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Deloitte Analysis: Consumer Demand for Virtual Health Outpaces Market Offerings

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Ninety-four percent of consumers want virtual health, yet nearly 50% of health systems are providing the same or fewer virtual visits compared to two years ago

NEW YORK, Oct. 16, 2024 /PRNewswire/ — 

Key takeaways

Ninety-four percent of consumers are willing to return for virtual health visits in the future — up from 80% of consumers surveyed in 2020.Meanwhile, nearly 50% of health systems surveyed say they offer the same or fewer virtual visits today compared to 2022 with some ending virtual visits completely.Eighty-two percent of health system executives would be willing to expand virtual care services if reimbursement rates were equivalent to in-person care.Forty-three percent of millennials and 33% of Gen Z surveyed say they would switch their doctors if virtual visits are not offered.

Why this matters
Today’s health care consumers are accustomed to highly personalized virtual experiences, and they’re willing to switch providers to get it. The findings from Deloitte’s latest report, “The growing disconnect between virtual health availability and consumer demand,” underscore a gap in health care systems’ understanding of today’s health care consumer. The report shows that 40% of health care systems reduced or discontinued virtual visits because they perceived low patient interest. While the report indicates additional reasons health systems are reducing virtual visits, Deloitte suggests that virtual health has the potential to be a profitable growth area at a time when health systems need it most and presents opportunities to improve patient experience and access to care.

Convenience and cost are driving consumers to go virtual  
In today’s fast-paced world, many consumers expect the flexibility of conducting their day-to-day activities  virtually— whether it’s working, managing finances, or shopping. The demand for convenience in health care is apparent with Deloitte’s survey showing patients increasingly seeking virtual appointments as a more flexible and accessible option. The ability to schedule appointments at convenient times, avoid travel and reduce wait times is appealing to more health care consumers who value efficiency and convenience.

Convenience is the No. 1 reason why consumers are choosing virtual health visits over in-person appointments. People favored more flexible appointment times (64%), the elimination of travel to get to the appointment (44%), and shorter wait times (37%).Cost was another benefit to consumers, with one-third saying virtual visits are more cost effective for them considering expenses like time off from work, transportation, parking and childcare.Flexibility is important, as 1 in 4 survey respondents are willing to switch doctors to get access to virtual care.More Hispanic (38%) and Black (29%) respondents would consider switching doctors to ensure the availability of virtual visits than white (21%) and Asian (17%) respondents.

Key quote
“Health care consumers today  appear to feel empowered, and  many are seeking experiences with providers that can deliver personalized care when, where and how they want to receive it. Our research suggests that some patients are willing to change providers if they don’t offer virtual health, so this should be a clear signal to health care systems that the needs and preferences of their consumers  should be understood and acted upon.”

—     Urvi Shah, principal, Life Sciences and Health Care, Deloitte Consulting LLP

Clinician resistance and reimbursements hindering virtual health growth
Provider adoption of virtual care has been hindered by several challenges:

Low interest among physicians and clinical teams remains a challenge, with 60% of health system executives citing this as the main factor.Inadequate reimbursement rates and changes in payment incentives: (82%) of health system executives would be willing to expand virtual care services if reimbursement rates were equivalent to in-person care.Health system executives also say they were influenced by what they perceived to be low patient interest (40%).

Key quote
“Despite these challenges, the growing consumer demand for virtual health presents a significant opportunity for health care systems. There are operational strategies that can enhance the profitability of virtual health, even with lower payments. The concept of Smart Hospital of the future is no longer a sci-fi concept — it’s here and starting with immersive experiences with virtual reality and a wide variety of tech and digital tools and can only expand access and reduce obstacles from a health equity standpoint.”

—     Anwesha Dutta, managing director, Smart Hospital of the Future Leader and Tech Strategist, Health Care Consulting, Deloitte Consulting LLP

Consumer-centric growth opportunity for health systems
The increasing demand for virtual health underscores a need for health systems to prioritize new strategies, operations capabilities and technologies to transform care delivery, attract and retain patients and improve margins. However, challenges such as limited access to capital and increased scrutiny on return on investment should be addressed. Overcoming these obstacles will be important for health systems to capitalize on the opportunities presented by virtual health and transform health care delivery centered around the patient experience.

About the surveys
In July 2024, the Deloitte Center for Health Solutions conducted a survey of more than 2,000 U.S. consumers to understand their experiences with virtual health care. To understand health systems’ perspectives, the Center for Health Solutions surveyed 51 U.S. health system executives about their virtual health strategies.

About Deloitte
Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 8,500 U.S.-based private companies. At Deloitte, we strive to live our purpose of making an impact that matters by creating trust and confidence in a more equitable society. We leverage our unique blend of business acumen, command of technology, and strategic technology alliances to advise our clients across industries as they build their future. Deloitte is proud to be part of the largest global professional services network serving our clients in the markets that are most important to them. Bringing more than 175 years of service, our network of member firms spans more than 150 countries and territories. Learn how Deloitte’s approximately 460,000 people worldwide connect for impact at www.deloitte.com.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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SOURCE Deloitte

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Arbital Health and Quartet Health Partner to Expand Severe Mental Illness Value-Based Care Arrangements

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Partnership helps Quartet grow its Whole Health program for mental health patients. 

SAN FRANCISCO, Oct. 16, 2024 /PRNewswire/ —  Arbital Health, a technology company dedicated to advancing the healthcare industry’s shift to value-based care, today announced a continued long-term strategic collaboration with Quartet Health, an industry-leading value-based behavioral healthcare company, to drive the growth and success of its Whole Health program, along with other key strategic initiatives.

Mental health inequities contribute to significant societal costs in the U.S. One study estimates the size of this in 2024 to be $477.5 billion when factoring in avoidable medical costs, premature death, and productivity loss.1  By helping design and monitor outcomes-based contracts, Arbital aims to support Quartet’s Whole Health program that reduces costs and improves patient outcomes for those affected with serious mental illness (SMI).

“Arbital Health’s actuarial expertise, collaborative approach, and deep understanding of value-based care contracting made them well suited for Quartet’s Whole Health program,” said Dr. Michael Lipp, Quartet’s Chief Medical Officer. “They have been an excellent partner, and have allowed us to deepen our capabilities as we grow our Whole Health program.”

Quartet’s Whole Health program is a unique, whole-person care delivery solution that features a fully integrated physical and behavioral health model, providing wraparound care services for people with severe mental illness at no additional cost to patients. The program is designed to drive total cost of care (TCoC) reduction and includes developing the financial and contracting structure with clients to realize and measure these savings. Arbital’s actuarial analytical support has been invaluable in helping Quartet drive these initiatives with current and prospective clients.

“Arbital’s team is extremely collaborative and supportive,” said Dr. Lipp. “Their partnership has allowed us to analyze opportunities, support us through value-based contracting, and provide the actuarial expertise needed for the execution and expansion of this program.”

“We are excited to continue our journey with Quartet to help create a world where every person with a mental health condition will get the care they need,” said Andrew Mackenzie, Chief Science Officer at Arbital Health. “Untreated mental health conditions result in worse outcomes for patients, payers, and providers and exacerbate other disease areas. Accurately measuring the financial impact associated with appropriate treatment will allow for greater deployment of better value-based care for patients with mental health conditions.  That, in turn, will allow providers to serve these patients better and will improve payer economics.”

Arbital is a neutral third-party partner that leverages actuarial science validated platform capabilities, and specialized actuarial expertise, to simultaneously support payers, providers, point solutions, employers, and value-based care enablers throughout every stage of value-based care.

About Quartet Health
Quartet Health is a leading value-based behavioral healthcare enablement and delivery company. Our goal is to improve lives through quality, whole-person care for those with behavioral healthcare needs. Quartet is a trusted partner of health plans, health systems, and community mental health centers in 39 states across the country. We identify people in need of care and connect them directly to high-quality providers, including Quartet’s own medical group. For more information, visit Quartet Health.

Quartet Health will be attending HLTH 2024.  For more information, reach out to Quartet Vice President and General Manager, Bill Shatraw: wshatraw@quartethealth.com

About Arbital Health
Arbital Health’s vision is to become the neutral third-party adjudicator of outcomes-based contracts, unlocking and accelerating the $1 trillion shift to value-based care in the U.S. healthcare system.  We aspire to be the trusted umpire adjudicating every outcome-based contract in healthcare, whether contracts are between life sciences companies and payers, payers and providers, or employers and digital health companies.  We will make it simple to adjudicate contracts and unlock the trillion-dollar shift to value-based care.  In doing so, we will help to solve healthcare’s biggest problem.  For more information, and to explore career opportunities available, visit Arbital Health or follow on LinkedIn.

Arbital Health, co-founded by Travis May and Brian Overstreet, launched in November 2023 and recently announced its $10M Series A Financing Round and the acquisition of Santa Barbara Actuaries.

Arbital Health will be attending HLTH 2024 at Booth 4622, showcasing its platform and advisory services. For more information, visit Arbital Health HLTH conference 2024. 

CONTACTS

Media Contact for Quartet Health

Dustin Diehl
press@quartethealth.com

Media Contact for Arbital Health

Jesica Freeman
press@arbitalhealth.com

1. Deloitte. “Breaking the economic burden of mental health inequities: The cost of mental health disparities in the United States.” Deloitte Insights, 2024. https://www2.deloitte.com/us/en/insights/industry/health-care/economic-burden-mental-health-inequities.html.

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SOURCE Arbital Health

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Prosper Named 2024 “Best Consumer Lending Solution” by Finovate Awards

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SAN FRANCISCO, Oct. 16, 2024 /PRNewswire/ — Prosper Marketplace, the first peer-to-peer lending platform in the United States, has been recognized as the winner of the 2024 Finovate Awards’ Best Consumer Lending Solution category. This award honors financial institutions that excel in the field of consumer lending by offering quality products and an exceptional digital experience.

With the expansion of its suite of services and products over the past six years, Prosper has provided access to over $28 billion in funds for borrowers since inception through personal loans issued by WebBank, home equity lines of credit and loans, and the Prosper® Card. Prosper’s commitment to bridging gaps in access to credit, promoting financial health, and encouraging financial literacy exemplifies the company’s impact on the industry as a responsible lending platform fostering financial inclusion and well-being.

“Customers, more now than ever, need innovative and trustworthy solutions to meet their financial goals and prepare for the future,” said David Kimball, CEO of Prosper. “Our commitment to transparency, security, responsible lending practices and a convenient, user-friendly experience for borrowers and lenders allows us to stand out in the space. We are proud to receive this accolade from Finovate as we continue on our mission to advance financial well-being by providing affordable financial solutions to consumers across the credit spectrum.”

For a full list of this year’s Finovate Award winners, visit here.

This award recognition follows the company’s recent announcement that it has helped more than 2 million customers, a significant milestone. For more information about Prosper and its award-winning consumer lending solutions, visit prosper.com.

About Prosper

Founded in 2005, Prosper introduced U.S. consumers to an innovative new approach to personal finance called peer-to-peer lending. Almost twenty years later, Prosper has helped over 2 million customers achieve financial well-being through a comprehensive suite of products.

Prosper’s flagship personal loan marketplace continues to offer a unique value for borrowers and investors alike. Home equity loans and lines of credit through Prosper provide homeowners a range of options and choices for tapping into the equity they’ve worked hard to build. The Prosper® Card supports people seeking access to credit and flexibility in managing their finances.

Regardless of the product, Prosper is dedicated to meeting people where they are in their financial journey, in order to advance their financial well-being. Learn more at www.prosper.com.

All personal loans made by WebBank.

The Prosper® Card is an unsecured credit card issued by Coastal Community Bank, Member FDIC, pursuant to license by Mastercard® International.

All home equity products are underwritten and issued by Prosper’s Lending Partners. Please see your agreement for details.

Prosper Marketplace, Inc. NMLS# 111473
Licensing & Disclosures | NMLS Consumer Access

Prosper Funding LLC
221 Main Street, Suite 300 | San Francisco, CA 94105
© 2005-2024 Prosper Funding LLC. All rights reserved.

Equal Housing Lender

CONTACT:
Laura Marvin
JConnelly
prosperpr@jconnelly.com 
973-349-2959

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Phishing Protection Market Size Worth $5.94 Billion, Globally, by 2031 – Exclusive Report by The Insight Partners

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The phishing protection market size is expected to reach US$ 5.94 billion by 2031 from US$ 2.39 billion in 2023 to record a CAGR of 12.1% from 2023 to 2031.

NEW YORK, Oct. 16, 2024 /PRNewswire/ — According to a new comprehensive report from The Insight Partners, the global phishing protection market is observing significant growth owing to increasing sophistication and frequency of phishing attacks and stringent regulatory compliance requirements. Browse Detailed Insights: https://www.theinsightpartners.com/reports/phishing-protection-market

The report runs an in-depth analysis of market trends, key players, and future opportunities. In general, the phishing protection is applicable to a vast array of verticals that are expected to register strength during the coming years.

Download Sample Report: https://www.theinsightpartners.com/sample/TIPRE00039082/

Overview of Report Findings:

Market Growth: The global phishing protection market size is expected to reach US$ 5.94 billion by 2031 from US 2.39 billion in 2023, at a CAGR of 12.1% during the forecast period. The scope of the term phishing has extended beyond the practice of stealing America Online (AOL) accounts to include all sophisticated cyber threats targeting individuals and organizations worldwide. The phishing protection market is mature yet developing, as effective phishing protection solutions need to counter increasingly sophisticated threats. These solutions range from e-mail security to web filtering tools for user training platforms. They also include threat intelligence services. Moreover, the importance of phishing protection continues to grow with the acceleration of digital transformation across industries and the growing prevalence of the remote work model.Increasing Sophistication and Frequency of Phishing Attacks: Phishing techniques have become more sophisticated, as attackers now leverage artificial intelligence (AI) to draft convincing e-mails. They also use deepfake technology for voice phishing. They can use social media to run thorough research on targets. Moreover, the financial implications of phishing attacks have grown exponentially in recent years. Business e-mail compromise (BEC) is a sophisticated scam involving fraudulent transfers of money belonging to businesses or different individuals associated with an institution. In 2022, the FBI’s Internet Crime Complaint Center (IC3) had 21,832 BEC complaints, with total adjusted losses exceeding US$ 2.7 billion, which signifies the need for advanced phishing solutions. In 2022, Uber experienced a significant data breach when an attacker used social engineering to phish an employee’s credentials. The 2021 Colonial Pipeline ransomware attack that disrupted fuel supplies across the Eastern US began with a phishing e-mail. An increasing number of such incidences are inspiring organizations to prioritize phishing protection.Stringent Regulatory Compliance Requirements: Governments and regulatory bodies across the world are actively designing and implementing serious data protection regulations. For instance, the GDPR imposed in the European Union in 2018 contains provisions for heavy penalties when there is an invasion of personal information privacy; these also include breaches resulting from phishing attacks. In 2021, the US Executive Order on Improving the Nation’s Cybersecurity emphasized the need for enhanced cybersecurity measures in federal agencies, stressing the importance of secured supply chains with the help of improved defense mechanisms against phishing attacks. Countries such as Brazil (with LGPD), China (with PIPL), and India (with proposed data protection laws) are following compliance regulations, which creates a global trend toward stricter data protection regulations.
Identify The Key Trends Affecting This Market – Download Sample PDF: https://www.theinsightpartners.com/sample/TIPRE00039082/Geographical Insights: In 2023, North America led the market with a substantial revenue share, followed by Europe and Asia Pacific. Asia Pacific is expected to register the highest CAGR during the forecast period.

Market Segmentation:

Based on offering, the global phishing protection market is segmented into solution and service. The solution segment held a larger phishing protection market share in 2023.Based on deployment, the market is categorized into on-premise and cloud. The cloud segment held the largest phishing protection market share in 2023.Based on type, the global phishing protection market is divided into email-based phishing and non-email-based phishing. The email-based phishing segment held the largest share of the phishing protection market in 2023.Based on enterprise size, the market is classified into large enterprise and small and medium enterprise (SMEs). The large enterprise segment held the largest share of the phishing protection market in 2023.Based on vertical, the market is classified into BFSI, media and entertainment, IT and telecom, retail and e-commerce, government and public sector, and others. The BFSI segment held the largest phishing protection market share in 2023.The phishing protection market is segmented into five major regions: North America, Europe, APAC, Middle East and Africa, and South and Central America.

Purchase Premium Copy of Global Phishing Protection Market Growth Report (2023-2031) at: https://www.theinsightpartners.com/buy/TIPRE00039082/

Competitive Strategy and Development:

Key Players: A few major companies operating in the phishing protection market include Microsoft Corp, Barracuda Networks Inc., SlashNext Inc., IRONSCALES LTD, Proofpoint Inc., Mimecast Services Limited, Open Text Corp, Paubox Inc., Trustwave Holdings Inc., and Cisco Systems Inc.Trending Topics: AI enhanced phishing attacks, increased focus on insider threats, advanced email security tools, among others.

Global Headlines on Phishing Protection:

“Simplified Zero Trust security with the Microsoft Entra Suite and unified security operations platform””Cisco Security Cloud Vision Comes to Life, Transforming Enterprise Defenses””OpenText Buys Cybersecurity MDR Platform””Barracuda expands email security to India

North America dominated the phishing protection market share in 2023, followed by Europe and Asia Pacific. Phishing has become one of the most significant concerns associated with the Internet. Over 300,000 phishing incidents were reported in the US by the Internet Crime Complaint Center of the FBI in 2022. Artificial intelligence (AI) technologies, along with machine learning, have gained considerable popularity in detecting incidences of fraudulent activities before they cause any serious damage. For instance, Microsoft developed Office 365 Advanced Threat Protection, where AI is used for analyzing millions of e-mails to identify possible risks. As per a report published by Zscaler, Inc., the US, the UK, and India are the most heavily affected countries by phishing scams, as they accounted for 55.9%, 5.6%, and 3.9% of the global total in 2023. Such high incidences can be due to the increasing usage of electronic devices in these countries.

Obtain Analysis of Key Geographic Markets – Download Report PDF: https://www.theinsightpartners.com/sample/TIPRE00039082/

Cloud-based phishing protection services have become popular in North American countries, particularly among small and medium-sized enterprises (SMEs). In 2023, the Midwest University administration had Barracuda’s cloud-based e-mail security solution in place to prevent students and lecturers from being victims of cybercrimes, particularly phishing. According to The State of Phishing report published by Proofpoint in 2023, the company’s services could identify and stop more than 10 million phishing e-mails in the US on a daily basis. Companies in the phishing protection market in North America are looking forward to harnessing the capabilities of AI-driven behavior analysis and implementing improved user authentication methods to stay ahead of emerging threats.

According to a report released by SlashNext Inc., a phishing protection company, there has been a 1,265% increase in phishing attacks from the fourth quarter of 2022 to the end of the third quarter of 2023. In addition, regulatory bodies across the world hold organizations accountable for data breaches resulting from phishing attacks. The General Data Protection Regulation (GDPR) in Europe and similar laws worldwide have imposed hefty fines on them for inadequate cybersecurity measures. These actions drive investment in the phishing protection market. As a result, different enterprises and institutes, among others, are leveraging machine learning (ML) and AI to analyze and identify phishing patterns. This proactive approach allows them to predict attacks before their occurrence and helps them automate response strategies. Deploying e-mail filtering solutions can significantly reduce phishing attempts. The escalation in phishing attacks has driven organizations to invest heavily in multilayered phishing protection solutions. In addition, training staff members on ways to identify e-mail samples that could lead to phishing scams allows them to incorporate advanced threat intel into their security platforms. Thus, the increasing sophistication and frequency of phishing attacks fuel the phishing protection market growth.

Want More Information about Competitors and Market Players? Get Sample PDF: https://www.theinsightpartners.com/sample/TIPRE00039082/

Conclusion:

Phishing Protection refers to the technologies, strategies, and solutions designed to detect, prevent, and mitigate phishing attacks. Phishing is a form of cyber-attack wherein malicious malware attempts to deceive individuals into revealing sensitive information, including login credentials or bank and other financial details, by posing as legitimate entities through various digital communication channels. Different techniques employed by phishing protection solutions aim at identifying, avoiding, and minimizing fake approaches that are used by fraudsters to acquire vital data through misleading online messages. The phishing protection market has seen significant growth in recent years owing to factors such as the increasing sophistication of phishing attacks, introduction of higher security standards through stringent data protection regulations, and growing awareness of cybersecurity threats. Key trends in the market include the integration of artificial intelligence and machine learning for improved threat detection and the adoption of multi-layered security approaches. Further, the continued digitalization of operations by organizations is likely to create substantial opportunities for the phishing protection market growth. As phishing tactics continue to evolve with technological advancements, the market is expected to see innovation with a greater emphasis on proactive intelligence-driven protection strategies.

Require A Diverse Region or Sector? Customize Research to Suit Your Requirement: https://www.theinsightpartners.com/inquiry/TIPRE00039082/

The report from The Insight Partners, therefore, provides several stakeholders—including component providers, system technology integrators, system manufacturers and others—with valuable insights into how to successfully navigate this evolving market landscape and unlock new opportunities.

Related Report Titles:

Data Protection as a Service Market Strategies, Top Players, Growth Opportunities, Analysis, and Forecast by 2031Data Protection Market Size and Forecasts (2021 – 2031)GDPR Compliance Software Market Size and Forecasts (2021 – 2031)GDPR Assessment Tools Market Size and Forecasts (2021 – 2031)Spear Phishing Market Size and Forecasts (2021 – 2031)Cybersecurity Market Growth Report – Analysis & Forecast 2030Content Protection Solution Market Size and Forecasts (2021 – 2031)Security Software Market Analysis and Forecast by Size, Share, Growth, Trends 2031Email Security Market Size and Forecasts (2021 – 2031)Cloud Email Security Market Size and Forecasts (2021 – 2031)

About Us:

The Insight Partners is a one stop industry research provider of actionable intelligence. We help our clients in getting solutions to their research requirements through our syndicated and consulting research services. We specialize in industries such as Semiconductor and Electronics, Aerospace and Defense, Automotive and Transportation, Biotechnology, Healthcare IT, Manufacturing and Construction, Medical Device, Technology, Media and Telecommunications, Chemicals and Materials.

Contact Us:

If you have any queries about this report or if you would like further information, please contact us:

Contact Person: Ankit Mathur
E-mail: ankit.mathur@theinsightpartners.com
Phone: +1-646-491-9876
Press Release: https://www.theinsightpartners.com/pr/phishing-protection-market

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