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boost.ai Launches AI-Powered CX Insights, Revolutionizes Analysis of Customer Interactions

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Three New Features Enable Automatic Review and Deeper Analysis of Every Customer Interaction with Virtual Agents.

SANDNES, Norway, Oct. 8, 2024 /PRNewswire/ — boost.ai today announced the launch of AI-powered CX Insights, a trio of new features to its conversational AI solution that enables enterprises to better analyze customer interactions and improve customer experience. At its core, AI-powered CX Insights enables automatic review of every single conversation a virtual agent has with customers and provides enterprises with detailed, actionable insights. The new level of transparency will increase enterprises’ capacity to execute data-driven changes in their customer experience and react to emerging trends and customer issues in real time.

For most enterprises, measuring and improving customer experience remains a tedious challenge, and those that try can only manage to do a cursory job. Traditional methods for analyzing automated conversations like manual reviews, basic performance metrics, and customer satisfaction (CSAT) surveys provide a fragmented view of customer interactions, and can often be misleading or inefficient. Manual reviews are time-consuming and inconsistent, while metrics such as completion and containment rates offer little insight into whether customers actually received the support they needed. CSAT surveys, though useful, often fail to link feedback to specific conversations, making it difficult to drive real improvements.

Boost.ai’s AI-powered CX Insights eliminate these challenges by providing an end-to-end solution that automatically reviews every customer conversation and empowers enterprises with deep visibility into the true quality of interactions. The result is a continuous, data-driven improvement of the customer experience with a level of insights not yet seen in this industry.

“Since day one, we’ve been committed to transparency and control in our platform, providing businesses with a simple-to-use, and highly intelligent way of introducing AI to their existing CX model. Today, we’ve delivered a tool that shows them how well their virtual agents are performing and will assist in improving the customer journey like never before,” said Jerry Haywood, CEO of boost.ai. “The future of CX lies in the conversations consumers today have every day with brands across the globe, across every channel. This tool will enable enterprises in any industry, even the most regulated, to clearly answer whether they’re delivering a world-class experience to every customer, and what to change if they aren’t already.”

The three capabilities that make up AI-powered CX Insights are:

AI Review; Automates the process of analyzing every customer conversation, ensuring consistency and efficiency without manual effort. By leveraging a dedicated algorithm with a uniquely trained Large Language Model (LLM), it evaluates conversations in-depth, reviewing the context, intent, and relevance of responses.Actionable Metrics: Tracks and categorizes the outcome of every conversation, offering clearer insights into why customer interactions were automated or escalated to a human agent. Actionable metrics allow businesses to go beyond basic measures like containment and completion rates to ensure customers are receiving the right answers and support.Conversation Insights: Provides an upgraded suite of visuals displaying detailed CX metrics and trends across all interactions, eliminating guesswork and enabling data-driven decisions. Conversation Insights enables enterprises to continuously refine their virtual agent performance to improve customer experience over time.

“In the world of customer experience, every conversation matters. Today, virtual agents need to go beyond just following an automated conversation flow, they need to deliver a positive experience for every customer, delivering accurate responses and building customer trust,” said Henry Iversen, Co-Founder and CCO of boost.ai. “This launch marks a significant shift in our industry and is a key part of our broader vision. Looking ahead, we envision a future where customer experience is entirely conversation-driven, and this is a major step forward to achieving it.”

AI-powered CX Insights will become generally available for boost.ai customers in early November. To see the new features in action, and to learn more about how they can transform your conversational review capabilities, check out this video.

About boost.ai
boost.ai is a global leader in conversational AI optimized for scale. Leveraging the best of generative AI and traditional CAI, boost.ai is pioneering an era of broad-scope hybrid virtual agents to responsibly deliver the most advanced voice and chat solutions on the market. Platform architecture, and other guardrails ensure customers across regulated industries, banks, credit unions, and insurance firms, onboard market-leading virtual agents without increasing risk. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, and more. Learn more at boost.ai.

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View original content:https://www.prnewswire.co.uk/news-releases/boostai-launches-ai-powered-cx-insights-revolutionizes-analysis-of-customer-interactions-302267996.html

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City of Brush Joins the Rocky Mountain E-Purchasing System for Tracking Bid Distribution

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The City of Brush officially announced today it has joined the Rocky Mountain E-Purchasing System, an e-procurement system from Bidnet Direct by SOVRA that provides nearly 450 local government agencies throughout Colorado and Wyoming a solution for bid and vendor management.

BRUSH, Colo., Oct. 8, 2024 /PRNewswire-PRWeb/ — The City of Brush officially announced today it has joined the Rocky Mountain E-Purchasing System, an e-procurement system from Bidnet Direct by SOVRA that provides nearly 450 local government agencies throughout Colorado and Wyoming a solution for bid and vendor management. The City of Brush invites all potential vendors to register online with http://www.bidnetdirect.com/colorado/cityofbrush to access its upcoming solicitations.

“Registered vendors can access bids, related documents, addendum and award information.”

Moving forward into the digital era, the City of Brush can publish all bid opportunities on the Rocky Mountain E-Purchasing System site, by doing this they will be able to track every step of the process and have a more transparent bid process. Participating government agencies utilizing the Rocky Mountain E-Purchasing System can track vendors interested in a specific bid, as well as finding out which ones download the documents.

“What a game changer it is to be able to track every step taken during the bid process, from publishing the bids and RFPs, to seeing which vendors are interested and who has downloaded the documents and addendums,” says Chris Bostron, Finance Director of the City of Brush. “Joining the Rocky Mountain E-Purchasing System was a smart step for our agency in being able to track and streamline our bid process, and it’s also a benefit to our vendors as they have access to more bid opportunities and the information they need is readily available to them.”

The City of Brush invites all local vendors to receive access to its upcoming solicitations by joining the Rocky Mountain E-Purchasing System. Vendor benefits of registering on http://www.bidnetdirect.com/colorado/cityofbrush include:

Centralized Location to Opportunities from all 447 Participating AgenciesNotification of Term – Contract ExpirationBid Alerts Customized to the Vendors’ Products or Services ProvidedFull Customer Service Support

About the City of Brush:

Brush is a Statutory City located in Morgan County, Colorado, United States. The city population was 5,339 at the 2020 United States Census. Brush is a part of the Fort Morgan, CO Micropolitan Statistical Area.

About SOVRA:

SOVRA is a leading source-to-contract solution that connects regional purchasing groups, including the Rocky Mountain E-Purchasing System, across all 50 states, supporting local governments in streamlining their procurement processes. With a focus on transparency and efficiency, SOVRA empowers government agencies to enhance their purchasing activities. Learn more about how we help build stronger communities and economies by maximizing the value of every dollar spent. Visit https://sovra.com.

Media Contact

Bertrand Guignat, Bidnet Direct, 800-835-4603, bertrand.guignat@mdfcommerce.com, https://www.bidnetdirect.com/ 

View original content to download multimedia:https://www.prweb.com/releases/city-of-brush-joins-the-rocky-mountain-e-purchasing-system-for-tracking-bid-distribution-302268513.html

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360insights Takes Home Multiple Accolades at the Incentive Marketing Association (IMA) Europe Summit Awards

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360insights Triumphs at IMA Europe Awards, Showcasing Excellence in Incentive Marketing.

WHITBY, ON, Oct. 8, 2024 /PRNewswire-PRWeb/ — 360insights, the leading channel engagement and business optimization company, took home multiple awards at the prestigious Incentive Awards in conjunction with the (IMA) Europe Summit held at Church House in London on October 3, 2024.

“I’m delighted for Stapleton’s Rewards to be recognized with this award. It is testament to the true partnership between our businesses which has led to the success of our programme. A personal thanks to the 360insights team whose unwavering support continues to drive the scheme to new levels.”

360insight received the following award wins and accolades.

Winner: Best Sales Incentive Programme – Stapleton’s Rewards:

360insights partnership with Stapleton’s (Tyre Services) Ltd has driven customer mindshare and wallet share in their channel incentive program. Game-based promotions have become a staple part of the program, as a tactical motivator to drive additional peaks of sales and activity across the userbase – further driving ROI and user engagement to unprecedented levels. Their branded pre-paid Mastercard continues to outperform all other rewards, firmly putting Stapleton’s into their Customers minds and pockets. Each year the program continues to see significant growth, in terms of sales, revenue achievement, ROI, user participation and website usage.

Stapleton’s (Tyre Services) Ltd.’s Marketing Manager, Dan Bentley said “I’m absolutely delighted for Stapleton’s Rewards to be recognized with this industry award. It is testament to the true partnership between our businesses which has led to the success of our programme. A personal thanks to Phil, Lauren, Thomas and Kane from the 360insights team whose unwavering support continues to drive the scheme to new levels.”

Winner: Paul Ferreira Honored with IMA Lifetime Achievement Award:

Paul Ferreira, founder of HMI Performance Incentives (now part of 360insights) and strategic advisor to 360insights, was bestowed with the Incentive Awards Lifetime Achievement Award during the Incentive Awards program. Ferreira’s career is one distinguished by innovation, relentless pursuit for excellence, and unparalleled leadership.

Early Innovations: Guided HMI to be the first incentive organization to form a partnership with American Airlines for the procurement and transfer of AAdvantage miles into incentive program points.Post-9/11 Resilience: Initiated a patriotic-themed reward system in 2002 to encourage domestic travel and uphold travel incentives amidst industry challenges.Continuous Impact: Over 40 years of innovative contributions, including the implementation of data-driven program design and full-service execution, guaranteeing the ongoing evolution and success of the incentive industry.

On winning the award, Ferreira expressed, “Reflecting on my tenure in the incentive industry, which began over five decades ago, I realize the magnitude of my experiences. I’ve navigated diverse landscapes, cultivated relationships of mutual trust, and challenged conventional boundaries. This field requires us to engineer innovative solutions, take calculated risks, and continuously question the traditional norms. It’s a relentless pursuit that drives me and an honor to contribute to this dynamic industry. I am immensely humbled and thankful to be recognized by the Incentive Awards.”

In addition to these wins, 360insights was shortlisted for:

Shortlisted (and Highly Commended): Best Incentive Travel or Experiential Programme – HPE:

The 360insights orchestrated incentive trip for Hewlett-Packard Enterprise (HPE) was a truly unforgettable experience. The participants, HPE’s top-performing channel partners, combined business, adventure, and luxury. The purpose of the trip was to drive sales and reinforce HPE’s brand sentiment, and it delivered on both fronts. The trip achieved a 12.5X return on investment (ROI) and scored a 10/10 Net Promotor Score (NPS) and 5/5 rating from trip participants.

Shortlisted: Best Recognition & Reward Programme (Agency) – Liverpool Football Club:

Liverpool Football Club has a strong commitment to fostering a positive working environment for employees, yet wanted to further increase employee engagement to ensure everyone was fully connected to the Company’s core mission. 360insights implemented a portal that helped LFC elevate employee engagement levels by fostering a culture of appreciation and recognition within the organization and reinforce core company values to create a shared sense of purpose and direction among employees.

Shortlisted: Inspirational Place to Work – 360insights:

360insights is proud to have cultivated a vibrant culture of open communication and promoted wellness through flexible work arrangements. They championed internal promotions, emphasizing professional growth within the company. The inspirational workspace also reflects their steadfast commitment to corporate responsibility and sustainability. They actively contributed to reforestation efforts and are in the planning stages of more robust environmental initiatives. The culture of giving back is exemplified through support of KANPE.org in Haiti and community involvement initiatives such as the Walk For Good Annual Walkathon.

About 360insights:

360insights is the leading channel engagement and business optimization company that enables brands to better influence, manage, and engage with their complex channel ecosystems. The company offers a suite of channel solutions, including a SaaS-based platform that empowers brands to orchestrate their partner networks fully and provides a powerful Incentive Automation solution for consumer rebates, SPIFFs, volume incentives, MDF/Co-Op, sales allowances, and points programs. Combining incentive management, channel marketing services, and ecosystem orchestration with a powerful data analytics engine, 360insights serves enterprise organizations globally, across multiple industries, helping them boost their indirect business. With the launch of 360insights | Elevate, the company continues to expand its channel marketing and incentive travel services through enhanced capabilities, offering a full spectrum of expert services that drive results and elevate business performance. Learn more at 360insights.com

About IMA:

The Incentive Marketing Association (IMA) connects members from leading companies across the marketplace to create a unified voice and growth for the incentive industry. IMA is the umbrella organization for various groups, including the Incentive & Engagement Solution Providers (IESP), Incentive Gift Card Coalition (IGCC), Incentive Merchandise To Reward & Appreciate (IMRA), Incentive Travel Council (ITC), Recognition Professionals International (RPI), IMA Europe, IMA Brazil, and IMA Middle East, Africa & Asia Pacific. IMA members have the expertise, leading brands, and services to help companies improve their business with reward, recognition, loyalty, and engagement programs.

Media Contact

Noah Selzler, 360insights, 1 (866) 684-2308, nselzler@360insights.com, https://www.360insights.com/

View original content:https://www.prweb.com/releases/360insights-takes-home-multiple-accolades-at-the-incentive-marketing-association-ima-europe-summit-awards-302269739.html

SOURCE 360insights

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USA Health Expands Partnership with RLDatix for 360-Degree Safety Insights

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This strategic investment in RLDatix’s comprehensive suite of solutions will empower the health system for the University of South Alabama to advance its culture of safety and reduce variability in care.

CHICAGO, Oct. 8, 2024 /PRNewswire/ — RLDatix, the leading global provider of connected healthcare operations software and services, announced the expansion of its partnership with USA Health, the health system for the University of South Alabama. This strategic investment in RLDatix’s comprehensive safety suite of solutions will equip USA Health with a 360-degree view of provider performance, empowering the health system to advance its culture of safety and reduce variability in care.

“By connecting healthcare operations across the enterprise, USA Health will unlock deeper insights and get a clear view of its entire system, which is vital for improving patient care and safety outcomes,” said Jeff Surges, RLDatix CEO. “We’re proud to support USA Health as they set new standards in safety and quality for patients and providers alike.”

Through this investment in connected healthcare operations with RLDatix, USA Health will be able to connect fragmented data for a meaningful understanding of its practice variability, enabling them to objectively assess performance, identify hotspots for improvement and enhance their culture of safety.

Dr. Michael Chang, System Chief Medical Officer and Associate Vice President for Medical Affairs at USA Health, expressed enthusiasm for this partnership, stating, “In a health system as diverse as ours, having a unified approach to provider management and safety culture is essential. This insight will enable us to develop the right strategies to move the needle and ensure safer, more consistent outcomes for our patients.”

This partnership will also equip USA Health with the right tools to manage accountability and facilitate meaningful cultural transformation, a critical component to driving safer care.

“Ultimately, all of this ties back to the patient,” said Dr. Chang. “If we define quality as achieving expected outcomes shared by physicians and patients, and safety as preventing harm, we’re motivated by the same goal: delivering the best patient-centered care possible.”

For more information on how connected healthcare operations can benefit your organization, visit www.rldatix.com.

About USA Health

USA Health, the health system for the University of South Alabama, is the only academic health system along the upper Gulf Coast. With more than 40 care delivery locations, including University Hospital, Children’s & Women’s Hospital, Providence Hospital and the Mitchell Cancer Institute, and physician practices sites throughout the area, the health system melds clinical care, research and healthcare education into the most advanced medical care in the region.

About RLDatix

For more than 20 years, RLDatix has championed safety as our driving force. We are the only organization integrating data across risk, safety, compliance, provider lifecycle, and workforce management to provide decision-makers with the critical insights they need to enhance care quality and improve patient outcomes across the enterprise. This approach, prioritizing safety and outcomes for patients, workforces, and organizations alike, is what we call connected healthcare operations.

Trusted by thousands of healthcare providers worldwide, we empower them to focus on what matters most: delivering efficient, patient-centered care. Together, we can create a brighter future where meaningful data insights lead to safer healthcare for all. Visit www.rldatix.com to learn more.

Contact Information:

Matter Communications for RLDatix

RLDatix@matternow.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/usa-health-expands-partnership-with-rldatix-for-360-degree-safety-insights-302269405.html

SOURCE RLDatix

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