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New Emotional Footprint Report From Info-Tech Research Group Names the Top IT Service Management Providers for Boosting Cost Efficiency and Risk Management in 2024

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Based on SoftwareReviews data, the 2024 IT Service Management Emotional Footprint Report from Info-Tech Research Group showcases the leading tools that are equipping organizations with advanced decision-making capabilities to adeptly navigate today’s shifting market landscape.

TORONTO, Aug. 26, 2024 /PRNewswire/ – Info-Tech Research Group has published its IT Service Management – Enterprise Emotional Footprint Report, naming the three top IT enterprise-level Service Management Champions for 2024. The report findings are based on data from SoftwareReviews, the global research and advisory firm’s platform for insights on the software provider landscape.

In the rapidly evolving IT landscape, lacking the right IT Service Management (ITSM) software can result in a range of issues, including delays, unresolved issues, and inefficient handling of service requests. These issues can hurt productivity, damage customer satisfaction, increase costs, and raise the risk of data and security breaches.

Adopting ITSM software can transform these challenges into opportunities. These tools provide valuable analytics and reporting features that support smarter decision-making, bolster security, and ensure compliance with industry standards. Ultimately, integrating ITSM is a strategic move that leads to cost savings, improved service quality, and a stronger position in the competitive tech market.

Survey data from 776 end-user reviews on SoftwareReviews was used to identify the top ITSM software providers. The insights are intended to support organizations that are considering options to streamline service management strategies.

The Net Emotional Footprint (NEF) of each software provider is a result of aggregated emotional response ratings across the areas of service, negotiation, product impact, conflict resolution, strategy, and innovation. The NEF is a powerful indicator of overall user sentiment toward the provider and its product from the software user’s point of view.

The 2024 IT Service Management Software Champions in the Enterprise market are as follows:

ServiceNow ITSM, 83 NEF, ranked high for being reliable.TeamDynamix ITSM, 90 NEF, ranked high for being trustworthy.Ivanti Neurons for ITSM, 86 NEF, ranked high for enables productivity. 

ITSM streamlines processes, speeding up service delivery, incident resolution, and problem management, which not only enhances internal workflows but also improves the end-user experience.

Analyst Insight:

“Modernizing ITSM software is a long overdue game-changer for organizations. We’re seeing increased focus on the customer experience, and rightfully so,” says Sandi Condrad, principal advisory director, Info-Tech Research Group and SoftwareReviews. “We need to see a focus on eliminating incidents, not just fixing them faster. It’s about improved communications and access to services. It’s about strategically enhancing the way service is done in the entire organization and improving surrounding processes to also benefit from improved visibility, improved processes, and reduced workloads. IT is the enabler to the business and needs to help the organization succeed.”

User assessments of software categories on SoftwareReviews provide an accurate and detailed view of the constantly changing market. Info-Tech’s reports are informed by the data from users and IT professionals who have intimate experience with the software throughout the procurement, implementation, and maintenance processes. 

For more information about Info-Tech’s SoftwareReviews, the Emotional Footprint, or the Data Quadrant, or to access resources to support the software selection process, visit softwarereviews.com

Info-Tech LIVE 2024 Conference 

Registration is now open for Info-Tech Research Group’s annual IT conference, Info-Tech LIVE 2024, taking place September 17 to 19, 2024, at the iconic Bellagio in Las Vegas. Exhibitors and media are invited to be a part of LIVE 2024. The conference offers a unique opportunity for exhibitors to showcase their products and services to a highly engaged audience of IT decision-makers. Journalists, podcasters, and influencers will have access to exclusive content, the latest IT research and trends, and interviews with industry experts and speakers. For more information about exhibiting at Info-Tech LIVE 2024, please visit Info-Tech’s events page. For media looking to apply for media passes to attend the event or gain access to research and other exclusive content, please contact pr@infotech.com.  

About Info-Tech Research Group 

Info-Tech Research Group is one of the world’s leading research and advisory firms, proudly serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations. 

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.  

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact pr@infotech.com.  

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X

About SoftwareReviews 

SoftwareReviews is a division of Info-Tech Research Group, a world-class technology research and advisory firm. SoftwareReviews empowers organizations with the best data, insights, and advice to improve the software buying and selling experience. 

For buyers, SoftwareReviews’ proven software selection methodologies, customer insights, and technology advisors help maximize success with technology decisions. For providers, the firm helps build more effective marketing, product, and sales processes with expert analysts, how-to research, customer-centric marketing content, and comprehensive analysis of the buyer landscape. 

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SOURCE Info-Tech Research Group

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The AmeriFlex Group® Celebrates Record-Breaking Year Supporting 53 Advisor Transitions and Bringing more than $3.4 Billion in Total Client Assets to the Firm

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Award-Winning Hybrid RIA is Home to 206 Total Advisors in 29 States, Representing More than $14.6 Billion in Total Client Assets

LAS VEGAS, Jan. 8, 2025 /PRNewswire/ — The AmeriFlex Group®, a rapidly growing, advisor-owned hybrid RIA that puts financial planning first, today celebrated the completion of a record-breaking year in which it welcomed 53 advisors and increased its total client assets by more than $3.4 billion. The AmeriFlex Group® ended the year with 206 total advisors in 29 states, with approximately $14.6 billion in assets under administration (AUA), an increase of 35% year over year.

The AmeriFlex Group® Founder and CEO, Thomas Goodson, said, “We have seen a significant increase in demand for stability during transition periods. From growing their practice to transitioning out of the business, our innovative programs provide advisors with the solutions they need to reach their goals, regardless of the stage of their career.”

Innovative Programming Driving Growth
The AmeriFlex Group® has long developed forward-thinking approaches and programs to address issues facing advisors.

The firm’s award-winning SuccessionFlex® program allows advisors to authorize a succession and continuity agreement with the firm that includes an option to sell 30% to 40% of their current revenue stream to The AmeriFlex Group® with no minority ownership discount.The AmeriFlex Premier+ platform — a proprietary, high-tech financial planning solution that equips advisors to deliver an elevated service experience and helps clients envision the outcome of their planning goals, leading to more informed financial decisions — opened to affiliated advisors. The AmeriFlex Group® partner advisors can collaborate with the AmeriFlex Premier+ team to create more share of wallet.The AmeriFlex Group® acquired The W Source™ in the spring, bringing in-house this unique professional platform facilitating women-to-women networking opportunities across industries on a local and national level. The strategic acquisition positions the firm to reach its ambitious goal of parity between men and women partners.

The Advisor Transition Network
In 2024, the AmeriFlex Group® launched the Advisor Transition Network (ATN), a national platform designed to connect qualified buyers and sellers of financial advisory practices. The network provides a confidential marketplace where financial advisors can transition their businesses. ATN has established a growing network of prepared buyers representing over 200 qualified advisors.

“By launching the Advisor Transition Network, we have delivered something so many advisors need – a straightforward way to sell their business to a qualified buyer,” Goodson added. “With more than 200 individuals and offices nationwide, supported by the experienced succession specialists at The AmeriFlex Group ®, advisors preparing to depart the industry may not have ever had a better option to transition toward retirement so seamlessly.”

For advisors considering initiating a succession plan within the next five years, The AmeriFlex Group® provides a one-stop-shop to build and execute a plan with the support of an award-winning succession team.

Jesse Kurrasch, The AmeriFlex Group® COO, noted, “Over the past several years, we have delivered customized succession plans that maximize the value of an advisor’s life work.”

Continued Growth Earns Industry Awards
The AmeriFlex Group® was named a finalist in the 2024 Wealth Management Industry Awards category for its succession program. Investment News identified the firm as the fastest-growing RIA in 2024, and Goodson was named the Executive of the Year by the ThinkAdvisor LUMINARIES program.

About The AmeriFlex Group:
The AmeriFlex Group® is recognized as The Home for Hybrids® (www.HomeForHybrids.com) – BD/RIA Transitional Wealth Planners™ (financial advisors). The RIA is owned-and-operated by its advisor members and partners. Securities offered through Osaic, member FINRA/SIPC. Investment advisory services offered through The AmeriFlex® Group®, an Independent Registered Investment Advisor. Osaic is separately owned and other entities and/or marketing names, products or services referenced here are independent of Osaic. Insurance is offered independent of Osaic. 8475 W Sunset Road, Suite 101, Las Vegas, NV 89113.

Media Contact:
Haven Tower Group
Donald C. Cutler
424.317.4864
dcutler@haventower.com 

View original content:https://www.prnewswire.com/news-releases/the-ameriflex-group-celebrates-record-breaking-year-supporting-53-advisor-transitions-and-bringing-more-than-3-4-billion-in-total-client-assets-to-the-firm-302345246.html

SOURCE The AmeriFlex Group

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Aperture Announces Strategic Majority Investment from Genstar Capital

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Investment to accelerate growth for national forensic expert services platform through expansion across service offerings and geographies

ARLINGTON, Texas, Jan. 8, 2025 /PRNewswire/ — Aperture, LLC (“Aperture” or the “Company”), a national platform of best-in-class forensic experts, today announced a strategic majority investment from Genstar Capital (“Genstar”), a leading private equity firm focused on investments in targeted segments of the financial services, software, healthcare, and industrials industries.

Aperture is a full-service provider of forensic expert witness services, providing accident reconstruction, premises liability, biomechanical and human factor analysis, construction disputes, and commercial litigation services. Headquartered in Arlington, Texas, the Company services over 11,000 cases annually across its client base that includes law firms, insurance carriers, and corporations. Aperture’s strategic focus on delivering unbiased expertise and fostering deep customer relationships has driven its strong growth, leading to exceptional client retention and customer satisfaction.

The Company has expanded over the past five years through nine acquisitions, diversifying its service lines, geographic reach, and customer base while building world-class operations, facilities, and technology intended to enable experts to better serve customers. Today, Aperture serves over 2,500 clients with 15 offices across the US.

Robert E. Joyce, Jr., CEO and President of Aperture, said, “Aperture is known for the world class expertise of our employees and our client-first approach. We are proud to have built Aperture into both an employer of choice and partner of choice in the industry, enabling professionals to better serve customers and build meaningful careers. Our partnership with Genstar is a testament to the platform we have built and positions us to accelerate our growth strategy, expand our service offerings, and continue delivering tremendous value to our clients.”

Matt McCabe, Director at Genstar, said, “We’ve been following Aperture’s transformation for several years and are proud to partner with Rob and the entire management team as they continue to scale and drive value for their clients. Aperture is well-positioned to achieve outsized growth, and we are excited to invest further in developing new and expanding existing markets, both organically and through M&A.”

Ropes & Gray LLP provided legal counsel and William Blair & Company LLC served as financial advisor to Genstar.

About Aperture

Aperture is a full-service provider of forensic expertise and litigation dispute support services in the areas of accident reconstruction, biomechanical engineering, construction, economic damages, human factors, intellectual property, premises liability, and workplace safety. Aperture’s headquarters is in Arlington, Texas, with additional locations in California, Colorado, Massachusetts, Nevada, New Mexico, Texas, and Wisconsin. For more information, visit www.aperturellc.com.

About Genstar Capital

Genstar Capital (www.gencap.com) is a leading private equity firm that has been actively investing in high-quality companies for over 30 years. Based in San Francisco, Genstar works in partnership with its management teams and its network of strategic advisors to transform its portfolio companies into industry-leading businesses. Genstar currently has approximately $49 billion of assets under management and targets investments focused on targeted segments of the financial services, software, healthcare, and industrials industries.

Media Contacts:

For Aperture
Chad Smith
VP of Marketing and Business Development
chad.smith@aperturellc.com

For Genstar Capital
FGS Global
GenstarCapital@fgsglobal.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/aperture-announces-strategic-majority-investment-from-genstar-capital-302345197.html

SOURCE Genstar Capital

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Poshmark Announces Partnership with Loop to Transform Missed Returns into Resale Opportunities

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The leading fashion resale marketplace empowers consumers to turn non-returnable items into cash, doubling down on commitment to sustainability amid stricter return policies

REDWOOD CITY, Calif. and COLUMBUS, Ohio, Jan. 8, 2025 /PRNewswire/ — Poshmark, a leading fashion resale marketplace powered by a vibrant community, together with Loop, the leading commerce operations platform for Shopify brands, today announced a first-of-its-kind partnership that addresses a common consumer pain point — missing a return window or attempting to return a final sale item — by offering a sustainable and financially rewarding alternative to recoup expenses. Available to the millions of U.S. shoppers across Loop’s network of merchants, this partnership creates a path for consumers to quickly and easily resell non-returnable items on Poshmark, transforming a negative returns experience into a positive one while in turn creating new revenue streams for the merchants. This innovative resale integration is a first for Loop’s merchants, marking a significant step forward in the fashion industry’s efforts to reduce waste and promote sustainability.

Retailers are grappling with the rising costs and environmental impact of returns, where many have tightened their return policies to mitigate these costs. During the holiday shopping period from November 1 – December 24, online spending grew 6.7% (Mastercard), and the total value of returns between December 26-30 increased 8% year-over-year (Loop). What’s more, during those five days alone, there was over $67.6 million of merchandise returned to Loop brands, and listings on Poshmark with “missed return” in the description grew nearly 50%. This surge in activity has amplified the challenges both retailers and consumers face, but has also presented a unique opportunity for innovation to minimize frustration and unnecessary waste.

“At Poshmark, we believe shopping and selling should be simple, social, and sustainable,” said Steven Tristan Young, Chief Marketing Officer at Poshmark. “After observing an increase in Poshmark listings mentioning missing the return window, we saw an opportunity to create a sustainable solution. Partnering with a market-leader like Loop allows us to offer resale as an alternative, creating a more convenient experience for both buyers and sellers, putting money back in their wallets, and keeping more items in circulation.”

This partnership is another example of how Poshmark is simplifying the resale experience by pioneering new tools to help its community succeed, and comes on the heels of its sellers collectively earning over $8 billion on the platform to date. What’s more, this partnership unlocks additional desirable inventory for Poshmark’s community to shop from Loop merchants, including Rothy’s, one of the most beloved brands on Poshmark.

“In partnership with Loop and Poshmark, we are redefining sustainable shopping,” said Dayna Quanbeck, President at Rothy’s. “Washable and remarkably durable, Rothy’s products are designed to stay in the loop as long as possible. Now with our Poshmark x Loop integration, we’re taking a step toward a truly circular fashion economy. By transforming non-returnable items into resale opportunities with just one click, we’re empowering our customers to reduce waste and extend the life of their Rothy’s. We’re proud to be at the forefront of offering practical, sustainable solutions for today’s shoppers.”

Loop’s U.S. merchants interested in enabling this experience for their consumers can do so with a simple click of a button in their Loop account. Once enabled, consumers who are initiating a return through their returns portal will see a “Resell on Poshmark” button next to any items that are not eligible for return. One click produces a complete, pre-filled listing on Poshmark with item details — a strong improvement from the previous experience, where the customer simply faced a dead-end.

“Loop’s collaboration with Poshmark exemplifies the future of returns, where ease of use meets sustainability,” said Hannah Bravo, CEO of Loop. “Together, we’re helping brands and consumers embrace resale as a simple, single-click experience, supporting a thriving circular economy while driving meaningful engagement and value for all.”

About Poshmark
Poshmark is a leading fashion resale marketplace powered by a vibrant, highly engaged community of buyers and sellers and real-time social experiences. Designed to make online selling fun, more social and easier than ever, Poshmark empowers its sellers to turn their closet into a thriving business and share their style with the world. Since its founding in 2011, Poshmark has grown its community to over 130 million users and generated over $10 billion in GMV, helping sellers realize billions in earnings, delighting buyers with deals and one-of-a-kind items, and building a more sustainable future for fashion. For more information, please visit www.poshmark.com, and for company news, visit newsroom.poshmark.com.

About Loop
Loop is the leading commerce operations platform optimizing returns, exchanges, and reverse logistics at scale for more than 4,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 55 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. Learn more at www.loopreturns.com.

Media Contacts
Poshmark: pr@poshmark.com
Loop: loop@walkersands.com

View original content:https://www.prnewswire.com/news-releases/poshmark-announces-partnership-with-loop-to-transform-missed-returns-into-resale-opportunities-302344744.html

SOURCE Poshmark, Inc.

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