Technology
SOHU.COM REPORTS SECOND QUARTER 2024 UNAUDITED FINANCIAL RESULTS
Published
5 months agoon
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BEIJING, Aug. 5, 2024 /PRNewswire/ — Sohu.com Limited (NASDAQ: SOHU) (“Sohu” or the “Company”), a leading Chinese online media, video, and game business group, today reported unaudited financial results for the second quarter ended June 30, 2024.
Second Quarter Highlights
Total revenues were US$172 million, up 13% year-over-year and 24% quarter-over-quarter.Brand advertising revenues were US$20 million, down 17% year-over-year and up 24% quarter-over-quarter.Online game revenues were US$147 million, up 24% year-over-year and 25% quarter-over-quarter.GAAP net loss attributable to Sohu.com Limited was US$38 million, compared with a net loss of US$21 million in the second quarter of 2023 and a net loss of US$25 million in the first quarter of 2024.Non-GAAP[1] net loss attributable to Sohu.com Limited was US$34 million, compared with a net loss of US$18 million in the second quarter of 2023 and a net loss of US$22 million in the first quarter of 2024.
Dr. Charles Zhang, Chairman and CEO of Sohu.com Limited, commented, “In the second quarter of 2024, we hit the high end of our prior guidance in brand advertising revenues while our online game revenues came in well above expectations. Our bottom-line performance was in line with our prior guidance. For Sohu Media and Sohu Video, leveraged by our increasingly integrated and sophisticated product matrix, we further promoted the generation and consumption of premium content, and vigorously boosted social interactions among users. Benefiting from our differentiated events and marketing campaigns, we were able to continually strengthen our brand influence and explore a diverse range of monetization opportunities. Online games performed well, with revenues exceeding our expectations.”
[1] Non-GAAP results exclude share-based compensation expense; changes in fair value recognized in the Company’s consolidated statements of operations with respect to the Company’s investments; and interest expense recognized in connection with the one-time transition tax (the “Toll Charge”) imposed by the U.S. Tax Cuts and Jobs Act signed into law on December 22, 2017 (the “U.S. TCJA”). Explanation of the Company’s non-GAAP financial measures and related reconciliations to GAAP financial measures are included in the accompanying “Non-GAAP Disclosure” and “Reconciliations of Non-GAAP Results of Operation Measures to the Nearest Comparable GAAP Measures.”
Second Quarter Financial Results
Revenues
Total revenues were US$172 million, up 13% year-over-year and 24% quarter-over-quarter.
Brand advertising revenues were US$20 million, down 17% year-over-year and up 24% quarter-over-quarter.
Online game revenues were US$147 million, up 24% year-over-year and 25% quarter-over-quarter.
Gross Margin
Both GAAP and non-GAAP gross margin were 67%, compared with 76% in the second quarter of 2023 and 77% in the first quarter of 2024.
Both GAAP and non-GAAP gross margin for the brand advertising business were 20%, compared with 30% in the second quarter of 2023 and 1% in the first quarter of 2024.
Both GAAP and non-GAAP gross margin for online games were 76%, compared with 87% in the second quarter of 2023 and 88% in the first quarter of 2024. The decreases were mainly due to a higher percentage revenue contribution from mobile games, which require higher revenue-sharing payments.
Operating Expenses
GAAP operating expenses were US$160 million, up 16% year-over-year and 20% quarter-over-quarter. Non-GAAP operating expenses were US$161 million, up 17% year-over-year and 20% quarter-over-quarter. The increases were mainly due to an increase in Changyou’s marketing and promotional spending for its online games.
Operating Loss
GAAP operating loss was US$44 million, compared with an operating loss of US$23 million in the second quarter of 2023 and an operating loss of US$27 million in the first quarter of 2024.
Non-GAAP operating loss was US$45 million, compared with an operating loss of US$23 million in the second quarter of 2023 and an operating loss of US$27 million in the first quarter of 2024.
Income Tax Expense
GAAP income tax expense was US$9 million, compared with income tax expense of US$18 million in the second quarter of 2023 and income tax expense of US$14 million in the first quarter of 2024. Non-GAAP income tax expense was US$5 million, compared with income tax expense of US$15 million in the second quarter of 2023 and income tax expense of US$10 million in the first quarter of 2024.
Net Loss
GAAP net loss attributable to Sohu.com Limited was US$38 million, or a net loss of US$1.16 per fully-diluted American depositary share (“ADS,” each ADS representing one Sohu ordinary share), compared with a net loss of US$21 million in the second quarter of 2023 and a net loss of US$25 million in the first quarter of 2024.
Non-GAAP net loss attributable to Sohu.com Limited was US$34 million, or a net loss of US$1.05 per fully-diluted ADS, compared with a net loss of US$18 million in the second quarter of 2023 and a net loss of US$22 million in the first quarter of 2024.
Liquidity and Capital Resources
As of June 30, 2024, cash and cash equivalents, short-term investments and long-term time deposits totaled approximately US$1.3 billion.
Supplementary Information for Changyou Results[2]
Second Quarter 2024 Operating Results
For PC games, total average monthly active user accounts[3] (MAU) were 2.2 million, an increase of 2% year-over-year and a decrease of 2% quarter-over-quarter. Total quarterly aggregate active paying accounts[4] (APA) were 0.9 million, a decrease of 3% year-over-year and 8% quarter-over-quarter. The quarter-over-quarter decrease in APA was mainly a result of fewer in-game promotional activities having been launched for TLBB PC during the second quarter.For mobile games, total average MAU were 4.9 million, an increase of 273% year-over-year and 77% quarter-over-quarter. Total quarterly APA were 1.1 million, an increase of 299% year-over-year and 240% quarter-over-quarter. The year-over-year and quarter-over-quarter increases in MAU and APA were mainly from New Westward Journey, which was launched during the second quarter.
Second Quarter 2024 Unaudited Financial Results
Total revenues were US$148 million, an increase of 24% year-over-year and 25% quarter-over-quarter. Online game revenues were US$147 million, an increase of 24% year-over-year and 25% quarter-over-quarter. Online advertising revenues were US$1 million, a decrease of 14% year-over-year and an increase of 1% quarter-over-quarter.
Both GAAP and non-GAAP gross profit were US$112 million, compared with US$103 million for the second quarter of 2023 and US$104 million for the first quarter of 2024.
GAAP operating expenses were US$80 million, an increase of 46% year-over-year and 62% quarter-over-quarter. The year-over-year and quarter-over-quarter increases were mainly due to an increase in marketing and promotional spending for online games.
Non-GAAP operating expenses were US$80 million, an increase of 49% year-over-year and 63% quarter-over-quarter.
Both GAAP and non-GAAP operating profit were US$32 million, compared with US$49 million for the second quarter of 2023 and US$55 million for the first quarter of 2024.
[2] “Changyou Results” consist of the results of Changyou’s online game business and its 17173.com Website.
[3] Monthly active user accounts refers to the number of registered accounts that are logged in to these games at least once during the month.
[4] Quarterly aggregate active paying accounts refers to the number of accounts from which game points are utilized at least once during the quarter.
Recent Development
Under the previously-announced share repurchase program of up to US$150 million of the outstanding ADSs, Sohu had repurchased 2,347,332 ADSs for an aggregate cost of approximately US$26 million as of August 1, 2024.
Business Outlook
For the third quarter of 2024, Sohu estimates:
Brand advertising revenues to be between US$17 million and US$19 million; this implies an annual decrease of 14% to 23%, and a sequential decrease of 4% to 14%.Online game revenues to be between US$104 million and US$114 million; this implies an annual decrease of 3% to 11%, and a sequential decrease of 22% to 29%. Non-GAAP net loss attributable to Sohu.com Limited to be between US$30 million and US$40 million; and GAAP net loss attributable to Sohu.com Limited to be between US$34 million and US$44 million.
For the third quarter 2024 guidance, the Company has adopted a presumed exchange rate of RMB7.10=US$1.00, as compared with the actual exchange rate of approximately RMB7.17=US$1.00 for the third quarter of 2023, and RMB7.11=US$1.00 for the second quarter of 2024.
This forecast reflects Sohu’s management’s current and preliminary view, which is subject to substantial uncertainty.
Non-GAAP Disclosure
To supplement the unaudited consolidated financial statements presented in accordance with accounting principles generally accepted in the United States of America (“GAAP”), Sohu’s management uses non-GAAP measures of gross profit, operating profit, net income, net income attributable to Sohu.com Limited and diluted net income attributable to Sohu.com Limited per ADS, which are adjusted from results based on GAAP to exclude the impact of share-based compensation expense; changes in fair value recognized in the Company’s consolidated statements of operations with respect to the Company’s investments; and interest expense recognized in connection with the Toll Charge imposed by the U.S. TCJA. These measures should be considered in addition to results prepared in accordance with GAAP, but should not be considered a substitute for, or superior to, GAAP results.
Sohu’s management believes excluding share-based compensation expense; changes in fair value recognized in the Company’s consolidated statements of operations with respect to the Company’s investments; and interest expense recognized in connection with the Toll Charge from its non-GAAP financial measure is useful for itself and investors. Further, the impact of share-based compensation expense; changes in fair value recognized in the Company’s consolidated statements of operations with respect to the Company’s investments; and interest expense recognized in connection with the Toll Charge cannot be anticipated by management and business line leaders and these expenses were not built into the annual budgets and quarterly forecasts that have been the basis for information Sohu provides to analysts and investors as guidance for future operating performance. As share-based compensation expense and changes in fair value recognized in the Company’s consolidated statements of operations with respect to the Company’s investments do not involve subsequent cash outflow or are reflected in the cash flows at the equity transaction level, Sohu does not factor in their impact when evaluating and approving expenditures or when determining the allocation of its resources to its business segments. As a result, in general, the monthly financial results for internal reporting and any performance measures for commissions and bonuses are based on non-GAAP financial measures that exclude share-based compensation expense, changes in fair value recognized in the Company’s consolidated statements of operations with respect to the Company’s investments, and interest expense recognized in connection with the Toll Charge.
The non-GAAP financial measures are provided to enhance investors’ overall understanding of Sohu’s current financial performance and prospects for the future. A limitation of using non-GAAP gross profit, operating profit, net income, net income attributable to Sohu.com Limited, and diluted net income attributable to Sohu.com Limited per ADS excluding share-based compensation expense and interest expense recognized in connection with the Toll Charge is that share-based compensation expense and interest expense recognized in connection with the Toll Charge have been and can be expected to continue to be significant recurring expenses in Sohu’s business. It is also possible that changes in fair value recognized in the Company’s consolidated statements of operations with respect to the Company’s investments will recur in the future. In order to mitigate these limitations Sohu has provided specific information regarding the GAAP amounts excluded from each non-GAAP measure. The accompanying tables include details on the reconciliation between the GAAP financial measures that are most directly comparable to the non-GAAP financial measures that have been presented.
Notes to Financial Information
Financial information in this press release other than the information indicated as being non-GAAP is derived from Sohu’s unaudited financial statements prepared in accordance with GAAP.
Safe Harbor Statement
This announcement contains forward-looking statements. It is currently expected that the Business Outlook will not be updated until release of Sohu’s next quarterly earnings announcement; however, Sohu reserves right to update its Business Outlook at any time for any reason. Statements that are not historical facts, including statements about Sohu’s beliefs and expectations, are forward-looking statements. These statements are based on current plans, estimates and projections, and therefore you should not place undue reliance on them. Forward-looking statements involve inherent risks and uncertainties. We caution you that a number of important factors could cause actual results to differ materially from those contained in any forward-looking statement. Potential risks and uncertainties include, but are not limited to, instability in global financial and credit markets and its potential impact on the Chinese economy; exchange rate fluctuations, including their potential impact on the Chinese economy and on Sohu’s reported U.S. dollar results; fluctuations in Sohu’s quarterly operating results; the possibilities that Sohu will be unable to recoup its investment in video content and will be unable to develop a series of successful games for mobile platforms or successfully monetize mobile games it develops or acquires; Sohu’s reliance on online advertising sales and online games for its revenues; and the impact of the U.S. TCJA. Further information regarding these and other risks is included in Sohu’s annual report on Form 20-F for the year ended December 31, 2023, and other filings with and information furnished to the U.S. Securities and Exchange Commission.
Conference Call and Webcast
Sohu’s management team will host a conference call at 7:30 a.m. U.S. Eastern Time, August 5, 2024 (7:30 p.m. Beijing/Hong Kong time, August 5, 2024) following the quarterly results announcement. Participants can register for the conference call by clicking here, which will lead them to the conference registration website. Upon registration, participants will receive details for the conference call, including the dial-in numbers and a unique access PIN. Please dial in 10 minutes before the call is scheduled to begin.
The live Webcast and archive of the conference call will be available on the Investor Relations section of Sohu’s website at https://investors.sohu.com/
About Sohu
Sohu.com Limited (NASDAQ: SOHU) was established by Dr. Charles Zhang, one of China’s internet pioneers, in the 1990s. As a mainstream media platform, Sohu is indispensable to the daily life of millions of Chinese, providing a network of web properties and community based products which continually offer a broad array of choices regarding information, entertainment and communication to the vast number of Sohu users. Sohu has built one of the most comprehensive matrices of Chinese language web properties, consisting of the leading online media destinations Sohu News App, Sohu Video App, the mobile news portal m.sohu.com, the PC portal www.sohu.com, and the online video website tv.sohu.com; and the online games platform www.changyou.com/en/.
Sohu provides online brand advertising services as well as multiple news, information and content services on its matrix of websites and also on its mobile platforms. Sohu’s online game business, conducted by its subsidiary Changyou, develops and operates a diverse portfolio of PC and mobile games, such as the well-known Tian Long Ba Bu (“TLBB”) PC and Legacy TLBB Mobile.
For investor and media inquiries, please contact:
In China:
Ms. Huang, Pu
Sohu.com Limited
Tel: +86 (10) 6272-6645
E-mail: ir@contact.sohu.com
In the United States:
Ms. Bergkamp, Linda
Christensen
Tel: +1 (480) 614-3004
E-mail: linda.bergkamp@christensencomms.com
SOHU.COM LIMITED
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(UNAUDITED, IN THOUSANDS EXCEPT PER SHARE AMOUNTS)
Three Months Ended
Jun. 30, 2024
Mar. 31, 2024
Jun. 30, 2023
Revenues:
Brand advertising
$
19,853
$
16,070
$
23,883
Online games
146,997
117,812
118,426
Others
5,483
5,508
9,781
Total revenues
172,333
139,390
152,090
Cost of revenues:
Brand advertising (includes share-based
compensation expense of $1, $0, and $-21,
respectively)
15,904
15,848
16,705
Online games (includes share-based compensation
expense of $0, $0,and $18, respectively)
35,588
14,482
15,839
Others
4,974
2,389
4,477
Total cost of revenues
56,466
32,719
37,021
Gross profit
115,867
106,671
115,069
Operating expenses:
Product development (includes share-based
compensation expense of $10, $3,and $179,
respectively)
65,209
66,209
69,492
Sales and marketing (includes share-based
compensation expense of $10, $4, and $-52,
respectively)
83,936
54,806
57,153
General and administrative (includes share-based
compensation expense of $-421, $77,and $134,
respectively)
11,012
12,534
11,372
Total operating expenses
160,157
133,549
138,017
Operating loss
(44,290)
(26,878)
(22,948)
Other income, net
5,572
4,489
5,131
Interest income
9,561
11,358
11,041
Exchange difference
231
(19)
3,067
Loss before income tax expense
(28,926)
(11,050)
(3,709)
Income tax expense
8,731
13,924
17,747
Net loss
(37,657)
(24,974)
(21,456)
Less: Net loss attributable to the noncontrolling
interest shareholders
–
–
(261)
Net loss attributable to Sohu.com Limited
(37,657)
(24,974)
(21,195)
Basic net loss per share/ADS attributable to Sohu.com
Limited [5]
$
(1.16)
$
(0.76)
$
(0.62)
Shares/ADSs used in computing basic net loss per
share/ADS attributable to Sohu.com Limited
32,492
33,033
34,091
Diluted net loss per share/ADS attributable to
Sohu.com Limited
$
(1.16)
$
(0.76)
$
(0.62)
Shares/ADSs used in computing diluted net loss per
share/ADS attributable to Sohu.com Limited
32,492
33,033
34,091
[5] Each ADS represents one ordinary share.
SOHU.COM LIMITED
CONDENSED CONSOLIDATED BALANCE SHEETS
(UNAUDITED, IN THOUSANDS)
As of Jun. 30, 2024
As of Dec. 31, 2023
ASSETS
Current assets:
Cash and cash equivalents
$
167,500
$
362,504
Restricted cash
–
3,184
Short-term investments
799,105
597,770
Accounts receivable, net
75,101
71,618
Prepaid and other current assets
85,202
81,971
Total current assets
1,126,908
1,117,047
Fixed assets, net
261,199
269,058
Goodwill
47,071
47,163
Long-term investments, net
45,326
45,198
Intangible assets, net
8,484
2,226
Long-term time deposits
329,909
388,613
Other assets
12,751
12,793
Total assets
$
1,831,648
$
1,882,098
LIABILITIES
Current liabilities:
Accounts payable
$
74,784
$
44,609
Accrued liabilities
101,668
103,779
Receipts in advance and deferred revenue
47,319
50,829
Accrued salary and benefits
49,242
50,330
Taxes payables
10,255
11,363
Other short-term liabilities
78,051
81,482
Total current liabilities
$
361,319
$
342,392
Long-term other payables
2,808
3,924
Long-term tax liabilities
471,676
474,374
Other long-term liabilities
2,461
2,130
Total long-term liabilities
$
476,945
$
480,428
Total liabilities
$
838,264
$
822,820
SHAREHOLDERS’ EQUITY:
Sohu.com Limited shareholders’ equity
993,062
1,058,956
Noncontrolling interest
322
322
Total shareholders’ equity
$
993,384
$
1,059,278
Total liabilities and shareholders’ equity
$
1,831,648
$
1,882,098
SOHU.COM LIMITED
RECONCILIATIONS OF NON-GAAP RESULTS OF OPERATIONS MEASURES TO THE NEAREST COMPARABLE GAAP MEASURES
(UNAUDITED, IN THOUSANDS EXCEPT PER SHARE AMOUNTS)
Three Months Ended Jun. 30, 2024
Three Months Ended Mar. 31, 2024
Three Months Ended Jun. 30, 2023
GAAP
Non-GAAP
Adjustment
Non-GAAP
GAAP
Non-GAAP
Adjustment
Non-GAAP
GAAP
Non-GAAP
Adjustment
Non-GAAP
1
(a)
–
(a)
(21)
(a)
Brand advertising gross profit
$
3,949
$
1
$
3,950
$
222
$
–
$
222
$
7,178
$
(21)
$
7,157
Brand advertising gross margin
20 %
20 %
1 %
1 %
30 %
30 %
–
(a)
–
(a)
18
(a)
Online games gross profit
$
111,409
$
–
$
111,409
$
103,330
$
–
$
103,330
$
102,587
$
18
$
102,605
Online games gross margin
76 %
76 %
88 %
88 %
87 %
87 %
–
(a)
–
(a)
–
(a)
Others gross profit
$
509
$
–
$
509
$
3,119
$
–
$
3,119
$
5,304
$
–
$
5,304
Others gross margin
9 %
9 %
57 %
57 %
54 %
54 %
1
(a)
–
(a)
(3)
(a)
Gross profit
$
115,867
$
1
$
115,868
$
106,671
$
–
$
106,671
$
115,069
$
(3)
$
115,066
Gross margin
67 %
67 %
77 %
77 %
76 %
76 %
Operating expenses
$
160,157
$
401
(a) $
160,558
$
133,549
$
(84)
(a) $
133,465
$
138,017
$
(261)
(a) $
137,756
(400)
(a)
84
(a)
258
(a)
Operating loss
$
(44,290)
$
(400)
$
(44,690)
$
(26,878)
$
84
$
(26,794)
$
(22,948)
$
258
$
(22,690)
Operating margin
-26 %
-26 %
-19 %
-19 %
-15 %
-15 %
Income tax expense
$
8,731
$
(3,764)
(c)$
4,967
$
13,924
$
(3,691)
(c)$
10,233
$
17,747
$
(3,061)
(c)$
14,686
(400)
(a)
84
(a)
258
(a)
131
(b)
(398)
(b)
–
3,764
(c)
3,691
(c)
3,061
(c)
Net loss before non-controlling
interest
$
(37,657)
$
3,495
$
(34,162)
$
(24,974)
$
3,377
$
(21,597)
$
(21,456)
$
3,319
$
(18,137)
(400)
(a)
84
(a)
258
(a)
131
(b)
(398)
(b)
–
3,764
(c)
3,691
(c)
3,061
(c)
Net loss attributable to Sohu.com
Limited for diluted net loss per
share/ADS
$
(37,657)
$
3,495
$
(34,162)
$
(24,974)
3,377
(21,597)
$
(21,195)
$
3,319
$
(17,876)
Diluted net loss per share/ADS
attributable to Sohu.com Limited
$
(1.16)
(1.05)
$
(0.76)
(0.65)
$
(0.62)
$
(0.52)
Shares/ADSs used in computing
diluted net loss per share/ADS
attributable to Sohu.com Limited
32,492
32,492
33,033
33,033
34,091
34,091
Note:
(a) To eliminate the impact of share-based awards.
(b) To adjust for changes in the fair value of the Company’s investments.
(c) To adjust for the effect of the Toll Charge.
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SOURCE Sohu.com Limited
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Virtual Vocations, Inc. is a private, family-owned, and 100% virtual company incorporated in Tucson, Arizona.
Media Contact
Kimberly Back, Virtual Vocations, Inc., 1 (800) 379-5092 x. 703, kim@virtualvocations.com, https://www.virtualvocations.com
View original content to download multimedia:https://www.prweb.com/releases/whos-working-remotely-virtual-vocations-survey-highlights-evolving-jobseeker-demographics-302339757.html
SOURCE Virtual Vocations, Inc.
Technology
Judge Baker Children’s Center d/b/a The Baker Center for Children and Families Provides Notice of Data Security Incident
Published
13 hours agoon
December 27, 2024By
BOSTON, Dec. 27, 2024 /PRNewswire/ — Judge Baker Children’s Center d/b/a The Baker Center for Children and Families (“The Baker Center”), a nationally recognized provider of services for children’s mental health, has learned of a data security incident that may have impacted certain personal and / or protected health information. On December 27, 2024, The Baker Center formally notified potentially affected individuals with available address information and provided resources to assist them.
On July 28, 2024, The Baker Center discovered unusual activity within its local digital storage environment. After taking immediate steps to ensure the environment was secure, The Baker Center enlisted independent cybersecurity experts to conduct an investigation to determine what happened and whether sensitive information may have been impacted. According to the investigation, an unauthorized actor gained access to The Baker Center’s systems between July 26 – 28, 2024 and may have downloaded certain files. Following a thorough review of the impacted files, on October 28, 2024, The Baker Center determined that certain individuals’ personal and/or protected health information was potentially impacted during the incident.
The information affected during this incident varies between individuals but may have involved the following: name, address, date of birth, Social Security number, driver’s license or other government identification number, financial account information, health insurance information, medical treatment or diagnosis information, and/or clinical information.
On December 27, 2024, The Baker Center mailed notification letters to potentially impacted individuals with verifiable address information. The letters include information about this incident and about steps that potentially impacted individuals can take to monitor and help protect their personal and protected health information. The Baker Center has established a toll-free call center to answer questions about the incident and to address related concerns. The call center can be reached at 844-920-8988, Monday through Friday from 9:00 AM to 9:00 PM Eastern time.
The Baker Center takes the security and privacy of information in its possession very seriously and is taking steps to prevent a similar event from occurring in the future. The Baker Center deeply regrets any inconvenience or concern this incident may cause.
View original content:https://www.prnewswire.com/news-releases/judge-baker-childrens-center-dba-the-baker-center-for-children-and-families-provides-notice-of-data-security-incident-302339677.html
SOURCE The Baker Center for Children and Families
Technology
outboundIQ Achieves Certified Implementation Partner (CIP) Status with Five9
Published
14 hours agoon
December 27, 2024By
Delivering Optimized, Outbound-Focused Contact Center Solutions for Modern Businesses
LAUDERDALE LAKES, Fla., Dec. 27, 2024 /PRNewswire/ — outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a team of seasoned Five9 veterans, expert programmers, and industry thought leaders, outboundIQ is uniquely equipped to help businesses of all sizes unlock the full potential of Five9’s Virtual Contact Center platform.
Optimized Solutions for Complex Contact Center Needs
outboundIQ specializes in providing expedited, outbound-focused contact center implementations, integrating advanced features such as inbound and outbound Voice, SMS, Chat, Email, Salesforce Integration, and other third-party app integrations. Clients can also leverage ongoing optimization engagements and monthly retainers for strategic consulting designed to support long-term, outreach-focused success.
“Who better to handle your domain configuration than the experts that understand the outbound contact center world. To be an outbound expert, you must know 3 things; how to configure the domain front end, how the architecture interprets that design, and how carriers respond to your dialing behavior as a result of the build. outboundIQ has the advantage of deeply understanding all 3 things. Our experts are seasoned professionals that will guide toward the best build for your business. You tell us about your business, your needs and your processes, and we will build you a domain fit for purpose. outboundIQ offers best in class Domain Optimization, Implementation and Consulting for customers of all sizes and complexity. Due to our methodology and proprietary automations, we are able to bring our customers’ projects to life within accelerated timeframes.”
– Jessica Clay, VP Support and Services
“We launched our business in June and were fortunate to connect with the incredible team at outboundIQ early on. Navigating the world of outbound calling and building efficient prospecting systems isn’t easy, but the entire team at outboundIQ brought our vision to life seamlessly. They implemented our ideas quickly and executed them flawlessly. Since partnering with them, our contact rates have significantly improved, our conversions have increased, and our overall business is thriving. We’re deeply grateful for this collaboration and look forward to continuing our work together on future endeavors!”
– Tim, Lit Financial
“I genuinely don’t know enough ways to thank the entire outboundIQ team. I inherited a domain riddled with mistakes, tangled beyond belief, and I had essentially planned to scrap the whole thing and start over. That’s when this team, led by Jessica Clay’s brilliance, took over to understand exactly what I wanted to create and completely revitalized my domain. We are all beyond thankful as they continue to consult for us to this day and I see no reason to stop. Thank you, Jessica, Jason, Rudy, Bruno, Sandy and everyone who gets the pleasure of working with these domain geniuses!”
– Michael, Lifetime Home Remodeling
A Holistic Approach to Outbound Excellence
Creating a competitive, consumer-focused outreach program requires more than just advanced technology. As outboundIQ explains, a thriving contact center functions like a high-performing racing team:
The Car: Five9 Virtual Contact Center provides a cutting-edge technology foundation.The Driver: Strong Dialer Administrators who skillfully manage operations.The Pit Crew: IT/Support teams ensuring seamless functionality.The Spotters: Data Analytics and Reporting experts optimizing performance.The Fuel: High-quality data driving better outcomes.
outboundIQ’s professional services team brings these critical elements together, ensuring clients achieve best-in-class outbound operations that prioritize consumer experience while maintaining a competitive edge.
A Call to Collaboration
With its new CIP certification, outboundIQ invites businesses to explore select partnership opportunities and projects to reimagine their contact center operations. Whether through expedited implementations or ongoing strategic consulting, outboundIQ is committed to driving measurable results for its clients.
About outboundIQ
outboundIQ delivers optimized, outbound-focused contact center implementations, combining years of Five9 expertise with cutting-edge strategies to help businesses achieve exceptional outreach outcomes. As a Five9 Certified Implementation Partner, outboundIQ provides tailored solutions to meet the unique needs of modern organizations.
About Five9
Five9 is a digital enterprise’s leading cloud contact center and software provider. The Five9 Intelligent CX Platform is reliable, secure, compliant, and scalable, designed to create exceptional personalized customer experiences.
www.five9.com
Media contact:
Sandy Tafur
Phone: 404-660-5314
mail: sandy@outboundiq.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/outboundiq-achieves-certified-implementation-partner-cip-status-with-five9-302339797.html
SOURCE outboundIQ
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