at the Artera Heartbeat Annual Customer Conference. With a mission to make healthcare number one in customer service, Artera announced two new AI-powered products — Artera Staff AI Co-Pilot and Artera Insights AI Co-Pilots — and significant updates to its award-winning patient communications platform, Artera Harmony.

These advancements aim to enhance patient experience, streamline healthcare operations and reduce administrative burden.

Artera Staff AI Co-Pilot: 
The Artera Staff AI Co-Pilot is designed using healthcare conversational data to assist administrative staff in managing patient communications faster and more accurately. The Staff AI Co-Pilot includes four skills to improve patient communications, increase response time and reduce administrative staff burden:

Translation: Provides culturally-relevant, real-time translation for inbound patient messages and outbound staff responses using the patient’s preferred language, ensuring the language is never a barrier to care.Predictive Text: Offers real-time text suggestions to help staff respond faster and more accurately to patient inquiries.Message Shortening: Helps rewrite longer messages, optimizing the messages for brevity and clarity, and reduces the number of overall messages sent to patients.Conversation Summaries: Summarizes patient conversations, making it easier for staff to summarize and document conversation history, including saving in Electronic Health Record (EHR) systems.Available now with Artera Harmony.

Artera Insights AI Co-Pilot:
Designed to help healthcare organizations make data-driven decisions, the Artera Insights AI Co-Pilot analyzes patient engagement data to provide actionable insights and timely recommendations. Currently available are:

Smart No-Show Reports: Using predictive analytics, Smart No-Show Reports identify patients at risk for missing appointments, offering healthcare providers the opportunity to intervene, engage and ideally improve care. Available now with Artera Harmony.

Coming in Q1 2025:

Smart No-Show Inbox: Expands on the Smart No-Show Reports by visually tagging within the Inbox anyone at risk for no-shows.Smart No-Show Trigger: Automate outreach to your at-risk patient appointments leveraging Artera Triggers.Next Best Actions: Provides a dashboard inside the Staff Console to surface key insights and suggested follow-up actions.

Artera Harmony Enhancements
Artera continues to enhance Artera Harmony, the award-winning patient communications SaaS platform, leveraged by today’s leading healthcare organizations. At Artera Heartbeat’24, several new Harmony features were unveiled: 

Flows: Enables multi-step conversation sequences while leveraging Natural Language Understanding (NLU) to automate patient engagement. New reusable Message Blocks, a Template Library and Flows reporting are now natively available within Harmony.Homepage with Next Best Actions: Artera homepage with clear “action items” for users, highlighting conversations needing attention and/or general insights from engagement data.Message Categorization: Uses Machine Learning models to categorize patient communications, powering new reports, new inbox filters and new home page insights.Native Value Reports: Analytics infrastructure built directly into Artera’s product, putting performance benchmarking, ROI reporting and greater reporting capabilities at the fingertips of staff users.Available now with Harmony.

Coming in Q1 2025:

Smart Inbox: An enhanced inbox UI/UX that allows staff to manage larger patient populations.

About Artera Heartbeat 
Artera Heartbeat is Artera’s premier customer conference for healthcare leaders seeking to transform patient communication. The event brings together industry experts, thought leaders and Artera customers to discuss the future of healthcare communication and showcase the latest innovations from Artera, Artera customers and Artera Marketplace Partners. Attendees benefit from hands-on workshops, visionary keynote sessions, affinity sessions with like-minded leaders and exclusive access to the latest product updates from Artera.

About Artera 
Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 800+ healthcare systems and federal agencies to facilitate approximately 2 billion communications annually, reaching 100+ million patients. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for five consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach.

For more information, visit www.artera.io.

Forward-looking statements: These statements are based on current information and are subject to change without notice. They may not be accurate or reliable, and actual events may differ from those projected.

Disclaimer of responsibility: The company is not responsible for the correctness, completeness, or accuracy of the statements. The company also excludes claims for damages based on the press release.

Right to make changes: Artera reserves the right to make changes without notice in design, specifications, and models. The only warranty Artera makes is the express written warranty extended on the sale of its service(s) and/or product(s).

View original content to download multimedia:https://www.prnewswire.com/news-releases/artera-announces-new-ai-products-and-harmony-platform-enhancements-302280616.html

SOURCE Artera

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Technology

Turning Rock Partners Announces Successful Exit of MedShift

Published

on

By

NEW YORK, Oct. 18, 2024 /PRNewswire/ — Turning Rock Partners (“TRP” or “Turning Rock”), a private investment firm based in New York, announced the realization of its $45 million investment in MedShift (the “Company”). The Company is a founder owned and led medical technology software provider based in Charlotte, NC. Turning Rock’s structured loan to the Company was fully realized through a full payoff of its obligations as the Company shifts to long term capital for growth.

TRP announced the realization of its $45 million investment in MedShift.

“Turning Rock is pleased to announce that MedShift has accomplished a new round of institutional debt financing that will drive its growth for the future,” said Turning Rock Senior Managing Director Erin Andrew. “We were pleased to partner with the Company on its expanding equipment and technology investments. Its next phase of growth will be driven by its exceptional management team. Our model of providing transitional capital to growing founder led companies was demonstrated here.”

Turning Rock Partners targets debt, equity and hybrid investments in underserved or capital constrained lower-middle market businesses in North America. TRP structures bespoke financing solutions for companies across the private market landscape.

“We thank Turning Rock for its support which enabled us to expand our investments in technology and team to realize strong growth,” said MedShift CEO Joe Gasque.

Turning Rock’s structured loan to the Company was contributed in April of 2023 as part of a broader $108M financing round led by management and existing shareholders.

About Turning Rock Partners:
Turning Rock Partners (TRP) targets debt, equity and hybrid investments in underserved or capital constrained lower-middle market businesses in North America. TRP structures bespoke financing solutions for companies across the private market landscape. For more information, please visit Turning Rock Partners’ website: www.turningrockpartners.com. For Turning Rock investor relations, please contact investor@turningrockpartners.com.

About MedShift:

Founded in 2015 and headquartered in Charlotte, NC, MedShift leads the healthcare sector with innovative SaaS solutions aimed at transforming medical manufacturing. At the core of MedShift’s success is its robust Software offerings, designed to empower the industry with cutting-edge tools for operational efficiency and growth. Through platforms like Velocity, a comprehensive SaaS solution, and Pulse IoT, a connected device ecosystem, MedShift leverages data and technology to enhance business performance and streamline workflows.

Media Contact:
Kate Shepherd, Kate@KateShepherdCommunications.com

View original content:https://www.prnewswire.com/news-releases/turning-rock-partners-announces-successful-exit-of-medshift-302280821.html

SOURCE Turning Rock Partners

Continue Reading

Technology

GOOD HOUSEKEEPING CELEBRATED 115th ANNIVERSARY OF ICONIC GOOD HOUSEKEEPING SEAL WITH EXCLUSIVE TOURS OF THE GOOD HOUSEKEEPING INSTITUTE

Published

on

By

Guests Experienced Hands-on Lab Activations and Engaged with GH Seal Holding Brands

TODAY Co-Host Al Roker Signed Copies of His New Cookbook, Al Roker’s Recipes to Live By

NEW YORK, Oct. 18, 2024 /PRNewswire/ — The Good Housekeeping Institute opened its doors to celebrate the 115th anniversary of the iconic Good Housekeeping Seal on October 8 with exclusive tours of the GH Labs and the famed GH Test Kitchen. Content creators and guests met GH scientists and analysts, experienced hands-on lab activations and shopped the GH Institute Seal Marketplace, to engage with brands that have earned the GH Seal. TODAY Co-Host Al Roker welcomed guests at the event and signed copies of his new cookbook, Al Roker’s Recipes to Live By.

Good Housekeeping celebrated the 115th Anniversary of the GH Seal with hands-on-lab activations and GH Institute tours.

During the luncheon, Good Morning America Lifestyle Contributor Lori Bergamotto interviewed Good Housekeeping Editor-in-Chief Jane Francisco, for a behind the scenes look at the Seal’s rich history and why the Seal remains such a trusted emblem today.

“Since 1909, when Good Housekeeping first coined the term “Seal of Approval,” Good Housekeeping’s Lab experts have evaluated thousands of products, including toys, mattresses, appliances, cars and more, setting the standard for quality and reliability and becoming one of America’s most trusted and influential consumer emblems,” says Good Housekeeping Editor-in-Chief Jane Francisco. “Now more than ever consumers are looking for products that work and are worth their money. Our Lab experts stand behind all of our Seal holding products (and their claims), and we back each one with our signature limited warranty. If an item with the GH Seal does not live up to its promise, our team will help fix the issue — on our dime.”

Founded in 1900, the Good Housekeeping Institute was, at first, called the Good Housekeeping Experiment Station. The staff at the GH Experiment Station tested products and housekeeping methods and published articles about their discoveries and observations. In December 1909, with the beginning of the “Tested and Approved List” of all household products that were found to meet the Institute’s standards of excellence. Good Housekeeping’s Seal became so well known that it has become part of the lexicon with celebrities, governments, manufacturers, basically — everyone — using it.

Not every product that applies for the Seal receives it. The scientists in the Good Housekeeping Institute rigorously evaluate every product that applies to make sure that it performs well and that it does everything it promises, both on its packaging and in its advertisements.

Event partners included: Brooklinen, BÉIS, Bush’s, Cascade, Downy, Swiffer, Dawn, Febreze, Fishers Finery, Little Journey, Mary Kay, Mowi, Mr. Clean, STEM, Tide, Tidy Cats and Weiman.

About Good Housekeeping
Celebrating 139 years, Good Housekeeping (GoodHousekeeping.com) is a leading lifestyle media brand inspiring a monthly audience of 53+ million readers to discover genius innovations, delicious ideas, style-savvy trends, compelling news and best-in-class products for their homes, families and themselves. The Good Housekeeping Institute’s state-of-the-art labs combined with Good Housekeeping’s seasoned editorial talent is unparalleled. Staffed by top engineers, scientists and technology experts, the GH Institute tests and evaluates thousands of products each year for the magazine, website and for the Good Housekeeping Seal and the Green Good Housekeeping Seal, which are among the most recognized and trusted consumer icons in the world today. Good Housekeeping, which also has five international editions, is published by Hearst Magazines, a unit of Hearst, a leading global, diversified media, information and services company. Hearst Magazines, the world’s largest lifestyle publisher, has a portfolio of more than 25 powerful brands in the U.S. that inspire and entertain audiences across all media platforms. Hearst Magazines’ print and digital assets reach 150 million readers and site visitors each month — 57% of all millennials and 53% of all Gen Z adults over the age of 18 (Source: comScore/Simmons Multi-platform fusion 5-23/S23). The company publishes more than 200 magazine editions and 175 websites around the world. Follow Good Housekeeping on Facebook, Instagram, Twitter, Pinterest, TikTok and on the Inside the Institute blog.

View original content to download multimedia:https://www.prnewswire.com/news-releases/good-housekeeping-celebrated-115th-anniversary-of-iconic-good-housekeeping-seal-with-exclusive-tours-of-the-good-housekeeping-institute-302280827.html

SOURCE Good Housekeeping

Continue Reading

Technology

AI/R Announces 2025 IPO Plans as AI Revolution Accelerates

Published

on

By

SAN FRANCISCO, Oct. 18, 2024 /PRNewswire/ — AI/R, a leading AI platforms and services company, has announced plans to go public in 2025. As a global provider of artificial intelligence innovation to clients including Toyota, BP, and Nestlé, the company projects over $350 million in revenue for 2024, positioning itself for its next growth phase.

“We are ready,” said Gil Torquato, Chairman of AI/R representing UOL, the company’s primary investor. “The company has been profitable since day one, allowing us to invest in growth acceleration.”

The total addressable market for AI in services is in the trillions of dollars, according to a new report by Sequoia Capital calling the opportunity “service-as-a-software.” Sequoia, one of the largest venture and growth investment firms, famous for their investment in Apple in 1978, is now saying “service-as-a-software” will challenge the software development and digital transformation services sector to go from a labor to a platforms business model.

This is where AI/R’s platforms and execution capabilities come in and seem completely aligned with the “service-as-a-sofware” vision. Founded as Compass UOL, AI/R has evolved to position itself at the forefront of the AI revolution, providing its own proprietary AI platforms and services across industries. AI/R also operates six brands that specialize in providing AI innovation through the engineering of enterprise applications and digital products for customers in financial services, consumer goods, retail, telco and utilities: Avenue Code, Compass UOL, Edgy, Everymind, Invillia, and Webjump. 

“AI/R is committed to making AI accessible and transformational for every enterprise we work with,” said Alexis Rockenbach, Global CEO of AI/R. “Our evolution into an AI-platforms business underscores our dedication to leading this revolution and helping our customers achieve unprecedented growth and efficiency through AI.”

The company’s strategic acquisitions in the U.S. and abroad have solidified its global presence, particularly in North America, where AI/R now generates half its revenue. Headquartered in San Francisco, the company serves iconic brands in e-commerce, finance, and technology.

Toyota is doubling its investments with AI/R in 2024, said Alex Pham, research development chief architect at Toyota North America in a Forbes interview this month. The automaker relies on AI/R’s services to test out AI projects in different cloud environments, leveraging the company’s relationships with cloud providers like Amazon Web Services. Toyota is also considering using AI/R platforms and tools for logistics and supply chain management.

AI/R is positioning itself beyond the experimental phase of AI, which still accounts for a large portion of companies using AI tools. While last year around 95 percent of companies operated AI only at an experimental level, that number of initiatives that don’t make it to production, has now dropped to 80 percent, reckons Rockenbach. In contrast, AI/R has moved beyond experimentation with its AI Cockpit platform, which has enabled its clients to accelerate their software development life cycle and has made a tangible contribution to their business growth.

About AI/R

AI/R, based in California, is an AI company at the forefront of the AI-driven revolution of global enterprises, investing in its own groundbreaking AI platforms, AI accelerators, and AI powerhouse service brands. Its own AI flagship products, as AI Cockpit and others, are redefining the software lifecycle and multi-agent system development. With over 6,000 AI and digital platform specialists across our powerhouse brands – Avenue Code, Compass UOL, Edgy, Everymind, Invillia, and Webjump – AI/R is reshaping industries and setting new standards for AI-powered business innovation and productivity. AI/R’s mission is to revolutionize software engineering and agentic AI application development worldwide, making the AI revolution possible in every industry.

View original content:https://www.prnewswire.com/news-releases/air-announces-2025-ipo-plans-as-ai-revolution-accelerates-302280829.html

SOURCE AI/R Group

Continue Reading

Trending