Technology

CARBYNE BOLSTERS ITS UNIVERSE PLATFORM WITH AUDIO AND TRANSLATION CAPABILITIES

Published

5 months ago

August 2, 2024

NEW YORK, Aug. 2, 2024 /PRNewswire/ — Carbyne, a global leader in public safety technology, today added advanced audio functionality to its Universe OTT emergency call management solution. This update includes live audio and real-time AI-based translation and transcription capabilities, aiming to improve efficiency and accuracy in emergency response.

Improving Efficiency and Precision for Call Takers

Carbyne Universe, known for handling rich media inputs such as video, audio, and precise location data, now offers a more comprehensive toolset for emergency call centers. The integration of live audio and AI-based chat and one-way voice translation and transcription allows call takers to receive, record, and playback critical audio data seamlessly, enhancing effective communication and detailed documentation.

Currently, many PSAPs rely solely on human translators, leading to prolonged response times for non-English calls—sometimes as much as a 125% delay in call handling times. With Audio in Universe, the system can identify supported languages automatically and translate the caller’s words within seconds, assisting emergency telecommunicators in promptly responding to non-English calls.

The automatic one-way audio translation feature offers a major improvement for operations in PSAPs around the country. Two-way audio translation is currently in testing and will hit the market soon. According to the Census Bureau, 67 million people in the U.S. speak a language other than English at home. Recent research indicates that only 30% of non-white Americans have a great deal of confidence in public safety, with language barriers playing a significant role. Audio in Universe and one-way translation can help close this gap.

“Integrating live audio features into Carbyne Universe enhances our emergency call centers’ toolset, ensuring seamless communication and detailed documentation,” said Alex Dizengoff, Carbyne, CTO and Co-Founder. “By breaking down language barriers, we aim to improve public trust and ensure emergency services are accessible to the 67 million people in the U.S. who speak a language other than English at home.”

Key Features and Benefits:

AI-Based Translation: Provides instant translation of spoken words for supported languages, facilitating communication with callers in their native languages.Real-Time Transcription: Converts spoken words into text in real-time, so that the telecommunicator can focus on the caller without worrying about missing information.Reliable Recording and Playback: Enables all call-related audio, video, and location data to be recorded and played back seamlessly, maintaining the integrity of the information for future analysis.

The audio streamed into Universe is stored and can be replayed directly in Universe and also using Events History, a Carbyne feature that centralizes all ongoing and recent calls into a single UI platform, facilitating data sharing and collaboration among agencies. Having audio data and the ability to thoroughly analyze it allows emergency telecommunicators to receive more accurate information for better decision-making and to maintain data integrity.

About Carbyne

Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year, all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises, and governments, Carbyne provides a unified cloud-native solution that provides live, actionable data that can lead to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. Learn more at Carbyne

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SOURCE Carbyne Ltd.

Technology

Movate Recognized as a Leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 for Mid-Market Enterprises

Published

51 minutes ago

December 24, 2024

BENGALURU, India, Dec. 24, 2024 /PRNewswire/ — Movate, a leading digital technology and IT services provider, has been named a Leader in the Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 for Mid-Market Enterprises. This report by Everest Group, a leading global research firm, evaluates and compares the top providers in digital workplace services, focusing on their vision, capabilities, and market impact.

Movate has been recognized for its innovative Digital Workplace Service Offering, which addresses the evolving needs of modern enterprises with cutting-edge generative AI applications, smart workplace tools, and workplace automation platforms. With a robust portfolio of services across the Digital eXperience Desk, Workplace Engineering, Unified Device Management, Productivity & Collaboration, and AI @ Workplace, Movate has proven expertise and experience in delivering end-to-end workplace solutions. These offerings empower enterprises to transform their workplace experiences, ensuring agility, operational efficiency, and seamless collaboration.

Defined by a persona- and user experience-centric approach, Movate’s Digital Workplace Practice leverages strategic partnerships with technology leaders like Microsoft and ServiceNow to accelerate business outcomes. Its robust ITSM capabilities and innovative smart field support services—including Virtual Genius Bars, smart lockers, and vending machines—demonstrate a forward-thinking, remote-first service delivery model. Additionally, investments in Movate AI, a holistic AI suite for enterprise reinvention at scale, empower clients with advanced capabilities such as automated behavioral analysis, KPI trend insights, smart device monitoring, and proactive problem solving.

Sunil Mittal, CEO at Movate, said, “We are honored to be recognized as a Leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment for 2024. This distinction reinforces Movate’s unwavering commitment to driving innovation, harnessing cutting-edge technology, and leveraging our deep industry expertise to shape the digital workplaces of tomorrow. By focusing on reimagining the employee experience through smart, secure, and AI-powered workplace solutions, we are enabling global enterprises to achieve transformational business outcomes and set new benchmarks in the digital workplace landscape.”

Udit Singh, Vice President, Everest Group, said, “The digital workplace mid-market enterprises have unique demand themes that set them apart from their large counterparts, necessitating distinct sourcing needs that emphasize client management, agility, and cost-effectiveness to stay competitive. To serve these unique needs, providers must refine their offerings and tailor solutions for mid-market clients.

Movate’s persona- and user experience-centric approach to workplace, along with its strategic focus on ITSM capabilities, robust smart field support services, and investment in generative AI solutions, have collectively contributed to its position as a Leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 – Mid-market enterprises.”

For more information on Movate’s recognition in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024, visit: Movate recognized as a leader in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 (Mid-market enterprises)

About Movate:

Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 12,000 full-time Movators across 21 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range. To know more, visit: www.movate.com.

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Technology

AIMA Technology Welcomes Top U.S. Dealers to Shape the Future Together

Published

2 hours ago

December 24, 2024

TIANJIN, China, Dec. 23, 2024 /PRNewswire/ — On December 7, 2024, AIMA Technology Group warmly invited a delegation of five top-performing U.S. IBD dealers to visit its headquarters. Accompanying the group was Angela Zheng, CEO of AIMA’s U.S. subsidiary, AIMA EBIKE, along with her sales, marketing, and customer service teams. This visit not only marked a deepened connection between AIMA and the mainstream U.S. market but also provided U.S. dealers with a valuable opportunity to witness AIMA Technology’s globally leading capabilities in research, development, and manufacturing of electric mobility solutions.

The delegation first toured AIMA’s state-of-the-art factory in Tianjin. Aima Technology possesses production factories with extremely high levels of intelligent manufacturing Additionally, AIMA has integrated advanced technologies such as AI visual recognition and established a CNAS-certified R&D laboratory, maintaining its industry leadership in intelligent transformation. During the tour, the dealers were deeply impressed by AIMA’s cutting-edge technology, large-scale production capabilities, and relentless pursuit of excellence in product development and manufacturing. They expressed that this rare visit not only enhanced their understanding of AIMA but also strengthened their confidence in promoting AIMA products as a symbol of outstanding performance and exceptional quality to their customers.

Furthermore, AIMA Technology’s R&D team engaged in in-depth discussions with the dealers regarding the new models AIMA EBIKE plans to launch in 2025. The dealers test-rode prototypes of the latest models and shared their innovative insights. They expressed high praise for AIMA’s product innovation capabilities and market acumen, recognizing these as key factors that distinguish AIMA in the industry.

Later, the dealers joined AIMA Technology‘s team to witness the rollout of the 10,000th AIMA E-Bike. This milestone moment showcased AIMA’s exceptional manufacturing strength and market influence. The dealers were inspired and expressed strong confidence in the promising future of their partnership with AIMA.

This visit from the top-tier U.S. dealer delegation not only deepened mutual trust and friendship but also injected new momentum into AIMA’s ambition to become a leader in the U.S. E-Bike industry by focusing on the IBD channel. Looking ahead, AIMA Technology will continue to strive to provide market-leading performance and quality, enhancing its product development and manufacturing capabilities while working hand-in-hand with global dealers to create an even brighter future.

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SOURCE AIMA Technology

Technology

AIMA Technology Group to Unveil Seven New Electric Mobility Products at CES 2025 and Partner with Italian Brand to Set New Industry Standards

Published

2 hours ago

December 24, 2024

LAS VEGAS, Dec. 23, 2024 /PRNewswire/ — AIMA Technology Group will debut seven new electric mobility products at CES 2025, catering to diverse consumer needs, from urban commuters to adventure seekers. Each product will showcase AIMA Technology Group’s signature blend of futuristic design, smart technology, and eco-conscious engineering, further advancing sustainable electric mobility.

AIMA Technology Group will also unveil its strategic partnership with a top-tier Italian brand at CES 2025, merging luxurious aesthetics with superior performance to set a new standard in the electric mobility industry. This collaboration will redefine luxury and practicality in electric mobility, establishing a new benchmark for the industry.

AIMA Technology Group’s global expansion is accelerating, having already covered over 50 countries, with a cumulative sales volume exceeding 80 million units by 2023. The showcase at CES 2025 will further strengthen AIMA Technology Group’s leadership in the global electric mobility market.

During CES 2025, AIMA Technology Group will hold a media reception on Tuesday, January 7th at 10:30 AM (Pacific Time) to showcase its new product lineup. On January 8th at 11:00 AM, AIMA will unveil the mysterious limited-edition concept new product at the CES booth, redefining the future of mobility. We invite you to join us in discovering this groundbreaking innovation. Booth location: Las Vegas Convention Center, North Hall, Booth #10947, showcasing our latest innovative achievements.

AIMA Technology booth: Las Vegas Convention Center, North Hall, Booth #10947.

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SOURCE AIMA Technology