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boost.ai Gains Momentum in U.S. with Credit Union, Pindrop Partnerships

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New Boston Office Reveals Dedicated Focus on Expansion, Accelerates Growth for CAI Leader in the U.S.

BOSTON, June 6, 2024 /PRNewswire/ — Leading conversational AI provider boost.ai today announced Credit Union of Colorado and Desert Financial Credit Union (DFCU) as new customers alongside a new strategic partnership with Pindrop, industry leaders in voice security solutions. The news reinforces the company’s continued growth in the US market, following its recent launch of new GenAI-enabled virtual agents and the opening of an office in Boston—solidifying the Norway-based developer as a leading provider of conversational and generative AI technology for enterprises operating at scale across the globe.

With these recent client wins and expanded presence in Boston, boost.ai further cements itself as a major conversational AI player in the US market. The Northeast location will support the company’s expansive network of US-based customers and partnerships, including Michigan State University Federal Credit Union, Fort Community Credit Union, and CallMiner, while serving as a hub for incoming new business. Boston will also be the new headquarters for executives across several major US business segments, including sales, customer success, and marketing. Philip Hallehn, VP of Customer Success, will head the new Milk Street office.

“The initial hype and fascination around AI hasn’t subsided but instead shifted. Today, business leaders across sectors are focused on practical applications of the technology, generating demand everywhere for solutions that deliver material and measurable results,” said Jerry Haywood, CEO of boost.ai. “Our intense focus on responsible AI and our intentional approach to risk management and customer safety by way of platform architecture is truly unique. We’re inviting more US customers to join us at our new home in Boston to peer under the hood, and see how the technology is driving the success we’ve seen in even highly regulated industries.”

In 2023, Desert Financial Credit Union (DFCU) came on as a joint customer of boost.ai and Pindrop to offload high-volume call loads from its contract center to an IVR-capable virtual agent. For DFCU, like every credit union, fraud protection is paramount. By integrating Pindrop’s Deep Voice™ biometric engine, boost.ai’s IVR software passively authenticates callers within 3-5 seconds without requiring them to answer a litany of security questions, delivering a more secure and seamless experience. In the first week of operation, the virtual agent, “Dee,” saved the call center 42 hours of agent handle time. Today, Dee handles the workload of three full-time employees.

“To both our members and employees, Dee is truly another member of the team,” said Laura Wallace, Senior Vice President and Chief Engagement Officer for DFCU. “We’ve worked hard to bring her to life, not as “a chatbot,” but as a fellow employee who provides friendly and efficient support to our members. She allows our live agents to have more capacity to focus on building relationships and solving complex situations with members rather than spending time on easy transactions. And Dee is just getting started. We plan to continue expanding her presence in our phone channel while also introducing her in our chat channel and our internal employee knowledge base.”

When Credit Union of Colorado (CUofCO) was in search of a new provider for conversational AI, two key factors were paramount; an exceptional member experience and seamless integration with their banking solutions. Additionally, they sought a partner with a proven track record in agile solutions, capable of meeting their evolving needs as the organization expands. In the fall of 2023, CUofCO deployed a customer-facing FAQ virtual agent within 2 months to cater to their membership base of over 160,000. Having achieved its initial objectives, the credit union now has its sights set on incorporating authenticated intents and an employee-facing virtual agent by the year’s end.

“As AI rapidly evolves across all industries, it’s no longer feasible for businesses to endure long-drawn or multi-year implementations. Delivering a functional technology that can be continually improved is now fundamental to enhancing member experiences,” said Kelly Wagner, the Director of Member Experience, Innovation, and Digital Services at Credit Union of Colorado. “The authenticity of the people and technology at Boost.AI has been instrumental to the success of our partnership. We’ve observed a significant uptick in positive member satisfaction with the virtual agent, which has further fueled our drive to continue iterating and maximizing the technical capabilities that boost.AI provides.”

Learn more about boost.ai, and the business use case for GenAI virtual agents across industries, please visit https://boost.ai/.

About boost.ai
boost.ai is a leading developer of conversational AI optimized for scale and the only global conversational AI platform to hold an ISO/IEC 27001 certification. Boasting the industry’s most robust intent portfolio, boost.ai is pioneering an era of broad-scope virtual agents to deliver the most advanced and scalable technology on the market. With consistent resolution rates of 90%, Boost.ai’s market-leading virtual agent supports enterprise customers across key industries throughout the United States and Europe, including banking, insurance, telecom, retail and more. In 2021, boost.ai was also named a major player in the IDC MarketScape category, Worldwide Conversational AI Platforms for Customer Service. Key customers include Santander Bank, MSU Federal Credit Union, Aspire General Services, Tokio Marine and more. Learn more at boost.ai.

View original content:https://www.prnewswire.com/news-releases/boostai-gains-momentum-in-us-with-credit-union-pindrop-partnerships-302165450.html

SOURCE boost.ai

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Vector Solutions Acquires Frontline Public Safety Solutions to Expand Critical Agency Software

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Acquisition creates a comprehensive software suite to help law enforcement and dispatch agencies across the country meet compliance and operational standards

TAMPA, Fla., April 29, 2025 /PRNewswire-PRWeb/ — Vector Solutions, the leading provider of technology solutions to help train, prepare, and retain public safety professionals, today announced the acquisition of Frontline Public Safety Solutions, a premier cloud-based software provider for public safety agencies. The acquisition combines Vector Solutions and Frontline’s offerings to create a comprehensive platform with tools that improve communication, operations, compliance, and data management for public safety agencies nationwide.

Together, Vector and Frontline create a comprehensive, differentiated law enforcement and dispatch platform that includes an integrated set of training, workforce management, and operational workflow software solutions built specifically for public safety. The combined product set will allow public safety agencies to benefit from a unified operational solution from a single partner and will further enhance local to state agency connection. The acquisition strengthens and expands Vector Solutions’ capabilities in the public safety sector, solidifying its position as the go-to provider of effective and compliant workplace technology.

“Our acquisition of Frontline reinforces our unwavering commitment to providing public safety agencies with the most advanced, innovative solutions available,” said Jonathan Cherins, CEO of Vector Solutions. “By combining our strengths and expertise, we’re delivering an industry-first solution that simplifies operations and ensures agencies can focus on their core mission–protecting and serving their communities.”

Founded in 2016, Frontline serves a wide range of public safety agencies across police, dispatch, EMS, and fire. Frontline brings a specialized product portfolio to Vector Solutions, with nine industry-specific modules addressing various vital operational needs for agencies. Customers of both companies–including major law enforcement agencies, state academies, and universities–will now have access to an expanded suite of solutions to meet evolving regulatory and operational needs.

“Frontline began when I was a police officer and saw a need for better communication and tracking at public safety agencies,” said Ben Laird, Co-founder of Frontline. “We’re thrilled to join forces with Vector Solutions, a company that shares our same passion for advancing law enforcement operations through innovative, purpose-built technology. This acquisition represents a significant opportunity for us to scale our impact, bringing even more resources to the agencies we serve and furthering advancements in the public safety industry.”

With Vector Solutions supporting over 10,000 public safety agencies and 2 million first responders, the acquisition expands its leadership in the law enforcement and public safety sector. Backed by a 25-year history of growth and investment in markets and products, Vector Solutions remains dedicated to expanding its capabilities in law enforcement, including continuing to invest in, support, and grow the Frontline product suite.

To learn more about Vector Solutions’ acquisition of Frontlline Public Safety Solutions, click here.

ABOUT VECTOR SOLUTIONS FOR LAW ENFORCEMENT
Vector Solutions for Law Enforcement is the industry leader in operational readiness technology that enables Law Enforcement Departments, Academies, and POST organizations to meet their demanding training, compliance, and preparedness objectives. The Vector Solutions public safety suite of products includes software for training management, policy distribution, personnel scheduling, equipment management, early intervention, and promoting a positive and transparent agency culture. Its accredited online course library includes IADLEST NCP-certified courses approved for POST annual training requirements. Trusted by 10,000 public safety agencies and 2 million first responders, Vector’s purpose-built technology covers the full lifecycle of personnel management, from hire-to-retire, because readiness saves lives. For more information about Vector Solutions for Law Enforcement, visit https://www.vectorsolutions.com/industries/public-safety/law-enforcement/.

ABOUT VECTOR SOLUTIONS
Vector Solutions is the leading provider of impactful technology solutions dedicated to driving safer, smarter, better decision-making in the world’s most critical industries. Embedded into daily workflows to drive improvements in compliance, safety, performance, and preparedness, our software includes training management, industry-focused online course libraries, EHS management, workforce scheduling, risk communication, operational readiness, and more. Vector’s unique combination of information and technology – delivered when and where it is needed – is integral to our more than 24 thousand clients looking to achieve better outcomes and safeguard lives. Vector is committed to providing resources to support those who need them most and launched a collection of free courses on critical mental health and safety topics through Vector Cares. For more information, visit http://www.vectorsolutions.com. For access to free Vector Cares courses visit https://www.vectorsolutions.com/about-us/vector-cares/.

ABOUT FRONTLINE PUBLIC SAFETY SOLUTIONS
Frontline Public Safety Solutions is committed to empowering public safety agencies with innovative, reliable, and efficient software solutions. Our mission is to enhance operational effectiveness, streamline workflows, and improve accountability for law enforcement, dispatch centers, fire departments, and related emergency services. Through cutting-edge technology and a deep understanding of public safety needs, Frontline Public Safety Solutions strives to provide tools that save time, optimize resources, and support the vital work of first responders and public safety professionals. For more information, visit https://www.frontlinepss.com/

Media Contact
Kara Erwin, Kickstand Communications, 5127716911, vectorsolutions@meetkickstand.com, https://www.vectorsolutions.com/

View original content to download multimedia:https://www.prweb.com/releases/vector-solutions-acquires-frontline-public-safety-solutions-to-expand-critical-agency-software-302441152.html

SOURCE Vector Solutions

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Gautam Ijoor Announced as an EY Entrepreneur Of The Year® 2025 Mid-Atlantic Award finalist

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Entrepreneur Of The Year celebrates ambitious entrepreneurs who are shaping the future

VIENNA, Va., April 29, 2025 /PRNewswire/ — Alpha Omega CEO and Founder Gautam Ijoor has been named one of the finalists for Ernst & Young’s (EY US) prestigious Entrepreneur Of The Year 2025 Mid-Atlantic Award. 
Alpha Omega is a leading provider of AI-driven modernization, efficiency, and digital transformation solutions within national security, health, space & science, and financial services. Doubling the size of its business through the acquisition of SeKON and Macro Solutions in February, 2025, Alpha Omega has grown to over $139 million in annual revenue in eight years. Alpha Omega is also an award-winning organization named as a top workplace by The Washington Post, USA Today and Virginia Business, and a six-time member of the Inc. 5000.

An independent panel of judges selected Mr. Ijoor along with 36 finalists for their entrepreneurial spirit, purpose, growth and lasting impact in building long-term value. “In the IT and security industries, we pursue processes of continuous improvement, and I consider that a mantra for my life’s work. I am so proud to be a part of the entrepreneurial community and to continue to both learn and mentor fellow businesspeople to the benefit of all,” said Mr. Ijoor. “We know that supporting business and investing in technologies that serve our government and build the next generation of innovators and thinkers is essential to the nation’s continued leadership and security. Alpha Omega’s mission is to impact how we serve the U.S. and its citizens, collaborating with agencies that affect people’s daily lives, from ensuring American food security and legal immigration, to combatting public health challenges.”

Now in its 40th year, the Entrepreneur Of The Year program celebrates the bold leaders who disrupt markets through the world’s most ground-breaking companies, revolutionizing industries and making a profound impact on communities. The program honors bold entrepreneurs whose innovations shape the future and pave the way for a thriving economy and a hopeful tomorrow. The Mid-Atlantic program celebrates entrepreneurs from Maryland, Virginia, and Washington, DC.

Regional award winners will be announced on June 18 during a special celebration in Washington, DC, and will become lifetime members of an esteemed community of Entrepreneur Of The Year alumni from around the world. The winners will then be considered by the National judges for the Entrepreneur Of The Year National Awards, which will be presented in November at the annual Strategic Growth Forum®, one of the nation’s most prestigious gatherings of high-growth, market-leading entrepreneurs.

ABOUT ALPHA OMEGA: Alpha Omega delivers mission-focused solutions to ensure our nation’s continued global leadership. We accelerate transformation and operational efficiency via applied expertise in digital modernization, artificial intelligence, and cybersecurity, designing and delivering enterprise solutions in support of National Security, Federal Financial, Space and Science, and Healthcare missions. Our agency partners rely on Alpha Omega to modernize and future-proof legacy systems and enhance operational resilience, delivering on our purpose to ensure the safety, security, and well-being of future generations.

For more information, visit www.alphaomega.com.

About Entrepreneur Of The Year
Founded in 1986, Entrepreneur Of The Year has celebrated more than 11,000 ambitious visionaries who are leading successful, dynamic businesses in the US, and it has since expanded to nearly 60 countries globally.

Entrepreneur Of The Year honors business leaders for their ingenuity, courage and entrepreneurial spirit. The program celebrates original founders who bootstrapped their business from inception or who raised outside capital to grow their company; transformational CEOs who infused innovation into an existing organization to catapult its trajectory; and multigenerational family business leaders who reimagined a legacy business model to strengthen it for the future.

The US program consists of 17 regional programs whose panels of independent judges select the regional award winners every June. Those winners compete for national recognition at the Strategic Growth Forum® in November where National finalists and award winners are announced. The overall National winner represents the US at the EY World Entrepreneur Of The Year™ competition. Visit ey.com/us/eoy.

View original content to download multimedia:https://www.prnewswire.com/news-releases/gautam-ijoor-announced-as-an-ey-entrepreneur-of-the-year-2025-mid-atlantic-award-finalist-302441114.html

SOURCE Alpha Omega

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Career Key’s PathAdvisor Named 2025 EdTech Cool Tool Award Finalist for Digital Courseware Solution

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PathAdvisor recognized by EdTech Digest for innovation in digital courseware that measures and scales student career readiness and professional development in college and K12.

SEATTLE, April 29, 2025 /PRNewswire-PRWeb/ — Career Key is excited to announce that PathAdvisor, its research-based student success and professional development digital learning tool, has been recognized as a Cool Tool Award Finalist in the 2025 EdTech Awards, in the Digital Courseware Solution category.

“EdTech Digest’s recognition reinforces what our partners tell us and the data shows every semester—PathAdvisor makes a measurable difference to strengthen students’ sense of direction, comfort, and self-clarity,” said Juliet Jones-Vlasceanu, CEO of Career Key.

Integrated directly into Learning Management Systems (LMS) used in both K12 and higher education, PathAdvisor is a practical, evidence-based career well-being app designed to scale and measure student professional development and career readiness across departments, gateway courses, and advising programs.

Recently profiled in leading business education magazine AACSB Insights, Prove It! Measuring Gen Z’s Career Readiness, PathAdvisor has attracted attention for its ability to measure a course’s impact on student professional readiness for thousands of students at a time.

“EdTech Digest’s recognition reinforces what our partners tell us and the data shows every semester—PathAdvisor makes a measurable difference to strengthen students’ sense of direction, comfort, and self-clarity,” said Juliet Jones-Vlasceanu, CEO of Career Key. “Institutions need scalable, affordable digital course materials that go beyond content delivery and truly support student success. That’s exactly what PathAdvisor does.”

Now in its 15th year, the EdTech Awards from EdTech Digest celebrate the most effective and innovative education technology tools that support learners and educators worldwide. Finalists were chosen based on clarity, value, efficacy, and potential to impact learning outcomes.

A Scalable Approach to Student Success

PathAdvisor’s flexible, mobile-first design allows schools to embed short, personalized digital courseware modules into required courses—helping students develop lifelong career competencies from the start of their academic journey. It is customized by institution to include the majors and education programs they offer, alongside tailored student support resources.

Key features include:

Validated Career Assessments: Includes Career Key Discovery® and Career Decision Profile® to identify student needs, track growth, and deliver personalized insights.Easy to Assign Modules: 5 to 20-minute learning activities focused on self-awareness, decision-making, and future planning.Data Dashboards for Faculty and Advisors: Easy access to key metrics and student readiness indicators to drive program decisions and additional support.LMS Integration: Seamlessly integrates into Canvas, Blackboard, Moodle and other platforms using LTI 1.3 certification by 1EdTech/IMS Global.1st Day Digital Delivery in affordability programs for course materials (Inclusive Access, Equitable Access).Accessible Support for All: Low-cost, disability accessible courseware backed by 25+ years of peer-reviewed research.

By integrating career development into the learning experience, institutions can support early major selection, increase retention and belonging, and demonstrate impact through measurable outcomes—without adding administrative burden.

“PathAdvisor meets students where they are—inside the classroom and LMS—and gives institutions the tools to track and support professional and career readiness in real time,” said Jones-Vlasceanu. “It’s more than a digital course material. It’s a system for empowering student well-being and long-term success.”

Availability and Distribution Channels

PathAdvisor is available through the largest global digital learning platforms: VitalSource (including Barnes and Noble College) and Follett Higher Education. These “no access code” partnership integrations ensure the best student and faculty user experience. K12 school districts can access PathAdvisor through any LMS.

About Career Key

Founded by counseling psychologist Dr. Lawrence K. Jones, NCC, Career Key (www.careerkey.org) is a Seattle-based, women-owned business publishing digital learning tools based on the best science and practices of career counseling. Career Key is used by top research institutions including the University of Toronto Mississauga, Kansas State University, Texas State University, and the University of Alabama. Career Key supports over 4 million users annually.

Media Contact

Juliet Jones-Vlasceanu, Career Key, Inc., 1 425 395-4604, julietjones@careerkey.org, https://www.careerkey.org/

View original content to download multimedia:https://www.prweb.com/releases/career-keys-pathadvisor-named-2025-edtech-cool-tool-award-finalist-for-digital-courseware-solution-302435843.html

SOURCE Career Key, Inc.

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