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Centrical Unveils Employee Performance Experience at Customer Contact Week Las Vegas 2023

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Centrical, a category-leading, global software as a service company, releases Employee Performance Experience at Customer Contact Week in Las Vegas. Today, frontline employees expect “more recognition, opportunities to learn, fair treatment, clearer goals and better managers”. (Gallup State of the Global Workplace: 2023 Report) Organizations must adapt their technology to meet these expectations. Great customer experiences are driven by great employee experiences, which is where performance experience comes in.Generative AI is rapidly disrupting the workplace, and organizations must keep pace to enable the frontline worker of tomorrow.

NEW YORK and LONDON and TEL AVIV, Israel, June 20, 2023 /PRNewswire/ — Centrical, a global SaaS company, and the pioneer and leader of Performance Experience Management (PXM), today announced the unveiling of its revolutionary Employee Performance Experience methodology and platform, including a definitive guide. 

Generative AI is rapidly disrupting the workplace, organizations must keep pace to enable the frontline worker.

The Performance Experience methodology is a groundbreaking approach to improving operational performance and customer experience by personally guiding frontline employees across every stage of the employee lifecycle. The methodology includes four distinct strategies that can be applied across the employee journey to deliver a better customer experience, reduce operating costs, improve service, quality, and sales, retain talent, and increase employee lifetime value.

As the digital landscape continues to evolve through generative AI, next-generation automation, and other technological advances, organizations must provide an employee performance experience to future-proof their frontline talent and ensure their agents are equipped with the knowledge, skills, and behaviors they need to deliver remarkable customer experiences today and in the future. 

Performance management practices of the past are no longer relevant. An increasing number of organizations are recognizing the impact of their frontline employees’ experience on the customer experience. In our 2023 Trends Report, 46% of respondents reported that aligning with team goals is a top challenge followed by meeting overall metrics (44%), and motivating and engaging employees (40%). Organizations must modernize their approach to one that is human-focused and employee-centric. Rather than “manage” from the top down, organizations must put their employees at the center and for this to happen they must redesign the employee experience to a personalized one. 

The Centrical Performance eXperience platform is designed to help organizations meet these expectations by combining the power of AI with human intelligence to guide frontline employee success. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE.

“Today, generative AI is revolutionizing the way people work, especially frontline agents. AI is not just automating existing processes but stands to completely transform the agent experience – creating augmented experiences that will require employees to harness new tools and access knowledge in new ways. Frontline workers will require a level of talent that was not required in the past. Organizations must transform their operations to meet these new realities. This is why we felt it was critical to share our proven approach and best practices learned from our work driving frontline performance experience transformations for the world’s biggest brands.” – Gal Rimon, CEO and Founder, Centrical

To learn more about the performance experience methodology and how it can support your business transformation, download the definitive guide to employee performance experience. 

Centrical at Customer Contact Week (CCW) Las Vegas
Centrical will be exhibiting at Customer Contact Week (CCW) Las Vegas, the world’s largest customer contact event from June 19-22 at Caesars Forum, Las Vegas. Visit Booth #927 for a live, interactive PXM demonstration, hear from industry leaders, participate in exciting giveaways, and join the car race to win a PS5, Atari Flashback, and ReMarkable tablet.

About Employee Performance Experience

The performance experience methodology is an employee-centric approach to performance that meets the expectations of today’s employees while driving business success. The methodology includes four strategies:

Align: Set employees up for success by aligning them with their goals and making their progress visible so they are clear on expectations. Engage: Create a sense of purpose, build meaningful connections, and make the experience rewarding to motivate employees and keep them invested in their individual, team, and business success.Perform: Provide employees with the knowledge, skills, and support they need, in the moment they need it, to empower them to reach peak performance. Optimize: Continuously re-align, listen, and respond to employees to ensure their needs are being met and that their experience is efficient and frictionless. 

Each strategy includes actionable steps across the entire employee lifecycle from onboarding to nesting, production, and transition.

Centrical is the first AI-driven Performance eXperience platform.

For more information:

Employee Performance ExperienceDefinitive Guide to Employee Performance ExperienceSpeak to a Performance Experience Expert

Sign up here for exclusive access to upcoming PXM events coming soon.

About Centrical

Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearning, AI-powered coaching, quality management, and VoE, through a gamified solution to help organizations improve productivity and sales, reduce costs, lower attrition, and increase customer satisfaction.

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Synchrony Financial, and more.   

About Customer Contact Week

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With an optimized balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018, we introduced our new look as Customer Contact Week. CCW brings together 3,000+ attendees, 200+ expert speakers, 150+ solution providers, for four days of learning, networking, brainstorming & innovating at Caesars Forum in Las Vegas. CCW is brought to you by the Customer Management Practice (CMP) – a complete research, marketing and business development partner, and resource hub to the customer management sector. https://www.customercontactweek.com/ 

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SOURCE Centrical

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USRA Mourns the Loss of Dr. Berrien Moore III, a Distinguished Member of the Board of Trustees

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WASHINGTON, Dec. 20, 2024 /PRNewswire/ — It is with deep sadness that Universities Space Research Association (USRA) announces the passing of Dr. Berrien Moore III, an internationally recognized leader in Earth Science and an invaluable member of the USRA Board of Trustees. Dr. Moore passed away on December 17, 2024, in Norman, Oklahoma. He was the Dean of the College of Atmospheric and Geographic Sciences and Director of the National Weather Center at the University of Oklahoma.

Dr. Moore was elected to the USRA Board of Trustees in 2019 and re-elected for a second term in 2022. He served in multiple leadership capacities on the Board, including Chair of the Compensation Committee, inaugural Chair of the University Engagement Committee, and, since 2021, Vice Chair of the Board.

Gen Lester Lyles, Chair of the USRA Board of Trustees said, “We are profoundly grieved by the loss of Berrien Moore, a treasured member of our Board. Berrien was a strong leader and a dedicated advocate for Earth Science. With his wit and charm, Berrien was more than just a colleague, he was a true friend to everyone. On behalf of the entire Board, I extend our heartfelt condolences to Berrien’s family and loved ones during this challenging time.”

Dr. Jeffrey Isaacson, President and CEO of USRA commented, “At USRA, we are deeply saddened by this news. This is a terrific loss for our Association, but we are grateful to have had the privilege of working with Berrien and are indebted by his many contributions. All of us at USRA extend our heartfelt condolences, prayers, and support to his family.”

Dr. Moore served in several capacities with NASA including as Principal Investigator of NASA’s Geostationary Carbon Cycle Observatory (GeoCarb) mission that placed University of Oklahoma at the forefront of climate research. He also served as chair of NASA’s Space and Earth Science Advisory Council, as a member of the NASA Advisory Council, and was on several other committees. As a Coordinating Lead Author for the Intergovernmental Panel on Climate Change, he contributed to the body of work that garnered the 2007 Nobel Peace Prize. His honors include NASA’s highest civilian honor, the Distinguished Public Service Medal for outstanding service, the NOAA Administrator’s Recognition Award, and the 2007 Dryden Lectureship in Research medal by the American Institute of Aeronautics and Astronautics. 

Dr. Moore is survived by his wife Lucia and his daughter Leila.

About USRA

Founded in 1969, under the auspices of the National Academy of Sciences at the request of the U.S. Government, the Universities Space Research Association (USRA) is a nonprofit corporation chartered to advance space-related science, technology, and engineering. USRA operates scientific institutes and facilities and conducts other major research and educational programs. It is an association with 121 university members. It engages the broader university community, employs in-house scientific talent, and offers innovative research, development, and project management expertise. More information about USRA is available at www.usra.edu.

PR Contact:
Suraiya Farukhi
sfarukhi@usra.edu
443-812-6945

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SOURCE Universities Space Research Association

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Varo Bank Introduces Zero Fee Cash Deposits at Participating CVS Locations

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New Collaboration with Green Dot Enables Cash Deposits at Over 7,500 CVS Pharmacy Locations

AUSTIN, Texas and SAN FRANCISCO, Dec. 20, 2024 /PRNewswire/ — Varo Bank, the first all-digital nationally chartered bank in the U.S., today announced a collaboration with Green Dot Corporation (NYSE: GDOT) and CVS Health (NYSE: CVS) to enable deposits for no fee for millions of Varo Bank customers at over 7,500 participating CVS Pharmacy locations nationwide.1 Utilizing Green Dot’s embedded finance platform (Arc) and expansive money movement network, the “Green Dot Network,” Varo customers can now deposit cash at participating CVS Pharmacy locations2 with zero fees. For customers who deposit cash regularly, this means saving $120 or more per year.

Traditional banks often charge fees unless customers maintain specified minimum balances in their accounts or meet monthly direct deposit requirements. In addition, unlike fintech companies that must work through partner banks to set their fee policies, Varo’s charter enables the bank to offer preferential fees and products to its customers.

“As an all-digital bank, Varo is creating low-cost financial solutions designed specifically for the needs of everyday Americans,” said Colin Walsh, Chief Executive Officer at Varo Bank. “This Green Dot collaboration at participating CVS Pharmacy locations eliminates cash deposit fees, making basic banking more convenient and affordable.”

Varo customers have access to a suite of primary banking products that support their financial stability and wellness, including:

Zero bank fees: No monthly, minimum balance, transfer, or overdraft feesFree and fast access to cash:Free cash deposits at 7,500+ CVS Pharmacy locationsFree withdrawals at 40,000+ Allpoint® ATMs nationwide2-day early payday with direct depositsAutomatic cash back rewards on purchasesAbility to qualify for Varo Advance and Varo Line of Credit over time

“We are thrilled to work with Varo and CVS Pharmacy to make banking accessible to millions of American consumers,” said Crystal Bryant-Minter, SVP, Money Movement at Green Dot. “With more than 20 years’ experience delivering seamless banking and payment solutions to consumers and businesses, Arc by Green Dot powers some of the world’s most trusted brands and thousands of other businesses at all stages of growth with seamless, secure and useful financial tools and experiences.”

About Varo Bank
Varo Bank is a new kind of bank – the first nationally chartered consumer tech bank in the U.S., built from the ground up with a focus on the needs of Americans striving to get ahead. From credit building to savings to faster payments, Varo has a complete solution to help everyday Americans make progress in their financial lives. Varo combines the capabilities and nimbleness of a technology company with the security and oversight of a regulated financial institution, enabling agile product design that provides technology-first solutions such as Varo Believe, a secured card to help build credit; Varo Advance, to help stretch hard-earned dollars between paychecks; and a high-yield savings account, offering one of the nation’s highest APYs. Varo has been named as one of the Inc. 5000 2023 fastest growth companies in the U.S., CNBC’s 2023 list of the World’s Top Fintech Companies, one of Forbes’ World’s Best Banks, and Fast Company’s Most Innovative Companies. For more information on Varo Advance, Varo Believe, and other offerings such as Perks, visit www.varomoney.com, like Varo Bank on Facebook, and follow us on Instagram and Twitter @varobank. ©2024 Varo Bank, N.A. Member FDIC.

About Arc by Green Dot
Arc is the embedded finance platform of services featuring all of Green Dot’s secure banking and money processing capabilities designed to fuel value, loyalty and growth for consumers and businesses. Arc by Green Dot powers some of the world’s most trusted brands and thousands of other businesses with seamless, secure and useful financial tools and experiences.

Integrated with Green Dot Bank3Arc provides partners with leading FDIC-insured banking products and tools, plus regulatory and compliance expertise, oversight and support. The Arc platform is cloud-based, modular and scalable by design – configurable to meet a wide range of business needs and goals, and flexible to adapt as our partners grow. Arc’s end-to-end banking services are powered by enterprise-grade APIs and offer partners access to comprehensive customer support, fraud protection, the largest retail deposit and ATM network in the U.S., and much more. For more information, visit greendot.com/arc.

Media Contact   

Audrey Jacobson, for Varo Bank: varobank@consortpartners.com 

1 Fees for optional service may apply
2 Cash deposit is available at all stand-alone CVS locations (through Green Dot Network®) with a cashier in the U.S. except those located within hospitals, on military bases, or in Target. You can deposit between $20$500 per transaction. A fee may apply for depositing cash at other Green Dot Network® locations.
3 Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.

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SOURCE Varo Bank

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Connected Living for Everyone in the Family

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Smart devices for your home, office and while on the go

MISSION, Kan., Dec. 20, 2024 /PRNewswire/ — (Family Features) Technology is constantly evolving, so it’s not always easy to keep up with the latest gadgets and gizmos. From PCs and smart wearables to earbuds, smartphones, mixed reality devices and beyond, updated devices provide solutions for practical purposes and entertainment alike.

This season’s latest and greatest devices bring new opportunities to explore and engage for everyone – students, parents and everyone in between. With cutting-edge technology and top-tier performance, these innovative devices transform entertainment, empower more connections and help you work together with ease.

Learn more about what’s powering your favorite tech devices at qualcomm.com/snapdragon.

A Classic Comeback
Its launch 20 years ago was groundbreaking, but the Motorola Razr+ expands the boundaries of smartphone technology even further. This stylish, pocket-sized smartphone brings the power of AI to more users’ hands and offers a 50-megapixel, high-res camera system and a host of AI-powered camera features. It’s also one of the world’s first flip phones to feature the Snapdragon 8s Gen 3 Mobile Platform, allowing users to explore AI through accelerated performance, unparalleled connectivity, fast-paced gameplay and better content capture.

See Things Your Way
From music festivals and birthday parties to first steps, graduations and beyond, Ray-Ban Meta Smart Glasses free you from the constraints of a handheld camera. Instead of keeping the world at arm’s length (or missing out on the action completely as you struggle with your smartphone’s lock screen), these smart glasses, powered by the Snapdragon AR1 Gen 1 Platform, let you snap a photo or video clip from your unique point of view, allowing you to relive the moment and truly live in it, too.

Time and Place for Everything
Kids love to move, bounce, run and play, but they love video games, too. Bring these ideas together with Fitbit Ace LTE, powered by the Snapdragon W5 Gen 1 wearable platform, with fully immersive, interactive 3D games on their wrists. Each game is built specifically for the device using haptics, sounds, the accelerometer and more to deliver fun and engaging gameplay. The watch recognizes and rewards all sorts of physical activity, whether playing hide and seek, jumping on the bed or having a dance-off, by unlocking more game time the more they move.

It’s All in Your Head
From watching your favorite TV shows on a cinema-sized screen to your own personal trainer you can take anywhere you go, the Meta Quest 3S mixed reality device offers something for everyone. The headset, which also features multitasking capabilities, gaming and more, is powered by the Snapdragon XR2 Gen 2 Platform and is an ideal choice for someone new to mixed reality and immersive experiences or who might have been waiting for a more affordable upgrade.

Your Partner in Time
If you’re looking for a smartwatch that simultaneously supports your daily activity while motivating you, too, the OnePlus Watch 2 is packed with flagship features, including exceptional battery and charging performance for unrivaled reliability and longevity. It features Dual-Engine Architecture powered by two different flagship chipsets, the Snapdragon W5 performance chipset and the BES 2700 MCU Efficiency chipset, so it’s well-equipped to handle background activity and simple tasks simultaneously with more demanding tasks, like running favorite apps.

Listen and Learn
If you’re looking for a better balance between connecting and disconnecting, Bose Ultra Open Earbuds feature an innovative cuff-shaped design that provides top-level comfort for all-day wear without making you choose between immersive audio and awareness. In addition, because they attach to the side of your ear, you can wear them with glasses, a hat or jewelry and they won’t interfere, and thanks to their integrated Snapdragon Sound Technology Suite, you can count on seamless, robust connectivity.

Michael French
mfrench@familyfeatures.com
1-888-824-3337
editors.familyfeatures.com

About Family Features Editorial Syndicate
A leading source for high-quality food, lifestyle and home and garden content, Family Features provides readers with topically and seasonally relevant tips, takeaways, information, recipes, videos, infographics and more. Find additional articles and information at Culinary.net and eLivingToday.com.

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SOURCE Family Features Editorial Syndicate

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