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unitQ Warns Developers of Significant Challenges With iOS 18 Update

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BURLINGAME, Calif., Aug. 19, 2024 /PRNewswire/ — unitQ, the leading AI-powered customer feedback platform empowering organizations to take a customer-centric, real-time data-driven approach to craft high quality products, services and experiences, announced today developers should brace for a surge in user-reported issues when Apple releases iOS 18 this September.

unitQ data from the last three iOS version updates shows a marked increase in user complaints following these updates

unitQ’s comprehensive, AI-driven studies of millions of App Store reviews from thousands of top mobile applications reveals a consistent trend: Major iOS updates result in significant disruptions to core app functionality, despite rigorous beta testing.

unitQ’s data, drawn from the last three iOS version updates, shows a marked increase in user complaints following these updates. For example, in the wake of iOS 17’s release on September 18, 2023, unitQ artificial intelligence recorded a 29% spike in user reported issues across 10 different industries. Problems ranged from generic app crashes and blank screens to industry-specific issues like missing lyrics in music apps, irrelevant search results in shopping apps and overheating and notification problems in social networking apps.

*For more on the user-reported issues associated with the iOS 17 update, read the unitQ study here.

*For more on the user-reported issues associated with the iOS 16 update, read the unitQ study here.

*For more on the user-reported issues associated with the iOS 15 update, read the unitQ study here.

Even with betas, iOS 18 to bring challenges

The destructive quality-of-life or customer-churning issues identified in the unitQ studies occurred despite the advanced release and testing of beta versions — and new betas are now being tested by developers and the public before the expected September release of iOS 18.

This provides even more historical ammunition that the iOS 18 rollout could lead to challenges for end users and, by extension, developers — despite their best efforts. However, the duration these quality issues persist hinges on whether developers and their organizations actively listen to their users’ feedback and promptly address the concerns raised.

“Even with betas, developers need to be aware that the rollout of iOS 18 could lead to significant challenges for end users,” said Christian Wiklund, unitQ CEO and Co-Founder. “Key to mitigating these issues is active listening and prompt response to user feedback.”

Incorporate user feedback into your tech stack

Companies are pouring resources into their technology stacks, integrating systems for everything from auditing and security monitoring to application performance and infrastructure management. CIOs and other corporate leaders are deploying a variety of tools to secure their organization’s long-term success. However, one critical data source often remains untapped.

This overlooked data is the “Voice of the Customer.” Real-time user feedback offers insights into the performance, features and capabilities of your products and services. What’s more, users of applications often uncover as many, but different, issues as machine signals sent from observability platforms. This means that listening to and taking action based on customer feedback are on equal footing with observability platforms.

User reviews on platforms like the App Store and Google Play, customer service interactions in Zendesk, incident reports in Jira, and conversations on social media channels such as Discord, LinkedIn, Reddit, and X, together provide a comprehensive view of customer preferences, challenges and priorities.

Addressing the issues identified through customer feedback, no matter the language, can boost developers’ key performance metrics, enhance customer satisfaction, attract new users and open up additional revenue opportunities.

Most importantly, user feedback provides an immediate guide to resolving user-facing issues associated with new software updates, like the upcoming iOS 18 release.

Harness user feedback with unitQ artificial intelligence

Embracing customer feedback is only the first step. The greater challenge is in managing and analyzing this vast amount of data to uncover actionable insights.

Artificial intelligence can streamline the analysis of vast amounts of customer feedback — bringing key themes and sentiment trends to the forefront, predicting product defects, feature requests and identifying potential areas for improvement. unitQ’s AI understands the context and subtleties of customer reviews and feedback, enabling a deeper insight into customer perceptions in real time. By harnessing unitQ, organizations can not only meet but surpass quality expectations, staying ahead of the competition and reducing the impact of new iOS and other updates.

About unitQ

As the leading AI-powered Voice-of-the-Customer platform, unitQ empowers companies with actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy, CarGurus, HelloFresh and Zendesk rely on unitQ to drive growth, reduce churn and build brand loyalty.

With unitQ customer feedback software, including unitQ GPT, organizations can discover quality issues at the same time as their users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.

Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!

Follow unitQ on LinkedIn and X.

To learn more, contact David Kravets from unitQ at media@unitQ.com.

View original content to download multimedia:https://www.prnewswire.com/news-releases/unitq-warns-developers-of-significant-challenges-with-ios-18-update-302224855.html

SOURCE unitQ

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DomaCom Appoints Giuseppe Porcelli as Chairman and Secures $2 Million Private Placement

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January 10, 2025

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SYDNEY, Jan. 10, 2025 /PRNewswire/ — DomaCom Limited (ASX:DCL) is pleased to announce two significant developments that will strengthen its leadership and financial position as it advances its fund-first, technology-driven strategy.

Appointment of Giuseppe Porcelli as Non-Executive Chairman

DomaCom has appointed Giuseppe Porcelli as Non-Executive Chairman. Giuseppe is the Founder, Chairman, and CEO of Lakeba Group, a global technology leader renowned for AI-powered, scalable solutions. With extensive expertise in technology-driven investment strategies, his leadership will be instrumental in accelerating DomaCom’s growth, innovation, and investor value creation.

“Giuseppe’s appointment strengthens our leadership team at a pivotal time for DomaCom,” said Darren Younger, CEO of DomaCom. “His experience in driving technological innovation and scaling businesses will support our strategy to enhance investor value and expand our market presence.”

Successful Completion of $2 Million Private Placement

DomaCom has successfully secured a $2 million investment through a private placement from sophisticated investor Martin Groen. The placement involved issuing 142,857,143 fully paid ordinary shares at $0.014 per share, reflecting investor confidence in DomaCom’s strategy and growth potential.

“This investment demonstrates strong confidence in our vision to transform DomaCom into a leading fund-first, technology-driven business,” said Giuseppe Porcelli, Chairman of DomaCom. “The additional option to secure further funding underscores the long-term alignment between DomaCom and our investors. This capital will allow us to accelerate key initiatives, deliver value to our stakeholders, and position the business for sustained growth.”

These developments mark an important step forward in DomaCom’s transformation, reinforcing its commitment to technological innovation, financial growth, and enhanced investor value.

Contact person: Darren Younger, DomaCom CEO
Darren.younger@domacom.com.au 

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/domacom-appoints-giuseppe-porcelli-as-chairman-and-secures-2-million-private-placement-302347645.html

SOURCE DomaCom Limited

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GlocalMe Unveils New Brand Identity and Cutting-Edge Innovations at CES 2025

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35 minutes ago

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January 10, 2025

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LAS VEGAS, Jan. 10, 2025 /PRNewswire/ — GlocalMe, a global leader in mobile data connectivity under uCloudlink (NASDAQ: UCL), is proud to announce its participation in CES 2025, the world’s largest technology trade show. This year marks a significant milestone for GlocalMe as it unveils its newly refreshed brand identity and showcases an impressive lineup of innovative products that are set to redefine global connectivity.

With the theme “The Ideal Network of Life,” GlocalMe’s rebranding reflects its dedication to providing seamless, secure, and reliable internet connectivity that feels local, no matter where users are. Powered by its patented Cloud SIM and HyperConn™ technology, the brand emphasizes “Global Connectivity, Local Mindedness,” delivering a borderless yet personalized connection experience for modern digital lifestyles.

“Our new brand identity represents a transformative step in our journey to empower users with effortless and reliable global connectivity,” said Chaohui Chen, CEO of uCloudlink. “At CES 2025, we are thrilled to showcase how our innovative solutions bring the world closer together, delivering technology that feels personal and local, even in a globalized world.”

Spotlight on the GlocalMe Life Series

A major highlight of GlocalMe’s CES 2025 showcase is the GlocalMe Life Series, a collection of advanced products designed to provide secure and convenient connectivity for daily and travel use. With a focus on user convenience and peace of mind, the Life Series empowers users to stay connected effortlessly.

At CES 2025, GlocalMe will pre-launch three new additions to the Life Series:

GPet: The second generation of GlocalMe’s smart global pet tracker, featuring unique 6-tech positioning technologies to ensure the safety and location tracking of pets worldwide. New features, including ‘AI Wellness’ and ‘Pet Interaction,’ will enhance pet health monitoring and strengthen the bond between pets and their owners.UniCord S and UniCord P: Upgraded versions of the UniCord, designed specifically for drivers and remote workers. These devices offer advanced tracking features and provide secure and seamless connectivity during commutes or road trips. The UniCord P boasts upgraded mobile internet specifications, delivering a network experience comparable to a Wi-Fi hotspot.

These new products join the existing Life Series, which includes:

UniCord: The world’s first 3-in-1 multi-functional USB cable, which has been honored with the “CES Breakthrough Award 2025” by Android Authority for its innovative design and functionality.RoamPlug: The world’s only travel adapter with a built-in 4G mobile hotspot.KeyTracker: A global intelligent tracker featuring 6-tech positioning to secure and locate personal belongings with precision.

Introducing HyperConn™ Technology: Seamless Connectivity Redefined

GlocalMe will also debut its revolutionary HyperConn™ mobile Wi-Fi hotspot technology at CES 2025, redefining how users stay connected on the move. Leading this innovation is the MeowGo G40 Pro, a HyperConn™-enabled 4G multi-network mobile Wi-Fi hotspot. Designed for road trip families and remote workers, this device leverages AI-powered network switching to provide uninterrupted internet access by seamlessly connecting to multiple 4G carriers and Wi-Fi providers. This ensures reliable connectivity anywhere in the world, no matter where life takes users.

Experience GlocalMe at CES 2025

From January 7 to 10, 2025, GlocalMe will showcase its new brand identity and innovative product lineup at booth LVCC North Hall #8211. Attendees are invited to experience firsthand how GlocalMe is redefining global connectivity through its cutting-edge products and advanced technologies.

All pre-launched products from CES will be officially available by the end of the first quarter of 2025.

About GlocalMe

GlocalMe is a digital lifestyle brand under Nasdaq-listed technology company uCloudlink (NASDAQ: UCL). With its mission to enable people to ‘Connect and Share without Limitations’, uCloudlink is a leading mobile technology solutions provider that provides a marketplace for mobile data traffic sharing to billions of users in over 200 countries and regions. By using uCloudlink’s patented Cloud SIM technology, mobile users are no longer confined to the service of a single network operator but are opened to a world of connectivity whenever and wherever they are.

For more information, visit www.glocalme.com.

Photo – https://mma.prnewswire.com/media/2595181/GlocalMe.jpg 

View original content:https://www.prnewswire.co.uk/news-releases/glocalme-unveils-new-brand-identity-and-cutting-edge-innovations-at-ces-2025-302347677.html

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Reap Receives In-Principle Approval for Major Payment Institution License from Monetary Authority of Singapore

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2 hours ago

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January 10, 2025

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SINGAPORE, Jan. 9, 2025 /PRNewswire/ — Reap, a leading payment technology provider, is thrilled to announce today that it has received an In-Principle Approval (IPA) from the Monetary Authority of Singapore (MAS) for its application of the Major Payment Institution (MPI) License for its Singapore entity, Reap Singapore.

Obtaining the IPA marks a significant milestone for Reap. Reap is committed to regulatory excellence while continuously enhancing its capabilities and presence in Singapore and the broader Asia Pacific region. While the IPA marks a critical step forward, Reap Singapore remains steadfast in meeting the required conditions for the MPI License. Reap is equally committed to dedicating the necessary resources to support and assist Reap Singapore in achieving this goal. Together, Reap and Reap Singapore will continue to refine its compliance standards and beyond, ensuring it delivers enhanced value and trusted solutions to Singapore and the broader APAC customers.

“At Reap, compliance has always been paramount, not only to safeguard our users but also as a fundamental pillar for growth. Receiving this IPA from the MAS, a globally renowned financial regulator, is incredibly motivating and will be a key driver of secure growth in the region. It fuels our enthusiasm to continue collaborating closely with regulatory bodies to shape a secure and efficient money movement across the region. Reap is also committed to building a strong payment service.” stated Kevin Kang, Co-Founder of Reap.

Singapore is integral to Reap’s mission of enhancing global money movement. Its high regulatory standards and commitment to foster sustainable innovation align seamlessly with Reap’s vision for the future of payment services. This alignment empowers Reap to drive secure and efficient financial flows while delivering exceptional value to its clients and partners.

About Reap

Reap group is a leading global payment technology provider that enables financial connectivity and access for businesses worldwide. By bridging disparate economies, merging technological divides, and connecting key financial players, we are transforming the financial landscape into a more interconnected and interoperable space for efficient money movement.

With corporate cards, payout solutions, and expense management tools, we streamline financial operations and empower businesses to scale. Our APIs enable businesses to embed finance into their own products and services, from issuing Visa cards to facilitating cross-border payments.

Founded in 2018 in Hong Kong, Reap has since expanded to a team of over 100 across the globe, including Singapore. Reap is supported by a strong network of investors, including Acorn Pacific Ventures, Arcadia Funds, HashKey Capital, Hustle Fund, Fresco Capital, Abacus Ventures, and Payment Asia.

For media enquiries, please contact:

Christine Cheuk
Marketing & PR Manager, Reap
christine@reap.global

View original content to download multimedia:https://www.prnewswire.com/apac/news-releases/reap-receives-in-principle-approval-for-major-payment-institution-license-from-monetary-authority-of-singapore-302347620.html

SOURCE Reap

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