Technology
TriNet Announces Second Quarter 2024 Results
Published
5 months agoon
By
1% Growth in Total Revenues to $1.2 Billion
5% Growth in Professional Service Revenues to $186 million
Net Income per Diluted Share of $1.20 and Adjusted Net Income per Diluted Share $1.53
DUBLIN, Calif., July 26, 2024 /PRNewswire/ — TriNet Group, Inc. (NYSE: TNET), a leading provider of comprehensive human resources solutions for small and medium-size businesses, today announced financial results for the second quarter ended June 30, 2024. The second quarter highlights below include non-GAAP financial measures which are reconciled later in this release.
Second quarter highlights include:
Total revenues increased 1% to $1.2 billion as compared to the same period last year.Professional service revenues increased 5% to $186 million as compared to the same period last year.Net income was $60 million, or $1.20 per diluted share, compared to net income of $83 million, or $1.38 per diluted share, in the same period last year.Adjusted Net Income was $78 million, or $1.53 per diluted share, compared to Adjusted Net Income of $105 million, or $1.74 per diluted share, in the same period last year.Adjusted EBITDA was $136 million, compared to Adjusted EBITDA of $161 million, in the same period last year.Average WSEs increased 7% as compared to the same period last year, to approximately 351,000 and includes 18,000 PEO Platform Users.Average HRIS Users for the period was approximately 191,000.At June 30, 2024, TriNet had unrestricted cash and cash equivalents of $177 million, unrestricted investments of $228 million and total debt of $1.1 billion.
“The strength and resiliency of TriNet’s business model was once again on display with a strong second quarter,” said Mike Simonds, TriNet’s President and CEO. “In a challenging business environment for SMBs, our exceptional service model and proprietary technology drove improved customer retention and encouraging sales results.”
Mr. Simonds continued, “As a business whose customer base is predominantly professional SMBs, TriNet is managing through the challenges of limited customer hiring and accelerated insurance cost growth. We, however, remain focused on efficient execution and delivering financial results that our investors have come to expect. Also in the quarter, we returned a considerable amount of capital to shareholders through dividends and significant share repurchases as we believe TriNet is undervalued at current prices. Looking to the second half, the TriNet team will remain focused on our customers, maintain our expense and pricing discipline, and map the path to accelerated growth in 2025 and beyond.”
Third Quarter and Full-Year 2024 Guidance
In addition to announcing our second quarter 2024 results, we provide our third quarter and full-year 2024 guidance. Non-GAAP financial measures are reconciled later in this release. Percentages reflect the increase or (decrease) from the prior year quarter and prior year end.
Q3 2024
Full Year 2024
Low
High
Low
High
Total Revenues
— %
3 %
(1) %
4 %
Professional Service Revenues
— %
3 %
1 %
5 %
Insurance Cost Ratio
91.0 %
88.0 %
89.5 %
87.5 %
Diluted net income per share of common stock
$ 0.70
$ 1.20
$ 3.94
$ 5.46
Adjusted Net Income per share – diluted
$ 1.00
$ 1.50
$ 5.25
$ 6.80
Quarterly Report on Form 10-Q
We anticipate filing our Quarterly Report on Form 10-Q (“Form 10-Q”) for the first half of 2024 with the U.S. Securities and Exchange Commission (SEC) and making it available at http://www.trinet.com today, July 26, 2024. This press release should be read in conjunction with the Form 10-Q and the related Notes to Consolidated Financial Statements and Management’s Discussion and Analysis of Financial Condition and Results of Operations contained in the Form 10-Q.
Earnings Conference Call and Audio Webcast
TriNet will host a conference call at 5:30 a.m. PT (8:30 a.m. ET) today to discuss its second quarter results for 2024 and provide third quarter and full-year financial guidance for 2024. TriNet encourages participants to pre-register for the conference call. Callers who pre-register will be given a unique PIN to gain immediate access to the call and bypass the live operator. To pre-register, go to: https://dpregister.com/sreg/10190552/fcfbde6c00. For those who would like to join the call but have not pre-registered, they can do so by dialing +1 (412) 317-5426 and requesting the “TriNet Conference Call.” The live webcast of the conference call can be accessed on the Investor Relations section of TriNet’s website at http://investor.trinet.com. Participants can pre-register for the webcast by going to: https://events.q4inc.com/attendee/742072839. A replay of the webcast will be available on this website for approximately one year. A telephonic replay will be available for two weeks following the conference call at +1 (412) 317-0088 conference ID: 1675204.
About TriNet
TriNet provides small and medium-size businesses (SMBs) with full-service industry-specific HR solutions, providing both professional employer organization (PEO) and human resources information system (HRIS) services. TriNet offers access to human capital expertise, benefits, risk mitigation, compliance, payroll, and R&D tax credit services, all enabled by industry-leading technology. TriNet’s suite of products also includes services and software-based solutions to help streamline workflows by connecting HR, benefits, employee engagement, payroll and time & attendance. Rooted in more than 30 years of supporting entrepreneurs and adapting to the ever-changing modern workplace, TriNet empowers SMBs to focus on what matters most – growing their business and enabling their people For more information, please visit TriNet.com or follow us on Facebook, LinkedIn and Instagram.
Use of Non-GAAP Financial Measures
Reconciliations of non-GAAP financial measures to TriNet’s financial results as determined in accordance with GAAP are included at the end of this press release following the accompanying financial data. For a description of these non-GAAP financial measures, including the reasons management uses each measure, please see the section titled “Non-GAAP Financial Measures.”
Forward-Looking Statements
This press release contains, and statements made during the above referenced conference call will contain, statements that are not historical in nature, are predictive in nature, or that depend upon or refer to future events or conditions or otherwise contain forward-looking statements within the meaning of Section 21 of the Securities Exchange Act of 1934, as amended, and the Private Securities Litigation Reform Act of 1995, including, among other things, TriNet’s expectations and assumptions regarding: TriNet’s financial guidance for the second quarter and full-year 2024 and the underlying assumptions, the value to customers and shareholders of TriNet’s product offerings, , TriNet’s financial performance and long-term growth, and the extent, length and growth impact of current economic uncertainty. Forward-looking statements are often identified by the use of words such as, but not limited to, “ability,” “anticipate,” “believe,” “can,” “continue,” “could,” “estimate,” “expect,” “guidance,” “impact,” “intend,” “may,” “plan,” “predict,” “project,” “seek,” “should,” “strategy,” “target,” “value,” “will,” “would” and similar expressions or variations. Examples of forward-looking statements include, among others, TriNet’s expectations regarding the future impact of its product offerings and business model, continued sales growth and client retention, the ability to maintain our expense and pricing discipline, and long-term growth. These statements are not guarantees of future performance but are based on management’s expectations as of the date hereof and assumptions that are inherently subject to uncertainties, risks and changes in circumstances that are difficult to predict. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from our current expectations and any past or future results, performance or achievements. Investors are cautioned not to place undue reliance upon any forward-looking statements.
Important factors that could cause actual results to differ materially from those expressed or implied by these forward-looking statements include: our ability to manage unexpected changes in workers’ compensation and health insurance claims and costs by WSEs; our ability to mitigate the unique business risks we face as a co-employer; the effects of volatility in the financial and economic environment on the businesses that make up our client base; loss of clients for reasons beyond our control and the short-term contracts we typically use with our clients; the impact of regional or industry-specific economic and health factors on our operations; the impact of failures or limitations in the business systems and centers we rely upon; the impact of discontinuing our discretionary credits on our business and client loyalty and retention; changes in our insurance coverage or our relationships with key insurance carriers; our ability to improve our services and technology to satisfy client and regulatory expectations; our ability to effectively integrate businesses we have acquired or may acquire in the future; our ability to effectively manage and improve our operational effectiveness and resiliency; our ability to attract and retain qualified personnel; the effects of increased competition and our ability to compete effectively; the impact on our business of cyber-attacks, breaches, disclosures and other data-related incidents; our ability to protect against and remediate cyber-attacks, breaches, disclosures and other data-related incidents, whether intentional or inadvertent and whether attributable to us or our service providers; our ability to comply with evolving data privacy and security laws; our ability to manage changes in, uncertainty regarding, or adverse application of the complex laws and regulations that govern our business; changing laws and regulations governing health insurance and employee benefits; our ability to be recognized as an employer of worksite employees and for our benefits plans to satisfy all requirements under federal and state regulations; changes in the laws and regulations that govern what it means to be an employer, employee or independent contractor; the impact of new and changing laws regarding remote work; our ability to comply with the licensing requirements that govern our solutions; the outcome of existing and future legal and tax proceedings; fluctuation in our results of operations and stock price due to factors outside of our control; our ability to comply with the restrictions of our credit facility and meet our debt obligations; and the impact of concentrated ownership in our stock by Atairos and other large stockholders. Any of these factors could cause our actual results to differ materially from our anticipated results.
Further information on risks that could affect TriNet’s results is included in our filings with the SEC, including under the headings “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and elsewhere in our most recent Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are available on our investor relations website at https://investor.trinet.com/ and on the SEC website at https://www.sec.gov. Copies of these filings are also available by contacting TriNet Corporation’s Investor Relations Department at (510) 875-7201. Except as required by law, neither we nor any other person assumes responsibility for the accuracy and completeness of the forward-looking statements in this press release, and any forward-looking statements in this press release speak only as of the date of this press release. In addition, we do not assume any obligation, and do not intend, to update any of our forward-looking statements, except as required by law.
Contacts:
Investors:
Media:
Alex Bauer
Renee Brotherton
TriNet
TriNet
(510) 875-7201
(925) 965-8441
Key Financial and Operating Metrics
We regularly review certain key financial and operating metrics to evaluate growth trends, measure our performance and make strategic decisions. These key financial and operating metrics may change over time. Our key financial and operating metrics for the periods presented were as follows:
Three Months Ended June 30,
Six Months Ended June 30,
(in millions, except per share and Operating Metrics data)
2024
2023
% Change
2024
2023
% Change
Income Statement Data:
Total revenues
$ 1,226
$ 1,209
1
%
$ 2,490
$ 2,455
1
%
Operating income
80
97
(18)
202
267
(24)
Net income
60
83
(28)
152
214
(29)
Diluted net income per share of common stock
1.20
1.38
(13)
2.98
3.56
(16)
Non-GAAP measures (1):
Adjusted EBITDA
136
161
(16)
316
385
(18)
Adjusted Net income
78
105
(26)
189
256
(26)
Operating Metrics:
Insurance Cost Ratio
88 %
84 %
4
%
87 %
83 %
4
Average WSEs (2)
351,455
327,376
7
349,810
327,242
7
%
Total WSEs at period end (2)
354,028
334,046
6
354,028
334,046
6
Average HRIS Users (3)
191,220
219,026
(13)
193,188
223,155
(13)
(1)
Refer to Non-GAAP measures definitions and reconciliations from GAAP measures under the heading “Non-GAAP Financial Measures”.
(2)
Total WSEs and Average WSEs include incremental WSEs that were charged a platform user access fee and incremental additional service recipients. These were identified as a result of our ongoing effort to ensure that our billing practices best match the expectations of our customers. Please refer to Management Discussion & Analysis in our 2024 10-Q.
(in millions)
June 30,
2024
December 31,
2023
% Change
Balance Sheet Data:
Working capital
103
115
(10)
%
Total assets
3,703
3,693
—
Debt
1,068
1,093
(2)
Total stockholders’ equity
100
78
28
Six Months Ended June 30,
(in millions)
2024
2023
% Change
Cash Flow Data:
Net cash provided by (used in) operating activities
$ (245)
$ 67
(466)
%
Net cash used in investing activities
(49)
(31)
58
Net cash used in financing activities
(178)
(100)
78
Non-GAAP measure (1):
Corporate Operating Cash Flows
$ 130
$ 255
(49)
(1)
Refer to Non-GAAP measures definitions and reconciliations from GAAP measures under the heading “Non-GAAP Financial Measures”.
TRINET GROUP, INC.
CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME (Unaudited)
Three Months Ended June 30,
Six Months Ended June 30,
(in millions except per share data)
2024
2023
2024
2023
Professional service revenues
$ 186
$ 177
$ 400
$ 382
Insurance service revenues
1,040
1,032
2,090
2,073
Total revenues
1,226
1,209
2,490
2,455
Insurance costs
916
868
1,823
1,720
Cost of providing services
75
79
154
156
Sales and marketing
72
70
144
139
General and administrative
47
60
95
103
Systems development and programming
17
17
35
34
Depreciation and amortization of intangible assets
19
18
37
36
Total costs and operating expenses
1,146
1,112
2,288
2,188
Operating income
80
97
202
267
Other income (expense):
Interest expense, bank fees and other
(16)
(6)
(32)
(13)
Interest income
17
20
35
38
Income before provision for income taxes
81
111
205
292
Income taxes
21
28
53
78
Net income
$ 60
$ 83
$ 152
$ 214
Other comprehensive income (loss), net of income taxes
—
(4)
(3)
(1)
Comprehensive income
$ 60
$ 79
$ 149
$ 213
Net income per share:
Basic
$ 1.21
$ 1.40
$ 3.01
$ 3.58
Diluted
$ 1.20
$ 1.38
$ 2.98
$ 3.56
Weighted average shares:
Basic
50
60
50
60
Diluted
51
60
51
60
TRINET GROUP, INC.
CONSOLIDATED BALANCE SHEETS (Unaudited)
June 30,
December 31,
(in millions, except share and per share data)
2024
2023
ASSETS
Current assets:
Cash and cash equivalents
$ 177
$ 287
Investments
72
65
Restricted cash, cash equivalents and investments
893
1,269
Accounts receivable, net
15
18
Unbilled revenue, net
485
447
Prepaid expenses, net
76
67
Other payroll assets
800
381
Other current assets
48
44
Total current assets
2,566
2,578
Restricted cash, cash equivalents and investments, noncurrent
163
158
Investments, noncurrent
156
143
Property and equipment, net
14
17
Operating lease right-of-use asset
21
24
Goodwill
462
462
Software and other intangible assets, net
176
172
Other assets
145
139
Total assets
$ 3,703
$ 3,693
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable and other current liabilities
$ 85
$ 87
Revolving credit agreement borrowings
84
109
Client deposits and other client liabilities
70
65
Accrued wages
558
515
Accrued health insurance costs, net
182
175
Accrued workers’ compensation costs, net
43
50
Payroll tax liabilities and other payroll withholdings
1,421
1,438
Operating lease liabilities
13
14
Insurance premiums and other payables
7
10
Total current liabilities
2,463
2,463
Long-term debt, noncurrent
984
984
Accrued workers’ compensation costs, noncurrent, net
107
120
Deferred taxes
13
13
Operating lease liabilities, noncurrent
24
30
Other non current liabilities
12
5
Total liabilities
3,603
3,615
Stockholders’ equity:
Preferred stock
—
—
Common stock and additional paid-in capital
1,021
976
Accumulated deficit
(916)
(896)
Accumulated other comprehensive loss
(5)
(2)
Total stockholders’ equity
100
78
Total liabilities & stockholders’ equity
$ 3,703
$ 3,693
TRINET GROUP, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited)
Six Months Ended June 30,
(in millions)
2024
2023
Operating activities
Net income
$ 152
$ 214
Adjustments to reconcile net income to net cash provided by (used in) operating activities:
Depreciation and amortization of intangible assets
37
36
Amortization of deferred costs
21
20
Amortization of ROU asset, lease modification, impairment, and abandonment
3
2
Stock based compensation
38
28
Other
1
2
Changes in operating assets and liabilities:
Accounts receivable, net
3
(1)
Unbilled revenue, net
(38)
12
Prepaid expenses, net
(9)
(24)
Other assets
(33)
—
Other payroll assets
(419)
68
Accounts payable and other liabilities
(11)
—
Client deposits and other client liabilities
5
(27)
Accrued wages
43
—
Accrued health insurance costs, net
7
(5)
Accrued workers’ compensation costs, net
(21)
(9)
Payroll taxes payable and other payroll withholdings
(17)
(241)
Operating lease liabilities
(7)
(8)
Net cash provided by (used in) operating activities
(245)
67
Investing activities
Purchases of marketable securities
(139)
(170)
Proceeds from sale and maturity of marketable securities
125
173
Acquisitions of property and equipment and software
(35)
(34)
Net cash used in investing activities
(49)
(31)
Financing activities
Repurchase of common stock
(135)
(98)
Proceeds from issuance of common stock
7
7
Revolver drawdown
—
495
Revolver repayment
—
(495)
Awards effectively repurchased for required employee withholding taxes
(12)
(9)
Repayment of revolving credit agreement borrowings
(25)
—
Dividends paid
(13)
—
Net cash provided by (used in) financing activities
(178)
(100)
Net change in cash and cash equivalents, unrestricted and restricted
(472)
(64)
Cash and cash equivalents, unrestricted and restricted:
Beginning of period
1,466
1,537
End of period
$ 994
$ 1,473
Supplemental disclosures of cash flow information
Interest paid
$ 30
$ 12
Income taxes paid, net
$ 62
$ 58
Supplemental schedule of noncash investing and financing activities
Cash dividend declared, but not yet paid
$ 12
$ —
Payable for purchase of property and equipment
$ 2
$ 5
Non-GAAP Financial Measures
In addition to the selected financial measures presented in accordance with U.S. Generally Accepted Accounting Principles (GAAP), we monitor other non-GAAP financial measures that we use to manage our business, to make planning decisions, to allocate resources and to use as performance measures in our executive compensation plan. These key financial measures provide an additional view of our operational performance over the long term and provide information that we use to maintain and grow our business.
The presentation of these non-GAAP financial measures is used to enhance the understanding of certain aspects of our financial performance. It is not meant to be considered in isolation from, superior to, or as a substitute for the directly comparable financial measures prepared in accordance with GAAP.
Non-GAAP Measure
Definition
How We Use The Measure
Adjusted EBITDA
• Net income, excluding the effects of:
– income tax provision,
– interest expense, bank fees and other,
– depreciation,
– amortization of intangible assets,
– stock based compensation expense,
– amortization of cloud computing arrangements, and
– transaction and integration costs.
• Provides period-to-period comparisons on a consistent basis and an understanding as to how our management evaluates the effectiveness of our business strategies by excluding certain non-recurring costs, which include transaction and integration costs, as well as certain non-cash charges such as depreciation and amortization, and stock-based compensation and certain impairment charges recognized based on the estimated fair values. We believe these charges are either not directly resulting from our core operations or not indicative of our ongoing operations.
• Enhances comparisons to the prior period and, accordingly, facilitates the development of future projections and earnings growth prospects.
• Provides a measure, among others, used in the determination of incentive compensation for management.
• We also sometimes refer to Adjusted EBITDA margin, which is the ratio of Adjusted EBITDA to total revenues.
Adjusted Net Income
• Net income, excluding the effects of:
– effective income tax rate (1),
– stock based compensation,
– amortization of intangible assets, net,
– non-cash interest expense,
– transaction and integration costs, and
– the income tax effect (at our effective tax rate (1) of these pre-tax adjustments.
• Provides information to our stockholders and board of directors to understand how our management evaluates our business, to monitor and evaluate our operating results, and analyze profitability of our ongoing operations and trends on a consistent basis by excluding certain non-cash charges.
Corporate Operating Cash Flows
• Net cash provided by (used in) operating activities, excluding the effects of:
– Assets associated with WSEs and TriNet Trust (accounts receivable, unbilled revenue, prepaid expenses, other payroll assets and other current assets) and
– Liabilities associated with WSEs and TriNet Trust (client deposits and other client liabilities, accrued wages, payroll tax liabilities and other payroll withholdings, accrued health insurance costs, accrued workers’ compensation costs, insurance premiums and other payables, and other current liabilities).
• Provides information that our stockholders and management can use to evaluate our cash flows from operations independent of the current assets and liabilities associated with our WSEs and TriNet Trust.
• Enhances comparisons to prior periods and, accordingly, used as a liquidity measure to manage liquidity between corporate and WSE and TriNet Trust related activities, and to help determine and plan our cash flow and capital strategies.
(1)
Non-GAAP effective tax rate is 25.6% for the second quarters and full years of 2024 and 2023, which excludes the income tax impact from stock-based compensation, changes in uncertain tax positions, and nonrecurring benefits or expenses from federal legislative changes.
(2)
Non-cash interest expense represents amortization and write-off of our debt issuance costs and loss on a terminated derivative.
Reconciliation of GAAP to Non-GAAP Measures
The table below presents a reconciliation of net income to Adjusted EBITDA:
Three Months Ended
June 30,
Six Months Ended
June 30,
(in millions)
2024
2023
2024
2023
Net income
$ 60
$ 83
$ 152
$ 214
Provision for income taxes
21
28
53
78
Stock based compensation
18
17
38
28
Interest expense, bank fees and other
16
6
32
13
Depreciation and amortization of intangible assets
19
18
37
36
Amortization of cloud computing arrangements
2
2
4
4
Transaction and integration costs
—
7
—
12
Adjusted EBITDA
$ 136
$ 161
$ 316
$ 385
Adjusted EBITDA Margin
11.1 %
13.3 %
12.7 %
15.7 %
The table below presents a reconciliation of net income to Adjusted Net Income and Adjusted Net Income per share – diluted:
Three Months Ended
June 30,
Six Months Ended
June 30,
(in millions, except per share data)
2024
2023
2024
2023
Net income
$ 60
$ 83
$ 152
$ 214
Effective income tax rate adjustment
—
—
1
3
Stock based compensation
18
17
38
28
Amortization of intangible assets
5
5
10
11
Non-cash interest expense
1
1
1
1
Transaction and integration costs
—
7
—
12
Income tax impact of pre-tax adjustments
(6)
(8)
(13)
(13)
Adjusted Net Income
$ 78
$ 105
$ 189
$ 256
GAAP weighted average shares of common stock – diluted
51
60
51
60
Adjusted Net Income per share – diluted
$ 1.53
$ 1.74
$ 3.70
$ 4.24
The table below presents a reconciliation of net cash provided by operating activities to Corporate Operating Cash flows:
Six Months Ended
June 30,
(in millions)
2024
2023
Net cash provided by (used in) operating activities
$ (245)
$ 67
Less: Change in WSE & TriNet Trust related other current assets
(439)
89
Less: Change in WSE & TriNet Trust related current liabilities
64
(277)
Net cash used in operating activities – WSE & TriNet Trust
$ (375)
$ (188)
Net cash provided by operating activities – Corporate
$ 130
$ 255
Reconciliation of GAAP to Non-GAAP Measures for the third quarter and full-year 2024 guidance.
Low and high percentages represent increases (decreases) from the same periods in the previous year.
The table below presents a reconciliation of net income to Adjusted Net Income and Adjusted Net Income per share – diluted:
Q3 2023
Q3 2024 Guidance
FY 2023
Year 2024 Guidance
(in millions, except per share data)
Actual
Low
High
Actual
Low
High
Net income
$ 94
(63) %
(36) %
$ 375
(47) %
(27) %
Effective income tax rate adjustment
(2)
(4)
(10)
(2)
153
41
Stock based compensation
15
10
10
59
27
27
Amortization of intangible assets
5
8
8
20
(5)
(5)
Non-cash interest expense
—
(100)
(100)
2
(47)
(47)
Transaction and integration costs
3
(100)
(100)
17
(100)
(100)
Income tax impact of pre-tax adjustments
(6)
(6)
(6)
(25)
(3)
(3)
Adjusted Net Income
$ 109
(55) %
(32) %
$ 446
(41) %
(23) %
GAAP weighted average shares of common stock – diluted
58
57
Adjusted Net Income per share – diluted
$ 1.91
$ 1.00
$ 1.50
$ 7.81
$ 5.25
$ 6.80
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SOURCE TriNet Group, Inc.
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A significant 43% of U.S.-based jobseekers and 42% of international respondents named fully remote, no-travel jobs as their top preference. These roles, which allow employees to work entirely from home, offer flexibility, aligning with both personal and professional goals. Although occasional in-person requirements may arise, fully remote roles are favored over hybrid, partially remote, and “work from anywhere” options. These positions provide businesses with access to a broader talent pool and enable employees to prioritize workplace values and culture.
Top Industries for Remote Jobseekers
The survey also highlights four key industries attracting remote jobseekers worldwide. Information Technology (IT) stands out as the leading industry for remote roles, with significantly more job postings than any other field. Healthcare follows closely, benefiting from the growth of telehealth and remote medical roles. Customer service offers engaging opportunities for professionals interested in client interaction, while education presents a wide array of roles in online teaching, tutoring, and instructional design, fueled by the expansion of virtual learning.
Jobseekers’ Common Frustrations
Both U.S. and international jobseekers shared frustrations, particularly with online job scams. Jobseekers expressed dissatisfaction with the prevalence of scams, especially when searching for work-at-home positions. Despite relying on online job boards, only a quarter (23% of U.S. respondents and 24% of international respondents) use dedicated remote job boards, like Virtual Vocations, where job postings are thoroughly vetted to ensure they are free of scams. Additionally, many jobseekers expressed frustration with excessive job requirements and employers failing to provide feedback or “ghosting” applicants during the hiring process, with one-third of respondents from both groups reporting these issues.
Income Insecurity: A Global Concern
Income insecurity remains a pressing issue for both U.S. and international jobseekers, with many reporting their earnings as insufficient for comfortable living. Sixty-five percent of U.S. respondents and 77% of international respondents reported inadequate household incomes. Nearly half (48%) of U.S. jobseekers earn less than $60,000 annually, while 68% of international jobseekers earn under $30,000. To improve financial stability, many jobseekers have set income targets, with 30% of U.S. jobseekers aiming for $60,000–$89,999 and another 30% targeting at least $120,000. In contrast, international respondents generally require lower salaries, with 38% seeking $30,000–$59,999 and 32% aiming for $60,000–$89,999.
For a comprehensive analysis and additional insights, read the full demographics survey report here: https://www.virtualvocations.com/blog/annual-statistical-remote-work-reports/remote-work-demographics-survey-results-2024/
ABOUT VIRTUAL VOCATIONS
Founded in 2007 by CEO Laura Spawn and her brother, CTO Adam Stevenson, Virtual Vocations is a small company with a big mission: to connect jobseekers with legitimate remote job openings. To date, Virtual Vocations has helped more than four million jobseekers in their quests for flexible, remote work.
In addition to providing a database of current, hand-screened, and 100% remote job openings, Virtual Vocations offers jobseekers a number of tools to aid in their job searches, including exclusive career courses, downloadable jobseeker content, and career coaching and resume writing services. Virtual Vocations also releases several data-driven reports each year on current trends in remote work.
Virtual Vocations, Inc. is a private, family-owned, and 100% virtual company incorporated in Tucson, Arizona.
Media Contact
Kimberly Back, Virtual Vocations, Inc., 1 (800) 379-5092 x. 703, kim@virtualvocations.com, https://www.virtualvocations.com
View original content to download multimedia:https://www.prweb.com/releases/whos-working-remotely-virtual-vocations-survey-highlights-evolving-jobseeker-demographics-302339757.html
SOURCE Virtual Vocations, Inc.
Technology
Judge Baker Children’s Center d/b/a The Baker Center for Children and Families Provides Notice of Data Security Incident
Published
11 hours agoon
December 27, 2024By
BOSTON, Dec. 27, 2024 /PRNewswire/ — Judge Baker Children’s Center d/b/a The Baker Center for Children and Families (“The Baker Center”), a nationally recognized provider of services for children’s mental health, has learned of a data security incident that may have impacted certain personal and / or protected health information. On December 27, 2024, The Baker Center formally notified potentially affected individuals with available address information and provided resources to assist them.
On July 28, 2024, The Baker Center discovered unusual activity within its local digital storage environment. After taking immediate steps to ensure the environment was secure, The Baker Center enlisted independent cybersecurity experts to conduct an investigation to determine what happened and whether sensitive information may have been impacted. According to the investigation, an unauthorized actor gained access to The Baker Center’s systems between July 26 – 28, 2024 and may have downloaded certain files. Following a thorough review of the impacted files, on October 28, 2024, The Baker Center determined that certain individuals’ personal and/or protected health information was potentially impacted during the incident.
The information affected during this incident varies between individuals but may have involved the following: name, address, date of birth, Social Security number, driver’s license or other government identification number, financial account information, health insurance information, medical treatment or diagnosis information, and/or clinical information.
On December 27, 2024, The Baker Center mailed notification letters to potentially impacted individuals with verifiable address information. The letters include information about this incident and about steps that potentially impacted individuals can take to monitor and help protect their personal and protected health information. The Baker Center has established a toll-free call center to answer questions about the incident and to address related concerns. The call center can be reached at 844-920-8988, Monday through Friday from 9:00 AM to 9:00 PM Eastern time.
The Baker Center takes the security and privacy of information in its possession very seriously and is taking steps to prevent a similar event from occurring in the future. The Baker Center deeply regrets any inconvenience or concern this incident may cause.
View original content:https://www.prnewswire.com/news-releases/judge-baker-childrens-center-dba-the-baker-center-for-children-and-families-provides-notice-of-data-security-incident-302339677.html
SOURCE The Baker Center for Children and Families
Technology
outboundIQ Achieves Certified Implementation Partner (CIP) Status with Five9
Published
12 hours agoon
December 27, 2024By
Delivering Optimized, Outbound-Focused Contact Center Solutions for Modern Businesses
LAUDERDALE LAKES, Fla., Dec. 27, 2024 /PRNewswire/ — outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a team of seasoned Five9 veterans, expert programmers, and industry thought leaders, outboundIQ is uniquely equipped to help businesses of all sizes unlock the full potential of Five9’s Virtual Contact Center platform.
Optimized Solutions for Complex Contact Center Needs
outboundIQ specializes in providing expedited, outbound-focused contact center implementations, integrating advanced features such as inbound and outbound Voice, SMS, Chat, Email, Salesforce Integration, and other third-party app integrations. Clients can also leverage ongoing optimization engagements and monthly retainers for strategic consulting designed to support long-term, outreach-focused success.
“Who better to handle your domain configuration than the experts that understand the outbound contact center world. To be an outbound expert, you must know 3 things; how to configure the domain front end, how the architecture interprets that design, and how carriers respond to your dialing behavior as a result of the build. outboundIQ has the advantage of deeply understanding all 3 things. Our experts are seasoned professionals that will guide toward the best build for your business. You tell us about your business, your needs and your processes, and we will build you a domain fit for purpose. outboundIQ offers best in class Domain Optimization, Implementation and Consulting for customers of all sizes and complexity. Due to our methodology and proprietary automations, we are able to bring our customers’ projects to life within accelerated timeframes.”
– Jessica Clay, VP Support and Services
“We launched our business in June and were fortunate to connect with the incredible team at outboundIQ early on. Navigating the world of outbound calling and building efficient prospecting systems isn’t easy, but the entire team at outboundIQ brought our vision to life seamlessly. They implemented our ideas quickly and executed them flawlessly. Since partnering with them, our contact rates have significantly improved, our conversions have increased, and our overall business is thriving. We’re deeply grateful for this collaboration and look forward to continuing our work together on future endeavors!”
– Tim, Lit Financial
“I genuinely don’t know enough ways to thank the entire outboundIQ team. I inherited a domain riddled with mistakes, tangled beyond belief, and I had essentially planned to scrap the whole thing and start over. That’s when this team, led by Jessica Clay’s brilliance, took over to understand exactly what I wanted to create and completely revitalized my domain. We are all beyond thankful as they continue to consult for us to this day and I see no reason to stop. Thank you, Jessica, Jason, Rudy, Bruno, Sandy and everyone who gets the pleasure of working with these domain geniuses!”
– Michael, Lifetime Home Remodeling
A Holistic Approach to Outbound Excellence
Creating a competitive, consumer-focused outreach program requires more than just advanced technology. As outboundIQ explains, a thriving contact center functions like a high-performing racing team:
The Car: Five9 Virtual Contact Center provides a cutting-edge technology foundation.The Driver: Strong Dialer Administrators who skillfully manage operations.The Pit Crew: IT/Support teams ensuring seamless functionality.The Spotters: Data Analytics and Reporting experts optimizing performance.The Fuel: High-quality data driving better outcomes.
outboundIQ’s professional services team brings these critical elements together, ensuring clients achieve best-in-class outbound operations that prioritize consumer experience while maintaining a competitive edge.
A Call to Collaboration
With its new CIP certification, outboundIQ invites businesses to explore select partnership opportunities and projects to reimagine their contact center operations. Whether through expedited implementations or ongoing strategic consulting, outboundIQ is committed to driving measurable results for its clients.
About outboundIQ
outboundIQ delivers optimized, outbound-focused contact center implementations, combining years of Five9 expertise with cutting-edge strategies to help businesses achieve exceptional outreach outcomes. As a Five9 Certified Implementation Partner, outboundIQ provides tailored solutions to meet the unique needs of modern organizations.
About Five9
Five9 is a digital enterprise’s leading cloud contact center and software provider. The Five9 Intelligent CX Platform is reliable, secure, compliant, and scalable, designed to create exceptional personalized customer experiences.
www.five9.com
Media contact:
Sandy Tafur
Phone: 404-660-5314
mail: sandy@outboundiq.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/outboundiq-achieves-certified-implementation-partner-cip-status-with-five9-302339797.html
SOURCE outboundIQ
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