Falling expectation among business leaders that AI will replace people but more fear it will lead to unintended consequences

80% of business leaders plan to reskill employees to use AI in the workplace.

41% say they have increased their L&D budgets to ensure employees have the right training to work with AI.

LONDON and NEW YORK, April 29, 2025 /PRNewswire/ — Annual research released today by Orgvue, the organizational design and planning software platform, reveals that 39% of business leaders made employees redundant as a result of deploying AI. Of those, 55% admit they made wrong decisions about those redundancies.

Orgvue first conducted its international survey of 1,000 C-suite and senior decision makers at medium and large organizations in 2024. This year, the research highlights growing caution in deploying AI and acknowledgment that businesses need to reskill people to work with the technology.

Although the findings suggest leaders regret questionable redundancy decisions, fewer leaders are concerned that AI will replace people in their organization (48% compared to 54% in 2024). Yet business leaders also report feeling less responsibility to protect their workforce from redundancies (62% compared to 70% in 2024), while 34% admit they have had employees quit as a direct result of AI. 

47% say that employees using AI without proper controls is one of their biggest fears, such that 80% of business leaders plan to reskill employees to use AI effectively and 51% say they are introducing internal policies to inform how AI is used in the workplace. 51% of leaders believe reskilling is strategically important in preparing their workforce for AI and 41% say they have increased their L&D budgets to ensure employees have the right training.

Oliver Shaw, CEO of Orgvue, commented:
“While 2024 was the year of investment and optimism, businesses are learning the hard way that replacing people with AI without fully understanding the impact on their workforce can go badly wrong.

“We’re facing the worst global skills shortage in a generation and dismissing employees without a clear plan for workforce transformation is reckless. Some leaders are waking up to the fact that partnership between people and machines requires an intentional upskilling program if they’re to see the productivity gains that AI promises.”

Skills is a clear theme in this year’s research. 35% of organizations acknowledge a lack of AI expertise as one of the biggest barriers to successful deployment. One in four (25%) admit they don’t know which roles can benefit most from AI and 30% don’t know which are most at risk from automation. As a result, 43% say they are working with third parties that specialize in AI to help prepare their workforce (up 6% from 2024).

Nevertheless, AI remains the dominant driver of workforce transformation, with 72% of leaders saying they believe it will remain so for the next three years (up 3% from 2024). Investment in AI also remains strong, with 2025 likely to see continued growth. 80% of businesses that invested in AI in 2024 said they plan to increase their investments in 2025.

Similarly, 76% of business leaders are confident that their organization will be taking full advantage of AI by the end of 2025. Yet this is in stark contrast to the 27% of leaders who admit they don’t have a clearly defined roadmap for AI, and the 38% that say they still don’t understand the impact that AI will have on their business.

Shaw concludes:
“As in 2024, businesses remain confident that AI will solve their biggest business challenges and will define how they structure their organization and workforce in the future. But our research suggests this confidence could be misplaced.

“While it’s encouraging to see investment in AI continue to grow, businesses need a better understanding of how the technology will change their workforce in the coming months and years. Questions remain unanswered over whether AI will yield enough return on investment in the near term to justify the costs associated with lost talent and downturn in productivity.”

About Orgvue

Orgvue is an organizational design and planning platform that empowers your business to transform its workforce by understanding the work people do and the skills they have. Our platform connects strategy to structure, providing clarity of vision, so you can build a more adaptable, better performing organization that thrives in a constantly changing world of work.

The world’s largest and best-known enterprises and consulting firms use Orgvue to visualize and model current and future states of the organization and make faster, more informed decisions. The company is headquartered in the United Kingdom, with offices in the United States, Canada, Europe, and Australia.

About the research
The survey was conducted by Vitreous World and commissioned by Orgvue between February and March 2025. We spoke to 1,163 C-suite and senior business leaders at organizations with a minimum of 2,000 seats in US, Canada, UK, and Ireland; and a minimum of 500 seats in Australia, Hong Kong, Malaysia, and Singapore.

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SOURCE Orgvue

Platformed’s AI-powered knowledge base ensures consistent and high-quality results for GoCardless across all RFPs and DDQs, freeing up time to enhance response quality

LONDON, April 29, 2025 /PRNewswire/ — Platformed, the AI-powered request for proposal (RFP) and due diligence questionnaire (DDQ) automation software provider, today announced GoCardless, a leading global bank payment company, has selected Platformed’s self-maintaining and AI-powered knowledge base to automate its RFPs.

Through Platformed, GoCardless has been able to greatly accelerate its RFP response processes. The business is now planning to expand its use to cover a greater range of due diligence activities, along with empowering front-end teams to swiftly resolve customer inquiries.

“At GoCardless, we value making things happen, and within 24 hours of onboarding with Platformed, we had automated our first questionnaire with a 70% higher response rate than with our previous provider. Platformed accelerates us towards an accurate first draft, saving time during tight response deadlines which we can invest into response quality. Additionally, Platformed’s content management process means a previously day-long task takes half an hour. In our highly regulated industry, trust and accuracy are critical, and Platformed’s AI has been a game changer, ensuring precise responses and seamless internal collaboration.”
Borja Valiente, VP of Sales and General Manager, UK&I GoCardless

“RFPs and DDQs have been the industry’s vehicle for demonstrating that trust for decades, but they usually depend on a great deal of manual work and collaboration across different business units. Platformed’s AI-powered and self-maintaining knowledge base, and RFP response automation allows GoCardless to end the repetitive manual work without compromising on quality or accuracy. We’re excited to be supporting GoCardless as it continues its monumental growth journey.”
Henry Irish, CEO and Founder, Platformed

Platformed’s AI-powered RFP/DDQ response automation offering has been developed to help enterprise organizations to respond to RFPs and DDQs in a fraction of the time. Platformed’s AI builds and maintains a knowledge base of product and compliance information about your organization, putting an end to manual maintenance and ensuring all information is up-to-date automatically. Organizations can use this AI-powered and self-maintained knowledge base to generate highly accurate and consistent responses to RFPs, DDQs, and one-off questions with a full and comprehensive evidence trail. Platformed can import and export questionnaires in any format – including portals – and enable easier collaboration across teams.

For more information, please visit: platformed.com 

About Platformed
Platformed’s AI-powered questionnaire response software is for enterprise organizations in highly regulated markets, balancing multiple RFPs/DDQs per month. Automate responses to RFPs, RFIs, DDQs and SAQs – in whatever format they come. Accelerate your paper process and win more deals with AI-powered consistent, high-quality automated questionnaire responses, and a self-maintaining knowledge base that never goes out of date, allowing you to answer DDQs and RFPs 5x faster.

About GoCardless
GoCardless is a global bank payment company. Nearly 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use data and insights to improve payment success, reduce fraud and, with open banking connectivity to over 2,500 banks, help our customers make faster, more informed decisions.

Media contacts:
Phoebe S. 
press@platformed.com

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SOURCE Platformed

News summary

JetCool’s SmartSense Coolant Distribution Unit (CDU) liquid-to-liquid solutions support hyperscale, enterprise, and colocation applicationsSupported by Flex’s advanced manufacturing capabilities and services to enable customers to rapidly scale liquid cooling infrastructureFlex will highlight the CDU at the 2025 OCP EMEA Summit in booth A18

DUBLIN, April 29, 2025 /PRNewswire/ — OCP EMEA Summit — Flex’s (NASDAQ: FLEX) liquid cooling business, JetCool, today announced the introduction of its SmartSense Coolant Distribution Unit (CDU). This in-rack, liquid-to-liquid design is the first in a portfolio that delivers modular, cost-effective solutions to data centers and colocation providers, cooling up to 300kW in a single rack or across multiple high-density racks from a single CDU.

“As AI and high-density workloads push the limits of traditional thermal management, JetCool’s new SmartSense CDU represents a leap forward in scalable liquid cooling for power-dense racks,” said Rob Campbell, President of Communications, Enterprise, and Cloud at Flex. “By combining JetCool’s liquid cooling technologies with Flex’s advanced manufacturing capabilities and services, we’re enabling customers to address heat challenges while accelerating the deployment of data center infrastructure at scale.”

JetCool’s SmartSense CDU delivers up to 300kW per rack and over 2MW at the row level, enabling true “free cooling” with inlet temperatures above 60°C — eliminating the need for chillers and reducing both energy and water consumption. When paired with JetCool’s SmartPlate™ cold plates, the system provides precision cooling engineered for performance, maintaining full processor utilization even in high ambient environments.

To support the deployment and entire lifecycle of liquid cooling infrastructure, Flex provides a range of services that enable customers to scale liquid cooling solutions faster and with full confidence. With decades of experience supporting customers with liquid cooling around the world, Flex brings deep expertise in in-rack systems, deployment, and long-term operational management that will support SmartSense CDU customers:

Commissioning and system validation – Flex will ensure all SmartSense CDU units are properly installed and integrated, with system-level validation to support operational integrity from day one.Component availability and rapid fulfillment – Backed by Flex’s global logistics infrastructure, critical spare parts will be stocked and delivered rapidly, minimizing service interruptions.Ongoing maintenance with integrated telemetry – The SmartSense CDU will support proactive service strategies, using built-in telemetry and diagnostics to guide long-term system health and performance optimization.

Flex is highlighting the new CDU for the data center community during the 2025 OCP EMEA Summit in Dublin, Ireland. Attendees may visit the JetCool booth A18 for demonstrations and attend Flex’s session on April 29 at 2:25 p.m. IST to learn more about how this solution is helping data centers transition to high-efficiency, rack-ready liquid cooling.

Scalable data center advanced manufacturing capabilities, products, and services

Flex provides advanced manufacturing capabilities, innovative power and cooling products, and services that solve for data center power, heat, and scale challenges in the AI era. Accelerate data center infrastructure deployment worldwide with Flex.

About Flex

Flex (Reg. No. 199002645H) is the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, Flex delivers technology innovation, supply chain, and manufacturing solutions to diverse industries and end markets.

About JetCool
JetCool, a Flex company, is catalyzing breakthroughs in thermal management for compute-intensive applications. The company’s liquid cooling solutions provide the essential foundation for semiconductor manufacturers, hyperscalers, and their partners to advance innovations in high-performance computing. Deployed by major chipmakers and OEMs, JetCool’s state-of-the-art liquid cooling solutions ensure sustained advancements in device efficiency, performance, reliability, and sustainability. With investments from renowned entities in tech, semiconductor, and venture sectors such as Bosch and DuPont, JetCool continues to uphold its commitment to a forward-thinking mission. For additional information, please visit jetcool.com.

Media & Press:
Erin Knapp
Matter Communications for JetCool
(617) 502-6546
JetCool@matternow.com

Investors & Analysts
David A. Rubin
Vice President, Investor Relations
(408) 577-4632
David.Rubin@flex.com

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SOURCE Flex