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Chubb’s Digital Payments and Cyber Scams Survey Finds Growing Impact of Fraud on Consumers; Harms Trust in Payment Methods

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Across the globe, 61% have changed their behavior or reduced use of digital payment platforms due to cyber scam concerns. 75% say transaction insurance would boost their trust, increasing adoption.

NEW YORK, Sept. 30, 2024 /PRNewswire/ — Chubb, a world leader in insurance, today released the results of its new global survey, “The Impact of Cyber Scams on Trust in Digital Payments,” revealing the growing impact of cyber fraud on consumers, the misconceptions regarding cyber protections, and the significant changes in consumer purchasing behavior driven by escalating worries over cyber breaches.

Digital payments have become part of our daily lives and are increasingly crucial to fostering financially inclusive economies. Chubb’s survey findings define the pivotal role insurance plays in building trust and helping to enable the growth of the digital payments ecosystem.

According to the survey conducted in the U.S., Mexico, Brazil, Indonesia, Singapore, the Philippines, Thailand, and Vietnam – nearly half (46%) of respondents mistakenly believe their payments are protected. This false sense of security is compounded by the fact that 61% of participants have changed their behavior or reduced their use of payment platforms due to fears about cyber scams.

Waning trust threatens exponential growth

All survey respondents have made a digital payment in the last year, and 63% have been a cyber scam victim or know someone who has been. The impact of this fraud extends beyond financial losses, eroding trust in payment platforms, hindering adoption.

“The future of digital payments is bright, and insurance will help play a crucial role in shaping its trajectory,” said Sean Ringsted, Chubb’s Chief Digital Business Officer. “At Chubb, we are committed to developing innovative insurance solutions that address the changing risks faced by individuals and businesses in the digital era. By fostering a mindset focused on awareness, vigilance and protection, we can ensure that the benefits of digital payments are accessible to all while mitigating the associated risks.”

Respondents were asked about nine different types of scams. They are most troubled by phishing/vishing and impersonation scams, as well as fake product or service purchases. Some 61% of respondents have changed their behavior or reduced use of certain digital payment platforms over concerns.

Key findings from Chubb’s Global Payments and Cyber Scams survey include:

Certain demographic and geographic survey audience segments report higher rates of being a victim of cyber scams

Women in Asia (33%).Younger people in the US (33%) and Asia (34%).At the market level, women in Thailand (39%), Philippines (38%), Indonesia (36%), and Brazil (32%).

Threats of being hacked looms large

53% voiced worry about their account being hacked.48% were troubled about a potential data breach.46% cited the possibility of being scammed as a barrier to trust.37% indicated unease at their ability to recover their money, if scammed.

Trust levels vary amongst the respondent audience

69% of women (vs. 65% of total respondents) completely trust digital payment technologies.68% of younger users (18-34 years old) do not completely trust these technologies.96% of those who make international transfers and 94% who make transfers weekly either somewhat, or completely trust digital technologies (vs. 91% globally) even though they are more susceptible to cyber scams.

Payment providers have an opportunity to close a trust gap

32% of respondents don’t trust the security of digital payment technologies.36% don’t trust their customer support.29% don’t trust platforms to protect their confidentiality.

Insurance could promote greater trust and adoption of digital payments

75% of respondents say transaction insurance would boost their trust.Impact of insurance is highest among consumers in Latin America – 84% would fully trust or trust payment technology much more if they had personal cyber-scam insurance, and 82% for payment protection insurance.Many respondents also see AI as a way to enhance security.

Methodology

Findings are based on a survey of 2,600 individuals in the U.S., Mexico, Brazil, Thailand, Singapore, Vietnam, Indonesia and the Philippines that explored the impact of cyberscams on levels of trust in digital payment technology. The survey was conducted by Opinium on behalf of Chubb in June 2024. The respondents were adults who had made digital money transfers through traditional banking apps / Fin Techs / Neo banks, or digital wire transfers in the last 12 months. The margin of error for the survey was +/- 2%.

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume, and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris, and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

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SOURCE Chubb

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Digital & Intelligent Pathway: Xiaohongshu and VOGUE Business Unveil Groundbreaking Lifestyle Marketing Insights at Milan Summit

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MILAN, Sept. 30, 2024 /PRNewswire/ — As the exclusive strategic partner, Xiaohongshu teamed up with VOGUE Business to host the The Digital Silk Road: Pioneering the Future of Luxury Lifestyles summit at Milan’s historic Palazzo Serbelloni on September 26-27, 2024. The event aimed to redefine marketing, product innovation, and brand evolution through a human-centric lens, nurturing a more creative and vibrant ecosystem for global brands. 

The summit gathered marketing experts from prestigious global brands and senior executives from Xiaohongshu’s Beauty, Luxury and Clothing, Fast-Moving Consumer Goods (FMCG), and Durable Goods departments. Together, they explored the forefront of digital marketing trends and pioneering lifestyle ecosystems within China’s luxury, beauty, wellness, beverage, and home living domains. 

Xiaohongshu, a trendsetting hub for brands to gain popularity, boasts a vast young consumer base and a high-quality content ecosystem. With deep insights into industry trends and user preferences, it has become the premier marketing platform for brands seeking to forge emotional connections with Chinese consumers.

For those venturing into the Chinese market or seeking new growth opportunities, Xiaohongshu is not just an optimal community to reach target consumers but also an essential partner for expanding their presence in China. It serves as a crucial platform for business growth, making now the prime time to join this content community platform. 

In the era of digital transformation, artificial intelligence (AI), social media, and innovative commercial solutions are redefining modern lifestyles and enhancing human potential. The two-day event delved into cutting-edge digital marketing tools and emerging consumption trends, with Xiaohongshu showcasing human-centric marketing strategies spanning the luxury, wellness, beverage, and home living sectors. 

In today’s digital landscape, public attention has fragmented, leading to diverse interest circles and personalized lifestyles. How can brands capture the attention and recognition of a broader audience? During a roundtable titled “Tapping lifestyle trends the micro-cultures driving engagement”, Shawn Li, General Manager of  the Commercial Durable Consumption Division at Xiaohongshu, exchanged insights on shifting consumer behaviors with global leaders in fashion, home furnishings, and beauty. 

— Influencers now serve as messengers and amplifiers within specific interest circles, emerging as a novel communication medium and reshaping communication dynamics within these communities;

— Younger consumers prioritize the blend of personal needs and aesthetic experiences, valuing emotional depth, sentimental value, and individuality.

Health, a trending global topic in recent years, dominated the FMCG-Wellness Breakfast Session on September 27. The event, themed “Navigating the new tools for digital success”, featured Rex Zhang, General Manager of the Commercial Fast Moving Consumer Goods (FMCG) Industry Group Division at Xiaohongshu, and Jayden Wu, Head of the Healthcare and Wellness Industry Division at Xiaohongshu. They examined Chinese market trends for global wellness brands: 

— The seamless integration of social media and e-commerce is transforming shopping habits and brand experiences, ushering in an unprecedented revolution in the health sector.

China’s youth are embracing emerging wellness trends, incorporating traditional Chinese practices, and unlocking substantial consumption potential.

Cynthia Zhong, head of the Luxury Industry Division at Xiaohongshu, presented on the theme “Xiaohongshu:The new frontline of lifestyle platform” showcasing the platform’s unique approach to unlocking brand potential alongside global fashion, luxury, and lifestyle brands. 

— Xiaohongshu has cultivated a distinctive community ecosystem by leveraging its differentiated community positioning and extensive user base, fostering a trusted and engaging atmosphere.

— With premium user-generated content (UGC) as its cornerstone, Xiaohongshu enables brands to authentically share compelling, relevant content featuring users’ genuine experiences, creating exclusive brand identities and enhancing brand appeal.

Human-Centric Marketing: Unlocking Marketing Potential

At the summit, Xiaohongshu unveiled its comprehensive insights into 20 demographic groups, with a particular focus on luxury through the introduction of the “Luxury Living” persona. This classification segmented luxury consumers based on their varied spiritual needs, highlighting four core motivators behind luxury spending and granting attendees an insightful glimpse into Xiaohongshu’s luxury consumer base. The diversity of the “Luxury Living” persona opens up fresh avenues for brand-consumer interactions, aligning brand identity with consumer self-expression. It satisfies the target consumers’ quest for self-identity markers and a sense of belonging, transcending conventional status symbols and instead embodying the essence of individuals, nurturing their evolving spiritual world and cultivating a deep, lasting emotional connection with brands. 

Additionally, in the realm of wellness, health-conscious consumers across different age groups exhibit varying physical, experiential, and expressive desires in diverse usage scenarios. Based on health philosophies, consumption motivations, and use settings, Xiaohongshu identified eight key demographic groups as “Physique Care Advocates” within the healthcare and wellness sector at the summit, including Vitality Chargers, Workplace Efficiency Seekers, Slow Living Advocates, Glow-Up Researchers, Self-Care Enthusiasts, Fitness Fanatics, Endurance Explorers, and Silver-Haired Trendsetters.

This comprehensive segmentation underscores the escalating health consciousness among young generations, who adopt a proactive stance in managing their health and drive the health consumption landscape towards greater daily integration and diversity. Xiaohongshu enables brands by unveiling real-world consumer scenarios, and cultivating profound understanding of diverse pain points and shopping preferences. Through a meticulous grasp of consumers’ wellness requirements, brands can enhance their offerings, emphasize core competencies, and fortify competitive advantages, ultimately widening market reach for products that truly align with user demands. 

In the realm of home living, Xiaohongshu pinpointed four distinct personas: Nomadic Youth, Nesting Youth, All-Rounders, and Home Curators. Through collaboration with Xiaohongshu, brands can tap into these unique consumer segments, anchored by the “People-Needs-Scenarios-Trends” framework. Encompassing home decor aesthetics, furniture and appliance efficiency, and emotional satisfaction, brands receive a holistic analysis of crucial growth trends within the home living sector. Jointly, they can carve out innovative avenues for user engagement and catalyze business expansion. 

Innovative Solutions: A Win-Win Ecosystem for a Shared Future 

Brands on Xiaohongshu have enhanced their marketing strategies and bolstered business value, streamlining the process from inspiration to purchase. Xiaohongshu, along with its partner brands, has introduced a novel marketing approach that caters to the preferences of the new generation by bridging the gap between online and offline channels. This strategy has further expedited consumer engagement and communication, providing a convenient, efficient, and reassuring shopping experience.

For luxury brands, effectively communicating brand mantra and proposition is vital in engaging with their target audience. The runway serves as the cornerstone for brand storytelling, acting as a bridge between luxury consumption scenarios and marketing endeavors. Xiaohongshu’s distinctive “See Now, Buy Now” model for luxury fashion shows presents a groundbreaking solution. During Louis Vuitton’s (LV) Early Fall Women’s Collection show, the brand premiered a hybrid live streaming format on Xiaohongshu, showcasing both the runway and a preview event. Through this exclusive collaboration, LV paved an innovative marketing pathway, spanning from show highlights and multi-faceted product previews to direct purchasing via its mini-App, achieving a seamless transition from brand exposure to sales conversion.

Meanwhile, Xiaohongshu continues to break new ground in innovative marketing. Capitalizing on its robust consumer engagement, the platform has established a unique KOS (Key Opinion Sales) ecosystem, proving instrumental for brands in expanding their customer base. Currently, Xiaohongshu boasts over 100,000 business sales accounts spanning all industries, with nearly 2 million content posts. The KOS ecosystem efficiently broadens customer reach, streamlines ordering processes, and bridges the communication gap with consumers. By leveraging various content formats and marketing strategies, it communicates brand identity and aesthetic propositions, accelerating brands’ digital transformation and achieving a seamless closed-loop from inspiration to purchase.

Since its inception, Xiaohongshu has served as a bridge, connecting users to premium products and real-life experiences to the commercial world. With a human-centric approach, Xiaohongshu provides a seamless solution for brands’ business growth and sales conversion. This is achieved through practical marketing strategies, diversified brand solutions, and pioneering omnichannel conversion pathways. 

Looking ahead, Xiaohongshu remains committed to collaborating with brands to navigate the dynamic consumer market, fostering emotional resonance and value alignment with users, and fueling enduring brand vitality. 

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AI’s Billion-Dollar Play in Sports: How Vertical Generative AI Platforms Are Boosting Efficiency and Unlocking New Revenue

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SANTA MONICA, Calif., Sept. 30, 2024 /PRNewswire/ — The $500 billion sports industry is on the verge of a technological revolution. LootMogul, an AI sports tech startup, is leading this charge. Artificial intelligence (AI), fueled by machine learning (ML) and deep learning (DL), is poised to redefine fan engagement and unlock unprecedented revenue streams. Purpose-built, vertical AI solutions are emerging as the key to this transformation, offering tailored approaches that address the unique dynamics of the sports ecosystem.

Dr. Sarah Chen, a leading sports technology analyst, explains: “Vertical AI solutions in sports are game-changers. They’re not just generic AI applications retrofitted for sports; they’re built from the ground up to understand and enhance every aspect of the sports industry, from player performance to fan engagement.”

Founder, Raj Rajkotia envisions “a dynamic, interconnected sports ecosystem where AI empowers and generates new revenue for everyone,” fueled by collaboration with over 400 athletes, teams, brands, fans, and partners.

This commitment to collaboration is reflected in LootMogul’s platform, which is developing several AI capabilities that are emerging as game-changers for the sports industry:

AI-Driven Game Development: Text-to-game technology could empower fans to design and share their own custom sports games, opening up exciting new possibilities for user-generated content.Text-to-Merch AI Capability: Using AI to generate custom merchandise designs based on fan input, allowing fans to create and purchase unique, personalized apparel and accessories.Personalized Content Generation: Fans receive custom highlight reels of their favorite player’s best moments, delivered directly to their phone after each game.AI-Powered Fantasy Sports: Deep learning models could provide real-time player performance predictions, giving fantasy sports enthusiasts an unprecedented edge.Virtual Coaching and Training: Computer vision and ML can analyze athlete movements, offering personalized training programs that bridge the gap between professional and amateur athletes.Immersive AR/VR Experiences: Fans can step onto the field alongside their favorite athletes, experiencing the thrill of the game from their perspective.Predictive Analytics for Teams and Leagues: From optimizing ticket pricing to predicting player performance, ML and big data analytics can revolutionize team and league operations.Automated Sports Journalism: Advanced NLP could generate insightful sports articles and reports, providing cost-effective content generation for media outlets and teams.Sentiment Analysis for Brand Partnerships: By analyzing fan sentiment on social media, brands and athletes can form more effective and authentic partnerships.

The potential for AI in sports is vast, and the market is primed for disruption. The global sports technology market is projected to reach $40.2 billion by 2026, with AI and data analytics as key growth drivers. For investors seeking significant returns, the sports tech sector, particularly AI-driven platforms, presents an unprecedented opportunity.

LootMogul believes the future of sports is intelligent, immersive, and interconnected, and the company is dedicated to building the platform that will make this vision a reality. To learn more about LootMogul and its vision for the future of sports, podcast.

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PrePass Now Integrates with Motive to Enhance Fleet Operations, Maximize Weigh Station Bypass Opportunities, and Save on Tolling Expenses

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PHOENIX, Sept. 30, 2024 /PRNewswire/ — PrePass is now available on the Motive Marketplace through a new partnership with AI-powered integrated operations platform Motive, offering its comprehensive suite of services. Now available on the Motive Marketplace, this integration empowers fleets with seamless access to PrePass’ industry-leading integrated weigh station bypass and toll management services, significantly enhancing fleet safety, productivity, and profitability.

Customers will benefit from fewer weigh station stops and improved bypass reliability with the PrePass app and transponder. Additionally, Motive and PrePass customers will gain access to PrePass GPS Toll Verification, an innovative new service that saves fleets time and money by matching GPS location to toll charges. By surfacing toll charge inaccuracies, PrePass can file and resolve disputes on behalf of its customers, ensuring accurate toll payments and reducing operational costs.

Chris Murray, President of PrePass LLC, added, “This new partnership with Motive will help fleets optimize their operations by delivering more value today and into the future. As the only integrated bypass and tolling solution, we maximize their investment in telematics platforms by enabling more bypass opportunities, delivering substantial toll cost savings, and enhancing the experience for drivers and back-office staff.”

“Through our partnership, fleets can use PrePass to optimize routes, reduce expenses, and enhance safety,” said Harvey Grasty, Senior Director of Partnerships at Motive. “With PrePass integrated into Motive’s platform, fleets can save time by bypassing weigh stations and improve operations by relying on one unified platform for comprehensive support, toll management, and dispute resolution.”

For more information about the integration and services, visit PrePass.com.

About PrePass Safety Alliance:

PrePass Safety Alliance is a nonprofit public-private partnership of state commercial vehicle compliance agency and trucking industry leaders devoted to the safe, secure, and efficient use of North America’s highway system. Through widespread deployment of PrePass advanced technologies, the Alliance works to increase compliance in commercial vehicle operations while saving motor carriers time, fuel, and money. PrePass LLC, an Alliance subsidiary, is the operational entity for the PrePass program. To date, the Alliance has invested over $1 billion to deploy services that improve safety, reduce truck-related emissions, and preserve highway infrastructure. Learn more at PrePassAlliance.org

About PrePass:

PrePass® is North America’s most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing harmful emissions. As the only provider to offer bypass and electronic toll payment service on one device, PrePass technology helps fleets regain control of their toll costs, eliminate toll violations, and automatically identify and resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America. That’s why more than 100,000 fleets subscribe over 750,000 commercial vehicles to PrePass services. Learn more at PrePass.com

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SOURCE PrePass Safety Alliance

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