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GenAI Enables Customer Experiences in APAC to Reach Their Full Potential

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APAC companies are utilizing the power of GenAI to reshape customer experiences, according to research insights commissioned by Infobip

KUALA LUMPUR, Malaysia, Aug. 26, 2024 /PRNewswire/ — Global cloud communications platform Infobip has released a new report with research insights by leading analyst firm IDC. The new Infobip eBook titled “Unlocking the potential of GenAI in CX” takes a closer look at how GenAI is enabling businesses to scale their customer service operations and provide more proactive and impactful customer experiences. Generative AI (or GenAI) is already making waves globally as companies and brands begin embracing this cutting-edge technology.

It is anticipated that by the end of 2027, the proportion of AI investments across the APAC region in GenAI will increase from 15% to 29%. Several business functions are being prioritized for GenAI initiatives – among the top areas that C-Level Execs are looking into using GenAI are Operations (47%), Customer Experience (38%), and Marketing (33%). The report also highlighted that APAC business sectors that are adopting GenAI are also following a similar trend as global top adopters of GenAI, especially within the Transportation and Logistics (74%), Telco, Media and Entertainment (72%), Financial Services (59%), and Healthcare and Life Sciences (54%) sectors.   

How GenAI Improves Customer Experiences

Business leaders have long recognized the importance of having superior customer experiences and improved operational efficiency, but they face numerous challenges that have prevented them from effectively carrying out their CX strategies. Among the top factors include the accelerated pace of tech adoption such as GenAI (33%), rising costs of CX transformation services (32%) and increased digital offerings from competitors (31%).

Leveraging GenAI-augmented solutions may just be the ticket for companies looking for a way out of their CX challenges. GenAI empowers customers to curate their own rich customer journeys and quickly troubleshoot problems while allowing businesses to scale and publish high-quality creations to multiple digital channels. GenAI is also capable of identifying patterns in unstructured data, automatically mapping them to be more understandable for businesses.

“Research shows that 69% of CEOs in APAC see AI as a significant opportunity for business growth and differentiation. At Infobip, we are helping businesses of all sizes leverage AI to transform customer interactions. We believe that GenAI will enable businesses to create fully automated flows, delivering welcome messages, product recommendations, and support —both before and after purchase — through a single automated conversation. As AI continues to evolve, we can expect increased customer satisfaction, better marketing and sales conversions, improved operations and lower customer support costs,” said Ivan Ostojic, Chief Business Officer at Infobip.

Slow Adoption Despite a Record of Successes

Despite the huge potential of GenAI to revolutionize customer experiences, only 18% of APAC businesses are still in the early stage of AI adoption while 64% have either leveraged AI or Machine Learning in selected use cases. Just 18% of APAC businesses have advanced AI/ML capabilities. GenAI’s slow adoption among organizations may be due to certain key challenges that need to be addressed first, such as regulatory compliance and security concerns.

“GenAI is set to transform how we design, implement, deliver, and scale customer experiences. In IDC’s June 2023 Future of Customer Experience Survey, 35% of CX executives believe that innovations like GenAI and Web3 will be most pivotal in shaping their future CX strategies. Amidst economic uncertainties and rising costs, businesses must focus on differentiating themselves through value-driven, empathetic customer experiences, to stay competitive in an increasingly digital marketplace” said Nikhil Batra, Senior Research Director, IDC Asia-Pacific.

Despite the slow rollout of GenAI, several brands have already seen success in integrating GenAI into their CX strategies, such as Apollo 24/7, India’s largest multi-channel digital healthcare platform. The brand leveraged Infobip’s Answers AI-powered technology to create a more personalized and seamless digital healthcare experience to improve overall customer experience. By enabling GenAI digital assistance, Apollo 24/7 saw faster problem resolution and a higher conversion rate through intelligent chatbots.

With GenAI technology quickly becoming more sophisticated and advanced, APAC brands investing in GenAI are poised to greatly stand out from the competition and drive business growth. Organizations interested in embarking on GenAI customer journeys must choose a seasoned and trained local tech solution partner that is well-versed in conversational customer experiences. Once organizations have cleared the initial hurdles of GenAI, both customers and clients can enjoy the best of everything that GenAI technology can offer.

To learn more about how GenAI is enabling businesses to provide more proactive and impactful customer experiences, download the “Unlocking the potential of GenAI in CX” eBook here.

About Infobip

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.

Recent award wins include:

Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024)Infobip named to Fast Company’s Annual List of the World’s Most Innovative Companies (March 2024)Infobip named a leader in the CPaaS Leaderboard, Juniper Research (March 2024)Infobip ranked as number one Communications Platform as a Service (CPaaS) provider, in the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)Infobip named a leader in the CCaaS Leaderboard, Juniper Research (Dec 2023)Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023)Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)Infobip named a leader in the Juniper Customer Data Platform Leaderboard Report (July 2023)Infobip named a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment (doc #US50607923, May 2023)

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SOURCE Infobip

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EngineAI Debuts at CES 2025 with Revolutionary Robotics Lineup

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LAS VEGAS, Jan. 10, 2025 /PRNewswire/ — On Jan 7-10, Shenzhen EngineAI Robotics, an innovator in humanoid robots, debuted at the prestigious CES 2025, showcasing its humanoid robots: the SE01, SA01, and PM01. These robots offer a versatile foundation for developers to enhance their interaction with the physical environment. The SA01 and PM01, in particular, serve as open-source platforms for further development, providing a basis for advancements in embodied intelligence.

Zhao Tongyang, the founder and CEO of EngineAI, highlighted the company’s vision to develop world-leading general-purpose humanoid robots while continuously accelerating innovation in the embodied intelligence revolution. He emphasized that EngineAI is committed to launching scalable products at competitive prices, aiming to achieve the production and sales of over a thousand units by 2025.

Zhao is a seasoned entrepreneur in the robotics industry, with a track record of pioneering advancements. His extensive experience has equipped him with substantial expertise and resources. In 2016, he founded Dogotix, pioneering humanoid robot research in China. By 2020, he launched a quadruped robot that quickly dominated the global market. After co-founding XPENG Robotics, Zhao formed a new team in early 2023 and created the humanoid robot PX5, which later gained significant attention at NVIDIA’s GTC 2024. Following the success of PX5, Zhao left XPENG Robotics to establish EngineAI, soon securing nearly 100 million yuan (approx. USD 13.64 million) in angel funding and unveiling the next-gen humanoid robot SE01 on October 24, 2024.

The SE01 has garnered significant attention at CES 2025. As EngineAI’s first full-size general-purpose humanoid robot, it marks EngineAI’s commitment to the embodied intelligence sector. Designed for industrial labor scenarios, SE01 features high load capacity and can handle tasks such as heavy lifting and precision assembly in complex factory environments. It incorporates advanced harmonic force control joint modules, deep reinforcement learning, and imitation learning algorithms, along with an end-to-end neural network model. This robot has overcome the challenge of natural gait, eliminated the awkward movements of previous robots, and significantly enhanced work efficiency and precision. Standing at 170cm and weighing 55kg, SE01 can perform human-like actions such as squatting, push-ups, and running, with athletic performance comparable to international athletes.

Another highlight is the SA01, a pioneering robot designed for research and educational settings. It features an open-source platform, offering a highly customizable bipedal robot for research institutions and educational organizations. Weighing approximately 40kg, SA01 can perform actions such as running and jumping. It utilizes a reinforcement learning algorithm architecture and an efficient power module solution, with a walking power consumption of less than 200W. Constructed with high-quality, high-strength aluminum alloy, the SA01 boasts strong system rigidity and impact resistance, making it a durable choice for the research market. Priced at USD 5,400, it offers exceptional value, with orders quickly surpassing expectations. Now EngineAI has established a stable production capacity to meet the increasing market demand.

The PM01, EngineAI’s latest release, is a lightweight, high-dynamic, fully open embodied intelligent robot. Standing at 138cm and weighing around 40kg, it offers both mechanical and humanoid natural gait walking modes. PM01 is the most flexible robot in EngineAI’s lineup so far, with human-like movement and performance rivaling the flagship SE01. It features an interactive core screen for seamless interaction and enhanced dynamic performance with additional degrees of freedom in the neck and waist. The PM01 supports extensive hardware and software capabilities, enabling cross-platform algorithm deployment and validation, making it ideal for diverse research applications. The PM01 is now available in both commercial and educational editions. From now until March 31, 2025, both editions are offered at a price of USD 13,700. During this specific period, customers who purchase the commercial edition will automatically receive an upgrade to the educational edition.

With its debut at CES, EngineAI is poised to continue its innovation-driven approach, refining its product lineup while focusing on embodied intelligence development. The company aims to advance artificial intelligence solutions, linking and building ecosystems to serve and train professional models, ultimately contributing to the emergence of the AGI era.

About EngineAI

Founded in October 2023 and in Shenzhen Bay, EngineAI specializes in general-purpose intelligent robots and industry-specific solutions, including the development and production of humanoid robots and other related products. The team comprises pioneers from China’s first cohort of legged robot research and industrialization, as well as experts from top universities and firms.

EngineAI is committed to full-stack independent development, from core components to embodied intelligence and operational algorithms. EngineAI’s products cater to various scenarios, including scientific research and education, industrial manufacturing, commercial services, and home use. The company is dedicated to advancing the commercialization of humanoid robot technology globally.

For more information, please connect with EngineAI at:
YouTube: https://www.youtube.com/@Engineairobot
LinkedIn: https://www.linkedin.com/company/engineai-robot
Instagram: https://www.instagram.com/engineairobot/
Facebook: https://www.facebook.com/profile.php?id=61562251514664
X: https://x.com/engineairobot
WhatsAPP: 18025463787
Email: support@engineai.com.cn

 

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SOURCE ENGINEAI ROBOTICS TECHNOLOGY

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Crisil unveils a new brand identity

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New logo reflects ability to power mission-critical decisions with confidence

MUMBAI, India, Jan. 10, 2025 /PRNewswire/ — Crisil Limited, a provider of ratings, data, research, analytics and solutions, today unveils its new brand logo.

The new brand identity, ‘Crisil’ (earlier written as CRISIL), reinforces the company’s position as a global, insights-driven analytics firm, building on a distinguished legacy of close to four decades.

Large and highly respected firms partner with us for the most reliable opinions on risk in India, and for uncovering powerful insights and turning risks into opportunities globally. We are integral to multiplying their opportunities and success.

Says Amish Mehta, Managing Director & CEO, Crisil, “Our reimagined brand expresses a more progressive vision of our future. It celebrates a pioneering and illustrious past and showcases our commitment to deliver actionable insights to clients. Our people’s analytical rigour and domain expertise will continue to set standards and empower clients to make mission-critical decisions with confidence. The new brand identity guides us in shaping how we present ourselves to the world, influencing every interaction internally and externally to help us deliver exceptional client value.”

The strategic brand transformation positions Crisil’s businesses — Crisil Ratings, Crisil Intelligence (formerly MI&A), Crisil Coalition Greenwich, and Crisil Integral IQ (formerly GR&RS) — under a cohesive identity that offers a consistent and more connected experience for clients around the world.

Crisil Ratings: Offers independent credit ratings in India that empower informed decisions and objective benchmarking by lenders, investors and issuers.

Crisil Intelligence: Offers insights, consulting, technology-driven risk solutions and advanced data analytics, serving clients across government, private and public enterprises, empowering them to make informed decisions.

Crisil Coalition Greenwich: Offers strategic benchmarking, analytics and insights to the financial services industry and specialises in providing unique, high-value and actionable information to help clients measure and drive their business performance.

Crisil Integral IQ: Offers solutions and actionable intelligence to financial institutions around the globe to deliver strategic transformation, optimise risk and drive operational excellence.

The main logo in bold black is simple yet strong, symbolising excellence and the certainty that we deliver. Complementing this, our business logos now feature a distinct teal colour that conveys the confidence and trust rooted in rigour and domain expertise.

About Crisil Limited

Crisil is a global, insights-driven analytics company. Our extraordinary domain expertise and analytical rigour help clients make mission-critical decisions with confidence.

Large and highly respected firms partner with us for the most reliable opinions on risk in India, and for uncovering powerful insights and turning risks into opportunities globally. We are integral to multiplying their opportunities and success.

Headquartered in India, Crisil is majority owned by S&P Global.

Founded in 1987 as India’s first credit rating agency, our expertise today extends across businesses: Crisil Ratings, Crisil Intelligence, Crisil Coalition Greenwich and Crisil Integral IQ.

Our globally diverse workforce operates in the Americas, Asia-Pacific, Europe, Australia and the Middle East, setting the standards by which industries are measured.

For more information, visit www.Crisil.com

Connect with us: LINKEDIN | TWITTER | YOUTUBE | FACEBOOK

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This press release is transmitted to you for the sole purpose of dissemination through your newspaper/ magazine/ agency. The press release may be used by you in full or in part without changing the meaning or context thereof but with due credit to Crisil. However, Crisil alone has the sole right of distribution of its press releases for consideration or otherwise through any media including websites, portals, etc.

Crisil has taken due care and caution in preparing this press release. Information has been obtained by Crisil from sources which it considers reliable. However, Crisil does not guarantee the accuracy, adequacy or completeness of information on which this press release is based and is not responsible for any errors or omissions or for the results obtained from the use of this press release. Crisil especially states that it has no financial liability whatsoever to the subscribers/ users/ transmitters/ distributors of this press release.

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Jointly Charging the Road Ahead | Huawei Releases Top 10 Trends of Charging Network Industry 2025

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SHENZHEN, China, Jan. 10, 2025 /PRNewswire/ — Huawei released the Top 10 Trends of Charging Network Industry 2025 with the theme of “Jointly Charging the Road Ahead.” Wang Zhiwu, President of Huawei Smart Charging Network Domain, comprehensively interprets the top 10 trends of the charging network industry for 2025 from the perspectives of industry development directions and technology development path.

He states that electric vehicles (EVs) have developed better than expectations again. It is estimated that the number of global EVs will reach 480 million within 10 years globally. We are already in the era of comprehensive electrification. In the future, Huawei will work with partners and customers to accelerate ultra-fast charging coverage in all scenarios. In the tide of vehicle electrification, we are dedicated to achieving the vision of jointly charging the road ahead.

Trend 1: High-Quality Development

High-quality development of charging networks has become an industry trend. The entire industry will undergo profound changes centering on high-quality development. Technologies will be iterated rapidly, and core charger enterprises will encounter a sharp decrease.

Trend 2: Comprehensive Ultra-fast Charging

“Ultra-fast charging” is a buzzword of 2024 for the industry. Multiple cities in China have started to deploy ultra-fast charging facilities, boosting the explosive growth of the number of EV models that support ultra-fast charging. It is estimated that all typical EV models will support ultra-fast charging in all scenarios by 2028.

Trend 3: Optimal Experience

Mature technologies of intelligent head units, intelligent driving, and intelligent chargers promote the charging experience to be digital, intelligent, and automatic, driving the advent of the era of digitalized charging experience.

Trend 4: Electrified Logistics

To achieve the goal of replacing oil with electricity for heavy goods vehicles, charging is the core obstacle. Ultra-fast charging technologies will completely overcome industry hurdles. Ultra-fast charging has advantages such as low construction capital expenditure (CAPEX), high charging compatibility, easy device maintenance, and small station footprint, promoting to achieve electrified logistics for the industry.

Trend 5: Grid Friendliness

In the future, power grid interaction will transit from passive to active response, and from one-way to multiple-way interaction to ensure power grid safety.

Trend 6: Multi-level Power Pooling

With increasing compatible EV models and wider power ranges, commercial EVs will even support megawatt-level charging. Facing ever-changing requirements, the power pooling technology will evolve from split-type charger application to multi-level power pooling, and extend to power grids and EVs. This evolution reduces electricity dependency on power grids, supports evolution with EV models, and meets EV requirements to the maximum extent.

Trend 7: Fully Liquid-Cooled Charging

Charging scenarios are increasingly diverse, especially including more extreme environments. Therefore, the industry is accelerating the deployment of high-power liquid-cooled charging equipment. Liquid-cooled power unit + liquid-cooled charging dispenser will become the best combination.

Trend 8: PV+ESS+Charger Integration

The traditional solution of “stacking PV, ESS, and charging cabinets” will gradually evolve to the solution of “intelligent integration” that will improve the benefits throughout the lifecycle, be friendly to power grids, and ensure safety of the charging station.

Trend 9: Low-Power DC Charging

Campus will be the core scenario for future V2G development. As low-power DC charging is becoming popular, it has more digital functions such as bonus point calculation, centralized deployment, easy management and control, and V2G evolution.

Trend 10: Electrical Safety

As charging scenarios are expanding to densely populated environments, electrical safety requirements will shift from single-point control to unified control for people, EVs, chargers, and ESSs. 

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SOURCE Huawei Digital Power

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