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Field Service Management (FSM) Software Market size is set to grow by USD 1.890.3 million from 2024-2028, Various pricing strategies by vendors to boost the market growth, Technavio

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NEW YORK, July 10, 2024 /PRNewswire/ — The global field service management (FSM) software market  size is estimated to grow by USD 1.89 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of over 14.27%  during the forecast period.  The rapid growth of the FSM market is primarily driven by increasing adoption of advanced technologies like predictive analytics, aimed at enhancing operational efficiency and customer satisfaction. Vendors are leveraging various pricing strategies to attract customers, contributing to market expansion. Despite challenges such as high deployment costs, the market benefits from robust demand across industries seeking to optimize field operations. Key players such as Salesforce, SAP, and Oracle are pivotal in shaping industry dynamics with innovative solutions.

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Forecast period

2024-2028

Base Year

2023

Historic Data

2018 – 2022

Segment Covered

End-user (IT and telecom, Healthcare, Retail, Transportation and logistics, and Others), Deployment (On-premise and Cloud-based), and Geography (North America, Europe, APAC, Middle East and Africa, and South America)

Region Covered

North America, Europe, APAC, Middle East and Africa, and South America

Key companies profiled

Advanced Computer Software Group Ltd., Comarch SA, FieldAware Group Ltd., FieldEZ, Fortive Corp., GeoConcept SAS, IFS World Operations AB, Infor Inc., Microsoft Corp., MSI Data LLC, Oracle Corp., OverIT Spa, PTC Inc., Salesforce Inc., SAP SE, ServicePower Inc., Simpro Group, Syncron Holding AB, Trimble Inc., and Zinier Inc.

Key Market Trends Fueling Growth

After-sales service is essential for businesses to maintain profitable maintenance contracts and foster long-term customer relationships. Traditional maintenance schedules may not be optimal due to unpredictable factors affecting equipment performance. Predictive analytics integrated into Field Service Management (FSM) software is revolutionizing the industry. By analyzing equipment data, these solutions identify potential failures before they occur, enabling proactive maintenance and reducing downtime. This enhances product quality, increases customer satisfaction, and lowers costs. Predictive analytics is a key trend in the global FSM software market, expected to drive growth during the forecast period. 

In today’s business landscape, Field Service Management (FSM) software has become a must-have tool for managing mobile workforces. Trends in FSM include real-time access to critical data, integration with back-end systems, and collaboration tools for field technicians. Customer data and service history are essential for providing excellent service and resolving complex issues efficiently. Mobile devices and cloud-based, subscription-based offerings enable real-time communication and updates for job assignments, information sharing, and problem resolution. Advanced FSM solutions offer augmented reality for real-time guidance and expertise, improving productivity and reducing costly return visits. Integration complexity, talent shortage, and economic uncertainty are challenges for businesses. Digital transformation and mobile-based FSM solutions offer cost-effective alternatives, but security concerns, such as data confidentiality and data breaches, must be addressed. Communication, collaboration, and compliance are crucial for operational efficiency, and mobile technology, such as tablets, are essential tools for field technicians. In conclusion, FSM software trends focus on real-time access, collaboration, and integration to improve operational efficiency, productivity, and customer satisfaction. However, businesses must consider the challenges of integration complexity, talent shortage, and economic uncertainty while addressing security concerns and ensuring compliance. 

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Market Challenges

The global field service management (FSM) software market faces challenges due to the high cost of implementation. This expense includes software licensing, implementation and training costs, maintenance, system design, and customization. After implementation, continuous upgrades are necessary to remain competitive, leading to additional costs. Complex software suites, offering features like scheduling and dispatch, resource capacity planning, service contract management, warranty management, and work order management, come with substantial price tags. Vendors such as ServicePower and Oracle provide integrated solutions with mobile field execution, customer management, reporting and dashboards, inventory management, billing and invoicing, and tracking and performance management. However, updating these comprehensive software suites demands significant investments. Consequently, small enterprises may be deterred from adopting FSM solutions, potentially hindering the growth of the global FSM software market.FSM software market is witnessing significant growth due to the increasing need for efficient field operations in various industries like Construction and Energy & Utilities. Challenges such as service contracts, warranty costs, inventory management, and data analysis are being addressed through advanced FSM solutions. Cloud-based platforms offer scalability and flexibility, making them popular choices for large enterprises. Industries like Healthcare, Manufacturing, Transportation & Logistics, Retail & Wholesale, and End-Use Industries rely on FSM software for improved workforce productivity and customer experiences. The latest trends include mobility, machine learning, artificial intelligence, and Internet of Things for predictive maintenance, remote diagnostics, intelligent scheduling, and more. On-premise deployment is still prevalent in some organizations, but the shift towards cloud-based solutions is evident. Cloud-based FSM platforms offer real-time data access, enabling organizations to make informed decisions and enhance their service delivery. Overall, FSM software plays a crucial role in optimizing field operations and reducing operational costs.

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Segment Overview 

This field service management (fsm) software market report extensively covers market segmentation by

End-user 1.1 IT and telecom1.2 Healthcare1.3 Retail1.4 Transportation and logistics1.5 OthersDeployment 2.1 On-premise2.2 Cloud-basedGeography 3.1 North America3.2 Europe3.3 APAC3.4 Middle East and Africa3.5 South America

1.1 IT and telecom-  Field service management software plays a vital role in the efficient operation of IT and telecom companies by streamlining their field service processes. This software automates workflows, optimizes resource allocation, and ensures the right expertise is dispatched for complex tasks. With a large portion of IT and telecom services being provided remotely, field service management software facilitates efficient remote service management, enabling real-time communication and remote troubleshooting for technical support teams. Meeting customer demands for prompt and efficient service delivery is crucial in these industries, and field service management software enables faster response times, accurate service scheduling, and effective issue resolution. Additionally, optimizing the utilization of technicians is essential, and this software improves workforce productivity, minimizes travel time, and ensures the right technicians are assigned to specific tasks. Compliance with service level agreements (SLAs) is critical in IT and telecom, and field service management software enables companies to monitor SLA compliance, take proactive measures to meet commitments, and maintain high service quality. These factors are expected to drive the adoption of field service management software, contributing to the growth of the IT and telecom segment of the global field service management software market during the forecast period.

For more information on market segmentation with geographical analysis including forecast (2024-2028) and historic data (2018 – 2022)  – Download a Sample Report

Research Analysis

The Field Service Management (FSM) software market is experiencing significant growth due to the increasing demand for efficient and effective field operations in various industries. FSM solutions enable organizations to streamline service delivery, enhance workforce productivity, and improve customer experiences. Artificial intelligence and machine learning are revolutionizing FSM by enabling predictive maintenance through the Internet of Things. Predictive maintenance helps organizations in sectors like Telecom, Oil and Gas, Construction, Energy and Utilities, and Manufacturing to minimize downtime and reduce maintenance costs. Cloud-based FSM systems offer Big Data analysis capabilities, enabling data-driven decision-making and real-time service contract management. Inventory management and warranty costs are also crucial aspects of FSM, and advanced solutions provide real-time visibility and control. Workforce management and mobility are essential features for organizations looking to optimize their field operations. On-premise deployment is still an option for large enterprises, but the trend is shifting towards cloud-based solutions. Overall, FSM software is transforming field operations by providing real-time data analysis, predictive maintenance, and improved workforce productivity.

Market Research Overview

Field Service Management (FSM) software solutions have become essential for organizations to manage and optimize their field operations, improving workforce productivity and delivering superior customer experiences. Advanced FSM platforms leverage technologies such as artificial intelligence (AI) and machine learning (ML) to predict maintenance needs, enable remote diagnostics, and provide intelligent scheduling. Cloud-based FSM platforms offer scalability and flexibility, providing real-time access to critical data, including customer data, service history, and collaboration tools. Mobile devices and mobile workforces have become integral to FSM, enabling real-time communication, updates, and job assignments. However, integration complexity, talent shortage, and digital transformation present challenges for organizations. Cost-effective alternatives, such as mobile-based FSM solutions, offer administrative overhead reduction and increased productivity through real-time communication, accurate resource data, and problem resolution capabilities. Security concerns, including data confidentiality, data breaches, and unauthorized access, must also be addressed. Augmented Reality (AR) offers real-time guidance, expertise, and visual cues for field technicians, enhancing first-time fix rates and engineers’ productivity. FSM software features work order management, including work order creation, task execution, and job completion status, as well as fleet operations and route optimization.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

End-userIT And TelecomHealthcareRetailTransportation And LogisticsOthersDeploymentOn-premiseCloud-basedGeographyNorth AmericaEuropeAPACMiddle East And AfricaSouth America

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

Contacts

Technavio Research
Jesse Maida
Media & Marketing Executive
US: +1 844 364 1100
UK: +44 203 893 3200
Email: media@technavio.com
Website: www.technavio.com/

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SOURCE Technavio

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Data Center Asia 2025 Set for Ground-breaking Launch in Hong Kong

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HONG KONG, Sept. 22, 2024 /PRNewswire/ — Positioned as an essential knowledge exchange platform and a cross-continental meeting place for the industry, Data Center Asia (DCA), organized by Informa Markets Asia, is set to make its grand debut from 15 to 17 July 2025 at AsiaWorld-Expo, Hong Kong. Building on the success of the long-running, AFCOM-affiliated Data Center World event in the US, Data Center Asia will serve as the epicenter for data center technology innovations and business transformations in the fast-growing Asia-Pacific markets, with highlights to the regional hotspots such as the Greater Bay Area (GBA). Hong Kong as a prime event location allows the event to attract a diverse visitor mix across Asia-Pacific region and boost the connectivity with global markets.

By showcasing the end-to-end data center value chain, DCA 2025 promises to be a transformative moment for Asia’s data center ecosystem, offering unparalleled opportunities for education, networking and sourcing that will shape the future of digital infrastructure. The event will be co-located with Build4Asia, The Battery Show Asia and Mobility Tech Asia, bringing content and visitor synergies under a broad renewable energy theme that covers advanced battery technologies, energy storage, electric/hybrid technologies, green facilities and green building solutions, and other relevant subjects.

The Ultimate Showcase of Data Center Innovations

The three-day DCA 2025 will showcase hundreds of advanced solutions designed to help attendees refine their data center strategies. Exhibitors will span the entire data center industry ecosystem, bringing together every key element from data center infrastructure, design engineering and systems integration, intelligent products and technologies, cloud and virtualisation to telecommunications. Corporate users and industry professionals including data center operators, IT and infrastructure managers, facility managers, cloud service experts, cybersecurity specialists and sustainability advocates will have the opportunity to connect with top-tier global suppliers, explore the latest technologies, and rethink the full lifecycle of data center operations.

Held alongside the exhibition, The DCA conference will feature a series of expertly curated tracks, each focused on the latest trends and best practice in the industry. Featuring over 100 top-tier speakers across the region and from outside Asia, attendees will   engage in in-depth discussions on key topics such as the current market landscape, energy efficiency & sustainability, data center design & operations, among many others. This dynamic exchange of ideas will inject new energy into the data center communities, offering attendees invaluable insights and practical takeaways.

Hong Kong as a Springboard to China and the Wider Asian Markets

Strategically located in the heart of Asia, Hong Kong bridges between Mainland China and the rest of the world, offering unmatched access for foreign businesses to enter the burgeoning GBA and the wider China markets and meanwhile enabling China local enterprises to expand their global footprint. Situated at AsiaWorld-Expo, which is conveniently located next to the Hong Kong International Airport and near the Hong Kong-Zhuhai-Macao Bridge, DCA 2025 ensures seamless access for visitors from all directions, making it an ideal platform to foster global connections and explore trans-continental business opportunities.

Hong Kong is distinguished by its superior connectivity, deep talent pool and advanced hardware infrastructure that complement the essential needs of the data center industry. The city’s commitment to supporting this sector is evident in its significant government initiatives, including subsidies for relevant R&D projects and the redevelopment initiatives to convert industrial buildings into the state-of-the-art data centers. These efforts are also complemented by Hong Kong’s strong supply-demand dynamics within key industries such as finance, trade, insurance and logistics, which drive lasting and robust needs for data center solutions. All these offer a fertile environment for investment and growth to the data center.

Strategic Co-Location for Maximum Synergy

As a strategic move to create powerful synergies, DCA 2025 will be co-located with three other technology-focused events held across seven standard halls at AsiaWorld-Expo:

the locally acclaimed Build4Asia, which specializes in green building, smart facilities and efficient power managementthe inaugural edition of The Battery Show Asia, which showcases the advancements in advanced battery and energy storage technologiesthe newly created Mobility Tech Asia, which explores the future of new energy vehicles across land, air and water.

This co-location is set to attract a diverse audience encompassing regional professionals from Internet Data Center (IDC) experts, EPC contractors, data center infrastructure manufacturers and distributors, end users and more, which would offer a broader perspective on data applications and drive valuable cross-sector exchange.

In addition, leveraging Informa’s extensive technology media network including Data Center Knowledge, InformationWeek, Network Computing and OMdia, DCA 2025 will serve up unprecedented opportunities for networking, knowledge exchange and business collaborations. The extensive industry expertise and audience base brought by these sister brands will significantly enhance the event’s global impact and educational value.

Join Us to Shape the Future of Data Center

Data Center Asia 2025 is set to be a premier destination for business networking and knowledge exchange and an industry-leading think tank. The event will cultivate a vibrant community of researchers, business leaders, industry associations and opinion makers, all of whom will contribute ground-breaking insights that could make a lasting impact on Asia’s data center industry. Join us in Hong Kong from 15 to 17 July 2025 and be a part of the conversation that will shape the future of Asian data center industry!

About Informa Markets

Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience and do business through face-to-face exhibitions, specialist digital content and actionable data solutions. As the world’s leading exhibitions organizer, we bring a diverse range of specialist markets to life, unlocking opportunities and helping them to thrive 365 days of the year. For more information, please visit www.informamarkets.com.

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SOURCE Informa Markets Asia; Data Center Asia

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On Track for A Low Carbon Future: CRRC to Unveil Passenger and Freight Rail Transit and Full Life-Cycle System Solutions at InnoTrans 2024

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BERLIN, Sept. 22, 2024 /PRNewswire/ — Under the theme of On Track for A Low Carbon Future, CRRC Corporation Limited (“CRRC”, SHA: 601766) will display its line-up of passenger and freight transportation offerings, alongside full life-cycle system solutions, at InnoTrans 2024 in Berlin, Germany. Highlighting the event, two innovative, eco-friendly, and intelligent trains will make their world premiere: the CINOVA H2 New Energy Intelligent Intercity Train and the Autonomous Rail Rapid Transit (ART) 2.0, at Stand 210, Hall 4.2 of the venue.

Green Intelligent Passenger Transport Solutions

CRRC will showcase its environmentally responsible and intelligent passenger transport solutions, which include the Intelligent EMU, Intercity/Regional EMU, Intelligent Urban Rail Transit, and New Energy Passenger Transportation. These offerings cater to every speed level and application scenario, envisioning a future of passenger transport that is faster, greener, smarter, and more cost-effective.

The exhibition will highlight standout products that are redefining passenger mobility, including the 350 km/h High-Speed Intelligent EMU, the CINOVA 2.0 New Intelligent Intercity/Regional EMU, the 160 km/h Hydrogen Full-Automatic Intelligent Regional Train, and the Autonomous Rail Rapid Transit (ART).

Diversified Freight Transport Solutions

CRRC introduce a wide range of heavy-duty, fast, and environmentally responsible solutions during the event. To address the growing demand for higher freight capacity, CRRC plans to unveil several new products, among them, the 24-axle Freight Electric Locomotive and the 45-ton Axle Load Ore Car. The 350 km/h High-Speed Freight EMU, the fastest and the most spacious in the industry, will be a focal point. In line with the global push for green transportation, CRRC will launch its serialized new energy locomotives, including the diesel-battery hybrid locomotive, the power battery locomotive, and the hydrogen-battery hybrid locomotive, with power levels from 1000KW to 2000KW. The diversified solutions offer more choices for the global railway freight industry.

Full Life-Cycle System Solutions

CRRC will showcase its expertise beyond just train units with the Train-Ground Integrated Electromechanical System (TIES), a game-changer that centers on the vehicle and incorporates all related operating scenarios. The system reconstructs, integrates, and optimizes the electromechanical system for power supply, signaling, track, depot and passenger service scenarios. It exemplifies the Train-Ground Integration concept, driving overall efficiency gains across disciplines and throughout the entire vehicle-road-station-depot lifecycle.

Focusing on user experience and the diverse needs of the global rail transit market, CRRC will give a detailed presentation on its Digital Life-Cycle System Solution (DLS) at the event. The flexible solution accommodates various city sizes and populations through tailored system designs that support diverse business models such as PPP (public-private partnership), system integration, and electro-mechanical turnkey projects.

For more information about CRRC at the exhibition, please visit https://www.crrcgc.cc/en/.

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SOURCE CRRC Corporation Limited

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Reshaping Future Lifestyles: Markor Unveils AI Strategy at the Apsara Conference

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BEIJING, Sept. 21, 2024 /PRNewswire/ — On September 19, the 2024 China Apsara Conference, a major annual event for the Chinese cloud computing industry, commenced in Hangzhou. Over three days, industry representatives, media professionals, and numerous AI technology enthusiasts gathered to witness the event’s grandeur.

This year’s summit, themed “AI on Cloud: Recharging• Innovating • Transforming,” spotlighted the evolution of cloud computing across various sectors in the AI era, presenting the world’s largest showcase of generative AI applications. Industry giants including NVIDIA, Intel, Alibaba Cloud, and Tesla were in attendance. Markor distinguished itself as the sole home furnishing company represented at the summit, presenting its cutting-edge “AI Smart Home” system, which introduced a new era of AI-driven home consumption experiences, attracting significant attention.

Live at the Scene: Markor’s AI Smart Home Takes a Giant Leap Forward

From its transition to new retail in recent years to its embrace of AI, the home furnishing industry’s exploration and implementation of AI have drawn immense attention. It has been recognized as a long-term strategy that will influence the future of urban living and people’s quality of life.
In 2023, dubbed the first year of AI in China, Markor led the industry by launching its AI-powered home application, “AI Smart Home.” This program integrates cutting-edge AI model technology with a curated selection of best-selling products, offering features such as a home knowledge encyclopedia, lifestyle analysis and recommendations, design style suggestions, furniture recommendations, and one-click product replacements, providing users with 24/7 intelligent home design and easy home setup solutions.

The AI Smart Home system revolutionizes traditional home setup processes, enabling users to enjoy services conveniently via mobile devices. At the summit, Markor provided live demonstrations of the AI Smart Home system, with an interactive area for hands-on experiences. The system’s ease of use, wide range of style options, instant results, one-click sharing, and seamless purchasing capabilities ushered in a new era, allowing attendees to transition from imagining AI-powered home setups to instantly experiencing full-room services. The audience was left impressed and full of praise.

As the world’s first AI multimodal model for professional interior design, and the only AI application to incorporate a large language model in home furnishing retail, the AI Smart Home offers flexible and dynamic solutions that go beyond pre-existing layout-generated designs. It represents a groundbreaking leap in the home industry, emerging as a leading tool that reshapes service ecosystems.

Open, Shared, and Collaborative AI Business Achievements Define AI’s Sustainable Future

As a traditional home furnishing retailer closely tied to people’s daily lives, the success of AI Smart Home is no coincidence. Markor’s global strategy and presence ensure that the brand remains open and internationally competitive. Whether through prestigious awards or its global manufacturing footprint, each leap in innovation is supported by its competitive edge.
Since the beta launch of AI Smart Home by Markor Furnishings, a home furnishing brand under Markor, it has recorded over 50,000 page visits in a short time, with tens of thousands of users generating sales orders worth tens of millions of yuan. This achievement has boosted confidence in the traditional industry’s digital transformation.
A representative of Markor at the summit stated, “AI represents openness, and Markor has always embraced the times through an open ecosystem to meet users’ needs. With over 20 years of accumulated lifestyle experience, we aim to extend the reach of quality living experiences through AI interaction and expansion. The true sustainable future of AI lies in achieving shared success among users, brands, and technology platforms.”

It is evident that Markor is not simply focused on app development; it is committed to a long-term strategy that builds AI-driven lifestyles and reshapes business models. By creating personalized shopping experiences and innovating marketing models that cater to new consumer demands, Markor’s AI-based tools like “AI Xiaomei” and “AI Smart Home” serve as personalized recommendation and virtual design solutions. The company is poised to further enhance its services by leveraging AI to accurately predict market trends, optimize advertising effectiveness, and upgrade customer solutions, thus driving marketing conversion opportunities. Through disruptive shopping experiences and business models, Markor aims to become the world’s first AI-driven home furnishing brand with a fully digital and intelligent shopping experience.

Pioneering Future Living with AI: Unlocking New Opportunities

Markor is committed to leveraging technological convenience, unlocking potential, and sharing technological benefits. As a trailblazer in quality living, its development path consistently follows a “science + art” approach, which has proven to be a long-term strategy in line with current market trends. In 2024, Markor was honored with the title of “Outstanding Home Furnishing Brand Enterprise of 2024.” Its sub-brand, Markor Furnishings, reached a new brand value of over 32.2 billion yuan, securing a spot in the “Top 100 New Quality Home Brands of 2024” and winning the “Home Service Excellence Award” for the 13th consecutive year.
Backed by its national-level Industrial Design Center, robust R&D systems, and global operational capabilities, Markor continues to invigorate the ecosystem through digitalization, intelligence, and supply chain integration. With AI Smart Home as the bridge, Markor is reigniting public interest and confidence in AI’s potential and advancing the commercialization of AI technologies like natural language processing. It is building a continually open-source platform for both DTC end-users and B2B interior designers.
In July 2024, Markor hosted the “Art + AI + Life” forum in Beijing and launched a national AI painting and design competition, further embedding AI practices in the industry. In September, it signed a strategic partnership with the AI technology leader Shengshu Technology to break new ground in product design, manufacturing, marketing content innovation, and service experience. This collaboration will fuel the company’s efforts toward smart, personalized home furnishing upgrades, setting new benchmarks in the industry. These initiatives underscore Markor’s determination to use AI to enhance its future competitiveness.

Democratizing design empowers everyone to shape their dreams and take control of their future. Markor’s ongoing AI strategy not only provides opportunities for those pursuing a better life but also highlights new possibilities in the ever-evolving home living landscape.

 

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SOURCE Markor International Home Furnishings

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