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Business Process-as-a-Service Market to Grow by USD 36.55 Billion (2024-2028) as Demand for Efficiency Rises, AI’s Impact on Market Dynamics – Technavio Report

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NEW YORK, Sept. 2, 2024 /PRNewswire/ –Report with market evolution powered by AI- The global business process-as-a-service market size is estimated to grow by USD 36.55 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of 9.09% during the forecast period. demand for more efficient business processes is driving market growth, with a trend towards increasing integration of internet of things (IoT). However, data security and privacy issues poses a challenge. Key market players include Accenture Plc, ANGLER Technologies, Automation Anywhere Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Conduent Inc., DXC Technology Co., Fujitsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Oracle Corp., Outsource2india, Tata Consultancy Services Ltd., Tech Mahindra Ltd., ValueLabs, Vast Edge Inc., Virtusa Corp., and Wipro Ltd..

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Business Process-As-A-Service Market Scope

Report Coverage

Details

Base year

2023

Historic period

Forecast period

2024-2028

Growth momentum & CAGR

Accelerate at a CAGR of 9.09%

Market growth 2024-2028

USD 36.55 billion

Market structure

Fragmented

YoY growth 2022-2023 (%)

8.89

Regional analysis

North America, Europe, APAC, Middle East and Africa, and South America

Performing market contribution

North America at 39%

Key countries

US, UK, China, Japan, Germany, and France

Key companies profiled

Accenture Plc, ANGLER Technologies, Automation Anywhere Inc., Capgemini Service SAS, Cognizant Technology Solutions Corp., Conduent Inc., DXC Technology Co., Fujitsu Ltd., Genpact Ltd., HCL Technologies Ltd., Infosys Ltd., International Business Machines Corp., Oracle Corp., Outsource2india, Tata Consultancy Services Ltd., Tech Mahindra Ltd., ValueLabs, Vast Edge Inc., Virtusa Corp., and Wipro Ltd.

Market Driver

The Business Process-as-a-Service (BPaaS) market refers to outsourcing business processes to third-party providers over the internet. This model offers cost savings, flexibility, and access to expertise. Companies can choose specific processes to outsource, such as human resources or finance. BPaaS providers manage and execute these processes using their technology and resources, allowing businesses to focus on their core competencies. This arrangement enables organizations to improve efficiency, reduce costs, and enhance operational agility. 

Business Process-as-a-Service (BPaaS) is a trending business model where large enterprises outsource their business processes to third-party providers over the cloud. This includes functions like human resource management, accounting and finance, sales and marketing, supply chain management, and more in sectors such as government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. BPaaS offers cost-effective solutions, scalability, and digital innovations like artificial intelligence, machine learning, data management, and data security in hybrid cloud environments. Robotic process automation and cloud computing enable automation, finance, healthcare, and IT and telecom industries to streamline operations and improve customer experience. BPaaS caters to both business-to-business and subscription-based models, allowing data-driven decision-making in remote work settings and digital transformation. Hybrid deployment modes ensure information security regulations are met, while digital asset management and external hacks are addressed through robust security measures. Sectors like retail and e-commerce, media and entertainment, and manufacturing and retail are also embracing BPaaS for cost-efficiency and the ability to adapt quickly to market changes. 

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Market Challenges

The Business Process-as-a-Service (BPaaS) market refers to outsourcing business processes to third-party providers over the internet. Companies can access these services on demand, reducing operational costs and improving efficiency. BPaaS offers various processes such as human resources, finance, and customer service. Providers ensure security and compliance, allowing businesses to focus on core competencies. BPaaS enables scalability and flexibility, making it an attractive solution for businesses of all sizes.The Business Process-as-a-Service (BPaaS) market is growing rapidly, especially in customer experience enhancement and digital transformation across various industry verticals such as Finance, Healthcare, IT and Telecom, Manufacturing and Retail, Retail and E-Commerce, Media and Entertainment, and more. However, challenges persist in areas like data management and security, data-driven decision-making, and hybrid cloud environments. Artificial intelligence and machine learning are essential for automation, but ensuring data privacy and security in these environments is crucial. Robotic process automation, cloud computing, and automation are key drivers, but cost-efficiency, scalability, and cybersecurity measures are essential considerations. Compliance with industry regulations, such as those related to information security, is also vital. BPaaS adoption in remote work settings and digital innovations like hybrid deployment mode, digital asset management, and subscription-based models are shaping the future of this market. External hacks and cybersecurity threats pose significant challenges, necessitating robust cloud adoption strategies and continuous cybersecurity measures.

For more insights on driver and challenges – Request a sample report!

Segment Overview

This business process-as-a-service market report extensively covers market segmentation by

Service Type1.1 Customer service1.2 Finance and accounting1.3 Human Resource1.4 Procurement and supply chain1.5 OthersCustomer Type2.1 Large Enterprises2.2 Small and Medium EnterprisesGeography3.1 North America3.2 Europe3.3 APAC3.4 Middle East and Africa3.5 South America

1.1 Customer service- Business Process-as-a-Service (BPaaS) plays a vital role in enhancing customer relationships for organizations. By providing efficient solutions to manage customer queries and concerns, BPaaS helps maintain service standards and collect valuable customer feedback. With the increasing importance of customer relationship management in strategic decision-making, BPaaS adoption is on the rise. It offers benefits like maintaining a comprehensive customer database, tracking on-field employees, and promoting offers to existing customers. However, managing large volumes of data can be challenging. Therefore, automation and cloud computing services like BPaaS are popular solutions for location data availability and real-time connectivity between customers and technicians. These factors are expected to fuel the growth of the customer service segment in the global BPaaS market.

For more information on market segmentation with geographical analysis including forecast (2024-2028) and historic data (2017-2021) – Download a Sample Report

Research Analysis

The Business Process-as-a-Service (BPaaS) market is a rapidly growing segment in the business world, offering large enterprises cost-effective solutions for managing key business functions in a cloud-based environment. BPaaS covers various processes such as human resource management, accounting and finance, sales and marketing, supply chain management, and more. Industries like government and defense, banking, financial services, insurance (BFSI), healthcare, IT and telecommunication, retail and e-commerce, media and entertainment, and others are leveraging BPaaS for scalability, digital innovations, and cost-efficiency. Robotic process automation and Cloud computing are major technologies driving the market. However, with the increasing adoption of cloud services, there are concerns around information security regulations, external hacks, and cybersecurity measures. Despite these challenges, BPaaS continues to gain traction due to its ability to provide digital asset management, cost-efficiency, and automation.

Market Research Overview

The Business Process-as-a-Service (BPaaS) market is a rapidly growing segment of the cloud computing industry, offering large enterprises cost-effective, scalable solutions for managing key business processes in areas such as human resource management, accounting and finance, sales and marketing, supply chain management, government and defense, banking, financial services, insurance (BFSI), IT, telecommunications, healthcare, retail, manufacturing, and more. BPaaS solutions include Backend solutions, Customer experience, Business-to-business sector, and are delivered through a subscription-based model. BPaaS providers leverage digital innovations like artificial intelligence, machine learning, data management, data security, hybrid cloud environments, robotic process automation, and cloud computing to offer automation in finance, healthcare, and other industries. The market is driven by the need for digital transformation, remote work settings, and cost-efficiency. However, concerns around data security, information security regulations, and external hacks necessitate robust cybersecurity measures. The market is expected to grow significantly in IT and telecom, retail and e-commerce, media and entertainment, and other cloud-based industries.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

Service TypeCustomer ServiceFinance And AccountingHuman ResourceProcurement And Supply ChainOthersCustomer TypeLarge EnterprisesSmall And Medium EnterprisesGeographyNorth AmericaEuropeAPACMiddle East And AfricaSouth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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On World Cleanup Day 2024, VIAIM’s Newly Launched Service Upgrade Provides Added Multilingual Support and Commitment to Environmental Goals, Helping to Shape a More Sustainable Future

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SINGAPORE, Sept. 20, 2024 /PRNewswire/ — VIAIM,  an AI technology hardware company deeply rooted in the smart office sector, is marking the inaugural World Cleanup Day 2024, which falls on September 20, with the official launch of a service package upgrade, reinforcing its dedication to both innovation and environmental responsibility.

This upgrade introduces Malay and Thai language support, expanding the total number of supported languages from 11 to 13. With these additions, VIAIM is taking another step towards making seamless cross-cultural communication more accessible, especially for users across Southeast Asia. At the same time, the Company continues to align its operations with sustainability efforts, lowering the usage threshold for customers and offering environmentally friendly solutions that contribute to a greener planet.

As part of VIAIM’s latest service package upgrade, users enjoy enhanced features designed to make their work and daily lives more efficient. These include free transcription and translation time, along with increased access to To-do List and Summary functions, providing customers with more comprehensive functionality at no additional cost.

These upgrades not only reflect the brand’s core philosophy of “user-first”, but also emphasize VIAIM’s commitment to continuously enhancing user experiences. Now, users can manage tasks more effectively, saving time and reducing the need for additional services, making their workflow more streamlined and productive.

Beyond product and service innovations, VIAIM remains committed to its environmental goals, aligning with global best practices in environmental, social, and governance (ESG) initiatives. VIAIM believes that, just as its users seek to improve their daily lives through technology, the company must contribute to a better world for future generations.

VIAIM is fully committed to environmental protection and sustainable development through its use of molded pulp, an environmentally friendly material for packaging while maintaining a laser focus on technology upgrades that reflect its customer-centric philosophy. The company utilizes molded pulp, an eco-friendly packaging material, to minimize environmental impact, while its smart office solutions contributes to a paperless workplace, further reducing waste. This dual focus on customer convenience and sustainability enhances the overall value that VIAIM delivers to its global customer base.

“Innovation serves as a breakthrough in technology and is also a cornerstone of environmental and social responsibility,” said TOM, Product Manager of VIAIM. “With our latest service upgrades, we not only improve the user experience but also make it easier for our customers to participate in sustainable practices. By embracing these advancements, users can contribute to environmental preservation, while enjoying the benefits of advanced cross-language support and smarter office tools. VIAIM’s mission is to bridge technological innovation with social responsibility, inviting our customers to join us in creating a brighter, more sustainable future.”

About VIAIM

VIAIM is an innovative technology company in the consumer-goods sector. With a focus on versatile, multimodal interactions, we strive to provide effective solutions that meet users’ specific needs. By harnessing state-of-the-art technology, we bring our visionary ideals to life, helping people embrace the incredible possibilities the Company offers.

CONTACT:
Qian Wang
wangqian@vision-intelligence.tech

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SOURCE VIAIM

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G42 Collaborates with NVIDIA to Deliver Next-Generation Climate Solutions Using Earth-2

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ABU DHABI, UAE, Sept. 20, 2024 /PRNewswire/ — G42, a leader in AI and cloud computing, today announced that it is partnering with NVIDIA to advance climate technology with a focus on developing AI solutions aimed at dramatically enhancing the accuracy of weather forecasting globally.

The collaboration builds on NVIDIA’s Earth-2, an open platform that accelerates climate and weather predictions with interactive, AI-augmented, high-resolution simulation. G42 and NVIDIA will initially focus on a square-kilometer resolution weather forecasting model that improves the accuracy of meteorological predictions.

Key to this initiative is the establishment of a new operational base and Climate Tech Lab in Abu Dhabi. This state-of-the-art facility will serve as a hub for research and development, driving forward both companies’ commitment to environmental sustainability. This facility will also mobilize the creation of tailored climate and weather solutions that leverage over 100 petabytes of geophysical data assets.

Peng Xiao, Group CEO of G42, said, “This initiative with NVIDIA is a testament to our commitment to applying AI in ways that not only innovate but also solve critical global challenges. Establishing the Earth-2 Climate Tech Lab in Abu Dhabi allows us to leverage our unique capabilities and insights to foster a sustainable future for the world.”

In addition to fostering innovation in climate technology, the initiative will focus on building a robust framework for integrating enhanced weather prediction capabilities with comprehensive data metrics and visualization. This will assist organizations worldwide in achieving their sustainability goals through well-informed, data-driven environmental strategies.

“Our collaboration with G42 marks a pivotal step toward harnessing AI to understand and predict climate phenomena with unprecedented accuracy,” said Jensen Huang, founder and CEO of NVIDIA. “The Earth-2 Climate Tech Lab will propel environmental solutions using the most advanced accelerated computing and AI technology to benefit millions of people around the world.”

By uniting G42’s AI expertise with NVIDIA’s computational acumen, this partnership aims to deliver transformative climate solutions that combine scientific accuracy with real-world applicability, driving impactful change across industries and ecosystems.

About G42

G42 is a technology holding group, a global leader in creating visionary artificial intelligence for a better tomorrow. Born in Abu Dhabi and operating worldwide, G42 champions AI as a powerful force for good across industries. From molecular biology to space exploration and everything in between, G42 realizes exponential possibilities, today.
To know more visit www.g42.ai.

Media contacts
Media and PR Team, G42
media@g42.ai

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Kawasaki and CB&I Sign Strategic Collaborative Agreement for Promoting Commercial-Use Liquefied Hydrogen Supply Chain

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HOUSTON, Sept. 19, 2024 /PRNewswire/ — Kawasaki Heavy Industries, Ltd. (Kawasaki) and CB&I, a wholly owned unrestricted subsidiary of McDermott, announced today their signing of a strategic agreement for promoting a commercial-use liquefied hydrogen (LH2) supply chain and realizing a zero-carbon-emission society. The signing ceremony took place at Gastech Exhibition & Conference in Houston on September 18, 2024.

“We are very pleased for this opportunity to build and launch a commercial liquefied hydrogen supply chain in cooperation with CB&I,” said Motohiko Nishimura, President, Energy Solutions & Marine Engineering Company, Kawasaki Heavy Industries, Ltd. “By taking advantage of both companies’ strengths and specialized know-how, we aim to cost down hydrogen, strengthen hydrogen supply chain competitiveness, and accelerate the transition to a zero-carbon society.”

Both companies will use their specialized know-how to provide infrastructure that will enable commercial-scale international LH2 supply chains in order to help achieve carbon-neutrality. By leveraging our combined expertise to deliver large-scale LH2 infrastructure solutions, CB&I and Kawasaki are removing barriers, driving down costs and enhancing scalability across the entire supply chain.

“This strategic partnership represents a significant advancement in liquid hydrogen storage capabilities,” said Mark Butts, Senior Vice President of CB&I. “Our technical expertise and extensive experience in liquid hydrogen storage position us at the forefront of the energy transition, delivering reliable storage solutions and executing projects worldwide with proven success.”

Under this agreement, the companies will provide infrastructure to advance the global realization of a sustainable energy economy and meet decarbonization targets. This collaboration will reduce LH2 infrastructure costs and contribute to more widespread use of this clean and efficient energy source.

About CB&I
CB&I is the world’s leading designer and builder of storage facilities, tanks, and terminals. With more than 60,000 structures completed throughout its 130-year history, CB&I has the global expertise and strategically located operations to provide its customers world-class storage solutions for even the most complex energy infrastructure projects. CB&I is a wholly owned unrestricted subsidiary of McDermott. To learn more, visit www.cbi.com.

About McDermott
McDermott is a premier, fully-integrated provider of engineering and construction solutions to the energy industry. Our customers trust our technology-driven approach engineered to responsibly harness and transform global energy resources into the products the world needs. From concept to commissioning, McDermott’s innovative expertise and capabilities advance the next generation of global energy infrastructure—empowering a brighter, more sustainable future for us all. Operating in over 54 countries, McDermott’s locally-focused and globally-integrated resources include more than 30,000 employees, a diversified fleet of specialty marine construction vessels and fabrication facilities around the world. To learn more, visit www.mcdermott.com.

About Kawasaki Heavy Industries, Ltd.
Kawasaki Heavy Industries, Ltd. is general engineering manufacturer with over 125 years of experience manufacturing products spanning land, sea and air. Kawasaki established the Kawasaki Group’s new vision statement, “Group Vision 2030: Trustworthy Solutions for the Future,” and is focusing on three fields, “A Safe and Secure Remotely-Connected Society,” “Near-Future Mobility,” and “Energy and Environmental Solutions” in order to provide solutions for social issues. For “Energy and Environmental Solutions” in particular, by securing the technology necessary for the entire supply chain (for production, transportation, storage and utilization) ahead of the rest of the world, Kawasaki aims to bring about a society that utilizes hydrogen, the ultimate clean energy that emits no carbon dioxide when used. To learn more, visit https://global.kawasaki.com/en.

Forward-Looking Statements
McDermott cautions that statements in this communication which are forward-looking, and provide other than historical information, involve risks, contingencies and uncertainties. These forward-looking statements include, among other things, statements about the expected benefits from the collaboration agreement discussed in this press release.  Although we believe that the expectations reflected in those forward-looking statements are reasonable, we can give no assurance that those expectations will prove to have been correct. Those statements are made by using various underlying assumptions and are subject to numerous risks, contingencies and uncertainties, including, among others: adverse changes in the markets in which we operate or credit or capital markets; our inability to successfully execute on contracts in backlog; changes in project design or schedules; the availability of qualified personnel; changes in the terms, scope or timing of contracts, contract cancellations, change orders and other modifications and actions by our customers and other business counterparties; changes in industry norms; actions by lenders, other creditors, customers and other business counterparties of McDermott and adverse outcomes in legal or other dispute resolution proceedings. If one or more of these risks materialize, or if underlying assumptions prove incorrect, actual results may vary materially from those expected. You should not place undue reliance on forward-looking statements. This communication reflects the views of McDermott’s management as of the date hereof. Except to the extent required by applicable law, McDermott undertakes no obligation to update or revise any forward-looking statement.

For media inquiries, please use the contact information below:

Reba Reid
Global Media Relations
+1 281 588 5636
RReid@McDermott.com

Kristi Krupala-Grove
CB&I Media Relations
+1 346 313 9636
KKrupala2@mcdermott.com

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SOURCE McDermott International, Ltd

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